[Home](https://www.selecthub.com/) \> [CRM](https://www.selecthub.com/category/customer-relationship-management/) \> [CRM Software](https://www.selecthub.com/c/crm-software/) \> [Keap](https://www.selecthub.com/p/crm-software/keap/) \> Keap vs Salsa CRM # Keap vs Salsa CRM Last Updated: April 6th, 2026 Our analysts compared [Keap](https://www.selecthub.com/p/crm-software/keap/) vs [Salsa CRM](https://www.selecthub.com/p/non-profit-crm-software/salsa-crm/) based on data from our 400+ point analysis of [CRM Software](https://www.selecthub.com/c/crm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=CRM Software&cta=crm-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [Features](#product-benefits-features) [User Ratings](#user-sentiment-section) [Screenshots](#product-screenshots) [![Keap Software Tool](https://cdn.selecthub.com/products/504b7f668328dab60570f03ecfe47918-8681f05b0a447e9b86fb338a83d1e946/resources/normal/logo.png?1716996796)](https://www.selecthub.com/p/crm-software/keap/) [![Salsa CRM Software Tool](https://cdn.selecthub.com/products/fd5ac6ce504b74460b93610f39e481f7-ac4c58110eaa3b9fcbeb00e09ad9a97f/resources/normal/logo.png?1693317366)](https://www.selecthub.com/p/non-profit-crm-software/salsa-crm/) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Keap&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F504b7f668328dab60570f03ecfe47918-8681f05b0a447e9b86fb338a83d1e946%2Fresources%2Fnormal%2Flogo.png%3F1716996796) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Keap&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F504b7f668328dab60570f03ecfe47918-8681f05b0a447e9b86fb338a83d1e946%2Fresources%2Fnormal%2Flogo.png%3F1716996796) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Keap&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F504b7f668328dab60570f03ecfe47918-8681f05b0a447e9b86fb338a83d1e946%2Fresources%2Fnormal%2Flogo.png%3F1716996796&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Keap&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F504b7f668328dab60570f03ecfe47918-8681f05b0a447e9b86fb338a83d1e946%2Fresources%2Fnormal%2Flogo.png%3F1716996796&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Salsa%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffd5ac6ce504b74460b93610f39e481f7-ac4c58110eaa3b9fcbeb00e09ad9a97f%2Fresources%2Fnormal%2Flogo.png%3F1693317366) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Salsa%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffd5ac6ce504b74460b93610f39e481f7-ac4c58110eaa3b9fcbeb00e09ad9a97f%2Fresources%2Fnormal%2Flogo.png%3F1693317366) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Salsa%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffd5ac6ce504b74460b93610f39e481f7-ac4c58110eaa3b9fcbeb00e09ad9a97f%2Fresources%2Fnormal%2Flogo.png%3F1693317366&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Salsa%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffd5ac6ce504b74460b93610f39e481f7-ac4c58110eaa3b9fcbeb00e09ad9a97f%2Fresources%2Fnormal%2Flogo.png%3F1693317366&price=2) ### Products Insights Product Ranking ## #7 among all CRM Software ## #187 among all CRM Software [Find out who the leaders are](https://pmo.selecthub.com/top-crm-analyst-report-site-vers?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=crm-software&product%5Fslug=keap&category=CRM+Software) Price Starts From $59 Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Keap&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/504b7f668328dab60570f03ecfe47918-8681f05b0a447e9b86fb338a83d1e946/resources/normal/logo.png?1716996796) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Keap&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcrm-software%2Fkeap-vs-salsa-crm%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F504b7f668328dab60570f03ecfe47918-8681f05b0a447e9b86fb338a83d1e946%2Fresources%2Fnormal%2Flogo.png%3F1716996796&price=2) Tailored to your specific needs Custom Quote i [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Salsa CRM&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/fd5ac6ce504b74460b93610f39e481f7-ac4c58110eaa3b9fcbeb00e09ad9a97f/resources/normal/logo.png?1693317366) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Salsa%2BCRM&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcrm-software%2Fkeap-vs-salsa-crm%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffd5ac6ce504b74460b93610f39e481f7-ac4c58110eaa3b9fcbeb00e09ad9a97f%2Fresources%2Fnormal%2Flogo.png%3F1693317366&price=2) Tailored to your specific needs Pros What we like about Keap and Salsa CRM: **User-Friendly Interface:** The platform features an intuitive interface with card-based navigation, making it easy for users to understand and navigate the system. A majority of users report its ease of use for creating automations and simplifying repetitive tasks. **Centralized Database:** Accessing client data, activity and communications from a centralized platform eliminates data silos for many users. **Lead Management:** The ease of evaluating, nurturing and segmenting leads is another plus point users note. **Campaign Builder:** Users appreciate the campaign builder's ability to streamline CRM procedures and effectively automate marketing campaigns. The drag-and-drop builder is flexible and lets you create custom campaigns and automations. **Robust Database:** Salsa CRM excels in managing and organizing constituent data, allowing nonprofits to create comprehensive donor profiles and track interactions effectively. **User-Friendly Reporting:** The platform is praised for its intuitive reporting tools, empowering users to easily generate insightful reports on fundraising campaigns and donor activity. **Excellent Customer Support:** Salsa CRM is known for its responsive and helpful customer support team, ensuring that users receive timely assistance when needed. Cons What we dislike about Keap and Salsa CRM: **Cost for Integrations:** Users mention additional costs for integration with other applications, which can be a drawback. **Learning Curve:** Some users find certain features can be complex and time-consuming to pick up, requiring a significant time commitment for mastery. **Ecommerce Functionality:** While suitable for many users, some find the eCommerce functionality lacks robust reporting and taxation features. **Mobile App Features:** The mobile version has fewer features compared to the web version, potentially limiting functionality for users on the go. **Clunky Interface:** Users have reported that navigating the system can be counterintuitive and cumbersome, particularly when it comes to reporting and correspondence tasks. **Integration Issues:** Salsa CRM has been criticized for its poor integration capabilities, particularly with other software commonly used by nonprofits. This lack of seamless integration can lead to data silos and inefficiencies in workflows. **Outdated Design:** Some users have described the platform's design and user experience as outdated, particularly when compared to more modern CRM solutions. This can make the system feel clunky and less user-friendly, potentially impacting staff productivity. ### Our Review While testing Keap, I got an in-depth look at what this platform really offers. Here's what I discovered through my hands-on experience.Keap is well-known for its automation capabilities. I could create almost any workflow, which is great for keeping leads engaged. The client contact record system keeps everything organized and easy to find in one place. I enjoyed working with pipelines, email broadcasts and the email builder. The tagging and audience creation system is also well-designed.During my research, I found a case that shows what Keap can do when used to its full potential. Shanterria Earley, who runs Travel Divas ( a $17 million travel business), automated almost every aspect of her business using Keap. She started with basic automation for marketing campaigns and payments but eventually created automated systems for everything from travel guides and sales emails to payment plans and customer service.She uses Keap's tracking pixel to trigger targeted sales emails when contacts visit specific travel pages. The platform also helps manage long-term payment plans for trips booked 18 months in advance. Her team relies on Keap's data tracking for customer service issues and its dashboard for monitoring business KPIs.As Earley puts it, she "makes money in her sleep" thanks to these automations, though she emphasizes it took time to set up these systems effectively.Keap really values user input. They actively involve users in UI/UX surveys and interviews about platform functionality, which shows they care about user experience.Now, on to the not-so-good part. The mobile app is limited — you can only access contacts and tasks, while competitor apps offer much more. The learning curve is steep, and the sheer number of features can be overwhelming without help. The price point is a bit high for startups, considering the company markets it to small businesses.I spotted bugs, specifically in the automation system — contacts sometimes stay in automation even after removal. More seriously, some users have reported payment processing issues, including repeat charges and multiple recurring payments that have cost them clients. User feedback also highlights weak marketing analytics capabilities.Integration-wise, while Keap works with many third-party programs via API, I wish they had simpler APIs for business systems and social media integration. Users have noted that they need to manually update customer records due to poor SQL integration.The platform only allows 100 custom fields, and the email and newsletter template customization options are limited. Pipeline management could be better — you can only assign dollar values, with no option for contract or sales volume counts. I've also noticed that segmentation logic can be tricky, and it's essential to manually verify audiences, as tag exclusions don't always work as expected.A concerning piece of user feedback involves Keap's long-term business practices. Users report regular price increases once they integrate deeply into the system, and they express frustration about features being "retired" without considering how businesses have built processes around them. Custom data imports and functions, especially when moving from another CRM, often come with steep additional fees.On the positive side, users love Keap's responsive customer support and the platform's extensive integration capabilities. However, small businesses should carefully evaluate whether they can manage technical hurdles, recurring price increases and potential automation issues before committing to the platform. [Show more](#) Can Salsa CRM spice up your nonprofit's operations? User reviews from the past year suggest that Salsa CRM is a robust tool for nonprofits, particularly larger organizations, seeking to enhance their fundraising and donor management. Users consistently applaud its comprehensive features, especially its robust reporting capabilities and user-friendly design, making it a breeze to track donations, manage donor relationships, and streamline fundraising campaigns. For instance, one user praised the platform's ability to generate acknowledgments for donations, simplifying a task that can often be time-consuming. However, some users have pointed out a steeper learning curve, which might be daunting for smaller organizations with limited staff. Additionally, there have been occasional concerns raised about customer service, with some users experiencing delays or difficulties in getting issues resolved promptly. A recurring sentiment among users is that while Salsa CRM is a powerful tool, its complexity might be better suited for larger organizations with dedicated resources to maximize its potential. Smaller nonprofits might find more user-friendly and affordable options in the market. One of the standout features of Salsa CRM is its seamless integration with Salsa Engage, a marketing-focused platform, creating a "fierce force" for nonprofits. This integration allows organizations to manage everything from constituent logging and donor retention to marketing automation and peer-to-peer fundraising, all within a unified system. This comprehensive approach makes Salsa CRM a compelling choice for nonprofits looking for an all-in-one solution to manage their fundraising and engagement efforts. However, potential users should be aware that, like many complex CRM systems, Salsa CRM can have occasional bugs and technical glitches. [Show more](#) ### Key Features * **Workflow Automation:** Design multi-step workflows to nurture leads, follow up with prospects and trigger actions based on client behavior. Automate lead segmentation, task assignment and onboarding. * **Email Management:** Build high-converting email campaigns using default templates and creating your own templates with a drag-and-drop editor. Minimize emailing clients twice by syncing with Gmail and Outlook. Personalize emails based on client activity and track campaign performance. * **Lead Management:** Prioritize “hot” leads using lead scoring, tags and automated campaigns triggered by likelihood of making a sale. Auto-assign leads to sales reps when they meet pre-set requirements. Pinpoint key demographics and locations by tracking lead sources. * **Sales Pipeline:** Close sales faster and manage leads through different stages of the funnel by building customizable sales pipelines using a drag-and-drop editor to automate stages, move leads and track statuses. * **Appointment Scheduling:** Streamline the scheduling process by enabling clients to book appointments during open calendar slots. Sync with Gmail and Outlook to avoid double-booking. [read more...](#) * **Donor Management:** The platform enables users to track donor contact data, relationships, interests, demographics and social media information. This helps with role-based restrictions, security and de-duplication of features that keep the system data clean. * **Digital Presence:** This feature covers all the essentials of digital marketing from an NGO perspective such as marketing automation, email marketing, social media marketing, drag-and-drop sign up forms and marketing dashboard analytics. Users can manage and execute their marketing campaigns from one dashboard. * **Online Fundraising:** It’s easy for donors and users to generate and maintain funds and records through online donation forms, automated gift acknowledgments, online event registration, secure payment processing and fundraising dashboard analytics. * **Peer-to-Peer Fundraising:** The software encourages donors to engage through custom event pages, personal and team fundraising pages, built-in fundraiser coaching and a free P2P mobile fundraiser app. Users can track analytics on a unified P2P dashboard. * **Data Insights:** Users gain greater visibility into business performance with the ability to create, track and analyze reports that consist of key metrics and database information. This information, along with dashboard customization, helps them generate actionable insights for better inputs in a campaign. [read more...](#) ### User Sentiment Summary Keap has a user sentiment rating of 82 based on 3406 reviews. Salsa CRM has a user sentiment rating of 80 based on 212 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 3406 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 212 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 82% of users recommend this product Keap has a 'great' User Satisfaction Rating of 82% when considering 3406 user reviews from 5 recognized software review sites. 80% of users recommend this product Salsa CRM has a 'great' User Satisfaction Rating of 80% when considering 212 user reviews from 3 recognized software review sites. User Review Scores **FinancesOnline** **5.0** (21) n/a **G2.com, Inc** **4.2** (1561) n/a **Software Advice, Inc** n/a **4.0** (1) **GetApp** n/a **4.0** (1) **Capterra Inc** **4.1** (1292) **4.0** (210) **Gartner, Inc** **4.2** (152) n/a **TrustRadius** **3.8** (380) n/a ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Keap Alternatives](https://www.selecthub.com/crm-software/keap/alternatives/) [ Salsa CRM Alternatives](https://www.selecthub.com/non-profit-crm-software/salsa-crm/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Our analysts compared Keap vs Salsa CRM based on data from our 400 point analysis of CRM Software, users reviews, and our own crowdsourced data from our free software selection platform. [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=CRM%20Software) ### Top Alternatives in CRM Software [ Copper CRM ](https://www.selecthub.com/p/crm-software/copper-crm/) [ Creatio ](https://www.selecthub.com/p/crm-software/creatio/) [ Dynamics 365 Sales ](https://www.selecthub.com/p/sales-force-automation-software/dynamics-365-sales/) [ Freshsales ](https://www.selecthub.com/p/crm-software/freshsales/) [ HubSpot Sales ](https://www.selecthub.com/p/sales-force-automation-software/hubspot-sales/) [ Infor CloudSuite CRM ](https://www.selecthub.com/p/crm-software/infor-crm/) [ Insightly ](https://www.selecthub.com/p/crm-software/insightly/) [ monday CRM ](https://www.selecthub.com/p/crm-software/monday-crm/) [ NetSuite CRM ](https://www.selecthub.com/p/crm-software/netsuite-crm/) [ Nimble CRM ](https://www.selecthub.com/p/crm-software/nimble-crm/) [ Oracle Sales Cloud ](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/) [ Pega CRM ](https://www.selecthub.com/p/crm-software/pega-crm/) [ Pipedrive ](https://www.selecthub.com/p/crm-software/pipedrive/) [ Pipeliner CRM ](https://www.selecthub.com/p/crm-software/pipeliner/) [ Salesforce Sales Cloud ](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/) ### Related Categories Keap and Salsa CRM can also be found with other leading products in these categories: [ Contact Management Software ](https://www.selecthub.com/c/contact-management-software/) [ Lead Management Software ](https://www.selecthub.com/c/lead-management-software/) [ Marketing Automation Software ](https://www.selecthub.com/c/marketing-automation-software/) [ Quoting Software ](https://www.selecthub.com/c/quoting-software/) [Show more](#read-more-categories) [ Nonprofit CRM Software ](https://www.selecthub.com/c/non-profit-crm-software/) [Show more](#read-more-categories) ### Compare other software products using the SelectHub platform Select a Category 360 Degree Feedback Software 3D 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Tool]() ![monday CRM Software Tool]() [Keap VS monday CRM](https://www.selecthub.com/crm-software/keap-vs-monday-crm/) ![Keap Software Tool]() ![Nimble CRM Software Tool]() [Keap VS Nimble CRM](https://www.selecthub.com/crm-software/keap-vs-nimble-crm/) ![Keap Software Tool]() ![Oracle Sales Cloud Software Tool]() [Keap VS Oracle Sales Cloud](https://www.selecthub.com/crm-software/keap-vs-oracle-sales-cloud/) ![Keap Software Tool]() ![Pega CRM Software Tool]() [Keap VS Pega CRM](https://www.selecthub.com/crm-software/keap-vs-pega-crm/) ![Keap Software Tool]() ![Pipedrive Software Tool]() [Keap VS Pipedrive](https://www.selecthub.com/crm-software/pipedrive-vs-keap/) ![Keap Software Tool]() ![Salesforce Sales Cloud Software Tool]() [Keap VS Salesforce Sales Cloud](https://www.selecthub.com/crm-software/keap-vs-salesforce-sales-cloud/) ![Keap Software Tool]() ![Sugar Sell Software Tool]() [Keap VS Sugar Sell](https://www.selecthub.com/crm-software/keap-vs-sugar-sell/) ![Keap Software Tool]() ![Zoho CRM Software Tool]() [Keap VS Zoho CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-keap/) **Need expert advice?** Let us know, we're here to help you [GET ADVICE NOW](https://pmo.selecthub.com/guided-services/?category=CRM Software) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/crm-requirements-template-tool-site-vers/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=CRM%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "CRM", "item": "https://www.selecthub.com/category/customer-relationship-management/" }, { "@type": "ListItem", "position": 3, "name": "CRM Software", "item": "https://www.selecthub.com/c/crm-software/" }, { "@type": "ListItem", "position": 4, "name": "Keap", "item": "https://www.selecthub.com/p/crm-software/keap/" }, { "@type": "ListItem", "position": 5, "name": "Keap Vs Salsa CRM" } ] } ```