[Home](https://www.selecthub.com/) \> [CRM](https://www.selecthub.com/category/customer-relationship-management/) \> [Customer Engagement Platforms](https://www.selecthub.com/c/customer-engagement-platforms/) \> ReadyMode Categories: * [Customer Engagement Platforms](https://www.selecthub.com/c/customer-engagement-platforms/) * [Auto Dialer Software](https://www.selecthub.com/c/auto-dialer-software/) * [...](#) ## What Is ReadyMode? **Industry Specialties:** Serves all industries Readymode (formerly branded as Xencall) is a browser-based contact center solution with a predictive dialer for CRM and VoIP. It enables users to close more deals, maximize sales and increase agent productivity. Customizable dialing speeds, personalized customer data, and built-in security and compliance features help businesses connect with more leads and build lasting client relationships. According to user reviews, it offers an intuitive interface, customizable features and an easily scalable platform. For pricing information, you can schedule a call with the sales team. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Customer+Engagement+Platforms&product%5Fname=ReadyMode&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-engagement-platforms%2Freadymode%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fd04cb95ba2bea9fd2f0daa8945d70f11-88e24ebc7e45b84842b6c680044fac9e%2Fresources%2Fnormal%2Flogo.png%3F1693318523) [Contributors](#view-contributors) ![Ishani Vats]() Written by Ishani Vats Technical Content Writer [Read Bio ](https://www.selecthub.com/author/ishani-vats/) ![Dianna Dragonetti]() Edited by Dianna Dragonetti Content Editor [Read Bio ](https://www.selecthub.com/author/dianna-dragonetti/) User Sentiment i ![User satisfaction level icon: good]() Based on 39 reviews: Add your rating: ![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #4 ReadyMode is ranked #4 in the Customer Engagement Platforms product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=customer-engagement-platforms&product%5Fslug=readymode&page%5Ftype=product&slug=readymode&product%5Fname=ReadyMode&category=Customer+Engagement+Platforms&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-engagement-platforms%2Freadymode%2F) ## ReadyMode Pricing Based on our most recent analysis, ReadyMode pricing starts at $150 (Per License, Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Engagement+Platforms&product%5Fname=ReadyMode&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-engagement-platforms%2Freadymode%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fd04cb95ba2bea9fd2f0daa8945d70f11-88e24ebc7e45b84842b6c680044fac9e%2Fresources%2Fnormal%2Flogo.png%3F1693318523&price=3) Price $ $ $ $ $ i Starting From $150 Pricing Model Per License, Monthly Free Trial Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=ReadyMode&category=Customer+Engagement+Platforms&product%5Flogo=https://cdn.selecthub.com/products/d04cb95ba2bea9fd2f0daa8945d70f11-88e24ebc7e45b84842b6c680044fac9e/resources/normal/logo.png?1693318523) ## Training Resources ReadyMode is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for ReadyMode: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## ReadyMode Benefits and Insights Why use ReadyMode? ### Key differentiators & advantages of ReadyMode * **Customize Features:** Access custom features that can fit diverse organizational needs. Create a personalized lead profile with different form fields and organize them using call dispositions and queues. Generate customized agent statuses to show sales representatives’ availability. * **Provide Blended Support:** Offer blended channels featuring unlimited outbound and inbound calling. Take advantage of inbound call functionality, including customizable IVRS, call forwarding, call queuing and voicemail management. Get the freedom to record calls, prioritize inbound queues and select the correct configuration to strategically and effectively distribute calls and voicemails to agents. * **Speed Up Services:** Direct calls to the most suitable agent based on skillset and availability to reduce wait times. Use predictive dialing tools to optimize dialing speed to match your team's capacity. Higher answer rates and fewer abandons mean your reps spend more time talking and closing deals. * **Ensure Compliant Sales Calls:** Reduce risks with built-in features like native integrations for compliance, robust firewall security to block unauthorized access and call recording for improved agent performance. * **Increase Conversions:** Prioritize dialing lists by matching agent skill levels to lead importance and connect high-value leads with the most qualified agents. ### Industry Expertise The software offers help desk services to businesses of all sizes across many sectors, including real estate, solar energy, health care insurance, and travel and tourism. ## ReadyMode Reviews Based on our most recent analysis, ReadyMode reviews indicate a 'good' User Satisfaction Rating of 78% based on 39 user reviews from 4 recognized software review sites. ![User satisfaction level icon: good]() 39 reviews 78% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of ReadyMode reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Improved Efficiency:** Automate tasks such as call routing, queuing and reporting to increase productivity and efficiency among agents. * **Enhanced Customer Service:** Help agents provide personalized and efficient customer service with features like call recording, CRM integration and intelligent routing. * **Advanced Insights:** Track key metrics such as call volume, wait times and agent performance to make data-driven business decisions. * **Better Compliance:** Use built-in compliance features to remain compliant with industry regulations. * **Easy Customizations:** Customize the software to meet industry-specific needs and workflows. #### Cons * **High Costs:** Upfront costs are associated with purchasing and implementing the software, and ongoing subscription and licensing. * **Integration Challenges:** Integration with existing systems and workflows can be challenging, especially if the software is incompatible with other business tools. * **Security Concerns:** Storing sensitive customer data in the cloud raises security concerns, and software providers must have advanced security measures to protect customer information. #### Researcher's Summary: Readymode offers an advanced suite of call center capabilities, including a predictive dialer, built-in CRM, lead management and data reporting. Its hybrid cloud architecture leverages the power of AWS and CloudFlare to deliver top-tier security, and ensure efficient and secure calling. Users praise Readymode's smooth interface and interactive features, making it suitable for teams with varying technical skill levels. The software is adaptable to growing business needs, and easily accommodates an increasing number of agents and call volumes. Some users note that its reporting features need more detail and customization. A few reviews mention occasional issues with responsiveness and resolution times from the customer support team. All things considered, Readymode is an excellent choice for businesses looking to increase sales, build stronger customer relationships and manage risk effectively. ## Key Features * **Agent and Dial-list Prioritization:** Mark preferences for call lists on queues and agents based on lead importance and skill level. * **Agent Callback Calendar:** Enhance team productivity with customized callback calendars and agent folders that can easily sync with Google Calendar. * **Appointment Calendars:** Share appointment queue calendars with users to book appointments easily. * **Automated Tasks:** Prioritize email reports and dialing lists automatically to administrators on a recurring schedule. * **Blended Inbound and Outbound Calls:** Boost team efficiency and customer satisfaction rates with fully blended, unrestricted outbound and inbound calling channels for a smooth workflow. * **Call Recording:** Record calls automatically for compliance, quality assurance and agent training. * **Caller-ID Proximity Matching:** Get phone numbers that display area codes in proximity to preexisting leads to reduce unattended call rates. * **Conference Calling:** Access pre-configured conference platforms to multiple calling parties internally and externally. * **Built-in CRM:** Manage leads and customers effectively via an all-in-one inherent CRM that requires no downloads and integrations. * **Custom Agent Statuses:** Create custom statuses for agents to generate agent reports and dynamic variables. Enable supervisors to know how long the agent worked, the number of calls they could make and customer sentiments after each call. * **Custom Profile Field:** Customize customer profiles using form fields, export or import data, or target them with a dialer. * **Dialer Speed Configuration:** Adjust the speed of the dialer according to specifications and dial various channels in the background. * **Do-Not-Call Lists:** Import, filter, export and edit DNC lists with custom filtering for detailed telemarketing compliance. * **Dynamic Scripts:** Create sales scripts for representatives with lead data embedded within every script. These scripts help agents have personalized, engaging and productive conversations with customers. * **Firewall Security:** Restrict agents from signing in from all insecure locations to eliminate the risks of a data breach. * **Inbound-Queue Strategy:** Intercept inbound calls from previously connected customers to maintain sales relationships. * **Inbound-queue Strategy:** Prioritize inbound queues and choose a ring configuration to distribute calls to agents. Transfer voicemail to agents from voicemail boxed and trigger email via inbound-queue voicemail. * **Instant Messaging:** Connect with selected customers with the help of custom criteria that include lead status, lead data and more. * **Lead Targeting:** Connect with selected customers with the help of custom criteria that includes lead status, lead data and more. * **Live Floor Monitoring:** Monitor all sales representatives in real time from a single screen with the ability to whisper, listen or barge in on a call. * **Reporting and Analytics:** Analyze an agent’s performance and productivity on a customized dashboard through a matrix that includes customer sentiments, call duration, campaigns, and more. * **Built-in VoIP and Web Phone:** Connect with customers globally without logging in to workstations through mobile phones. ## Approach to Common Call Center Challenges * **Long Wait Times:** Readymode’s predictive dialing tools automatically connect agents to live calls and minimize hold times. * **Agent Productivity:** It automates repetitive tasks like leaving voicemails or scheduling callbacks, freeing agents to focus on enhancing conversation quality. * **Lack of Data Insights:** Readymode offers reporting dashboards that provide real-time, historical data on call volume, agent performance and customer interactions. It allows managers to identify areas for improvement and optimize call center operations. * **Data Silos:** Readymode’s built-in CRM centralizes customer data from calls, emails and other interactions. It gives agents a complete picture of the customer's history and helps them offer personalized services. * **Compliance Concerns:** It’s DNC list stops agents from calling unwanted numbers, automatically checks against registries and flags violations to ensure regulatory compliance. ## Cost of Ownership Frequently asked questions regarding Readymode pricing include: **Q. Does Readymode offer a free trial or demo?** A. While Readymode doesn't advertise a free trial on their website, you can schedule a demo with their sales team to explore the platform's features firsthand. **Q. What’s Readymode’s starting price?** A. Readymode’s pricing starts from $150/license/month. **Q. Does Readymode offer any discounts for non-profit organizations or startups?** A. Readymode's website doesn't mention discounts. However, you can contact their sales team for information about discounts. **Q. How does Readymode's pricing compare to other call center solutions?** A. A direct cost comparison is difficult without access to Redymode’s pricing details. **Q. How can I find out Readymode’s pricing for my specific needs?** A. The best way to determine the cost for your call center is to contact Readymode directly for a quote. They may offer consultations to understand your needs and provide a customized pricing plan. ## Limitations At the time of this review, these are the limitations according to user feedback: * No omnichannel functionality, and a slight learning curve for new customers. * Doesn’t drop supporting emails with voicemails as part of dispositions. ## Training Resources * **Help Center:** Visit the Help Center to access articles and guides about setting up the software, making calls, managing users and more. ## FAQ Frequently asked questions regarding Readymode include: **Q. Who is the CEO of Readymode?** A. Jason Jantz is the CEO of Readymode. **Q. Is Readymode a CRM?** A. Readymode is an outbound call center system with built-in CRM tools. **Q. Is Readymode compatible with Mac?** A. No, Readymode isn’t compatible with Mac. **Q. How do I add a user to Readymode?** A. To add a user in Readymode, select the folder where you want the user and click the plus icon next to it to open the User Creation tool. **Q. Which CRM features does Readymode include?** A. Readymode’s CRM features include in-depth analytics, dynamic scripts, agent and dial-list prioritization, and third-party lead posting. **Q. How do I delete a user in Readymode?** A. To delete a user in Readymode, drag and drop the User over the Trash Can. ## Head-to-Head Comparison ![ReadyMode Software Tool]() vs * [Acoustic](https://www.selecthub.com/customer-engagement-platforms/acoustic-vs-readymode/) * [Braze](https://www.selecthub.com/customer-engagement-platforms/braze-vs-readymode/) * [Coniq](https://www.selecthub.com/customer-engagement-platforms/readymode-vs-coniq/) * [Emarsys](https://www.selecthub.com/customer-engagement-platforms/readymode-vs-emarsys/) * [Formaloo](https://www.selecthub.com/customer-engagement-platforms/readymode-vs-formaloo/) * [Gleantap](https://www.selecthub.com/customer-engagement-platforms/readymode-vs-gleantap/) * [Kapta](https://www.selecthub.com/customer-engagement-platforms/readymode-vs-kapta/) * [Listrak](https://www.selecthub.com/customer-engagement-platforms/listrak-vs-readymode/) * [MoEngage](https://www.selecthub.com/customer-engagement-platforms/readymode-vs-moengage/) * [Netcore](https://www.selecthub.com/customer-engagement-platforms/readymode-vs-netcore/) * [Prokeep](https://www.selecthub.com/customer-engagement-platforms/readymode-vs-prokeep/) * [SALESmanago](https://www.selecthub.com/customer-engagement-platforms/readymode-vs-salesmanago/) * [Trengo](https://www.selecthub.com/customer-engagement-platforms/readymode-vs-trengo/) * [WebEngage](https://www.selecthub.com/customer-engagement-platforms/readymode-vs-webengage/) * [Zoho SalesIQ](https://www.selecthub.com/customer-engagement-platforms/readymode-vs-zoho-salesiq/) ## Similar Products Here are the most similar products to ReadyMode. [ Message Broadcast ](https://www.selecthub.com/p/customer-engagement-platforms/message-broadcast/) [ SALESmanago ](https://www.selecthub.com/p/customer-engagement-platforms/salesmanago/) [ WebEngage ](https://www.selecthub.com/p/customer-engagement-platforms/webengage/) [ Trengo ](https://www.selecthub.com/p/customer-engagement-platforms/trengo/) [ Netcore ](https://www.selecthub.com/p/customer-engagement-platforms/netcore/) [ Emarsys ](https://www.selecthub.com/p/customer-engagement-platforms/emarsys/) [ Listrak ](https://www.selecthub.com/p/customer-engagement-platforms/listrak/) [ Vergic Engage ](https://www.selecthub.com/p/customer-engagement-platforms/vergic-engage/) [ wolkvox ](https://www.selecthub.com/p/customer-engagement-platforms/wolkvox/) [ DANAConnect ](https://www.selecthub.com/p/customer-engagement-platforms/danaconnect/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/ishani-vats/) Written by [Ishani Vats](https://www.selecthub.com/author/ishani-vats/) Technical Content Writer Ishani is a Technical Content Writer at SelectHub who covers LMS, workforce management, telemedicine and POS. She holds a master’s degree in Journalism and is passionate about translating complex technical concepts into engaging and accessible content for readers. Along with keeping the professional spirit hydrated, she likes petting dogs, looking up random facts and listening to any Lumineers song on repeat. [See Full Bio](https://www.selecthub.com/author/ishani-vats/) [ ](https://www.selecthub.com/author/dianna-dragonetti/) Edited by [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Content Editor As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. [See Full Bio](https://www.selecthub.com/author/dianna-dragonetti/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "CRM", "item": "https://www.selecthub.com/category/customer-relationship-management/" }, { "@type": "ListItem", "position": 3, "name": "Customer Engagement Platforms", "item": "https://www.selecthub.com/c/customer-engagement-platforms/" }, { "@type": "ListItem", "position": 4, "name": "ReadyMode" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "ReadyMode", "description": "Readymode (formerly branded as Xencall) is a browser-based contact center solution with a predictive dialer for CRM and VoIP. It enables users to close more deals, maximize sales and increase agent productivity.Customizable dialing speeds, personalized customer data, and built-in security and compliance features help businesses connect with more leads and build lasting client relationships.According to user reviews, it offers an intuitive interface, customizable features and an easily scalable platform. For pricing information, you can schedule a call with the sales team.", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Ishani Vats", "reviewBody": "Readymode offers an advanced suite of call center capabilities, including a predictive dialer, built-in CRM, lead management and data reporting. Its hybrid cloud architecture leverages the power of AWS and CloudFlare to deliver top-tier security, and ensure efficient and secure calling.Users praise Readymode's smooth interface and interactive features, making it suitable for teams with varying technical skill levels. The software is adaptable to growing business needs, and easily accommodates an increasing number of agents and call volumes.Some users note that its reporting features need more detail and customization. A few reviews mention occasional issues with responsiveness and resolution times from the customer support team.All things considered, Readymode is an excellent choice for businesses looking to increase sales, build stronger customer relationships and manage risk effectively." } }, "image": "https://cdn.selecthub.com/products/d04cb95ba2bea9fd2f0daa8945d70f11-88e24ebc7e45b84842b6c680044fac9e/resources/normal/logo.png?1693318523", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "78", "bestRating": "100", "worstRating": "1", "ratingCount": "39" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "150", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Improved Efficiency: Automate tasks such as call routing, queuing and reporting to increase productivity and efficiency among agents." }, { "@type": "ListItem", "position": 2, "name": "Enhanced Customer Service: Help agents provide personalized and efficient customer service with features like call recording, CRM integration and intelligent routing." }, { "@type": "ListItem", "position": 3, "name": "Advanced Insights: Track key metrics such as call volume, wait times and agent performance to make data-driven business decisions." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "High Costs: Upfront costs are associated with purchasing and implementing the software, and ongoing subscription and licensing." }, { "@type": "ListItem", "position": 2, "name": "Integration Challenges: Integration with existing systems and workflows can be challenging, especially if the software is incompatible with other business tools." }, { "@type": "ListItem", "position": 3, "name": "Security Concerns: Storing sensitive customer data in the cloud raises security concerns, and software providers must have advanced security measures to protect customer information." } ] }, "applicationCategory": "Customer Engagement Platforms" } ```