--- title: Zendesk --- [Home](https://www.selecthub.com/) Company Zendesk # Zendesk Founded in 2007 in Copenhagen, Denmark by Mikkel Svane ## What Is Zendesk? Zendesk specializes in cloud-based solutions that help companies provide better customer support, increase sales and streamline communication. Its initial offerings focused on customer service and help desk software. Over time, the company’s product lineup has evolved into Zendesk Suite, a wide range of solutions that assist with sales, live chat, customer experience and business analytics use cases. ## Zendesk Software Products [ ![Zendesk Support](https://www.selecthub.com/wp-content/uploads/2023/05/ZendeskSupportSuiteV2.png) ](https://www.selecthub.com/p/help-desk-software/zendesk/) ### [Zendesk For Service](https://www.selecthub.com/p/help-desk-software/zendesk/) Zendesk For Service is a comprehensive, cloud-based customer service solution. It enables support agents to view, track, filter, sort and resolve tickets from various different channels on one unified platform. It includes AI-powered tools, like intelligent routing, chatbots and customer sentiment analysis, enabling agents to resolve tickets more efficiently and improve customer experience. Other features offered by Zendesk For Service include knowledge base management and support for other self-service tools like community forums, customizable reporting and analytics tools, performance tracking and workforce management. For more information, see our Ultimate [Zendesk Review](https://www.selecthub.com/help-desk/zendesk-review/). [ ![Zendesk Chat](https://www.selecthub.com/wp-content/uploads/2023/04/zendesk-chat.png) ](https://www.selecthub.com/p/live-chat-software/zendesk-chat/) #### [Zendesk Chat](https://www.selecthub.com/p/live-chat-software/zendesk-chat/) Zendesk Chat is a live chat software that allows businesses to provide conversational customer support using either AI-based chatbots or human agents. Users also have the option of creating their own custom chatbots using a conversational flow builder UI. Other features of Zendesk Chat include intelligent routing, auto-translation, omni-channel agent workspace, pre-built and custom reporting and analytics, and a proactive chat and visitors list. [ ![Zendesk Explore](https://www.selecthub.com/wp-content/uploads/2023/04/zendesk-Explore-1.png) ](https://www.selecthub.com/p/business-analytics-tools/zendesk-explore/) #### [Zendesk Explore](https://www.selecthub.com/p/business-analytics-tools/zendesk-explore/) Zendesk Explore is a business analytics platform from Zendesk that analyzes customer behavior, agent performance and other service quality metrics to help companies create better strategies. It expands and enhances the capabilities of the Zendesk Support Suite and allows businesses to gain deeper insights into their customer support data. It also offers data visualization tools and pre-built, customizable dashboards to simplify data interpretation. [ ![Zendesk Sell](https://www.selecthub.com/wp-content/uploads/2023/04/zendesk-sell-V4.png) ](https://www.selecthub.com/p/crm-software/zendesk-sell/) #### [Zendesk Sell](https://www.selecthub.com/p/crm-software/zendesk-sell/) Zendesk Sell is a sales-driven CRM platform that offers a unified solution for prospecting, engagement, communication, lead management and sales pipeline management. It maintains detailed lead databases and presents them in a user-friendly manner. It helps businesses create more efficient sales pipelines, identify opportunities and improve customer experience. Zendesk Sell can be accessed through mobile on both Android and iOS devices, enabling users to easily manage their workflow from anywhere. [ ![Zendesk Talk](https://www.selecthub.com/wp-content/uploads/2023/04/Zendesk-Talk-1.png) ](https://www.selecthub.com/p/call-center-software/zendesk-talk/) #### [Zendesk Talk](https://www.selecthub.com/p/call-center-software/zendesk-talk/) Zendesk Talk is a call center management solution built into Zendesk Support and enables businesses to provide phone-based customer support. It offers over 90 pre-built telephony integrations as well as text messaging support. Agents can connect via mobile app, a web browser app with softphone support or through a business desk phone. The platform provides a flexible, scalable and efficient solution for call center management. ## Leadership Tom Eggemeier has been leading Zendesk as its CEO since November 2022\. He also serves on the boards of G2, Axiom, Seismic and Mimecast. He previously headed Genesys, a leading global provider of omnichannel customer service and contact center management systems. Colleen Berube has been the Senior Vice President of Operations and Chief Information Officer at Zendesk since 2020\. She has helped create strategies to support Zendesk’s growth and foster a customer-centric environment. ## More Information Visit Zendesk’s website or social media for more information about their current offerings. [www.zendesk.com](https://www.zendesk.com/) Kriti SahayZendesk ```json {"@context":"https://schema.org","@graph":[{"@type":"WebPage","@id":"https://www.selecthub.com/company/zendesk-software/","url":"https://www.selecthub.com/company/zendesk-software/","name":"What Is Zendesk? 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