What is Akita Customer Success?
Akita is an innovative Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. We connect the cloud-based software-as-a-service applications business use and aggregate data in real-time. This allows us to provide salespeople with a comprehensive history of their customer relationships spanning every department in their organization. Customizable, intelligent alerts based on this data will help businesses optimize their sales processes.
Benefits and Insights
Why use Akita Customer Success?
Key differentiators & advantages of Akita Customer Success
- Empower Your Team - Akita makes your customer success managers more efficient by giving them instant access to a customer's entire history--without opening a single app or making a single phone call.
- Reduce Churn - Akita helps you identify your at-risk customers. If you can understand whysomeone is at risk of churn, you can stop it dead in its tracks.
- Grow Lifetime Value - Stay informed of your customers' product usage, billing and customer service activities and use this information to nurture better relationships and increase revenue.