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Benefits and Insights

Why use Infusionsoft?

Key differentiators & advantages of Infusionsoft

  • Free Up More Time: Infusionsoft simplifies and streamlines time-consuming tasks such as following up after a lead enters the pipeline or staying in touch to reduce churn. 
  • Monitor Your Business's Health: Reports help you stay on top of key metrics. Marketing reports share campaign performance, conversions and other data, while admin reports capture the big picture. With over 20 included reports for orders and billing, you can track income, spot unpaid invoices, determine customer lifetime value and more. Sales reports bring together key points from a set of data, including projected revenue, sales rep performance, revenue by criteria and other sources. 
  • Capture More Leads: You can embed web forms in a number of places to increase visibility and win more leads. Forms are easy to configure using the WYSIWYG editor, which allows you to change elements such as the layout, fields and the follow-up "Thank You" page. 
  • Send Targeted Messages: Ensure leads and customers only receive relevant content by creating different lists based on a range of factors. Because Infusionsoft also captures and stores personal details, you can automatically personalize emails (e.g., using a contact’s first name). 
  • Customize the Customer Experience: Unlimited landing pages and custom domains let you sell targeted offers. Configure the links, checkout pages and email campaigns for each segment of your audience. 

Industry Expertise

Infusionsoft by Keap serves over 200,000 small business users. With its focus on small businesses, Infusionsoft has a unique client base. Education, marketing services, manufacturing and sales, pool services, construction and fitness are among the industries represented by its customers.

Key Features

  • Customer Relationship Management: Infusionsoft’s CRM platform acts as the central hub for sales and marketing efforts. From it, you can segment lists, automate lead data entry, sync client emails from your other accounts to the correct contact record and identify the best opportunities with lead scoring tools. 
  • Marketing Automation: Build efficient processes using a variety of marketing automation settings. Campaign sequences are easy to create using the drag-and-drop interface, and you can set up workflows by defining triggers based on user actions. A/B testing is also supported. 
  • Sales Pipeline: The software allows sales reps and managers to nurture leads through the pipeline. The Infusionsoft by Keap app facilitates the creation and management of custom quotes, which customers can accept with a single click. 
  • Online Sales: Using this feature, you can generate unique landing pages. The interface is drag-and-drop, and templates make the process quick and easy. Add elements like text and images, as well as define which products to include. The system is also equipped to process online payments and will send automatic follow-ups to customers based on the sequence you choose. 
  • Integrations: Infusionsoft plugs into a host of third-party apps that extend your capability. E-Commerce integrations include Magento, WooCommerce and Shopify. You can also connect the platform to Zendesk, QuickBooks, Xero, Zapier, Vimeo, WordPress and a host of other tools. 
  • Payment Collection: Simplify the process of collecting payments on time. The system allows you to set up automated reminders and shows which customers have paid and which have outstanding balances. The connected platform removes the need to juggle multiple tools. Infusionsoft offers a flat rate for every transaction. 
  • Analytics: Take the pulse of your business with the analytics dashboard. It tracks a number of KPIs such as email conversions, quarterly sales and number of contacts. This provides insight into every aspect of your marketing and sales efforts, along with informing decisions. 


Limitations

  • Doesn’t support project management functionality
  • No visual reporting capability available to users
  • Email campaigns are often sent to spam folders, thus restricting the reach and performance of the marketing campaigns
  • Requires active support from an in-house IT team for system upkeep and maintenance
  • Lacks social media marketing automation


Infusionsoft Suite Support

mail_outlineEmail: Email addresses for different situations are listed on the “Contact” page of Keap’s website. Users can tag @KeapGrowing on Twitter for help with questions and workarounds. For more direct support, Keap offers 24/7 chat.
phonePhone: The U.S.-based support team can be reached at +1 (866) 800-0004 during the weekdays from 6 a.m. to 7 p.m. MST. The U.K. support line is +44(0) 808 258 0093 and is available Monday through Saturday from 2 p.m. to 3 a.m. GMT. The AUS support line is +61 1800 730 419 and is available from Tuesday to Saturday from 11 p.m. to 12 p.m. Australian Eastern Standard Time.
schoolTraining: You can take advantage of free training in the form of videos, help articles, guides, tutorials, blog posts and a community forum. The video trainings cover topics such as CRM, marketing, eCommerce and sales. Keap also offers premium courses.
local_offerTickets: The “Known Issues” tab takes you to a list of previously submitted topics. Each topic consists of a description and a summarized log of updates that provide the latest information on where the problem stands. There’s also the option to submit a report indicating you’ve experienced the issue as well. Once the case is sent, you’ll receive notifications via email about any developments. For non-urgent problems, you can submit a ticket via the app help menu.

Cost of Ownership for Infusionsoft

License/Subscription Cost
  • Recurring subscription-based model: per user, per month, plus maintenance, implementation and backup support
  • All plans are billed monthly according to the annual contract
  • All plans come with a mandatory one-time setup fee called Kickstart package for new customers
  • Costs vary depending on the plan selected, based on the level of consulting and implementation help businesses require
Maintenance Cost
  • Included in the subscription cost
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Varies depending on the functional requirements added in the product module, such as sales force automation, marketing automation and eCommerce capabilities. This is based on the organization’s business requirements
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost varies depending on the amount and type of data to be migrated from the legacy system, availability of migration tools, data profiling, data cleansing and audit trail of the migration process
Training Cost
  • Cost is over and above the subscription cost and varies depending on the type of plan chosen
  • Provides an initial training program for first-time users. Users need to enroll and pay for the training course
  • Provides embedded links, including walkthrough features and video tutorials, after initial training is completed
Recurring/Renewal Costs
  • Cost is included in the subscription fee, based on the number of users, additional add-ons and the plan purchased

Infusionsoft Reviews

The following reviews for Infusionsoft are taken from the SelectHub ReviewFeed which collects and aggregates reviews from across a variety of online review platforms.

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G2 Crowd
1
What do you like best? Its cheap and has no contract, although this is also a disadvantage when worrying about Data Sovereignty and Prism etc What do you dislike? Lack of UK support, looks like they pulled our of the UK this year and have no local people or local hosting! Also with no contract option means users in the UK can be left shy of the Data Protection act principals. Recommendations to others considering the product Is it marketing or CRM ? for CRM check out the G2 CRM grid for stronger CRM offerings.
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G2 Crowd
1
What do you like best? If you want to build systems for you business then this software is simply the best. It systematizes your marketing, internal processes, client interaction, and can literally help you improve your businesses productivity and profitability. What do you dislike? Currently as of April 2013 I'm not to crazy about their email builder. Yes it has drag and drop functionality which is pretty cool, because you can quickly build a nice looking email with relative ease. However, if you plan on writing your emails within the builder it will occasionally omit letters as you type and sometimes it will change the entire font for no apparent reason. In addition to that I hear that the next software update will totally fix this issue. Which will totally rock. We'll see how goes whenever the new update is made public. Recommendations to others considering the product If you're sick of juggling a shopping cart, email marketing, a CRM, and/or a sales system like Salesforce then this is the system you need. It combines all of those into one complete system so everything is talking to each other. For example, if I have an autoresponder with 7 emails scheduled and someone buys my product from my shopping cart it will stop the 7 email autoresponder and start a "new customer upsell" autoresponder series. That's only a small simplified sample of what it can do.
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G2 Crowd
1
What do you like best? I like that all customer intelligence is gathered in one place - marketing emails, shopping cart software, sales force automation, accounting, and credit card processing. They're constantly making improvements on the software. Their support team is VERY SMART and you get high-level answers. What do you dislike? The reports could use some improvement. The Outlook sidebar needs to be updated so it works with Outlook 2013. I have confidence that they will update soon. Recommendations to others considering the product Take the time to set Infusionsoft up right. Think through your options. Work with someone who's experienced because there are lots of hidden features that can add a ton of value....but you won't find these features if you do it yourself without instruction or guidance.
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