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Benefits and Insights

Why use Infor CloudSuite CRM?

Key differentiators & advantages of Infor CloudSuite CRM

  • Birst Networked BI: The software has dedicated embedded analytics that aid in internal reporting and drive business results. Business intelligence facilitates gathering and distributing information across teams. 
  • Unified View: The platform helps sales, marketing and support teams work hand-in-hand to deliver results. With a cloud environment, users can easily view a customer’s touchpoints, giving access to users across various departments. 
  • On-the-Go Access: Users can access customer data, respond to customers and keep track of employee data via a dedicated mobile application. This helps them stay connected anytime, anywhere. 
  • Better Customer Experiences: The purpose-built CX suite enhances customer engagement and enriches the customer experience to drive profits. Users can integrate customer data across the enterprise to provide consistent, exceptional and personal experiences on any channel across a customer’s lifecycle. 
  • Back Office Integration: The platform takes care of integrated planning, purchase of inventory, sales, marketing, finance, human resources and more. Users can manage and integrate important parts of their business with the help of an ERP integration. 

Industry Expertise

Infor CloudSuite CRM is used across 68,000 organizations worldwide. The platform holds a database of over 120,000 customers with enriched profiles.

Key Features

  • Forecasting: The solution gives proactive alerts to drive accurate forecasts that help in generating business. This also helps users make informed decisions, build an effective team, and choose and manage business territories. 
  • Omni-Channel Campaign Management: This feature enables users to orchestrate a well-constructed customer strategy along with managing campaign outcomes. The software provides advanced campaign workflows, sophisticated email marketing, precise customer targeting and powerful customer insights. 
  • Productivity Monitor: Users can identify opportunities, maximize the impact of each interaction and streamline sales activities. They can monitor their team progress and assign tasks that align goals for everyone. 
  • Data Availability: The system stores and manages leads, opportunities and activities for best business outcomes. Users can maintain full control of all this data and utilize it when and where they need it. 
  • TCO Analysis: Users can estimate and utilize the total cost of ownership, as well as evaluate the use of those services. This can help them understand and strategize their campaign plans for maximum success. 
  • Segmentation: The platform centralizes customer data, improves internal and external communications, and segregates data based on preference of hot and cold leads. 

Limitations

These are of the product limitations at the time of this writing, based on user reviews:

  • Does not have a user-friendly interface. 
  • Reports derived from the platform are unstructured. 

Suite Support

Users can reach out via an active chat-bot or visit Infor Concierge on the site for immediate assistance.

mail_outlineEmail: Users can write to the support team by logging into the support section with their respective credentials.
phonePhone: Customer support for different countries is available on the website.
schoolTraining: Infor has a huge resource section that includes case studies, white papers, product datasheets, infographics, demos, commercials, brochures, videos, upcoming webinars and past webinars. All of this can be accessed through their site. Infor also provides a certification program to add value to the user’s skill set.
local_offerTickets: No ticket support has been listed. However, users can fill in a form available in the contact section on the website and the support team will respond within 24 hours.

Cost of Ownership

License/Subscription Cost
  • Cost is based on the number of users, irrespective of the type of deployment
  • On-Premise:
    • One-time license cost to be paid in the range of $795/user to $1,095/per user for named user license
    • Annual licensing fee which is $200 (21% of the solution’s retail value) is charged after one year of purchase
    • Cost will vary depending on the version selected – Standard, Advanced and Premier version month (refer pricing section for details)
    • Deployment is done through channel partners such as Brainsell and Blytheco
    • No server cost is charged for On-Premise deployment
  • Concurrent Licenses:
    • Multiple users for one license as long as they are not logged in at the same time
    • Used mostly in manufacturing industries as workers are working in shift arrangements
    • Cost is $100/user
  • Cloud-based/SaaS:
    • Recurring subscription based licensing model for mobile versions – per user per month (refer pricing section for details)
Maintenance Cost
  • For both types of deployments, annual maintenance cost and support is over and above the license and subscription cost
Installation/Implementation Cost
  • For both types of deployments, cost is over and above the license and subscription cost
  • Cost will vary depending on the type of deployment selected, number of users and size of the organization
Customization Cost
  • Varies depending on the Infor CRM version selected and the level of customization required
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on the current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Training Cost
  • Delivers Infor Education through instructor-led classes, eLearning classes, instructor-led virtual classes and self-directed learning classes
  • Cost will vary depending on type of training and certification program selected
  • Public instructor-led training is charged at $600/person/day for Overview & Use courses and $750/person/day for Configuration, Administration, Installation and Integration courses. Mongoose training is charged at $150/person/day and Fourth Shift training is charged at $500/person/day
  • Provides Infor certifications and cost will vary depending on type of certification opted for. The validity of such certificates require users to pass the required exam as new releases of the software are announced
Recurring/Renewal Costs
  • On-Premise: Recurring cost is equivalent to one-time license cost for purchasing the software which is based on the number of users plus annual licensing fees to be paid after the first year of purchase plus annual maintenance support for upgrades and patches along with customization cost (add-on) and integration costs
  • Cloud-based/SaaS: Renewal cost is equivalent to the fees paid annually, based on the number of users plus annual support and maintenance, implementation, customization and integration costs
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