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Product Information

Benefits and Insights

Why use UpKeep?

Key differentiators & advantages of UpKeep

  • Limits Downtime: Through visual reports and downloadable PDFs, users can export reports of work order history and filter those reports by asset, technician and location. This helps track asset health over time and keeps a running log of asset profile information. Users can log downtime and cross-reference it with an asset’s work order history to get a better understanding of causes for failures.
  • Automated Workflow: UpKeep’s automated work order system can be programmed to automatically assign work to specific technicians based on location or asset type, limiting clerical work. Technicians can also set the inventory management module to automatically reorder spare parts when the threshold value is reached, reducing the chances of running out of vital materials.
  • Easy Integration: UpKeep integrates with 500+ other platforms including the G Suite, Slack, various accounting software, Quickbooks, Zapier, etc. By integrating with Okta, Google or other SAML providers, it offers single sign-on so users don’t have to be distracted by multiple login screens. If you need more advanced integrations, it also offers Webhooks and API access for real-time data sync.
  • Branded Request Portal: Clients can submit their own work order requests online through UpKeep’s request portal. Users can create a branded portal to streamline client experience and ease manager workflow by allowing external work order creation.
  • Cost Analysis and Forecasting: Users can compare depreciation data with downtime data in order to assess asset lifespan and determine whether it is worth repairing, selling or scrapping. Tracking depreciation and repair cost data also allows users to make more accurate cost predictions for purchasing future assets. You can track technician hours and break down work time on different tasks to identify problem areas.

Industry Expertise

UpKeep specializes in asset-intensive industries such as food service, hotels, e-commerce, technology, waste disposal, consumer goods and government agencies.

Current Customers

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Key Features

  • Work Order Management: With UpKeep, users can accept work order requests from clients or create them on demand. You can manage these work orders on your mobile device and create technician schedules to allocate work. Users can view pending work requests and edit details before approving them, as well as assign role-based access to control who is allowed to close work orders when they have been marked complete.
  • Preventive Maintenance Scheduling: The PM scheduler lets users create both calendar-based and runtime-based schedules for preventive maintenance. By creating recurring work orders, you can assure timely maintenance and reduce the likelihood that someone will forget to schedule the maintenance when the time comes for it to be performed.
  • Asset Management: UpKeep’s asset monitoring and management feature lets users track asset performance (up- and downtime). This provides a 360-degree view of the asset lifecycle, repair costs and more vital asset profile information.
  • Inventory Management: Helps users track stockroom levels by assigning threshold values to individual parts. The system notifies users once that value is reached so users can reorder the necessary spare parts or inventory.
  • Procurement: Parts managers can use UpKeep to create purchase orders directly in the inventory interface by selecting which parts they need to reorder. They can also manually scan QR codes to perform reorder stock.
  • Dashboards: This EAM offers an interactive dashboard display that provides users with an overview of their facilities. It shows work order progress as well as asset status so users don’t have to navigate through a menu to find crucial information.

UpKeep Maintenance Suite Support

mail_outlineEmail: Users can contact UpKeep support via instant chat on their website or by emailing [email protected] This feature is available to all tiers of subscribers.
phonePhone: Users can call UpKeep support at 323-880-0250. This feature is available to all subscribers.
schoolTraining: UpKeep offers a range of video tutorials for free on their website. These are hosted on YouTube and do not require a subscription to access. They are available to the public. There is also a library of help documents accessible via their support page that offer a database of knowledge to users and the public.
local_offerTickets: Users should start by performing a help document page search for their problem. If nothing comes up after rewording the issue several ways in either the help documents or the video training page, then it’s time to contact support. You can submit a ticket through phone, email or chat 24/7, and the support team usually responds within a few hours.

UpKeep Reviews

Average customer reviews & user sentiment summary:

1475 reviews

93%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy to Use: It provides easy installation and functionality, according to every user who mentioned this aspect.
  • Mobile Application: 85% of reviewers felt that the mobile app makes UpKeep easily accessible from any location to support a mobile workforce.
  • Maintenance Tracking: 95% of reviewers mentioning this feature indicated that tracking asset maintenance is easy.
  • Communication: The software improves communication between teams according to every review referencing communication.
  • Uploading Photos: More than 85% of reviewers observed that this feature helps them explain problems easily.
  • Customization: 78% of reviewers referring to this element asserted that the platform could be customized based on the needs of their company.

Cons

  • Cost: More than 70% of reviewers who refer to price mentioned that it’s on the higher end, especially for smaller businesses.
  • Importing and Exporting Data: It’s difficult to export and import data in PDF format, according to 70% of users who mention this feature.
  • Frequency: 70% of users who reference this feature had problems adjusting the frequency for reminders and work orders.
  • Work Order Cards: After a work order is finished, the card isn’t visible and users can’t view the history of the work order, according to every review referring to this feature.
  • Task Assignment: All the users mentioning this feature didn’t like that when someone’s assigned a task, other team members can’t view it.

Researcher's Summary:

UpKeep is a flexible, user-friendly CMMS that goes above and beyond to deliver customer service and support to its users. It excels in customization, usability, maintenance tracking and many other features. However, as mentioned in multiple reviews, it’s on the expensive side, especially for smaller companies. There’s also room for improvement in features like work order cards, data import and export, and task assignments. Overall, UpKeep can bring a lot of benefits to a company, making it a strong choice for those looking for a robust CMMS and EAM solution.

User Sentiment i

Based on 1475 reviews:

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Testimonials

I enjoy how easy the software is. I was utilizing the free version for over a year and wish I upgraded sooner. I am able to track maintenance issues much more efficiently to ascertain if a bigger problem may be the main issue. The accessibility on my smart device makes this software a vital tool in daily operations.

I have been a chief engineer in the industry for 10 years and have used several CMMS in my tenure. UpKeep easily tops them all and has been the most accessible and aesthetic product by far. It has been really refreshing to find all the information I need without having to answer relentless phone calls from sales associates who would beat around the bush about prices and software features. UpKeep is so user friendly, direct to the point, and very handy for users like me and my team who have no time to go to the office and shuffle through paperwork.

Product Publications

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