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Benefits and Insights

Why use Fiix?

Key differentiators & advantages of Fiix

  • Organize Assets Hierarchically: Set priorities and keep track of vital asset information by creating asset hierarchies with custom categories, asset grouping and profiles.
  • Manage Multiple Sites: Coordinate sites all over the world with real-time data. Managers can set sites to different time zones, standardize currency and perform operations in a variety of languages.
  • Create Preventive Maintenance Plans: Managers can nest preventive maintenance schedules within each other to stack tasks on specific work orders.
  • Track Asset Location: Track rotating assets as they move between facilities, suppliers or outside contractors.
  • Manage Employee Certifications: Track workforce certifications and receive an alert when qualifications are nearing expiration for groups or individuals to ensure compliance and safety.
  • Decrease Downtime: Decrease unexpected downtime with preventive maintenance plans and detailed asset tracking. Track and manage equipment downtime by identifying KPIs with pre-built widgets, as well as assign custom failure codes to organize records.
  • Streamline Workflows: Automatically assign work orders or maintenance tasks to a team or individual to expedite the completion process.

Industry Expertise

Fiix is specially designed for asset-intensive industries such as manufacturing, food and beverage, pharmaceuticals, textiles, industrial production, mining, energy, public utilities, education, healthcare and public works.

Current Customers

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Key Features

  • Search Tool: Easily search the asset repository using nameplate information, identifying details and other data.
  • Purchasing: Design workflows for procurement that match desired company processes. Create purchase requests, compare prices, check inventory levels, and send RFPs and POs via email.
  • Failure Codes: Comes pre-loaded with common failure codes. Technicians can use these standardized codes to support their workflows and escalate issues.
  • Work Orders: Creates work orders with asset attachments, templates and custom fields for repetitive tasks.
  • Integration Hub: Collect, connect and share data drawn from integrated IoT devices with users across the organization.
  • Asset Tags: Generate QR codes, barcodes and information tags, then assign them to assets. The mobile app can scan these tags to pull up asset profiles and maintenance records.
  • Spare Parts Management: Itemize spare parts and other materials inventory in a centralized database for searchability and organization. Set alerts for low stock, thresholds and reorders.

Limitations

User feedback suggests some of the product limitations at the time of this review:

  •  Some reports provided are complex to understand, providing non-essential or limited information. 
  •  Difficult to navigate and make changes in the initial stages. 
  •  Training videos are difficult to understand for non-IT professionals. 
  •  Can’t send email to multiple users. 

Fiix Suite Support

mail_outlineEmail: To contact support, users must log in to their Fiix account.
phonePhone: To contact support, users must log in to their Fiix account.
schoolTraining: Fiix offers training tiers to give users the resources they need at a price they can afford. Users can purchase report designer, basic, professional and enterprise packages for between $800 and $2,400. Self-training materials such as blogs, webinars, ebooks, podcasts, infographics and more are available on the website’s resource center.
local_offerTickets: Visit the help center and first explore existing articles and topics related to the problem to see if it can be solved via FAQ or tutorial. If the problem persists or is not answered, open a case in the user account.

Fiix Reviews

Average customer reviews & user sentiment summary:

324 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • User-Friendly: All reviewers who mention usability said that Fiix has a user-friendly interface and intuitive features.
  • Preventive Maintenance: Improved asset uptime results from this feature, according to every reviewer who mentions it.
  • Mobile App: It’s possible to track assets and continue working from anywhere, according to 70% reviewers referring to this feature.
  • Work Orders: 70% of users mentioning this feature observed that it helped them automate the work order system and work through processes faster.
  • Maintenance: All the reviewers referring to this feature asserted that maintenance of assets and fleets has helped them reduce asset downtime and increase efficiency.

Cons

  • Reports: 70% of users who mention reporting found this feature to be complicated and provided very little or too much information.
  • Initial Setup: It’s difficult to navigate through the software and make changes in the initial stage, as noted by 70% of reviews referring to setting up the system.
  • Editing: It’s difficult to edit work orders or maintenance cards once they are finalized, according to all the reviews referring to this feature.

Researcher's Summary:

Fiix helps users generate work orders, manage assets and reduce asset downtime. Notable features include tracking, preventive maintenance, inventory management and customization. Weaknesses include reporting, initial system setup and editing of cards instead of completely starting new ones. However, it’s a good fit for businesses that are looking for an affordable, user-friendly CMMS solution.

User Sentiment i

Based on 324 reviews:

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Testimonials

Once we got Fiix, we got an all-around system. It tracked our costs, it tracked our maintenance, and it was wrapped up in a nice little bow in a work order. That made things a lot easier. We're able to foresee problems now, instead of them just popping up.

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