Benefits and Insights

Why use NetSuite CRM?

Key differentiators & advantages of NetSuite CRM

  • With Netsuite on-demand CRM, get overall customer relationship management data that helps you to run your business the right way. With seamless information flows across customer lifecycles, Netsuite CRM provides the ability to look at the sales process in a different way. Metrics like fulfillment, upsell, and cross-sell show how employees are developing customer loyalty and customer satisfaction outcomes.
  • Things like histories and a 360° view of the customer helps leadership teams to get information on what the customer experience is like, and how individual customers interact with the company. These tools also help a company to build a CRM strategy that works for the firm, to maximize customer retention and other important metrics. As a small business tool, the flexibility of this cloud-based CRM solution helps Netsuite deliver extras like order management, commission monitoring, and sales forecasting tools through a modern CRM software platform. These tools help a business work toward customer support, with real-time dashboard functionality, marketing automation tools, and more. Support an e-commerce storefront, or tie CRM systems into bricks and mortar operations. 
  • Netsuite’s customer relationship management solution gives small to midsized businesses the strength to do what needs to be done, to keep customers and use business intelligence efficiently.
Cost of Ownership

Typical cost structure for NetSuite CRM+:

License/Subscription Cost
  • Based on the number of full user/named user licenses, product configuration, add-on modules, total user count, contract duration and total number of employees in the organization
  • Recurring subscription-based pricing model – per user per month
Maintenance Cost
  • Provides NetSuite Support – Silver, Gold and Platinum. These cost of support packages is certain percentage of the annual contract value
  • NetSuite Support is required by users who purchase licenses directly from the vendor. Users that license NetSuite via a NetSuite Solution Provider will generally not use NetSuite Support but rely on their solution provider for on-going NetSuite Optimization and support needs
Installation/Implementation Cost
  • Cost is over and above the subscription cost
  • Cost will vary depending on the services purchased from the vendor or through its authorized solution providers such as BlueBridgeOne and Cumula3Group, among others
Customization Cost
  • Cost will vary based on the functional requirements being added such as advanced financials, multi-book accounting, suite billing, advanced inventory, advanced software, demand planning, job costing, NetSuite Premier Payroll Service, warehouse management systems, etc.
  • Licenses can be purchased of advanced modules or organization can purchase “Industry Suite” which is a pre-packaged set of modules commonly used for specific industries
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on the current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
  • NetSuite additional data storage for 1GB costs $250 and for 10 GB costs $1,250
Training Cost
  • Provides Training and Certification Program
  • Cost will vary depending on type of training and certification program selected
Recurring/Renewal Costs Renewal cost is equivalent to the fees paid monthly or annually for purchasing the named user licenses, along with additional costs for advanced modules, extra data storage capacity and training and support services opted for
Pricing Details
Product Name Description Price/Details
Netsuite CRM+ Subscription Cost
  • Sales Force Automation
  • Marketing Automation
  • Customer Support and Service Management
  • Partner Relationship Management with Basic Partner Portal
  • Mobile
  • Project Tracking
  • Limited Web site hosting capability
  • Basic ERP and e-Commerce capability
  • Basic CRM analytics
  • Incentive Management
  • 3,60,000 integrated mass merge e-mails per year
  • 1,20,000 campaign emails per year
  • 100 MB of Oracle database file cabinet space
  • All Oracle Database and Application Server O/S licenses
  • Starting at $129/user/month
  • Includes 1 full user license
  • $129/user/month charged for additional full users
  • Includes maintenance and support
Deployment Options What options are available for product deployment? Cloud-based/SaaS
Pricing Model What is the pricing model?
  • Subscription-based
  • Minimum Commitment Minimum commitment of 1 year is required
    Custom Quote Can you get a custom quote? Yes
    Free Trial Does the vendor provide a free trial option? Not Available
    Product Limitations

    Some of the product limitations include:

    • Rigid cost structure plus additional cost for modules, shoots up the initial total cost of ownership of the product
    • Permission based features are complex and difficult to understand
    • Intensive training is required to build a robust product understanding
    • Does not provide accurate project costing reports
    • Does not provide a user friendly ‘search engine’

    Salesforce CRM: Starting at $25/user/month

    Infusionsoft CRM: Starting at $99/user/month

    Sage CRM: Starting at $39/user/month

    Pricing for CRM Software