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Benefits and Insights

Why use eMaint CMMS?

Key differentiators & advantages of eMaint CMMS

  • Increase Productivity: Preventive maintenance plans and work order management help streamline technician activities such as repairs and work requests. Mobile access frees both management and technicians from being bound to a desktop to create write-ups or work orders.
  • Improve Visibility: Condition monitoring, reports and work order management all help promote visibility into the day-to-day operations of the organization and give transparency into workflows.
  • Extend Asset Lifespan: By monitoring the condition of individual asset parts, users can keep an eye on their wear and tear and replace them before failure occurs or when they reach the end of their lifespan. This saves users time and money on unnecessary schedule-based preventive maintenance, as well as downtime due to unforeseen failures.
  • Boost ROA: Organizations can maximize their return on assets by optimizing asset uptime, extending asset lifespans and reducing unexpected failures through routine maintenance activities.
  • Meet Regulatory Compliance: Audit trails, usage logs and other detailed documentation options help users keep records that prove regulatory compliance, prepare for inspections and educate users about regulations.
  • Streamline Organizational Tasks: Interactive floor plans and inventory management make performing organizational tasks easy and efficient. Users can generate barcodes to track inventory, label equipment that has been moved on floor plans, establish asset hierarchies and much more.

Industry Expertise

CMMS is most heavily utilized by asset-intensive industries such as manufacturing, energy, mining, paper production, science facilities, transportation, services, oil, gas, food, beverage, government, education and healthcare.

Key Features

  • Asset Management: This feature enables users to track asset health, make risk assessments and manage asset performance over time.
  • Work Order Management: Users can create work requests, increase work completion rates, assign tasks, prioritize work orders, track due dates and access work orders from mobile devices.
  • Maintenance Management: The maintenance management capability allows users to schedule maintenance tasks, assign them to technicians, develop preventive maintenance plans and streamline repair work.
  • Predictive Maintenance: Users can monitor the condition of individual asset parts, such as noise, temperature, lubrication, vibration, wear, corrosion, flow and pressure, and more.
  • Inventory Management: Spare-parts inventory management offers visibility into spare part stock, ensuring the parts are available for crucial repairs. It also provides tracking and barcode features to keep stockrooms organized and accurate.
  • Mobile Maintenance: Native mobile apps and browser formats let users take their maintenance activities on the go, work offline as needed and avoid using paper.
  • Reports: Reporting and dashboard features help users generate configurable reports for improved visibility, transparency and understanding within their organization. These reports can take a variety of formats, from simple, organized tables to visually stunning graphics.

Limitations

At the time of this review, some of the product limitations for the X4 Version of eMaint include:

  • Reporting is limited to the number of tables that can be simultaneously joined.
  • Drag-and-drop functionality within the scheduler module is missing.
  • One task is allowed per PM/WO, whereas some solutions allow admins to apply multiple tasks to their PMs.
  • Tech Select (MX) mobile solutions require multiple clicks, compared to some platforms that only require a single click.
  • Initial implementation in a complex environment may require extra time.

Suite Support

mail_outlineEmail: Users can contact support after performing the troubleshooting search option on the support page that directs users to the knowledge base of frequently asked questions. They can also live chat with a representative from the customer success portal.
phonePhone: U.S. customers can call Fluke Corporation at 239-494-8928. International customers can call +353 1 507 9741.
schoolTraining: All subscribers have access to eMaint University, a training and resource library that offers 24/7 access to a range of courses. Users can also schedule custom training online or in-person by submitting a contact request through the “custom training” tab on the homepage.
local_offerTickets: To submit a ticket, users should go to their customer success portal. They will be prompted to search the troubleshoot database for their problem to self-solve. If no solution is reached, they can get in touch with support for personal help via email, phone or live chat.

Cost of Ownership

License/Subscription Cost
  • Subscription-based pricing model: per user, per month
  • Pricing includes unlimited helpdesk support, software updates/upgrades and 24/7 online training
Maintenance Cost
  • Included in the subscription cost
  • Provides unlimited front-line helpdesk support to all users at all subscription levels via phone, email and live chat
  • Provides a Customer Success Manager to all clients to assist them at each step
  • Software updates and upgrades are included in the monthly subscription fee
  • Rolls out new features and functions automatically
  • Provides a features forum and web-based workshops to keep users up-to-date on all system upgrades and enhancements
  • Provides support in six languages: English, Spanish, Portuguese, German, Chinese and French
Installation/Implementation Cost
  • Cost is over and above the subscription cost
  • Provides a dedicated account team that works closely with the client’s in-house team to set up, configure and launch products specific to the client’s business operations
  • Besides weekly status call and project plan updates, eMaint provides Executive Management sponsorship, which is responsible for ensuring appropriate commitment of resources to the project and for issue resolution
Customization Cost
  • Cost varies depending on the requirements, such as work requests, user logins, access to web API, single sign-on and multi-site toolkit
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost is over and above the subscription cost
  • Provides data assimilation and support services to help the client assemble their appropriate data components
  • Provides services such as data extraction consultation, data evaluation and analysis, mapping consultation and support, and assistance with the installation of both test run and final run
  • Provides project management and data implementation support services, which include some (or all) of the following activities: physically visit the assets, document asset details, verify asset details for accuracy, apply an identification label to each asset, record asset details on a spreadsheet, document related PM schedules and document related PM tasks
Recurring/Renewal Costs
  • Cost is included in the monthly or annual subscription fee, plus training and customization costs

eMaint CMMS Reviews

Average customer reviews & user sentiment summary:

419 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy to Use: More than 95% of users mentioning this aspect felt that eMaint is user-friendly and easy to navigate.
  • Customization: Extensive customizations help users fit the software to their company, according to every review referring to this feature.
  • Implementation Help: Implementation experts are very helpful and accommodating, according to 85% of reviewers who refer to customer service.
  • Interface: Every reviewer who mentioned this feature noted that the interface is organized and makes it easy to import and export data.
  • Tracking: eMaint helps prioritize tracking, according to 90% users who mention this feature.
  • Preventive Maintenance: All the reviewers mentioning this feature observed that the PM scheduler reduces asset downtime.

Cons

  • Implementation: 70% of users who mention implementation felt that the process was long and cumbersome.
  • Reports: 70% of users who mention reports noted the lack of mass report publishing.
  • Accounting: All the reviewers who talked about this feature observed the need for the system to integrate with other purchasing solutions.
  • Mobile Interface: Functionality of the mobile interface needs improvement, according to every review mentioning the mobile UI.

Researcher's Summary:

eMaint helps users generate work orders and requests, manage work schedules and assignments, schedule preventive maintenance and track inventory. It excels in usability, aids tracking, reduces downtime and is highly customizable. However, as mentioned in multiple reviews, the implementation process is cumbersome. There’s also room for improvement in features like reporting, accounting and mobile functionality. Overall, it’s a good fit for businesses looking for asset management and maintenance planning.

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