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Product Information

Benefits and Insights

Why use Hippo CMMS?

Key differentiators & advantages of Hippo CMMS

  • Track Equipment Location: Drill down into maintenance activities from both a macro and micro perspective. Track equipment in locations that correlate to their placement in the facility, create and access asset profiles, track work orders attached to assets, as well as search and filter assets to find specific work orders or assets.
  • Ensure Dependable Availability: Reduce asset downtime and ensure reliable service of equipment through routine repairs and close condition-based monitoring.
  • Extend Asset Lifespans: Perform and streamline preventive maintenance tasks to extend asset lifespan and improve the ROA for physical assets.
  • Improve Productivity: Managers gain insight into every work order, receiving more power over and control of labor allocation. Assigning tasks to individual technicians promotes accountability and reduces confusion over responsibility. The calendar interface improves transparency organization-wide and helps keep everyone up-to-date on what needs to happen and when.

Industry Expertise

Specializes in asset-intensive industries such as manufacturing, healthcare, hospitality, municipalities, education, telecommunications and other facilities.

Key Features

  • Preventive Maintenance: PM schedule creation options allow the scheduling of routine or repeating maintenance tasks in advance. This prevents them from falling through the cracks and also lets managers assign them to specific technicians.
  • Work Order Management: Facility managers can track and manage work orders from creation to completion from a centralized dashboard.
  • Equipment/Asset Management: Offers systematic approach to maintenance and monitoring assets while optimizing their lifecycle. Includes features such as budgeting, preventive maintenance, predictive maintenance, asset monitoring, data management, barcode generation and audit trails.
  • Contact Management: Organizes contacts including labor, vendors, clients and subcontractors into a single interface, without requiring users to switch to external email or other communication tools.
  • Fleet Management: Facilitates the management and maintenance tasks required to upkeep a fleet of vehicles. Offers repair history, spare parts tracking, cost forecasting, defect logs and more.
  • User-Friendly Interface: The intuitive, user-friendly interface is good for users with less technical expertise.
  • Flexible Pricing: Offers flexible pricing tiers to make it accessible to a range of business sizes, with customized options to fit company needs. A streamlined architecture foregoes the bells and whistles of many large vendor products to give the needed features without charging for the ones not needed.
  • Calendar Dashboard: There are four dashboards: Advanced, Standard, Calendar and KPI, determined by the version of the solution purchased. The dashboards allow access to view floor plans, search for work orders, view upcoming due dates and more.
  • Hippo Reports: Gives visibility into operational KPIs such as asset depreciation, maintenance costs, inventory budgets and maintenance metrics. Capabilities include generation of reports, emailing them to other users, exporting them and scheduling them to trigger at a future date.
  • Mobile App: Makes the solution accessible from any mobile device with an internet connection. 

Limitations

User feedback indicates the following product limitations at the time of this review:

  •  Doesn’t permit editing of closed work orders. 
  •  Can’t provide machine history without looking at each work order issued for that specific piece of equipment. 
  •  Doesn’t allow raising purchase requisitions. 
  •  Lacks calibration management functionality. 

Suite Support

mail_outlineEmail: [email protected]
phonePhone: Call support (866) 956-2859 from 8:30 a.m. to 5:00 p.m. CST.
schoolTraining: It comes with unlimited free training within the first six months after signing up, including monthly sessions and on-demand video tutorials.
local_offerTickets: Submit a contact request through the web form, email, call, book a meeting with customer success or submit a ticket from the user account. Hippo offers same-day response to all software requests.

Cost of Ownership

License/Subscription Cost
  • License-based pricing model based on the number of facilities and size of the operation
  • Customers must also purchase an onboarding plan which includes regular consultations, data integration, software configuration and customer training
  • As customers add more facilities the price per facility decreases
  • Pricing depends on the plan selected (refer to the pricing section for details)Hippo offers a 10% discount for non-profit businesses
Maintenance Cost
  • Cost is over and above the subscription cost depending on the type of onboarding package selected
  • All onboarding packages include free ongoing technical support services throughout the duration of licenses
  • Provides support via email and over the phone during business hours 8:30 a.m. to 5 p.m. CT on M-F
Installation/Implementation Cost
  • Cost is over and above the subscription cost depending on the type of onboarding package selected
  • Offers three types of onboarding packages, one of which needs to be purchased in addition to the license fee depending on maintenance software needs
  • Standard onboarding is designed for customers who do not have data to be imported and are comfortable taking on the bulk of data entry. It includes:
    • Initial facility setup
    • Database activation
    • User setup
    • Unlimited access to express training webinars
    • Unlimited access to training videos and guides
    • Lifetime technical support
    • Best practices consultation
    • Up to 3 hours of web training
  • Enhanced onboarding provides complete data integration services, aligning with customers who are in the process of or have completed collecting all data to be tracked. It includes:
    • All offerings from Standard onboarding
    • Custom UI design
    • Data import
    • Data scrubbing
    • Historical record migration
    • Site and floor plan uploads
    • Up to 4 hours of web training
  • Premium onboarding provides a turnkey solution and is designed for organizations that want all facility, equipment and preventive maintenance data and documents entered from the start but don't have the time or resources to collect and enter the data on their own. It includes:
    • On-site visit by Hippo auditing specialist
    • Populating assets list
    • Asset images and ID tag collection
    • Collect O&M manuals and other relevant documents for equipment and assets
    • Preventive maintenance setup
    • Site and floor plan upload
    • Up to 4 hours of web training
Customization Cost
  • Cost varies depending on the industry, number of sites and new requirements/modules such as Equipment/Asset transfer, Active Directory integration with Single Sign-On (SSO), custom designed user interface and fleet management
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost is over and above the subscription fee depending on the type of onboarding package chosen
  • Enhanced and Premium onboarding packages provide data import, data scrubbing and historical record migration
Recurring/Renewal Costs
  • Cost is included in the monthly subscription fee and the onboarding package selected

Hippo CMMS Reviews

Average customer reviews & user sentiment summary:

503 reviews

86%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy to Use: More than 90% of users mentioning this aspect felt that Hippo CMMS is user-friendly and has a minimal learning curve.
  • Customization: Every review mentioning customization indicated that the solution can be tailored to company needs and that customized views offer an additional benefit according.
  • Customer Support: Customer Support is very helpful and quick to reply, according to 85% of reviewers referring to support.
  • Cost-Effective: All the users reviews that refer to the cost agreed that the system provides features that make it cost effective.
  • Organized View: Hippo CMMS has an organized dashboard and clears on-screen clutter, according to all the users who mention dashboards.
  • Preventive Maintenance: PM reduces asset downtime and helps plan for future maintenance, as noted by all reviews mentioning this feature.

Cons

  • No Mobile App: Every review mentioning this aspect felt the need for a mobile application instead of the link they use on their phones.
  • Inventory: All the users who mention inventory felt that they should be able to access assets in inventory without having to file a work order.
  • Drop Down Menu: The drop-down menu of many fields have issues and need to be improved, according to all users who mention this feature.
  • Offline Training: 70% of reviewers who talked about this feature observed the need for simple and easy-to-understand documents and videos for self-training.

Researcher's Summary:

Hippo CMMS helps users perform preventive repairs, monitor assets and equipment, manage contacts and control inventory. It excels in usability, aids preventive maintenance, provides exceptional customer service and is highly customizable. However, as mentioned in multiple reviews, there is a need for a mobile application. There’s also room for improvement in features like inventory access, drop-down menus and offline training. Overall, it’s a good fit for businesses looking for an easy-to-use CMMS that helps with maintenance planning.

User Sentiment i

Based on 503 reviews:

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