[Home](https://www.selecthub.com/) \> [CRM](https://www.selecthub.com/category/customer-relationship-management/) \> [CRM Software](https://www.selecthub.com/c/crm-software/) \> [Zoho CRM](https://www.selecthub.com/p/crm-software/zoho-crm/) \> Zoho CRM vs Bitrix24 

# Zoho CRM vs Bitrix24 

Last Updated: August 17th, 2026 

Our analysts compared [Zoho CRM](https://www.selecthub.com/p/crm-software/zoho-crm/) vs [Bitrix24](https://www.selecthub.com/p/crm-software/bitrix24/) based on data from our 400+ point analysis of [CRM Software](https://www.selecthub.com/c/crm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=CRM Software&cta=crm-software). 

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) 

Remove Add to Compare 

[![Zoho CRM Software Tool](https://cdn.selecthub.com/products/1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7/resources/normal/logo.png?1724433236)](https://www.selecthub.com/p/crm-software/zoho-crm/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

Remove Add to Compare 

[![Bitrix24 Software Tool](https://cdn.selecthub.com/products/702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e/resources/normal/logo.png?1693317499)](https://www.selecthub.com/p/crm-software/bitrix24/)

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Zoho%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Zoho%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Zoho%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Zoho%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236&price=2) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Bitrix24&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e%2Fresources%2Fnormal%2Flogo.png%3F1693317499) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Bitrix24&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e%2Fresources%2Fnormal%2Flogo.png%3F1693317499) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Bitrix24&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e%2Fresources%2Fnormal%2Flogo.png%3F1693317499&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Bitrix24&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e%2Fresources%2Fnormal%2Flogo.png%3F1693317499&price=2) 

### Products Insights 

Overall Rating Comparison 

[ Analyst Rating Zoho CRM - Analyst Score: 87 out of 100 87 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (11346 Reviews) ](#user-sentiment-section) 

[ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (1460 Reviews) ](#user-sentiment-section) 

Price Starts From 

$14/User, Monthly, Freemium 

[15-30 Day Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho CRM&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7/resources/normal/logo.png?1724433236) 

$49 Monthly 

[Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Bitrix24&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e/resources/normal/logo.png?1693317499) 

Pros 

What we like about Zoho CRM and Bitrix24: 

* Zia, the AI assistant, predicts lead and deal success and surfaces automations based on behavior
* Robust contact and account management with multiple ways to create and maintain records
* Mobile app works offline and supports geo-location for field reps
* Deep customization through workflow rules, Kiosk Studio, and a developer platform

* Free plan available for smaller budgets or less complex needs
* Built-in project management handles client tasks and billable hours without a third-party tool
* On-premise deployment with source code access for full platform control
* Multichannel call center includes PBX, telemarketing tools, and local numbers in 50+ countries

Cons 

What we dislike about Zoho CRM and Bitrix24: 

* Some advanced features require upgrading to higher-tier plans, which adds cost for smaller teams
* Customization can be complex and takes extra time to implement correctly
* No mobile push notifications, and CPQ integration isn't supported natively

* Users find the interface difficult to navigate and overwhelming for everyday tasks
* Customer support is widely seen as slow and unhelpful when issues arise
* The platform includes many features that go unused, which adds clutter rather than value

### Our Review 

**Bottom line:** Zoho CRM is the stronger pick if you want a deep, AI-assisted CRM with extensive automation and customization. Bitrix24 makes more sense if you need a broad collaboration and sales platform on a tight budget, especially with its free plan and built-in project management.

Zoho's AI assistant, Zia, sets it apart in day-to-day sales work. It predicts lead and deal success, suggests the best times to contact prospects, and flags email sentiment — tools that go well beyond what Bitrix24 offers on the AI front. Zoho also handles contact and account management with more depth, supporting multiple record creation methods and detailed interaction tracking across the full customer lifecycle.

On pricing, Zoho starts at $14 per user per month, so costs scale with your team size. Bitrix24 starts at $49 per month for the whole account, which can be more economical for larger teams. Bitrix24 also has a free plan for companies with lighter needs, giving it a clear edge for budget-constrained buyers.

Where Bitrix24 pulls ahead is in breadth. It includes project management, a full call center with PBX and telemarketing tools, and an on-premise deployment option with source code access — capabilities Zoho CRM doesn't offer natively. If your team needs to manage client projects alongside sales, or run a call center without adding separate software, Bitrix24 covers more ground in one place.

The tradeoff with Bitrix24 is usability. Users frequently find the interface hard to navigate, and the sheer volume of features can feel overwhelming. Zoho has its own learning curve around customization, but its interface tends to be more intuitive once set up. Both products have weak customer support reputations, so neither is a safe bet if responsive help is a priority.

If your focus is CRM depth — AI-driven insights, granular automation, and strong mobile capabilities — Zoho is the better fit. If you want a broader platform that covers sales, collaboration, and project work under one roof without breaking the budget, Bitrix24 is worth a serious look.

### Analyst Rating Summary 

Overall Scores 

Based on the research and analysis by SelectHub's team of research analysts, Zoho CRM has an analyst rating of 87\. Our analysts are still gathering data for Bitrix24\. 

Zoho CRM - Analyst Score: 87 out of 100 87 

we're gathering data

Features Comparison 

**Account and Contact Management**  
Manage and organize every detail about your customers and prospects in one central place, so you always have the full history at your fingertips. 

100 

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**Communication Channels**  
Connect every email, call, and social media message to the right customer record, giving you a complete, organized view of all interactions. 

92 

we're gathering data

**Dashboards and Reports**  
Analyze sales trends and customer engagement instantly using visual reports and customizable dashboards, helping you understand performance at a glance. 

93 

we're gathering data

[Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

How Zoho CRM compares against the top 13 functional requirements as defined by SelectHub project data. 

Zoho CRM Bitrix24 

\+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

Account and Contact Management CommunicationChannels Dashboards And Reports Document Management Lead Management Mobile Capabilities OpportunityManagement Partner RelationshipManagement Platform Capabilities Product Management Quotes, Orders, AndContracts Management Sales PerformanceManagement Team Collaboration 100 92 93 97 100 84 100 60 95 100 84 91 93 0 25 50 75 100 

Implementation Level of Effort Estimation 

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Account And Contact Management**   
Manage and organize every detail about your customers and prospects in one central place, so you always have the full history at your fingertips. 

100%

0%

0%

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N/A

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**Communication Channels**   
Connect every email, call, and social media message to the right customer record, giving you a complete, organized view of all interactions. 

92%

0%

8%

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N/A

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**Dashboards And Reports**   
Analyze sales trends and customer engagement instantly using visual reports and customizable dashboards, helping you understand performance at a glance. 

83%

17%

0%

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N/A

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N/A

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N/A

**Document Management**   
Store and share all relevant files, contracts, and proposals directly on the customer's record, so you can easily find any document when you need it. 

100%

0%

0%

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N/A

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**Lead Management**   
Nurture incoming leads by automatically assigning them, tracking their progress through the pipeline, and prioritizing the ones most likely to buy. 

100%

0%

0%

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N/A

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N/A

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**Mobile Capabilities**   
Access all your customer data, update deals, and log activities from your phone or tablet, so you can work effectively wherever you go. 

86%

0%

14%

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N/A

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**Opportunity Management**   
Track your sales deals from start to finish, see exactly what stage each one is in, and forecast revenue with high accuracy. 

100%

0%

0%

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N/A

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N/A

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N/A

**Partner Relationship Management**   
Manage, track, and reward the activity of your external partners and resellers, ensuring everyone stays aligned on sales goals and progress. 

60%

0%

40%

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N/A

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N/A

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**Platform Capabilities**   
Customize the software's look, add unique fields, and connect it easily to other business tools, making it fit your specific way of working. 

95%

0%

5%

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N/A

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**Product Management**   
Track details for every product or service you sell, making it simple to generate accurate quotes and manage related inventory records. 

100%

0%

0%

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N/A

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N/A

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N/A

**Quotes, Orders, And Contracts Management**   
Generate accurate sales quotes, convert them into orders, and manage all contracts directly, eliminating errors and speeding up your approval process. 

67%

33%

0%

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N/A

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N/A

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N/A

**Sales Performance Management**   
Monitor team sales goals, track individual progress against quotas, and provide coaching, all to help your team perform their best. 

88%

0%

12%

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N/A

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**Team Collaboration**   
Work together seamlessly by assigning tasks, sharing notes, and mentioning teammates directly on customer records for faster problem-solving. 

83%

17%

0%

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N/A

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N/A

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N/A

**Customize This Data For Your Unique Needs**and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

Implementation Level of Effort Estimation 

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Integrations And Extensibility**   
Connect your CRM easily to other tools you already use, like email and accounting, creating a seamless, centralized system for all your work. 

88%

0%

12%

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N/A

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**Platform Security**   
Protect your essential customer information by setting precise access permissions and ensuring only authorized people can view sensitive data. 

100%

0%

0%

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N/A

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**Requirements Summary**Of typical requirements, 85.8% are fully supported out of the box by Zoho CRM including Account And Contact Management, Lead Management and Opportunity Management. We are still evaluating data for Bitrix24 at this time. Bitrix24 has an analyst rating of and a user sentiment rating of 'great' based on 1460 reviews, while Zoho CRM has an analyst rating of 87 and a user sentiment rating of 'great' based on 11346 reviews. 

### User Sentiment Summary 

Zoho CRM has a user sentiment rating of 85 based on 11346 reviews. Bitrix24 has a user sentiment rating of 82 based on 1460 reviews. 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 11346 reviews 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 1460 reviews 

Synopsis 

Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 

85% 

of users recommend this product

Zoho CRM has a 'great' User Satisfaction Rating of 85% when considering 11346 user reviews from 5 recognized software review sites. 

82% 

of users recommend this product

Bitrix24 has a 'great' User Satisfaction Rating of 82% when considering 1460 user reviews from 5 recognized software review sites. 

User Review Scores 

**FinancesOnline** 

**5.0** (20) 

**4.7** (19) 

**G2.com, Inc** 

**4.1** (2826) 

**4.1** (515) 

**Capterra Inc** 

**4.3** (6966) 

**4.1** (804) 

**Gartner, Inc** 

**4.4** (542) 

**4.2** (27) 

**TrustRadius** 

**4.2** (992) 

**4.1** (95) 

### Awards 

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. 

SelectHub research analysts have evaluated Zoho CRM and concluded it earns best-in-class honors for Account and Contact Management, Lead Management, Opportunity Management and Platform Security. 

![Account and Contact Management Award]()

![Lead Management Award]()

Show more

![Opportunity Management Award]()

![Platform Security Award]()

No awards.

### Product Assistance 

Training Resources 

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Support 

Email

Phone

Chat

FAQ

Forum

Help Desk

Knowledge Base

Tickets

Training

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Help Desk

Knowledge Base

Tickets

Training

24/7 Live Support

### Product Basics 

Company Size 

i 

Small

Medium

Large

Small

Medium

Large

Platforms Supported 

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Deployment Supported 

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Comparison of Top Alternatives 

[Zoho CRM Alternatives ](https://www.selecthub.com/crm-software/zoho-crm/alternatives/) 

[Bitrix24 Alternatives ](https://www.selecthub.com/crm-software/bitrix24/alternatives/) 

### Screenshots 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

### Key Features 

* **AI sales assistant** – Zia predicts lead and deal success, recommends the best times to reach contacts, and analyzes email sentiment to help reps prioritize their outreach.
* **Pipeline management** – Supports multiple deal pipelines with a custom Kanban view, dropdown-linked fields, and activity tracking across emails, calls, tasks, and notes tied to each deal.
* **Marketing automation** – Lets you segment contacts, automate lead nurturing sequences, run email campaigns, manage events end-to-end, and track campaign spending and performance.
* **Multichannel communication** – Connects email, social media, phone via Phonebridge, and live chat from one interface, so reps can respond across channels without switching tools.
* **Developer platform** – Offers a REST API, SDKs for web and mobile, and WYSIWYG tools so users at any technical level can build custom apps and extend the CRM.

* **Call center tools** – Includes PBX functionality for routing, queueing, and voicemail, plus telemarketing features like voice broadcasting, automatic call transcription, and local numbers in 50+ countries.
* **Pipeline management** – A Kanban layout shows deal stages visually, with support for custom stages and multiple pipelines so teams can track different sales motions side by side.
* **Campaign management** – Lets you build static or dynamic audience segments, run social advertising campaigns, and set up bulk mail and instant messaging campaigns with built-in templates and metrics.
* **Project management** – Handles client project details, task creation, team collaboration, and billable hour tracking all within the platform, without needing a separate project tool.
* **Self-hosted deployment** – The on-premise option includes LDAP and Active Directory support, SSO, RSA encryption, web clustering, and full source code access for teams that need complete infrastructure control.

### Top Alternatives in CRM Software 

[  Coevera ](https://www.selecthub.com/p/crm-software/pipeliner/) [  Copper CRM ](https://www.selecthub.com/p/crm-software/copper-crm/) [  Creatio ](https://www.selecthub.com/p/crm-software/creatio/) [  Dynamics 365 Sales ](https://www.selecthub.com/p/crm-software/dynamics-365-sales/) [  Freshsales ](https://www.selecthub.com/p/crm-software/freshsales/) [  HubSpot Sales ](https://www.selecthub.com/p/crm-software/hubspot-sales/) [  Infor CloudSuite CRM ](https://www.selecthub.com/p/crm-software/infor-crm/) [  Insightly ](https://www.selecthub.com/p/crm-software/insightly/) [  monday CRM ](https://www.selecthub.com/p/crm-software/monday-crm/) [  NetSuite CRM ](https://www.selecthub.com/p/crm-software/netsuite-crm/) [  Nimble CRM ](https://www.selecthub.com/p/crm-software/nimble-crm/) [  Oracle Sales Cloud ](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/) [  Pega CRM ](https://www.selecthub.com/p/crm-software/pega-crm/) [  Pipedrive ](https://www.selecthub.com/p/crm-software/pipedrive/) [  Salesforce Sales Cloud ](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/) 

### Related Categories 

Zoho CRM and Bitrix24 can also be found with other leading products in these categories: 

[Lead Management Software ](https://www.selecthub.com/c/lead-management-software/) 

Show more 

[Business Phone Systems ](https://www.selecthub.com/c/business-phone-systems/) 

[Cloud PBX ](https://www.selecthub.com/c/cloud-pbx-software/) 

[Collaboration Software ](https://www.selecthub.com/c/collaboration-software-tools/) 

[Conversational AI Platforms ](https://www.selecthub.com/c/conversational-ai-platforms/) 

[Telephony Software ](https://www.selecthub.com/c/telephony-software/) 

Show more 

### Head-to-Head Comparison 

![Zoho CRM Software Tool]() 

![Creatio Software Tool]() 

[Zoho CRM VS Creatio](https://www.selecthub.com/crm-software/zoho-crm-vs-creatio/) 

![Zoho CRM Software Tool]() 

![Dynamics 365 Sales Software Tool]() 

[Zoho CRM VS Dynamics 365 Sales](https://www.selecthub.com/crm-software/zoho-crm-vs-dynamics-365-sales/) 

![Zoho CRM Software Tool]() 

![Freshsales Software Tool]() 

[Zoho CRM VS Freshsales](https://www.selecthub.com/crm-software/zoho-crm-vs-freshsales/) 

![Zoho CRM Software Tool]() 

![HubSpot Sales Software Tool]() 

[Zoho CRM VS HubSpot Sales](https://www.selecthub.com/crm-software/zoho-crm-vs-hubspot-sales/) 

![Zoho CRM Software Tool]() 

![Infor CloudSuite CRM Software Tool]() 

[Zoho CRM VS Infor CloudSuite CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-infor-crm/) 

![Zoho CRM Software Tool]() 

![Insightly Software Tool]() 

[Zoho CRM VS Insightly](https://www.selecthub.com/crm-software/zoho-crm-vs-insightly/) 

![Zoho CRM Software Tool]() 

![monday CRM Software Tool]() 

[Zoho CRM VS monday CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-monday-crm/) 

![Zoho CRM Software Tool]() 

![Nimble CRM Software Tool]() 

[Zoho CRM VS Nimble CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-nimble-crm/) 

![Zoho CRM Software Tool]() 

![Oracle Sales Cloud Software Tool]() 

[Zoho CRM VS Oracle Sales Cloud](https://www.selecthub.com/crm-software/zoho-crm-vs-oracle-sales-cloud/) 

![Zoho CRM Software Tool]() 

![Pega CRM Software Tool]() 

[Zoho CRM VS Pega CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-pega-crm/) 

![Zoho CRM Software Tool]() 

![Pipedrive Software Tool]() 

[Zoho CRM VS Pipedrive](https://www.selecthub.com/crm-software/pipedrive-vs-zoho-crm/) 

![Zoho CRM Software Tool]() 

![Sugar Sell Software Tool]() 

[Zoho CRM VS Sugar Sell](https://www.selecthub.com/crm-software/zoho-crm-vs-sugar-sell/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

[Build Your Requirements](https://pmo.selecthub.com/crm-requirements-template-tool-site-vers/)

![SelectHub Products Cost and Pricing Guide]() 

[Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=CRM%20Software)

**Tier 1:**  
Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

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          }
```