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Benefits and Insights

Why use Raken?

Key differentiators & advantages of Raken

  • Simple Field Reporting: Saves time and money by streamlining the reporting process and opening it up to a suite of mobile tools. Submit detailed reports with multiple attachments from job sites anywhere at any time. 
  • Integrations: Compatible with Procore, Egnyte, Box and Prolog so users can hang onto their favorite apps.  
  • Valuable Insights: Dashboards provide an easily accessible place to view notifications, analytical data and valuable insights.  
  • Happier Users: Reduces report generation time, and lets users focus on more important project tasks or get some much needed time off the job.  
  • Cloud-Based Advantages: Offers data storage, real-time updates, mobile access and lower cost of entry thanks to its cloud-based SaaS deployment.  

Industry Expertise

Raken’s efficient and optimized reporting tools have earned it a positive reputation among construction professionals. It has won multiple awards from G2 in Summer 2020 like High Performer, Better Usability, Best Estimated ROI for Small Business and Easiest Admin.

Key Features

  • Report Management: Create professional reports even as users walk around the job site with robust reporting tools. Gathers reports from every subcontractor via The Super Daily and collates them automatically. 
  • Hours Tracking: Track field employee hours with time cards. Simplifies payroll processing to optimize hours tracking and payment processes. 
  • Toolbox Talks: Search for the perfect toolbox talk in seconds via mobile devices. Complete talks using mobile devices that can capture digital photos and signatures. 
  • Photo Management: The construction project app can take photos and videos with one tap from mobile devices. Automatically organize images and videos for easy access. 
  • Task Management: Distribute tasks to users with customizable due dates. Add photos and descriptions to tasks and syncs automatically across all teams and devices attached to the project. 
  • Powerful Summaries: Contains tools to quickly generate and send out monthly summaries that include links to daily reports to owners and general contractors. 
  • Dashboards: Real-time activity feeds show users data from events in the field. Create charts and graphs from construction site data and display them in a visually digestible manner.

Limitations

Some of the product limitations include:

  •  Sometimes pictures get uploaded sideways.  
  •  Does not support OneDrive interface.  
  •  Repeatable tasks and notes cannot be forwarded to the next day. 

Suite Support

mail_outlineEmail: Users can submit a request for support to Raken agents at [email protected]
phonePhone: Phone support is available to customers with tech support issues or questions during normal business hours.
schoolTraining: Raken’s training and support section contains numerous free videos that users can watch to further their knowledge of the product. A repository of online guides is also available to anyone looking for answers or more information.
local_offerTickets: After accessing the support section of Raken’s website, users can submit tickets that will be answered in a timely manner.

Raken Reviews

Average customer reviews & user sentiment summary:

200 reviews

94%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • User Friendly: The system is easy to use and intuitive, as noted by approximately 92% of users who mention the system’s usability.
  • Functionality: Raken offers a robust suite of successful business management tools, as reported by 89% of the users who mention the product’s functionality.
  • Mobile Devices: About 83% of users who referred to Raken’s mobile apps noted that the apps on iOS and Android make recording details from the field very easy and quick.
  • Support: Nearly 88% of users who mentioned the platform’s support team noted that it was very helpful.
  • Reporting: Almost 85% of the users who mention Raken’s reporting feature find it very useful for their business as it lets users add weather reports, construction photos and videos to the reports.

Cons

  • We looked hard, but users reported no cons for Raken. They are very happy with the features as the company takes customer feedback seriously and introduces new features with every update.

Researcher's Summary:

Raken is a user-friendly construction management solution that comes equipped with functionalities that help users track various construction projects’ progress. Users find it easy to learn and are very happy that photo updates can be uploaded and tracked through its interface. Its reporting feature keeps owners and project managers updated with jobsite statuses. The mobile apps are easy to use, and let users create updates from the jobsite.

User Sentiment i

Based on 200 reviews:

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