[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Tracking Software](https://www.selecthub.com/c/call-tracking-software/) \> [CallRail](https://www.selecthub.com/p/call-tracking-software/callrail/) \> CallRail vs CallTrackingMetrics # CallRail vs CallTrackingMetrics Last Updated: May 11th, 2026 Our analysts compared [CallRail](https://www.selecthub.com/p/call-tracking-software/callrail/) vs [CallTrackingMetrics](https://www.selecthub.com/p/call-tracking-software/calltrackingmetrics/) based on data from our 400+ point analysis of [Call Tracking Software](https://www.selecthub.com/c/call-tracking-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Call Tracking Software&cta=call-tracking-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) Remove Add to Compare [![CallRail Software Tool](https://cdn.selecthub.com/products/37aa5dfc44dddd0d19d4311e2c7a0240-95da93685d27b268862dc3c84dcef4de/resources/normal/logo.png?1735121178)](https://www.selecthub.com/p/call-tracking-software/callrail/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![CallTrackingMetrics Software Tool](https://cdn.selecthub.com/products/9f74ae56b5c09dc7de09bf4bc0d808a1-00de6f6cd07a27b145b6bca893783904/resources/normal/logo.png?1723850872)](https://www.selecthub.com/p/call-tracking-software/calltrackingmetrics/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Tracking+Software&product%5Fname=CallRail&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F37aa5dfc44dddd0d19d4311e2c7a0240-95da93685d27b268862dc3c84dcef4de%2Fresources%2Fnormal%2Flogo.png%3F1735121178) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Tracking+Software&product%5Fname=CallRail&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F37aa5dfc44dddd0d19d4311e2c7a0240-95da93685d27b268862dc3c84dcef4de%2Fresources%2Fnormal%2Flogo.png%3F1735121178) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Tracking+Software&product%5Fname=CallRail&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F37aa5dfc44dddd0d19d4311e2c7a0240-95da93685d27b268862dc3c84dcef4de%2Fresources%2Fnormal%2Flogo.png%3F1735121178&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Tracking+Software&product%5Fname=CallRail&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F37aa5dfc44dddd0d19d4311e2c7a0240-95da93685d27b268862dc3c84dcef4de%2Fresources%2Fnormal%2Flogo.png%3F1735121178&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Tracking+Software&product%5Fname=CallTrackingMetrics&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f74ae56b5c09dc7de09bf4bc0d808a1-00de6f6cd07a27b145b6bca893783904%2Fresources%2Fnormal%2Flogo.png%3F1723850872) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Tracking+Software&product%5Fname=CallTrackingMetrics&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f74ae56b5c09dc7de09bf4bc0d808a1-00de6f6cd07a27b145b6bca893783904%2Fresources%2Fnormal%2Flogo.png%3F1723850872) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Tracking+Software&product%5Fname=CallTrackingMetrics&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f74ae56b5c09dc7de09bf4bc0d808a1-00de6f6cd07a27b145b6bca893783904%2Fresources%2Fnormal%2Flogo.png%3F1723850872&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Tracking+Software&product%5Fname=CallTrackingMetrics&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f74ae56b5c09dc7de09bf4bc0d808a1-00de6f6cd07a27b145b6bca893783904%2Fresources%2Fnormal%2Flogo.png%3F1723850872&price=2) ### Products Insights Product Ranking ## #1 among all Call Tracking Software ## #4 among all Call Tracking Software [Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=call-tracking-software&product%5Fslug=callrail&category=Call+Tracking+Software) Price Starts From $50 Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=CallRail&category=Call Tracking Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/37aa5dfc44dddd0d19d4311e2c7a0240-95da93685d27b268862dc3c84dcef4de/resources/normal/logo.png?1735121178) $65 Monthly Free Trial is unavailable → Pros What we like about CallRail and CallTrackingMetrics: * Source-level call tracking ties calls to specific campaigns, keywords and online or offline sources * Form Tracking and Lead Center pull calls, messages and form submissions into one inbox for follow-up * Conversation Intelligence runs automatic call analysis with recordings and instant transcriptions * Advanced call handling with IVR menus, geo-routing and intelligent routing based on location or caller history * Wide range of integrations with Salesforce, HubSpot, Zoho, Google Ads and Facebook Ads * Conversation intelligence tools include live listening, transcriptions and keyword spotting on calls Cons What we dislike about CallRail and CallTrackingMetrics: * Users report unexpected price increases and feel the value has slipped compared to other call tracking tools * Setting up tracking numbers and onboarding feel clumsy, and some users hit issues mid-setup * Support response times run slow, and some replies miss the mark on the actual issue * International coverage is limited, which is a problem if you run campaigns outside the main supported regions * Some users hit data accuracy issues, especially around the Google Analytics integration * Support staff can go quiet on open tickets, and users mention unfulfilled promises during projects ### Our Review **Bottom line:** CallRail and CallTrackingMetrics both handle call tracking and marketing analytics well, but they fit different buyers. CallRail is the easier pick if you're a small or mid-sized business that lives off inbound calls and wants a friendly interface. CallTrackingMetrics suits you better if call routing, IVRs and deeper integrations sit at the center of your workflow. CallRail starts at $50 per month, while CallTrackingMetrics starts at $65 per month. The gap isn't huge, but CallRail comes in a bit cheaper at the entry tier. Just keep in mind users have flagged price increases over time on CallRail, so check current quotes before you sign. On features, CallRail leans into attribution. Source-level tracking, form tracking and the Lead Center pull marketing data and conversations into one place. That's useful if you want to see exactly which ad or keyword drove a call. CallTrackingMetrics leans into call handling. You get IVR menus, geo-routing, call queuing and intelligent routing based on caller history. It also has a wider list of named CRM and ad platform integrations, which helps if your stack is already built around Salesforce or HubSpot. Support is a weak spot for both. Users on each side mention slow responses and unhelpful replies, so don't bank on white-glove service. If your team needs heavy international coverage, CallTrackingMetrics has gaps there too. Pick CallRail for marketing attribution clarity, CallTrackingMetrics for routing depth and integration breadth. ### User Sentiment Summary CallRail has a user sentiment rating of 92 based on 854 reviews. CallTrackingMetrics has a user sentiment rating of 91 based on 93 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 854 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 93 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 92% of users recommend this product CallRail has a 'excellent' User Satisfaction Rating of 92% when considering 854 user reviews from 4 recognized software review sites. 91% of users recommend this product CallTrackingMetrics has a 'excellent' User Satisfaction Rating of 91% when considering 93 user reviews from 1 recognized software review sites. User Review Scores **FinancesOnline** **5.0** (8) n/a **G2.com, Inc** **4.5** (130) n/a **Software Advice, Inc** n/a **4.57** (93) **Capterra Inc** **4.6** (696) n/a **TrustRadius** **4.5** (20) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. CallRail stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() CallTrackingMetrics stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ CallRail Alternatives](https://www.selecthub.com/call-tracking-software/callrail/alternatives/) [ CallTrackingMetrics Alternatives](https://www.selecthub.com/call-tracking-software/calltrackingmetrics/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Source-level tracking** – One tracking number works across campaigns and pulls in caller details plus a visitor timeline for inbound and outbound calls. * **Call recording** – Captures conversations with a pre-call announcement option, then runs automatic analysis and transcriptions you can search. * **Form tracking** – Shows which ad or keyword drove a form submission and sends alerts when a high-value lead comes in. * **Lead Center** – Combines calls, messages and chats in one inbox so you can manage contacts and track team performance from a single view. * **Text messaging** – Every tracking number includes SMS, with conversation history, templates and message data piped into your marketing platforms. * **Dynamic number insertion** – Swaps phone numbers on your site based on visitor source so each campaign gets credit for the calls it drives. * **Call recording** – Stores calls for quality checks and training, with playback and download options for compliance use. * **Keyword-level tracking** – Ties calls back to the search term that triggered them, giving you keyword-level attribution for paid and organic. * **Geo-routing and IVR** – Routes callers by location and uses customizable IVR menus to send them to the right department or agent. * **Spam call blocking** – Uses algorithms to filter out spam calls so your agents spend time on real leads instead of junk. ### Top Alternatives in Call Tracking Software [ 800.com ](https://www.selecthub.com/p/call-tracking-software/800-com/) [ 800response ](https://www.selecthub.com/p/call-tracking-software/800response/) [ Analytic Call Tracking ](https://www.selecthub.com/p/call-tracking-software/analytic-call-tracking/) [ Call Box ](https://www.selecthub.com/p/call-tracking-software/call-box/) [ Call Tracker io ](https://www.selecthub.com/p/call-tracking-software/call-tracker-io/) [ Callcap ](https://www.selecthub.com/p/call-tracking-software/callcap/) [ CallRevu ](https://www.selecthub.com/p/call-tracking-software/callrevu/) [ CallTrackingMetrics ](https://www.selecthub.com/p/call-tracking-software/calltrackingmetrics/) [ Convirza ](https://www.selecthub.com/p/call-tracking-software/convirza/) [ Hot Prospector ](https://www.selecthub.com/p/call-tracking-software/hot-prospector/) [ Infinity Call Tracking ](https://www.selecthub.com/p/call-tracking-software/infinity-call-tracking/) [ Invoca ](https://www.selecthub.com/p/call-tracking-software/invoca/) [ Kixie ](https://www.selecthub.com/p/call-tracking-software/kixie/) [ Marchex ](https://www.selecthub.com/p/call-tracking-software/marchex/) [ MyOperator ](https://www.selecthub.com/p/call-tracking-software/myoperator/) [ Nimbata ](https://www.selecthub.com/p/call-tracking-software/nimbata/) [ Phonexa ](https://www.selecthub.com/p/call-tracking-software/phonexa/) [ Retreaver ](https://www.selecthub.com/p/call-tracking-software/retreaver/) [ Ringba ](https://www.selecthub.com/p/call-tracking-software/ringba/) [ Yobi ](https://www.selecthub.com/p/call-tracking-software/yobi/) ### Related Categories CallRail and CallTrackingMetrics can also be found with other leading products in these categories: [ Call Center Software ](https://www.selecthub.com/c/call-center-software/) Show more [ Call Center Software ](https://www.selecthub.com/c/call-center-software/) [ Conversation Intelligence Software ](https://www.selecthub.com/c/conversation-intelligence-software/) [ UCaaS Providers ](https://www.selecthub.com/c/ucaas-providers/) Show more ### Head-to-Head Comparison ![CallRail Software Tool]() ![800.com Software Tool]() [CallRail VS 800.com](https://www.selecthub.com/call-tracking-software/callrail-vs-800-com/) ![CallRail Software Tool]() ![800response Software Tool]() [CallRail VS 800response](https://www.selecthub.com/call-tracking-software/callrail-vs-800response/) ![CallRail Software Tool]() ![Call Box Software Tool]() [CallRail VS Call Box](https://www.selecthub.com/call-tracking-software/callrail-vs-call-box/) ![CallRail Software Tool]() ![Callcap Software Tool]() [CallRail VS Callcap](https://www.selecthub.com/call-tracking-software/callrail-vs-callcap/) ![CallRail Software Tool]() ![CallTrackingMetrics Software Tool]() [CallRail VS CallTrackingMetrics](https://www.selecthub.com/call-tracking-software/callrail-vs-calltrackingmetrics/) ![CallRail Software Tool]() ![Convirza Software Tool]() [CallRail VS Convirza](https://www.selecthub.com/call-tracking-software/callrail-vs-convirza/) ![CallRail Software Tool]() ![Invoca Software Tool]() [CallRail VS Invoca](https://www.selecthub.com/call-tracking-software/callrail-vs-invoca/) ![CallRail Software Tool]() ![Kixie Software Tool]() [CallRail VS Kixie](https://www.selecthub.com/call-tracking-software/callrail-vs-kixie/) ![CallRail Software Tool]() ![Marchex Software Tool]() [CallRail VS Marchex](https://www.selecthub.com/call-tracking-software/callrail-vs-marchex/) ![CallRail Software Tool]() ![Phonexa Software Tool]() [CallRail VS Phonexa](https://www.selecthub.com/call-tracking-software/callrail-vs-phonexa/) ![CallRail Software Tool]() ![Ringba Software Tool]() [CallRail VS Ringba](https://www.selecthub.com/call-tracking-software/callrail-vs-ringba/) ![CallRail Software Tool]() ![Yobi Software Tool]() [CallRail VS Yobi](https://www.selecthub.com/call-tracking-software/callrail-vs-yobi/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() ![SelectHub Products Cost and Pricing Guide]() **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Call Center Management", "item": "https://www.selecthub.com/category/call-center/" }, { "@type": "ListItem", "position": 3, "name": "Call Tracking Software", "item": "https://www.selecthub.com/c/call-tracking-software/" }, { "@type": "ListItem", "position": 4, "name": "CallRail", "item": "https://www.selecthub.com/p/call-tracking-software/callrail/" }, { "@type": "ListItem", "position": 5, "name": "CallRail Vs CallTrackingMetrics" } ] } ```