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Benefits and Insights

Why use Nimble CRM?

Key differentiators & advantages of Nimble CRM

  • Auto Set-Up: Simplifies the task of getting the software up and running, as it automatically sets itself up based on user requirements. 
  • Unified Workspace: Gather all information and unify it for easy access through the Nimble dashboard. 
  • User-Friendly: Easy to work from wherever and through whichever app is needed. Access emails, social media, contacts and more on the go, all from one dashboard. 
  • Team Tracking: Stay updated on team activities with a segregated table for in-progress, scheduled and completed tasks. 
  • Increased Sales: The sales navigator enhances productivity by tagging sales reps in deals so they can meet sales targets. 

Industry Expertise

Nimble supports 140,000 professionals and caters to large and small businesses in many domains such as banking, software, healthcare, marketing and sports.

Key Features

  • Smart Social Search: Automates the process of collecting contact information and details from social media pages, providing helpful business insights. 
  • Today Page: Provides organization by listing and arranging priority clients, reminders and updates on an intuitive board. 
  • Single Engagement Platform: Engage on multiple sites through one platform. Syncs and integrates data and activity from commonly used apps such as Gmail, Pipedrive, social media channels, Mailchimp and many others. 
  • Sales Intelligence: Simplifies the process of reaching out to prospects. Sorts by company size, industry, location, revenue and other key details to ensure sales and marketing efforts target the right types of businesses. 
  • Prospect Building: Understand customer relationship insights by quickly scanning the sales funnel, calendar, social signals and tasks at hand. 
  • Emailing and Tracking: Provides insight into customer activity by keeping track of opened emails and clicks. Shows the number of times a prospect has opened a particular message, directly from Gmail. 
  • Auto Sync: Removes data entry tasks via automatic syncing of data and insights that help engage customers. 
  • Contact Discoveries: Filters out old data and updates with the latest information using the Enrichment Credits feature in the Nimble Prospector App. 
  • Sales Forecasts and Analytics: Deal forecasting and pipeline analytics can predict the team’s historical and predictive revenue in greater detail to identify which deals need attention. 
  • App Integrations: Makes it easy to work anytime, anywhere with over 100 integrated apps along with additional add-ons that facilitate business collaboration. 

Limitations

These are some of the product limitations according to user feedback at the time of this review:

  • Doesn’t integrate fully with LinkedIn.
  • Doesn’t support task management.
  • Offers separate contact database and lacks contact synchronization.
  • Doesn’t support Facebook message integration.
  • Doesn’t offer fee-based maintenance agreement for enhanced training support.

Suite Support

The support team at Nimble can be reached through the support section on the site.

mail_outlineEmail: [email protected]
phonePhone: Not available.
schoolTraining:The website offers an informative section for training purposes to get started with the product.
local_offerTickets: Available on the website.

Cost of Ownership

License/Subscription Cost
  • Pricing is based on the number of licenses an organization purchases
  • Recurring subscription-based model: per user, per month
  • Provides both monthly and annual plans
  • Annual plans are provided at a 12% discount for the user’s entire account
  • Additional upgrades and licenses are prorated
Maintenance Cost
  • Included in the subscription cost, with additional upgrades prorated
  • Provides Nimble Support Suite on how-to articles, videos, and FAQs, with a weekly open webinar for understanding the system and access to past webinars
  • Users can also log support tickets via the support suite
Installation/Implementation Cost
  • Costs $15/user/month over and above the subscription cost
Customization Cost
  • Varies depending on the functional requirements such as upgrading storage capacity, group messages and adding additional contact information, configurable dashboards, type of data elements required for tracking, complexity of workflows, forms to collect additional data, UI changes, etc
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on the current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Recurring/Renewal Costs
  • Renewal cost is included in the subscription fee, based on the number of users, additional upgrades, maintenance and account upgrades

Nimble CRM Reviews

Average customer reviews & user sentiment summary:

2505 reviews

89%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Tracking: The platform offers seamless tracking of tasks and spreadsheets, according to 100% of users who reviewed this feature.
  • Easy to Use: Of the reviewers that mentioned the software’s usability, 71% suggested that the interface and its features make it easy for users to adapt to.
  • Automation: The system helps automate many tasks and eliminates the use of manual entries, according to 71% of reviews about automation.
  • Cost: Nimble provides good value for the money spent, as indicated by 100% of reviews mentioning cost.

Cons

  • Integrations: Out of users who mention integrations, 60% suggested the platform offers very basic integrations, with third-party apps needed for additional integrations.
  • Mobile Application: The mobile app is very slow in comparison to the desktop version, according to 75% of reviews referencing the mobile app.
  • No Auto-Sync: The system requires third-party apps to integrate the sync function, as observed by 80% of users who wrote about this feature.

Researcher's Summary:

Nimble’s CRM solution is intuitive to use and automatically populates customer profiles, interaction histories, contact lists, email conversations and social media activity across various platforms. It offers efficient tracking and automates many tasks. However, reviews noted the mobile application lacks robust performance, and auto-sync feature along with basic integration adds complexity to using it. Its price point makes it best for small businesses that are looking for good value along with strong customer support.

User Sentiment i

Based on 2505 reviews:

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