[Home](https://www.selecthub.com/) \> [CRM](https://www.selecthub.com/category/customer-relationship-management/) \> [CRM Software](https://www.selecthub.com/c/crm-software/) \> [Dynamics 365 CRM](https://www.selecthub.com/p/crm-software/dynamics-365-crm/) \> Dynamics 365 CRM vs Pega CRM 

#  Dynamics 365 CRM vs Pega CRM 

 Last Updated: April 20th, 2026 

Our analysts compared [Dynamics 365 CRM](https://www.selecthub.com/p/crm-software/dynamics-365-crm/) vs [Pega CRM](https://www.selecthub.com/p/crm-software/pega-crm/) based on data from our 400+ point analysis of [CRM Software](https://www.selecthub.com/c/crm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=CRM Software&cta=crm-software).

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [User Ratings](#user-sentiment-section) [Screenshots](#product-screenshots) 

[![Dynamics 365 CRM Software Tool](https://cdn.selecthub.com/products/378a063b8fdb1db941e34f4bde584c7d-9ac23d32c7791a36e6643c328ec6382b/resources/normal/logo.png?1740045021)](https://www.selecthub.com/p/crm-software/dynamics-365-crm/) 

[![Pega CRM Software Tool](https://cdn.selecthub.com/products/eed5af6add95a9a6f1252739b1ad8c24-077eb2a350cadf883b38ce597834b6c6/resources/original/logo.svg?1757334338)](https://www.selecthub.com/p/crm-software/pega-crm/) 

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Dynamics%2B365%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F378a063b8fdb1db941e34f4bde584c7d-9ac23d32c7791a36e6643c328ec6382b%2Fresources%2Fnormal%2Flogo.png%3F1740045021) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Dynamics%2B365%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F378a063b8fdb1db941e34f4bde584c7d-9ac23d32c7791a36e6643c328ec6382b%2Fresources%2Fnormal%2Flogo.png%3F1740045021) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Dynamics%2B365%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F378a063b8fdb1db941e34f4bde584c7d-9ac23d32c7791a36e6643c328ec6382b%2Fresources%2Fnormal%2Flogo.png%3F1740045021&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Dynamics%2B365%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F378a063b8fdb1db941e34f4bde584c7d-9ac23d32c7791a36e6643c328ec6382b%2Fresources%2Fnormal%2Flogo.png%3F1740045021&price=2) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Pega%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feed5af6add95a9a6f1252739b1ad8c24-077eb2a350cadf883b38ce597834b6c6%2Fresources%2Foriginal%2Flogo.svg%3F1757334338) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Pega%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feed5af6add95a9a6f1252739b1ad8c24-077eb2a350cadf883b38ce597834b6c6%2Fresources%2Foriginal%2Flogo.svg%3F1757334338) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Pega%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feed5af6add95a9a6f1252739b1ad8c24-077eb2a350cadf883b38ce597834b6c6%2Fresources%2Foriginal%2Flogo.svg%3F1757334338&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Pega%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feed5af6add95a9a6f1252739b1ad8c24-077eb2a350cadf883b38ce597834b6c6%2Fresources%2Foriginal%2Flogo.svg%3F1757334338&price=2) 

###  Products Insights

 Overall Rating Comparison

[ Analyst Rating we're gathering data Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (5825 Reviews) ](#user-sentiment-section) 

[ Analyst Rating  81 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (567 Reviews) ](#user-sentiment-section) 

 Price Starts From

$65/User, Monthly 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Dynamics 365 CRM&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/378a063b8fdb1db941e34f4bde584c7d-9ac23d32c7791a36e6643c328ec6382b/resources/normal/logo.png?1740045021) 

[Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Dynamics%2B365%2BCRM&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcrm-software%2Fdynamics-365-crm-vs-pega-crm%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F378a063b8fdb1db941e34f4bde584c7d-9ac23d32c7791a36e6643c328ec6382b%2Fresources%2Fnormal%2Flogo.png%3F1740045021&price=2) 

Tailored to your specific needs

$45/User, Monthly 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Pega CRM&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/eed5af6add95a9a6f1252739b1ad8c24-077eb2a350cadf883b38ce597834b6c6/resources/original/logo.svg?1757334338) 

[Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Pega%2BCRM&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcrm-software%2Fdynamics-365-crm-vs-pega-crm%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feed5af6add95a9a6f1252739b1ad8c24-077eb2a350cadf883b38ce597834b6c6%2Fresources%2Foriginal%2Flogo.svg%3F1757334338&price=2) 

Tailored to your specific needs

 Pros

 What we like about Dynamics 365 CRM and Pega CRM:

**Easy to Use:** 98% of reviewers referencing usability felt the software is user-friendly. 

**Improved Productivity and Efficiency:** The system aids efficiency and productivity, as observed by every user who talks about this aspect. 

**Customer Relationship Management:** 95% of the reviewers who reference this aspect noted that it aids a positive customer experience. 

**Customization:** Adding or removing fields is simple and doesn’t require technical help, as observed by more than 85% of reviews mentioning this feature. 

**Low-Code Platform:** Users appreciated Pega’s visual approach, noting that it empowers both developers and non-technical users to build apps and automate processes without heavy coding. 

**End-to-End Automation:** Many users liked that Pega goes beyond front-office tasks to handle back-office processes and legacy integrations. 

**AI-Powered Decisioning:** Users found Pega’s Next-Best-Action engine useful for personalizing customer interactions and driving better results. 

**Scalability and Flexibility:** Reviewers appreciated that Pega’s architecture scales with their business and adapts to changing needs without disruption. 

 Cons

 What we dislike about Dynamics 365 CRM and Pega CRM:

**Learning Curve:** According to 90% of the reviewers talking about this factor, new customers require a bit of training, which is time consuming. 

**Pricing:** Microsoft Dynamics 365 is expensive, as observed by every user mentioning cost. 

**Slow Performance:** At times, the platform takes time to sync and perform simple tasks, as observed by almost 70% of reviewers referring to this aspect. 

**Navigation:** 90% of the reviews about this feature mentioned the navigation is complicated, especially for new users. 

**Steep Learning Curve:** Users found Pega’s interface complex, requiring time to learn and navigate effectively. 

**Customization Challenges:** Users noted that while Pega is highly customizable, implementing and maintaining changes often requires specialized skills and resources. 

**Cost Considerations:** Reviewers felt that Pega’s pricing, including licensing and maintenance, can be a significant investment, especially for smaller businesses. 

**Performance Concerns:** Some users reported slow loading times and occasional glitches, which can affect productivity. 

###  Our Review

A mix of praise and critique defines 2023 user reviews for Dynamics 365 CRM. Fans champion its robust customization, enabling precise tailoring to diverse business needs, like adding fields to track specific equipment rentals or crafting workflows for complex approval processes. This flexibility, some say, surpasses competitors like Salesforce, where out-of-the-box options might constrain unique workflows. Yet, this very strength can be a double-edged sword. Detractors find the customization curve steep, requiring significant IT expertise or costly consultant guidance, unlike the more user-friendly setup of HubSpot. Integration shines as a clear win for Dynamics 365\. Seamlessly blending with Microsoft's ecosystem, including Outlook and Teams, streamlines communication and boosts collaboration. Imagine pulling CRM data directly into an email or setting up team meetings from contact records – a breeze for Dynamics users, while competitors often require clunky workarounds. However, pricing structure remains a sore spot. While subscription fees are competitive, the extensive customization often necessitates additional add-ons and consultancy, potentially inflating costs compared to more all-inclusive options like Zoho CRM. Ultimately, reviews suggest Dynamics 365 excels for businesses seeking in-depth customization and Microsoft integration, willing to invest time or resources in setup. For those prioritizing ease of use or budget-friendliness, alternatives might be a better fit. The key takeaway? Choose the CRM that complements your unique needs and technical capabilities. 

[Show more](#) 

 Pega CRM stands out for enterprises that want to move beyond traditional pipeline management and focus on the entire customer journey. It’s ideal if you need more than just contact and deal tracking — something that keeps sales, service and marketing in sync and delivers consistent outcomes across channels.When I tested Pega, what stood out to me was its real-time AI decision-making. Instead of waiting on static reports, the system continuously analyzes customer context — past purchases, support history, engagement patterns — and suggests the next-best action instantly. That meant I could quickly see whether the right move was a service intervention, an upsell opportunity or a new outreach.Another strength is how case management is baked right into the CRM. Unlike platforms that bolt it on, Pega makes it easy to handle complex, multi-step processes without losing visibility. Every task, exception and escalation stay connected to the customer record, which is a huge advantage for teams managing long or regulated processes.While exploring Pega’s case management, I appreciated how smoothly cases move through the workflow. Instead of manually advancing each step, the system automatically progresses cases from Intake to Automatic Routing to Close Case. I could easily see the full timeline and how each stage connects, which made it simple to track progress and ensure nothing slipped through the cracks.Pega’s journey-based approach is impressive. Instead of siloed deals and tickets, it ties every interaction into a broader flow across channels and departments. This not only optimizes workflows but also strengthens customer satisfaction and loyalty.That said, Pega isn’t without limitations. I found the interface less intuitive compared to mainstream CRMs like Zoho or Salesforce, and the learning curve was steep. I also discovered that setup and customization require technical expertise — it’s not the kind of platform you just plug in and start using.Bottom Line: If you’re an enterprise that needs AI-driven engagement, integrated case management and secure, end-to-end journey orchestration, Pega CRM is hard to beat. But if you want something lightweight, easier to manage or more budget-friendly, you’ll likely be better off with options like Zoho CRM or HubSpot. 

[Show more](#) 

###  Key Features

* **Campaign Builder:** Set up and execute campaigns via a visual building tool, and design customer journeys by arranging templates using the drag-and-drop interface. It’s also possible to set triggers based on a range of rules, choose segmented groups, assign emails, include events or surveys, and more.
* **Dashboards:** Access a host of metrics related to leads, revenue and other data sources from dashboards and customize them to show the most important KPIs. Dashboard types include:  
   * **User Dashboards:** Visible to and controlled by individual users.  
   * **System Dashboards:** Visible to everyone, with the option to reduce visibility to certain roles. Customized and controlled by system admins.
* **User Dashboards:** Visible to and controlled by individual users.
* **System Dashboards:** Visible to everyone, with the option to reduce visibility to certain roles. Customized and controlled by system admins.
* **Lead Nurturing:** Account-based marketing features provide capabilities such as customer segmentation, personalized email content and performance metrics. Build buyer journeys and set rules that define a lead’s score based on the individual lead record, the related contact or the related account.

[read more...](#) 

* **Center-Out Business Architecture:** Pega uses reusable components that let you adapt quickly to changing business needs without rebuilding everything from scratch. Whether you’re rolling out new processes, adding teams or expanding into new markets, the platform grows with you.
* **Shared Context Across Applications:** The platform keeps customer histories, case types, events and next-best-action recommendations consistent across teams. This helps your teams respond faster, avoid duplication and give customers a smooth experience no matter who they talk to.
* **Campaign Management & Local Offers:** Using Pega Marketing, teams can launch localized offers, promotions or communications directly from the CRM. This tight integration makes it easier to connect your marketing efforts to customer behavior and sales outcomes.
* **Workflow Automation:** From routine tasks to complex, multi-step processes, Pega automates it all. Case management, BPM and RPA work together to streamline workflows across departments. Besides saving time and reducing errors, you can ensure every process follows your best practices, even across multiple teams or systems.
* **Low-Code Development:** You don’t need to be a developer to make Pega work for your business. Tools like Pega GenAI Blueprint™ let you visually design and deploy workflows and apps quickly. Without the need to rely on IT, your team can focus on delivering value rather than coding.

[read more...](#) 

###  Analyst Rating Summary

 Overall Scores

 Based on the research and analysis by SelectHub's team of research analysts, Pega CRM has an analyst rating of 81\. Our analysts are still gathering data for Dynamics 365 CRM.

we're gathering data

 81 

 Features Comparison

**Account and Contact Management**  
 Manage and organize every detail about your customers and prospects in one central place, so you always have the full history at your fingertips. 

we're gathering data

 100 

**Communication Channels**  
 Connect every email, call, and social media message to the right customer record, giving you a complete, organized view of all interactions. 

we're gathering data

 64 

**Dashboards and Reports**  
 Analyze sales trends and customer engagement instantly using visual reports and customizable dashboards, helping you understand performance at a glance. 

we're gathering data

 100 

[Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

###  Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

 How Pega CRM compares against the top 13 functional requirements as defined by SelectHub project data.

Dynamics 365 CRM Pega CRM 

\+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

 Account and Contact Management CommunicationChannels Dashboards And Reports Document Management Lead Management Mobile Capabilities OpportunityManagement Partner RelationshipManagement Platform Capabilities Product Management Quotes, Orders, AndContracts Management Sales PerformanceManagement Team Collaboration 100 64 100 97 93 71 90 100 99 100 77 87 100 0 25 50 75 100 

 Implementation Level of Effort Estimation

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Account And Contact Management**   
Manage and organize every detail about your customers and prospects in one central place, so you always have the full history at your fingertips. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

0%

0%

**Communication Channels**   
Connect every email, call, and social media message to the right customer record, giving you a complete, organized view of all interactions. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

38%

15%

47%

**Dashboards And Reports**   
Analyze sales trends and customer engagement instantly using visual reports and customizable dashboards, helping you understand performance at a glance. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

0%

0%

**Document Management**   
Store and share all relevant files, contracts, and proposals directly on the customer's record, so you can easily find any document when you need it. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

0%

0%

**Lead Management**   
Nurture incoming leads by automatically assigning them, tracking their progress through the pipeline, and prioritizing the ones most likely to buy. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

86%

0%

14%

**Mobile Capabilities**   
Access all your customer data, update deals, and log activities from your phone or tablet, so you can work effectively wherever you go. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

57%

0%

43%

**Opportunity Management**   
Track your sales deals from start to finish, see exactly what stage each one is in, and forecast revenue with high accuracy. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

88%

0%

12%

**Partner Relationship Management**   
Manage, track, and reward the activity of your external partners and resellers, ensuring everyone stays aligned on sales goals and progress. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

0%

0%

**Platform Capabilities**   
Customize the software's look, add unique fields, and connect it easily to other business tools, making it fit your specific way of working. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

0%

0%

**Product Management**   
Track details for every product or service you sell, making it simple to generate accurate quotes and manage related inventory records. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

0%

0%

**Quotes, Orders, And Contracts Management**   
Generate accurate sales quotes, convert them into orders, and manage all contracts directly, eliminating errors and speeding up your approval process. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

78%

0%

22%

**Sales Performance Management**   
Monitor team sales goals, track individual progress against quotas, and provide coaching, all to help your team perform their best. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

75%

13%

12%

**Team Collaboration**   
Work together seamlessly by assigning tasks, sharing notes, and mentioning teammates directly on customer records for faster problem-solving. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

0%

0%

**Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

###  Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=CRM Software) 

 Implementation Level of Effort Estimation

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Integrations And Extensibility**   
Connect your CRM easily to other tools you already use, like email and accounting, creating a seamless, centralized system for all your work. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

54%

0%

46%

**Platform Security**   
Protect your essential customer information by setting precise access permissions and ensuring only authorized people can view sensitive data. 

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

0%

0%

**Requirements Summary** Of typical requirements, the level of support for Dynamics 365 CRM is still being evaluated at this time. Pega CRM supports 77.3% and excels at Account And Contact Management, Dashboards And Reports and Partner Relationship Management. Dynamics 365 CRM has a user sentiment rating of 'great' based on 5825 reviews, while Pega CRM has an analyst rating of 81 and a user sentiment rating of 'great' based on 567 reviews. 

###  User Sentiment Summary

 Dynamics 365 CRM has a user sentiment rating of 82 based on 5825 reviews. Pega CRM has a user sentiment rating of 81 based on 567 reviews. 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 5825 reviews 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 567 reviews 

 Synopsis

 Evaluating all review platforms, our market analysts have compiled the following user sentiment data.

 82%

of users recommend this product

 Dynamics 365 CRM has a 'great' User Satisfaction Rating of 82% when considering 5825 user reviews from 5 recognized software review sites.

 81%

of users recommend this product

 Pega CRM has a 'great' User Satisfaction Rating of 81% when considering 567 user reviews from 4 recognized software review sites.

 User Review Scores

**FinancesOnline** 

**4.6** (21) 

 n/a 

**G2.com, Inc** 

**3.7** (1433) 

**4.2** (273) 

**Software Advice, Inc** 

**4.3** (3779) 

 n/a 

**Capterra Inc** 

 n/a 

**3.9** (13) 

**Gartner, Inc** 

**4.5** (23) 

**4.5** (74) 

**TrustRadius** 

**3.9** (569) 

**3.7** (207) 

###  Awards

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts.

No awards.

 SelectHub research analysts have evaluated Pega CRM and concluded it earns best-in-class honors for Account and Contact Management, Partner Relationship Management, Platform Capabilities and Team Collaboration. 

![Account and Contact Management Award]()

![Partner Relationship Management Award]()

Show more

![Platform Capabilities Award]()

![Team Collaboration Award]()

###  Product Assistance

 Training Resources

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

 Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

###  Product Basics

 Company Size 

 i

Small

Medium

Large

Small

Medium

Large

 Platforms Supported

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

 Deployment Supported

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

 Comparison of Top Alternatives

[ Dynamics 365 CRM Alternatives](https://www.selecthub.com/crm-software/dynamics-365-crm/alternatives/) 

[ Pega CRM Alternatives](https://www.selecthub.com/crm-software/pega-crm/alternatives/) 

###  Screenshots

![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]() 

Our analysts compared Dynamics 365 CRM vs Pega CRM based on data from our 400 point analysis of CRM Software, users reviews, and our own crowdsourced data from our free software selection platform. 

[ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=CRM%20Software)

###  Top Alternatives in CRM Software 

[  Copper CRM ](https://www.selecthub.com/p/crm-software/copper-crm/) [  Creatio ](https://www.selecthub.com/p/crm-software/creatio/) [  Dynamics 365 Sales ](https://www.selecthub.com/p/sales-force-automation-software/dynamics-365-sales/) [  Freshsales ](https://www.selecthub.com/p/crm-software/freshsales/) [  HubSpot Sales ](https://www.selecthub.com/p/sales-force-automation-software/hubspot-sales/) [  Infor CloudSuite CRM ](https://www.selecthub.com/p/crm-software/infor-crm/) [  Insightly ](https://www.selecthub.com/p/crm-software/insightly/) [  monday CRM ](https://www.selecthub.com/p/crm-software/monday-crm/) [  NetSuite CRM ](https://www.selecthub.com/p/crm-software/netsuite-crm/) [  Nimble CRM ](https://www.selecthub.com/p/crm-software/nimble-crm/) [  Oracle Sales Cloud ](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/) [  Pega CRM ](https://www.selecthub.com/p/crm-software/pega-crm/) [  Pipedrive ](https://www.selecthub.com/p/crm-software/pipedrive/) [  Pipeliner CRM ](https://www.selecthub.com/p/crm-software/pipeliner/) [  Salesforce Sales Cloud ](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/) 

###  Related Categories

 Dynamics 365 CRM and Pega CRM can also be found with other leading products in these categories:

[ Sales Force Automation Software ](https://www.selecthub.com/c/sales-force-automation-software/) 

[Show more](#read-more-categories) 

[ Sales Force Automation Software ](https://www.selecthub.com/c/sales-force-automation-software/) 

[Show more](#read-more-categories) 

### Compare other software products using the SelectHub platform

Select a Category 360 Degree Feedback Software 3D Design Software 3PL Software ABA Software Account-Based Marketing Software Accounting Practice Management Software Accounting Software Accounts Payable Software Accounts Receivable Software Agile Project Management Software AI Agent Builders AI Agent Frameworks AI Agent Orchestration Platforms AI Agents AI Assistants AI Chatbots AI Customer Service Agents AI Integration Solutions AI Marketing Agents AI Sales Agents AI Sales Assistant Software AI Video Generators AI Voice Agents AI Voice Assistants AI Workflow Automation Tools AI Writing Assistants Animation Software Antivirus Software Apparel ERP Software Applicant Tracking Systems Appointment Scheduling Software Assessment Software Asset Tracking Software Audio Editing Software Augmented Reality Software Auto Dialer Software Background Check Software Backup Software Barcode Software Benefits Administration Software Big Data Analytics Tools Bookkeeping Software BPM Software Budgeting Software Building Information Modeling Software Business Analytics Tools Business Intelligence Tools Business Management Software Business Phone Systems Business Process Automation Software CAD Software Call Center Software Call Tracking Software CAM Software Chiropractic Software Church Management Software Claims Management Software Clinical Decision Support Systems Cloud Access Security Broker Software Cloud Cost Management Tools Cloud PBX Cloud Phone Systems Cloud Storage Providers CMMS Software CMS Software Collaboration Software Colocation Hosting Providers Compensation Management Software Construction Accounting Software Construction Bidding Software Construction ERP Software Construction Estimating Software Construction Management Software Construction Scheduling Software Contact Management Software Content Collaboration Software Content Creation Software Content Marketing Software Contract Lifecycle Management Software Contractor Software Conversation Intelligence Software Conversational AI Platforms Course Creation Software CPaaS Platforms CPM Software CPQ Software CRM Software CRO Software Customer Data Platforms Customer Engagement Platforms Customer Experience Software Customer Service Software Customer Success Software Cybersecurity Software DaaS Providers Dashboard Software Data Analytics Software Data Archiving Solutions Data Extraction Tools Data Governance Tools Data Integration Tools Data Loss Prevention Software Data Management Tools Data Migration Tools Data Preparation Software Data Protection Software Data Recovery Software Data Visualization Tools Data Warehouse Tools Database Management Software Dealer Management Systems Delivery Management Software Dental Imaging Software Dental Practice Management Software Dental Software Desktop Database Software Desktop Publishing Software DevOps Software Diagram Software Digital Adoption Platforms Digital Advertising Software Digital Asset Management Software Digital Experience Platforms Digital Rights Management Software Digital Signage Software Disaster Recovery Software Discrete Manufacturing Software Dispatch Software Dispensary Software Distribution Software Document Generation Software Document Management Software Document Security Solutions Document Workflow Automation Software Dropshipping Software E-Learning Software e-Prescribing Software EAM Software ECM Software Ecommerce Analytics Software Tools Ecommerce Inventory Management Software eCommerce Platforms Ecommerce Tools EDI Software eDiscovery Software EDR Solutions Educational Software EHR Software Elearning Authoring Tools Electronic Signature Software Email Management Software Email Marketing Software Email Security Software Embedded Analytics Tools Employee Engagement Software Employee Experience Software Employee Feedback Software Employee Monitoring Software Employee Recognition Software Employee Scheduling Software EMR Software Endpoint Management Software Endpoint Security Software Energy Management Software Engineering Project Management Software Enterprise Backup Software Enterprise Browsers Enterprise Feedback Management Software Enterprise Legal Management Software Enterprise Reporting Software EOR Software EPM Software Equipment Rental Software ERP Software ETL Tools Event Management Software Expense Management Software Experience Management Software Facility Management Software Field Service Management Software Financial Management Systems Financial Reporting Software Financial Services CRM Software Firewall Software Fixed Asset Software Fleet Maintenance Software Fleet Management Software Fleet Tracking Software Food Delivery Software Food Distribution Software FP&A Software Freight Forwarding Software Freight Management Software Fundraising Software Generative AI Tools GIS Software Global Employment Platforms GPS Tracking Software Graphic Design Software GRC Software Guest Messaging Software Headless CMS Platforms Help Authoring Tools Help Desk Software HOA Software Home Care Software Home Health Software Hospital EMR Systems Hospitality Software Hotel Management Software Hotel Property Management Systems Hotel Reservation Software HR Analytics Software HR Management Software HVAC Software IAM Software Influencer Marketing Software Insurance Agency Management Systems Insurance Software Integrated Development Environments Inventory Control Software Inventory Management Software Inventory Optimization Software Invoicing Software iPaaS Solutions IT Asset Management Software ITSM Software IWMS Software Job Search Sites Kanban Software Knowledge Base Software Knowledge Management Software Landing Page Builders Last Mile Delivery Software Lead Capture Software Lead Generation Software Lead Management Software Lease Accounting Software Lease Management Software Leave Management Software Legal Billing Software Legal Case Management Software Legal Practice Management Software Liquor Store POS Systems Live Chat Software LMS Software Location Intelligence Software Log Analysis Software Long Term Care Software Low-Code Development Platforms Manufacturing Inventory Software Manufacturing Operations Management Software Manufacturing Software Market Intelligence Software Marketing Analytics Software Marketing Automation Software MDM Software MDR Solutions Medical Billing Software Medical Coding Software Medical Practice Management Software Medical Software Meeting Management Software Mental Health Software MES Software Microlearning Platforms Moving Company Software MRO Software MRP Systems Multi-channel Ecommerce Software Network Security Software Nonprofit Accounting Software Nonprofit CRM Software Note-Taking Software OEE Software Office Suite Software Oil and Gas Software OKR Software Onboarding Software Online Course Platforms Online Fax Services Online Learning Platforms Online Marketplace Optimization Tools Online Ordering Systems Online Training Software Optometry Software Order Management Software PACS Systems Password Management Software Patient Engagement Software Patient Intake Software Patient Scheduling Software Payment Processing Software Payment Software Payroll Software Penetration Testing Tools PEO Software Performance Management Systems Pharmacy Software Photo Editing Software Physical Security Software Physical Therapy Software PIM Software PLM Software POS Software PPC Software PPM Software Pre-Employment Assessment Tools Predictive Analytics Software Presentation Software Pricing Software Process Manufacturing Software Procure To Pay Software Procurement Software Product Analytics Software Production Scheduling Software Project Management Software Property & Casualty Policy Administration Systems Property Management Software Proposal Software PSA Software Quality Management Software Quoting Software Real Estate Asset Management Software Real Estate CRM Software Real Estate Software Recruitment Software Relational Databases Remote Desktop Software Rental Property Management Software Reputation Management Software Resource Management Software Restaurant Management Software Restaurant POS Systems Restaurant Reservations Software Retail Management Software Retail POS Systems Revenue Cycle Management Software Risk Management Software RMM Software Routing Software RPA Software Sales Acceleration Software Sales Commission Software Sales Enablement Software Sales Engagement Software Sales Force Automation Software Sales Intelligence Tools Screen and Video Capture Software Secure Web Gateways Security Awareness Training Software Security Compliance Software Seed to Sale Software Self Storage Software Self-Service BI Tools Senior Living Software SEO Software Server Virtualization Software Shipping Software Shopping Cart Software SIEM Tools SMS Marketing Software Social Media Advertising Software Social Media Analytics Software Social Media Listening Tools Social Media Management Tools Social Media Marketing Software Social Networking Tools Spa Software Space Management Software SPC Software Spend Management Software SRM Software Statistical Analysis Software Strategic Planning Software Student Information Systems Subscription Billing Software Subscription Management Software Supply Chain Management Software Supply Chain Planning Software Supply Chain Risk Management Software Supply Chain Visibility Software Survey Software Takeoff Software Talent Acquisition Software Talent Assessment Tools Talent Intelligence Software Talent Management Systems Task Management Software Technical Assessment Tools Telehealth Platforms Telemedicine Software Therapy Note Software Therapy Software Time and Attendance Software Time Clock Software Time Tracking Software Timesheet Software TMS Software Training Management System Software Trucking Software UCaaS Providers UGC Platforms Unified Endpoint Management Tools User Research Tools Vacation Rental Software Vector Graphics Software Vendor Risk Management Software Vibe Coding Tools Video Conferencing Platforms Video Editing Software Video Interview Software Virtual Phone Systems Visual Collaboration Tools VoIP Providers Volunteer Management Software VPN Software Vulnerability Management Software Warehouse Management Software WCMS Software Web Design Software Website Builders Whiteboard Software Work Management Software Workflow Management Software Workforce Management Software XDR Software Choose a Category to Select a Product 

VS

Choose a Category to Select a Product  Compare 

###  Head-to-Head Comparison

![Dynamics 365 CRM Software Tool]() 

![Copper CRM Software Tool]() 

[Dynamics 365 CRM VS Copper CRM](https://www.selecthub.com/crm-software/dynamics-365-crm-vs-copper-crm/) 

![Dynamics 365 CRM Software Tool]() 

![Creatio Software Tool]() 

[Dynamics 365 CRM VS Creatio](https://www.selecthub.com/crm-software/dynamics-365-crm-vs-creatio/) 

![Dynamics 365 CRM Software Tool]() 

![Freshsales Software Tool]() 

[Dynamics 365 CRM VS Freshsales](https://www.selecthub.com/crm-software/dynamics-365-crm-vs-freshsales/) 

![Dynamics 365 CRM Software Tool]() 

![Infor CloudSuite CRM Software Tool]() 

[Dynamics 365 CRM VS Infor CloudSuite CRM](https://www.selecthub.com/crm-software/dynamics-365-crm-vs-infor-crm/) 

![Dynamics 365 CRM Software Tool]() 

![Insightly Software Tool]() 

[Dynamics 365 CRM VS Insightly](https://www.selecthub.com/crm-software/dynamics-365-crm-vs-insightly/) 

![Dynamics 365 CRM Software Tool]() 

![monday CRM Software Tool]() 

[Dynamics 365 CRM VS monday CRM](https://www.selecthub.com/crm-software/dynamics-365-crm-vs-monday-crm/) 

![Dynamics 365 CRM Software Tool]() 

![Nimble CRM Software Tool]() 

[Dynamics 365 CRM VS Nimble CRM](https://www.selecthub.com/crm-software/dynamics-365-crm-vs-nimble-crm/) 

![Dynamics 365 CRM Software Tool]() 

![Oracle Sales Cloud Software Tool]() 

[Dynamics 365 CRM VS Oracle Sales Cloud](https://www.selecthub.com/crm-software/dynamics-365-crm-vs-oracle-sales-cloud/) 

![Dynamics 365 CRM Software Tool]() 

![Pega CRM Software Tool]() 

[Dynamics 365 CRM VS Pega CRM](https://www.selecthub.com/crm-software/dynamics-365-crm-vs-pega-crm/) 

![Dynamics 365 CRM Software Tool]() 

![Pipedrive Software Tool]() 

[Dynamics 365 CRM VS Pipedrive](https://www.selecthub.com/crm-software/pipedrive-vs-dynamics-365-crm/) 

![Dynamics 365 CRM Software Tool]() 

![Sugar Sell Software Tool]() 

[Dynamics 365 CRM VS Sugar Sell](https://www.selecthub.com/crm-software/dynamics-365-crm-vs-sugar-sell/) 

![Dynamics 365 CRM Software Tool]() 

![Zoho CRM Software Tool]() 

[Dynamics 365 CRM VS Zoho CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-dynamics-365-crm/) 

**Need expert advice?** Let us know, we're here to help you [GET ADVICE NOW](https://pmo.selecthub.com/guided-services/?category=CRM Software) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

[ Build Your Requirements](https://pmo.selecthub.com/crm-requirements-template-tool-site-vers/)

![SelectHub Products Cost and Pricing Guide]() 

[ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=CRM%20Software)

**Tier 1:**  
 Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
 Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
 Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#) 

```json
{
              "@context": "https://schema.org",
              "@type": "BreadcrumbList",
              "itemListElement": [
              {
                "@type": "ListItem",
                "position": 1,
                "name": "Home",
                "item": "https://www.selecthub.com/"
              }, 
              {
                "@type": "ListItem",
                "position": 2,
                "name": "CRM",
                "item": "https://www.selecthub.com/category/customer-relationship-management/"
              }, 
              {
                "@type": "ListItem",
                "position": 3,
                "name": "CRM Software",
                "item": "https://www.selecthub.com/c/crm-software/"
              }, 
              {
                "@type": "ListItem",
                "position": 4,
                "name": "Dynamics 365 CRM",
                "item": "https://www.selecthub.com/p/crm-software/dynamics-365-crm/"
              }, 
              {
                "@type": "ListItem",
                "position": 5,
                "name": "Dynamics 365 CRM Vs Pega CRM"
              }
            ]
          }
```