--- title: Salesforce vs. Oracle 2026 Comparison: Which CRM Is Right for You? --- # Salesforce vs. Oracle 2026 Comparison: Which CRM Is Right for You? Last Reviewed: March 17, 2026 19 min read [6 comments](https://www.selecthub.com/customer-relationship-management/salesforce-and-oracle-sales-cloud/#comments) [ ![Pooja Verma](https://secure.gravatar.com/avatar/4f22202f68158fa4b012b18a196e08ea151f6f9427b194cce3330634ff0dd1b2?s=96&d=mm&r=g) ](https://www.selecthub.com/author/pooja-verma/) [Written by Pooja Verma](https://www.selecthub.com/author/pooja-verma/) CRM & Marketing Tech Writer [ ![Zachary Totah](https://www.selecthub.com/wp-content/uploads/2020/07/Zac-96x96.jpg) ](https://www.selecthub.com/author/zachary-totah/) [Edited by Zachary Totah](https://www.selecthub.com/author/zachary-totah/) Content Manager & Editor [ ![Joan Akash](https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Joan-Akash-96x96.png) ](https://www.selecthub.com/author/joan-akash/) [Technical Research by Joan Akash](https://www.selecthub.com/author/joan-akash/) Senior Analyst Summary: Choosing between Salesforce and Oracle? This comparison highlights key features, pricing, and user experiences to help you find the best fit for your business needs. Table of Contents * [Why You Can Trust Us](#Why%5FYou%5FCan%5FTrust%5FUs "Why You Can Trust Us") * [Quick Snapshot](#Quick%5FSnapshot "Quick Snapshot") * [Salesforce vs. Oracle Pricing Overview](#Salesforce%5Fvs%5FOracle%5FPricing%5FOverview "Salesforce vs. Oracle Pricing Overview") * [Head-To-Head Feature Comparison](#Head-To-Head%5FFeature%5FComparison "Head-To-Head Feature Comparison") * [Account and Contact Management](#Account%5Fand%5FContact%5FManagement "Account and Contact Management") * [Account and Contact Management](#Account%5Fand%5FContact%5FManagement-2 "Account and Contact Management") * [Communication Management](#Communication%5FManagement "Communication Management") * [Communication Channels](#Communication%5FChannels "Communication Channels") * [Dashboards and Reports](#Dashboards%5Fand%5FReports "Dashboards and Reports") * [Dashboards and Reports](#Dashboards%5Fand%5FReports-2 "Dashboards and Reports") * [Document Management](#Document%5FManagement "Document Management") * [Document Management](#Document%5FManagement-2 "Document Management") * [Lead Management](#Lead%5FManagement "Lead Management") * [Lead Management](#Lead%5FManagement-2 "Lead Management") * [Mobile Capabilities](#Mobile%5FCapabilities "Mobile Capabilities") * [Mobile Capabilities](#Mobile%5FCapabilities-2 "Mobile Capabilities") * [Opportunity Management](#Opportunity%5FManagement "Opportunity Management") * [Opportunity Management](#Opportunity%5FManagement-2 "Opportunity Management") * [Partner Relationship Management](#Partner%5FRelationship%5FManagement "Partner Relationship Management") * [Partner Relationship Management](#Partner%5FRelationship%5FManagement-2 "Partner Relationship Management") * [Product Management](#Product%5FManagement "Product Management") * [Product Management](#Product%5FManagement-2 "Product Management") * [Quote, Order and Contract Management](#Quote%5FOrder%5Fand%5FContract%5FManagement "Quote, Order and Contract Management") * [Quotes, Orders, and Contracts Management](#Quotes%5FOrders%5Fand%5FContracts%5FManagement "Quotes, Orders, and Contracts Management") * [Sales Performance Management](#Sales%5FPerformance%5FManagement "Sales Performance Management") * [Sales Performance Management](#Sales%5FPerformance%5FManagement-2 "Sales Performance Management") * [Team Collaboration](#Team%5FCollaboration "Team Collaboration") * [Team Collaboration](#Team%5FCollaboration-2 "Team Collaboration") * [Integrations and Extensibility](#Integrations%5Fand%5FExtensibility "Integrations and Extensibility") * [Integrations and Extensibility](#Integrations%5Fand%5FExtensibility-2 "Integrations and Extensibility") * [Platform Security](#Platform%5FSecurity "Platform Security") * [Platform Security](#Platform%5FSecurity-2 "Platform Security") * [Salesforce vs. Oracle Pros and Cons](#Salesforce%5Fvs%5FOracle%5FPros%5Fand%5FCons "Salesforce vs. Oracle Pros and Cons") * [Pros According to User Reviews](#Pros%5FAccording%5Fto%5FUser%5FReviews "Pros According to User Reviews") * [Cons According to User Reviews](#Cons%5FAccording%5Fto%5FUser%5FReviews "Cons According to User Reviews") * [My Verdict](#My%5FVerdict "My Verdict") * [When to Choose Salesforce](#When%5Fto%5FChoose%5FSalesforce "When to Choose Salesforce") * [When to Choose Oracle](#When%5Fto%5FChoose%5FOracle "When to Choose Oracle") * [How We Rated and Reviewed Salesforce Sales Cloud and Oracle CX Sales](#How%5FWe%5FRated%5Fand%5FReviewed%5FSalesforce%5FSales%5FCloud%5Fand%5FOracle%5FCX%5FSales "How We Rated and Reviewed Salesforce Sales Cloud and Oracle CX Sales") * [Get a Personalized Report](#Get%5Fa%5FPersonalized%5FReport "Get a Personalized Report") You’re not just comparing [CRMs](https://www.selecthub.com/c/crm-software/). You’re championing a decision to help your org scale. This choice needs to earn buy-in across teams and leadership — and hold up over time. Basic feature comparisons won’t cut it. [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/) and [Oracle CX Sales](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/) both promise enterprise-grade capabilities. But the real question is fit: How well does each platform align with how your business runs? That clarity depends on knowing which features are fully supported, which aren’t supported at all, and everything in between. Without that insight, the complexity and maintenance overhead creep in fast. Before long, you’re stitching together third-party apps, developing costly workarounds, and sinking more budget into add-ons. This side-by-side Salesforce vs. Oracle comparison will help you evaluate fit and avoid the hidden “gotchas”. While Salesforce stood out in our analysis for offering broader out-of-the-box features, Oracle brings its own advantages depending on your priorities. Select up to 2 products from the list below to compare \> < | Product | Analyst Score i SelectHub's Analyst Rating is based on data from our 400+ point analysis of CRM Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are used to determine the top features and are periodically updated via ongoing selection projects and user activity within our platform. | Awards | Top Features | User Sentiment Scorei The percentage of users who would recommend this product based on user reviews collected from popular reviews sites. | Company Size | | ------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------ | ------------ | ------------------------------------------------------------------------------------------------------------------------------------------ | ------------ | | [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/) | 87 | Best for Team Collaboration | Dashboards and Reports, Product Management, Team Collaboration | 88%Great | Small Medium Large | | ------------------------------------------------------------------------------------------ | -- | ------------------------------- | ------------------------------------------------------------------------------- | -------- | ------------------ | | [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/) | 81 | Best for Opportunity Management | Dashboards and Reports, Opportunity Management, Partner Relationship Management | 82%Great | Small Medium Large | Compare Compare ## Why You Can Trust Us We’ve been independently researching CRM software since 2015, helping buyers find solutions that truly fit their needs. Our recommendations are grounded in rigorous research to provide you with unbiased guidance. For this comparison, we scored Salesforce and Oracle for 87 CRM features across 12 feature groups, including contact management, lead management, and dashboards and reporting. We also scored each product’s technical capabilities, including integrations and platform security. This in-depth approach allows you to clearly see which products can meet your demands and which fall short so you can make a data-backed choice. [Read about our full process.](#detailprocess) ## Quick Snapshot | Salesforce Sales Cloud | Oracle CX Sales | | | ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Best For | Mid-to-large businesses looking for a scalable, user-friendly CRM with strong customization and robust sales and marketing tools. | Enterprises that prioritize security and compliance or have complex, process-driven sales operations. | | Not Ideal For | Smaller teams or non-technical users without budget or bandwidth for setup, training or system management. | Businesses seeking a lightweight, easy-to-learn CRM or prefer more intuitive, customizable interfaces. | | Competitive Edge | Powerful AI tools like Einstein for scoring, forecasting and anomaly detection Deep customization via App Cloud, Flow Builder and Lightning tools Built-in case management | Native encryption at rest and strong data governance Seamless integration with Oracle ERP, HCM and marketing apps Strong role-based access controls and audit logs | | Integrations | Native integrations with Slack, Outlook and Google Workspace Massive AppExchange marketplace for plug-and-play add-ons | Deep native integrations with Oracle suite (Eloqua, NetSuite, etc.) Connects to other platforms via iPaaS tools like Workato and LeadsBridge | | Key Features | Strong lead conversion tools with automation Robust sales enablement with call coaching and conversation insights Advanced reporting tools with flexible filters and data grouping | Built-in tools for territory planning, performance tracking and goal setting Transparent Data Encryption (TDE) for secure data storage Native CPQ for fast, accurate quoting | | Biggest Downsides | Steep learning curve, especially for advanced features High costs from add-ons, storage, or implementation Some features require third-party tools (e.g., eCommerce, event tracking) | Less flexible UI and fewer out-of-the-box customizations Steep learning curve for non-Oracle users Limited native support for social media and eCommerce | ## Salesforce vs. Oracle Pricing Overview | Salesforce Sales Cloud | Oracle CX Sales | | | ---------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------- | | Starting Price | $25/month per user | $65/month (min. 10 hosted named users) | | Highest Price | $500/month per user | $250/month (min. 10 hosted named users) | | Free Trial | 30 days ([request for free](https://pmo.selecthub.com/free-trial/?product%5Fname=Salesforce%20Sales%20Cloud&category=CRM%20Software&product%5Flogo=https://cdn.selecthub.com/products/fe131d7f5a6b38b23cc967316c13dae2-22dddcd6f83610e821ec97db6addd674/resources/normal/logo.png?1725565422)) | No | | Licensing Model | Subscription | Subscription | | Other Costs | Data migration, customization and premium support | Implementation | ## Head-To-Head Feature Comparison In our experience, finding the right fit starts with understanding at a granular level which features are available out of the box. Using our research team’s in-depth analysis and my experience testing Salesforce through a free trial, I’ll walk you through how well Salesforce and Oracle perform for core CRM requirements. Analyst Ratings for Functional Requirements How Oracle Sales Cloud and Salesforce Sales Cloud compare against the top 16 functional requirements as defined by SelectHub project data. Oracle Sales Cloud Salesforce Sales Cloud Account and ContactManagement CommunicationChannels Dashboards and Reports Document Management Lead Management Mobile Capabilities OpportunityManagement Partner RelationshipManagement Product Management Quotes Orders and ContractsManagement Sales PerformanceManagement Team Collaboration Integrations andExtensibility Platform Security 986610074888610010083989898856776100 968610092969197481009696969610092940255075100 ### Account and Contact Management [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Account and Contact Management 98 96 **Our Pick:** Oracle CX Sales offers a stronger toolset, thanks to its built-in AI-driven contact recommendations and strong hierarchy tools. Both Salesforce and Oracle CX Sales let you create records, view hierarchies, log interactions and map locations with ease. They evenly match on core capabilities like contact creation, account hierarchies and integration mapping. Oracle’s edge comes from its built-in AI that suggests the right contacts to reach out to based on past deal history and how strong your relationships are. Salesforce requires add-ons and higher-tier plans for similar functionality. ![Oracle Account and Contact Management]() Quickly assess customer health with real-time order, usage, and billing data. [Source](https://www.oracle.com/cx/ai/) On the flip side, Salesforce stands out with self-service appointment scheduling, letting customers book directly via shared links, something Oracle limits to internal rep scheduling. While exploring Salesforce, I found the contact and account setup refreshingly intuitive — I could easily add relationships between records and log calls or emails with just a few clicks. The layout made it simple to surface related contacts, view engagement history, and even trigger quick follow-up actions from the same screen. ### Communication Management [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Communication Channels 66 86 **Our Pick:** Salesforce comes with better voice tools, email tracking and automation. Salesforce offers more out-of-the-box functionality than Oracle, including built-in email signatures, call reminders, voicemail storage, transcription and email tracking. Most of Oracle’s equivalent features require integrations or add-ons like [RingCentral](https://www.selecthub.com/p/business-phone-systems/ringcentral/) and [Eloqua](https://www.selecthub.com/p/marketing-automation-software/eloqua/), which can increase setup time and costs. ![Salesforce Digital Customer Service]() Salesforce Digital Customer Service. [Source](https://www.youtube.com/watch?v=6zoiKJl2Zcc&ab%5Fchannel=Salesforce) Voice features are also stronger in Salesforce. Its native Sales Dialer and Einstein Conversation Insights provide automated logging, call recording and transcription. Oracle supports similar capabilities but only through partner integrations. ### Dashboards and Reports [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Dashboards and Reports 100 100 **Our Pick:** Salesforce and Oracle tie, both offering comprehensive reporting suites. Both Salesforce and Oracle give you access to rich data visualizations, customizable dashboards, and pre-built and custom reports. You can create charts, analyze win-loss trends and generate scheduled reports in multiple formats. I tested Salesforce’s visual report builder by creating multiple dashboards and was impressed by the flexibility. It was easy to pull in different report types, tweak filters on the fly, and rearrange charts to highlight the metrics I cared about most. The tools are straightforward — you won’t need to get help from IT or write any code. ![Salesforce Sales Cloud KPI Dashboard]() Salesforce Sales Cloud’s KPI Dashboard. User dashboards are also highly configurable in both platforms, offering a snapshot of tasks, KPIs and recent activities. Whether you’re using Oracle’s infolets or Salesforce’s visual report builder, both tools let you track key metrics, filter data in real time and build dashboards without the need for third-party tools or custom development. [Compare Salesforce CRM and Oracle CX Against Your Needs](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ### Document Management [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Document Management 74 92 **Our Pick:** Salesforce gets the edge thanks to built-in version tracking, structured knowledgebase support and smarter document search. Salesforce and Oracle CX Sales each offer a central hub to store, search and share documents, with access controls to ensure the right team members or partners can view and collaborate on them. You get features like file sharing, content libraries and full-text search. Salesforce goes a step further with Einstein Search, which delivers faster, more personalized results. Oracle’s [Sales Lightbox](https://docs.oracle.com/en/cloud/saas/sales/faaps/op-lightboxdocuments-post.html) offers similar storage and sharing tools, along with adaptive global search. Salesforce lets you track and restore previous file versions, while Oracle doesn’t support version history. It also offers a knowledge base through Lightning Knowledge, included in some Service Cloud editions and available as a paid add-on in others. Oracle, in contrast, focuses on embedded guidance like Smart Tips and Sales Lightbox instead of formal article publishing. ![Salesforce File Versioning]() View version history and restore earlier file versions in Salesforce. [Source](https://help.salesforce.com/s/articleView?id=experience.rss%5Ffiles%5Flist.htm&type=5) ### [Lead Management](https://www.selecthub.com/customer-relationship-management/lead-management-new-software-category/) [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Lead Management 88 96 **Our Pick:** Salesforce delivers stronger built-in enrichment and broader AI-driven lead automation. Salesforce offers a full suite of lead management tools with strong native automation. Its Data Cloud enriches lead records using firmographic and behavioral data. It also supports LinkedIn Lead Gen, web-to-lead forms, and AI-powered scoring through Einstein to help you prioritize high-converting prospects. ![Salesforce Sales Cloud Leads Management]() A view of the Leads tab in Salesforce Sales Cloud. [Source](https://sfdcdlh.com/sfdc-news/everything-you-need-to-know-about-lightning-list-views) Oracle covers the full lead lifecycle as well, including predictive scoring and rule-based routing. It also offers a more robust built-in email parser than Salesforce does. However, key features like data enrichment rely on paid integrations with Dun & Bradstreet. ### Mobile Capabilities [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Mobile Capabilities 86 91 **Our Pick:** Salesforce packs a more robust mobile app experience and field tools. With Salesforce, you get responsive design, offline access, push notifications, check-ins and personalized workspaces. Its native iOS and Android apps let mobile users manage records, collaborate via Chatter and access key sales data on the go. It also supports caller ID (in beta). But if you need a built-in card scanner, you’ll have to rely on third-party tools like Vision-e-Scan. ![Salesforce Sales Clouds Mobile App]() Salesforce Sales Cloud’s Mobile App. [Source](https://www.salesforce.com/solutions/mobile/getting-started/) Oracle CX Sales matches most of Salesforce’s mobile capabilities and includes native card scanning. It offers mobile dashboards, offline access, push alerts and a map-based “What’s Around Me?” feature for field reps. However, it doesn’t support caller ID, and push notifications require configuration in the application composer. [Compare Salesforce CRM and Oracle CX Against Your Needs](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ### Opportunity Management [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Opportunity Management 100 97 **Our Pick:** Oracle stands out with built-in, AI-based sales recommendations. Oracle’s AI-based recommendations come fully embedded at no extra cost. The scoring engine doesn’t just compare rep estimates with AI predictions; it also guides your team through structured assessments using predefined criteria and checklists. You’ll also get more flexibility to customize sales stages than what Salesforce offers, along with built-in rotting logic that flags deals stuck in a stage for too long. Salesforce offers Einstein tools that analyze past deals to predict win rates and flag stuck opportunities. It provides[ Kanban views](https://thedigitalprojectmanager.com/projects/pm-methodology/kanban-board/), multiple pipelines and campaign attribution out of the box. While product recommendations need CPQ (a paid add-on), features like activity tracking and opportunity scoring come built in. You also get visual dashboards to monitor deal health and progression. ### Partner Relationship Management [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Partner Relationship Management 100 48 **Our Pick:** Oracle delivers a complete partner management toolkit — no paid add-ons needed. Oracle gives you a fully built-in partner portal that you can customize with your own branding. You also get deal registration tools to reduce channel conflict, MDF tracking to stay on top of campaign spending, and partner scorecards to measure performance — all without paying for extra licenses or doing heavy setup. ![Oracle Partner Relationship Management]() Track partner activities directly within Oracle CX Sales. [Source](https://www.oracle.com/cx/sales/partner-relationship-management/) If you want similar capabilities with Salesforce, you’ll need its partner relationship management add-on, which comes at an extra cost. While it includes built-in scorecards through customizable dashboards, more advanced scoring features often require third-party AppExchange tools. ### Product Management [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Product Management 83 100 **Our Pick:** Salesforce earns the edge with a more complete quote setup and pricing flexibility. When it comes to the basics, you won’t go wrong with either product. Both Oracle and Salesforce let you create detailed product records, organize them into catalogs or groups, track pricing with standard and custom price books, apply discounts, and link products to opportunities. But Salesforce has a clear advantage with its out-of-the-box tax configuration. You can apply taxes directly within quotes without needing external modules. Oracle doesn’t support this capability natively, which can create friction for teams that need quick, accurate quote totals. [Compare Salesforce CRM and Oracle CX Against Your Needs](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ### Quote, Order and Contract Management [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Quotes, Orders, and Contracts Management 97 95 **Our Pick:** Oracle delivers more native quote-to-cash functionality. Both platforms cover the essentials — quote creation, order tracking, contract history and status updates. But Oracle edges ahead by offering deeper native functionality without paid add-ons. Its built-in CPQ streamlines quote and order workflows, while the Enterprise Contracts feature provides a clause library, templates and centralized policy control for managing contracts. Oracle also supports invoice creation out of the box. ![Oracle CPQ]() Quickly deliver tailored quotes with Oracle CPQ. [Source](https://www.oracle.com/cx/sales/cpq/) Salesforce, on the other hand, requires Revenue Cloud for invoicing and its CPQ product for advanced quoting, both of which cost extra. It does offer flexible quote templates and automated invoice reminders via [Process Builder](https://help.salesforce.com/s/articleView?id=sf.process%5Foverview.htm&type=5), but that isn’t enough to close the gap. ### [Sales Performance Management](https://www.zendesk.com/in/blog/sales-performance-management/) [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Sales Performance Management 85 96 **Our Pick:** Salesforce stands out with more native functionality for end-to-end campaign management and AI coaching. Salesforce helps you build forecasts by rep or territory, set monthly or quarterly goals, and track performance over time. In my testing, I found it was easy to set targets, view forecasts and explore performance dashboards. The dashboards gave a clear view of targets and trends, making it easy to track team progress and adjust goals without digging through settings. Einstein adds contextual coaching across deals, emails, calls and campaigns, though it requires a paid upgrade. You can also get territory hierarchies, campaign structures and gamification through Experience Cloud or third-party apps. ![Salesforce Sales Performance Management]() Define and manage account assignment rules for precisely routing accounts. [Source](https://trailhead.salesforce.com/content/learn/modules/advanced-territory-management/get-tips-and-tricks-for-enterprise-territory-management) Oracle matches Salesforce across features for forecasting, goal tracking and territory configuration. Real-time forecast refreshes, top-down quota setting and embedded coaching via Intelligent Advisor are included too. However, it depends on Eloqua for advanced campaign tools and third-party platforms for gamification, both of which cost extra. ### Team Collaboration [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Team Collaboration 67 100 **Our Pick:** Salesforce Sales Cloud is the stronger choice for real-time collaboration and record tracking. Salesforce’s [Chatter](https://help.salesforce.com/s/articleView?id=experience.collab%5Fsetting%5Fup.htm&type=5) feature provides richer native capabilities than what you get with Oracle, from direct messaging and @mentions to activity feeds and real-time updates. You can create dedicated sales workspaces, follow records for activity notifications, and configure collaborative opportunity teams with defined roles — all without requiring third-party tools. ![Salesforce Collaboration and Embedded Chat]() Chat and video sit atop the Salesforce platform. [Source](https://www.salesforce.com/news/stories/introducing-collaboration-and-chat-embedded-into-salesforce-with-the-salesforce-anywhere-app/) Oracle CX Sales supports private messages, team mentions and group-based collaboration. However, it lacks key elements like record following and a centralized team inbox. To access the activity feed and real-time collaboration tools, you’ll need to enable the Next Gen Sales (Redwood UX) experience. [Compare Salesforce CRM and Oracle CX Against Your Needs](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ### Integrations and Extensibility [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Integrations and Extensibility 76 92 **Our Pick:** Salesforce offers more out-of-the-box integrations. Sales Cloud connects directly to tools like Dropbox, Google Workspace,[ Slack](https://www.selecthub.com/p/collaboration-software-tools/slack/),[ Mailchimp](https://www.selecthub.com/marketing-automation-software/mailchimp/),[ CMS platforms](https://www.selecthub.com/c/cms-software/), and even social media and video conferencing apps — all without third-party middleware. You also get robust API access, data import/export, and integrations with[ Microsoft 365](https://www.selecthub.com/p/collaboration-software-tools/microsoft-365/),[ BI tools](https://www.selecthub.com/c/business-intelligence-tools/) and[ ERP platforms](https://www.selecthub.com/c/erp-software/). Oracle CX Sales keeps pace in key integrations like [CPQ](https://www.selecthub.com/customer-relationship-management/cpq-strategies/), ERP,[ e-signature](https://www.selecthub.com/c/electronic-signature-software/) and marketing tools. But it leans heavily on third-party platforms for many other connections, including[ help desk tools](https://www.selecthub.com/c/help-desk-software/), form builders and Google apps. It also lacks support for social media, CMS and webhooks. ### Platform Security [Oracle Sales Cloud](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/ "Oracle Sales Cloud") [Salesforce Sales Cloud](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/ "Salesforce Sales Cloud") ### Platform Security 100 94 **Our Pick:** Oracle delivers stronger native encryption and out-of-the-box security controls. Oracle CX Sales offers broader native coverage across critical areas such as GDPR, audit logs, SSO, IP restrictions, multi-factor authentication (MFA) and encryption at rest. It uses Oracle Identity Cloud for MFA and includes Transparent Data Encryption (TDE) by default, protecting stored data without requiring extra modules. Sales Cloud provides strong out-of-the-box tools for compliance, including GDPR support, role-based permissions and SSO. Plus, it has flexible MFA options like app-based verification, biometrics and hardware keys. However, it lacks native encryption at rest, which is only available through the paid Shield Platform Encryption. [Compare Salesforce CRM and Oracle CX Against Your Needs](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ## Salesforce vs. Oracle Pros and Cons ### Pros According to User Reviews | Salesforce Sales Cloud | Oracle CX Sales | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Easy To Use:** Many users report that Salesforce has a user-friendly and intuitive interface, making it accessible to both beginners and experienced users. **Flexible Customization:** Developers find that the level of customization helps them extend Salesforce’s features effectively. **Reliable Vendor Support:** Salesforce offers quality support. Users often mention that the company treats them more like partners than just customers. | **Streamlined Sales Process:** Users state that Oracle Sales helps them automate steps from lead generation to opportunity management. **Better Sales Visibility:** Users appreciate the comprehensive view of their sales pipeline for tracking progress and spotting areas for improvement. **Stronger Customer Relationships:** Users often mention that Oracle helps them provide a personalized experience. | ### Cons According to User Reviews | Salesforce Sales Cloud | Oracle CX Sales | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Learning Curve:** While the interface is user-friendly, users need proper training to use Salesforce efficiently, especially for more advanced features. **Pricing:** Several users, particularly from smaller organizations, point out that the overall price can be a concern for businesses with limited budgets. **Resource Intensive:** While Salesforce can do almost anything, it often requires a dedicated team and skilled resources to manage it effectively. | **Learning Curve:** It has a steep learning curve and a less intuitive interface, which can make onboarding difficult for new users. **Cost:** The platform can be expensive to implement and maintain, especially for small businesses. **Complexity:** Oracle can be complex to use, which might require significant training for your sales team. | ## My Verdict ### When to Choose Salesforce Salesforce Sales Cloud is a strong fit if your team values flexibility and needs a CRM that can grow with your sales strategy. It’s especially useful for fast-moving businesses that don’t want to feel boxed in by rigid systems. You can adapt workflows, reports and dashboards to match how your team operates, which makes onboarding smoother and scaling easier. It’s also a solid choice if you want more control over reporting, performance tracking, and how you manage the sales process. And if visibility and collaboration are high on your list, Salesforce delivers. Whether you’re monitoring pipeline progress or keeping reps aligned, it gives you the tools to stay connected and responsive as your business evolves. ### When to Choose Oracle Oracle CX Sales is a great choice if you need a secure, structured CRM that fits seamlessly into an enterprise environment. It’s built for teams that prioritize consistency in how they manage deals and data, especially when compliance, access control and auditability are must-haves. Most security and identity tools come built-in, so you won’t need to layer on extra software to stay protected. It’s also a natural fit if your business already runs on Oracle. The platform integrates smoothly with the broader Oracle ecosystem, helping you keep data flowing across departments with minimal friction. And if you need your sales process to stay tightly aligned with IT or company-wide systems, Oracle gives you the structure and control to make that happen. [Compare Salesforce CRM and Oracle CX Against Your Needs](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ## How We Rated and Reviewed Salesforce Sales Cloud and Oracle CX Sales The process involved two parts: 1. The analyst scores, which determine which product offers the most feature support for specific areas 2. My personal research into each product to supplement our analyst data **How the Analyst Score Works** Our team of analysts conducted in-depth research of the CRM market using primary and secondary sources. This included SelectHub Analyst Briefings, direct communication with vendors, and reviewing materials such as user reviews, product brochures, specification sheets, case studies, user manuals and technical documentation. Our platform’s Scoring Engine processed all the research to compute the analyst score. The score is based on how comprehensive each product’s feature-set is and how much is available out of the box vs. through extra modules, integrations and other means. For this comparison, we scored the following feature groups, along with integrations and security: * Account and Contact Management * Communication Channels * Dashboards and Reports * Document Management * Lead Management * Mobile Capabilities * Opportunity Management * Partner Relationship Management * Product Management * Quote, Order and Contract Management * Sales Performance Management * Team Collaboration We used the following scale to rate each feature and technical capability: | Level of Support | Score | Description | | ----------------------------------- | ----- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Fully Supported Out of the Box | 100 | This feature is comprehensively supported out of the box with industry-leading capabilities and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Moderately Supported Out of the Box | 85 | This feature is moderately supported out of the box and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Supported with Workarounds | 70 | This feature is not directly available in the software but can be accomplished using other built-in features or any other workarounds, without any additional cost. | | Supported with Additional Modules | 60 | This feature is available through additional modules or products from the vendor at an additional cost. | | Supported with Partner Integrations | 50 | This feature is available through additional integrations, plugins, or marketplace applications from a third-party vendor at an additional cost. | | Supported with Custom Development | 25 | This feature is not built in, and cannot be added by purchasing additional modules or integrations, but can be custom developed using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. | | Not Supported | 0 | This feature is not supported. | **My Research** I tested Salesforce Sales Cloud hands-on, spending over 10 hours exploring the platform through its free trial to see how it performs in everyday use. Oracle doesn’t offer a free trial, so I leaned on our analyst data, user reviews and official product documentation. To fill in any gaps, I also watched demos and tutorials to better understand how key features work in context. Here’s what I focused on testing in Salesforce: * **Navigation:** I explored the interface to see how intuitive it is — looking for clean menus, clear labeling, and ease of accessing key features without training. * **Contact Management:** I created and managed accounts and contacts to test how easily I could add, edit, organize and track customer info. * **Dashboards & Reporting:** I customized dashboards and tested report templates to evaluate chart options, export features and how well each platform highlights key metrics. * **Pipeline Management:** I built a full sales pipeline — created leads, converted them to deals, added products and moved the leads through stages to assess flexibility and tracking. * **Integrations:** I connected each CRM with common work tools and explored available integrations — checking for native support and API flexibility. * **Email Marketing:** I built and sent emails, tested templates, and evaluated tracking, automation, and personalization capabilities. * **AI Features:** I explored AI tools included in the free trial, such as email writing, data entry automation and insight generation. * **Workflow Customization:** I created workflows to test how well each system adapts to different business processes and how much time automation can save. Jump back to the [product comparison](#productcomparison). Or learn more about our [research methodology](https://www.selecthub.com/research-methodology/) and [editorial standards](https://www.selecthub.com/editorial-guidelines/). [Compare Salesforce CRM and Oracle CX Against Your Needs](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ## Get a Personalized Report Our full [comparison report](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) breaks down how Salesforce and Oracle perform across 149 CRM features. You can tailor it to your industry, company size and must-have requirements to get a clear view of which CRM is the right fit for your organization’s needs. Which product stands out to you in our Oracle vs. Salesforce comparison? Let us know in the comments! ### Trending Topics #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [CRM Requirements Checklist for Smarter Selection + Free Template](https://www.selecthub.com/customer-relationship-management/crm-requirements-checklist-and-downloadable-template/) [Too often, buyers reach for a CRM requirements checklist — features, integrations, platform security, pricing… ](https://www.selecthub.com/customer-relationship-management/crm-requirements-checklist-and-downloadable-template/) [ ![Pooja Verma](https://secure.gravatar.com/avatar/4f22202f68158fa4b012b18a196e08ea151f6f9427b194cce3330634ff0dd1b2?s=96&d=mm&r=g) Pooja Verma ](https://www.selecthub.com/author/pooja-verma/) May 15, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [12 CRM Trends for 2026: Exploring What the Experts and Data Say](https://www.selecthub.com/customer-relationship-management/crm-trends/) [ What CRM trends should your company be aware of so you can be at… ](https://www.selecthub.com/customer-relationship-management/crm-trends/) [ ![Manogna Chandrika Matta](https://www.selecthub.com/wp-content/uploads/2022/11/Manogna-Headshot-96x96.png) Manogna Chandrika Matta ](https://www.selecthub.com/author/manogna-chandrika-matta/) Mar 17, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [Salesforce vs. SAP 2026 Comparison: Which Should You Choose?](https://www.selecthub.com/customer-relationship-management/salesforce-and-sap/) [In this SAP vs. Salesforce breakdown, I’ll highlight what really matters — from key features… ](https://www.selecthub.com/customer-relationship-management/salesforce-and-sap/) [ ![Pooja Verma](https://secure.gravatar.com/avatar/4f22202f68158fa4b012b18a196e08ea151f6f9427b194cce3330634ff0dd1b2?s=96&d=mm&r=g) Pooja Verma ](https://www.selecthub.com/author/pooja-verma/) Mar 17, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [Top 10 Salesforce Competitors in 2026: Best Alternatives for SMBs, Mid-Market Orgs & Enterprises](https://www.selecthub.com/customer-relationship-management/salesforce-alternatives/) [ Salesforce might be the giant in the CRM room, but after reviewing dozens of… ](https://www.selecthub.com/customer-relationship-management/salesforce-alternatives/) [ ![Pooja Verma](https://secure.gravatar.com/avatar/4f22202f68158fa4b012b18a196e08ea151f6f9427b194cce3330634ff0dd1b2?s=96&d=mm&r=g) Pooja Verma ](https://www.selecthub.com/author/pooja-verma/) Mar 17, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [What Are The Top CRM Features? Everyday Users Share Their Favorites](https://www.selecthub.com/customer-relationship-management/crm-features-functionality-list/) [With countless CRM features to think about, how can you know which ones make a… ](https://www.selecthub.com/customer-relationship-management/crm-features-functionality-list/) [ ![Anjali Krishna](https://www.selecthub.com/wp-content/uploads/2024/06/cropped-Anjali-K-Headshot-96x96.jpg) Anjali Krishna ](https://www.selecthub.com/author/anjali-krishna/) Mar 17, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [What Does the Future of CRM Hold? Expert Predictions for 2025 and Beyond](https://www.selecthub.com/customer-relationship-management/future-of-crm/) [The future has arrived — at least it has in the world of customer relationship… ](https://www.selecthub.com/customer-relationship-management/future-of-crm/) [ ![Manogna Chandrika Matta](https://www.selecthub.com/wp-content/uploads/2022/11/Manogna-Headshot-96x96.png) Manogna Chandrika Matta ](https://www.selecthub.com/author/manogna-chandrika-matta/) Mar 17, 2026 Originally published in February 2019 and last updated in March 2026\. Contributions from Pooja Verma, Joan Akash, Manan Roy, and Zachary Totah. ## About the Contributors The following team members helped research, create, and review this content. [ ](https://www.selecthub.com/author/pooja-verma/) Written by [Pooja Verma](https://www.selecthub.com/author/pooja-verma/) CRM & Marketing Tech Writer Pooja Verma is a Content Editor and Technical Content Writer at SelectHub. She has over 5 years of experience covering software categories like CRM, marketing automation, supply chain management and endpoint security. Pooja earned a literature degree from Miranda House, DU and also holds a Master’s in Journalism from Symbiosis Institute of Media and Communication in India. [See Full Bio](https://www.selecthub.com/author/pooja-verma/) [ ](https://www.selecthub.com/author/joan-akash/) Technical Research by [Joan Akash](https://www.selecthub.com/author/joan-akash/) Senior Analyst Joan Akash, a Senior Research Analyst at SelectHub, holds a Post-Graduate Diploma in Management with a specialization in Marketing. Her expertise as a researcher and reviewer spans diverse software categories, including Project Management, Customer Relationship Management, Live Chat, and Help Desk. Beyond her professional pursuits, Joan is spiritually driven, with a passion for teaching children and a penchant for reading biblical blogs and crafting poetry. [See Full Bio](https://www.selecthub.com/author/joan-akash/) [ ](https://www.selecthub.com/author/manan-roy/) Technical Research by [Manan Roy](https://www.selecthub.com/author/manan-roy/) Principal Analyst Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology. [See Full Bio](https://www.selecthub.com/author/manan-roy/) [ ](https://www.selecthub.com/author/zachary-totah/) Edited by [Zachary Totah](https://www.selecthub.com/author/zachary-totah/) Content Manager & Editor As SelectHub's Content Manager, Zac is in charge of content across diverse categories including CRM, ERP, HR, medical and project management. He has over 6 years of experience writing and editing for B2B tech and holds a B.A. in communications. His work is driven by his goal of making it less overwhelming for people to find software for their business. [See Full Bio](https://www.selecthub.com/author/zachary-totah/) Manogna Chandrika MattaWhat Does the Future of CRM Hold? Expert Predictions for 2025 and Beyond * ‹ * › ### Conversation (6) ![Avatar](https://secure.gravatar.com/avatar/281d3616cf761f3582c0d76c23517846?s=32&d=mm&r=g) Write a response [Cancel reply](https://www.selecthub.com/customer-relationship-management/salesforce-and-oracle-sales-cloud/#respond) Your message Your name \* Your email \* Website Save my name, email, and website in this browser for the next time I comment. Δ * ![Avatar photo](https://secure.gravatar.com/avatar/bf2c1b5a8a9f09018984f7cb8dcb3203e9e7bdedf7ce8877c5bbca8cf5e55a3d?s=96&d=mm&r=g) #### **Sam Daniel** \- December 21, 2020 I don’t think the people who wrote this article have really seen the applications. Using Oracle Service Cloud screenshots (that too old screens probably 3 to 4 years back) to talk about Oracle Sales Cloud contact management features? Come on **[Reply](#comment-56922)** [![Zachary Totah](https://www.selecthub.com/wp-content/uploads/2020/07/Zac-48x48.jpg)](https://www.selecthub.com/author/zachary-totah/) #### **Zachary Totah** \- January 6, 2021 Hi Sam, thanks for the feedback. We’ve updated the screenshot. **[Reply](#comment-58243)** * ![Avatar photo](https://secure.gravatar.com/avatar/21b9854c6a21fd5caec80ff88750051e1524c798b9934b093097f9f7e36b6c68?s=96&d=mm&r=g) #### **Lukas** \- November 26, 2019 Pardot is really better than Eloqua ? I must be dreaming 😀 **[Reply](#comment-25050)** [![Zachary Totah](https://www.selecthub.com/wp-content/uploads/2020/07/Zac-48x48.jpg)](https://www.selecthub.com/author/zachary-totah/) #### **Zachary Totah** \- February 3, 2020 Hi Lukas, thanks for reading and commenting. To address your comment, both products can be capable depending on a company’s requirements. However, generally speaking, Pardot has the edge over Eloqua based on our research. Pardot offers a native connector for Google AdWords, and Einstein offers AI-based lead scoring, behavior scoring and campaign insights. Pardot’s implementation cycles are quicker, easier and less expensive as well. And if a company already uses Salesforce, then using Pardot will be much more efficient and cost effective. If Eloqua is used with Salesforce, the cost of API calls between the systems can be an extra overhead. Eloqua does offer some advanced capabilities, but it’s less user-friendly for an average marketing user (Pardot doesn’t require as much coding). **[Reply](#comment-29895)** * ![Avatar photo](https://secure.gravatar.com/avatar/4d60b2b72a7e7027596b5cf123729b7a22253a2be0bbada1f37e54227cffad5c?s=96&d=mm&r=g) #### **Jim Semon** \- July 15, 2019 This article is very misleading in that in one section it uses a Service Cloud screen shot to describe Oracle Marketing features. To be accurate, you will need to update this with Marketing screen shot (from Eloqua). This is a market leading product offering that is rated higher than SFDC marketing in Gartner magic quadrant for multi-channel marketing hubs. In 2019, SFDC is only starting to pull forward with acquisition of Pardot. Also, competitive information IS definable in Oracle Engagement cloud. Please refer to link: . I am from Pega so hopefully offering less-biased comments. **[Reply](#comment-21675)** [![Zachary Totah](https://www.selecthub.com/wp-content/uploads/2020/07/Zac-48x48.jpg)](https://www.selecthub.com/author/zachary-totah/) #### **Zachary Totah** \- September 17, 2019 Hi Jim, We appreciate the feedback. We’ve updated both the image and the article content to ensure accuracy. **[Reply](#comment-23293)** **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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