Our analysts spent hundreds of hours researching and comparing customer experience software to find the top performers across a range of business needs. View Scores by: * Best Overall * SelectHub Award Winners * AI-Based Capabilities * Customer and Contacts Management * Dashboards and Reporting * Feedback Channels * Mobile Capabilities * Platform Capabilities * Survey Management * Integrations and Extensibility * Show more.. * Show less.. The table below highlights the strengths and pricing of the top customer experience software overall to help you find your ideal match. Compare up to **5 products** at a time below: Why Trust SelectHub We focus on providing you with accurate and transparent data so you can make clear, confident decisions about which product will best meet your needs. Our analyst scores are based on our evaluation of products across 100+ features. See the full methodology below for what we scored and how we weighted it. We also offer an analyst-led evaluation program that vendors can purchase to receive direct analyst collaboration, a comprehensive product audit, and request for information (RFI) validation. The program doesn't allow vendors to pay for a specific score, though verification informs final placement. Full details on how verification affects rankings are in the methodology. Product Score i Our Overall analyst rating for Customer Experience Software products is based on scores in our selection platform for 87 functional requirements and 10 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). Best For Top Features Start Price Free Trial [Qualtrics XM ](#product-qualtrics) 88 Details Best Overall, Customer and Contacts Management, Survey Management \+ 2 more ![Qualtrics XM Awards](https://www.selecthub.com/site/assets/img/analysts-pick.svg "Analyst’s Pick") Best Overall Best for Customer and Contacts Management Best for Survey Management [Customer and Contacts Management, ](#leaderboard-compare-section) [Dashboards and Reporting, ](#leaderboard-compare-section) [Feedback Channels ](#leaderboard-compare-section) $1,500 Annually [Zoho CRM Plus ](#product-zoho-crm-plus) 87 Details Best for Customer and Contacts Management, Platform Capabilities [Customer and Contacts Management, ](#leaderboard-compare-section) [Platform Capabilities, ](#leaderboard-compare-section) [Integrations and Extensibility ](#leaderboard-compare-section) $14 Per User, Monthly [Alida ](#product-alida) 83 Details Best for Integrations and Extensibility, Survey Management [Dashboards and Reporting, ](#leaderboard-compare-section) [Integrations and Extensibility, ](#leaderboard-compare-section) [Customer and Contacts Management ](#leaderboard-compare-section) Custom Quote i Alida doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Experience Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. [Forsta ](#product-forsta) 81 Details Best for Feedback Channels, Mobile Capabilities [Feedback Channels, ](#leaderboard-compare-section) [Mobile Capabilities, ](#leaderboard-compare-section) [Customer and Contacts Management ](#leaderboard-compare-section) Custom Quote i Forsta doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Experience Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. [Medallia ](#product-medallia) 81 Details Best for Feedback Channels [Dashboards and Reporting, ](#leaderboard-compare-section) [Feedback Channels, ](#leaderboard-compare-section) [Integrations and Extensibility ](#leaderboard-compare-section) $20,000 Annually [Alchemer ](#product-alchemer) 75 Details Best for Survey Management [Dashboards and Reporting, ](#leaderboard-compare-section) [Survey Management, ](#leaderboard-compare-section) [Integrations and Extensibility ](#leaderboard-compare-section) $200 Per User, Monthly [Birdeye ](#product-birdeye) 75 Details −−− [Customer and Contacts Management, ](#leaderboard-compare-section) [Integrations and Extensibility, ](#leaderboard-compare-section) [Dashboards and Reporting ](#leaderboard-compare-section) $300 Monthly [SurveySparrow ](#product-surveysparrow) 74 Details −−− [Dashboards and Reporting, ](#leaderboard-compare-section) [Platform Capabilities, ](#leaderboard-compare-section) [Integrations and Extensibility ](#leaderboard-compare-section) $29 Per User, Monthly [InMoment ](#product-inmoment) 73 Details −−− [Dashboards and Reporting, ](#leaderboard-compare-section) [Feedback Channels, ](#leaderboard-compare-section) [Integrations and Extensibility ](#leaderboard-compare-section) Custom Quote i InMoment doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Experience Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. [SoGoSurvey ](#product-sogosurvey) 71 Details −−− [Dashboards and Reporting, ](#leaderboard-compare-section) [Mobile Capabilities, ](#leaderboard-compare-section) [Survey Management ](#leaderboard-compare-section) $25 Monthly Compare Products Compare [See All Customer Experience Software ](#view-products) #### Methodology: How We Score Products Here's how our rankings work. ##### How we collect the data * **Selecting products to score:** We define the category scope, including what features should be included for this type of software. Our analysts identify all products that fit the defined scope, then narrow down to 15 based on market presence, user ratings, feature comprehensiveness, and category fit. * **Default scoring process:** Our analysts complete a 100+ question RFI for each product using publicly available data from user reviews, product demos, documentation, vendor websites, and case studies. * **Verification program:** Vendors can pay for our analyst-led verification service. Their product team submits responses to our standard category RFI, which our analysts then independently review and validate. **Note:** Vendors can't pay to rank or influence their position on our leaderboards. Our scoring criteria is the same for all products, whether a vendor partners with us or not. ##### What we score For our analysis of customer experience software, we scored 87 features across these groups: * AI-Based Capabilities * Customer and Contacts Management * Dashboards and Reporting * Feedback Channels * Mobile Capabilities * Platform Capabilities * Survey Management We also scored 10 technical capabilities in these groups: * Integrations and Extensibility ##### How we score and weight features Our Analyst Score measures what you get out of the box versus what requires add-ons, integrations, or custom development — because implementation complexity and hidden costs matter to your decision. Here’s how our scoring scale works: | Level of Support | Score | Description | | ----------------------------------- | ----- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Fully Supported Out of the Box | 100 | This feature is comprehensively supported out of the box with industry-leading capabilities and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Moderately Supported Out of the Box | 85 | This feature is moderately supported out of the box and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Supported with Workarounds | 70 | This feature is not directly available in the software but can be accomplished using other built-in features or any other workarounds, without any additional cost. | | Supported with Additional Modules | 60 | This feature is available through additional modules or products from the vendor at an additional cost. | | Supported with Partner Integrations | 50 | This feature is available through additional integrations, plugins, or marketplace applications from a third-party vendor at an additional cost. | | Supported with Custom Development | 25 | This feature is not built in, and cannot be added by purchasing additional modules or integrations, but can be custom developed using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. | | Not Supported | 0 | This feature isn't supported. | Each feature carries a default priority — high, medium, or low — set by our analysts based on market research. Higher-priority features have more influence on the final Analyst Score. You can view all priority assignments for free in our comparison platform. ![Best overall award](https://www.selecthub.com/display/images/best%20overall.svg) [ ](https://www.selecthub.com/p/experience-management-software/qualtrics/) [Qualtrics XM](https://www.selecthub.com/p/experience-management-software/qualtrics/) Analyst Score 88 Compare User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $1,500Annually ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Qualtrics%2BXM&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faeecc5a9c646444f00978ed43e747a96-a0bbca506d6aba183e742bbbd3070601%2Fresources%2Fnormal%2Flogo.png%3F1693318671&price=5) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Qualtrics+XM&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/aeecc5a9c646444f00978ed43e747a96-a0bbca506d6aba183e742bbbd3070601/resources/normal/logo.png?1693318671)) Good For: Medium & large companies Best For: Customer and Contacts Management Survey Management Feature Scores AI-Based Capabilities Customer and ContactsManagement Dashboards andReporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 72100100947586890255075100 expand scores * Pros & Cons * Review * Key Features * Media * Sophisticated survey design with logic options creates richer, more nuanced feedback * Robust reporting and custom dashboards turn survey data into trackable metrics * Text and sentiment analysis surface the emotions behind customer feedback automatically * Broad integrations connect survey data with your CRM and marketing tools * Extensive features create a steep learning curve for new users * Premium pricing can be hard to justify for smaller customer experience budgets * Mobile app offers less functionality than the full web platform [Read Full Review](https://www.selecthub.com/p/experience-management-software/qualtrics/) [Visit Site](https://www.qualtrics.com/) **Bottom line:** Qualtrics XM works best if you're running customer experience programs at a medium to large enterprise and want deep, predictive insight into how customers feel across every touchpoint. It's built for teams ready to invest time in setup, not for those who need something simple on day one. The platform centralizes feedback from surveys, social channels, and review sites so you can track customer sentiment in one place instead of piecing it together. Its predictive intelligence goes a step further than basic reporting, forecasting future customer behavior based on past patterns, which is one of the things that sets it apart from tools like SurveyMonkey or Zendesk. If your customer base spans different industries or segments, the customization options let you tailor surveys and reports to match, then pull in data from other systems for a fuller picture. That flexibility is a real advantage if your experience programs need to flex with the business, though it does mean a longer ramp-up before your team is moving fast. Pricing starts at $1,500 billed annually, which puts it on the premium end of the customer experience category. For organizations with the budget and the patience to climb the learning curve, the payoff is a platform that adapts to complex, evolving customer relationships rather than forcing you into a rigid template. [Read Full Review](https://www.selecthub.com/p/experience-management-software/qualtrics/) [Visit Site](https://www.qualtrics.com/) * **Sentiment and text analytics** – Analyzes comments from social media, chatbots, surveys, and calls to surface the emotion and intent behind customer feedback * **Predictive customer insights** – Uses AI to spot behavior patterns and forecast how customers are likely to act next * **NPS tracking** – Tracks Net Promoter Score over time, segments customers by loyalty, and benchmarks results against competitors * **Feedback-to-ticket automation** – Converts incoming feedback into tickets automatically and routes them for resolution tracking * **Omnichannel feedback collection** – Gathers feedback across email, chat, SMS, and native apps so you can listen wherever customers engage [Read Full Review](https://www.selecthub.com/p/experience-management-software/qualtrics/) [Visit Site](https://www.qualtrics.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/experience-management-software/qualtrics/) [Visit Site](https://www.qualtrics.com/) [ ](https://www.selecthub.com/p/crm-software/zoho-crm-plus/) [Zoho CRM Plus](https://www.selecthub.com/p/crm-software/zoho-crm-plus/) Analyst Score 87 Compare User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $14Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Zoho%2BCRM%2BPlus&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F099fe6b0b444c23836c4a5d07346082b-acd07a921918f036fba2c614552636eb%2Fresources%2Fnormal%2Flogo.png%3F1693319176&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho+CRM+Plus&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/099fe6b0b444c23836c4a5d07346082b-acd07a921918f036fba2c614552636eb/resources/normal/logo.png?1693319176)) Good For: Any company size Best For: Customer and Contacts Management Platform Capabilities Feature Scores AI-Based Capabilities Customer and ContactsManagement Dashboards andReporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 7910086788896820255075100 expand scores * Pros & Cons * Review * Key Features * Media * Omnichannel support pulls in phone, email, chat and social so agents see full context * Built-in surveys make it easy to collect CSAT and NPS feedback right in the platform * Zia's AI insights help reps anticipate customer needs and personalize outreach * Affordable pricing brings a full customer experience suite within reach for smaller teams * The sheer number of features creates a steep learning curve for new users * Setting up custom workflows and reports often needs technical know-how * The mobile app trails the web platform, which can frustrate field and support staff * Customer support can feel slow when you need quick answers [Read Full Review](https://www.selecthub.com/p/crm-software/zoho-crm-plus/) [Visit Site](https://www.zoho.com/crm/crmplus/) **Bottom line:** Zoho CRM Plus works well if you want one platform to manage the entire customer journey, from first contact through support and beyond, without stitching together separate tools. It brings sales, marketing, support and social media into a single view, so your teams aren't switching between systems to understand what a customer needs. That unified view matters most if your support, sales and marketing teams currently work in silos and lose context when a customer moves between them. Zia, the built-in AI assistant, adds a layer most standalone help desks don't have. It surfaces things like the best time to reach a customer and flags deals or tickets worth prioritizing, which gives smaller support and sales teams some of the predictive power larger competitors charge more for. You'll get the most value if you're a small or mid-sized business that wants breadth over depth. If your team needs deep, specialized configuration in any one area, like advanced reporting or a polished mobile experience, you may hit limits that require workarounds or extra setup time. [Read Full Review](https://www.selecthub.com/p/crm-software/zoho-crm-plus/) [Visit Site](https://www.zoho.com/crm/crmplus/) * **Omnichannel communication** – Reach customers across phone, email, live chat, surveys and social media, with offline mobile access for updating records and scanning business cards on the go * **Contextual support management** – Pull customer data from every channel into the ticket view so agents respond with full context instead of starting from scratch * **AI-driven customer insights** – Zia analyzes touchpoints to recommend the best time to contact a customer and flags patterns in support and sales activity * **Built-in surveys** – Build CSAT and NPS surveys from templates and embed them directly in websites or email campaigns to capture feedback * **Real-time activity tracking** – Get notified the moment a customer opens an email, visits your site or reaches out on social, so your team can respond with context from past interactions [Read Full Review](https://www.selecthub.com/p/crm-software/zoho-crm-plus/) [Visit Site](https://www.zoho.com/crm/crmplus/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/crm-software/zoho-crm-plus/) [Visit Site](https://www.zoho.com/crm/crmplus/) [ ](https://www.selecthub.com/p/enterprise-feedback-management-software/alida/) [Alida](https://www.selecthub.com/p/enterprise-feedback-management-software/alida/) Analyst Score 83 Compare User Sentiment: 100% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ Custom Quote i Alida doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Experience Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Alida&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2711ab32f69d23c546d5411382c724a6-53e670a8b0bfb5e2e3ca3b912b8bc5a6%2Fresources%2Fnormal%2Flogo.png%3F1693319175&price=3) Free Trial: No Good For: Medium & large companies Best For: Integrations and Extensibility Survey Management Feature Scores AI-Based Capabilities Customer and ContactsManagement Dashboards andReporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 3189100898482890255075100 expand scores * Pros & Cons * Review * Key Features * Media * Drag-and-drop dashboards let you customize views for different customer experience teams * Integrations with Salesforce, Marketo and other tools centralize customer data in one place * An intuitive interface keeps the platform usable across technical skill levels * Responsive support team helps you resolve issues and get guidance when you need it * A steep learning curve means new users need real time to get comfortable * Deeper customization options require technical expertise or help from Alida's team * Generating custom reports can be cumbersome without relying on pre-built templates [Read Full Review](https://www.selecthub.com/p/enterprise-feedback-management-software/alida/) [Visit Site](https://www.alida.com/) [ ![Saumya Anand](https://www.selecthub.com/wp-content/uploads/2021/11/Saumya-Anand-96x96.jpg) Written By Saumya Anand, Technical Content Writer ](https://www.selecthub.com/author/saumya-anand/) **Bottom line:** Alida is a strong fit if you need to unify customer feedback from multiple channels and turn it into action, but you should be ready to invest time getting your team up to speed. The platform pulls together qualitative and quantitative feedback from surveys, social media and more, then helps you analyze it and trigger follow-up actions automatically. Alida works best for medium to large businesses that want a deep, nuanced view of their customers rather than a quick surface-level pulse check. Its dashboards and analytics tools help you spot recurring themes and sentiment patterns across feedback sources, and the customization options let you shape the platform around your specific customer experience program instead of a one-size-fits-all setup. That depth comes with some friction. The interface has a lot going on, and getting comfortable with it takes longer than simpler customer experience tools. Tailoring dashboards and reports to your exact needs can also mean leaning on Alida's support or professional services team rather than configuring everything yourself. If your business is in retail, hospitality or another industry where customer experience is a key differentiator, the investment tends to pay off. Smaller teams with tighter budgets or simpler feedback needs may find the cost and ramp-up time harder to justify. [Read Full Review](https://www.selecthub.com/p/enterprise-feedback-management-software/alida/) [Visit Site](https://www.alida.com/) * **Automated case actions** – Trigger alerts and create cases automatically based on keywords in surveys or reviews, so negative feedback gets routed to the right person fast * **Sentiment and text analytics** – Crosstab, weighting and sentiment analysis tools help you find patterns in feedback and track NPS scores over time * **Omnichannel touchpoints** – Reach customers across digital journeys with contextual, conditional-logic surveys and in-app or pop-up activities * **Customer profiling and segmentation** – Build detailed profiles with demographic data and past interactions to segment customers at every touchpoint * **Third-party integrations** – Connect with CRMs, ERPs, marketing automation tools and platforms like Salesforce and HubSpot to unify operational and experience data [Read Full Review](https://www.selecthub.com/p/enterprise-feedback-management-software/alida/) [Visit Site](https://www.alida.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/enterprise-feedback-management-software/alida/) [Visit Site](https://www.alida.com/) [ ](https://www.selecthub.com/p/experience-management-software/forsta/) [Forsta](https://www.selecthub.com/p/experience-management-software/forsta/) Analyst Score 81 Compare User Sentiment: 77% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ Custom Quote i Forsta doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Experience Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Forsta&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdc6a6489640ca02b0d42dabeb8e46bb7-419a0c31d338cd1bac3807cc965de26e%2Fresources%2Fnormal%2Flogo.png%3F1714152229&price=4) Free Trial: No Good For: Large companies Best For: Feedback Channels Mobile Capabilities Feature Scores AI-Based Capabilities Customer and ContactsManagement Dashboards andReporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 45958610010088820255075100 expand scores * Pros & Cons * Review * Key Features * Media * Drag-and-drop survey tools make complex feedback programs easy to build * Branching logic and quotas let you tailor surveys to specific respondent groups * Built-in charts and dashboards make it easy to spot trends in feedback data * Shared surveys and change tracking keep CX teams aligned on projects * New users with limited survey experience face a steep learning curve * Support response times frustrate users trying to resolve technical issues quickly * Custom report building takes extra effort due to limited flexibility * Locating specific functions can be difficult since the interface isn't always intuitive [Read Full Review](https://www.selecthub.com/p/experience-management-software/forsta/) [Visit Site](https://www.confirmit.com/) [ ![Saumya Anand](https://www.selecthub.com/wp-content/uploads/2021/11/Saumya-Anand-96x96.jpg) Written By Saumya Anand, Technical Content Writer ](https://www.selecthub.com/author/saumya-anand/) **Bottom line:** Forsta is a strong fit if you're a large organization or research team that needs to run complex, multi-channel customer feedback programs and dig deep into the results. You can collect feedback through web, mobile, phone, paper, and offline channels, which matters if your customers span different demographics or regions. That range gives you more complete data than a tool that only handles online surveys, but it also means there's more to set up and learn before you're running at full speed. If you're managing voice-of-customer, employee experience, or market research programs at scale, Forsta's branching logic, quotas, and text analytics give you room to build sophisticated surveys and pull real signal out of open-ended responses. Smaller teams or anyone new to survey platforms should expect a real ramp-up period, since the interface isn't always intuitive and some functions take time to find. Pricing runs in the $500 to $1,000 range with custom quotes, billed annually, which fits an organization investing in CX as an ongoing program rather than a one-off survey tool. If your team needs simplicity over depth, weigh that learning curve carefully before committing. [Read Full Review](https://www.selecthub.com/p/experience-management-software/forsta/) [Visit Site](https://www.confirmit.com/) * **Multi-channel data collection** – You can gather customer feedback through web, mobile, phone, paper, and offline surveys, including IVR and CATI interviews for phone-based outreach. * **Survey designer** – Build surveys with multiple question types, rich media, and branding, or generate them automatically from a Microsoft Word document. * **Action management** – Customer issues route automatically to the right department or staff member, with custom notifications and permission-based workflows so at-risk customers get addressed quickly. * **Real-time dashboards** – Drag-and-drop dashboards and role-specific reports let your team view structured and unstructured feedback data as it comes in. * **Text analytics** – AI and NLP tools analyze open-ended responses to surface customer intent, sentiment, and emerging product issues. [Read Full Review](https://www.selecthub.com/p/experience-management-software/forsta/) [Visit Site](https://www.confirmit.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/experience-management-software/forsta/) [Visit Site](https://www.confirmit.com/) [ ](https://www.selecthub.com/p/experience-management-software/medallia/) [Medallia](https://www.selecthub.com/p/experience-management-software/medallia/) Analyst Score 81 Compare User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $20,000Annually ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Medallia&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F74071a673307ca7459bcf75fbd024e09-55131febe596606547f67ae3edfbf5c3%2Fresources%2Fnormal%2Flogo.png%3F1693316190&price=5) Free Trial: No Good For: Large companies Best For: Feedback Channels Feature Scores AI-Based Capabilities Customer and ContactsManagement Dashboards andReporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 69711001007582790255075100 expand scores * Pros & Cons * Review * Key Features * Media * Omnichannel feedback capture covers surveys, IVR, social and digital touchpoints in one view * AI-driven text analytics surfaces themes and at-risk customers from open-ended feedback * Reputation management pulls in comments from over 25 review and social sites * Advanced analytics and sentiment tracking give you a clear read on experience trends over time * Steep learning curve makes the platform hard to navigate for new users * Custom report building is rigid, making it tough to pull exact data points * Mobile app offers limited functionality compared to the desktop experience * Connecting Medallia to other business systems can take extra technical support [Read Full Review](https://www.selecthub.com/p/experience-management-software/medallia/) [Visit Site](https://www.medallia.com/) [ ![Saumya Anand](https://www.selecthub.com/wp-content/uploads/2021/11/Saumya-Anand-96x96.jpg) Written By Saumya Anand, Technical Content Writer ](https://www.selecthub.com/author/saumya-anand/) **Bottom line:** Medallia is built for large enterprises that need to track customer experience across every channel and turn that feedback into action. If you're running a smaller operation with simpler feedback needs, the cost and complexity here probably outweigh what you'll use. The platform shines when your customer signals come from a lot of different places. It pulls in surveys, IVR, mobile feedback, messaging and social and review sites, then uses text analytics and AI to spot patterns and flag customers who might churn. That's a real advantage if you're piecing together feedback from scattered tools today. Where it gets harder is rolling it out. New users face a real learning curve, and the interface isn't always intuitive. Pulling custom reports can also be frustrating since the platform doesn't flex easily to match the exact data cuts you want. Connecting it to your CRM or marketing stack works, but expect to lean on technical help to get there. Pricing starts at $20,000 a year, which puts it solidly in enterprise territory. If you have the budget and the complexity to match, Medallia gives you a comprehensive view of customer sentiment. If you don't, you'll likely find the depth here more than you need. [Read Full Review](https://www.selecthub.com/p/experience-management-software/medallia/) [Visit Site](https://www.medallia.com/) * **Omnichannel feedback** – Capture customer signals from surveys, in-app feedback, IVR, messaging and call recordings to build a full picture of the customer journey * **Text analytics** – Pull themes and sentiment automatically from written feedback across surveys, reviews, social posts and agent notes * **Case management** – Route customer issues through role-based workflows with automated escalations and push notifications so problems get resolved faster * **Reputation management** – Track and respond to comments across more than 25 review and social sites, with alerts when new reviews come in * **Segmentation** – Target specific customer groups, predict behavior and flag attrition risk to focus retention efforts where they matter most [Read Full Review](https://www.selecthub.com/p/experience-management-software/medallia/) [Visit Site](https://www.medallia.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/experience-management-software/medallia/) [Visit Site](https://www.medallia.com/) [ ](https://www.selecthub.com/p/survey-software/alchemer/) [Alchemer](https://www.selecthub.com/p/survey-software/alchemer/) Analyst Score 75 Compare User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $200Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Alchemer&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb8dd669b1ae9049e3101e504cfa86911-5efbb6196476e8a6d830806fe68ddcae%2Fresources%2Fnormal%2Flogo.png%3F1749004459&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Alchemer&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/b8dd669b1ae9049e3101e504cfa86911-5efbb6196476e8a6d830806fe68ddcae/resources/normal/logo.png?1749004459)) Good For: Any company size Best For: Survey Management Feature Scores AI-Based Capabilities Customer and ContactsManagement Dashboards andReporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 1968100835079890255075100 expand scores * Pros & Cons * Review * Key Features * Media * Drag-and-drop survey builder makes launching customer feedback campaigns simple * Skip logic, piping and data validation support complex, accurate feedback collection * Built-in reporting turns survey responses into charts and exportable data * CRM and marketing platform integrations keep customer feedback synced with other tools * Customization feels restrictive next to other customer experience survey tools * Extensive features create a steep learning curve for new users * Pricing can be a stretch for smaller customer experience teams [Read Full Review](https://www.selecthub.com/p/survey-software/alchemer/) [Visit Site](https://www.alchemer.com/) [ ![Saumya Anand](https://www.selecthub.com/wp-content/uploads/2021/11/Saumya-Anand-96x96.jpg) Written By Saumya Anand, Technical Content Writer ](https://www.selecthub.com/author/saumya-anand/) **Bottom line:** Alchemer fits you well if you need to capture detailed customer feedback and have the time to learn a feature-rich platform. It's built for teams that want more than basic surveys and are ready to dig into the setup to get there. You get a Voice of the Customer program that tracks sentiment at a granular level, plus tools for risk assessment and employee experience on top of standard survey work. That range makes it a good match for medium to large companies, or dedicated CX teams inside bigger organizations, that need to gather feedback across multiple touchpoints rather than running the occasional one-off survey. Where Alchemer really helps is connecting to what you already run. It links up with Salesforce and Microsoft Dynamics for a fuller customer view, and ties into Slack, Tableau, HubSpot, Mailchimp and Jira so feedback doesn't sit in its own silo. If your feedback program depends on syncing data across your CRM and other systems, that interoperability matters. The tradeoff is complexity. The depth of customization that makes Alchemer powerful also means new users need real ramp-up time, and the cost can give smaller teams pause. If you're after a quick, simple survey tool, this isn't it. But if you have the resources to invest in setup, you get a level of customer insight that simpler platforms don't offer. [Read Full Review](https://www.selecthub.com/p/survey-software/alchemer/) [Visit Site](https://www.alchemer.com/) * **Voice of customer surveys** – Build surveys with multiple question types and skip logic, then deliver them through website popups, email, social media or pre-configured NPS templates * **Feedback management** – Capture customer interactions across the journey and push relationship data into your CRM in real time so teams see a single source of truth * **Customer journey mapping** – Measure engagement across touchpoints and break responses into segments to spot where experience breaks down * **Automated feedback workflows** – Route incoming feedback to the right people and trigger automated emails based on customer behavior, with dashboards that show progress * **Product feedback management** – Run beta tests and panels to collect customer reactions, then convert unstructured comments into data you can act on for product decisions [Read Full Review](https://www.selecthub.com/p/survey-software/alchemer/) [Visit Site](https://www.alchemer.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/survey-software/alchemer/) [Visit Site](https://www.alchemer.com/) [ ](https://www.selecthub.com/p/reputation-management-software/birdeye/) [Birdeye](https://www.selecthub.com/p/reputation-management-software/birdeye/) Analyst Score 75 Compare User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $300Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Birdeye&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2c048d74b3410237704eb7f93a10c9d7-5b9b3d3a6561bd20daae969298fb03e8%2Fresources%2Fnormal%2Flogo.png%3F1693318641&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Birdeye&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/2c048d74b3410237704eb7f93a10c9d7-5b9b3d3a6561bd20daae969298fb03e8/resources/normal/logo.png?1693318641)) Good For: Any company size Feature Scores AI-Based Capabilities Customer and ContactsManagement Dashboards andReporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 319086767579740255075100 expand scores * Pros & Cons * Review * Key Features * Media * An easy-to-understand interface helps teams pick up the platform quickly * Customer service reps are responsive and knowledgeable when you need help * Reports are easy to read and generate for tracking feedback trends * A wide range of features covers reviews, surveys and messaging in one place * Several users say the platform isn't cost-effective for what you get * Reaching support in a timely manner can be difficult when issues come up * Review generation and data syncing have caused technical problems for some users * Managing multiple users adds complexity to an otherwise simple interface [Read Full Review](https://www.selecthub.com/p/reputation-management-software/birdeye/) [Visit Site](https://birdeye.com/) [ ![Ishani Vats](https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png) Written By Ishani Vats, Technical Content Writer ](https://www.selecthub.com/author/ishani-vats/) **Bottom line:** Birdeye works well if you want one platform to manage reviews, surveys and customer conversations without juggling separate tools for each. It pulls feedback from multiple sources into a single view, so you get a fuller picture of customer satisfaction instead of piecing it together yourself. It's built for businesses of any size, but it leans toward local and multi-location businesses that need to manage their reputation across a lot of review sites and channels at once. The universal inbox and location pages stand out if you're juggling feedback across several storefronts or branches. You'll also want to weigh the cost. Pricing starts at $300 per month, and some users feel the platform isn't cost-effective once you factor in extra charges for newer features that aren't bundled into existing plans. That makes it a tougher sell if you're a smaller business watching every dollar. If budget is flexible and you want review management, surveys and customer messaging under one roof, Birdeye delivers on the customer experience side. Just go in expecting some setup work for listings and a learning curve if you're managing access for a larger team. [Read Full Review](https://www.selecthub.com/p/reputation-management-software/birdeye/) [Visit Site](https://birdeye.com/) * **Online reviews** – Generate and manage reviews from a centralized dashboard, with invitations and publishing across sites like Amazon, Facebook, Healthgrades and Zillow * **Unified inbox** – Bring reviews, texts, emails, voicemails and social messages into one inbox so you can respond without switching between tools * **Surveys** – Build feedback and Pulse surveys with advanced display logic, then turn responses into text conversations or alerts for your team * **Webchat** – Add a customizable chat widget that handles real-time conversations, automated responses and appointment requests on your website * **Ticket management** – Turn reviews, texts and social comments into support tickets, then assign and track them by priority and resolution time [Read Full Review](https://www.selecthub.com/p/reputation-management-software/birdeye/) [Visit Site](https://birdeye.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/reputation-management-software/birdeye/) [Visit Site](https://birdeye.com/) [ ](https://www.selecthub.com/p/survey-software/surveysparrow/) [SurveySparrow](https://www.selecthub.com/p/survey-software/surveysparrow/) Analyst Score 74 Compare User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $29Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=SurveySparrow&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F78421a2e0e1168e5cd1b7a8d23773ce6-ffb484b17ca8e9a8d64093469edc517d%2Fresources%2Fnormal%2Flogo.png%3F1749004558&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=SurveySparrow&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/78421a2e0e1168e5cd1b7a8d23773ce6-ffb484b17ca8e9a8d64093469edc517d/resources/normal/logo.png?1749004558)) Good For: Any company size Feature Scores AI-Based Capabilities Customer and ContactsManagement Dashboards andReporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 077100838892690255075100 expand scores * Pros & Cons * Review * Key Features * Media * Chat-like surveys feel like a conversation, which drives higher response and completion rates * Mobile-first design keeps surveys looking and working great across devices * NPS tools with segmentation and dynamic dashboards make it easy to track sentiment over time * Integrations with Salesforce, Zendesk, Hubspot and other tools keep feedback connected to your existing workflows * Customization options are limited compared to other platforms, especially on the free plan * Reporting and analytics fall short of competitors for deep or detailed analysis * Advanced features bring a steeper learning curve than the core survey builder [Read Full Review](https://www.selecthub.com/p/survey-software/surveysparrow/) [Visit Site](https://surveysparrow.com/) **Bottom line:** SurveySparrow is built for you if customer experience and engagement are top priorities, thanks to its conversational survey format and easy-to-use interface. You can reach customers across whatever channel they're already on, including SMS, social media, QR codes, email and embedded web links, and the chat-style format tends to pull in more responses than a traditional form. It works well across industries, so whether you're gathering customer, employee or market feedback, you're not fighting an interface built for one specific use case. It also plays nicely with the tools you already use. Integrations with Salesforce, Zendesk, Hubspot and other CRM and support platforms mean feedback data doesn't sit in a silo, and workflow automation routes responses to the right team without manual sorting. Where it gets trickier is on the customization and reporting side. You'll find fewer design and branding options than some competitors, particularly on lower-tier plans, and if you need detailed data analysis, you may end up exporting to another tool. Pricing can also be a stretch for smaller teams, so weigh that against how much you value the conversational experience and NPS tracking it brings. [Read Full Review](https://www.selecthub.com/p/survey-software/surveysparrow/) [Visit Site](https://surveysparrow.com/) * **Smart surveys** – Collect feedback through pop-up cards and inline embeds without redirecting customers to another page, using skip and display logic to keep questions relevant * **NPS tracking** – Measure sentiment across every touchpoint with segmentation, survey throttling and dynamic dashboards that show how customer perception shifts over time * **Workflow management** – Route responses to the right team automatically and close feedback loops faster with custom workflows tied to survey answers * **Omnichannel distribution** – Share surveys through web links, SMS, social media, QR codes and email so you can reach customers wherever they already are [Read Full Review](https://www.selecthub.com/p/survey-software/surveysparrow/) [Visit Site](https://surveysparrow.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/survey-software/surveysparrow/) [Visit Site](https://surveysparrow.com/) [ ](https://www.selecthub.com/p/customer-experience-software/inmoment/) [InMoment](https://www.selecthub.com/p/customer-experience-software/inmoment/) Analyst Score 73 Compare User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ Custom Quote i InMoment doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Experience Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=InMoment&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2f10c1578a0706e06b6d7db6f0b4a6af-13b78d97d6cf1113408f624a35cf8637%2Fresources%2Fnormal%2Flogo.png%3F1693318681&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=InMoment&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/2f10c1578a0706e06b6d7db6f0b4a6af-13b78d97d6cf1113408f624a35cf8637/resources/normal/logo.png?1693318681)) Good For: Medium & large companies Feature Scores AI-Based Capabilities Customer and ContactsManagement Dashboards andReporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 6987100896968570255075100 expand scores * Pros & Cons * Review * Key Features * Media * Connects with Salesforce, Zendesk and other CRM and CX platforms to centralize customer data * Reporting and analytics tools help you spot sentiment trends and track key metrics over time * Custom surveys, dashboards and reports let you tailor the platform to your specific needs * Goes beyond raw data to surface actionable insights you can use to improve experiences * Reporting tools may fall short for larger businesses with complex data analysis needs * Cumbersome interface creates a steeper learning curve for teams new to CX software * Connecting with existing business systems can take significant time and resources to set up [Read Full Review](https://www.selecthub.com/p/customer-experience-software/inmoment/) [Visit Site](https://inmoment.com/) [ ![Saumya Anand](https://www.selecthub.com/wp-content/uploads/2021/11/Saumya-Anand-96x96.jpg) Written By Saumya Anand, Technical Content Writer ](https://www.selecthub.com/author/saumya-anand/) **Bottom line:** InMoment works well if you need to turn customer feedback into clear, actionable steps without wading through an overly basic or overly complex analytics setup. You get a platform built around understanding customer sentiment and using it to shape real decisions, not just collect survey responses. You'll find the most value here if you're running a medium to large business that deals with complex customer data and wants a CX tool that integrates deeply into existing workflows. The platform handles scale well, so growing customer feedback volume shouldn't slow you down. Pricing starts in the $100 to $500 range with custom quotes and monthly billing, which fits businesses ready to invest in a fuller CX setup rather than those looking for a bare-bones tool. Just know that connecting InMoment to your current systems can take real time, so plan for setup work rather than expecting a plug-and-play rollout. If your team is new to customer experience software, expect a learning curve while you get comfortable with the interface. Once you're past that stage, the depth of analysis and responsive support make it a solid fit for businesses that want to act on customer feedback rather than just gather it. [Read Full Review](https://www.selecthub.com/p/customer-experience-software/inmoment/) [Visit Site](https://inmoment.com/) * **Active listening surveys** – Gather NPS, CES and CSAT feedback through customizable, multilingual surveys sent by mobile, email, SMS, QR code or in-app messages * **AI-powered feedback management** – Respond to customer feedback instantly and pull in multimedia insights from social media and review sites * **Sentiment and text analysis** – Spot sentiment, trends and opportunities in comments, reviews and transcripts using custom tagging models matched to your business * **Case management and alerts** – Resolve customer issues with recommended actions and intelligent alerts that flag both one-off incidents and recurring patterns * **Live dashboards and reporting** – Generate and export reports with live data sets so stakeholders can see customer insights as they update [Read Full Review](https://www.selecthub.com/p/customer-experience-software/inmoment/) [Visit Site](https://inmoment.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/customer-experience-software/inmoment/) [Visit Site](https://inmoment.com/) [ ](https://www.selecthub.com/p/experience-management-software/sogosurvey/) [SoGoSurvey](https://www.selecthub.com/p/experience-management-software/sogosurvey/) Analyst Score 71 Compare User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $25Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=SoGoSurvey&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc0d58683701171db454d0456f2508f90-61c197ef302cd9e81c3c1ea7a6e5faae%2Fresources%2Fnormal%2Flogo.png%3F1693319172&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=SoGoSurvey&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/c0d58683701171db454d0456f2508f90-61c197ef302cd9e81c3c1ea7a6e5faae/resources/normal/logo.png?1693319172)) Good For: Any company size Feature Scores AI-Based Capabilities Customer and ContactsManagement Dashboards andReporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 066100788878800255075100 expand scores * Pros & Cons * Review * Key Features * Media * An intuitive interface lets you build surveys fast without much training * Wide-ranging question types capture richer customer sentiment data * Deep customization options let you match surveys to your brand * Built-in analytics turn feedback into clear, actionable insights * Some users find the interface harder to navigate than expected * Customization for survey design and branding can feel limited * Reporting tools are fairly basic for in-depth feedback analysis * Branching and question display logic struggle with complex survey needs [Read Full Review](https://www.selecthub.com/p/experience-management-software/sogosurvey/) [Visit Site](https://www.sogosurvey.com/) **Bottom line:** SoGoSurvey works well if you want an easy way to collect customer feedback and turn it into action without a steep learning curve. It's built for teams that need to launch surveys quickly and start tracking sentiment, not for those chasing the deepest enterprise-grade analytics. You can pull feedback in through surveys, forms, email, text, QR codes and social media, then route it all into a case management module that helps you close the loop. That matters if customer retention is your priority. When a customer flags an issue, you can track it through resolution and send automated follow-ups before it escalates. The ticket management tools add another layer, letting you assign categories, prioritize urgent conversations and benchmark support quality against past performance. That's useful if customer experience and support quality sit close together on your team. Where it falls short is in handling more complex survey logic. If you need detailed branching or population-specific question paths, you may run into limits. Some users also see it as priced higher than alternatives like Qualtrics once you factor in support responsiveness, so weigh that against how much hands-on help you'll need. [Read Full Review](https://www.selecthub.com/p/experience-management-software/sogosurvey/) [Visit Site](https://www.sogosurvey.com/) * **Case management** – Follow up on negative sentiment and track issues through resolution so problems don't escalate before you catch them * **Omnichannel feedback capture** – Collect customer input across surveys, email, forms, text, QR codes and social media from one place * **Sentiment and trend analytics** – Visualize NPS, CES, CSAT and other metrics with drill-down filtering by time, touchpoint and segment * **Ticket management** – Assign categories, use bulk actions and templates, and escalate critical conversations to resolve customer issues faster * **Role-based dashboards** – Centralize feedback data and customer profiles so your team can act on insights from a shared view [Read Full Review](https://www.selecthub.com/p/experience-management-software/sogosurvey/) [Visit Site](https://www.sogosurvey.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/experience-management-software/sogosurvey/) [Visit Site](https://www.sogosurvey.com/) #### Filter Products (139) Pricing $10 or less $10 - $100 $100 - $500 $500 - $1,000 $1,000 or more Company Size Small Medium Large Deployment Cloud On-Premise Platform Linux MacOS Windows Free Trial Apply Reset filters ## All Customer Experience Software Showing 1 - 20 of 139 Products Sort by Most Popular Starting Price (Low to High) Starting Price (High to Low) Analyst Rating User Sentiment [ Qualtrics XM by Qualtrics ](https://www.selecthub.com/p/experience-management-software/qualtrics/) Analyst Score 88 [View Product Details ](https://www.selecthub.com/p/experience-management-software/qualtrics/) Best For: Overall Customer and Contacts Management Survey Management Start Price: [ $1,500Annually ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Qualtrics%2BXM&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faeecc5a9c646444f00978ed43e747a96-a0bbca506d6aba183e742bbbd3070601%2Fresources%2Fnormal%2Flogo.png%3F1693318671&price=5) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Qualtrics+XM&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/aeecc5a9c646444f00978ed43e747a96-a0bbca506d6aba183e742bbbd3070601/resources/normal/logo.png?1693318671)) Good For: Medium & large companies Deployment: Cloud User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.qualtrics.com/) Compare up to 5 products [ Nextiva by Nextiva ](https://www.selecthub.com/p/customer-experience-software/nextiva/) [View Product Details ](https://www.selecthub.com/p/customer-experience-software/nextiva/) Start Price: [ $20Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Nextiva&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5%2Fresources%2Fnormal%2Flogo.png%3F1693316931&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Nextiva&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5/resources/normal/logo.png?1693316931)) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.nextiva.com/) Compare the top leaders [ Zoho CRM Plus by Zoho Corporation ](https://www.selecthub.com/p/crm-software/zoho-crm-plus/) Analyst Score 87 [View Product Details ](https://www.selecthub.com/p/crm-software/zoho-crm-plus/) Best For: Customer and Contacts Management Platform Capabilities Start Price: [ $14Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Zoho%2BCRM%2BPlus&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F099fe6b0b444c23836c4a5d07346082b-acd07a921918f036fba2c614552636eb%2Fresources%2Fnormal%2Flogo.png%3F1693319176&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho+CRM+Plus&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/099fe6b0b444c23836c4a5d07346082b-acd07a921918f036fba2c614552636eb/resources/normal/logo.png?1693319176)) Good For: Any company size Deployment: Cloud User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.zoho.com/crm/crmplus/) Compare up to 5 products [ Genesys by Genesys ](https://www.selecthub.com/p/customer-experience-software/genesys/) [View Product Details ](https://www.selecthub.com/p/customer-experience-software/genesys/) Start Price: [ $900Per User, Annually ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Genesys&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa4b4a777d704346280fc18fc9ca1d6b1-6883c373eef1d18f6323f2bd873dd72e%2Fresources%2Fnormal%2Flogo.png%3F1735630523&price=4) Free Trial: No Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.genesys.com/) Compare the top leaders [ Alida by Alida ](https://www.selecthub.com/p/enterprise-feedback-management-software/alida/) Analyst Score 83 [View Product Details ](https://www.selecthub.com/p/enterprise-feedback-management-software/alida/) Best For: Integrations and Extensibility Survey Management Start Price: [ Custom Quote i Alida doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Experience Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Alida&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2711ab32f69d23c546d5411382c724a6-53e670a8b0bfb5e2e3ca3b912b8bc5a6%2Fresources%2Fnormal%2Flogo.png%3F1693319175&price=3) Free Trial: No Good For: Medium & large companies Deployment: Cloud User Sentiment: 100% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.alida.com/) Compare up to 5 products [ Sprinklr by Sprinklr ](https://www.selecthub.com/p/customer-experience-software/sprinklr/) [View Product Details ](https://www.selecthub.com/p/customer-experience-software/sprinklr/) Start Price: [ $249Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Sprinklr&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4aadd661908b181d059a117f02fbc9ec-d99f5cf944209ed65ffced46c5c48d3d%2Fresources%2Fnormal%2Flogo.png%3F1735630935&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Sprinklr&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/4aadd661908b181d059a117f02fbc9ec-d99f5cf944209ed65ffced46c5c48d3d/resources/normal/logo.png?1735630935)) Good For: Medium & large companies Deployment: Cloud User Sentiment: 80% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.sprinklr.com/) Compare the top leaders [ Forsta by Forsta ](https://www.selecthub.com/p/experience-management-software/forsta/) Analyst Score 81 [View Product Details ](https://www.selecthub.com/p/experience-management-software/forsta/) Best For: Feedback Channels Mobile Capabilities Start Price: [ Custom Quote i Forsta doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Experience Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Forsta&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdc6a6489640ca02b0d42dabeb8e46bb7-419a0c31d338cd1bac3807cc965de26e%2Fresources%2Fnormal%2Flogo.png%3F1714152229&price=4) Free Trial: No Good For: Large companies Deployment: Cloud, On-Premise User Sentiment: 77% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.confirmit.com/) Compare up to 5 products [ Tenfold by Callinize ](https://www.selecthub.com/p/customer-experience-software/tenfold/) [View Product Details ](https://www.selecthub.com/p/customer-experience-software/tenfold/) Start Price: [ Custom Quote i Tenfold doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Experience Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Tenfold&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffeeef9bd04fac1765263893621bb4811-174572d4f26be3783ff61e56b5c9e13e%2Fresources%2Fnormal%2Flogo.png%3F1693318526&price=4) Free Trial: No Good For: Medium & large companies Deployment: Cloud, On-Premise User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.tenfold.com/) Compare the top leaders [ Medallia by Medallia, Inc. ](https://www.selecthub.com/p/experience-management-software/medallia/) Analyst Score 81 [View Product Details ](https://www.selecthub.com/p/experience-management-software/medallia/) Best For: Feedback Channels Start Price: [ $20,000Annually ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Medallia&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F74071a673307ca7459bcf75fbd024e09-55131febe596606547f67ae3edfbf5c3%2Fresources%2Fnormal%2Flogo.png%3F1693316190&price=5) Free Trial: No Good For: Large companies Deployment: Cloud, On-Premise User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.medallia.com/) Compare up to 5 products [ CXone by NICE ](https://www.selecthub.com/p/customer-experience-software/cxone/) [View Product Details ](https://www.selecthub.com/p/customer-experience-software/cxone/) Start Price: [ $100Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=CXone&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3%2Fresources%2Fnormal%2Flogo.png%3F1693317030&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=CXone&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3/resources/normal/logo.png?1693317030)) Good For: Medium & large companies Deployment: Cloud, On-Premise User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.nice.com/products) Compare the top leaders [ Alchemer by Alchemer ](https://www.selecthub.com/p/survey-software/alchemer/) Analyst Score 75 [View Product Details ](https://www.selecthub.com/p/survey-software/alchemer/) Best For: Survey Management Start Price: [ $200Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Alchemer&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb8dd669b1ae9049e3101e504cfa86911-5efbb6196476e8a6d830806fe68ddcae%2Fresources%2Fnormal%2Flogo.png%3F1749004459&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Alchemer&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/b8dd669b1ae9049e3101e504cfa86911-5efbb6196476e8a6d830806fe68ddcae/resources/normal/logo.png?1749004459)) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.alchemer.com/) Compare up to 5 products [ Verint by Verint Systems Inc. ](https://www.selecthub.com/p/customer-experience-software/verint/) [View Product Details ](https://www.selecthub.com/p/customer-experience-software/verint/) Start Price: [ Custom Quote i Verint doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Experience Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Verint&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8900faaaf2290df7971ce903cd11ebda-ea4ca5aa905682e6a6bf784249b4308e%2Fresources%2Fnormal%2Flogo.png%3F1735634320&price=3) Free Trial: No Good For: Medium & large companies Deployment: Cloud, On-Premise User Sentiment: 82% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.verint.com/) Compare the top leaders [ Birdeye by Birdeye ](https://www.selecthub.com/p/reputation-management-software/birdeye/) Analyst Score 75 [View Product Details ](https://www.selecthub.com/p/reputation-management-software/birdeye/) Start Price: [ $300Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Birdeye&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2c048d74b3410237704eb7f93a10c9d7-5b9b3d3a6561bd20daae969298fb03e8%2Fresources%2Fnormal%2Flogo.png%3F1693318641&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Birdeye&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/2c048d74b3410237704eb7f93a10c9d7-5b9b3d3a6561bd20daae969298fb03e8/resources/normal/logo.png?1693318641)) Good For: Any company size Deployment: Cloud User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://birdeye.com/) Compare up to 5 products [ Qualfon by Qualfon ](https://www.selecthub.com/p/customer-experience-software/qualfon/) [View Product Details ](https://www.selecthub.com/p/customer-experience-software/qualfon/) Start Price: [ Custom Quote i Qualfon doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Experience Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Qualfon&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb5a1d925221b37e2e399f7b319038ba0-0f057311f021099f8bd81f3d202cc2d8%2Fresources%2Fnormal%2Flogo.png%3F1735060712&price=2) Free Trial: No Good For: Any company size Deployment: Cloud, On-Premise [Visit Site](https://www.qualfon.com/) Compare the top leaders [ SurveySparrow by SurveySparrow ](https://www.selecthub.com/p/survey-software/surveysparrow/) Analyst Score 74 [View Product Details ](https://www.selecthub.com/p/survey-software/surveysparrow/) Start Price: [ $29Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=SurveySparrow&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F78421a2e0e1168e5cd1b7a8d23773ce6-ffb484b17ca8e9a8d64093469edc517d%2Fresources%2Fnormal%2Flogo.png%3F1749004558&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=SurveySparrow&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/78421a2e0e1168e5cd1b7a8d23773ce6-ffb484b17ca8e9a8d64093469edc517d/resources/normal/logo.png?1749004558)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://surveysparrow.com/) Compare up to 5 products [ Uxpressia by Uxpressia ](https://www.selecthub.com/p/customer-experience-software/uxpressia/) [View Product Details ](https://www.selecthub.com/p/customer-experience-software/uxpressia/) Start Price: [ $16Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Uxpressia&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa62178a8e59f8331e1cb4f057cbf0a55-d1a98e137ca6808478a6b7b414d6c6a4%2Fresources%2Fnormal%2Flogo.png%3F1735635089&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Uxpressia&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/a62178a8e59f8331e1cb4f057cbf0a55-d1a98e137ca6808478a6b7b414d6c6a4/resources/normal/logo.png?1735635089)) Good For: Any company size Deployment: Cloud User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://uxpressia.com/) Compare the top leaders [ SoGoSurvey by SogoSurvey ](https://www.selecthub.com/p/experience-management-software/sogosurvey/) Analyst Score 71 [View Product Details ](https://www.selecthub.com/p/experience-management-software/sogosurvey/) Start Price: [ $25Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=SoGoSurvey&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc0d58683701171db454d0456f2508f90-61c197ef302cd9e81c3c1ea7a6e5faae%2Fresources%2Fnormal%2Flogo.png%3F1693319172&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=SoGoSurvey&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/c0d58683701171db454d0456f2508f90-61c197ef302cd9e81c3c1ea7a6e5faae/resources/normal/logo.png?1693319172)) Good For: Any company size Deployment: Cloud User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.sogosurvey.com/) Compare up to 5 products [ InMoment by InMoment ](https://www.selecthub.com/p/customer-experience-software/inmoment/) Analyst Score 73 [View Product Details ](https://www.selecthub.com/p/customer-experience-software/inmoment/) Start Price: [ Custom Quote i InMoment doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Experience Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=InMoment&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2f10c1578a0706e06b6d7db6f0b4a6af-13b78d97d6cf1113408f624a35cf8637%2Fresources%2Fnormal%2Flogo.png%3F1693318681&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=InMoment&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/2f10c1578a0706e06b6d7db6f0b4a6af-13b78d97d6cf1113408f624a35cf8637/resources/normal/logo.png?1693318681)) Good For: Medium & large companies Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://inmoment.com/) Compare up to 5 products [ Jebbit by Jebbit ](https://www.selecthub.com/p/customer-experience-software/jebbit/) [View Product Details ](https://www.selecthub.com/p/customer-experience-software/jebbit/) Start Price: [ Custom Quote i Jebbit doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Experience Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Jebbit&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F818a7cd413218993d9f871449f4e3321-6fda1f143975d81ba995e11ccf1ca710%2Fresources%2Fnormal%2Flogo.png%3F1735635841&price=4) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Jebbit&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/818a7cd413218993d9f871449f4e3321-6fda1f143975d81ba995e11ccf1ca710/resources/normal/logo.png?1735635841)) Good For: Any company size Deployment: Cloud User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://jebbit.com) Compare the top leaders [ AskNicely by AskNicely ](https://www.selecthub.com/p/customer-experience-software/asknicely/) Analyst Score 59 [View Product Details ](https://www.selecthub.com/p/customer-experience-software/asknicely/) Start Price: [ $399Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=AskNicely&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-experience-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5c16b0d099fd16c49462fb3c951b3ebf-816e589e73fb52ac371a3958ce28c903%2Fresources%2Fnormal%2Flogo.png%3F1693319175&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=AskNicely&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/5c16b0d099fd16c49462fb3c951b3ebf-816e589e73fb52ac371a3958ce28c903/resources/normal/logo.png?1693319175)) Good For: Any company size Deployment: Cloud User Sentiment: 100% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.asknicely.com/) Compare up to 5 products * < * 1 * [2](https://www.selecthub.com/c/customer-experience-software/?page=2) * [3](https://www.selecthub.com/c/customer-experience-software/?page=3) * .. * [7](https://www.selecthub.com/c/customer-experience-software/?page=7) * [ \> ](https://www.selecthub.com/c/customer-experience-software/?page=2) ### Guide Contents * [Executive Summary](#bg-heading-1) * [Primary Benefits](#bg-heading-2) * [Key Features & Functionality](#bg-heading-3) * [Software Comparison Strategy](#bg-heading-4) * [Cost & Pricing Considerations](#bg-heading-5) * [Questions to Ask](#bg-heading-6) * [In Conclusion](#bg-heading-7) Related Categories [Experience Management Software](https://www.selecthub.com/c/experience-management-software/) List Your Product Thousands of buyers are researching their next purchase. Ensure they find you by claiming your product profile now. [Claim Product Listing]( https://pmo.selecthub.com/claim-your-product/) ## Customer Experience Software Buyer's Guide ## What is Customer Experience Software? Customer experience (CX) software is essential for understanding and enhancing interactions with customers, much like a skilled tour guide ensuring a memorable journey. It addresses issues such as inconsistent service, lack of feedback, and difficulty in tracking customer preferences. Key functionalities include customer feedback collection, journey mapping, and analytics, benefiting users in retail, hospitality, and service industries. Emerging features like AI-driven insights and personalized communication enhance engagement. However, some users may struggle with data integration. Ultimately, CX software empowers businesses to create meaningful connections, leading to increased loyalty and satisfaction. ### What are the Key Benefits of Customer Experience Software? * Improved customer satisfaction & loyalty * Enhanced customer journey personalization * Actionable insights & data-driven decisions * Unified view of customer across touchpoints * Proactive issue identification & resolution * Increased customer retention & repeat business * Reduced customer churn & negative feedback * Improved operational efficiency & cost savings * Stronger brand reputation & advocacy **Customer Experience Software is All About Analyzing and Optimizing Customer Interactions** By Saumya Anand, Technical Content Writer at SelectHub ![Customer Experience Software BG Intro]() Customer experience software or customer experience management software, often abbreviated as CX, CEM and CXM, is a cloud-based solution that helps organizations collate, manage and understand customer interactions. Businesses can build sustainable client relationships by accessing real-time, actionable insights throughout various touchpoints of every customer journey. The solution encompasses a myriad of processes like organizing feedback, automating tasks, delivering personalized communications, anticipating needs, and categorizing positive and negative customer sentiment. Evolving from the basic sentiment of “customer is king” and traditional advertising practices, customer experience has fundamentally changed marketing strategies. In this era of hyper-vigilant consumers and instant connectivity, it’s become imperative for brands to meet the dynamic needs of their clients. In fact, studies show that [52% American consumers](https://hyken.com/wp-content/uploads/ACA-2021-V2.pdf) are willing to shell out more if they know they’ll receive a great customer experience. With innumerable CX solutions available on the market, you may be spoiled in terms of choices; but with great options comes greater indecisiveness. With this comprehensive buyer’s guide, we’ll help you navigate the tedious process of choosing the right CX tool for your business. This guide includes a general overview of customer experience software, followed by a list of key features and benefits that you can derive from these solutions. Furthermore, we delve into pricing considerations and strategies for comparison while listing some of the popular, industry-leading vendors so that you can make an informed decision. To top it off, you can glance through our lists of questions to consider before taking the final leap. ### Executive Summary * CX software helps companies increase customer engagement and reduce churn. * Implementing a CX solution helps gauge customer satisfaction and needs. * Companies can measure campaign performance, identify at-risk customers and integrate with existing tech stacks to import data. * Review each vendor’s features against your company’s needs before zeroing in on a platform. **What This Guide Covers:** * [Benefits](#2) * [Features & Functionality](#3) * [Software Comparison Strategy](#4) * [Cost & Pricing Considerations](#5) * [Questions to Ask](#7) * [In Conclusion](#8) ### Primary Benefits ![Customer Experience Software Benefits]() The right customer experience solution can be a lucrative addition to your business model. Below, we delve into some of the key benefits that the platform delivers. #### Enable Omnichannel Communication Front-office teams deal with a heavy influx of customer queries. Customer experience solutions enable them to have a 360-degree view of their communications with customers. Representatives can also seamlessly switch between multiple channels like in-store, in-app, website and email, which enables agents to effectively deliver multi-channel communication in context so that customers don’t have to repeat the same thing over and over. Moreover, CX tools can collect client data across all platforms and store it in a centralized repository. #### Improve Customer Engagement Another beneficial aspect of implementing a customer experience solution is satisfying clients. Timely and accurate responses ensure satisfaction scores are high. Capabilities like advanced customer segmentation and targeted campaigns help agents deliver highly personalized interactions. Organizations can reach out to customers via social media, email or surveys for feedback, which helps churn out better products and services. #### Develop Brand Loyalty In order to drive sustained business growth, it is imperative to build brand loyalty and recognition. [56% of respondents](https://www.yotpo.com/blog/the-state-of-brand-loyalty-2021-global-consumer-survey/) said they’re willing to spend more on a brand they’re loyal to even if cheaper options existed. With customer experience software, you can foster positive interactions and resolve negative comments to increase your company’s goodwill. CX tools help deliver prompt responses and unify communication to build a loyal customer base. #### Glean Customer Insights Analyze customer journeys at multiple touchpoints to gain actionable insights. Stay on top of client needs and requirements to reduce churn. Uncover critical trends and behavioral patterns, and predict buying habits. Tailored insights help employees respond quickly and efficiently, which translates into higher customer satisfaction and loyalty. ### Key Features & Functionality Identifying the features your company needs in a solution goes a long way in narrowing down your choices. If you’re unsure which capabilities your organization might need, here are a few of the most crucial CX features to consider: ![Customer Experience Software Features]() | Net Promoter Score® (NPS) | Considered the touchstone for customer experience metrics, NPS measures a customer’s loyalty to a company. NPS can assess practically everything — customer journeys, web pages, products, stores and even employees. Implementing NPS lets a company see where they stand regarding their products, services, agents and social media presence. It also helps identify dissatisfied customers and run comparative analyses against competitors and industry standards. | | -------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Surveys | A fundamental part of sustaining a company’s growth is gauging the pulse of their customers. Their views, expectations and needs are the fuel that drives the decision-making wheels of an organization. Surveys can help companies do just that — get a feel for customers’ opinions. Businesses can either design customizable surveys or opt for pre-existing templates provided by some CX solutions. These surveys can then be deployed via mobile, email, social media, QR codes, chatbots, in-app messages, or embedded on websites. You can employ multiple survey types, such as CES, CSAT, 5-star, smileys, and thumbs-up, to measure different types of metrics. | | Feedback Management | Feedback management is an indispensable part of any CX software. You can set automated triggers to convert customer feedback into tickets via ticketing systems, and then take prompt action as needed. CX software helps companies capture customer feedback in real time at crucial junctures from multiple channels. | | Dashboards | Dashboards help employees gather feedback, deliver surveys and share insights with other team members. It provides a centralized view of all your activities. You can access reports, track trends and search responses through intuitive, configurable dashboards. Real-time updates on agents’ performance help managers keep track of workload balance and ensure SLA compliance. Some advanced software may offer role-based dashboards for more personalized insights. | | Analytics | Identify at-risk customers, measure campaign performance and uncover themes and trends. Analyze data at multi-channel levels to drill down into customer abandonment issues and business health. Sentiment and text analysis capture contextual nuances to accurately assess satisfaction rates, persistent concerns and agent effectiveness. These insights can be derived from sources like social media, surveys, websites, chatbots, emails and call transcripts. | | Integrations | Most CX tools integrate with [CRMs](https://www.selecthub.com/c/crm-software/), [BI tools](https://www.selecthub.com/c/business-intelligence-tools/), [accounting platforms](https://www.selecthub.com/c/accounting-software/), payment gateways and other internal systems. This allows companies to import and export data from their CX platform to gain a comprehensive view of customer interactions, transactions and history. Social media integrations help companies manage their online presence. Connections with collaborative and communication channels enable teams to work in sync. | | Chatbots | Smooth issue resolution is one of the crucial responsibilities of CX software. Chatbots help companies deliver quick, personalized and automated customer service. Customers can use self-service modules for answers to simple queries and FAQs. Seamless bot-to-agent handover ensures that all customer needs are catered to accordingly. Chatbots can also gather information and process payments. You can build AI-powered conversational bots and deploy them on messaging platforms like Whatsapp, IBM, Facebook Messenger and Google. | | Digital Channel Management | Customers are making a marked shift from traditional communications channels to digital ones, as it’s easier nowadays for customers to access answers and list grievances online. Digital communication not only results in faster issue resolution but it also is relatively cost-effective. Manage different interactions across multiple digital channels without losing context. Connect with customers on social media channels. Convert relevant comments, mentions and reviews into tickets within the CX application. | ### Software Comparison Strategy Customer experience software is a burgeoning market due to digitalization and the emerging integration of multi-channel platforms in a unified solution. According to Mordor Intelligence, the global customer experience was valued at [$10.23 billion in 2020](https://www.mordorintelligence.com/industry-reports/customer-experience-management-market). It is projected to reach approximately $27.13 billion by 2026. Implementing a CX solution can spell certain growth for your business. With a perfect fit, your company can overcome any gaps in communication and make more data-driven business decisions. Still, the question remains — which CX platform is best suited for your needs? A good starting point for your software selection journey would be to simply ask around. Consult with your peers and other professionals who have incorporated a CX platform into their organization. Find out what vendors were chosen by your competitors, especially those similar in size and services to your company. The next crucial step is to create a comprehensive requirements checklist to ensure a solution delivers all your basic and advanced business requirements, according to your organization’s unique needs. Then, compare various CX tools against your requirements to determine which solutions line up the most with what you need. Once you shortlist the top contenders, you can try to request free trials. Though not every platform offers them, these monthly or weekly trials can help you make an informed decision. You can test if the tool’s basic capabilities align with your company’s vision and whether the interface is easy to use for your employees. ### Cost & Pricing Considerations When it comes to determining the cost of CX software, the process can be a bit complicated. You don’t want to go overboard, but you also want to make sure your business has all the features it needs to function smoothly. The primary factor that you need to consider is the size of your organization, as most CX vendors offer packages based on this. You should also take into consideration other elements such as deployment modes, implementation services and add-on packages. Additionally, assess all direct and indirect costs like training, support, license, upgrades and consultation that you might need to pay. ### Questions to Ask ![Customer Experience Software Key Questions To Ask]() The search for the right CX software might seem overwhelming, but we can condense the information by referring back to the most important step of the process: the requirements list. If you’re not sure how to compile your requirements list, asking the right questions can be a start. While no one knows your company’s specific requirements better than you, these questions can serve as a starting point for internal discussions: * What are the primary features we need? * Do we need scalable software? * What are our budgetary restraints? * Which parts of our existing tech infrastructure do we need to integrate with the solution? * Do we need a customizable solution? * Do we have a digital presence, and how can we optimize interactions through these channels? * What CX solutions are our competitors implementing? Use these questions to get clarity from customer experience software vendors: * Do they offer implementation and migration services? * Does the system come with analytical modules like text and sentiment analysis? Does it provide customer journey mapping and A/B testing? * How robust is their support system? How long do they take to fix bugs? * How many types of surveys do they offer? Do they have a pre-existing template library? * Is the tool GDPR and PCI compliant? * Do they provide a closed-loop feedback system? ### In Conclusion To narrow down on a CX solution that best caters to your company’s needs may seem like a Herculean task. We understand how painstakingly difficult it can be to find a solution that fits your budgetary and operational requirements. But with the right investment, you can build a solid customer base and expand your business to new heights. We hope this guide can be a stepping stone in your software selection journey, helping you make a concrete decision that is fruitful for your company. ### Product Comparisons Compare other customer experience software products: Select a category 360 Degree Feedback Software 3D Design Software 3PL Software ABA Software Account-Based Marketing Software Accounting Practice Management Software Accounting Software Accounts Payable Software Accounts Receivable Software Agile Project Management Software AI Agent Builders AI Agent Frameworks AI Agent Orchestration Platforms AI Agents AI Assistants AI Chatbots AI Customer Service Agents AI Integration Solutions AI Marketing Agents AI Sales Agents AI Sales Assistant Software AI Video Generators AI Voice Agents AI Voice Assistants AI Workflow Automation Tools AI Writing Assistants Animation Software Antivirus Software Apparel ERP Software Applicant Tracking Systems Appointment Scheduling Software Assessment Software Asset Tracking Software Audio Editing Software Augmented Reality Software Auto Dialer Software Background Check Software Backup Software Barcode Software Benefits Administration Software Big Data Analytics Tools Bookkeeping Software BPM Software Budgeting Software Building Information Modeling Software Business Analytics Tools Business Intelligence Tools Business Management Software Business Phone Systems Business Process Automation Software CAD Software Call Center Software Call Tracking Software CAM Software Chiropractic Software Church Management Software Claims Management Software Clinical Decision Support Systems Cloud Access Security Broker Software Cloud Cost Management Tools Cloud PBX Cloud Phone Systems Cloud Storage Providers CMMS Software CMS Software Collaboration Software Colocation Hosting Providers Compensation Management Software Construction Accounting Software Construction Bidding Software Construction ERP Software Construction Estimating Software Construction Management Software Construction Scheduling Software Contact Management Software Content Collaboration Software Content Creation Software Content Marketing Software Contract Lifecycle Management Software Contractor Software Conversation Intelligence Software Conversational AI Platforms Course Creation Software CPaaS Platforms CPM Software CPQ Software CRM Software CRO Software Customer Data Platforms Customer Engagement Platforms Customer Experience Software Customer Service Software Customer Success Software Cybersecurity Software DaaS Providers Dashboard Software Data Analytics Software Data Archiving Solutions Data Extraction Tools Data Governance Tools Data Integration Tools Data Loss Prevention Software Data Management Tools Data Migration Tools Data Preparation Software Data Protection Software Data Recovery Software Data Visualization Tools Data Warehouse Tools Database Management Software Dealer Management Systems Delivery Management Software Dental Imaging Software Dental Practice Management Software Dental Software Desktop Database Software Desktop Publishing Software DevOps Software Diagram Software Digital Adoption Platforms Digital Advertising Software Digital Asset Management Software Digital Experience Platforms Digital Rights Management Software Digital Signage Software Disaster Recovery Software Discrete Manufacturing Software Dispatch Software Dispensary Software Distribution Software Document Generation Software Document Management Software Document Security Solutions Document Workflow Automation Software Dropshipping Software E-Learning Software e-Prescribing Software EAM Software ECM Software Ecommerce Analytics Software Tools Ecommerce Inventory Management Software eCommerce Platforms Ecommerce Tools EDI Software eDiscovery Software EDR Solutions Educational Software EHR Software Elearning Authoring Tools Electronic Signature Software Email Management Software Email Marketing Software Email Security Software Embedded Analytics Tools Employee Engagement Software Employee Experience Software Employee Feedback Software Employee Monitoring Software Employee Recognition Software Employee Scheduling Software EMR Software Endpoint Management Software Endpoint Security Software Energy Management Software Engineering Project Management Software Enterprise Backup Software Enterprise Browsers Enterprise Feedback Management Software Enterprise Legal Management Software Enterprise Reporting Software EOR Software EPM Software Equipment Rental Software ERP Software ETL Tools Event Management Software Expense Management Software Experience Management Software Facility Management Software Field Service Management Software Financial Management Systems Financial Reporting Software Financial Services CRM Software Firewall Software Fixed Asset Software Fleet Maintenance Software Fleet Management Software Fleet Tracking Software Food Delivery Software Food Distribution Software FP&A Software Freight Forwarding Software Freight Management Software Fundraising Software Generative AI Tools GIS Software Global Employment Platforms GPS Tracking Software Graphic Design Software GRC Software Guest Messaging Software Headless CMS Platforms Help Authoring Tools Help Desk Software HOA Software Home Care Software Home Health Software Hospital EMR Systems Hospitality Software Hotel Management Software Hotel Property Management Systems Hotel Reservation Software HR Analytics Software HR Management Software HVAC Software IAM Software Influencer Marketing Software Insurance Agency Management Systems Insurance Software Integrated Development Environments Inventory Control Software Inventory Management Software Inventory Optimization Software Invoicing Software iPaaS Solutions IT Asset Management Software ITSM Software IWMS Software Job Search Sites Kanban Software Knowledge Base Software Knowledge Management Software Landing Page Builders Last Mile Delivery Software Lead Capture Software Lead Generation Software Lead Management Software Lease Accounting Software Lease Management Software Leave Management Software Legal Billing Software Legal Case Management Software Legal Practice Management Software Liquor Store POS Systems Live Chat Software LMS Software Location Intelligence Software Log Analysis Software Long Term Care Software Low-Code Development Platforms Manufacturing Inventory Software Manufacturing Operations Management Software Manufacturing Software Market Intelligence Software Marketing Analytics Software Marketing Automation Software MDM Software MDR Solutions Medical Billing Software Medical Coding Software Medical Practice Management Software Medical Software Meeting Management Software Mental Health Software MES Software Microlearning Platforms Moving Company Software MRO Software MRP Systems Multi-channel Ecommerce Software Network Security Software Nonprofit Accounting Software Nonprofit CRM Software Note-Taking Software OEE Software Office Suite Software Oil and Gas Software OKR Software Onboarding Software Online Course Platforms Online Fax Services Online Learning Platforms Online Marketplace Optimization Tools Online Ordering Systems Online Training Software Optometry Software Order Management Software PACS Systems Password Management Software Patient Engagement Software Patient Intake Software Patient Scheduling Software Payment Processing Software Payment Software Payroll Software Penetration Testing Tools PEO Software Performance Management Systems Pharmacy Software Photo Editing Software Physical Security Software Physical Therapy Software PIM Software PLM Software POS Software PPC Software PPM Software Pre-Employment Assessment Tools Predictive Analytics Software Presentation Software Pricing Software Process Manufacturing Software Procure To Pay Software Procurement Software Product Analytics Software Production Scheduling Software Project Management Software Property & Casualty Policy Administration Systems Property Management Software Proposal Software PSA Software Quality Management Software Quoting Software Real Estate Asset Management Software Real Estate CRM Software Real Estate Software Recruitment Software Relational Databases Remote Desktop Software Rental Property Management Software Reputation Management Software Resource Management Software Restaurant Management Software Restaurant POS Systems Restaurant Reservations Software Retail Management Software Retail POS Systems Revenue Cycle Management Software Risk Management Software RMM Software Routing Software RPA Software Sales Acceleration Software Sales Commission Software Sales Enablement Software Sales Engagement Software Sales Force Automation Software Sales Intelligence Tools Screen and Video Capture Software Secure Web Gateways Security Awareness Training Software Security Compliance Software Seed to Sale Software Self Storage Software Self-Service BI Tools Senior Living Software SEO Software Server Virtualization Software Shipping Software Shopping Cart Software SIEM Tools SMS Marketing Software Social Media Advertising Software Social Media Analytics Software Social Media Listening Tools Social Media Management Tools Social Media Marketing Software Social Networking Tools Spa Software Space Management Software SPC Software Spend Management Software SRM Software Statistical Analysis Software Strategic Planning Software Student Information Systems Subscription Billing Software Subscription Management Software Supply Chain Management Software Supply Chain Planning Software Supply Chain Risk Management Software Supply Chain Visibility Software Survey Software Takeoff Software Talent Acquisition Software Talent Assessment Tools Talent Intelligence Software Talent Management Systems Task Management Software Technical Assessment Tools Telehealth Platforms Telemedicine Software Therapy Note Software Therapy Software Time and Attendance Software Time Clock Software Time Tracking Software Timesheet Software TMS Software Training Management System Software Trucking Software UCaaS Providers UGC Platforms Unified Endpoint Management Tools User Research Tools Vacation Rental Software Vector Graphics Software Vendor Risk Management Software Vibe Coding Tools Video Conferencing Platforms Video Editing Software Video Interview Software Virtual Phone Systems Visual Collaboration Tools VoIP Providers Volunteer Management Software VPN Software Vulnerability Management Software Warehouse Management Software WCMS Software Web Design Software Website Builders Whiteboard Software Work Management Software Workflow Management Software Workforce Management Software XDR Software Choose a category to select a product VS Choose a category to select a product Compare ## About The Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/manogna-chandrika-matta/) Written By [Manogna Chandrika Matta](https://www.selecthub.com/author/manogna-chandrika-matta/) Technical Content Writer Manogna Matta was a Technical Content Writer at SelectHub who delivered content for CRM, mental health, marketing and fundraising. An alum of the University of Hyderabad, Manogna did Communication and Psychology courses in her B.A. and M.A. She's also an avid coin collector and a fashion enthusiast. When not typing away on the keyboard, Manogna plays mother hen to her tiny birds, watches sitcoms and makes bad-quality dad jokes. [See Full Bio](https://www.selecthub.com/author/manogna-chandrika-matta/) [ ](https://www.selecthub.com/author/saumya-anand/) By [Saumya Anand](https://www.selecthub.com/author/saumya-anand/) Technical Content Writer Saumya Anand is a Market Analyst and Technical Content Writer at Selecthub. She curates content for fundraising, CPQ and CX. She completed her Master’s in Communication from the University of Hyderabad. When not tapping away at the keyboard, she can be found trying various coffee blends, catching up on TV shows and going through her to-read list. [See Full Bio](https://www.selecthub.com/author/saumya-anand/) [ ](https://www.selecthub.com/author/joan-akash/) Technical Research By [Joan Akash](https://www.selecthub.com/author/joan-akash/) Senior Analyst Joan Akash, a Senior Research Analyst at SelectHub, holds a Post-Graduate Diploma in Management with a specialization in Marketing. Her expertise as a researcher and reviewer spans diverse software categories, including Project Management, Customer Relationship Management, Live Chat, and Help Desk. Beyond her professional pursuits, Joan is spiritually driven, with a passion for teaching children and a penchant for reading biblical blogs and crafting poetry. [See Full Bio](https://www.selecthub.com/author/joan-akash/) [ ](https://www.selecthub.com/author/manan-roy/) Technical Review By [Manan Roy](https://www.selecthub.com/author/manan-roy/) Principal Analyst Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology. [See Full Bio](https://www.selecthub.com/author/manan-roy/) [ ](https://www.selecthub.com/author/pooja-verma/) Edited By [Pooja Verma](https://www.selecthub.com/author/pooja-verma/) Content Editor Pooja Verma is a Content Editor and Technical Content Writer at SelectHub. She has over 5 years of experience covering software categories like CRM, marketing automation, supply chain management and endpoint security. Pooja earned a literature degree from Miranda House, DU and also holds a Master’s in Journalism from Symbiosis Institute of Media and Communication in India. [See Full Bio](https://www.selecthub.com/author/pooja-verma/) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Customer Experience", "item": "https://www.selecthub.com/category/customer-experience/" }, { "@type": "ListItem", "position": 3, "name": "Customer Experience Software" } ] } { "@context": "https://schema.org", "@type": "Article", "headline": "Best Customer Experience Software of 2026", "author": [ { "@type": "Person", "name": "Manogna Chandrika Matta", "url": "https://www.selecthub.com/author/manogna-chandrika-matta/", "jobTitle":"Technical Content Writer", "image": "https://www.selecthub.com/wp-content/uploads/2022/11/Manogna-Headshot-96x96.png" }, { "@type": "Person", "name": "Saumya Anand", "url": "https://www.selecthub.com/author/saumya-anand/", "jobTitle":"Technical Content Writer", "image": "https://www.selecthub.com/wp-content/uploads/2021/11/Saumya-Anand-96x96.jpg" }, { "@type": "Person", "name": "Joan Akash", "url": "https://www.selecthub.com/author/joan-akash/", "jobTitle":"Senior Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Joan-Akash-96x96.png" }, { "@type": "Person", "name": "Manan Roy", "url": "https://www.selecthub.com/author/manan-roy/", "jobTitle":"Principal Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Manan-Roy-96x96.png" }, { "@type": "Person", "name": "Pooja Verma", "url": "https://www.selecthub.com/author/pooja-verma/", "jobTitle":"Content Editor", "image": "https://secure.gravatar.com/avatar/4f22202f68158fa4b012b18a196e08ea151f6f9427b194cce3330634ff0dd1b2?s=96&d=mm&r=g" } ], "publisher":{ "@type": "Organization", "name": "SelectHub", "logo": { "@type":"ImageObject", "url": "https://www.selecthub.com/wp-content/uploads/2019/10/favicon.png" } }, "dateModified": "2026-04-10T00:00:00+00:00", "mainEntityOfPage": "https://www.selecthub.com/c/customer-experience-software/" } ```