Benefits and Insights

Why use CustomAnswers?

Key differentiators & advantages of CustomAnswers

  • Customer Tracking - CustomAnswers will provide your organization with platforms that deliver consistent and measurable customer service. 
  • HR Tracking - Employee Provisioning allows your support department to manage changes, service and support staff, employees, and members.
  • Student Tracking - Accessible to both students and administrators. Specific to meet the needs of each academic department. Centralized to provide a complete view of all student interactions.
  • 100% Customizable - Flexible, configurable, and robust customer-service-software-integrated modules to meet organization requirements.
  • Workflow Management - Assign and route requests and emails to the right staff or department. Track and assign tasks, create work order. Email automation.
  • Reporting - System and custom reports. Trends and Analytics.