[Home](https://www.selecthub.com/) \> [CRM](https://www.selecthub.com/category/customer-relationship-management/) \> [CRM Software](https://www.selecthub.com/c/crm-software/) \> [Zoho CRM](https://www.selecthub.com/p/crm-software/zoho-crm/) \> Zoho CRM vs Freshworks CRM 

# Zoho CRM vs Freshworks CRM 

Last Updated: July 27th, 2026 

Our analysts compared [Zoho CRM](https://www.selecthub.com/p/crm-software/zoho-crm/) vs [Freshworks CRM](https://www.selecthub.com/p/crm-software/freshworks-crm/) based on data from our 400+ point analysis of [CRM Software](https://www.selecthub.com/c/crm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=CRM Software&cta=crm-software). 

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) 

Remove Add to Compare 

[![Zoho CRM Software Tool](https://cdn.selecthub.com/products/1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7/resources/normal/logo.png?1724433236)](https://www.selecthub.com/p/crm-software/zoho-crm/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

Remove Add to Compare 

[![Freshworks CRM Software Tool](https://cdn.selecthub.com/products/9f8c36919400d501da7b9211735b71f2-a2f6e316a8fa7f1057c687f4739691f4/resources/normal/logo.png?1748396080)](https://www.selecthub.com/p/crm-software/freshworks-crm/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Zoho%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Zoho%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Zoho%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Zoho%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236&price=2) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Freshworks%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8c36919400d501da7b9211735b71f2-a2f6e316a8fa7f1057c687f4739691f4%2Fresources%2Fnormal%2Flogo.png%3F1748396080) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Freshworks%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8c36919400d501da7b9211735b71f2-a2f6e316a8fa7f1057c687f4739691f4%2Fresources%2Fnormal%2Flogo.png%3F1748396080) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Freshworks%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8c36919400d501da7b9211735b71f2-a2f6e316a8fa7f1057c687f4739691f4%2Fresources%2Fnormal%2Flogo.png%3F1748396080&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Freshworks%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8c36919400d501da7b9211735b71f2-a2f6e316a8fa7f1057c687f4739691f4%2Fresources%2Fnormal%2Flogo.png%3F1748396080&price=1) 

### Products Insights 

Overall Rating Comparison 

[ Analyst Rating Zoho CRM - Analyst Score: 87 out of 100 87 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (11346 Reviews) ](#user-sentiment-section) 

[ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (19 Reviews) ](#user-sentiment-section) 

Price Starts From 

$14/User, Monthly, Freemium 

[15-30 Day Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho CRM&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7/resources/normal/logo.png?1724433236) 

$9/User, Monthly 

[Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshworks CRM&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/9f8c36919400d501da7b9211735b71f2-a2f6e316a8fa7f1057c687f4739691f4/resources/normal/logo.png?1748396080) 

Pros 

What we like about Zoho CRM and Freshworks CRM: 

* Zia AI assistant predicts lead and deal success, optimizes email timing, and flags data anomalies
* Multichannel support connects email, phone, social media, live chat, and web forms in one place
* Mobile app works offline and syncs all changes once the device reconnects

* Intuitive interface makes it easy to set up and start using, even without prior CRM experience
* Starts at $9 per user per month, making it a strong fit for smaller teams on tighter budgets
* Customer support is responsive and well-regarded by users who've needed help

Cons 

What we dislike about Zoho CRM and Freshworks CRM: 

* Advanced features and customization take meaningful time to learn, especially for new users
* Email tracking alerts and update notifications can arrive with a noticeable delay
* AI capabilities and many advanced features are locked behind higher-tier paid plans

* Customization is limited — users report difficulty building the custom fields and reports they need
* Reporting and analytics may fall short for larger teams with more complex analysis needs
* Some users encounter glitches and run into trouble maintaining third-party integrations

### Our Review 

**Bottom line:** Zoho CRM is the better pick if you want deep features and AI-driven selling tools. Freshworks CRM is the stronger choice if ease of use and a lower starting price matter more to you.

Zoho's AI assistant, Zia, sets it apart from Freshworks. Zia predicts which leads and deals are most likely to close, suggests the best times to send emails and make calls, and detects anomalies in your sales data. Freshworks has its own AI tool, Freddy AI, which surfaces predictive insights, but Zoho's implementation goes deeper and covers more use cases out of the box.

On pricing, Freshworks starts at $9 per user per month and Zoho starts at $14 per user per month, both billed monthly. If you need Zoho's AI features, though, those require a paid upgrade beyond the free plan — so the real cost depends on which tier you actually need.

Freshworks wins on onboarding and day-to-day usability. Users consistently find it quick to set up and easy to navigate, and its customer support team gets good marks for responsiveness. Zoho has a steeper learning curve — the customization depth is a strength, but getting the most out of it takes real time investment. Users also note that Zoho's support can be slow to respond, though its chat support fares better.

If you're running a small team that wants to get up and running fast without a lot of configuration work, Freshworks is the more practical starting point. If you're building out a more complex sales operation — one that needs multichannel outreach, territory management, and granular workflow control — Zoho has the range to support it.

### Analyst Rating Summary 

Overall Scores 

Based on the research and analysis by SelectHub's team of research analysts, Zoho CRM has an analyst rating of 87\. Our analysts are still gathering data for Freshworks CRM. 

Zoho CRM - Analyst Score: 87 out of 100 87 

we're gathering data

Features Comparison 

**Account and Contact Management**  
Manage and organize every detail about your customers and prospects in one central place, so you always have the full history at your fingertips. 

100 

we're gathering data

**Communication Channels**  
Connect every email, call, and social media message to the right customer record, giving you a complete, organized view of all interactions. 

92 

we're gathering data

**Dashboards and Reports**  
Analyze sales trends and customer engagement instantly using visual reports and customizable dashboards, helping you understand performance at a glance. 

93 

we're gathering data

[Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

How Zoho CRM compares against the top 13 functional requirements as defined by SelectHub project data. 

Zoho CRM Freshworks CRM 

\+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

Account and Contact Management CommunicationChannels Dashboards And Reports Document Management Lead Management Mobile Capabilities OpportunityManagement Partner RelationshipManagement Platform Capabilities Product Management Quotes, Orders, AndContracts Management Sales PerformanceManagement Team Collaboration 100 92 93 97 100 84 100 60 95 100 84 91 93 0 25 50 75 100 

Implementation Level of Effort Estimation 

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Account And Contact Management**   
Manage and organize every detail about your customers and prospects in one central place, so you always have the full history at your fingertips. 

100%

0%

0%

we're gathering data

N/A

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N/A

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N/A

**Communication Channels**   
Connect every email, call, and social media message to the right customer record, giving you a complete, organized view of all interactions. 

92%

0%

8%

we're gathering data

N/A

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N/A

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N/A

**Dashboards And Reports**   
Analyze sales trends and customer engagement instantly using visual reports and customizable dashboards, helping you understand performance at a glance. 

83%

17%

0%

we're gathering data

N/A

we're gathering data

N/A

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N/A

**Document Management**   
Store and share all relevant files, contracts, and proposals directly on the customer's record, so you can easily find any document when you need it. 

100%

0%

0%

we're gathering data

N/A

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N/A

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N/A

**Lead Management**   
Nurture incoming leads by automatically assigning them, tracking their progress through the pipeline, and prioritizing the ones most likely to buy. 

100%

0%

0%

we're gathering data

N/A

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N/A

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N/A

**Mobile Capabilities**   
Access all your customer data, update deals, and log activities from your phone or tablet, so you can work effectively wherever you go. 

86%

0%

14%

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N/A

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N/A

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N/A

**Opportunity Management**   
Track your sales deals from start to finish, see exactly what stage each one is in, and forecast revenue with high accuracy. 

100%

0%

0%

we're gathering data

N/A

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N/A

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N/A

**Partner Relationship Management**   
Manage, track, and reward the activity of your external partners and resellers, ensuring everyone stays aligned on sales goals and progress. 

60%

0%

40%

we're gathering data

N/A

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N/A

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N/A

**Platform Capabilities**   
Customize the software's look, add unique fields, and connect it easily to other business tools, making it fit your specific way of working. 

95%

0%

5%

we're gathering data

N/A

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N/A

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N/A

**Product Management**   
Track details for every product or service you sell, making it simple to generate accurate quotes and manage related inventory records. 

100%

0%

0%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

**Quotes, Orders, And Contracts Management**   
Generate accurate sales quotes, convert them into orders, and manage all contracts directly, eliminating errors and speeding up your approval process. 

67%

33%

0%

we're gathering data

N/A

we're gathering data

N/A

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N/A

**Sales Performance Management**   
Monitor team sales goals, track individual progress against quotas, and provide coaching, all to help your team perform their best. 

88%

0%

12%

we're gathering data

N/A

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N/A

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N/A

**Team Collaboration**   
Work together seamlessly by assigning tasks, sharing notes, and mentioning teammates directly on customer records for faster problem-solving. 

83%

17%

0%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

**Customize This Data For Your Unique Needs**and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

Implementation Level of Effort Estimation 

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Integrations And Extensibility**   
Connect your CRM easily to other tools you already use, like email and accounting, creating a seamless, centralized system for all your work. 

88%

0%

12%

we're gathering data

N/A

we're gathering data

N/A

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N/A

**Platform Security**   
Protect your essential customer information by setting precise access permissions and ensuring only authorized people can view sensitive data. 

100%

0%

0%

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N/A

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N/A

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N/A

**Requirements Summary**Of typical requirements, 85.8% are fully supported out of the box by Zoho CRM including Account And Contact Management, Lead Management and Opportunity Management. We are still evaluating data for Freshworks CRM at this time. Freshworks CRM has an analyst rating of and a user sentiment rating of 'excellent' based on 19 reviews, while Zoho CRM has an analyst rating of 87 and a user sentiment rating of 'great' based on 11346 reviews. 

### User Sentiment Summary 

Zoho CRM has a user sentiment rating of 85 based on 11346 reviews. Freshworks CRM has a user sentiment rating of 100 based on 19 reviews. 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 11346 reviews 

![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 19 reviews 

Synopsis 

Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 

85% 

of users recommend this product

Zoho CRM has a 'great' User Satisfaction Rating of 85% when considering 11346 user reviews from 5 recognized software review sites. 

100% 

of users recommend this product

Freshworks CRM has a 'excellent' User Satisfaction Rating of 100% when considering 19 user reviews from 1 recognized software review sites. 

User Review Scores 

**FinancesOnline** 

**5.0** (20) 

**5.0** (19) 

**G2.com, Inc** 

**4.1** (2826) 

n/a 

**Capterra Inc** 

**4.3** (6966) 

n/a 

**Gartner, Inc** 

**4.4** (542) 

n/a 

**TrustRadius** 

**4.2** (992) 

n/a 

### Awards 

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. 

SelectHub research analysts have evaluated Zoho CRM and concluded it earns best-in-class honors for Account and Contact Management, Lead Management, Opportunity Management and Platform Security. 

![Account and Contact Management Award]()

![Lead Management Award]()

Show more

![Opportunity Management Award]()

![Platform Security Award]()

Freshworks CRM stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. 

![User Favorite Award]()

### Product Assistance 

Training Resources 

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Support 

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

### Product Basics 

Company Size 

i 

Small

Medium

Large

Small

Medium

Large

Platforms Supported 

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Deployment Supported 

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Comparison of Top Alternatives 

[Zoho CRM Alternatives ](https://www.selecthub.com/crm-software/zoho-crm/alternatives/) 

[Freshworks CRM Alternatives ](https://www.selecthub.com/crm-software/freshworks-crm/alternatives/) 

### Screenshots 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

### Key Features 

* **AI sales assistant** – Zia predicts lead and deal success, recommends the best times to reach out, and analyzes email sentiment to help prioritize follow-ups.
* **Workflow automation** – Supports rule-based automations for lead assignment, approval requests, and field updates, with blueprint tools for standardizing offline processes like deal closure.
* **Multichannel sales tools** – Connects email, phone via Phonebridge, social media, live chat, and web lead forms so sales reps can manage all outreach from one interface.
* **Mobile offline access** – The mobile app lets users view records and log activity without a connection, then syncs everything automatically once they're back online.

* **AI-powered insights** – Freddy AI delivers predictive analytics and actionable recommendations to help sales teams focus on the deals and actions most likely to move the needle.
* **Workflow automation** – A drag-and-drop interface lets you build custom automations for repetitive tasks, reducing manual work across the sales process.
* **Lead scoring** – Automatically scores leads based on engagement and conversion likelihood, helping reps focus their time on the contacts most worth pursuing.
* **Customer support module** – Built-in ticketing, knowledge base, and live chat tools let you handle customer inquiries without switching to a separate support platform.

### Top Alternatives in CRM Software 

[  Coevera ](https://www.selecthub.com/p/crm-software/pipeliner/) [  Copper CRM ](https://www.selecthub.com/p/crm-software/copper-crm/) [  Creatio ](https://www.selecthub.com/p/crm-software/creatio/) [  Dynamics 365 Sales ](https://www.selecthub.com/p/sales-force-automation-software/dynamics-365-sales/) [  Freshsales ](https://www.selecthub.com/p/crm-software/freshsales/) [  HubSpot Sales ](https://www.selecthub.com/p/sales-force-automation-software/hubspot-sales/) [  Infor CloudSuite CRM ](https://www.selecthub.com/p/crm-software/infor-crm/) [  Insightly ](https://www.selecthub.com/p/crm-software/insightly/) [  monday CRM ](https://www.selecthub.com/p/crm-software/monday-crm/) [  NetSuite CRM ](https://www.selecthub.com/p/crm-software/netsuite-crm/) [  Nimble CRM ](https://www.selecthub.com/p/crm-software/nimble-crm/) [  Oracle Sales Cloud ](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/) [  Pega CRM ](https://www.selecthub.com/p/crm-software/pega-crm/) [  Pipedrive ](https://www.selecthub.com/p/crm-software/pipedrive/) [  Salesforce Sales Cloud ](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/) 

### Head-to-Head Comparison 

![Zoho CRM Software Tool]() 

![Coevera Software Tool]() 

[Zoho CRM VS Coevera](https://www.selecthub.com/crm-software/zoho-crm-vs-pipeliner/) 

![Zoho CRM Software Tool]() 

![Copper CRM Software Tool]() 

[Zoho CRM VS Copper CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-copper-crm/) 

![Zoho CRM Software Tool]() 

![Creatio Software Tool]() 

[Zoho CRM VS Creatio](https://www.selecthub.com/crm-software/zoho-crm-vs-creatio/) 

![Zoho CRM Software Tool]() 

![Freshsales Software Tool]() 

[Zoho CRM VS Freshsales](https://www.selecthub.com/crm-software/zoho-crm-vs-freshsales/) 

![Zoho CRM Software Tool]() 

![Infor CloudSuite CRM Software Tool]() 

[Zoho CRM VS Infor CloudSuite CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-infor-crm/) 

![Zoho CRM Software Tool]() 

![Insightly Software Tool]() 

[Zoho CRM VS Insightly](https://www.selecthub.com/crm-software/zoho-crm-vs-insightly/) 

![Zoho CRM Software Tool]() 

![monday CRM Software Tool]() 

[Zoho CRM VS monday CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-monday-crm/) 

![Zoho CRM Software Tool]() 

![Nimble CRM Software Tool]() 

[Zoho CRM VS Nimble CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-nimble-crm/) 

![Zoho CRM Software Tool]() 

![Oracle Sales Cloud Software Tool]() 

[Zoho CRM VS Oracle Sales Cloud](https://www.selecthub.com/crm-software/zoho-crm-vs-oracle-sales-cloud/) 

![Zoho CRM Software Tool]() 

![Pega CRM Software Tool]() 

[Zoho CRM VS Pega CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-pega-crm/) 

![Zoho CRM Software Tool]() 

![Pipedrive Software Tool]() 

[Zoho CRM VS Pipedrive](https://www.selecthub.com/crm-software/pipedrive-vs-zoho-crm/) 

![Zoho CRM Software Tool]() 

![Sugar Sell Software Tool]() 

[Zoho CRM VS Sugar Sell](https://www.selecthub.com/crm-software/zoho-crm-vs-sugar-sell/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

[Build Your Requirements](https://pmo.selecthub.com/crm-requirements-template-tool-site-vers/)

![SelectHub Products Cost and Pricing Guide]() 

[Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=CRM%20Software)

**Tier 1:**  
Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#)

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