Professional Services Automation

What Is PSA Software?

What is Professional Services Automation?

PSA Helps You:

  • check_circle_outline Bill clients on a project basis
  • check_circle_outline Allocate resources
  • check_circle_outline Look at employee tasks
  • check_circle_outline Manage projects
  • check_circle_outline Schedule appointments
  • check_circle_outline Track time and expenses

Bill clients on a project basis

Professional service automation (PSA) are software tools that allow organizations to bill and create invoices for their clients based on specific processes.

This expedites financial management operations and makes it easier for users to obtain payment. These programs often include support for different payment methods such as checks, credit cards and even cash. Some vendors include automation functionality that instantly submits a request for payment upon completion of a project.

Allocate resources

PSA enables users to visualize the tasks and projects that employees are currently working on so that labor resources can be allocated as needed. For example, if a high priority project comes up and you’re hoping to quickly assign it to someone who isn’t dealing with any high-stakes tasks at the moment, you could use a professional service automation to effectively assign the project.

These systems also allow users to allocate resources such as money and time. If you know the budget of other projects compared to the overall company budget, it can affect the rate that you request for your project’s spending limit. Additionally, employees can leverage historical financial information to predict the prices that their projects will incur and to create realistic budgetary requests.

Look at employee tasks

Users can visualize the current projects that fellow employees or direct reports are working on to more efficiently assign task priorities and to allocate labor resources. This can expedite the process of getting a project started and alleviate communication errors in regards to project details. Many PSA systems enable users to post comments and documents related to specific projects so that others have access to relevant information to help facilitate project workflows.

Manage projects

Project management is one of the underlying core components of professional service automation. There are many different capabilities that vendors offer regarding this function. Here are some of the features you might want to look for in a PSA solution:

  • Contract management
  • Bidding
  • RFIs/Submittals
  • Cost management
  • Conceptual estimates

Schedule appointments

PSA enables employees to schedule appointments and meetings, both internally and externally. For example, PSA would be a great way for a law firm to set up meetings with clients based on the availability of both parties. It can be difficult to figure out a meeting time that works for everyone, so some programs contain automated scheduling functionality that suggests best-fit appointment times based on everyone’s calendars. Here are some of the scheduling features that PSA systems may include:

  • Automated scheduling
  • Appointment management
  • Calendar management
  • Attendance management
  • Class scheduling

Track time and expenses

Tracking the amount of time that employees and contractors spend on tasks is essential to pay workers fairly. This is especially necessary for organizations with employees who are paid hourly. Expense reporting functionality can also reduce the amount of time that your employees spend filling out expense reports. Here are some of the tracking features you might consider in a PSA solution:

  • Timesheets
  • Expense tracking
  • Overtime tracking
  • Expense approval

How Do I Select a PSA Solution?

Selecting the right PSA system for your company can be an incredibly difficult process. During your search, you’ll need to keep factors such as number of employees, industry and operational needs at top of mind to find the solution that works best for your business. Because the process of discovering the right vendor for your business can be tedious, we at SelectHub have created an easy-to-use requirements template to make your search simpler. Check out our PSA requirements checklist to equip yourself with more information about PSA software options and to make the selection process easier.

Do you need assistance with choosing the right program for your business? Give us a call or send us a message! Our team is ready to provide you with individualized recommendations based on your company’s needs. You can reach us at [email protected] or by calling 877-692-2896.

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PSA articles are written and edited by:

Lindsey Jenkins

Market Research Associate

Lindsey Jenkins is a Market Research Associate at SelectHub. When she’s not writing about ERP software, you will probably find her watching Game of Thrones, curating Spotify playlists or playing board games with friends. She is a proud alumna of the University of Missouri, where she studied journalism with an emphasis in magazine writing.

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Kim O’Shaughnessy

Lead Editor

Kim is the Lead Editor at SelectHub, where she edits and manages content for over 40 different software categories. She discovered her zeal for writing while earning her BA in Communications at the University of Michigan. Kim enjoys working on any project that offers a creative outlet, and you can often find her blogging about video games in her spare time. If someone manages to pry her away from the game controller, she also enjoys spending time with family and friends.

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PSA Software Requirements And Features Checklist

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Despite the name, professional service providers don’t actually get to spend that much time providing services. Instead, they’re bogged down by administrative tasks. In fact, a recent Legal Trends Report found that lawyers only spend 29 percent of the day on billable work and a whopping 48 percent on administrative tasks. Thankfully, PSA software can solve many of the issues that cause this imbalance. But do you know what features to look for to streamline the inefficiencies within your business? To assist you in your professional services automation software selection, we’ve compiled a checklist of popular PSA software requirements and features. Use it to determine which ones you’ll need as you shop for your next system.

Kim O'ShaughnessyPSA Software Requirements And Features Checklist
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MSP Software: Must-Have Features and Recommended Products

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MSP software is a solution for managed service providers that falls under the professional services automation software umbrella. These systems are specifically used to help MSP companies with their security needs. After all, what’s the point of outsourcing IT operations to an MSP if the organization can’t keep its clients’ information secure?

Lindsey JenkinsMSP Software: Must-Have Features and Recommended Products
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PSA for Lawyers: Top Software Recommendations

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When you type “Why is my lawyer…” into Google the top suggestions are:

  1. Why is my lawyer taking so long
  2. Why is my lawyer ignoring me
  3. Why is my lawyer avoiding me
  4. Why does my lawyer want to settle

If your clients are the ones behind searches 2, 3, or 4, you probably have bigger problems than we can solve (Sorry!). But if you think your clients want faster services, keep reading.

Kim O'ShaughnessyPSA for Lawyers: Top Software Recommendations
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RMM Tools for Professional Service Providers

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Technology is now an integral part of every business. Numerous software solutions and systems that make day-to-day operations more efficient are being introduced every day. But while it’s hard to imagine running a company without business software, that also means that it needs to be maintained and updated regularly in order to function properly.

SelectHubRMM Tools for Professional Service Providers
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