Best CMMS For Hotels

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The world of hotel management is a complex puzzle of interlocking parts, and keeping that jigsaw organized can feel like an impossible task. Computerized maintenance management software (CMMS) is like the guide on the back of that jigsaw puzzle — it offers hotel managers a system of organization, a guide, a plan and a way to make sure everything is done properly. We’ve compiled a list of the best CMMS for hotels so you can find the best of the best for your organization.

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Why Hotels Need CMMS

Why would a hotel need CMMS? That’s a good question, actually. CMMS offers a set of  that can be easily tailored to the unique requirements of hotel managers. First, equipment and asset monitoring capabilities keep track of where assets (like a hotel shuttle, for example) are and who was last using or working on it. Work order management software creates, tracks and optimizes the process of completing service requests for maintenance. Preventive maintenance scheduling keeps repairs on time and ensures your assets will have long, healthy lives and offer you return on investment.

These are just a few reasons you should consider purchasing a CMMS for hospitality, and the following solutions are the best on the market for your industry.

Best CMMS for Hotels

Hippo CMMS

Hippo CMMS is one of the most well-known names in the maintenance management industry. This web-based CMMS solution offers a specialized version for hotel management. Its user-friendly interface is suitable for users of all technical skill levels, making it ideal for the typically less tech-savvy users of the hospitality industry.

Users can use Hippo’s work order management module to submit work orders for housekeeping or facility maintenance activities and track their completion. They can also upload images from their mobile devices directly to the work order to log issues, prove completion and keep detailed records of maintenance.

Hippo CMMS lets users schedule maintenance tasks in a single, intuitive calendar to get an overview of everything that needs to be done

Hippo’s “advanced dash” interactive floor plans let technicians locate maintenance tasks on the site map in real time, promoting efficient work. Users can access an equipment detail screen by clicking on specific assets where they are located on the floor map. Hippo also prevents theft by keeping detailed asset records with photos, IDs, barcodes and other crucial profile information that can help keep your hotel secure.

The preventive maintenance feature keeps repair costs low by helping users schedule routine maintenance tasks. Hippo’s PM module stores historical data on assets to build an accurate preventive maintenance schedule to keep the equipment in question operating at peak performance. These schedules can be set to send automated reminders to email or mobile numbers when it is time to perform more maintenance, ensuring your techs can’t forget key maintenance tasks. These reminders can be set to trigger on specific metrics like meter readings for run-time hours, mileage, pounds per square inch, etc.

Hippo also offers a barcode scanning feature that accesses asset details, uploads information to asset profiles and helps optimize maintenance schedules. Hippo auto-generates unique bar or QR codes for individual assets, and users can scan them to get a full rundown of previous maintenance, key metrics, photos, operation manuals and other asset profile information.

Reviews: 81/100
Price: $$$$$
Deployment:
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Company Size Suitability: S M L

Maintenance Connection

The CMMS solution from Maintenance Connection offers a robust collection of maintenance management features ideal for the hospitality industry. It provides asset management, work order tracking, asset tracking, maintenance procedure libraries, preventive maintenance scheduling, inventory control, reporting and service requests.

Maintenance Connection is on the list of best CMMS for hotels because its mobile CMMS lets technicians and managers alike take their management tasks on the go, improving efficiency and usability of the software.

Maintenance Connection helps users submit service requests from an intuitive, simple interface

With Maintenance Connection, users can request maintenance work by submitting requests. These requests can include location, priority, due date, etc. to promote communication between janitorial staff, housekeeping, managers and technicians. These requests update automatically with the status of the work order (for example from “open” to “in progress” when it is being performed) and can be set to send notifications to email or mobile devices. It even tracks how much time was spent on the work order from request to completion.

Are you sick of being shorthanded because vital spare parts or equipment ran low? Maintenance Connection offers equipment inventory management to combat this frustrating circumstance. By generating and assigning barcodes to inventory, users can perform check-in and -out procedures for equipment to ensure it’s replaced when techs are finished with it. You can also set automated reorders to trigger when stock of vital inventory falls below a certain point so you can set it and forget it.

Users can harness the power of business intelligence through Maintenance Connection’s reporting capabilities. It offers over 200 different prefabricated report types to help users set benchmarks, monitor work and discover pain points through data analysis. Managers can also generate maintenance reports to keep tabs on operations.

Reviews: 89/100
Price: $$$$$
Deployment:
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Company Size Suitability: S M L

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ManagerPlus

ManagerPlus is a powerful CMMS solution that makes hotel facility management a breeze. It offers robust asset management features that can track equipment across multiple locations. Users can manage work orders, perform inspections and scan barcodes without needing an internet connection.

ManagerPlus’s asset management module collects and integrates asset and equipment information into a unified profile for easy access. Users can smoothly integrate third-party systems if they have additional scheduling, business intelligence or supply chain needs that can’t be provided by ManagerPlus itself. That being said, it does supply a robust BI tool that offers insights, data analytics and both pre-made or specialized reports. Its ready-made APIs connect critical business applications across the organization.

ManagerPlus lets users generate reports populated by custom fields to ensure they contain the exact information you need – and nothing more

Hotel management and maintenance staff can take their tasks on the go with ManagerPlus’s native mobile app for both Android and iOS devices. They can view work order summaries and inspections without having to scroll through the actual reports, saving time and energy.

Users can manage suppliers, technicians and other contractor relationships directly within the software interface, reducing the need for additional software or communications like email that can easily become lost. Work orders can be scheduled to automatically send to necessary technicians when maintenance is due, reducing the chances of human error and missed repairs.

One key benefit of ManagerPlus is its customizable product editions. Hotels in particular can utilize this feature to select only the modules they need, slimming down the final product and improving the cost-effectiveness of the solution.

Reviews: 88/100
Price: $$$$$
Deployment:
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Company Size Suitability: S M L

FTMaintenance

This CMMS from FasTrak SoftWorks helps organizations from a range of industries manage their work orders, assets, maintenance, inventory and facilities. It comes in three versions that cater to executives, maintenance technicians and maintenance managers and their unique needs from a CMMS.

FTMaintenance’s work order management module automates work order distribution and assignment. Users can manage what information is required to complete a work order, giving managers advanced control of their staff. Work orders can be scheduled individually or in batches for whole asset groups to improve efficiency, and this can all be done via a mobile device.

A detailed maintenance calendar provides managers and techs alike with snapshots of upcoming maintenance tasks, improving advanced planning and allowing technicians to work ahead if they finish current work orders early. Users can use the internal communication platform to send messages between techs, management and contractors without the risk of losing an email or missing a call.

FTMaintenance offers intuitive equipment management and asset profiles to keep your information organized and easily accessible at all times

Using the asset management capabilities of FTMaintenance, users can monitor equipment and assets across multiple locations and facilities. This module helps visualize asset relationships, track asset lifecycles, and manage repair costs. This solution offers a huge array of maintenance reports that help users monitor repair status, asset performance and overall organization health. It even makes cost calculations to help users understand the costs associated with repairing vs. replacing an asset.

In the same vein as these asset reports, FTMaintenance also offers an auto-refreshing dashboard that displays KPIs, notifications and alerts in a single intuitive interface. This helps management monitor safety risks and signals users immediately of asset failures. Users can drill down into specific metrics or filter data to find crucial information.

A unique feature of FTMaintenance is its in-house expert team that offer value-based services such as training, hands-on implementation and ongoing support. This includes a range of CMMS professional services like free upgrades, consulting and customer support.

Reviews: Unavailable
Price: $$$$$
Deployment:
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Company Size Suitability: S M L

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eMaint CMMS

The last CMMS on our list offers an in-depth array of work order, asset, maintenance and facility management features perfect for the hospitality industry.

EMaint’s work order management module lets users generate work order requests from any device with a web browser. These can be assigned to individual technicians and monitored as they move along the pipeline. Managers can view all open work orders or filter work orders by fields such as technician, department or type.

Users of eMaint can add or remove user-defined fields into any work order or other form submitted through the software. This is beneficial for hotel management as they have very different needs than a manufacturing plant or apartment complex, and out-of-the-box work orders might not be a good fit for you. You can adjust form layouts and control field properties to ensure standardized form completion and restrict access to users with specific roles (for example, only an admin may mark work orders “closed”).

Users can schedule preventive maintenance tasks through eMaint’s calendar. You can view these tasks by asset, as an overview or by user-defined filters. Each asset can have an unlimited number of tasks on the calendar, and clicking on the scheduled task brings up the full asset profile with information like operating manuals, repair history, etc.

The analytics module from eMaint lets users create custom or pre-built reports to glean deeper insights into their business

EMaint’s business intelligence feature lets users generate industry-standard and customized reports on specified KPIs. This helps users identify trends, spot performance issues, track technician efficiency and monitor equipment uptime.

The project management tool lets users create projects as well as assign individual tasks to technicians. This allows you to group work orders into a larger project and manage both the overall picture as well as the day-to-day progress from the same interface. The online PDF editor lets you store or edit work permits, work order records, asset profiles and more online. This auto-generates a PDF copy of all completed work orders and attaches it to the project file for easy access later.

The eMaint CMMS comes with value-added services to help users get started with their solution. Some of these services include in-person training, monthly webinars, an online learning portal, web workshops, consulting services, implementation assistance and training conferences. Another perk of eMaint is its multilingual support. It comes in Portuguese, Spanish, French, Dutch, German, Hungarian, Polish, Italian and English.

Reviews: Unavailable
Price: $$$$$
Deployment:
Platform:

Company Size Suitability: S M L

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Conclusion

This list of the best CMMS for hotels is just that — a general list. The only way to be positive you choose the best CMMS solution for your organization is to curate a specific requirements checklist that identifies the features you’ll need in a CMMS and use that to compare CMMS vendors. This process will help you select from only the CMMS platforms that meet your unique needs. Odds are, you’ll see most if not all of these solutions pop up during that comparison, but you might find the perfect solution for you isn’t on this list. Good luck in your software selection search!

What CMMS do you use to manage your hotel maintenance? Let us know in the comments!

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