Benefits and Insights

Why use Soffront?

Key differentiators & advantages of Soffront

  • Offer support from multiple channels using your website, email, phone, and chat 
  • Provide a 24×7 self-service a customer portal to your customers 
  • Define and follow a support process that works for you 
  • See complete information about a customer in one page 
  • Define and measure Service Level Agreements (SLAs) 
  • Get timely, fact-based insight into the entire customer support process