[Home](https://www.selecthub.com/) \> [Customer Experience](https://www.selecthub.com/category/customer-experience/) \> [Customer Experience Software](https://www.selecthub.com/c/customer-experience-software/) \> [Nextiva](https://www.selecthub.com/p/customer-experience-software/nextiva/) \> Nextiva Alternatives # Top Nextiva Alternatives & Competitors For 2026 Last Updated: May 15th, 2026 Looking for alternatives to [Nextiva](https://www.selecthub.com/p/customer-experience-software/nextiva/)? Many users crave user-friendly and feature-rich solutions for tasks like Customer and Contacts Management, Dashboards and Reporting, and Feedback Channels. Leveraging crowdsourced data from over 1,000 real [Customer Experience Software](https://www.selecthub.com/c/customer-experience-software/) selection projects based on 400+ capabilities, we present a comparison of Nextiva to leading industry alternatives like CXone, Genesys, GetFeedback, and Oracle CX. Remove Add to Compare Select Product Alchemer Alida AskNicely Birdeye CallVU CommBox CXone Engagely Engati Forsta Gainsight CS Genesys GetFeedback Helpshift Humach InMoment Intouch Insight Jebbit Local Measure Medallia Movate Nextiva Oracle CX Qualfon Qualtrics XM SoGoSurvey Sprinklr Stratifyd SurveySparrow Survicate Talisma Tenfold Track.co Uxpressia Verint Wyng Zoho CRM Plus [![Nextiva Software Tool](https://cdn.selecthub.com/products/2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5/resources/normal/logo.png?1693316931)](https://www.selecthub.com/p/customer-experience-software/nextiva/) Remove Add to Compare Select Product Alchemer Alida AskNicely Birdeye CallVU CommBox CXone Engagely Engati Forsta Gainsight CS Genesys GetFeedback Helpshift Humach InMoment Intouch Insight Jebbit Local Measure Medallia Movate Nextiva Oracle CX Qualfon Qualtrics XM SoGoSurvey Sprinklr Stratifyd SurveySparrow Survicate Talisma Tenfold Track.co Uxpressia Verint Wyng Zoho CRM Plus [![CXone Software Tool](https://cdn.selecthub.com/products/3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3/resources/normal/logo.png?1693317030)](https://www.selecthub.com/p/customer-experience-software/cxone/) Remove Add to Compare Select Product Alchemer Alida AskNicely Birdeye CallVU CommBox CXone Engagely Engati Forsta Gainsight CS Genesys GetFeedback Helpshift Humach InMoment Intouch Insight Jebbit Local Measure Medallia Movate Nextiva Oracle CX Qualfon Qualtrics XM SoGoSurvey Sprinklr Stratifyd SurveySparrow Survicate Talisma Tenfold Track.co Uxpressia Verint Wyng Zoho CRM Plus [![Genesys Software Tool](https://cdn.selecthub.com/products/a4b4a777d704346280fc18fc9ca1d6b1-6883c373eef1d18f6323f2bd873dd72e/resources/normal/logo.png?1735630523)](https://www.selecthub.com/p/customer-experience-software/genesys/) Remove Add to Compare Select Product Alchemer Alida AskNicely Birdeye CallVU CommBox CXone Engagely Engati Forsta Gainsight CS Genesys GetFeedback Helpshift Humach InMoment Intouch Insight Jebbit Local Measure Medallia Movate Nextiva Oracle CX Qualfon Qualtrics XM SoGoSurvey Sprinklr Stratifyd SurveySparrow Survicate Talisma Tenfold Track.co Uxpressia Verint Wyng Zoho CRM Plus [![GetFeedback Software Tool](https://cdn.selecthub.com/products/aa495e18c7e3a21a4e48923b92048a61-3c7558b94d811a72659aa43a7afcca9c/resources/normal/logo.png?1693319174)](https://www.selecthub.com/p/customer-experience-software/getfeedback/) Remove Add to Compare Select Product Alchemer Alida AskNicely Birdeye CallVU CommBox CXone Engagely Engati Forsta Gainsight CS Genesys GetFeedback Helpshift Humach InMoment Intouch Insight Jebbit Local Measure Medallia Movate Nextiva Oracle CX Qualfon Qualtrics XM SoGoSurvey Sprinklr Stratifyd SurveySparrow Survicate Talisma Tenfold Track.co Uxpressia Verint Wyng Zoho CRM Plus [![Oracle CX Software Tool](https://cdn.selecthub.com/products/ac358cbed52f811a87ccf33be3e5b5bb-88729695d6c1611794be681d9cc25033/resources/normal/logo.png?1735636740)](https://www.selecthub.com/p/customer-experience-software/oracle-cx/) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Experience+Software&product%5Fname=Nextiva&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5%2Fresources%2Fnormal%2Flogo.png%3F1693316931) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Experience+Software&product%5Fname=CXone&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3%2Fresources%2Fnormal%2Flogo.png%3F1693317030) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Experience+Software&product%5Fname=Genesys&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa4b4a777d704346280fc18fc9ca1d6b1-6883c373eef1d18f6323f2bd873dd72e%2Fresources%2Fnormal%2Flogo.png%3F1735630523) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Experience+Software&product%5Fname=GetFeedback&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faa495e18c7e3a21a4e48923b92048a61-3c7558b94d811a72659aa43a7afcca9c%2Fresources%2Fnormal%2Flogo.png%3F1693319174) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Experience+Software&product%5Fname=Oracle%2BCX&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fac358cbed52f811a87ccf33be3e5b5bb-88729695d6c1611794be681d9cc25033%2Fresources%2Fnormal%2Flogo.png%3F1735636740) ### Product Insights Overall Rating Comparison [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (794 Reviews) ](#user-sentiment-section) [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (2776 Reviews) ](#user-sentiment-section) [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (861 Reviews) ](#user-sentiment-section) [ Analyst Rating 65 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (112 Reviews) ](#user-sentiment-section) [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) (1805 Reviews) ](#user-sentiment-section) Price Starts From $20/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Nextiva&category=Customer Experience Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5/resources/normal/logo.png?1693316931) $100/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=CXone&category=Customer Experience Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3/resources/normal/logo.png?1693317030) $900/User, Annually Free Trial is unavailable → $50 Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=GetFeedback&category=Customer Experience Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/aa495e18c7e3a21a4e48923b92048a61-3c7558b94d811a72659aa43a7afcca9c/resources/normal/logo.png?1693319174) $29.95/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Oracle CX&category=Customer Experience Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/ac358cbed52f811a87ccf33be3e5b5bb-88729695d6c1611794be681d9cc25033/resources/normal/logo.png?1735636740) Product Ranking ## #2 among all Customer Experience Software ## #10 among all Customer Experience Software ## #4 among all Customer Experience Software ## #22 among all Customer Experience Software ## #24 among all Customer Experience Software [Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=alt%5Farticle&name=customer-experience-software%5F%5Fnextiva&category%5Fslug=customer-experience-software&product%5Fslug=nextiva&product%5Fname=Oracle+CX&category=Customer+Experience+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcustomer-experience-software%2Fnextiva%2Falternatives%2F) Pros * **Customer Support:** Extremely helpful, friendly and knowledgeable customer representatives, according to 91% of users. * **Cost:** According to 90% of users who reviewed this pro, the software is affordable considering the services it offers. * **Usability:** 100% of users who mentioned the functionality said it’s easy to use. * **Seamless Omnichannel Experience:** CXone unifies customer interactions across multiple channels, providing a consistent and personalized experience. * **Robust Analytics and Reporting:** CXone offers comprehensive analytics and reporting capabilities, enabling businesses to track key metrics and identify areas for improvement. * **AI-Powered Automation:** CXone leverages AI to automate repetitive tasks, freeing up agents to focus on more complex customer interactions. * **Easy-to-Use Interface:** CXone's intuitive interface makes it easy for agents to navigate and manage customer interactions efficiently. * **Omnichannel Integration:** User reviews highlight the software's strength in unifying communication channels like voice, email, chat, SMS, and social media, enabling businesses to interact seamlessly with customers across their preferred platforms. * **AI-Powered Insights:** Users value the platform's AI capabilities, such as predictive engagement and intelligent routing, which use real-time data analysis to anticipate customer needs and optimize interactions for personalized experiences. * **Scalability and Adaptability:** User reviews praise the platform's ability to scale resources up or down based on business needs, making it suitable for both growing businesses and large enterprises experiencing fluctuating demand. * **Real-Time Analytics:** The platform's real-time analytics and reporting features provide businesses with immediate insights into key performance indicators, enabling data-driven decision-making and process improvement. * **Ease of Use:** Users praise GetFeedback's intuitive design and user-friendly interface, making it easy to create and send surveys without needing extensive training or technical expertise. * **Customization Options:** GetFeedback offers a wide array of customization features, allowing users to tailor surveys to match their brand and specific needs. Users appreciate the flexibility to design surveys that align with their brand aesthetics and data collection goals. * **Reporting and Analytics:** GetFeedback's robust reporting and analytics features provide users with valuable insights from their survey data. Users highlight the platform's ability to generate visually appealing and easy-to-understand reports that help them make data-driven decisions. * **Connected Experiences:** User reviews praise Oracle CX for its ability to connect customer experiences across multiple channels, such as online, offline, and mobile, ensuring a seamless and consistent experience regardless of how customers interact with the business. * **Data-Rich Insights:** User reviews highlight Oracle CX's robust data management capabilities, providing businesses with a comprehensive view of their customers and enabling them to create detailed customer profiles, leading to more personalized and effective interactions. * **Scalability and Integration:** Users appreciate that Oracle CX is scalable to accommodate business growth and can integrate with other critical business systems like SCM and ERP, streamlining operations and providing a holistic view of customer data. * **Adaptive Intelligence:** User reviews commend Oracle CX for its use of artificial intelligence and machine learning, which help businesses gain actionable insights from customer data, enabling them to optimize marketing campaigns, predict customer behavior, and enhance decision-making. Cons * **Mobile App:** Encounters technical glitches, according to 100% of users who reviewed the mobile app in particular. * **Wait Times:** According to 67% of users who reviewed this aspect, hold times are longer than usual. * **Internet Dependability:** 100% of users who mentioned this said the software heavily relies on high-speed internet connection. * **Limited Customization:** Users have reported that CXone's customization options are somewhat limited, making it difficult to tailor the platform to their specific business needs. * **Steep Learning Curve:** Some users have found CXone's interface to be complex and challenging to navigate, requiring a significant investment of time and effort to become proficient. * **Integration Challenges:** Users have encountered difficulties integrating CXone with their existing systems, leading to data silos and inefficiencies. * **Pricing Concerns:** CXone's pricing structure has been criticized for being complex and lacking transparency, making it difficult for users to accurately estimate their costs. * **Customization Depth:** While user reviews acknowledge the platform's customization features, they point out that more detailed options are needed to fully tailor the software to specific business needs. * **Seamless Integration:** User reviews highlight that integrating Genesys Cloud CX with existing systems can be challenging, requiring additional effort to ensure smooth data flow and compatibility. * **Difficult to Use:** Some users find it challenging to navigate and utilize GetFeedback's features effectively. They desire a more user-friendly interface. * **Limited Customization:** Users express constraints in tailoring the platform to their specific branding and design preferences. They seek greater flexibility in customizing surveys and feedback forms. * **Reporting Limitations:** Users desire more comprehensive and insightful reporting capabilities. They want enhanced data visualization, filtering, and analysis tools to gain deeper insights from feedback. * **Implementation Complexity:** User reviews often mention that Oracle CX can be complex to implement, demanding significant time and resources to effectively utilize all its features. * **Resource Intensive:** The software's complexity often translates to a need for substantial investment in training and potentially specialized IT support to manage the system effectively. ### Our Review Nextiva is a cloud-based platform that helps businesses communicate better with their clients. It offers SMS, chat, voice, video and surveys. The platform allows companies to provide improved customer service experiences. Users unanimously appreciate its usability. The customer support team is forthcoming and helpful according to most. Internet dependability is a major drawback witnessed by users. A huge chunk of users also complain about wait times. In short, organizations of any size looking for software that provides excellent phone services and affordable prices can give this a try. Show more CXone is a popular customer experience software that has received positive user reviews over the past year. Users appreciate its ease of use, comprehensive features, and ability to integrate with other business systems. CXone's strengths include its intuitive interface, which makes it easy for users to navigate and find the information they need. It also offers a wide range of features, including customer relationship management (CRM), marketing automation, and analytics, which allows businesses to manage all aspects of their customer interactions in one place. Additionally, CXone's open API allows it to be easily integrated with other business systems, such as ERP and CRM systems, which can help businesses streamline their operations. While CXone is a strong product, it does have some weaknesses. Some users have reported that it can be expensive, especially for small businesses. Additionally, CXone's reporting capabilities are not as robust as some other products on the market. However, CXone's strengths outweigh its weaknesses, and it is a good choice for businesses that are looking for a comprehensive customer experience solution. CXone is most suited for businesses that are looking for a comprehensive customer experience solution that is easy to use, feature-rich, and can be integrated with other business systems. CXone is a good choice for businesses of all sizes, but it is particularly well-suited for small businesses that do not have the resources to invest in a more expensive solution. Show more Is Genesys truly the genesis of exceptional customer experiences? User reviews from the past year reveal a somewhat nuanced perspective. While Genesys is widely acknowledged for its robust omnichannel capabilities, seamlessly integrating various communication channels like a conductor leading a symphony, its cost structure often draws criticism, resembling an intricate labyrinth that can be difficult to navigate. Users consistently praise Genesys for its comprehensive features, particularly its advanced AI-powered tools for workforce management and predictive engagement. These features empower businesses to orchestrate customer interactions with a level of sophistication akin to a chess grandmaster planning their moves. However, the platform's complexity, while a testament to its power, can also be a double-edged sword, demanding significant investment in training and technical expertise, much like embarking on a challenging expedition. Genesys is best suited for large enterprises with deep pockets and complex needs, those who can fully utilize its extensive capabilities and absorb its premium cost. Smaller businesses, on the other hand, might find more value in alternatives like Five9 or Talkdesk, which offer a more streamlined feature set at a more palatable price point. Ultimately, choosing the right customer experience platform is like selecting the right tool for a job – it's about finding the perfect balance between functionality, usability, and cost-effectiveness. Show more Want to get the real feedback on GetFeedback? User reviews from the past year paint a mixed picture. While many appreciate its user-friendliness and robust reporting features, some have voiced concerns about its customer support and pricing, particularly when integrated with Salesforce. One user even described the cost as "massive." GetFeedback shines in its ease of use. Users highlight the intuitive design and drag-and-drop functionality, making survey creation a breeze even for non-technical folks. The platform's integration with Salesforce is another major plus, allowing businesses to seamlessly connect customer feedback with their CRM data. However, this integration comes at a steep price, which has led some users to explore more affordable alternatives like Usabilla. Another drawback is the limited customization options for survey designs. Users are mostly restricted to predefined templates, which may not satisfy those seeking a more bespoke look and feel. Overall, GetFeedback seems best suited for businesses deeply embedded in the Salesforce ecosystem who prioritize ease of use and insightful reporting over design flexibility and budget. However, companies on a tighter budget or those seeking highly customizable surveys might find better value elsewhere. Show more Is Oracle CX the "oracle" of customer experience platforms, or does it fall short of divine intervention? While Oracle CX boasts a robust suite of applications designed to elevate customer engagement, user experiences are a mixed bag. A key strength is its powerful data integration, allowing businesses to create detailed customer profiles and personalize interactions. For instance, a retailer could use Oracle CX to analyze a customer's past purchases and recommend products they might like, fostering brand loyalty. The platform's scalability is another plus, ensuring businesses can grow without compromising performance. However, users often cite the system's complexity as a major drawback, requiring substantial training and setup. Some even compare its user interface to ancient scrolls, difficult to decipher and navigate. Cost is another sticking point, potentially pricing out smaller businesses. While Oracle CX offers a wealth of features, its "jack of all trades, master of none" approach might not be the best fit for everyone. Think of it as a Swiss Army knife - impressive in its versatility, but sometimes you just need a good, old-fashioned chef's knife. Overall, Oracle CX is best suited for large enterprises with complex needs and deep pockets. These businesses will benefit most from its comprehensive features, scalability, and data integration capabilities, outweighing the challenges of complexity and cost. Show more ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Nextiva does not yet have an analyst rating. By comparison to Nextiva alternatives, CXone does not yet have an analyst rating, Genesys does not yet have an analyst rating, GetFeedback has an analyst rating of 65, and Oracle CX does not yet have an analyst rating. we're gathering data we're gathering data we're gathering data 65 we're gathering data Features Comparison **AI-Based Capabilities** Anticipate customer needs and automate helpful responses instantly, ensuring every interaction feels personal and resolves issues right away. we're gathering data we're gathering data we're gathering data 21 we're gathering data **Customer and Contacts Management** Keep a single, unified record for every customer interaction, so you always know who they are, what they need, and what their history is. we're gathering data we're gathering data we're gathering data 89 we're gathering data **Dashboards and Reporting** Monitor every key metric and trend in real-time on one customized screen, giving you clear insights to quickly improve service and increase loyalty. we're gathering data we're gathering data we're gathering data 86 we're gathering data [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Customer Experience Software) Strengths The best features of Nextiva, CXone, Genesys, GetFeedback and Oracle CX as judged by user reviews and analyst validation. we're gathering data we're gathering data we're gathering data Customer and Contacts Management Dashboards and Reporting we're gathering data ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Customer Experience Software) How all solutions compare against the top 7 functional requirements as defined by SelectHub project data. Nextiva CXone Genesys GetFeedback Oracle CX \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Customer Experience Software) AI-Based Capabilities Customer And ContactsManagement Dashboards AndReporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 21 89 86 73 13 75 68 0 25 50 75 100 Implementation Level of Effort Estimation **Supported:** Fully / moderately supported out-of-the-box allowing for quick and easy deployment. **Not Supported:** Requires workarounds, add-ons, partner integrations or custom development with or without additional costs. [Read more](#) **AI-Based Capabilities** Anticipate customer needs and automate helpful responses instantly, ensuring every interaction feels personal and resolves issues right away. unsupported unsupported unsupported 20% 80% unsupported **Customer and Contacts Management** Keep a single, unified record for every customer interaction, so you always know who they are, what they need, and what their history is. unsupported unsupported unsupported 73% 27% unsupported **Dashboards and Reporting** Monitor every key metric and trend in real-time on one customized screen, giving you clear insights to quickly improve service and increase loyalty. unsupported unsupported unsupported 86% 14% unsupported **Feedback Channels** Collect customer feedback immediately after every interaction through various easy methods, capturing honest opinions when they matter most. unsupported unsupported unsupported 67% 33% unsupported **Mobile Capabilities** Manage service requests, view customer profiles, and respond to issues from your phone or tablet, so you can deliver excellent support even when away from your desk. unsupported unsupported unsupported 13% 87% unsupported **Platform Capabilities** Scale the system to handle increasing demand and integrate smoothly with your other essential business tools, giving you a reliable and flexible service platform. unsupported unsupported unsupported 71% 29% unsupported **Survey Management** Design, deploy, and analyze professional customer surveys with ease, helping you ask the right questions and quickly understand what your customers are really thinking. unsupported unsupported unsupported 61% 39% unsupported ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Customer Experience Software) Implementation Level of Effort Estimation **Supported:** Fully / moderately supported out-of-the-box allowing for quick and easy deployment. **Not Supported:** Requires workarounds, add-ons, partner integrations or custom development with or without additional costs. [Read more](#) **Integrations and Extensibility** Connect your existing tools to centralize customer data, ensuring everyone has the same complete picture of your customers without tedious manual transfers. unsupported unsupported unsupported 70% 30% unsupported **Analyst Message:** In effort to simplify your complex software decisions, this information is based on all industries and company sizes. We advise you to drill further into our data to discover how this information looks for your unique needs. [CUSTOMIZE THIS DATA ](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Customer Experience Software) ### User Sentiment Summary Nextiva has a user sentiment rating of 89 based on 794 reviews. CXone has a user sentiment rating of 84 based on 2776 reviews. Genesys has a user sentiment rating of 84 based on 861 reviews. GetFeedback has a user sentiment rating of 86 based on 112 reviews. Oracle CX has a user sentiment rating of 78 based on 1805 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 794 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 2776 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 861 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 112 reviews ![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) 1805 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 89% of users recommend this product Nextiva has a 'great' User Satisfaction Rating of 89% when considering 794 user reviews from 4 recognized software review sites. 84% of users recommend this product CXone has a 'great' User Satisfaction Rating of 84% when considering 2776 user reviews from 5 recognized software review sites. 84% of users recommend this product Genesys has a 'great' User Satisfaction Rating of 84% when considering 861 user reviews from 5 recognized software review sites. 86% of users recommend this product GetFeedback has a 'great' User Satisfaction Rating of 86% when considering 112 user reviews from 3 recognized software review sites. 78% of users recommend this product Oracle CX has a 'good' User Satisfaction Rating of 78% when considering 1805 user reviews from 4 recognized software review sites. User Review Scores **FinancesOnline** **4.9** (17) **4.3** (21) **5.0** (16) n/a n/a **G2.com, Inc** **4.4** (275) **4.3** (1260) **4.3** (460) n/a **3.9** (1623) **GetApp** n/a n/a **4.1** (107) n/a n/a **Capterra Inc** **4.2** (174) **4.2** (509) n/a **4.6** (53) **4.3** (16) **Gartner, Inc** **4.6** (328) **4.3** (197) **4.4** (106) **4.4** (24) **4.0** (4) **TrustRadius** n/a **4.1** (789) **3.8** (172) **3.8** (35) **3.9** (162) ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Small Medium Large Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile ### Top Alternatives in Customer Experience Software [ Alchemer ](https://www.selecthub.com/p/survey-software/alchemer/) [ Alida ](https://www.selecthub.com/p/enterprise-feedback-management-software/alida/) [ AskNicely ](https://www.selecthub.com/p/customer-experience-software/asknicely/) [ Birdeye ](https://www.selecthub.com/p/reputation-management-software/birdeye/) [ Forsta ](https://www.selecthub.com/p/experience-management-software/forsta/) [ Gainsight CS ](https://www.selecthub.com/p/customer-success-software/gainsight-cs/) [ GetFeedback ](https://www.selecthub.com/p/customer-experience-software/getfeedback/) [ InMoment ](https://www.selecthub.com/p/customer-experience-software/inmoment/) [ Medallia ](https://www.selecthub.com/p/experience-management-software/medallia/) [ Qualtrics XM ](https://www.selecthub.com/p/experience-management-software/qualtrics/) ### Related Categories These products can also be found with other leading products in these categories: [ AI Chatbots ](https://www.selecthub.com/c/chatbot-software/) [ Business Phone Systems ](https://www.selecthub.com/c/business-phone-systems/) [ Call Center Software ](https://www.selecthub.com/c/call-center-software/) [ Cloud PBX ](https://www.selecthub.com/c/cloud-pbx-software/) [ Conversational AI Platforms ](https://www.selecthub.com/c/conversational-ai-platforms/) [ Conversational IVR Software ](https://www.selecthub.com/c/conversational-ivr-software/) [ Live Chat Software 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Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/ces-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Customer%20Experience%20Software) **Supported:** Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Not Supported:** Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor at an additional cost. At most, requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Customer Experience", "item": "https://www.selecthub.com/category/customer-experience/" }, { "@type": "ListItem", "position": 3, "name": "Customer Experience Software", "item": "https://www.selecthub.com/c/customer-experience-software/" }, { "@type": "ListItem", "position": 4, "name": "Nextiva", "item": "https://www.selecthub.com/p/customer-experience-software/nextiva/" }, { "@type": "ListItem", "position": 5, "name": "Nextiva Alternatives" } ] } ```