[Home](https://www.selecthub.com/) \> [CRM](https://www.selecthub.com/category/customer-relationship-management/) \> [CRM Software](https://www.selecthub.com/c/crm-software/) \> [Zoho CRM](https://www.selecthub.com/p/crm-software/zoho-crm/) \> Zoho CRM vs Dynamics 365 CRM 

# Zoho CRM vs Dynamics 365 CRM 

Last Updated: August 17th, 2026 

Our analysts compared [Zoho CRM](https://www.selecthub.com/p/crm-software/zoho-crm/) vs [Dynamics 365 CRM](https://www.selecthub.com/p/crm-software/dynamics-365-crm/) based on data from our 400+ point analysis of [CRM Software](https://www.selecthub.com/c/crm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=CRM Software&cta=crm-software). 

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) 

Remove Add to Compare 

[![Zoho CRM Software Tool](https://cdn.selecthub.com/products/1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7/resources/normal/logo.png?1724433236)](https://www.selecthub.com/p/crm-software/zoho-crm/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

Remove Add to Compare 

[![Dynamics 365 CRM Software Tool](https://cdn.selecthub.com/products/378a063b8fdb1db941e34f4bde584c7d-9ac23d32c7791a36e6643c328ec6382b/resources/normal/logo.png?1740045021)](https://www.selecthub.com/p/crm-software/dynamics-365-crm/)

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Zoho%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Zoho%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Zoho%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Zoho%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236&price=2) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Dynamics%2B365%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F378a063b8fdb1db941e34f4bde584c7d-9ac23d32c7791a36e6643c328ec6382b%2Fresources%2Fnormal%2Flogo.png%3F1740045021) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Dynamics%2B365%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F378a063b8fdb1db941e34f4bde584c7d-9ac23d32c7791a36e6643c328ec6382b%2Fresources%2Fnormal%2Flogo.png%3F1740045021) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Dynamics%2B365%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F378a063b8fdb1db941e34f4bde584c7d-9ac23d32c7791a36e6643c328ec6382b%2Fresources%2Fnormal%2Flogo.png%3F1740045021&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Dynamics%2B365%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F378a063b8fdb1db941e34f4bde584c7d-9ac23d32c7791a36e6643c328ec6382b%2Fresources%2Fnormal%2Flogo.png%3F1740045021&price=2) 

### Products Insights 

Overall Rating Comparison 

[ Analyst Rating Zoho CRM - Analyst Score: 87 out of 100 87 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (11346 Reviews) ](#user-sentiment-section) 

[ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (5825 Reviews) ](#user-sentiment-section) 

Price Starts From 

$14/User, Monthly, Freemium 

[15-30 Day Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho CRM&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7/resources/normal/logo.png?1724433236) 

$65/User, Monthly 

[Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Dynamics 365 CRM&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/378a063b8fdb1db941e34f4bde584c7d-9ac23d32c7791a36e6643c328ec6382b/resources/normal/logo.png?1740045021) 

Pros 

What we like about Zoho CRM and Dynamics 365 CRM: 

* Affordable tiered pricing includes a free plan for up to three users
* AI assistant Zia predicts lead success and suggests activities to automate
* Mobile app works offline and syncs automatically when reconnected
* Supports both code and no-code customization tools for all technical levels

* Deep integration with Microsoft tools like Outlook, Teams and Office 365
* LinkedIn Sales Navigator connection supports relationship-based selling
* Adding or removing fields is straightforward and doesn't require technical help
* Lead scoring and smart scheduling help reps focus on the best opportunities

Cons 

What we dislike about Zoho CRM and Dynamics 365 CRM: 

* Customer support response times leave users frustrated
* Some features require extra Zoho add-ons at additional cost
* No mobile push notifications
* Advanced customization features carry a notable learning curve

* Complex navigation trips up new users, especially around reporting
* Implementation typically requires a Microsoft Gold Support Partner
* Doesn't support importing contacts via CSV file
* Deep customization often needs costly IT expertise or outside consultants

### Our Review 

**Bottom line:** Zoho CRM is the better fit if you want an affordable, AI-powered CRM that works well without a deep Microsoft commitment. Dynamics 365 CRM makes more sense if your team already lives in Microsoft tools and you need a platform that slots directly into that ecosystem.

On price, the gap is real. Zoho starts at $14 per user per month, while Dynamics 365 starts at $65 per user per month. If budget is a deciding factor, Zoho gives you a lot more room, and there's even a free plan for up to three users.

Both products lean on AI, but in different ways. Zoho's AI assistant, Zia, focuses on sales performance — predicting which leads are likely to convert, suggesting the best times to send emails, and recommending activities based on behavior patterns. Dynamics 365 uses AI more broadly across lead scoring, case routing and data entry prompts, and it ties closely into Microsoft's broader intelligence tools like Power BI and Azure.

Customization is a strength for both, but the experience differs. Zoho gives you code and no-code options, so people at any technical level can build what they need. Dynamics 365 is more flexible at scale, but getting there often means involving IT staff or hiring consultants, and implementation can require a Microsoft Gold Support Partner.

If you're already in the Microsoft ecosystem and need tight integration with Outlook, Teams and LinkedIn, Dynamics 365 is hard to beat. But if you want strong automation, a capable mobile app that works offline, and pricing that doesn't require a large budget, Zoho is the more practical starting point for most.

### Analyst Rating Summary 

Overall Scores 

Based on the research and analysis by SelectHub's team of research analysts, Zoho CRM has an analyst rating of 87\. Our analysts are still gathering data for Dynamics 365 CRM. 

Zoho CRM - Analyst Score: 87 out of 100 87 

we're gathering data

Features Comparison 

**Account and Contact Management**  
Manage and organize every detail about your customers and prospects in one central place, so you always have the full history at your fingertips. 

100 

we're gathering data

**Communication Channels**  
Connect every email, call, and social media message to the right customer record, giving you a complete, organized view of all interactions. 

92 

we're gathering data

**Dashboards and Reports**  
Analyze sales trends and customer engagement instantly using visual reports and customizable dashboards, helping you understand performance at a glance. 

93 

we're gathering data

[Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

How Zoho CRM compares against the top 13 functional requirements as defined by SelectHub project data. 

Zoho CRM Dynamics 365 CRM 

\+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

Account and Contact Management CommunicationChannels Dashboards And Reports Document Management Lead Management Mobile Capabilities OpportunityManagement Partner RelationshipManagement Platform Capabilities Product Management Quotes, Orders, AndContracts Management Sales PerformanceManagement Team Collaboration 100 92 93 97 100 84 100 60 95 100 84 91 93 0 25 50 75 100 

Implementation Level of Effort Estimation 

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Account And Contact Management**   
Manage and organize every detail about your customers and prospects in one central place, so you always have the full history at your fingertips. 

100%

0%

0%

we're gathering data

N/A

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N/A

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N/A

**Communication Channels**   
Connect every email, call, and social media message to the right customer record, giving you a complete, organized view of all interactions. 

92%

0%

8%

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N/A

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N/A

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N/A

**Dashboards And Reports**   
Analyze sales trends and customer engagement instantly using visual reports and customizable dashboards, helping you understand performance at a glance. 

83%

17%

0%

we're gathering data

N/A

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N/A

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N/A

**Document Management**   
Store and share all relevant files, contracts, and proposals directly on the customer's record, so you can easily find any document when you need it. 

100%

0%

0%

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N/A

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N/A

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N/A

**Lead Management**   
Nurture incoming leads by automatically assigning them, tracking their progress through the pipeline, and prioritizing the ones most likely to buy. 

100%

0%

0%

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N/A

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N/A

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N/A

**Mobile Capabilities**   
Access all your customer data, update deals, and log activities from your phone or tablet, so you can work effectively wherever you go. 

86%

0%

14%

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N/A

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N/A

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N/A

**Opportunity Management**   
Track your sales deals from start to finish, see exactly what stage each one is in, and forecast revenue with high accuracy. 

100%

0%

0%

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N/A

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N/A

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N/A

**Partner Relationship Management**   
Manage, track, and reward the activity of your external partners and resellers, ensuring everyone stays aligned on sales goals and progress. 

60%

0%

40%

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N/A

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N/A

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N/A

**Platform Capabilities**   
Customize the software's look, add unique fields, and connect it easily to other business tools, making it fit your specific way of working. 

95%

0%

5%

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N/A

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N/A

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N/A

**Product Management**   
Track details for every product or service you sell, making it simple to generate accurate quotes and manage related inventory records. 

100%

0%

0%

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N/A

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N/A

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N/A

**Quotes, Orders, And Contracts Management**   
Generate accurate sales quotes, convert them into orders, and manage all contracts directly, eliminating errors and speeding up your approval process. 

67%

33%

0%

we're gathering data

N/A

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N/A

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N/A

**Sales Performance Management**   
Monitor team sales goals, track individual progress against quotas, and provide coaching, all to help your team perform their best. 

88%

0%

12%

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N/A

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N/A

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N/A

**Team Collaboration**   
Work together seamlessly by assigning tasks, sharing notes, and mentioning teammates directly on customer records for faster problem-solving. 

83%

17%

0%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

**Customize This Data For Your Unique Needs**and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

Implementation Level of Effort Estimation 

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Integrations And Extensibility**   
Connect your CRM easily to other tools you already use, like email and accounting, creating a seamless, centralized system for all your work. 

88%

0%

12%

we're gathering data

N/A

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N/A

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N/A

**Platform Security**   
Protect your essential customer information by setting precise access permissions and ensuring only authorized people can view sensitive data. 

100%

0%

0%

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N/A

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N/A

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N/A

**Requirements Summary**Of typical requirements, 85.8% are fully supported out of the box by Zoho CRM including Account And Contact Management, Lead Management and Opportunity Management. We are still evaluating data for Dynamics 365 CRM at this time. Dynamics 365 CRM has an analyst rating of and a user sentiment rating of 'great' based on 5825 reviews, while Zoho CRM has an analyst rating of 87 and a user sentiment rating of 'great' based on 11346 reviews. 

### User Sentiment Summary 

Zoho CRM has a user sentiment rating of 85 based on 11346 reviews. Dynamics 365 CRM has a user sentiment rating of 82 based on 5825 reviews. 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 11346 reviews 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 5825 reviews 

Synopsis 

Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 

85% 

of users recommend this product

Zoho CRM has a 'great' User Satisfaction Rating of 85% when considering 11346 user reviews from 5 recognized software review sites. 

82% 

of users recommend this product

Dynamics 365 CRM has a 'great' User Satisfaction Rating of 82% when considering 5825 user reviews from 5 recognized software review sites. 

User Review Scores 

**FinancesOnline** 

**5.0** (20) 

**4.6** (21) 

**G2.com, Inc** 

**4.1** (2826) 

**3.7** (1433) 

**Software Advice, Inc** 

n/a 

**4.3** (3779) 

**Capterra Inc** 

**4.3** (6966) 

n/a 

**Gartner, Inc** 

**4.4** (542) 

**4.5** (23) 

**TrustRadius** 

**4.2** (992) 

**3.9** (569) 

### Awards 

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. 

SelectHub research analysts have evaluated Zoho CRM and concluded it earns best-in-class honors for Account and Contact Management, Lead Management, Opportunity Management and Platform Security. 

![Account and Contact Management Award]()

![Lead Management Award]()

Show more

![Opportunity Management Award]()

![Platform Security Award]()

No awards.

### Product Assistance 

Training Resources 

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Support 

Email

Phone

Chat

FAQ

Forum

Help Desk

Knowledge Base

Tickets

Training

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Help Desk

Knowledge Base

Tickets

Training

24/7 Live Support

### Product Basics 

Company Size 

i 

Small

Medium

Large

Small

Medium

Large

Platforms Supported 

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Deployment Supported 

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Comparison of Top Alternatives 

[Zoho CRM Alternatives ](https://www.selecthub.com/crm-software/zoho-crm/alternatives/) 

[Dynamics 365 CRM Alternatives ](https://www.selecthub.com/crm-software/dynamics-365-crm/alternatives/) 

### Screenshots 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]() 

### Key Features 

* **AI-powered sales assistant** – Zia analyzes behavior patterns to predict lead and deal success, recommend the best times for outreach, and suggest which tasks to automate.
* **Lead creation automation** – An email parser tool captures lead data from incoming inquiries automatically, reducing manual entry and keeping the pipeline current.
* **SalesInbox** – A dedicated inbox organizes emails by sales priority and connects directly to contact records, so reps can act on the most important messages without switching apps.
* **Workflow customization** – The Blueprint feature maps offline processes like order management into the CRM, and Kiosk Studio lets users build page layouts and automations with a mix of code and no-code tools.

* **AI lead scoring** – Scoring models rank contacts by conversion likelihood and surface lead trend and grade metrics, so reps can focus on the opportunities most likely to close.
* **Campaign builder** – A visual drag-and-drop tool lets you design customer journeys, set segment-based triggers, assign emails and include events or surveys without writing code.
* **Customer service insights** – AI and machine learning track case metrics, backlog trends, agent performance and satisfaction levels in visual dashboards for at-a-glance monitoring.
* **LinkedIn Sales Navigator integration** – Connects contact records with LinkedIn profile data and related leads, giving reps richer context for relationship-based selling.

### Top Alternatives in CRM Software 

[  Coevera ](https://www.selecthub.com/p/crm-software/pipeliner/) [  Copper CRM ](https://www.selecthub.com/p/crm-software/copper-crm/) [  Creatio ](https://www.selecthub.com/p/crm-software/creatio/) [  Dynamics 365 Sales ](https://www.selecthub.com/p/crm-software/dynamics-365-sales/) [  Freshsales ](https://www.selecthub.com/p/crm-software/freshsales/) [  HubSpot Sales ](https://www.selecthub.com/p/crm-software/hubspot-sales/) [  Infor CloudSuite CRM ](https://www.selecthub.com/p/crm-software/infor-crm/) [  Insightly ](https://www.selecthub.com/p/crm-software/insightly/) [  monday CRM ](https://www.selecthub.com/p/crm-software/monday-crm/) [  NetSuite CRM ](https://www.selecthub.com/p/crm-software/netsuite-crm/) [  Nimble CRM ](https://www.selecthub.com/p/crm-software/nimble-crm/) [  Oracle Sales Cloud ](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/) [  Pega CRM ](https://www.selecthub.com/p/crm-software/pega-crm/) [  Pipedrive ](https://www.selecthub.com/p/crm-software/pipedrive/) [  Salesforce Sales Cloud ](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/) 

### Head-to-Head Comparison 

![Zoho CRM Software Tool]() 

![Creatio Software Tool]() 

[Zoho CRM VS Creatio](https://www.selecthub.com/crm-software/zoho-crm-vs-creatio/) 

![Zoho CRM Software Tool]() 

![Dynamics 365 Sales Software Tool]() 

[Zoho CRM VS Dynamics 365 Sales](https://www.selecthub.com/crm-software/zoho-crm-vs-dynamics-365-sales/) 

![Zoho CRM Software Tool]() 

![Freshsales Software Tool]() 

[Zoho CRM VS Freshsales](https://www.selecthub.com/crm-software/zoho-crm-vs-freshsales/) 

![Zoho CRM Software Tool]() 

![HubSpot Sales Software Tool]() 

[Zoho CRM VS HubSpot Sales](https://www.selecthub.com/crm-software/zoho-crm-vs-hubspot-sales/) 

![Zoho CRM Software Tool]() 

![Infor CloudSuite CRM Software Tool]() 

[Zoho CRM VS Infor CloudSuite CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-infor-crm/) 

![Zoho CRM Software Tool]() 

![Insightly Software Tool]() 

[Zoho CRM VS Insightly](https://www.selecthub.com/crm-software/zoho-crm-vs-insightly/) 

![Zoho CRM Software Tool]() 

![monday CRM Software Tool]() 

[Zoho CRM VS monday CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-monday-crm/) 

![Zoho CRM Software Tool]() 

![Nimble CRM Software Tool]() 

[Zoho CRM VS Nimble CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-nimble-crm/) 

![Zoho CRM Software Tool]() 

![Oracle Sales Cloud Software Tool]() 

[Zoho CRM VS Oracle Sales Cloud](https://www.selecthub.com/crm-software/zoho-crm-vs-oracle-sales-cloud/) 

![Zoho CRM Software Tool]() 

![Pega CRM Software Tool]() 

[Zoho CRM VS Pega CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-pega-crm/) 

![Zoho CRM Software Tool]() 

![Pipedrive Software Tool]() 

[Zoho CRM VS Pipedrive](https://www.selecthub.com/crm-software/pipedrive-vs-zoho-crm/) 

![Zoho CRM Software Tool]() 

![Sugar Sell Software Tool]() 

[Zoho CRM VS Sugar Sell](https://www.selecthub.com/crm-software/zoho-crm-vs-sugar-sell/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

[Build Your Requirements](https://pmo.selecthub.com/crm-requirements-template-tool-site-vers/)

![SelectHub Products Cost and Pricing Guide]() 

[Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=CRM%20Software)

**Tier 1:**  
Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#)

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