Top 10 Call Center Software Leaders by Analyst Rating(of 31 products) GET THE IN-DEPTH REPORT
Call Center Software
OpenScape™ Contact Center Enterprise is an integrated multi-channel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents.
Hermès.Net is an integrated, full-featured multi-channel contact center solution, based on a single IT platform. One of the major advantages of this unique architecture is that it combines all separate contact center elements — Automatic Call Distributor, Interactive Voice Response unit, dialer, reporting, supervision, monitoring, scripting, recording, web interaction … — in an “all-inthe-box” concept.
The Next Generation Call Center (NGCC) is an all-IP call center system, which is based on the following technologies: Softswitch, IP, distributed processing, OSA/Parlay, and multimedia unified access. The NGCC can be widely applied on PSTN, GSM, NGN, TD-SCDMA, WCDMA, CDMA2000, and IMS networks. ZTE was the first to put forward the NGCC concept, and acts as the initiator, advocate, and promoter of the NGCC technology. ZTE established a NGCC R D team in 2002, and was the first to launch a formal commercial platform. ZTE provides a stable and reliable all-IP NGCC system that meets communication network development requirements, and is in a leading position in the industry.
Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use. 8x8 Virtual Contact Center provides everything you need to cultivate more rewarding customer connections, improve agent performance and enhance contact center operations.
Altitude uCI is a unified communications solution that helps companies perform effective data consolidation and establish and maintain a relationship with their customers. It is a complete, customer engagement suite that provides contact centers with the most advanced technology. Using Altitude uCI unified communications software, companies can leverage best practices and technology to increase customer loyalty, achieve business goals, and make profit.
Huawei eSpace Unified Communications (UC) Solutions provide the integrated voice, data, multimedia, and video capabilities needed for effective collaboration across the enterprise: users can safely access the enterprise network using their terminal or mobile device anytime, from anywhere, connecting to a fully mobile office, face-to-face HD video delivers life-like communication to desktops, tablets, and smartphones, video, email, and messaging communications, applications, services, and work flows can be integrated for effective, real-time collaboration, and open architecture and APIs let you customize UC networking, features, and services to meet the needs of large-scale global enterprises as well as small and mid-sized businesses and home office users.
The cornerstones of the inContact cloud call center software platform are: Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Personal Connection™ Dialer, Workforce Management (WFM), Workforce Management (WFM), and ECHO Customer Surveys™. This set of tools helps contact centers manage customer relationships from beginning to end, optimize agent schedules, analyze detailed reports to improve call center efficiencies, survey customers, remain TCPA compliant, integrate with leading CRMs like Salesforce, and improve their overall customer satisfaction.
MiContact Center solutions improve employee productivity and control operational costs within businesses of all sizes.
Aspect Unified IP is a complete, software-based, unified platform that helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. The solution brings all contact options together, in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimizes customer effort, providing a differentiated multichannel, multichoice customer experience across voice, email, web chat, IM and SMS.
Interactive Intelligence provides all-in-one solutions that enable you to deliver an exceptional experience to every customer you serve. Our team of experts will put years of contact center experience to work for you to help determine the best option: Customer Interaction Center (CIC) - A feature rich on-premises solution, CaaS - A virtual private cloud (single tenant) version of CIC offered at a monthly cost, or PureCloud - A new distributed cloud platform using Amazon Web Services (AWS).
Aastra Solidus eCare offers enterprises of all sizes IP and mobility-enabled virtual contact centers across multiple sites. This enables dispersed customer service organizations to behave as one single unit. Solidus eCare™ is the power that enables people to be provided with the best contacts. Customers are guaranteed access to the most appropriate agent – wherever they are located and on whichever communications medium they prefer to use.
Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs. With a single pool of agents, regardless of location, assisting your customers and prospects through their preferred contact channel, you are equipped to deliver the right customer experience every time.
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Cisco Packaged Contact Center Enterprise (Packaged CCE) is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install.
The Genesys Customer Interaction Management (CIM) Platform is the core of the Genesys solution suite. It provides a single environment for designing, deploying, and managing real-time customer interactions. Genesys CIM allows companies to virtualize their resources regardless of the deployment model — on premise, in a cloud environment, or in a hybrid model. It’s easy to route interactions to a person regardless of their physical location.
The Alcatel-Lucent OpenTouch Customer Service Suite (OTCS) is a complete yet modular contact center solution that unifies all communication media throughout the organization with real time KPIs. With OTCS, contact center managers can focus on key goals by monitoring, in real time, operations and business outcomes and take immediate actions to improve productivity and results.
Alcatel-Lucent OmniTouch™ Contact Center Standard Edition is the ideal solution for companies with contact centers that are mainly driven by voice interactions, addressing installations of all types and sizes, from small to large capacities. OmniTouch CC Standard Edition offers an embedded solution with both Alcatel-Lucent OpenTouch™ Business Edition and OmniPCX™ Enterprise, where contact center capabilities, such as supervision and distribution can be managed within the call server.
Enghouse Interactive’s Contact Center: Enterprise (formerly Syntellect CIM) is a highly adaptable, multi-channel platform that enables contact centers to deliver a superior customer experience, ensuring the customer reaches the right resource anytime, anywhere, anyhow.
OpenScape Cloud Contact Center is based on the Software-as-a-Service (SaaS) contact centre platform from inContact (NASDAQ: SAAS), the leading provider of on-demand contact centre software and agent optimisation tools. OpenScape Cloud Contact Center is designed to simplify the agent interface, streamline contact centre management and improve the customer experience, all at a lower Total Cost of Ownership (TCO) than premise-based solutions.
UNIVERGE 3C™ is a complete, software-based, unified communications and collaboration solution that redefines the way a business and individuals communicate.
Boost customer satisfaction – quickly – with our rapid-deployment solution for SAP Business Communications Management. An integrated package of contact centre software and implementation services, this solution is designed for rapid results.
Qualfon is a full-service, business process outsourcing (BPO) company offering customer lifecycle management solutions through every communication channel. In addition, we provide a variety of back-office processing solutions. Qualfon serves international brands across many industries and provides intelligent outsourcing locations that span the globe.
Show your customers you care about them. We have more than 25 years creating successful customer relationships, and today process 2.5 million customer interactions worldwide.
CrazyCall is cloud based platform for sales and marketing teams doing cold calling, market research, information or loyalty campaigns. more on https://www.crazycall.com/ up to 5 agents for free
Automate customer communication with SMART IVR of Office24by7. The cloud hosted service allows you to manage incoming calls by routing all calls to the right departments. With no additional installation, maintenance and upgradation cost, it is the perfect communication tool for you as your business grows. Office24by7’s SMART IVR allows you to create one number for your business, integrate Missed Call service, get SMS Feedback, send SMS with short URL and analyze employee performance with graphical Reports.
Coztel is a leading call center software which provides outbound, inbound and blended all types of calls with perfect results in the department of sales anCoztel is a leading call center software which provides outbound, inbound and blended all types of calls with perfect results in the department of sales and marketing for any country. It is a complete solution for call centers including Hosted pbx, predictive dialer, power dialer, preview dialer and voice broadcasting. It leads you to connect with your customers with E-mails, SMS, Web Chat, Live Chat, and Social Media. It also can be integrated with market’s leading CRMs. You can get benefit from its 24/7 perfect services.
Dialer360 is a breakthrough in Cloud Contact center software technology. It's offering Predictive dialer, SMS Voice Broadcasting software and Hosted Pbx. Integrations include Salesforce, Zendesk, Zoho, Vtiger, Bitrix24 and Microsoft Dynamics
Five9 Workforce Management is hosted workforce scheduling software for Five9 Virtual Call Centers. With its advanced forecasting and scheduling tools, our workforce management solution optimizes your call center operations and workforce planning activities. And, it is the only WFM software that comes pre-integrated with Five9.With our hosted WFM and call center software, you get all the benefits of on-premise software, without the IT costs, delays or headaches.
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