[Home](https://www.selecthub.com/) \> [CRM](https://www.selecthub.com/category/customer-relationship-management/) \> [CRM Software](https://www.selecthub.com/c/crm-software/) \> [Bitrix24](https://www.selecthub.com/p/crm-software/bitrix24/) \> Bitrix24 vs EngageBay # Bitrix24 vs EngageBay Last Updated: June 15th, 2026 Our analysts compared [Bitrix24](https://www.selecthub.com/p/crm-software/bitrix24/) vs [EngageBay](https://www.selecthub.com/p/crm-software/engagebay/) based on data from our 400+ point analysis of [CRM Software](https://www.selecthub.com/c/crm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=CRM Software&cta=crm-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) Remove Add to Compare [![Bitrix24 Software Tool](https://cdn.selecthub.com/products/702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e/resources/normal/logo.png?1693317499)](https://www.selecthub.com/p/crm-software/bitrix24/) Remove Add to Compare [![EngageBay Software Tool](https://cdn.selecthub.com/products/0af854284f4ab0cfea8fcfd889cbb41a-eecb3676d24f8ddf82e4cef05a2ec992/resources/normal/logo.png?1693318007)](https://www.selecthub.com/p/crm-software/engagebay/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Bitrix24&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e%2Fresources%2Fnormal%2Flogo.png%3F1693317499) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Bitrix24&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e%2Fresources%2Fnormal%2Flogo.png%3F1693317499) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Bitrix24&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e%2Fresources%2Fnormal%2Flogo.png%3F1693317499&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Bitrix24&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e%2Fresources%2Fnormal%2Flogo.png%3F1693317499&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=EngageBay&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0af854284f4ab0cfea8fcfd889cbb41a-eecb3676d24f8ddf82e4cef05a2ec992%2Fresources%2Fnormal%2Flogo.png%3F1693318007) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=EngageBay&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0af854284f4ab0cfea8fcfd889cbb41a-eecb3676d24f8ddf82e4cef05a2ec992%2Fresources%2Fnormal%2Flogo.png%3F1693318007) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=EngageBay&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0af854284f4ab0cfea8fcfd889cbb41a-eecb3676d24f8ddf82e4cef05a2ec992%2Fresources%2Fnormal%2Flogo.png%3F1693318007&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=EngageBay&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0af854284f4ab0cfea8fcfd889cbb41a-eecb3676d24f8ddf82e4cef05a2ec992%2Fresources%2Fnormal%2Flogo.png%3F1693318007&price=2) ### Products Insights Product Ranking ## #13 among all CRM Software ## #69 among all CRM Software [Find out who the leaders are](https://pmo.selecthub.com/top-crm-analyst-report-site-vers?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=crm-software&product%5Fslug=bitrix24&category=CRM+Software) Price Starts From $49 Monthly [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Bitrix24&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e/resources/normal/logo.png?1693317499) $11.99 Monthly, Freemium [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=EngageBay&category=CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/0af854284f4ab0cfea8fcfd889cbb41a-eecb3676d24f8ddf82e4cef05a2ec992/resources/normal/logo.png?1693318007) Pros What we like about Bitrix24 and EngageBay: * Free plan works for small or budget-conscious teams * Built-in project management keeps client work in one place * Automation covers email sequences, reminders and multi-channel triggers * Easy-to-use interface helps you get up and running quickly * Support team is quick and consistently helpful * Affordable starting price with a free tier option Cons What we dislike about Bitrix24 and EngageBay: * Customer support is slow and often unhelpful * The interface is dense and takes time to learn * Too many features, many of which go unused * Marketing automation has a steep learning curve for first-timers * UI looks outdated compared to newer platforms * Template editing has limited drag-and-drop options ### Our Review **Bottom line:** Bitrix24 fits teams that need more than just CRM — project management, call center tools and a self-hosted option make it a strong pick for complex operations. EngageBay is the better fit if you want something affordable, easy to use and backed by responsive support. Bitrix24 packs in a wide range of capabilities beyond core CRM. You get built-in project management, document handling with e-signatures, a full call center suite and the option to run the platform on your own servers. That flexibility is a real advantage for teams managing client work alongside sales, or for those with strict data control requirements. The tradeoff is that the platform is dense — users find the interface hard to navigate, and the breadth of features can feel overwhelming. EngageBay keeps things more focused. It's designed for smaller teams that need solid marketing, sales and support tools without the overhead. The interface is straightforward, and users consistently mention that the support team is fast and helpful when questions come up. You do need some familiarity with marketing automation to get the most out of it, and the UI has drawn criticism for feeling dated. Pricing is meaningfully different here. Bitrix24's paid plans start at $49 per month, while EngageBay starts at $11.99 per month — and both offer free tiers for teams with lighter needs. If you're running a larger operation and need project management, telephony and on-premise deployment in one place, Bitrix24 has the depth. If you're a smaller team that wants to move fast, keep costs low and get reliable support, EngageBay is the easier choice. ### User Sentiment Summary Bitrix24 has a user sentiment rating of 82 based on 1460 reviews. EngageBay has a user sentiment rating of 94 based on 209 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 1460 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 209 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 82% of users recommend this product Bitrix24 has a 'great' User Satisfaction Rating of 82% when considering 1460 user reviews from 5 recognized software review sites. 94% of users recommend this product EngageBay has a 'excellent' User Satisfaction Rating of 94% when considering 209 user reviews from 3 recognized software review sites. User Review Scores **FinancesOnline** **4.7** (19) **5.0** (43) **G2.com, Inc** **4.1** (515) **4.6** (99) **Capterra Inc** **4.1** (804) **4.6** (67) **Gartner, Inc** **4.2** (27) n/a **TrustRadius** **4.1** (95) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. No awards. EngageBay stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [Bitrix24 Alternatives ](https://www.selecthub.com/crm-software/bitrix24/alternatives/) [EngageBay Alternatives ](https://www.selecthub.com/crm-software/engagebay/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Pipeline management** – Supports a kanban layout with custom deal stages and multiple pipelines to match your sales process. * **Marketing automation** – Lets you set rules for sending messages across channels, creating tasks and updating lead or deal statuses based on triggers like form submissions or incoming calls. * **Customer support tools** – Includes a live chat widget, helpdesk with tickets and SLAs, and a multichannel contact center covering email, phone, live chat and social media. * **Self-hosted deployment** – The on-premise version includes LDAP and Active Directory support, multiple SSO options, web clustering and access to the source code for full customization. * **Deal management** – Gives you full visibility into deals across all pipeline stages, with sorting, filtering and close date forecasting to support data-driven decisions. * **Sales and marketing automation** – Automates tasks across the customer lifecycle to help generate leads, move deals forward and grow revenue without manual work at every step. * **Live chat and helpdesk** – Lets you talk to customers in real time, track customer journeys and segment them based on conversations and analytics. * **Lead scoring** – Lets you set parameters to identify and rank promising leads, helping your team focus on the contacts most likely to convert. ### Top Alternatives in CRM Software [ Coevera ](https://www.selecthub.com/p/crm-software/pipeliner/) [ Copper CRM ](https://www.selecthub.com/p/crm-software/copper-crm/) [ Creatio ](https://www.selecthub.com/p/crm-software/creatio/) [ Dynamics 365 Sales ](https://www.selecthub.com/p/sales-force-automation-software/dynamics-365-sales/) [ Freshsales ](https://www.selecthub.com/p/crm-software/freshsales/) [ HubSpot Sales ](https://www.selecthub.com/p/sales-force-automation-software/hubspot-sales/) [ Infor CloudSuite CRM ](https://www.selecthub.com/p/crm-software/infor-crm/) [ Insightly ](https://www.selecthub.com/p/crm-software/insightly/) [ monday CRM ](https://www.selecthub.com/p/crm-software/monday-crm/) [ NetSuite CRM ](https://www.selecthub.com/p/crm-software/netsuite-crm/) [ Nimble CRM ](https://www.selecthub.com/p/crm-software/nimble-crm/) [ Oracle Sales Cloud ](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/) [ Pega CRM ](https://www.selecthub.com/p/crm-software/pega-crm/) [ Pipedrive ](https://www.selecthub.com/p/crm-software/pipedrive/) [ Salesforce Sales Cloud ](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/) ### Related Categories Bitrix24 and EngageBay can also be found with other leading products in these categories: [AI Chatbots ](https://www.selecthub.com/c/chatbot-software/) [Business Management Software ](https://www.selecthub.com/c/business-management-software/) [Business Phone Systems ](https://www.selecthub.com/c/business-phone-systems/) [Cloud PBX ](https://www.selecthub.com/c/cloud-pbx-software/) [Collaboration Software ](https://www.selecthub.com/c/collaboration-software-tools/) [Contact Management Software ](https://www.selecthub.com/c/contact-management-software/) [Conversational AI Platforms ](https://www.selecthub.com/c/conversational-ai-platforms/) [Customer Service Software ](https://www.selecthub.com/c/customer-service-software/) [Quoting Software ](https://www.selecthub.com/c/quoting-software/) [Sales Force Automation Software ](https://www.selecthub.com/c/sales-force-automation-software/) [Telephony Software ](https://www.selecthub.com/c/telephony-software/) Show more [AI Chatbots ](https://www.selecthub.com/c/chatbot-software/) [Conversational AI Platforms ](https://www.selecthub.com/c/conversational-ai-platforms/) [Customer Service Software ](https://www.selecthub.com/c/customer-service-software/) [Sales Force Automation Software ](https://www.selecthub.com/c/sales-force-automation-software/) Show more ### Head-to-Head Comparison ![Bitrix24 Software Tool]() ![Creatio Software Tool]() [Bitrix24 VS Creatio](https://www.selecthub.com/crm-software/bitrix24-vs-creatio/) ![Bitrix24 Software Tool]() ![Freshsales Software Tool]() [Bitrix24 VS Freshsales](https://www.selecthub.com/crm-software/bitrix24-vs-freshsales/) ![Bitrix24 Software Tool]() ![Infor CloudSuite CRM Software Tool]() [Bitrix24 VS Infor CloudSuite CRM](https://www.selecthub.com/crm-software/bitrix24-vs-infor-crm/) ![Bitrix24 Software Tool]() ![Insightly Software Tool]() [Bitrix24 VS Insightly](https://www.selecthub.com/crm-software/insightly-vs-bitrix24/) ![Bitrix24 Software Tool]() ![monday CRM Software Tool]() [Bitrix24 VS monday CRM](https://www.selecthub.com/crm-software/bitrix24-vs-monday-crm/) ![Bitrix24 Software Tool]() ![Nimble CRM Software Tool]() [Bitrix24 VS Nimble CRM](https://www.selecthub.com/crm-software/bitrix24-vs-nimble-crm/) ![Bitrix24 Software Tool]() ![Oracle Sales Cloud Software Tool]() [Bitrix24 VS Oracle Sales Cloud](https://www.selecthub.com/crm-software/bitrix24-vs-oracle-sales-cloud/) ![Bitrix24 Software Tool]() ![Pega CRM Software Tool]() [Bitrix24 VS Pega CRM](https://www.selecthub.com/crm-software/bitrix24-vs-pega-crm/) ![Bitrix24 Software Tool]() ![Pipedrive Software Tool]() [Bitrix24 VS Pipedrive](https://www.selecthub.com/crm-software/pipedrive-vs-bitrix24/) ![Bitrix24 Software Tool]() ![Salesforce Sales Cloud Software Tool]() [Bitrix24 VS Salesforce Sales Cloud](https://www.selecthub.com/crm-software/bitrix24-vs-salesforce-sales-cloud/) ![Bitrix24 Software Tool]() ![Sugar Sell Software Tool]() [Bitrix24 VS Sugar Sell](https://www.selecthub.com/crm-software/bitrix24-vs-sugar-sell/) ![Bitrix24 Software Tool]() ![Zoho CRM Software Tool]() [Bitrix24 VS Zoho CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-bitrix24/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/crm-requirements-template-tool-site-vers/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=CRM%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "CRM", "item": "https://www.selecthub.com/category/customer-relationship-management/" }, { "@type": "ListItem", "position": 3, "name": "CRM Software", "item": "https://www.selecthub.com/c/crm-software/" }, { "@type": "ListItem", "position": 4, "name": "Bitrix24", "item": "https://www.selecthub.com/p/crm-software/bitrix24/" }, { "@type": "ListItem", "position": 5, "name": "Bitrix24 Vs EngageBay" } ] } ```