[Home](https://www.selecthub.com/) \> [CRM](https://www.selecthub.com/category/customer-relationship-management/) \> [CRM Software](https://www.selecthub.com/c/crm-software/) \> [Freshsales](https://www.selecthub.com/p/crm-software/freshsales/) \> Freshsales vs Freshworks CRM 

# Freshsales vs Freshworks CRM 

Last Updated: July 20th, 2026 

Our analysts compared [Freshsales](https://www.selecthub.com/p/crm-software/freshsales/) vs [Freshworks CRM](https://www.selecthub.com/p/crm-software/freshworks-crm/) based on data from our 400+ point analysis of [CRM Software](https://www.selecthub.com/c/crm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=CRM Software&cta=crm-software). 

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) 

Remove Add to Compare 

[![Freshsales Software Tool](https://cdn.selecthub.com/products/5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898/resources/normal/logo.png?1736505837)](https://www.selecthub.com/p/crm-software/freshsales/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

Remove Add to Compare 

[![Freshworks CRM Software Tool](https://cdn.selecthub.com/products/9f8c36919400d501da7b9211735b71f2-a2f6e316a8fa7f1057c687f4739691f4/resources/normal/logo.png?1748396080)](https://www.selecthub.com/p/crm-software/freshworks-crm/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Freshsales&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898%2Fresources%2Fnormal%2Flogo.png%3F1736505837) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Freshsales&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898%2Fresources%2Fnormal%2Flogo.png%3F1736505837) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Freshsales&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898%2Fresources%2Fnormal%2Flogo.png%3F1736505837&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Freshsales&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898%2Fresources%2Fnormal%2Flogo.png%3F1736505837&price=1) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Freshworks%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8c36919400d501da7b9211735b71f2-a2f6e316a8fa7f1057c687f4739691f4%2Fresources%2Fnormal%2Flogo.png%3F1748396080) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Freshworks%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8c36919400d501da7b9211735b71f2-a2f6e316a8fa7f1057c687f4739691f4%2Fresources%2Fnormal%2Flogo.png%3F1748396080) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Freshworks%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8c36919400d501da7b9211735b71f2-a2f6e316a8fa7f1057c687f4739691f4%2Fresources%2Fnormal%2Flogo.png%3F1748396080&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Freshworks%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f8c36919400d501da7b9211735b71f2-a2f6e316a8fa7f1057c687f4739691f4%2Fresources%2Fnormal%2Flogo.png%3F1748396080&price=1) 

### Products Insights 

Overall Rating Comparison 

[ Analyst Rating Freshsales - Analyst Score: 78 out of 100 78 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (2245 Reviews) ](#user-sentiment-section) 

[ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (19 Reviews) ](#user-sentiment-section) 

Price Starts From 

$9/User, Monthly, Freemium 

[21 Day Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshsales&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898/resources/normal/logo.png?1736505837) 

$9/User, Monthly 

[Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshworks CRM&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/9f8c36919400d501da7b9211735b71f2-a2f6e316a8fa7f1057c687f4739691f4/resources/normal/logo.png?1748396080) 

Pros 

What we like about Freshsales and Freshworks CRM: 

* Built-in phone with voicemail drop handles outbound calling without extra tools
* No-code AI chatbot builder supports multiple languages and rich media interactions
* Deal management auto-calculates values based on product pricing, quantity and discounts
* Product catalog with multi-currency pricing and custom filters suits product-oriented sales teams

* Wide third-party integrations connect with email, social media and payment platforms
* Lead scoring automatically prioritizes contacts by engagement and conversion likelihood
* Territory management lets you define and allocate sales coverage across your team
* Drag-and-drop workflow automation makes building custom processes straightforward

Cons 

What we dislike about Freshsales and Freshworks CRM: 

* Configuration settings are scattered and hard to navigate, adding steps to simple tasks
* Mobile app runs slowly and has fewer features than the web version
* Doesn't support Kanban boards for task and workflow visualization
* Doesn't retain previous contact searches, so users retype names repeatedly

* Customization options are limited, making it hard to tailor fields and reports to specific needs
* New users often face a steep learning curve despite the generally clean interface
* Third-party integrations can be difficult to set up and maintain, causing data inconsistencies
* Feature set is less robust than competitors for larger or more complex sales operations

### Our Review 

**Bottom line:** Freshsales is the stronger pick if you run a product-focused sales team and want built-in calling, deal automation, and AI chatbots without stitching tools together. Freshworks CRM is a better fit if you need broad third-party integrations, lead scoring, and simpler pipeline management out of the box.

Both tools start at $9 per user per month, so pricing isn't a differentiator here. What separates them is depth versus breadth. Freshsales packs in a built-in phone system, voicemail drop, AI chatbot builder, and automatic deal value calculations — features that add real utility for teams doing high-volume outbound sales. Freshworks CRM keeps things lighter, leaning on integrations and lead scoring instead of native communication tools.

If your tech stack already has a phone solution and you care more about connecting your CRM to email platforms, social media tools, or payment gateways, Freshworks CRM's integration-first approach works well. It also includes territory management, which helps if you're splitting coverage across regions or account segments. Freshsales doesn't offer that level of geographic sales planning.

On the usability side, both products have their friction points. Freshsales users run into scattered configuration settings and a mobile app that lags behind the web version. Freshworks CRM users sometimes struggle with a learning curve that doesn't match the platform's reputation for simplicity, and some find customization options too limited once they're past the basics.

If you sell products rather than services, Freshsales is the more purpose-built option. Its product catalog, multi-currency support, and deal automation are hard to replicate with a lighter tool. But if you want a straightforward CRM that connects easily with your existing tools and doesn't require deep configuration, Freshworks CRM is worth a look — just expect to hit a ceiling on advanced customization.

### Analyst Rating Summary 

Overall Scores 

Based on the research and analysis by SelectHub's team of research analysts, Freshsales has an analyst rating of 78\. Our analysts are still gathering data for Freshworks CRM. 

Freshsales - Analyst Score: 78 out of 100 78 

we're gathering data

Features Comparison 

**Account and Contact Management**  
Manage and organize every detail about your customers and prospects in one central place, so you always have the full history at your fingertips. 

71 

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**Communication Channels**  
Connect every email, call, and social media message to the right customer record, giving you a complete, organized view of all interactions. 

96 

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**Dashboards and Reports**  
Analyze sales trends and customer engagement instantly using visual reports and customizable dashboards, helping you understand performance at a glance. 

100 

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[Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

How Freshsales compares against the top 13 functional requirements as defined by SelectHub project data. 

Freshsales Freshworks CRM 

\+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

Account and Contact Management CommunicationChannels Dashboards And Reports Document Management Lead Management Mobile Capabilities OpportunityManagement Partner RelationshipManagement Platform Capabilities Product Management Quotes, Orders, AndContracts Management Sales PerformanceManagement Team Collaboration 71 96 100 56 100 79 100 0 79 100 54 82 83 0 25 50 75 100 

Implementation Level of Effort Estimation 

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Account And Contact Management**   
Manage and organize every detail about your customers and prospects in one central place, so you always have the full history at your fingertips. 

71%

0%

29%

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N/A

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**Communication Channels**   
Connect every email, call, and social media message to the right customer record, giving you a complete, organized view of all interactions. 

92%

0%

8%

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N/A

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N/A

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N/A

**Dashboards And Reports**   
Analyze sales trends and customer engagement instantly using visual reports and customizable dashboards, helping you understand performance at a glance. 

100%

0%

0%

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N/A

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N/A

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N/A

**Document Management**   
Store and share all relevant files, contracts, and proposals directly on the customer's record, so you can easily find any document when you need it. 

20%

60%

20%

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N/A

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**Lead Management**   
Nurture incoming leads by automatically assigning them, tracking their progress through the pipeline, and prioritizing the ones most likely to buy. 

100%

0%

0%

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N/A

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N/A

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N/A

**Mobile Capabilities**   
Access all your customer data, update deals, and log activities from your phone or tablet, so you can work effectively wherever you go. 

71%

0%

29%

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N/A

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**Opportunity Management**   
Track your sales deals from start to finish, see exactly what stage each one is in, and forecast revenue with high accuracy. 

100%

0%

0%

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N/A

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N/A

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N/A

**Partner Relationship Management**   
Manage, track, and reward the activity of your external partners and resellers, ensuring everyone stays aligned on sales goals and progress. 

0%

0%

100%

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N/A

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N/A

**Platform Capabilities**   
Customize the software's look, add unique fields, and connect it easily to other business tools, making it fit your specific way of working. 

71%

10%

19%

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N/A

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**Product Management**   
Track details for every product or service you sell, making it simple to generate accurate quotes and manage related inventory records. 

100%

0%

0%

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N/A

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N/A

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N/A

**Quotes, Orders, And Contracts Management**   
Generate accurate sales quotes, convert them into orders, and manage all contracts directly, eliminating errors and speeding up your approval process. 

11%

56%

33%

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N/A

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N/A

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N/A

**Sales Performance Management**   
Monitor team sales goals, track individual progress against quotas, and provide coaching, all to help your team perform their best. 

75%

0%

25%

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N/A

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**Team Collaboration**   
Work together seamlessly by assigning tasks, sharing notes, and mentioning teammates directly on customer records for faster problem-solving. 

83%

0%

17%

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N/A

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N/A

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N/A

**Customize This Data For Your Unique Needs**and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

Implementation Level of Effort Estimation 

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Integrations And Extensibility**   
Connect your CRM easily to other tools you already use, like email and accounting, creating a seamless, centralized system for all your work. 

88%

0%

12%

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N/A

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**Platform Security**   
Protect your essential customer information by setting precise access permissions and ensuring only authorized people can view sensitive data. 

86%

0%

14%

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N/A

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N/A

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**Requirements Summary**Of typical requirements, 73.8% are fully supported out of the box by Freshsales including Dashboards And Reports, Lead Management and Opportunity Management. We are still evaluating data for Freshworks CRM at this time. Freshworks CRM has an analyst rating of and a user sentiment rating of 'excellent' based on 19 reviews, while Freshsales has an analyst rating of 78 and a user sentiment rating of 'excellent' based on 2245 reviews. 

### User Sentiment Summary 

Freshsales has a user sentiment rating of 90 based on 2245 reviews. Freshworks CRM has a user sentiment rating of 100 based on 19 reviews. 

![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 2245 reviews 

![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 19 reviews 

Synopsis 

Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 

90% 

of users recommend this product

Freshsales has a 'excellent' User Satisfaction Rating of 90% when considering 2245 user reviews from 5 recognized software review sites. 

100% 

of users recommend this product

Freshworks CRM has a 'excellent' User Satisfaction Rating of 100% when considering 19 user reviews from 1 recognized software review sites. 

User Review Scores 

**FinancesOnline** 

**5.0** (19) 

**5.0** (19) 

**G2.com, Inc** 

**4.5** (1224) 

n/a 

**Capterra Inc** 

**4.5** (620) 

n/a 

**Gartner, Inc** 

**4.4** (248) 

n/a 

**TrustRadius** 

**4.2** (134) 

n/a 

### Awards 

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. 

SelectHub research analysts have evaluated Freshsales and concluded it earns best-in-class honors for Lead Management and Opportunity Management. Freshsales stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. 

![User Favorite Award]()

![Lead Management Award]()

Show more

![Opportunity Management Award]()

Freshworks CRM stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. 

![User Favorite Award]()

### Product Assistance 

Training Resources 

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Support 

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

### Product Basics 

Company Size 

i 

Small

Medium

Large

Small

Medium

Large

Platforms Supported 

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Deployment Supported 

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Comparison of Top Alternatives 

[Freshsales Alternatives ](https://www.selecthub.com/crm-software/freshsales/alternatives/) 

[Freshworks CRM Alternatives ](https://www.selecthub.com/crm-software/freshworks-crm/alternatives/) 

### Screenshots 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

### Key Features 

* **Built-in phone system** – Lets you make calls directly from a laptop or smart device, purchase local and toll-free numbers, and automatically log call details with caller information and notes.
* **AI chatbot builder** – Includes a no-code interface for creating multi-language bots that understand customer intent, support rich media like carousels, and hand off conversations to human agents when needed.
* **Deal automation** – Automatically names deals, supports custom field additions, and calculates deal values based on product pricing, quantity and discounts as items are added.
* **Sales sequences** – Lets you build automated multi-step outreach workflows that combine emails and tasks, with configurable exit conditions and timing controls.

* **Email integration** – Connects with Gmail and Outlook to track emails, schedule sends, and use templates without leaving the CRM.
* **Lead scoring** – Automatically scores contacts based on their engagement and likelihood to convert, helping you prioritize outreach without manual triage.
* **Workflow automation** – Uses a drag-and-drop interface to build custom automations that handle repetitive tasks and move deals through defined stages.
* **Territory management** – Lets you define sales territories and assign coverage across your team to improve resource allocation and reduce overlap.

### Top Alternatives in CRM Software 

[  Coevera ](https://www.selecthub.com/p/crm-software/pipeliner/) [  Copper CRM ](https://www.selecthub.com/p/crm-software/copper-crm/) [  Creatio ](https://www.selecthub.com/p/crm-software/creatio/) [  Dynamics 365 Sales ](https://www.selecthub.com/p/sales-force-automation-software/dynamics-365-sales/) [  HubSpot Sales ](https://www.selecthub.com/p/sales-force-automation-software/hubspot-sales/) [  Infor CloudSuite CRM ](https://www.selecthub.com/p/crm-software/infor-crm/) [  Insightly ](https://www.selecthub.com/p/crm-software/insightly/) [  monday CRM ](https://www.selecthub.com/p/crm-software/monday-crm/) [  NetSuite CRM ](https://www.selecthub.com/p/crm-software/netsuite-crm/) [  Nimble CRM ](https://www.selecthub.com/p/crm-software/nimble-crm/) [  Oracle Sales Cloud ](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/) [  Pega CRM ](https://www.selecthub.com/p/crm-software/pega-crm/) [  Pipedrive ](https://www.selecthub.com/p/crm-software/pipedrive/) [  Salesforce Sales Cloud ](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/) [  SAP Sales Cloud ](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/) 

### Head-to-Head Comparison 

![Freshsales Software Tool]() 

![Copper CRM Software Tool]() 

[Freshsales VS Copper CRM](https://www.selecthub.com/crm-software/freshsales-vs-copper-crm/) 

![Freshsales Software Tool]() 

![Creatio Software Tool]() 

[Freshsales VS Creatio](https://www.selecthub.com/crm-software/freshsales-vs-creatio/) 

![Freshsales Software Tool]() 

![Infor CloudSuite CRM Software Tool]() 

[Freshsales VS Infor CloudSuite CRM](https://www.selecthub.com/crm-software/freshsales-vs-infor-crm/) 

![Freshsales Software Tool]() 

![Insightly Software Tool]() 

[Freshsales VS Insightly](https://www.selecthub.com/crm-software/insightly-vs-freshsales/) 

![Freshsales Software Tool]() 

![monday CRM Software Tool]() 

[Freshsales VS monday CRM](https://www.selecthub.com/crm-software/freshsales-vs-monday-crm/) 

![Freshsales Software Tool]() 

![Nimble CRM Software Tool]() 

[Freshsales VS Nimble CRM](https://www.selecthub.com/crm-software/freshsales-vs-nimble-crm/) 

![Freshsales Software Tool]() 

![Oracle Sales Cloud Software Tool]() 

[Freshsales VS Oracle Sales Cloud](https://www.selecthub.com/crm-software/freshsales-vs-oracle-sales-cloud/) 

![Freshsales Software Tool]() 

![Pega CRM Software Tool]() 

[Freshsales VS Pega CRM](https://www.selecthub.com/crm-software/freshsales-vs-pega-crm/) 

![Freshsales Software Tool]() 

![Pipedrive Software Tool]() 

[Freshsales VS Pipedrive](https://www.selecthub.com/crm-software/pipedrive-vs-freshsales/) 

![Freshsales Software Tool]() 

![Salesforce Sales Cloud Software Tool]() 

[Freshsales VS Salesforce Sales Cloud](https://www.selecthub.com/crm-software/freshsales-vs-salesforce-sales-cloud/) 

![Freshsales Software Tool]() 

![Sugar Sell Software Tool]() 

[Freshsales VS Sugar Sell](https://www.selecthub.com/crm-software/freshsales-vs-sugar-sell/) 

![Freshsales Software Tool]() 

![Zoho CRM Software Tool]() 

[Freshsales VS Zoho CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-freshsales/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

[Build Your Requirements](https://pmo.selecthub.com/crm-requirements-template-tool-site-vers/)

![SelectHub Products Cost and Pricing Guide]() 

[Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=CRM%20Software)

**Tier 1:**  
Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#)

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