What is Soffront?
Advanced capabilities in automating Marketing campaigns, Sales & Customer Service workflow, project management, real time alerts and tracking allow even the newest employees to begin immediately.
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Benefits and Insights
Why use Soffront?
Key differentiators & advantages of Soffront
- Offer support from multiple channels using your website, email, phone, and chat
- Provide a 24×7 self-service a customer portal to your customers
- Define and follow a support process that works for you
- See complete information about a customer in one page
- Define and measure Service Level Agreements (SLAs)
- Get timely, fact-based insight into the entire customer support process