[Home](https://www.selecthub.com/) \> [CPaaS Platforms](https://www.selecthub.com/c/cpaas-platforms/) \> [Plivo](https://www.selecthub.com/p/cpaas-platforms/plivo/) \> Plivo vs Infobip 

#  Plivo vs Infobip 

 Last Updated: May 11th, 2026 

Our analysts compared [Plivo](https://www.selecthub.com/p/cpaas-platforms/plivo/) vs [Infobip](https://www.selecthub.com/p/cpaas-platforms/infobip/) based on data from our 400+ point analysis of [CPaaS Platforms](https://www.selecthub.com/c/cpaas-platforms/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=CPaaS Platforms&cta=cpaas-platforms).

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) 

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[![Plivo Software Tool](https://cdn.selecthub.com/products/35d8f387d4934b6ee53ce5c9a1d8c1d7-ab2feb0d48af15cdfc788a509323abbe/resources/normal/logo.png?1693318530)](https://www.selecthub.com/p/cpaas-platforms/plivo/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

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[![Infobip Software Tool](https://cdn.selecthub.com/products/fede879a162ae72bf64b942ac5ac50cc-e2997e64342c8d87c23eccac9fb425e3/resources/original/logo.svg?1740399889)](https://www.selecthub.com/p/cpaas-platforms/infobip/)

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CPaaS+Platforms&product%5Fname=Plivo&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F35d8f387d4934b6ee53ce5c9a1d8c1d7-ab2feb0d48af15cdfc788a509323abbe%2Fresources%2Fnormal%2Flogo.png%3F1693318530) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CPaaS+Platforms&product%5Fname=Plivo&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F35d8f387d4934b6ee53ce5c9a1d8c1d7-ab2feb0d48af15cdfc788a509323abbe%2Fresources%2Fnormal%2Flogo.png%3F1693318530) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CPaaS+Platforms&product%5Fname=Plivo&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F35d8f387d4934b6ee53ce5c9a1d8c1d7-ab2feb0d48af15cdfc788a509323abbe%2Fresources%2Fnormal%2Flogo.png%3F1693318530&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CPaaS+Platforms&product%5Fname=Plivo&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F35d8f387d4934b6ee53ce5c9a1d8c1d7-ab2feb0d48af15cdfc788a509323abbe%2Fresources%2Fnormal%2Flogo.png%3F1693318530&price=1) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CPaaS+Platforms&product%5Fname=Infobip&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffede879a162ae72bf64b942ac5ac50cc-e2997e64342c8d87c23eccac9fb425e3%2Fresources%2Foriginal%2Flogo.svg%3F1740399889) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CPaaS+Platforms&product%5Fname=Infobip&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffede879a162ae72bf64b942ac5ac50cc-e2997e64342c8d87c23eccac9fb425e3%2Fresources%2Foriginal%2Flogo.svg%3F1740399889) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CPaaS+Platforms&product%5Fname=Infobip&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffede879a162ae72bf64b942ac5ac50cc-e2997e64342c8d87c23eccac9fb425e3%2Fresources%2Foriginal%2Flogo.svg%3F1740399889&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CPaaS+Platforms&product%5Fname=Infobip&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffede879a162ae72bf64b942ac5ac50cc-e2997e64342c8d87c23eccac9fb425e3%2Fresources%2Foriginal%2Flogo.svg%3F1740399889&price=2) 

###  Products Insights

 Product Ranking 

## #4

 among all   
 CPaaS Platforms

## #6

 among all   
 CPaaS Platforms

[Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=cpaas-platforms&product%5Fslug=plivo&category=CPaaS+Platforms) 

 Price Starts From

$0.05/Minute, Usage-Based 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Plivo&category=CPaaS Platforms&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/35d8f387d4934b6ee53ce5c9a1d8c1d7-ab2feb0d48af15cdfc788a509323abbe/resources/normal/logo.png?1693318530) 

$40.85 Monthly 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Infobip&category=CPaaS Platforms&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/fede879a162ae72bf64b942ac5ac50cc-e2997e64342c8d87c23eccac9fb425e3/resources/original/logo.svg?1740399889) 

 Pros

 What we like about Plivo and Infobip:

* Pay-as-you-go usage pricing keeps costs predictable for small and midsize call center operations
* Users find the interface simple and easy to navigate without much ramp-up
* Well-documented API and server-side SDKs in Java, Python, C#, PHP, Node.js, and Go
* Voice features include IVR, conferencing, call recording, and supervisor coaching out of the box

* Omnichannel reach across SMS, email, voice, WhatsApp, and Facebook Messenger from one platform
* Strong global footprint with telecom partners in over 190 countries for reliable delivery
* Built-in chatbot, campaign management, and personalization tools for customer engagement
* Compliance coverage for GDPR and HIPAA suits regulated industries like finance and healthcare

 Cons

 What we dislike about Plivo and Infobip:

* Users say the platform lacks add-ons like RCS, bridge libraries, and community support
* Initial documentation feels dense and tedious to work through for new users
* Some language-specific APIs aren't fully built out or polished
* Sporadic downtime and extra configuration when adding new countries

* Steep learning curve means fully using the feature set takes extensive onboarding
* Users on Capterra flag pricing as less competitive for some use cases
* Slow customer support response times come up repeatedly in G2 reviews
* Agent license pricing on Conversations can lag competitors offering unlimited seats

###  Our Review

**Bottom line:** Plivo and Infobip both run on global CPaaS infrastructure, but they fit different buyers. Plivo works best if you're a small or midsize team focused on voice and SMS for call center work. Infobip fits better if you need omnichannel messaging across regulated industries like finance, healthcare, or retail.

Plivo keeps things narrow and developer-friendly. You get voice APIs, SMS APIs, SIP trunking through Zentrunk, and number lookup, all backed by SDKs in most major languages. Pricing starts at $0.05 per minute on a usage-based model, which makes it easy to scale spend with call volume.

Infobip casts a wider net. Beyond SMS and voice, you get WhatsApp, Facebook Messenger, email, chatbots, and campaign tools in one platform. Pricing starts at $40.85 per month, so you're committing to a baseline rather than paying purely per use. That suits you if messaging volume is steady and you want one vendor for every channel.

Support and onboarding split the two. Plivo users say support reps respond quickly to urgent issues, though the docs can feel dense. Infobip has a richer feature set but users report slow support replies and a learning curve that needs real onboarding time.

Pick Plivo if you want lean voice and SMS with pay-as-you-go billing and don't mind digging through documentation. Pick Infobip if omnichannel reach, compliance coverage, and chatbot automation matter more than a tight price floor, and you can absorb the ramp-up time.

###  User Sentiment Summary

 Plivo has a user sentiment rating of 90 based on 849 reviews. Infobip has a user sentiment rating of 89 based on 176 reviews. 

![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 849 reviews 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 176 reviews 

 Synopsis

 Evaluating all review platforms, our market analysts have compiled the following user sentiment data.

 90%

of users recommend this product

 Plivo has a 'excellent' User Satisfaction Rating of 90% when considering 849 user reviews from 4 recognized software review sites.

 89%

of users recommend this product

 Infobip has a 'great' User Satisfaction Rating of 89% when considering 176 user reviews from 4 recognized software review sites.

 User Review Scores

**G2.com, Inc** 

**4.5** (741) 

**4.3** (55) 

**Capterra Inc** 

**4.3** (85) 

**4.6** (14) 

**Gartner, Inc** 

**4.8** (14) 

**4.5** (98) 

**TrustRadius** 

**3.7** (9) 

**4.2** (9) 

###  Awards

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts.

 Plivo stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. 

![User Favorite Award]()

No awards.

###  Product Assistance

 Training Resources

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

 Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

###  Product Basics

 Company Size 

 i

Small

Medium

Large

Small

Medium

Large

 Platforms Supported

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

 Deployment Supported

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

 Comparison of Top Alternatives

[ Plivo Alternatives](https://www.selecthub.com/cpaas-platforms/plivo/alternatives/) 

[ Infobip Alternatives](https://www.selecthub.com/cpaas-platforms/infobip/alternatives/) 

###  Screenshots

![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

###  Key Features

* **Voice API** – Handles IVR menus, dual-channel call recording, supervisor coaching, and answering machine detection for call center workflows.
* **SMS API** – Sends Unicode messages with smart rate limiting, automatic opt-out handling, and number pooling to lift delivery rates.
* **Zentrunk SIP** – Secures SIP trunks with IP authentication, SRTP encryption, and fraud alerts for direct carrier connections.
* **Number lookup** – Returns carrier, country, and number type for any phone number worldwide starting at $0.004 per API request.
* **Developer SDKs** – Ships server-side SDKs in Java, Python, C#, PHP, Node.js, and Go with reusable templates for faster builds.

* **Voice solutions** – Runs IVR systems and cloud-based call centers alongside other channels in the same platform.
* **Omnichannel messaging** – Combines SMS, email, WhatsApp, and Facebook Messenger so you reach customers wherever they are.
* **RESTful APIs** – Offer flexible integration into existing systems for developers building custom workflows.
* **Chatbot integration** – Deploys AI chatbots across channels to automate support and speed up response times.
* **Failover mechanism** – Switches automatically from RCS to SMS if a channel fails, keeping messages flowing.

###  Top Alternatives in CPaaS Platforms 

[  Bandwidth ](https://www.selecthub.com/p/cpaas-platforms/bandwidth/) [  BizApp ](https://www.selecthub.com/p/cpaas-platforms/bizapp/) [  Clickatell ](https://www.selecthub.com/p/cpaas-platforms/clickatell/) [  CometChat ](https://www.selecthub.com/p/cpaas-platforms/cometchat/) [  Infobip ](https://www.selecthub.com/p/cpaas-platforms/infobip/) [  SendHub ](https://www.selecthub.com/p/cpaas-platforms/sendhub/) [  Statflo ](https://www.selecthub.com/p/cpaas-platforms/statflo/) [  Telnyx ](https://www.selecthub.com/p/cpaas-platforms/telnyx/) [  Twilio ](https://www.selecthub.com/p/cpaas-platforms/twilio/) [  Video sdk ](https://www.selecthub.com/p/cpaas-platforms/video-sdk/) 

###  Head-to-Head Comparison

![Plivo Software Tool]() 

![Bandwidth Software Tool]() 

[Plivo VS Bandwidth](https://www.selecthub.com/cpaas-platforms/bandwidth-vs-plivo/) 

![Plivo Software Tool]() 

![Clickatell Software Tool]() 

[Plivo VS Clickatell](https://www.selecthub.com/cpaas-platforms/plivo-vs-clickatell/) 

![Plivo Software Tool]() 

![CometChat Software Tool]() 

[Plivo VS CometChat](https://www.selecthub.com/cpaas-platforms/plivo-vs-cometchat/) 

![Plivo Software Tool]() 

![Infobip Software Tool]() 

[Plivo VS Infobip](https://www.selecthub.com/cpaas-platforms/plivo-vs-infobip/) 

![Plivo Software Tool]() 

![SendHub Software Tool]() 

[Plivo VS SendHub](https://www.selecthub.com/cpaas-platforms/plivo-vs-sendhub/) 

![Plivo Software Tool]() 

![Statflo Software Tool]() 

[Plivo VS Statflo](https://www.selecthub.com/cpaas-platforms/plivo-vs-statflo/) 

![Plivo Software Tool]() 

![Telnyx Software Tool]() 

[Plivo VS Telnyx](https://www.selecthub.com/cpaas-platforms/telnyx-vs-plivo/) 

![Plivo Software Tool]() 

![Twilio Software Tool]() 

[Plivo VS Twilio](https://www.selecthub.com/cpaas-platforms/twilio-vs-plivo/) 

![Plivo Software Tool]() 

![voximplant Software Tool]() 

[Plivo VS voximplant](https://www.selecthub.com/cpaas-platforms/plivo-vs-voximplant/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

![SelectHub Products Cost and Pricing Guide]() 

**Tier 1:**  
 Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
 Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
 Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

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