[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Center Software](https://www.selecthub.com/c/call-center-software/) \> Ameyo Categories: * [Call Center Software](https://www.selecthub.com/c/call-center-software/) * [Conversational IVR Software](https://www.selecthub.com/c/conversational-ivr-software/) * [...](#) ## What Is Ameyo? **Industry Specialties:** Serves all industries Ameyo is a suite offering an extensive range of call center and helpdesk solutions. It helps minimize wait time, take more calls and increase sales by managing inbound and outbound operations. It offers smooth integration with in-house and third-party APIs along with a personalized customer service experience. Other attributes include skill-based routing, reporting and analytics, a smart dialer for improved coverage, and more. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Ameyo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fameyo%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F9f8785c7f9b578bec2c09e616568d270-5077886bda774defe1ea86ac8f3ae99d%2Fresources%2Foriginal%2Flogo.svg%3F1749844083) [Contributors](#view-contributors) ![Ritika Dixit]() Written by Ritika Dixit Technical Content Writer [ Read Bio](https://www.selecthub.com/author/ritika-dixit/) ![Zachary Totah]() Edited by Zachary Totah Content Editor [ Read Bio](https://www.selecthub.com/author/zachary-totah/) User Sentiment i ![User satisfaction level icon: great]() Based on 109 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #36 Ameyo is ranked #36 in the Call Center Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=call-center-software&product%5Fslug=ameyo&slug=ameyo&product%5Fname=Ameyo&category=Call+Center+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fameyo%2F) ## Ameyo Pricing Based on our most recent analysis, Ameyo pricing starts in the range of $10 - $100. [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Ameyo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fameyo%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F9f8785c7f9b578bec2c09e616568d270-5077886bda774defe1ea86ac8f3ae99d%2Fresources%2Foriginal%2Flogo.svg%3F1749844083&price=2) Price $ $ $ $ $ i Starting From Custom Quote i Pricing Model Monthly, Quote-Based Free Trial No ## Training Resources Ameyo is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Ameyo: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Ameyo Benefits and Insights Why use Ameyo? ### Key differentiators & advantages of Ameyo * **Enhanced Customer Experience:** Ameyo enables personalized interactions by integrating customer data, allowing agents to tailor conversations based on previous interactions and preferences, leading to higher satisfaction rates. * **Increased Agent Productivity:** With automated call distribution and intelligent routing, Ameyo ensures that calls are directed to the most suitable agents, reducing idle time and maximizing efficiency. * **Scalability:** Ameyo's cloud-based infrastructure allows businesses to easily scale operations up or down based on demand, ensuring flexibility without the need for significant hardware investments. * **Comprehensive Reporting:** The software provides detailed analytics and reporting tools that help managers track performance metrics, identify trends, and make data-driven decisions to improve operations. * **Omnichannel Support:** Ameyo supports multiple communication channels such as voice, email, chat, and social media, enabling seamless customer interactions across platforms and improving accessibility. * **Cost Efficiency:** By automating routine tasks and optimizing resource allocation, Ameyo reduces operational costs while maintaining high service quality, offering a better return on investment. * **Improved Compliance:** The software includes features for call recording and monitoring, ensuring adherence to industry regulations and standards, which helps in maintaining legal compliance and reducing risks. * **Real-Time Monitoring:** Supervisors can monitor live calls and agent performance in real-time, allowing for immediate intervention and support, which enhances service quality and training opportunities. * **Seamless Integration:** Ameyo integrates with existing CRM and ERP systems, ensuring a unified workflow and reducing the need for manual data entry, which minimizes errors and saves time. * **Enhanced Security:** With robust security protocols and data encryption, Ameyo protects sensitive customer information, ensuring privacy and building trust with clients. * **Customizable Workflows:** The platform allows businesses to design workflows that match their specific processes, enhancing operational efficiency and ensuring that the software adapts to business needs rather than the other way around. * **Reduced Downtime:** Ameyo's reliable infrastructure and support services minimize system downtime, ensuring continuous operation and reducing the impact of technical issues on customer service. * **Improved First Call Resolution:** By providing agents with comprehensive customer information and interaction history, Ameyo increases the likelihood of resolving issues on the first call, enhancing customer satisfaction and reducing follow-up interactions. * **Enhanced Collaboration:** The platform facilitates better communication and collaboration among team members through shared access to customer data and interaction history, leading to more cohesive service delivery. * **Proactive Customer Engagement:** Ameyo's predictive dialing and automated outreach capabilities enable businesses to engage with customers proactively, addressing potential issues before they escalate and fostering stronger relationships. ### Industry Expertise Ameyo is a popular choice for businesses in various industries, including banking, e-commerce, telecom, and healthcare, as it offers tailored solutions to meet specific industry needs. It's particularly well-suited for businesses seeking to improve customer engagement and streamline communication processes. ## Ameyo Reviews Based on our most recent analysis, Ameyo reviews indicate a 'great' User Satisfaction Rating of 81% based on 109 user reviews from 2 recognized software review sites. ![User satisfaction level icon: great]() 109 reviews 81% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Ameyo reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Accessibility:** All users who discussed this aspect said that the system is easily accessible with any internet-supported device. * **User-Friendly:** About 83% of users who mentioned the UI said that the product has a user-friendly interface. * **Customizability:** According to all the users who reviewed this element, it’s scalable and highly customizable to meet specific requirements. #### Cons * **Connectivity:** It has poor connectivity and often lags, according to all users who discussed this element. * **Cost:** Every reviewer mentioning this aspect said that the product is not as cost-effective as its competitors. #### Researcher's Summary: Ameyo helps organizations manage call center and help desk operations. Users prefer the solution for its 24/7 accessibility and product customization features. According to user reviews, it’s easy to use but has connectivity issues. Reviews also reflect that it’s not a cost-effective option in terms of the capabilities it offers. Overall, the solution can aid a company that needs plenty of configuration options and can afford the higher cost. ## Key Features * **Call Center (Voice):** * **Customizable IVR:** Strengthen customer journeys with personalized IVR menus, scripts and options to ensure that routing flows take callers to the suitable agents and IVR scripts align with the core messaging of the brand. * **Automated Routing:** Eliminate the chances of human error, deliver faster responses and attain higher FCR by taking customers to suitable agents via ACD's routing algorithms. * **Auto Dialer:** Optimize outbound call center workflows through predictive, parallel predictive, progressive and preview dialer and PACE matching diverse organizational needs. * **CTI Integration:** Improve sales representatives’ productivity by reducing the need to manually switch tabs to find customer information. Offers CTI integration with CRMs like Freshdesk Mint, Zendesk, Mint, Zoho, LeadSqaured, Microsoft Dynamics, Kapture, Sugar and FreshSales. * **Number MasKing:** Maintain caller privacy through complete control of data abstraction with data encryption on dashboards, agent interface, call history, call recordings, reports and real-time monitoring. * **Role-Based Privileges:** Allow and assign authorized user access privileges at the campaign and system level to supervise teams' access to workbench and customer data privacy. * **Agent Desktop:** Avoid toggling between screens while serving callers by allowing agents to access all the information on a single screen. Optimize their efficiency by resolving queries faster. * **Callback Management:** Help agents understand customers and deliver personalized services by scheduling callbacks and automated follow-ups via click-to-call capabilities. * **Mobile-Agent Capabilities:** Allow agents to work from mobile phones while away from the screen and serve customers anywhere and anytime. * **Campaign Dashboards:** Call center supervisors and managers can easily monitor each agent, campaign in real time and make informed, data-driven decisions based on performance reports, call summaries and customer summary dashboards. * **Reporting:** Track, monitor and analyze various call center metrics linked to agent performance and call monitoring. Fetch reports in different formats, including CSV, HTML, XML and PDF and send them to multiple email addresses at desirable frequencies, including daily, weekly, monthly or yearly. * **User Management Capabilities:** Managers can score agent performance and skill level by listening to call recordings. Manage users and assign them to multiple campaigns or switch between queues in a single click. * **Cloud Contact Center:** * **Call Recording:** Deliver enhanced customer experience by recording calls, storing them in the Voice Logger and analyzing call data. * **WebRTC:** Ensure secure voice calls and integrate with enterprise-grade hardware and CRMs without any hardware telephony setup requirements. * **Knowledge Base:** Resolve customer queries faster by allowing them access to informative articles and frequently asked questions. * **Omnichannel Contact Center:** Interact with customers across various platforms, including social media, messages, video calls, calls, chats and community to boost customer satisfaction rates. * **Salesforce Integration:** Register on Salesforce CTI to access other applications with a single click without re-entering credentials, passwords and usernames. * **Help Desk Automation:** Route callers to the correct queue via active and passive channels such as chat, SMS, voice, email, Whatsapp and social media. Connect customers to subject matter experts for boosting the chances of first call resolution with ticketing automation. ## Suite Support Connect with experts through various social media platforms, including Facebook, Instagram, Linkedin, Twitter and YouTube. To know more about call center solutions, fill out a form on the contact us portal. _mail\_outline_Email: info@ameyo.com. _phone_Phone: Not mentioned. _school_Training: Get whitepapers, case studies, webinars, eBooks and access the community platform. _local\_offer_Tickets: Not available. ## Similar Products Here are the most similar products to Ameyo. [ C-Zentrix ](https://www.selecthub.com/p/call-center-software/c-zentrix/) [ Squaretalk ](https://www.selecthub.com/p/call-center-software/squaretalk/) [ Voicespin ](https://www.selecthub.com/p/call-center-software/voicespin/) [ VCC Live ](https://www.selecthub.com/p/call-center-software/vcc-live/) [ EVS7 ](https://www.selecthub.com/p/call-center-software/evs7/) [ AVOXI Genius ](https://www.selecthub.com/p/call-center-software/avoxi-genius/) [ Dialfire ](https://www.selecthub.com/p/call-center-software/dialfire/) [ Voiso ](https://www.selecthub.com/p/call-center-software/voiso/) [ VoApps ](https://www.selecthub.com/p/call-center-software/voapps/) [ IPscape ](https://www.selecthub.com/p/call-center-software/ipscape/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/ritika-dixit/) Written by [Ritika Dixit](https://www.selecthub.com/author/ritika-dixit/) Technical Content Writer As a Market Analyst and Technical Content Writer at SelectHub, Ritika Dixit researches the market for multiple categories, and develops content primarily for the site's HR Management category. After working hours, she cherishes long walks, strong coffee and poetry by Mirza Ghalib. [See Full Bio](https://www.selecthub.com/author/ritika-dixit/) [ ](https://www.selecthub.com/author/zachary-totah/) Edited by [Zachary Totah](https://www.selecthub.com/author/zachary-totah/) Content Editor As SelectHub's Content Manager, Zac is in charge of content across diverse categories including CRM, ERP, HR, medical and project management. He has over 6 years of experience writing and editing for B2B tech and holds a B.A. in communications. His work is driven by his goal of making it less overwhelming for people to find software for their business. [See Full Bio](https://www.selecthub.com/author/zachary-totah/) Your review has been submitted and should be visible within 24 hours. 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