Benefits and Insights

Why use Hippo CMMS?

Key differentiators & advantages of Hippo CMMS

  • Track Equipment Location: Equipment tracking lets users drill down into maintenance activities from both a macro and micro perspective. It lets users track equipment in locations that correlate to their placement in the facility, create and access asset profiles, track work orders attached to assets as well as search and filter assets to find specific work orders or assets.
  • Ensure Dependable Availability: Hippo reduces asset downtime and ensures reliable service of equipment through routine repairs and close condition-based monitoring.
  • Extend Asset Lifespans: By performing routine preventive maintenance tasks, users can extend the lifespan and improve the ROA for their physical assets. CMMS specializes in streamlining the asset maintenance process.
  • Improve Productivity: By giving managers insight into every work order, they get more power over and control of labor allocation. Assigning tasks to individual technicians promotes accountability and reduces confusion over responsibility. The calendar interface improves transparency organization-wide and helps keep everyone up-to-date on what needs to happen and when.

Industry Expertise

Specializes in asset-intensive industries such as manufacturing, healthcare, hospitality, municipalities, education, telecommunications and other facilities.

Key Features

  • Preventive Maintenance: It offers PM schedule creation options that allow users to schedule routine or repeating maintenance tasks in advance. This prevents them from falling through the cracks and also lets managers assign them to specific technicians.
  • Work Order Management: It helps facility managers track and manage work orders from creation to completion from a centralized dashboard.
  • Interactive Floor Plans: The system lets users drill down to view their facility from both a macro and micro perspective. It lets users view equipment location, asset profiles, work orders and more.
  • Equipment/Asset Management: The application helps users take a systematic approach to maintenance and monitoring assets while optimizing their lifecycles. Hippo CMMS includes features such as budgeting, preventive maintenance, predictive maintenance, asset monitoring, data management, barcode generation, audit trails etc.
  • Contact Management: It organizes contacts including labor, vendors, clients and subcontractors into a single interface without requiring users to switch to external email or other communication tools.
  • Fleet Management: It facilitates the management and maintenance tasks required to upkeep a fleet of vehicles including repair history, spare parts tracking, cost forecasting, defect logs and more.
  • User-Friendly Interface: CMMS users tend to be less technical than those of other software categories, so this solution caters to their needs by offering an intuitive, user-friendly interface.
  • Flexible Pricing: Because the solution scales to fit the business implementing it, it also offers flexible pricing tiers to make it accessible to a range of business sizes. It comes with a streamlined architecture that foregoes the bells and whistles of many large vendor products to give users the features users need without charging users for the ones you don’t.
  • Calendar Dashboard: This app offers four dashboards: Advanced, Standard, Calendar and KPI, determined by the version of the solution users purchase. The dashboards let users view floor plans, search for work orders, view upcoming due dates etc.
  • Hippo Reports: This reporting and analytics tool gives users visibility into operational KPIs such as asset depreciation, maintenance costs, inventory budgets and maintenance metrics. It allows them to generate reports, email them to other users, export them and schedule them to trigger at a future date.
  • Mobile App: Because the solution is web-based, users can access it from any mobile device with an internet connection.


    Some of the product limitations include:

    •  The solution doesn’t allow users to edit closed work orders 
    •  Can’t provide machine history without looking at each work order issued for that specific piece of equipment 
    •  The solution doesn’t allow users to raise purchase requisitions 
    •  Lacks calibration management functionality 

    Hippo CMMS Suite Support

    mail_outlineEmail: Users can email support at [email protected]
    phonePhone: Users can call support at 866-956-2859 from 8:30 a.m. to 5:00 p.m. Central Time.
    schoolTraining: Comes with unlimited free training within the first six months after signing up including monthly sessions and on-demand video tutorials.
    local_offerTickets: Users can submit a contact request through the web form, email, call, book a meeting with customer success or submit a ticket by logging into their user account. Hippo offers same-day response to all software requests.

    Cost of Ownership for Hippo CMMS

    License/Subscription Cost
    • License-based pricing model based on the number of facilities and size of the operation
    • Customers must also purchase an onboarding plan which includes regular consultations, data integration, software configuration and customer training
    • As customers add more facilities the price per facility decreases
    • Pricing depends on the plan selected (refer to the pricing section for details)Hippo offers a 10% discount for non-profit businesses
    Maintenance Cost
    • Cost is over and above the subscription cost depending on the type of onboarding package selected
    • All onboarding packages include free ongoing technical support services throughout the duration of licenses
    • Provides support via email and over the phone during business hours 8:30 a.m. to 5 p.m. CT on M-F
    Installation/Implementation Cost
    • Cost is over and above the subscription cost depending on the type of onboarding package selected
    • Offers three types of onboarding packages, one of which needs to be purchased in addition to the license fee depending on maintenance software needs
    • Standard onboarding is designed for customers who do not have data to be imported and are comfortable taking on the bulk of data entry.
    • It includes:
      • Initial facility setup
      • Database activation
      • User setup
      • Unlimited access to express training webinars
      • Unlimited access to training videos and guides
      • Lifetime technical support
      • Best practices consultation
      • Up to 3 hours of web training
    • Enhanced onboarding provides complete data integration services, aligning with customers who are in the process of or have completed collecting all data to be tracked. It includes:
      • All offerings from Standard onboarding
      • Custom UI design
      • Data import
      • Data scrubbing
      • Historical record migration
      • Site and floor plan uploads
      • Up to 4 hours of web training
    • Premium onboarding provides a turnkey solution and is designed for organizations that want all facility, equipment and preventive maintenance data and documents entered from the start but don't have the time or resources to collect and enter the data on their own. It includes:
      • On-site visit by Hippo auditing specialist
      • Populating assets list
      • Asset images and ID tag collection
      • Collect O&M manuals and other relevant documents for equipment and assets
      • Preventive maintenance setup
      • Site and floor plan upload
      • Up to 4 hours of web training
    Customization CostCost varies depending on the industry, number of sites and new requirements/modules such as Equipment/Asset transfer, Active Directory integration with Single Sign-On (SSO), custom designed user interface and fleet management
    Data Migration Cost/Change Management/Upfront Switching Cost
    • Cost is over and above the subscription fee depending on the type of onboarding package chosen
    • Enhanced and Premium onboarding packages provide data import, data scrubbing and historical record migration
    Recurring/Renewal CostsCost is included in the monthly subscription fee and the onboarding package selected

Hippo CMMS Reviews

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