[Home](https://www.selecthub.com/) \> [CPaaS Platforms](https://www.selecthub.com/c/cpaas-platforms/) \> [Plivo](https://www.selecthub.com/p/cpaas-platforms/plivo/) \> Plivo vs Infobip # Plivo vs Infobip Last Updated: March 30th, 2026 Our analysts compared [Plivo](https://www.selecthub.com/p/cpaas-platforms/plivo/) vs [Infobip](https://www.selecthub.com/p/cpaas-platforms/infobip/) based on data from our 400+ point analysis of [CPaaS Platforms](https://www.selecthub.com/c/cpaas-platforms/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=CPaaS Platforms&cta=cpaas-platforms). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [Features](#product-benefits-features) [User Ratings](#user-sentiment-section) [Screenshots](#product-screenshots) [![Plivo Software Tool](https://cdn.selecthub.com/products/35d8f387d4934b6ee53ce5c9a1d8c1d7-ab2feb0d48af15cdfc788a509323abbe/resources/normal/logo.png?1693318530)](https://www.selecthub.com/p/cpaas-platforms/plivo/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [![Infobip Software Tool](https://cdn.selecthub.com/products/fede879a162ae72bf64b942ac5ac50cc-e2997e64342c8d87c23eccac9fb425e3/resources/original/logo.svg?1740399889)](https://www.selecthub.com/p/cpaas-platforms/infobip/) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CPaaS+Platforms&product%5Fname=Plivo&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F35d8f387d4934b6ee53ce5c9a1d8c1d7-ab2feb0d48af15cdfc788a509323abbe%2Fresources%2Fnormal%2Flogo.png%3F1693318530) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CPaaS+Platforms&product%5Fname=Plivo&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F35d8f387d4934b6ee53ce5c9a1d8c1d7-ab2feb0d48af15cdfc788a509323abbe%2Fresources%2Fnormal%2Flogo.png%3F1693318530) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CPaaS+Platforms&product%5Fname=Plivo&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F35d8f387d4934b6ee53ce5c9a1d8c1d7-ab2feb0d48af15cdfc788a509323abbe%2Fresources%2Fnormal%2Flogo.png%3F1693318530&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CPaaS+Platforms&product%5Fname=Plivo&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F35d8f387d4934b6ee53ce5c9a1d8c1d7-ab2feb0d48af15cdfc788a509323abbe%2Fresources%2Fnormal%2Flogo.png%3F1693318530&price=1) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=CPaaS+Platforms&product%5Fname=Infobip&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffede879a162ae72bf64b942ac5ac50cc-e2997e64342c8d87c23eccac9fb425e3%2Fresources%2Foriginal%2Flogo.svg%3F1740399889) [Demo](https://pmo.selecthub.com/get-product-demo/?category=CPaaS+Platforms&product%5Fname=Infobip&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffede879a162ae72bf64b942ac5ac50cc-e2997e64342c8d87c23eccac9fb425e3%2Fresources%2Foriginal%2Flogo.svg%3F1740399889) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CPaaS+Platforms&product%5Fname=Infobip&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffede879a162ae72bf64b942ac5ac50cc-e2997e64342c8d87c23eccac9fb425e3%2Fresources%2Foriginal%2Flogo.svg%3F1740399889&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CPaaS+Platforms&product%5Fname=Infobip&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffede879a162ae72bf64b942ac5ac50cc-e2997e64342c8d87c23eccac9fb425e3%2Fresources%2Foriginal%2Flogo.svg%3F1740399889&price=2) ### Products Insights Product Ranking ## #4 among all CPaaS Platforms ## #6 among all CPaaS Platforms [Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=cpaas-platforms&product%5Fslug=plivo&category=CPaaS+Platforms) Price Starts From $0.05/Minute, Usage-Based [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Plivo&category=CPaaS Platforms&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/35d8f387d4934b6ee53ce5c9a1d8c1d7-ab2feb0d48af15cdfc788a509323abbe/resources/normal/logo.png?1693318530) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=CPaaS+Platforms&product%5Fname=Plivo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcpaas-platforms%2Fplivo-vs-infobip%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F35d8f387d4934b6ee53ce5c9a1d8c1d7-ab2feb0d48af15cdfc788a509323abbe%2Fresources%2Fnormal%2Flogo.png%3F1693318530&price=1) Tailored to your specific needs $40.85 Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Infobip&category=CPaaS Platforms&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/fede879a162ae72bf64b942ac5ac50cc-e2997e64342c8d87c23eccac9fb425e3/resources/original/logo.svg?1740399889) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=CPaaS+Platforms&product%5Fname=Infobip&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcpaas-platforms%2Fplivo-vs-infobip%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffede879a162ae72bf64b942ac5ac50cc-e2997e64342c8d87c23eccac9fb425e3%2Fresources%2Foriginal%2Flogo.svg%3F1740399889&price=2) Tailored to your specific needs Pros What we like about Plivo and Infobip: **Features:** Approximately 83% of users said that the product offers robust features that help save call center minutes. It also has many pre-built functions, such as the "press one to accept," that give users the ability to quickly create a prototype of the user interaction without any coding requirement. **Scalability:** The platform is feature-rich according to about 100% of users. It comes with SMS failure detection and notification capabilities that help enhance operational workflows. **Customization:** The product offers rich customization capabilities according to 100% of users. **Customer Support:** According to 100% of users, support representatives promptly answer all urgent support needs. **Global Reach:** User reviews highlight Infobip's extensive global network, enabling businesses to connect with customers worldwide. **Omnichannel Support:** User reviews praise Infobip for its wide-ranging omnichannel capabilities, encompassing SMS, email, and other communication channels, simplifying multi-channel strategies for businesses. **User-Friendly Interface:** User reviews frequently mention the platform's intuitive and easy-to-navigate dashboard, making it straightforward for businesses to manage their communication workflows. **Reliable Performance:** User reviews emphasize Infobip's consistent and dependable performance in ensuring successful SMS and email delivery, crucial for businesses that rely on timely communication. Cons What we dislike about Plivo and Infobip: **Add-ons:** According to 60% of users, the product lacks many added features such as RCS capabilities, bridge libraries that can translate XML format to other formats and community support. **Documentation:** More than 80% of users said that documentation is very detailed and tedious. **Steep Learning Curve:** User reviews suggest that while Infobip boasts a robust feature set, fully utilizing its capabilities may require extensive onboarding and training. **Cost Concerns:** Some user reviews, particularly on Capterra, mention cost as a potential drawback, suggesting that Infobip's pricing might be less competitive for some businesses. **Sluggish Support Response:** A recurring concern highlighted in G2 reviews is the slow response time from Infobip's customer service, potentially posing challenges for businesses requiring prompt assistance. ### Our Review Plivo is a cloud-based communication system that helps digitize and modernize business interactions. Users can automatically interact with peers and customers in over 190 countries using text messages. Based on reviews, the product offers a modern, intuitive and easily navigable interface. It is scalable, customizable and offers several features that optimize tasks. On the downside, users complain about the unavailability of many add-ons to make processes smoother. Moreover, the initial documentation is also incredibly daunting. All in all, it's an ideal choice for all small, mid, large and new businesses in almost all sectors. [Show more](#) Is Infobip the bee's knees when it comes to CPaaS, or does it fall flat? User reviews from the past year paint a somewhat mixed picture of Infobip. While many users appreciate its user-friendly interface, robust features, and smooth integration with existing systems like CRM, some have voiced concerns about customer service, citing slow response times and a lack of proactive communication. For instance, one user specifically mentioned that support tickets were only addressed via email, with no confirmation of receipt or timely updates. This suggests that while Infobip excels in functionality and ease of use, there's room for improvement in terms of customer support responsiveness. A key strength highlighted by users is Infobip's comprehensive suite of communication tools, including SMS, email, voice, and chat apps, making it a true omnichannel solution. This is particularly beneficial for businesses operating in South East Asia, where Infobip has a strong presence and competitive pricing. However, some users find the pricing structure for certain features, like Conversations Agent licenses, to be less than ideal compared to competitors who offer unlimited licenses for a similar price. This difference in pricing models could be a deciding factor for businesses with high-volume communication needs. Overall, Infobip is best suited for small to medium-sized businesses in South East Asia or those prioritizing a wide range of communication channels and seamless integration capabilities. However, companies with high support needs or those seeking cost-effective solutions for features like agent licenses might need to weigh their options carefully. [Show more](#) ### Key Features * **SMS API** * **Support:** Communicate with customers in any language, including Japanese, Arabic and Chinese, along with emojis and symbols via built-in Unicode, GSM and character set support. * **Long Message Concatenation:** Eliminate the chances of sending split messages and access automatically concatenated long messages seamlessly across global networks. * **Delivery Report Notification:** Receive global delivery notification of messages in real time and track performance and delivery rates of accounts. * **Messaging Queuing:** Send multiple messages in a single API request. * **MMS Rich Media Support:** Send and receive videos, photos, picture clips and audio clips using the same phone number. * **Message Body Purging:** Delete message content from the detail record and purge debug logs after 30 days. * **Data Protection:** Get access to disable mask phone numbers and logging to protect personal information. * **Smart Rate Limiting:** Stay docile with messaging frequency and regulations for source numbers in different countries. * **Automatic Opt-Out Handling:** Handle replies such as cancel and stop on long codes automatically. * **Intelligent Message Encoding:** Ensure delivery of messages to Unicode's unsupportive networks by replacing Unicode characters with similar GSM characters. * **Number Pooling:** Boost delivery rate by spreading messages across many phone numbers to reach users in time. * **Conversion API:** Ensure the best delivery with real-time feedback from the application. * **Local Match:** Access a local number to send messages to users from different regions to improve read rates. * **Support:** Communicate with customers in any language, including Japanese, Arabic and Chinese, along with emojis and symbols via built-in Unicode, GSM and character set support. * **Long Message Concatenation:** Eliminate the chances of sending split messages and access automatically concatenated long messages seamlessly across global networks. * **Delivery Report Notification:** Receive global delivery notification of messages in real time and track performance and delivery rates of accounts. * **Messaging Queuing:** Send multiple messages in a single API request. [read more...](#) * **Omnichannel Messaging:** Seamlessly integrate SMS, email, voice, and chat apps like WhatsApp and Facebook Messenger into a single platform. * **Rich Communication Services (RCS):** Enhance customer interactions with multimedia messages, including images, videos, and carousels, directly in the messaging app. * **Two-Factor Authentication (2FA):** Secure user accounts with SMS or voice-based verification codes to prevent unauthorized access. * **Chatbot Integration:** Deploy AI-driven chatbots across multiple channels to automate customer support and improve response times. * **Advanced Analytics:** Gain insights into customer interactions with detailed reports and dashboards, enabling data-driven decision-making. [read more...](#) ### User Sentiment Summary Plivo has a user sentiment rating of 90 based on 849 reviews. Infobip has a user sentiment rating of 89 based on 176 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 849 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 176 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 90% of users recommend this product Plivo has a 'excellent' User Satisfaction Rating of 90% when considering 849 user reviews from 4 recognized software review sites. 89% of users recommend this product Infobip has a 'great' User Satisfaction Rating of 89% when considering 176 user reviews from 4 recognized software review sites. User Review Scores **G2.com, Inc** **4.5** (741) **4.3** (55) **Capterra Inc** **4.3** (85) **4.6** (14) **Gartner, Inc** **4.8** (14) **4.5** (98) **TrustRadius** **3.7** (9) **4.2** (9) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. Plivo stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() No awards. ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Plivo Alternatives](https://www.selecthub.com/cpaas-platforms/plivo/alternatives/) [ Infobip Alternatives](https://www.selecthub.com/cpaas-platforms/infobip/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Our analysts compared Plivo vs Infobip based on data from our 400 point analysis of CPaaS Platforms, users reviews, and our own crowdsourced data from our free software selection platform. ### Top Alternatives in CPaaS Platforms [ Bandwidth ](https://www.selecthub.com/p/cpaas-platforms/bandwidth/) [ BizApp ](https://www.selecthub.com/p/cpaas-platforms/bizapp/) [ Clickatell ](https://www.selecthub.com/p/cpaas-platforms/clickatell/) [ CometChat ](https://www.selecthub.com/p/cpaas-platforms/cometchat/) [ Infobip ](https://www.selecthub.com/p/cpaas-platforms/infobip/) [ SendHub ](https://www.selecthub.com/p/cpaas-platforms/sendhub/) [ Statflo ](https://www.selecthub.com/p/cpaas-platforms/statflo/) [ Telnyx ](https://www.selecthub.com/p/cpaas-platforms/telnyx/) [ Twilio ](https://www.selecthub.com/p/cpaas-platforms/twilio/) [ Video sdk ](https://www.selecthub.com/p/cpaas-platforms/video-sdk/) ### Compare other software products using the SelectHub platform Select a Category 360 Degree Feedback 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Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() ![SelectHub Products Cost and Pricing Guide]() **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "CPaaS Platforms", "item": "https://www.selecthub.com/c/cpaas-platforms/" }, { "@type": "ListItem", "position": 3, "name": "Plivo", "item": "https://www.selecthub.com/p/cpaas-platforms/plivo/" }, { "@type": "ListItem", "position": 4, "name": "Plivo Vs Infobip" } ] } ```