[Home](https://www.selecthub.com/) \> [Live Chat](https://www.selecthub.com/category/live-chat/) \> [Conversational AI Platforms](https://www.selecthub.com/c/conversational-ai-platforms/) \> [LivePerson](https://www.selecthub.com/p/conversational-ai-platforms/liveperson/) \> LivePerson vs Haptik 

#  LivePerson vs Haptik 

 Last Updated: June 8th, 2026 

Our analysts compared [LivePerson](https://www.selecthub.com/p/conversational-ai-platforms/liveperson/) vs [Haptik](https://www.selecthub.com/p/conversational-ai-platforms/haptik/) based on data from our 400+ point analysis of [Conversational AI Platforms](https://www.selecthub.com/c/conversational-ai-platforms/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Conversational AI Platforms&cta=conversational-ai-platforms).

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) 

Remove Add to Compare 

[![LivePerson Software Tool](https://cdn.selecthub.com/products/1cd035a313edec52ac8f69c27aba683f-768e3b97d524db2db40414a50d25059d/resources/normal/logo.png?1706120276)](https://www.selecthub.com/p/conversational-ai-platforms/liveperson/)

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[![Haptik Software Tool](https://cdn.selecthub.com/products/b634a18d05447cdccf5f9012450904f2-ba034ef013b9e16ed4d02d4d6081f526/resources/normal/logo.webp?1744836036)](https://www.selecthub.com/p/conversational-ai-platforms/haptik/)

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+AI+Platforms&product%5Fname=LivePerson&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1cd035a313edec52ac8f69c27aba683f-768e3b97d524db2db40414a50d25059d%2Fresources%2Fnormal%2Flogo.png%3F1706120276) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+AI+Platforms&product%5Fname=LivePerson&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1cd035a313edec52ac8f69c27aba683f-768e3b97d524db2db40414a50d25059d%2Fresources%2Fnormal%2Flogo.png%3F1706120276) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+AI+Platforms&product%5Fname=LivePerson&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1cd035a313edec52ac8f69c27aba683f-768e3b97d524db2db40414a50d25059d%2Fresources%2Fnormal%2Flogo.png%3F1706120276&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+AI+Platforms&product%5Fname=LivePerson&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1cd035a313edec52ac8f69c27aba683f-768e3b97d524db2db40414a50d25059d%2Fresources%2Fnormal%2Flogo.png%3F1706120276&price=2) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+AI+Platforms&product%5Fname=Haptik&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb634a18d05447cdccf5f9012450904f2-ba034ef013b9e16ed4d02d4d6081f526%2Fresources%2Fnormal%2Flogo.webp%3F1744836036) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Conversational+AI+Platforms&product%5Fname=Haptik&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb634a18d05447cdccf5f9012450904f2-ba034ef013b9e16ed4d02d4d6081f526%2Fresources%2Fnormal%2Flogo.webp%3F1744836036) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+AI+Platforms&product%5Fname=Haptik&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb634a18d05447cdccf5f9012450904f2-ba034ef013b9e16ed4d02d4d6081f526%2Fresources%2Fnormal%2Flogo.webp%3F1744836036&price=5) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Conversational+AI+Platforms&product%5Fname=Haptik&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb634a18d05447cdccf5f9012450904f2-ba034ef013b9e16ed4d02d4d6081f526%2Fresources%2Fnormal%2Flogo.webp%3F1744836036&price=5) 

###  Products Insights

 Product Ranking 

## #2

 among all   
 Conversational AI Platforms

## #15

 among all   
 Conversational AI Platforms

[Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=conversational-ai-platforms&product%5Fslug=liveperson&category=Conversational+AI+Platforms) 

 Price Starts From

$40 Monthly 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=LivePerson&category=Conversational AI Platforms&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/1cd035a313edec52ac8f69c27aba683f-768e3b97d524db2db40414a50d25059d/resources/normal/logo.png?1706120276) 

 Custom Quote 

 i

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Haptik&category=Conversational AI Platforms&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/b634a18d05447cdccf5f9012450904f2-ba034ef013b9e16ed4d02d4d6081f526/resources/normal/logo.webp?1744836036) 

 Pros

 What we like about LivePerson and Haptik:

**User-Friendly:** LivePerson is praised for its intuitive design, making it easy for teams to get up to speed quickly.

**Reliable Performance:** Users highlight the platform's stability and speed, ensuring smooth operation even during peak traffic.

**Seamless Integrations:** LivePerson's compatibility with other business applications streamlines workflows and data sharing.

**AI-Powered Efficiency:** The platform's chatbots effectively manage high volumes of customer interactions, freeing up human agents.

**Intuitive Design:** User reviews consistently highlight the platform's user-friendly interface, making it easy to build and manage chatbots, even without coding experience.

**No-Code Platform:** Haptik's no-code bot builder simplifies chatbot development, allowing businesses to quickly create and deploy conversational experiences without extensive technical expertise.

**Omnichannel Support:** The platform facilitates personalized interactions across multiple channels, ensuring a seamless customer experience across various touchpoints.

**Robust Analytics:** Haptik provides in-depth analytics and reporting, enabling businesses to track key metrics, measure chatbot performance, and make data-driven improvements.

 Cons

 What we dislike about LivePerson and Haptik:

**Difficult Setup:** Getting LivePerson up and running can be a real headache, especially if you're creating complex chat flows and marketing campaigns. It's not exactly plug-and-play.

**Confusing User Interface:** The platform's user interface has been criticized for being clunky and difficult to navigate. Imagine trying to find a specific setting in a sea of menus - that's the kind of frustration you might encounter.

**Unreliable Customer Support:** While LivePerson's platform is generally reliable, their customer support can be hit-or-miss. Some users have reported slow response times and unhelpful assistance when they've run into problems.

**Learning Curve:** User reviews mention a learning curve, particularly for new users getting accustomed to the platform's features and interface. 

###  Our Review

 Is LivePerson truly a "live person" when it comes to meeting customer needs? While LivePerson has garnered a mixed bag of reviews, certain trends emerge. Users on G2 praise its chat functionalities, highlighting its speed, reliability, and seamless integration capabilities, which are essential for businesses aiming to provide real-time customer support. Gartner echoes this sentiment, emphasizing the platform's user-friendliness, particularly for those new to AI-powered solutions. This ease of use is crucial for businesses looking to implement and utilize the platform effectively without extensive training. However, Trustpilot paints a different picture, with a "Bad" rating based on numerous reviews, indicating significant areas of concern and suggesting that LivePerson may not be living up to its full potential in the eyes of many customers. Despite some positive feedback, the volume of negative reviews raises concerns. The lack of a free trial, coupled with what some users perceive as unjustified pricing, particularly for the higher-tier plans, presents a barrier to entry and potentially contributes to dissatisfaction. This pricing structure might make it less appealing for smaller businesses or those with limited budgets, especially when compared to competitors offering more flexible pricing models. In conclusion, LivePerson seems best suited for businesses prioritizing robust chat functionalities and AI capabilities, particularly those already familiar with or willing to invest in learning the platform. However, potential customers should weigh the platform's strengths against its reported weaknesses, including cost and customer feedback, to determine if it aligns with their specific needs and budget. Exploring alternative solutions might be prudent for businesses seeking a more comprehensive or cost-effective customer engagement solution. 

 Show more 

 Is Haptik really all that and a bag of chips when it comes to Conversational AI? Haptik's Conversational AI platform garners largely favorable feedback from users, particularly for its intuitive no-code bot builder, which simplifies the process of designing and deploying chatbots. Users highlight the platform's ability to deliver personalized conversational experiences across multiple channels and languages, a crucial aspect for businesses aiming to engage with diverse customer bases. For instance, one user praised Haptik's capacity to personalize conversations based on user data and past interactions, leading to more tailored solutions and increased user satisfaction. However, some users point out a learning curve, particularly during the initial stages of using the platform. Pricing also emerges as a potential drawback, especially for smaller businesses that may find the cost prohibitive. Despite these limitations, Haptik receives accolades for its robust analytics dashboard, which provides valuable insights into chatbot performance and customer behavior. The platform's ability to facilitate fast chatbot responses and its effective content management capabilities are also frequently commended. Compared to competitors like yellow.ai and Intercom, Haptik differentiates itself through its focus on AI-driven personalization and its comprehensive analytics suite. These factors are particularly important for businesses looking to leverage Conversational AI for enhanced customer engagement and data-driven decision-making. Overall, Haptik proves most suitable for medium to large businesses seeking a robust Conversational AI platform with advanced personalization features and in-depth analytics. Its intuitive design, despite the initial learning curve, makes it a viable option for businesses looking to streamline their customer interactions and improve operational efficiency. However, smaller businesses with limited budgets may need to carefully evaluate the pricing structure before making a commitment. 

 Show more 

###  User Sentiment Summary

 LivePerson has a user sentiment rating of 76 based on 126 reviews. Haptik has a user sentiment rating of 89 based on 271 reviews. 

![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) 126 reviews 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 271 reviews 

 Synopsis

 Evaluating all review platforms, our market analysts have compiled the following user sentiment data.

 76%

of users recommend this product

 LivePerson has a 'good' User Satisfaction Rating of 76% when considering 126 user reviews from 4 recognized software review sites.

 89%

of users recommend this product

 Haptik has a 'great' User Satisfaction Rating of 89% when considering 271 user reviews from 5 recognized software review sites.

 User Review Scores

**FinancesOnline** 

**4.5** (14) 

n/a 

**G2.com, Inc** 

**3.6** (59) 

**4.5** (167) 

**Software Advice, Inc** 

**4.4** (39) 

**4.3** (28) 

**Capterra Inc** 

n/a 

**4.4** (41) 

**Gartner, Inc** 

n/a 

**4.5** (33) 

**TrustRadius** 

**2.2** (14) 

**4.0** (2) 

###  Product Assistance

 Training Resources

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

 Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

###  Product Basics

 Company Size 

 i

Small

Medium

Large

Small

Medium

Large

 Platforms Supported

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

 Deployment Supported

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

 Comparison of Top Alternatives

[ LivePerson Alternatives](https://www.selecthub.com/conversational-ai-platforms/liveperson/alternatives/) 

[ Haptik Alternatives](https://www.selecthub.com/conversational-ai-platforms/haptik/alternatives/) 

###  Screenshots

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

###  Key Features

* **Messaging Connectors:** Integrate third-party channels with contact center operations to interact with customers effectively. Create and manage customized bots, measure operational efficiency with in-depth reporting and use built-in features for simple, centralized messaging.
* **Automated Feedback:** Collect feedback from customers using the skill-specific survey bot to send automatic, customizable, close-ended text questions. Measure agent performance, gain insight into consumer sentiment, enhance brand KPIs, and determine CSAT, FCR and NPS metrics.
* **Reporting:** In-depth reporting tools monitor operations and analyze revenue, engagement and agent activity. Easily track conversion rates and performance metrics on pre-built, customizable dashboards.
* **Conversation Builder:** Create native bots using pre-built, industry-specific templates to improve automated conversation flows with a single UI. Connect messaging channels and business systems with full integration. Non-technical staff can create, optimize and visualize bots, and improve customer interactions with a point-and-click interface and simple dialog flows.
* **Security:** Authenticate users with proof of identity and set customer-specific questions. Includes a TOTP system with multi-factor authentication and mTLS protocol to secure connectors and integrations.

 read more... 

* **Omnichannel Support:** Seamlessly integrates across multiple platforms like WhatsApp, Facebook Messenger, and websites, ensuring consistent user experience.
* **Advanced Natural Language Processing (NLP):** Utilizes sophisticated algorithms to understand and process user queries in multiple languages, enhancing interaction accuracy.
* **Customizable Chatbots:** Offers tools to design and deploy chatbots tailored to specific business needs, allowing for personalized customer interactions.
* **Analytics Dashboard:** Provides detailed insights into user interactions and chatbot performance, enabling data-driven decision-making.
* **Pre-built Smart Skills:** Includes a library of ready-to-use skills for common tasks like booking appointments or answering FAQs, reducing development time.

 read more... 

###  Top Alternatives in Conversational AI Platforms 

[  Agent.ai ](https://www.selecthub.com/p/conversational-ai-platforms/agent-ai/) [  Aisera ](https://www.selecthub.com/p/conversational-ai-platforms/aisera/) [  Azure AI Bot Service ](https://www.selecthub.com/p/conversational-ai-platforms/azure-ai-bot-service/) [  Boost AI ](https://www.selecthub.com/p/conversational-ai-platforms/boost-ai/) [  Botsplash ](https://www.selecthub.com/p/conversational-ai-platforms/botsplash/) [  Chatfuel ](https://www.selecthub.com/p/conversational-ai-platforms/chatfuel/) [  Gorgias ](https://www.selecthub.com/p/conversational-ai-platforms/gorgias/) [  Haptik ](https://www.selecthub.com/p/conversational-ai-platforms/haptik/) [  Hyro ](https://www.selecthub.com/p/conversational-ai-platforms/hyro/) [  Inbenta ](https://www.selecthub.com/p/conversational-ai-platforms/inbenta/) [  Intelepeer ](https://www.selecthub.com/p/conversational-ai-platforms/intelepeer/) [  Leena AI ](https://www.selecthub.com/p/conversational-ai-platforms/leena-ai/) [  Onlim ](https://www.selecthub.com/p/conversational-ai-platforms/onlim/) [  Oracle Digital Assistant ](https://www.selecthub.com/p/conversational-ai-platforms/oracle-digital-assistant/) [  Orum ](https://www.selecthub.com/p/conversational-ai-platforms/orum/) [  Rasa ](https://www.selecthub.com/p/conversational-ai-platforms/rasa/) [  Replicant ](https://www.selecthub.com/p/conversational-ai-platforms/replicant/) [  Ringover ](https://www.selecthub.com/p/conversational-ai-platforms/ringover/) [  Salesforce Einstein ](https://www.selecthub.com/p/conversational-ai-platforms/salesforce-einstein/) [  Tars ](https://www.selecthub.com/p/conversational-ai-platforms/tars/) 

###  Related Categories

 LivePerson and Haptik can also be found with other leading products in these categories:

[ AI Chatbots ](https://www.selecthub.com/c/chatbot-software/) 

[ AI Customer Service Agents ](https://www.selecthub.com/c/ai-customer-service-agent-software/) 

[ Conversation Intelligence Software ](https://www.selecthub.com/c/conversation-intelligence-software/) 

[ Live Chat Software ](https://www.selecthub.com/c/live-chat-software/) 

 Show more 

[ Agentic AI Tools ](https://www.selecthub.com/c/agentic-ai-tools/) 

[ AI Agent Builders ](https://www.selecthub.com/c/ai-agent-builder-software/) 

[ AI Agents ](https://www.selecthub.com/c/ai-agent-tools/) 

[ Live Chat Software ](https://www.selecthub.com/c/live-chat-software/) 

 Show more 

###  Head-to-Head Comparison

![LivePerson Software Tool]() 

![Boost AI Software Tool]() 

[LivePerson VS Boost AI](https://www.selecthub.com/conversational-ai-platforms/liveperson-vs-boost-ai/) 

![LivePerson Software Tool]() 

![Chatfuel Software Tool]() 

[LivePerson VS Chatfuel](https://www.selecthub.com/conversational-ai-platforms/liveperson-vs-chatfuel/) 

![LivePerson Software Tool]() 

![Gorgias Software Tool]() 

[LivePerson VS Gorgias](https://www.selecthub.com/conversational-ai-platforms/liveperson-vs-gorgias/) 

![LivePerson Software Tool]() 

![Haptik Software Tool]() 

[LivePerson VS Haptik](https://www.selecthub.com/conversational-ai-platforms/liveperson-vs-haptik/) 

![LivePerson Software Tool]() 

![Hyro Software Tool]() 

[LivePerson VS Hyro](https://www.selecthub.com/conversational-ai-platforms/liveperson-vs-hyro/) 

![LivePerson Software Tool]() 

![Intelepeer Software Tool]() 

[LivePerson VS Intelepeer](https://www.selecthub.com/conversational-ai-platforms/liveperson-vs-intelepeer/) 

![LivePerson Software Tool]() 

![Leena AI Software Tool]() 

[LivePerson VS Leena AI](https://www.selecthub.com/conversational-ai-platforms/liveperson-vs-leena-ai/) 

![LivePerson Software Tool]() 

![Oracle Digital Assistant Software Tool]() 

[LivePerson VS Oracle Digital Assistant](https://www.selecthub.com/conversational-ai-platforms/liveperson-vs-oracle-digital-assistant/) 

![LivePerson Software Tool]() 

![Orum Software Tool]() 

[LivePerson VS Orum](https://www.selecthub.com/conversational-ai-platforms/liveperson-vs-orum/) 

![LivePerson Software Tool]() 

![Rasa Software Tool]() 

[LivePerson VS Rasa](https://www.selecthub.com/conversational-ai-platforms/rasa-vs-liveperson/) 

![LivePerson Software Tool]() 

![Replicant Software Tool]() 

[LivePerson VS Replicant](https://www.selecthub.com/conversational-ai-platforms/liveperson-vs-replicant/) 

![LivePerson Software Tool]() 

![Salesforce Einstein Software Tool]() 

[LivePerson VS Salesforce Einstein](https://www.selecthub.com/conversational-ai-platforms/liveperson-vs-salesforce-einstein/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

![SelectHub Products Cost and Pricing Guide]() 

**Tier 1:**  
 Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
 Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
 Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#) 

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