Practice Management

What is Practice Management?

What is Practice Management?

Practice Management Helps You:

  • Increase efficiency, productivity and profitability
  • Easily access patient information
  • Manage billing processes
  • Improve practice organization

Increase efficiency, productivity and profitability

Regardless of industry, one of the main goals of seemingly every business, including healthcare organizations, is to increase their operational efficiency and their overall revenue in the process.

Practice management software automates a variety of tasks, allowing your healthcare professionals to focus more of their time caring for patients. But what is practice management software?

Medical practice management entails sending out appointment reminders, managing supply inventories and more — automatically. Patients can typically schedule appointments themselves by signing in online and picking an available time slot. Scheduling software eliminates the chance of double-bookings and helps prevent delays. Patients can also check-in to their appointments online prior to arriving at the facility. These tools help to reduce the number of no-shows while speeding up the average appointment time. By increasing daily traffic without sacrificing quality care and customer service, you can drive up customer satisfaction and increase potential revenue opportunities. Less demanding appointments can often be handled remotely, saving time for both your physicians and patients. Below are some common features included in practice management solutions to help increase your organization’s efficiency, productivity and profitability.

  • Online Appointment Scheduling
  • Patient Portal
  • Color-Coded Calendar
  • Automated Reminders and Notifications
  • Telehealth Appointments
  • Online Patient Check-In

Easily access patient information

Whether it’s offered through the vendor or an integrated tool, practice management allows your physicians to access an updated patient file at any given time. Patient charts and other information follow the patient wherever they go, allowing all physicians involved in their treatment process to connect with one another and share patient information as needed.

For organizations with multiple facilities or departments, patient information can be updated in real time, giving everyone who accesses a patient chart the most up-to-date and accurate patient information in order to provide the best possible level of care. Patients can update their information online as well as view their history such as medications, test results and more.

It’s also important to note that patient data is accessible on a need-to-know basis. By only allowing those who require such information, patient data can be kept secure. Here is some of the most common patient information included within a practice management solution or the EHR/EMR it integrates with:

  • Patient Demographics
  • Patient History (Surgical, Medication, Family, Social, Habits, etc. )
  • MPI (Master Patient Index)
  • Insurance Information
  • Medication and Allergy Lists
  • Lab/Imaging Results
  • Real-Time Data
  • Mobile Applications
  • Integration Capabilities

Manage the billing process

Rather than having to outsource billing tasks, medical practice management allows practices to handle all of their billing tasks efficiently in-house. These systems can submit claims to payers, respond to rejected claims and collect and analyze data and generate comprehensive reports.

Claims management tools are simple and heavily automated, sweeping claims and scrubbing them of any mistakes, incompletions or coding errors which often otherwise lead to denied/rejected claims. Higher first-time acceptance rates and faster reimbursements are a side effect of claims management tools. Rejected claims can also be corrected and resubmitted automatically. You can track claims throughout the submission process, giving your staff members insight as to when they can expect to receive payment.

MPM comes with tools to make sure a patient’s insurance is eligible and verified prior to an appointment. Patients can also keep their credit card and insurance information on file. This allows patients to leave after an appointment without having to settle up with the cashier while also ensuring the facility receives payment.

  • Claims Scrubbing
  • Denial Management
  • Automatic Claim Resubmissions
  • Insurance Eligibility Verification
  • Automated Billing
  • Collections
  • Patient Statements
  • Online Payments
  • Patient-Risk Management
  • Individual Payment Plans

Improve practice organization

The systematic organization of medical practices and practice management systems allows healthcare professionals to focus on the quality of care they provide rather than monotonous, time-consuming administrative tasks. The automation of tasks, as we mentioned above, is a huge help when it comes to freeing up time for your physicians. In addition to the automation of scheduling-related tasks, you can also automatically set up billing due dates and patient tracking features.

Not only can MPM software be used to schedule patient appointments, you can also manage the calendar/schedules of your physicians and other staff members. Drag-and-drop scheduling allows users to easily choose an available time slot for an upcoming appointment. You can assign specialty equipment needed for certain appointments to the proper exam room and time with the correlating physician, making sure valuable time isn’t wasted hunting down where certain equipment may be.

Documenting and charting is also easier. Users can quickly browse through patient charts with an easy-to-navigate dashboard. Handwriting/legibility issues are a thing of the past with PMS software.. You can track inventory and order accordingly. Specialty-specific templates are often available and can be customized to meet the specific needs of your medical clinic. Physicians can also spend less time documenting patient information with the help of voice and text recognition software within the practice management solution. The software keeps sensitive data like patient information safe inside encrypted databases.

  • Dynamic Scheduling
  • Inventory Management
  • Voice/Text Recognition
  • Patient-Specific Notes
  • HIPAA Compliance


How Does MPM Software Work?

Medical practice management works by streamlining a health organization’s daily operations and automating time-consuming administrative tasks. Patient information like demographics, history, allergies, insurance providers and more can be easily accessed and updated in real time. These solutions help manage a facility’s inventory and calendar/scheduling tasks. The automation of these tasks allows healthcare professionals to spend more time focusing on the patient, leading to greater accuracy with diagnosis and treatment as well as increasing patient/customer satisfaction on the whole.

How Do I Know if I’m Ready for a Practice Management System?

While most every healthcare organization will benefit from a PM software solution, it’s important to understand that not every solution is the same. The features and tools required will vary depending on the size of your facility, number of physicians, medical specialty and number of departments. These solutions often integrate with other solutions like an EHR/EMR or medical billing software solution if not already included. Below are some of the factors to consider when determining whether or not your organization is ready to take the leap and implement an MPM system.

  • Size of health facility/number of providers
  • Problems with efficiency and productivity
  • Difficulty accessing patient information
  • Spending too much time documenting rather than treating patients
  • Problems with patient engagement and satisfaction
  • Slow reimbursement/missed revenue opportunities

How Do I Select an MPM System?

As with any software selection process, choosing the right practice management solution for your healthcare organization can be a time-consuming and intimidating task. You shouldn’t rush the implementation process — plenty of time should be spent gathering insight from staff members to determine what unique tools and features you’ll require. It’s critical to do plenty of research before finally narrowing down your potential vendors and trying out demos to find what you like best. Remember, no two health facilities are exactly alike and the same goes for MPM software. The most important thing is to find a solution that fits well with your health organization, in particular. Before making your decision, consider taking a look at our medical practice management features and requirements as well as our practice management software comparison chart.

Still have any questions about what practice management software does or how to select the right vendor for your organization? Contact us by messaging [email protected] or calling us at 877-692-2896.

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Practice management articles are written and edited by:

Hunter Lowe

Team Lead Editor and Market Analyst

Hunter Lowe is a Team Lead Editor and Market Analyst at SelectHub. He writes content for Construction, Inventory, Warehouse, and Supply Chain Management.

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Thought Leaders

SelectHub has sought out and invited thought leaders to contribute to our practice management industry articles and resources. These thought leaders ensure we deliver quality content with the most accurate information, focusing on what matters most. No thought leader is compensated for their contributions, but shares our belief that information should be democratized so everyone can make the best decision.

Sapan Desai

Sapan Desai

Chief Executive Officer, Surgisphere

Dr. Sapan Desai, a board-certified vascular surgeon and lean six sigma master black belt, has received international recognition for his work in healthcare quality, machine learning, and data analytics.

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John Nosta

John Nosta

Health Technology and Innovation Theorist

First and foremost, John is a thinker. A thinker entrenched in the world of science, medicine and innovation. John is the founder of NOSTALAB—a digital health think tank.

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Evan Kirstel

Evan Kirstel

Chief Digital Evangelist,
Co-Founder at Evira health

Engaging with C-level, marketing leaders, agencies, professionals and industry leaders. Bringing “thought leadership” and messaging to the global audience. With 25+ years of management leadership

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Sue Schade

Sue Schade

Principal at StarBridge Advisors, LLC

Sue is a Principal at StarBridge Advisors, LLC. A nationally recognized health IT leader, in recent years has served as interim Chief Technology Officer at University of Vermont Health Network

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Physician Practice Management: Innovations We Should All be Grateful For

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Innovations in physician practice management have taken major strides in the last decade or so. The digital ecosystem of patient management for physicians has been growing and evolving rapidly. Practice management software addresses physicians’ common complaints of spending more time on EHR data entry than with patients by helping them every step of the way.

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Top Medical Compliance Software for Practices

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The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for sensitive patient data protection. Companies that deal with protected health information (PHI) must have physical, network and process security measures in place — and follow them — to ensure HIPAA Compliance. Basically, anyone who deals with information regarding patient health has to meet the security standards put forth by HIPAA.

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AdvancedMD vs CareCloud: Which Practice Management Software Is The Winner?

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Medicine has come a long way in the past few decades — but plenty of offices are still using pen and paper practice management solutions! You need a system that’s going to improve your workflow and streamline the patient care process. Two systems that excel at this are AdvancedMD and CareCloud, two popular medical practice management solutions. It’s tough to figure out which one will truly match the requirements your office needs, so we compare AdvancedMD vs CareCloud to break their features down side-by-side.

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Top Technology Trends in Healthcare

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Health information technology is constantly adapting to meet the changing needs of healthcare providers. From a stronger focus on patient satisfaction to greater security of patient data, medical software trends and tools have evolved throughout the years. With continual disruption, it can be difficult to understand which features and tools your healthcare organization will benefit from specifically. Here, we’ll highlight some of the key current and future technology trends in healthcare to keep in mind to help your facility stay ahead of the curve.

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SaMD: Everything You Need to Know About Software as a Medical Device


Software as a Medical Device, or SaMD, can be described as a class of medical software designed to carry out one or more medical functions without the need for actual hardware. This can comprise of software or applications intended to treat diagnose, cure, mitigate or prevent disease. SaMD is typically used with non-medical computing platforms connected to virtual networks or other general-use hardware.

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Following the introduction of electronic medical records (EMR software) and electronic health records (EHR software), the use of patient portals has become increasingly popular in healthcare organizations of all sizes and specialties. You may be wondering, “What is a patient portal and what does it do?” While it may seem obvious that these portals allow patients access to their medical information, it’s important to remember that patient portal software is used to improve the quality of care provided while enabling greater communication between physicians and their patients.

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Medical Software Features and Requirements

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Medical software has become a staple of the healthcare industry in recent years. From EMR/EHR and practice management software to medical billing and patient scheduling, there are a wide variety of options as well as tools and features when it comes to medical software. These medical features offer a number of benefits to help with healthcare organizations from small specialty clinics to larger hospital systems.

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Healthcare providers are everyday heroes — they keep us safe, heal our wounds and make strides towards a better quality of life for the entire human race. What patients don’t see is all the work that goes into managing a medical practice behind the scenes. The purpose of medical practice management software is to help providers manage every element of their practice from a single platform.

Think of medical practice management (MPM) as the Jarvis to your Iron Man. You’re busy saving lives and making the world a better place — do you really have time for repetitive data entry tasks? Of course not! MPM can help with those kinds of tasks so your staff’s time is free to save the world — or at least give out some flu shots.

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You know what healthcare providers don’t have time for? Menial data entry tasks and the micromanagement of their practice. Luckily, you don’t have to worry about those things when you implement medical practice management software (MPM). But how do you know what MPM your office needs? First, you’ll need to know which of the many features of medical practice management you’ll want to utilize.

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As a healthcare provider, your first priority is caring for patients — and the buildup of everyday tasks like paperwork, scheduling and billing can get in the way of that. What is patient management software anyway? A patient management system is also known as clinic management software, patient manager software, medical patient software or medical practice management software (MPM). It refers to a number of efficient automated systems designed for tracking patient information, diagnoses, prescriptions, interactions and encounters within healthcare organizations like medical clinics or hospitals.

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Do Offices Need Medical Billing Software and Practice Management Software?


A wise man named Forrest once said, “Life is like a box of chocolates: you never know what you’re gonna get.” While it may be fine to take that approach to your own life, you want to know exactly what you’re getting when you buy medical software — it’s responsible for other people’s lives! Understanding the difference between medical billing software and medical practice management software is a crucial place to start.

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The Difference Between Medical Practice Management and EHR Software


When it comes to healthcare facilities, figuring out the difference between all the various software tools can be a bewildering challenge, and with so many vendors out there, the process of choosing software becomes even more stressful. Two of the most popular types of software used in health care today include EHR and practice management software.

Although both practice management and EHR software work to improve your facility’s productivity and efficiency, the two function very differently and focus on separate areas of your healthcare operations. Practice management software is aimed at administrative and office work, while EHR software is responsible for documenting a patient’s medical information. Throughout this article, we’ll take a deeper look into these two types of software and exactly how they differ from one another.

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The Best Family Practice Management Software

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Every year your practice grows. New patients walk in through the door and you feel like you’ve created a great environment in your office. But you’re noticing that filing is starting to get messy. Your staff can’t seem to provide you with the correct medical records of your 10am appointment, and your headaches are turning into migraines. However, you recently learned how other healthcare providers are utilizing something called a family practice management software (PM software).

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One of the most common problems faced by small and mid-sized medical practices is finding enough time for the patients. In fact, the entire livelihood of a clinic depends on its ability to efficiently handle its administrative tasks. This means finding a way to quickly handle data entry and sorting is absolutely essential for making the practice profitable and successful. That’s why more and more medical clinics choose to adopt practice management software, which can include free practice management software.

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SelectHub Releases 2017 Top 10 Practice Management Software Leaderboard

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SelectHub, the leading provider of technology selection management (TSM) software, today released their 2017 update for their Medical Practice Management Software Leaderboard – featuring the top 10 practice management software rated on over 20 critical functional requirements sought after by healthcare organizations.

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Medical Software for General Practices


A general practice or family practice medical office typically uses a range of medical software solutions to enhance clinical workflows and deliver quality patient care. Although some of these may be purchased as stand-alone systems, the general practice office often uses a centralized platform offering several of the same benefits.  Let’s take a look at the features and systems that enhance a medical office’s practice management:

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