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Benefits and Insights

Why use REVE Chat?

Key differentiators & advantages of REVE Chat

REVE Chat is an omni channel live chat and customer engagement platform that provides real time assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Telegram, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels

Key Features

 
  • Voice/     Video Chat: Talk to your     customers using voice/ video chat right inside your web or mobile apps     with click to call solution. 
  • Co-browsing:     Provide real time assistance and remote     support to your website visitors and customers screen in real time. 
  • Facebook     Messenger: Chat with your     Facebook customers using REVE Chat from single dashboard. 
  • Viber     Messaging: Chat with your     customers on Viber messaging using your public account from single     dashboard. 
  • Telegram     Messaging: Engage with your     customers on Telegram app with REVE Chat from single dashboard. 
  • Screen     sharing: Support your website visitors in real time and     help them to navigate the website with screen sharing. 
  • Real-time Visitor Analytics: Get real     time insights about your customers (location, history, IP address,     Referral source) and personalize every interaction to improve user     experience 
  • Department Management: Improve customer response time by routing your     customer queries to the right department. 
  • Queuing: Manage your     customer expectations effectively by providing them right information     about waiting time when your agents are busy with other customers 
  • Auto Triggers: Send automatic     invitations to your website visitors based on certain time, ULR or     location. 
  • Chat Monitoring: Monitor your     agent performance and responses in real time to provide more appropriate     answers to your customer queries.  
 

Key Benefits

·        Get complete overview and insights about your customer interactions across multiple channels
·        Offer your visitors instant assistance and increase your sales conversions
·        Reduce cost of service by managing multiple customers simultaneously. 
·        Receive valuable customer feedback after every chat session to gain insights and improve the quality of your service.

Proactively engage to assist website visitors in real-time before they leave your website being frustrated.
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