What is SugarCRM?
SugarCRM is a leading solution focused exclusively on customer relationship management. Helps you understand who your customers are and how your company is performing. Enables businesses to create extraordinary customer relationships with an innovative and affordable customer relationship management solution.
Product Screenshots and Videos
Benefits and Insights
Why use SugarCRM?
Key differentiators & advantages of SugarCRM
The advantage of utilizing tools such as Sugar are numerous. First and foremost, customer relationship software enables you to understand who your customers are and how your company is performing. Second, it provides valuable insights across the sectors of marketing, sales and support, allowing everyone to work toward common goals. In addition to these benefits of CRM, Sugar measures results so your company can improve overall performance.
Cost of Ownership
Typical cost structure for Sugar CRM:
|Maintenance Cost||Included in the upfront license cost|
|Customization Cost||For both the types of deployments, cost will vary depending on the type of module selected and the level of customization required (add-on) for developing or enhancing an existing product feature or module|
|Data Migration Cost/Change Management/Upfront Switching Cost||
|Sugar CRM Professional Pricing||
|Sugar CRM Enterprise Pricing||
|Sugar CRM Ultimate Pricing||
|Deployment Options||What options are available for product deployment?||
|Pricing Model||What is the pricing model?||
|Minimum Commitment||Is there a minimum monthly or yearly commitment required for purchase?||Minimum annual subscription includes 10 user licenses and starts at $4,800/year for Sugar Professional and $7,800/year for Sugar Enterprise|
|Custom Quote||Can you get a custom quote?||No|
|Free Trial||Does the vendor provide a free trial option?||Yes|
Some of the product limitations include:
- Limited import tool features and storage capacity
- Does not offer robust mobile app functionality
- No longer has integration with Pardot, a B2B marketing automation tool by Salesforce
- Does not provide a calendar synchronization feature
- Does not provide quick access to sales reports that requires navigation through multiple pages
- Does not offer exhaustive reporting functionality
Salesforce CRM: Starting at $25/user/month
Sage CRM: Starting at $39/user/month
MS Dynamics CRM: Starting at $15/user/month