--- title: Salesforce vs. SAP 2026 Comparison: Which Should You Choose? --- # Salesforce vs. SAP 2026 Comparison: Which Should You Choose? Last Reviewed: March 17, 2026 20 min read [4 comments](https://www.selecthub.com/customer-relationship-management/salesforce-and-sap/#comments) [ ![Pooja Verma](https://secure.gravatar.com/avatar/4f22202f68158fa4b012b18a196e08ea151f6f9427b194cce3330634ff0dd1b2?s=96&d=mm&r=g) ](https://www.selecthub.com/author/pooja-verma/) [Written by Pooja Verma](https://www.selecthub.com/author/pooja-verma/) CRM & Marketing Tech Writer [ ![Zachary Totah](https://www.selecthub.com/wp-content/uploads/2020/07/Zac-96x96.jpg) ](https://www.selecthub.com/author/zachary-totah/) [Edited by Zachary Totah](https://www.selecthub.com/author/zachary-totah/) Content Manager & Editor [ ![Joan Akash](https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Joan-Akash-96x96.png) ](https://www.selecthub.com/author/joan-akash/) [Technical Research by Joan Akash](https://www.selecthub.com/author/joan-akash/) Senior Analyst Summary: Choosing between SAP Sales Cloud and Salesforce Sales Cloud? This comparison highlights key features, pricing, and user experiences to help you decide which CRM fits your needs best. Table of Contents Explore the CRM Hub What's your top priority today? * [Learn](#) * [What is CRM?](https://www.selecthub.com/category/customer-relationship-management/) * [Types of CRM](https://www.selecthub.com/customer-relationship-management/5-types-specialized-crm/) * [CRM vs. Marketing Automation](https://www.selecthub.com/customer-relationship-management/crm-and-marketing-automation/) * [CRM Features](https://www.selecthub.com/customer-relationship-management/crm-features-functionality-list/) * [Nonprofit CRM Features](https://www.selecthub.com/customer-relationship-management/top-nonprofit-crm-software-features/) * [CRM Benefits](https://www.selecthub.com/customer-relationship-management/7-advantages-of-crm-software/) * [CRM Examples](https://www.selecthub.com/customer-relationship-management/crm-examples/) * [Plan](#) * [How to Choose a CRM](https://www.selecthub.com/customer-relationship-management/how-to-choose-a-crm/) * [CRM Requirements](https://www.selecthub.com/customer-relationship-management/crm-requirements-checklist-and-downloadable-template/) * [CRM Pricing Comparison](https://www.selecthub.com/customer-relationship-management/crm-pricing/) * [CRM RFP Guide](https://www.selecthub.com/customer-relationship-management/crm-rfp/) * [Compare](#) * [Best CRM Software](https://www.selecthub.com/c/crm-software/) * [Best Free CRMs](https://www.selecthub.com/customer-relationship-management/free-crm/) * [Best CRMs for Small Business](https://www.selecthub.com/customer-relationship-management/crm-for-small-business/) * [Best Open Source CRMs](https://www.selecthub.com/customer-relationship-management/open-source-crm-software/) * [Best CRMs for Lead Management](https://www.selecthub.com/customer-relationship-management/lead-management-new-software-category/) * [Top Salesforce Competitors](https://www.selecthub.com/customer-relationship-management/salesforce-alternatives/) * [Zoho vs. Salesforce](https://www.selecthub.com/customer-relationship-management/salesforce-and-zoho/) * Salesforce vs. SAP * [Why You Can Trust Us](#Why%5FYou%5FCan%5FTrust%5FUs "Why You Can Trust Us") * [Quick Snapshot](#Quick%5FSnapshot "Quick Snapshot") * [Salesforce vs. SAP Pricing Overview](#Salesforce%5Fvs%5FSAP%5FPricing%5FOverview "Salesforce vs. SAP Pricing Overview") * [Head-To-Head Feature Comparison](#Head-To-Head%5FFeature%5FComparison "Head-To-Head Feature Comparison") * [Contact and Lead Management](#Contact%5Fand%5FLead%5FManagement "Contact and Lead Management") * [Document Management](#Document%5FManagement "Document Management") * [Document Management](#Document%5FManagement-2 "Document Management") * [Sales Pipeline and Opportunity Management](#Sales%5FPipeline%5Fand%5FOpportunity%5FManagement "Sales Pipeline and Opportunity Management") * [Opportunity Management](#Opportunity%5FManagement "Opportunity Management") * [Communication Management](#Communication%5FManagement "Communication Management") * [Communication Channels](#Communication%5FChannels "Communication Channels") * [Product Management](#Product%5FManagement "Product Management") * [Product Management](#Product%5FManagement-2 "Product Management") * [Quote, Order and Contract Management](#Quote%5FOrder%5Fand%5FContract%5FManagement "Quote, Order and Contract Management") * [Quotes, Orders, and Contracts Management](#Quotes%5FOrders%5Fand%5FContracts%5FManagement "Quotes, Orders, and Contracts Management") * [Collaboration Tools](#Collaboration%5FTools "Collaboration Tools") * [Team Collaboration](#Team%5FCollaboration "Team Collaboration") * [Sales Performance Management](#Sales%5FPerformance%5FManagement "Sales Performance Management") * [Sales Performance Management](#Sales%5FPerformance%5FManagement-2 "Sales Performance Management") * [Dashboards and Reports](#Dashboards%5Fand%5FReports "Dashboards and Reports") * [Dashboards and Reports](#Dashboards%5Fand%5FReports-2 "Dashboards and Reports") * [Integrations](#Integrations "Integrations") * [Integrations and Extensibility](#Integrations%5Fand%5FExtensibility "Integrations and Extensibility") * [Mobile Support](#Mobile%5FSupport "Mobile Support") * [Mobile Capabilities](#Mobile%5FCapabilities "Mobile Capabilities") * [Platform Security](#Platform%5FSecurity "Platform Security") * [Platform Security](#Platform%5FSecurity-2 "Platform Security") * [Additional Factors](#Additional%5FFactors "Additional Factors") * [Usability and User Experience](#Usability%5Fand%5FUser%5FExperience "Usability and User Experience") * [Customization](#Customization "Customization") * [Training](#Training "Training") * [Beyond the Specs: What I Discovered Using SAP and Salesforce](#Beyond%5Fthe%5FSpecs%5FWhat%5FI%5FDiscovered%5FUsing%5FSAP%5Fand%5FSalesforce "Beyond the Specs: What I Discovered Using SAP and Salesforce") * [SAP Sales Cloud](#SAP%5FSales%5FCloud "SAP Sales Cloud") * [Salesforce Sales Cloud](#Salesforce%5FSales%5FCloud "Salesforce Sales Cloud") * [SAP vs. Salesforce Pros and Cons](#SAP%5Fvs%5FSalesforce%5FPros%5Fand%5FCons "SAP vs. Salesforce Pros and Cons") * [Pros According to User Reviews](#Pros%5FAccording%5Fto%5FUser%5FReviews "Pros According to User Reviews") * [Cons According to User Reviews](#Cons%5FAccording%5Fto%5FUser%5FReviews "Cons According to User Reviews") * [My Verdict](#My%5FVerdict "My Verdict") * [When to Choose SAP](#When%5Fto%5FChoose%5FSAP "When to Choose SAP") * [When to Choose Salesforce](#When%5Fto%5FChoose%5FSalesforce "When to Choose Salesforce") * [How We Rated and Reviewed SAP Sales Cloud and Salesforce Sales Cloud](#How%5FWe%5FRated%5Fand%5FReviewed%5FSAP%5FSales%5FCloud%5Fand%5FSalesforce%5FSales%5FCloud "How We Rated and Reviewed SAP Sales Cloud and Salesforce Sales Cloud") * [Get Personalized Recommendations](#Get%5FPersonalized%5FRecommendations "Get Personalized Recommendations") * [Salesforce vs. Microsoft Dynamics ](https://www.selecthub.com/customer-relationship-management/salesforce-and-microsoft-dynamics/) * [CRM Demo Questions](https://www.selecthub.com/customer-relationship-management/11-questions-ask-crm-demo/) * [Launch](#) * [CRM Challenges](https://www.selecthub.com/customer-relationship-management/challenges-of-crm/) * [CRM Integration](https://www.selecthub.com/customer-relationship-management/5-crm-integrations/) In this SAP vs. Salesforce breakdown, I’ll highlight what really matters — from key features to business impact — so you can make a confident CRM choice. In our research team’s analysis, [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/) performed better across more individual features compared to [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/). Both platforms are strong CRM contenders but they serve different needs. Select up to 2 products from the list below to compare \> < | Product | Analyst Score i SelectHub's Analyst Rating is based on data from our 400+ point analysis of CRM Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are used to determine the top features and are periodically updated via ongoing selection projects and user activity within our platform. | Awards | Top Features | User Sentiment Scorei The percentage of users who would recommend this product based on user reviews collected from popular reviews sites. | Company Size | | ------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------ | ------------ | ------------------------------------------------------------------------------------------------------------------------------------------ | ------------ | | [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/) | 87 | Best for Team Collaboration | Dashboards and Reports, Product Management, Team Collaboration | 88%Great | Small Medium Large | | ----------------------------------------------------------------------------------------------- | -- | --------------------------- | -------------------------------------------------------------- | -------- | ------------------ | | [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/) | 79 | Best for Team Collaboration | Dashboards and Reports, Product Management, Team Collaboration | 84%Great | Small Medium Large | Compare Compare ## Why You Can Trust Us We’ve been independently researching CRM software since 2015, helping buyers find solutions that truly fit their needs. Our recommendations are grounded in rigorous research to provide you with unbiased guidance. For this comparison, we scored Salesforce and SAP for 103 CRM features across 11 feature groups, including contact management, lead management, and dashboards and reporting. We also scored each product’s technical capabilities, including integrations and platform security. This in-depth approach allows you to clearly see which products can meet your demands and which fall short so you can make a data-backed choice. [Read about our full process.](#detailprocess) ## Quick Snapshot | SAP Sales Cloud | Salesforce Sales Cloud | | | ----------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Best For | Large enterprises already using SAP tools and businesses needing deep process automation, strong contract/order management and native SAP ERP integration. | Mid-to-large businesses looking for a scalable, user-friendly CRM with strong customization, quick onboarding, and robust sales and marketing tools. | | Not Ideal For | Smaller businesses with limited IT support or budget and teams unfamiliar with SAP’s ecosystem. | Smaller teams or non-technical users without budget or bandwidth for setup, training or system management. | | Competitive Edge | Strong lead scoring and built-in gamification Quote-to-contract automation Flexible deployment options | Powerful AI tools like Einstein for scoring, forecasting and anomaly detection Deep customization via App Cloud, Flow Builder and Lightning tools Built-in case management | | Integrations | Deep integration with SAP ERP and S/4HANA Built-in support for other SAP tools | Native integrations with Slack, Outlook and Google Workspace Massive AppExchange marketplace for plug-and-play add-ons | | Key Features | Built-in visit planning and geotagging AI-driven forecasting Strong lead/opportunity management | Strong lead conversion tools with automation Robust sales enablement with call coaching and conversation insights Advanced reporting tools with flexible filters and data grouping | | Biggest Downsides | Complicated setup and steep learning curve Limited customization and third-party integrations High implementation effort and performance issues at scale | Steep learning curve, especially for advanced features High costs from add-ons, storage, or implementation Some features require third-party tools (e.g., eCommerce, event tracking) | ## Salesforce vs. SAP Pricing Overview | SAP Sales Cloud | Salesforce Sales Cloud | | | --------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Starting Price | $900/year (min. 10 users) | $25/month per user | | Highest Price | $1,100/year (min. 10 users) | $550/month per user | | Free Trial | 30 days ([request for free](https://pmo.selecthub.com/free-trial/?product%5Fname=SAP%20Sales%20Cloud&category=Sales%20Force%20Automation%20Software&product%5Flogo=https://cdn.selecthub.com/products/17693c91d9204b7a7646284bb3adb603-13394748ef4ae0014a1d1038bf9d2c53/resources/normal/logo.png?1732555522)) | 30 days ([request for free](https://pmo.selecthub.com/free-trial/?product%5Fname=Salesforce%20Sales%20Cloud&category=CRM%20Software&product%5Flogo=https://cdn.selecthub.com/products/fe131d7f5a6b38b23cc967316c13dae2-22dddcd6f83610e821ec97db6addd674/resources/normal/logo.png?1725565422)) | | Licensing Model | Subscription | Subscription | | Other Costs | Development and implementation | Data migration, customization and premium support | ## Head-To-Head Feature Comparison In our experience, finding the right fit starts with understanding at a granular level which features are available out of the box. Our in-depth analysis below will give you a structured look at how well SAP and Salesforce perform for core CRM requirements. Analyst Ratings for Functional Requirements How Salesforce Sales Cloud and SAP Sales Cloud compare against the top 15 functional requirements as defined by SelectHub project data. Salesforce Sales Cloud SAP Sales Cloud Account and ContactManagement CommunicationChannels Dashboards and Reports Document Management Lead Management Mobile Capabilities OpportunityManagement Product Management Quotes Orders and ContractsManagement Sales PerformanceManagement Team Collaboration Integrations andExtensibility Platform Security 968610092969197100969696961009294 9572100978981971009595958610075860255075100 ### Contact and Lead Management [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Salesforce%2BSales%2BCloud&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffe131d7f5a6b38b23cc967316c13dae2-22dddcd6f83610e821ec97db6addd674%2Fresources%2Fnormal%2Flogo.png%3F1725565422)[Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Salesforce%2BSales%2BCloud&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffe131d7f5a6b38b23cc967316c13dae2-22dddcd6f83610e821ec97db6addd674%2Fresources%2Fnormal%2Flogo.png%3F1725565422&price=0) [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/ "SAP Sales Cloud") [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=SAP%2BSales%2BCloud&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F17693c91d9204b7a7646284bb3adb603-13394748ef4ae0014a1d1038bf9d2c53%2Fresources%2Fnormal%2Flogo.png%3F1732555522)[Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=SAP%2BSales%2BCloud&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F17693c91d9204b7a7646284bb3adb603-13394748ef4ae0014a1d1038bf9d2c53%2Fresources%2Fnormal%2Flogo.png%3F1732555522&price=0) Account and Contact Management 96 95 Lead Management 96 89 Show More **Our Pick:** It’s a tie for account and contact management, but Salesforce offers better lead management with built-in data enrichment and broader out-of-the box AI support. Both Salesforce and SAP Sales Cloud let you manage accounts, contacts and territories with ease. You can track details, log communications and assign accounts to specific teams or territories. While Salesforce requires add-ons for AI-powered contact recommendations, SAP lacks that feature entirely. For [lead management](https://www.selecthub.com/customer-relationship-management/lead-management-new-software-category/), both platforms support AI-based lead conversion, deduplication, automatic distribution and lead scoring. But Salesforce stands out with native data enrichment through Data Cloud in its top-tier editions, while SAP requires custom development. That said, SAP does offer stronger out-of-the-box email parsing, whereas Salesforce depends on third-party tools or workarounds. ![Win Loss Analysis in SAP Sales Cloud]() Win-loss analysis in SAP Sales Cloud. **User Perspective:** “\[SAP Sales Cloud\] helped me by streamlining customer interactions, allowing for better tracking of leads, sales and follow-ups. It made managing client data more efficient.” – [Azhar](https://www.linkedin.com/in/azhar-i-07863a18a/) I, Team Lead at Accenture ### Document Management [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/ "SAP Sales Cloud") ### Document Management 92 97 **Our Pick:** SAP takes the cake because of its built-in Playbooks and stronger out-of-the-box knowledge support. Out of the five features in this module, SAP and Salesforce scored a perfect 100 for four of them — document repository, file sharing, search capabilities and version history. If document management is a priority, either platform is a solid choice. Both let you create, upload, edit and share documents — be it PDFs, Microsoft Office files or PNGs — via email or chat. SAP’s [Playbooks](https://mailchimp.com/resources/sales-playbook/) are especially compelling, They guide reps through each sales stage with no extra cost or setup required. Salesforce supports broader article sharing but only through paid add-ons, which lowers its out-of-the-box value. ### Sales Pipeline and Opportunity Management [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/ "SAP Sales Cloud") ### Opportunity Management 97 97 **Our Pick:** It’s a tie — both Salesforce and SAP deliver strong, end-to-end opportunity management with robust pipeline tracking, automation and AI-powered scoring. Salesforce and SAP Sales Cloud both let you create and track opportunities, visualize deal progress with [Kanban](https://support.monday.com/hc/en-us/articles/360000661379-The-Kanban-View) boards, set up multiple pipelines, and monitor stalled deals. You also get built-in activity tracking, campaign influence mapping, and AI-powered opportunity scoring, no extra setup needed. ![SAP Opportunities]() A view of the opportunities tab in SAP Sales Cloud. Where they differ slightly is in the extras. Salesforce offers deeper scoring insights and native forecasting with Einstein, while SAP focuses on visual clarity with detailed timelines and a drag-and-drop Kanban. For AI-based product recommendations, Salesforce needs paid add-ons, and SAP uses manual lists. Automation and pipeline tracking are strong on both sides, making this one too close to call. [Compare Salesforce and SAP Against Your Needs](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ### Communication Management [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/ "SAP Sales Cloud") ### Communication Channels 86 72 **Our Pick:** Salesforce emerges victorious in this module thanks to its email, call and AI communication features. Salesforce and SAP both offer strong communication tools, but the experience they deliver is different. SAP covers the basics well — call logging, reminders, email integration, scheduling and voice calling all work out of the box. You also get helpful filters for call history and email tracking. However, it misses key features like call recording, voicemail, SMS, and AI-based call transcription, which aren’t supported natively. Salesforce offers much more depth — especially with add-ons like Sales Dialer and Einstein Conversation Insights. You get call recording, transcriptions, SMS follow-ups and coaching insights, making it a solid option if your sales team relies heavily on voice and messaging. ![Salesforce Customer Service Chat Box]() Salesforce Digital Customer Service. [Source](https://www.youtube.com/watch?v=6zoiKJl2Zcc&ab%5Fchannel=Salesforce) ### Product Management [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/ "SAP Sales Cloud") ### Product Management 100 100 **Our Pick:** It’s a tie, with both platforms delivering full-featured product management without needing extra add-ons. Both Salesforce and SAP check every box when it comes to managing products, pricing and discounts. You can easily create catalogs, group items, set up taxes, apply discounts and link products to deals and opportunities. If your team needs to manage quotes, product bundles or price variations, either system will do the job without requiring extra tools. The differences lie in how they do it. Salesforce uses standard and custom price books, whereas SAP offers more flexibility with internal pricing and external price integration. SAP adds more filtering and attachment options, while Salesforce keeps things streamlined with structured product families. ### Quote, Order and Contract Management [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/ "SAP Sales Cloud") ### Quotes, Orders, and Contracts Management 95 98 **Our Pick:** SAP is the stronger choice thanks to tools for quote generation, contract tracking, invoicing, and payment reminders. Both Salesforce and SAP scored a perfect 100 on seven out of nine features in this module, including quote generation, contract creation, quote status, order generation, and history tracking. But SAP Sales Cloud edges ahead by offering an out-of-the-box experience, particularly in invoicing and payment management. While Salesforce supports most core capabilities, it relies on paid tools like Salesforce Billing for invoicing. SAP, on the other hand, handles invoicing natively and allows syncing invoice data from [ERP](https://www.selecthub.com/c/erp-software/) or third-party systems. It also includes a collections feature for managing payments and overdue invoices, as well as Autoflow for setting up invoice reminders. Salesforce’s [Process Builder](https://help.salesforce.com/s/articleView?id=sf.process%5Foverview.htm&type=5) offers more customization for alerts, but SAP’s approach is more streamlined for teams that want less setup and fewer dependencies. [Compare Salesforce and SAP Against Your Needs](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ### Collaboration Tools [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/ "SAP Sales Cloud") ### Team Collaboration 100 100 **Our Pick:** This one’s a draw, as both platforms offer robust communication features out of the box. Both platforms offer robust communication features, including @mentions, private messaging, shared workspaces, activity feeds and the ability to follow updates across records and people. Salesforce leans on Chatter for core collaboration, supporting team workspaces, customizable opportunity team roles, and real-time feeds tailored to sales activity. It’s a better fit if you want tight integration between collaboration and deal progress tracking. ![Collaboration in Salesforce via Chat and Video]() Chat and video sit atop the Salesforce platform. [Source](https://www.salesforce.com/news/stories/introducing-collaboration-and-chat-embedded-into-salesforce-with-the-salesforce-anywhere-app/) SAP matches these capabilities with native feeds and private messaging, while also offering deeper integrations like Outlook and Gmail add-ins, a social media tab for channel tracking, and auto-follow rules. It’s more suited to teams that need multichannel visibility and want everything in one collaborative view. ### Sales Performance Management [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/ "SAP Sales Cloud") ### Sales Performance Management 96 86 **Our Pick:** Salesforce wins for its built-in campaign hierarchy support, stronger AI insights and more flexible forecasting tools. Salesforce offers a clear edge in this module. Most notably, it lets you build multi-level campaign hierarchies, so you can track related campaigns under one umbrella and roll up performance metrics. SAP doesn’t support this feature at all, which is a big downside if you run layered or long-term campaigns. SAP excels in [gamification](https://spinify.com/blog/what-is-gamification/) with its built-in tools for better performance tracking, whereas Salesforce requires additional modules. Still, Salesforce offers a more complete experience overall with its powerful AI coaching, flexible forecasting and better campaign structuring — all ready to use out of the box. If you’re looking for deeper automation and more visibility across your sales efforts, Salesforce is the stronger pick. ### Dashboards and Reports [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/ "SAP Sales Cloud") ### Dashboards and Reports 100 100 **Our Pick:** SAP and Salesforce tie, both offering comprehensive reporting suites. Salesforce and SAP Sales Cloud both offer ready-to-use dashboards, custom report builders, flexible scheduling and export options, and interactive visualizations out of the box. Whether you’re tracking sales performance, visualizing trends or scheduling recurring reports, both platforms deliver the tools you need. ![Salesforce Dashboard]() Key performance indicators dashboard in Salesforce. [Source](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkREUA1) Salesforce offers a highly intuitive drag-and-drop report builder and a customizable homepage that keeps daily priorities visible. SAP, on the other hand, stands out with built-in report variety and advanced visuals like bubble and combo charts. In win-loss analysis, both platforms offer reliable insights — Salesforce with formula-driven views and SAP through opportunity pattern recognition. [Compare Salesforce and SAP Against Your Needs](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ### Integrations [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/ "SAP Sales Cloud") ### Integrations and Extensibility 92 75 **Our Pick:** Salesforce offers broader third-party integrations and a more accessible marketplace. However, SAP is a better fit if you’re already running other SAP systems. Salesforce shines with its AppExchange marketplace, offering various pre-built integrations, from marketing and finance tools to [help desk](https://www.selecthub.com/c/help-desk-software/) and analytics platforms. It also provides robust APIs, native connectors for tools like Slack and Outlook, and out-of-the-box support for third-party systems. Setup is typically straightforward, especially for tools already embedded in your workflow. SAP connects best within its own ecosystem, especially with tools like [S/4HANA](https://www.selecthub.com/p/erp-software/sap-s4-hana/), SAP Marketing Cloud and [SAP ERP](https://www.selecthub.com/p/erp-software/sap-erp/). It offers deep integration through its Business Technology Platform (BTP) and SAP Integration Suite, but connections to third-party apps often require more configuration or IT involvement. ### Mobile Support [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/ "SAP Sales Cloud") ### Mobile Capabilities 91 81 **Our Pick:** Salesforce takes the lead with offline access, push notifications and better usability on the go. Salesforce stands out with a more robust mobile feature set. It offers offline access, full push notifications on both iOS and Android, and built-in check-ins via Salesforce Maps — great for field teams and other mobile users. While caller ID is still in beta, it’s available across platforms, unlike SAP which only supports it on iOS. The trade-off? No native card scanner. You’ll need a third-party integration to scan and import lead data from business cards. ![Salesforce Mobile App]() Salesforce Sales Cloud’s Mobile App. [Source](https://www.salesforce.com/solutions/mobile/getting-started/) SAP, meanwhile, shines with its built-in business card scanner for lead capture on the go. Its mobile app also supports field check-ins with geo-tagging and offers interactive charts and scheduling. However, the lack of offline access and Android push notifications limits its usability for reps working in areas with poor connectivity. ### Platform Security [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/ "SAP Sales Cloud") ### Platform Security 94 86 **Our Pick:** Salesforce wins this round with stronger access controls, including IP restrictions. Salesforce and SAP both deliver strong security, with full support for GDPR, role-based access, audit logs and single sign-on. SAP stands out with built-in AES 256 encryption for data at rest, covering all stored and backup data without extra cost. Salesforce counters with robust multi-factor authentication and flexible SSO configurations that work with various identity providers. Still, Salesforce edges ahead by offering IP address restrictions, a key feature SAP lacks. This added layer gives admins more control over system access, especially in remote or high-risk environments. While Salesforce’s encryption at rest requires a paid add-on (Salesforce Shield), its broader security toolkit provides stronger access controls and system-level protection. [Compare Salesforce and SAP Against Your Needs](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ## Additional Factors ### Usability and User Experience **Our Pick:** Salesforce Sales Cloud gets the edge for ease of use, faster adoption with self-serve resources and a smoother overall learning curve for new users. Users often praise Salesforce Sales Cloud for its intuitive layout and guided onboarding. One user shared that it “makes tracking leads, opportunities, and sales activities simple and organized.” While the platform can feel overwhelming at first, especially for new users, many say the learning tools help ease the transition. “The onboarding resources — documentation, tutorials — were incredibly helpful,” said another user. SAP Sales Cloud receives credit for its structured processes and deep integration with other SAP tools. Users often describe it as a powerful tool with comprehensive customer insights and strong automation, though many also point out a steeper learning curve. For teams already using SAP systems, however, the transition tends to be smoother. As one user put it, “Very easy to use and allows for integration with other ERP systems.” ### Customization **Our Pick:** Salesforce stands out as the stronger choice, offering easier customization across roles without sacrificing developer control. Salesforce offers a strong mix of no-code and low-code tools. Admins can customize layouts and workflows using App Builder and Flow Builder, while developers have access to Apex and Lightning Components for deeper customization. It’s flexible and scalable, though advanced features can come with a learning curve. SAP Sales Cloud also supports customization through tools like Key User Tools and SAP Business Application Studio. For more complex needs, it relies on ABAP, SAP Cloud SDK, and the Business Technology Platform. It’s powerful but typically requires heavy IT involvement. **User Perspective:** “Salesforce is great in terms of customization and scalability. At one company, we needed deep automation and multi-step workflows that HubSpot simply couldn’t handle. With Salesforce, we built a fully automated lead-scoring system that tracked behavioral signals and assigned engagement levels dynamically.” Mohbeen Qureshi, VP of Growth at [Oppizi](https://www.oppizi.com/us/en/) ### Training **Our Pick:** Both solutions provide comparable options like certifications, free live training and in-product suggestions for user onboarding and skill-building. Salesforce provides certifications, credentials and free online training. The solution offers in-product suggestions that help you navigate through the platform. You can access training materials for advanced customer journeys and territory management. SAP’s Open SAP portal gives access to various instructor-led online training courses with graded assignments. You can purchase subscription packages to access hands-on, live training sessions and eBooks. The platform also comes with in-product help. ## Beyond the Specs: What I Discovered Using SAP and Salesforce ### SAP Sales Cloud SAP Sales Cloud offers a wide range of tools for managing sales, forecasting and order processing, but it takes some effort to get comfortable with the system. The interface isn’t as intuitive as other CRMs I’ve tested, and the initial setup can feel overwhelming without prior SAP experience. However, once configured, the platform runs smoothly and supports complex sales workflows well. Its strongest areas are structured sales processes, inventory visibility and analytics. The reporting and AI-powered forecasting tools also stood to me — great for uncovering insights you might miss otherwise. I did notice some performance lag when working with large datasets. While I didn’t test third-party integrations directly, the setup process and documentation suggested they’d require additional technical effort. Based on the available preconfigured scenarios and system settings, the platform seems better suited for organizations already using SAP tools, where built-in integrations can help reduce setup complexity. ### Salesforce Sales Cloud Salesforce Sales Cloud offers a feature-rich experience right from the start, with a user-friendly interface that feels intuitive even for first-time users. I found it easy to build reports, manage leads and customize dashboards without needing much setup or technical guidance. The platform adapts quickly to different sales processes, which makes it a good fit for growing teams. Its strongest areas are customization, pipeline visibility and AI-driven insights. The Einstein tools for lead scoring, forecasting and opportunity analysis added real value — surfacing helpful recommendations that didn’t feel overly complex. The mobile app also impressed me with its full functionality, letting me manage tasks, review accounts and track deals on the go. While I didn’t explore every advanced tool in depth, features like Flow Builder and more complex automations clearly require time to master. I also noticed that many advanced features are tied to higher-tier plans, so costs can add up depending on what you need. However, based on my experience, Salesforce Sales Cloud is a well-rounded, flexible platform that’s easy to get started with and powerful enough to grow into. [Compare Salesforce and SAP Against Your Needs](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ## SAP vs. Salesforce Pros and Cons ### Pros According to User Reviews | SAP Sales Cloud | Salesforce Sales Cloud | | ------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Data Analysis:** SAP Sales Cloud’s advanced analytics tools help you make data-driven decisions across your sales pipeline. | **Easy To Use:** Many users report that Salesforce has a user-friendly and intuitive interface, making it accessible to both beginners and experienced users. | | **Customer Insights:** Users like that they have a 360-degree view of each customer’s journey, interactions and history in one place. | **Highly Customizable:** Developers find that the level of customization provided by Sales Cloud helps them extend Salesforce’s features effectively. | | **Automation:** It helps you save time with automated workflows that handle repetitive sales tasks and documentation. | **Scalable:** Salesforce is suitable for companies of all sizes. It’s a long-term solution that can adapt to evolving organizational needs. | ### Cons According to User Reviews | SAP Sales Cloud | Salesforce Sales Cloud | | -------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Complex Interface:** The platform’s extensive features can be overwhelming for new users, requiring significant training time. | **Learning Curve:** While the interface is user-friendly, users need proper training to use Salesforce efficiently, especially for more advanced features. | | **Performance Issues:** Users may experience slower loading times when handling large amounts of data or multiple processes. | **Pricing:** Several users, particularly from smaller organizations, point out that the overall price can be a concern for businesses with limited budgets. | | **Limited Integration Options:** Connecting with non-SAP systems can be challenging and may require additional development work. | **Resource Intensive:** While Salesforce can do almost anything, it often requires a dedicated team and skilled resources to manage it effectively. | ## My Verdict ### When to Choose SAP SAP Sales Cloud is a good option if you prefer a more structured, ready-to-use setup. It comes with built-in tools for setting goals by territory, rep or product line, plus preconfigured reports and dashboards for tracking emails, calls and tasks, so you don’t have to build everything from scratch. If keeping your sales team aligned and motivated is a priority, tools like the Report Wizard, survey insights and gamification can help reinforce performance goals and track progress in real time. It’s a solid choice if you want guided reporting and performance tools without needing heavy customization. ### When to Choose Salesforce If flexibility and deeper insights are a priority for your team, Salesforce Sales Cloud is hard to beat. It gives you full control over how you build reports, track performance and manage the sales process. You can create custom dashboards, filter reports by any metric and get smart recommendations through built-in AI tools like Einstein. It’s especially strong in call analytics, pipeline visibility, and collaborative features like report sharing and task assignment. You can also set up alerts for deal changes or missed follow-ups to keep your team proactive. If your sales process is complex or fast-moving, Salesforce gives you the tools to adapt and scale with confidence — without being boxed into a rigid workflow. ## How We Rated and Reviewed SAP Sales Cloud and Salesforce Sales Cloud The process involved two parts: 1. The analyst scores, which determine which product offers the most feature support for specific areas 2. My personal research into each product to supplement our analyst data **How the Analyst Score Works** Our team of analysts conducted in-depth research of the CRM market using primary and secondary sources. This included SelectHub Analyst Briefings, direct communication with vendors, and reviewing materials such as user reviews, product brochures, specification sheets, case studies, user manuals and technical documentation. Our platform’s Scoring Engine processed all the research to compute the analyst score. The score is based on how comprehensive each product’s feature-set is and how much is available out of the box vs. through extra modules, integrations and other means. For this comparison, we scored the following feature groups, along with integrations and security: * Account and Contact Management * Communication Channels * Dashboards and Reports * Document Management * Lead Management * Mobile Capabilities * Opportunity Management * Product Management * Quote, Order and Contract Management * Sales Performance Management * Team Collaboration We used the following scale to rate each feature and technical capability: | Level of Support | Score | Description | | ----------------------------------- | ----- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Fully Supported Out of the Box | 100 | This feature is comprehensively supported out of the box with industry-leading capabilities and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Moderately Supported Out of the Box | 85 | This feature is moderately supported out of the box and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Supported with Workarounds | 70 | This feature is not directly available in the software but can be accomplished using other built-in features or any other workarounds, without any additional cost. | | Supported with Additional Modules | 60 | This feature is available through additional modules or products from the vendor at an additional cost. | | Supported with Partner Integrations | 50 | This feature is available through additional integrations, plugins, or marketplace applications from a third-party vendor at an additional cost. | | Supported with Custom Development | 25 | This feature is not built in, and cannot be added by purchasing additional modules or integrations, but can be custom developed using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. | | Not Supported | 0 | This feature is not supported. | **My Research** I tested both SAP Sales Cloud and Salesforce Sales Cloud hands-on to give you insights based on real experience. I spent over 10 hours with each CRM using their free trials and mobile apps to see how they perform in day-to-day use. Here’s what I focused on during testing: * **Navigation:** I explored the interface to see how intuitive it is — looking for clean menus, clear labeling, and ease of accessing key features without training. * **Contact Management:** I created and managed accounts and contacts to test how easily I could add, edit, organize and track customer info. * **Dashboards & Reporting:** I customized dashboards and tested report templates to evaluate chart options, export features and how well each platform highlights key metrics. * **Pipeline Management:** I built a full sales pipeline — created leads, converted them to deals, added products and moved the leads through stages to assess flexibility and tracking. * **Integrations:** I connected each CRM with common work tools and explored available integrations — checking for native support and API flexibility. * **Email Marketing:** I built and sent emails, tested templates, and evaluated tracking, automation, and personalization capabilities. * **AI Features:** I explored AI tools included in the free trial, such as email writing, data entry automation and insight generation. * **Workflow Customization:** I created workflows to test how well each system adapts to different business processes and how much time automation can save. Jump back to the [product comparison](#productcomparison). Or learn more about our [**research methodology**](https://www.selecthub.com/research-methodology/) and [**editorial standards**](https://www.selecthub.com/editorial-guidelines/). [Compare Salesforce and SAP Against Your Needs](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ## Get Personalized Recommendations We’ve done the research — now it’s your turn to explore the results. Download our [comparison report](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) to get our full analysis of SAP vs. Salesforce. See how they stack up across all 149 CRM requirements or easily compare them against other leading CRMs. Which product stands out to you in our Salesforce vs. SAP comparison? Let us know in the comments! [ Previous Zoho vs. Salesforce ](https://www.selecthub.com/customer-relationship-management/salesforce-and-zoho/) [ Next Salesforce vs. Microsoft Dynamics ](https://www.selecthub.com/customer-relationship-management/salesforce-and-microsoft-dynamics/) ### Trending Topics #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [CRM Requirements Checklist for Smarter Selection + Free Template](https://www.selecthub.com/customer-relationship-management/crm-requirements-checklist-and-downloadable-template/) [Too often, buyers reach for a CRM requirements checklist — features, integrations, platform security, pricing… ](https://www.selecthub.com/customer-relationship-management/crm-requirements-checklist-and-downloadable-template/) [ ![Pooja Verma](https://secure.gravatar.com/avatar/4f22202f68158fa4b012b18a196e08ea151f6f9427b194cce3330634ff0dd1b2?s=96&d=mm&r=g) Pooja Verma ](https://www.selecthub.com/author/pooja-verma/) May 15, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [The 10 Best CRM Software Tested and Rated: 2026 Comparison](https://www.selecthub.com/customer-relationship-management/big-crm-comparison-chart/) [The best CRM software keeps all your customer info in one place, gives you clear… ](https://www.selecthub.com/customer-relationship-management/big-crm-comparison-chart/) [ ![Anjali Krishna](https://www.selecthub.com/wp-content/uploads/2024/06/cropped-Anjali-K-Headshot-96x96.jpg) Anjali Krishna ](https://www.selecthub.com/author/anjali-krishna/) Apr 14, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [12 CRM Trends for 2026: Exploring What the Experts and Data Say](https://www.selecthub.com/customer-relationship-management/crm-trends/) [ What CRM trends should your company be aware of so you can be at… ](https://www.selecthub.com/customer-relationship-management/crm-trends/) [ ![Manogna Chandrika Matta](https://www.selecthub.com/wp-content/uploads/2022/11/Manogna-Headshot-96x96.png) Manogna Chandrika Matta ](https://www.selecthub.com/author/manogna-chandrika-matta/) Mar 17, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [Top 10 Salesforce Competitors in 2026: Best Alternatives for SMBs, Mid-Market Orgs & Enterprises](https://www.selecthub.com/customer-relationship-management/salesforce-alternatives/) [ Salesforce might be the giant in the CRM room, but after reviewing dozens of… ](https://www.selecthub.com/customer-relationship-management/salesforce-alternatives/) [ ![Pooja Verma](https://secure.gravatar.com/avatar/4f22202f68158fa4b012b18a196e08ea151f6f9427b194cce3330634ff0dd1b2?s=96&d=mm&r=g) Pooja Verma ](https://www.selecthub.com/author/pooja-verma/) Mar 17, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [What Are The Top CRM Features? Everyday Users Share Their Favorites](https://www.selecthub.com/customer-relationship-management/crm-features-functionality-list/) [With countless CRM features to think about, how can you know which ones make a… ](https://www.selecthub.com/customer-relationship-management/crm-features-functionality-list/) [ ![Anjali Krishna](https://www.selecthub.com/wp-content/uploads/2024/06/cropped-Anjali-K-Headshot-96x96.jpg) Anjali Krishna ](https://www.selecthub.com/author/anjali-krishna/) Mar 17, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [What Does the Future of CRM Hold? Expert Predictions for 2025 and Beyond](https://www.selecthub.com/customer-relationship-management/future-of-crm/) [The future has arrived — at least it has in the world of customer relationship… ](https://www.selecthub.com/customer-relationship-management/future-of-crm/) [ ![Manogna Chandrika Matta](https://www.selecthub.com/wp-content/uploads/2022/11/Manogna-Headshot-96x96.png) Manogna Chandrika Matta ](https://www.selecthub.com/author/manogna-chandrika-matta/) Mar 17, 2026 Originally published in January 2019 and last updated in March 2026\. Contributions from Pooja Verma, Joan Akash, Manan Roy, and Zachary Totah. ## About the Contributors The following team members helped research, create, and review this content. [ ](https://www.selecthub.com/author/pooja-verma/) Written by [Pooja Verma](https://www.selecthub.com/author/pooja-verma/) CRM & Marketing Tech Writer Pooja Verma is a Content Editor and Technical Content Writer at SelectHub. She has over 5 years of experience covering software categories like CRM, marketing automation, supply chain management and endpoint security. Pooja earned a literature degree from Miranda House, DU and also holds a Master’s in Journalism from Symbiosis Institute of Media and Communication in India. [See Full Bio](https://www.selecthub.com/author/pooja-verma/) [ ](https://www.selecthub.com/author/joan-akash/) Technical Research by [Joan Akash](https://www.selecthub.com/author/joan-akash/) Senior Analyst Joan Akash, a Senior Research Analyst at SelectHub, holds a Post-Graduate Diploma in Management with a specialization in Marketing. Her expertise as a researcher and reviewer spans diverse software categories, including Project Management, Customer Relationship Management, Live Chat, and Help Desk. Beyond her professional pursuits, Joan is spiritually driven, with a passion for teaching children and a penchant for reading biblical blogs and crafting poetry. [See Full Bio](https://www.selecthub.com/author/joan-akash/) [ ](https://www.selecthub.com/author/manan-roy/) Technical Research by [Manan Roy](https://www.selecthub.com/author/manan-roy/) Principal Analyst Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology. [See Full Bio](https://www.selecthub.com/author/manan-roy/) [ ](https://www.selecthub.com/author/zachary-totah/) Edited by [Zachary Totah](https://www.selecthub.com/author/zachary-totah/) Content Manager & Editor As SelectHub's Content Manager, Zac is in charge of content across diverse categories including CRM, ERP, HR, medical and project management. He has over 6 years of experience writing and editing for B2B tech and holds a B.A. in communications. His work is driven by his goal of making it less overwhelming for people to find software for their business. [See Full Bio](https://www.selecthub.com/author/zachary-totah/) Manogna Chandrika MattaWhat Does the Future of CRM Hold? Expert Predictions for 2025 and Beyond * ‹ * › ### Conversation (4) ![Avatar](https://secure.gravatar.com/avatar/281d3616cf761f3582c0d76c23517846?s=32&d=mm&r=g) Write a response [Cancel reply](https://www.selecthub.com/customer-relationship-management/salesforce-and-sap/#respond) Your message Your name \* Your email \* Website Save my name, email, and website in this browser for the next time I comment. Δ * ![Avatar photo](https://secure.gravatar.com/avatar/5a5a9c54cd8eaad724499d3ab98fde4833b68a000901e300e2136b06c6f72793?s=96&d=mm&r=g) #### **Nancy Phillips** \- October 20, 2020 Hi, how would you rate the two based on user friendliness of implementation by the sales reps? Which is more likely to be used to a higher level of potential from a sales strategy standpoint by busy sales reps out in the field? **[Reply](#comment-51323)** [![Zachary Totah](https://www.selecthub.com/wp-content/uploads/2020/07/Zac-48x48.jpg)](https://www.selecthub.com/author/zachary-totah/) #### **Zachary Totah** \- November 17, 2020 Hi Nancy, thanks for reading. As to your question, I’ll follow up with our research team. Product reviews are also typically helpful in answering specific questions like this, so I’d suggest looking there as well. **[Reply](#comment-53977)** * ![Avatar photo](https://secure.gravatar.com/avatar/cb57ad2625533b3d5a75e0a9533938932311e5c96f8cae095d63c3ec013bbeac?s=96&d=mm&r=g) #### **Juan Pablo Morales** \- August 28, 2020 Hi, Please indicate date of this article. If it is not recent, can you recommend one? Thank You **[Reply](#comment-45475)** [![Zachary Totah](https://www.selecthub.com/wp-content/uploads/2020/07/Zac-48x48.jpg)](https://www.selecthub.com/author/zachary-totah/) #### **Zachary Totah** \- September 9, 2020 Hi Juan, the article was updated in Nov. 2019. **[Reply](#comment-47084)** **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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