Our analysts spent hundreds of hours researching and comparing call center software to find the top performers across a range of business needs. View Scores by: * Best Overall * SelectHub Award Winners * Calling Capabilities * Call Routing System * Collaboration * Dialers * Mobile Capabilities * Phone System * Voice Intelligence and Analytics * Voicemail and Messaging * Workforce Management * Platform Capabilities * Show more.. * Show less.. The table below highlights the strengths and pricing of the top call center software overall to help you find your ideal match. Compare up to **5 products**at a time below: Why Trust SelectHub We focus on providing you with accurate and transparent data so you can make clear, confident decisions about which product will best meet your needs. Our analyst scores are based on our evaluation of products across 100+ features. See the full methodology below for what we scored and how we weighted it. We also offer an analyst-led evaluation program that vendors can purchase to receive direct analyst collaboration, a comprehensive product audit, and request for information (RFI) validation. The program doesn't allow vendors to pay for a specific score, though verification informs final placement. Full details on how verification affects rankings are in the methodology. Product Score i Our Overall analyst rating for Call Center Software products is based on scores in our selection platform for 98 functional requirements and 9 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). Best For Top Features Start Price Free Trial [Avaya ](#product-avaya) Avaya - Score: 97 out of 100 97 Details Best Overall, Call Routing System, Collaboration \+ 3 more ![Avaya Awards](https://www.selecthub.com/site/assets/img/analysts-pick.svg "Analyst's Pick") Best Overall Best for Call Routing System Best for Collaboration Best for Voicemail and Messaging [Call Routing System, ](#leaderboard-compare-section) [Collaboration, ](#leaderboard-compare-section) [Mobile Capabilities ](#leaderboard-compare-section) $30 Per User, Monthly [RingCentral Contact Center ](#product-ringcentral-contact-center) RingCentral Contact Center - Score: 97 out of 100 97 Details Best Overall, Calling Capabilities, Collaboration \+ 4 more ![RingCentral Contact Center Awards](https://www.selecthub.com/site/assets/img/analysts-pick.svg "Analyst's Pick") Best Overall Best for Calling Capabilities Best for Collaboration Best for Phone System Best for Voicemail and Messaging [Calling Capabilities, ](#leaderboard-compare-section) [Collaboration, ](#leaderboard-compare-section) [Mobile Capabilities ](#leaderboard-compare-section) $25 Per User, Monthly [Cisco Contact Center ](#product-cisco-contact-center) Cisco Contact Center - Score: 94 out of 100 94 Details −−− [Platform Capabilities, ](#leaderboard-compare-section) [Call Routing System, ](#leaderboard-compare-section) [Mobile Capabilities ](#leaderboard-compare-section) $100 Per User, Monthly [Vonage Contact Center ](#product-vonage-contact-center) Vonage Contact Center - Score: 94 out of 100 94 Details Best for Call Routing System, Voicemail and Messaging [Call Routing System, ](#leaderboard-compare-section) [Mobile Capabilities, ](#leaderboard-compare-section) [Platform Capabilities ](#leaderboard-compare-section) $20 Per User, Monthly [Bright Pattern ](#product-bright-pattern) Bright Pattern - Score: 92 out of 100 92 Details Best for Voicemail and Messaging [Mobile Capabilities, ](#leaderboard-compare-section) [Voicemail and Messaging, ](#leaderboard-compare-section) [Platform Capabilities ](#leaderboard-compare-section) $70 Per User, Monthly [Genesys Cloud CX ](#product-genesys-cloud) Genesys Cloud CX - Score: 92 out of 100 92 Details Best for Call Routing System, Collaboration, Workforce Management \+ 2 more ![Genesys Cloud CX Awards](https://www.selecthub.com/site/assets/img/best-in-class.svg "Best In Class") Best for Call Routing System Best for Collaboration Best for Workforce Management [Call Routing System, ](#leaderboard-compare-section) [Collaboration, ](#leaderboard-compare-section) [Mobile Capabilities ](#leaderboard-compare-section) $75 Per User, Monthly [Dialpad Contact Center ](#product-dialpad-contact-center) Dialpad Contact Center - Score: 90 out of 100 90 Details Best for Collaboration, Phone System, Voicemail and Messaging \+ 2 more ![Dialpad Contact Center Awards](https://www.selecthub.com/site/assets/img/best-in-class.svg "Best In Class") Best for Collaboration Best for Phone System Best for Voicemail and Messaging [Collaboration, ](#leaderboard-compare-section) [Mobile Capabilities, ](#leaderboard-compare-section) [Phone System ](#leaderboard-compare-section) $75 Per User, Monthly [CXone ](#product-cxone) CXone - Score: 89 out of 100 89 Details Best for Collaboration, Workforce Management [Collaboration, ](#leaderboard-compare-section) [Platform Capabilities, ](#leaderboard-compare-section) [Voice Intelligence and Analytics ](#leaderboard-compare-section) $100 Per User, Monthly [CallHippo ](#product-callhippo) CallHippo - Score: 86 out of 100 86 Details −−− [Platform Capabilities, ](#leaderboard-compare-section) [Dialers, ](#leaderboard-compare-section) [Phone System ](#leaderboard-compare-section) $15 Per User, Monthly [Five9 ](#product-five9) Five9 - Score: 86 out of 100 86 Details Best for Dialers, Workforce Management [Dialers, ](#leaderboard-compare-section) [Mobile Capabilities, ](#leaderboard-compare-section) [Platform Capabilities ](#leaderboard-compare-section) $100 Per User, Monthly Compare Products Compare [See All Call Center Software ](#view-products) #### Methodology: How We Score Products Here's how our rankings work. ##### How we collect the data * **Selecting products to score:** We define the category scope, including what features should be included for this type of software. Our analysts identify all products that fit the defined scope, then narrow down to 15 based on market presence, user ratings, feature comprehensiveness, and category fit. * **Default scoring process:** Our analysts complete a 100+ question RFI for each product using publicly available data from user reviews, product demos, documentation, vendor websites, and case studies. * **Verification program:** Vendors can pay for our analyst-led verification service. Their product team submits responses to our standard category RFI, which our analysts then independently review and validate. **Note:** Vendors can't pay to rank or influence their position on our leaderboards. Our scoring criteria is the same for all products, whether a vendor partners with us or not. ##### What we score For our analysis of call center software, we scored 98 features across these groups: * Calling Capabilities * Call Routing System * Collaboration * Dialers * Mobile Capabilities * Phone System * Voice Intelligence and Analytics * Voicemail and Messaging * Workforce Management We also scored 9 technical capabilities in these groups: * Platform Capabilities ##### How we score and weight features Our Analyst Score measures what you get out of the box versus what requires add-ons, integrations, or custom development — because implementation complexity and hidden costs matter to your decision. Here’s how our scoring scale works: | Level of Support | Score | Description | | ----------------------------------- | ----- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Fully Supported Out of the Box | 100 | This feature is comprehensively supported out of the box with industry-leading capabilities and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Moderately Supported Out of the Box | 85 | This feature is moderately supported out of the box and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Supported with Workarounds | 70 | This feature is not directly available in the software but can be accomplished using other built-in features or any other workarounds, without any additional cost. | | Supported with Additional Modules | 60 | This feature is available through additional modules or products from the vendor at an additional cost. | | Supported with Partner Integrations | 50 | This feature is available through additional integrations, plugins, or marketplace applications from a third-party vendor at an additional cost. | | Supported with Custom Development | 25 | This feature is not built in, and cannot be added by purchasing additional modules or integrations, but can be custom developed using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. | | Not Supported | 0 | This feature isn't supported. | Each feature carries a default priority — high, medium, or low — set by our analysts based on market research. Higher-priority features have more influence on the final Analyst Score. You can view all priority assignments for free in our comparison platform. ![Best overall award](https://www.selecthub.com/display/images/best%20overall.svg) [ ](https://www.selecthub.com/p/call-center-software/avaya/) [Avaya](https://www.selecthub.com/p/call-center-software/avaya/) Analyst Score Avaya - Score: 97 out of 100 97 Compare User Sentiment: 81% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $30 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Avaya&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd1ee59e20ad01cedc15f5118a7626099-d6c86170be8ea312cbb33553c911ae46%2Fresources%2Fnormal%2Flogo.png%3F1693316403&price=2) Free Trial: No Good For: Large companies Best For: Call Routing System Collaboration Voicemail and Messaging Feature Scores Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence andAnalytics Voicemail andMessaging Workforce Management 961001008810094100100880255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Intelligent call routing sends customers to the most qualified agents for faster resolution * Omnichannel support lets customers reach agents by voice, email, chat, or social media * Robust reporting gives you insight into call center performance and agent effectiveness * Cloud architecture scales up and down to handle growth and seasonal swings **Cons** * The platform can be expensive, which makes the investment hard for smaller operations to justify * Some users find the interface complex and tough to navigate * Users report frequent outages and downtime that disrupt operations * Some users are unhappy with support, citing slow responses and limited technical help [Read Full Review](https://www.selecthub.com/p/call-center-software/avaya/) [Visit Site](https://www.avaya.com/en/) [ ![Anjali Gupta](https://www.selecthub.com/wp-content/uploads/2021/08/Anjali-Headshot-96x96.png) Written By Anjali Gupta, Technical Content Writer ](https://www.selecthub.com/author/anjali-gupta/) **Bottom line:** Avaya is built for large enterprises that run complex customer service operations and have the IT resources to manage a feature-rich call center platform. If you're a small team on a tight budget, it's probably more than you need. The strength here is breadth. You get omnichannel handling, intelligent routing, customizable dashboards, and deep reporting in one place. It also connects with CRM and ERP systems, so customer data and workflows stay in sync across your business. That breadth comes with tradeoffs. Users find the feature-heavy setup hard to implement and manage, especially without dedicated IT staff. Pricing starts around $30 per user per month, but the full cost can climb fast and push it out of reach for smaller operations. If you can handle the complexity and the price, Avaya gives you a powerful way to manage customer interactions at scale. Just go in knowing some users report outages and slow support, so weigh that against your uptime needs. [Read Full Review](https://www.selecthub.com/p/call-center-software/avaya/) [Visit Site](https://www.avaya.com/en/) * **Intelligent call routing** – Routes each call to the agent best equipped to handle it, cutting wait times and speeding up resolution. * **Omnichannel support** – Customers can connect through voice, email, chat, or social media and pick the channel they prefer. * **Workforce engagement** – Uses game mechanics to lift agent engagement and tracks application usage, off-phone activity, and schedule adherence. * **Quality management** – Automates scoring evaluations and coaching, and gives agents call recordings and live monitoring to sharpen their work. * **Reporting and analytics** – Dashboards show key metrics on performance and customer trends so you can spot where to improve. [Read Full Review](https://www.selecthub.com/p/call-center-software/avaya/) [Visit Site](https://www.avaya.com/en/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/call-center-software/avaya/) [Visit Site](https://www.avaya.com/en/) ![Best overall award](https://www.selecthub.com/display/images/best%20overall.svg) [ ](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) [RingCentral Contact Center](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) Analyst Score RingCentral Contact Center - Score: 97 out of 100 97 Compare User Sentiment: 83% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $25 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=RingCentral%2BContact%2BCenter&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533%2Fresources%2Fnormal%2Flogo.png%3F1693318523&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=RingCentral+Contact+Center&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/c705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533/resources/normal/logo.png?1693318523) Good For: Medium & large companies Best For: Calling Capabilities Collaboration Phone System Voicemail and Messaging Feature Scores Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence andAnalytics Voicemail andMessaging Workforce Management 100941008810010098100880255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Omnichannel support lets agents handle phone, email, chat and social inquiries from one interface * AI automates call routing, lead qualification and sentiment analysis so agents focus on harder cases * Real-time dashboards help supervisors track agent productivity and spot problems as they happen * Cloud platform scales with rising call volumes and stays available with little downtime **Cons** * Some users find the interface cluttered and hard to navigate quickly during calls * Tailoring workflows to specific needs can be difficult, which limits flexibility for some teams * Connecting to other business apps can be limited, creating friction in data sharing * Occasional outages and glitches can interrupt agent work and customer service [Read Full Review](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) [Visit Site](https://www.ringcentral.com/contact-center/overview.html) [ ![Anjali Gupta](https://www.selecthub.com/wp-content/uploads/2021/08/Anjali-Headshot-96x96.png) Written By Anjali Gupta, Technical Content Writer ](https://www.selecthub.com/author/anjali-gupta/) **Bottom line:** RingCentral Contact Center is a cloud-based call center platform built for handling customer interactions across phone, email, chat and social in one place. It works well if you want omnichannel routing and solid reporting without running on-premises hardware. It fits you whether you're a small team or a large one scaling up call volume. The biggest draw is the omnichannel setup. You manage every customer conversation from a single platform, which makes it easier to resolve issues quickly no matter how someone reaches you. AI handles routine work like routing and lead qualification, so agents spend more time on complex calls. Reporting is another strong point. You get detailed dashboards on agent performance and queue metrics, plus custom reports you can share with stakeholders. The cloud setup keeps things affordable compared to traditional systems, with entry pricing starting at $25 per user per month. Where you'll hit friction is customization and integrations, which some users find limiting. A few also report occasional outages and frustration with add-on costs for essential features. Weigh those against your need for deep configuration before committing. [Read Full Review](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) [Visit Site](https://www.ringcentral.com/contact-center/overview.html) * **Inbound call routing** – Uses IVR, CTI and automatic call distribution to connect callers to the right agent without making them repeat their questions. * **Omnichannel communication** – Tracks, filters and routes conversations across multiple channels in real time, from first contact through resolution. * **Call monitoring tools** – You can monitor calls, queues and call quality scores, and offer real-time coaching to agents during live calls. * **Outbound dialing** – Automated dialing removes manual number entry, and timing tools help you decide when and how to reach specific customers. * **Reporting and analytics** – Personalized dashboards track queue, agent and usage metrics, and intelligent bots send real-time KPI alerts to agents. [Read Full Review](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) [Visit Site](https://www.ringcentral.com/contact-center/overview.html) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) [Visit Site](https://www.ringcentral.com/contact-center/overview.html) [ ](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [Cisco Contact Center](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) Analyst Score Cisco Contact Center - Score: 94 out of 100 94 Compare User Sentiment: 83% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $100 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507&price=2) Free Trial: No Good For: Any company size Feature Scores Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence andAnalytics Voicemail andMessaging Workforce Management 9398948897939094880255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Skill-based routing sends inquiries to the most qualified agents, cutting wait times * Omnichannel support handles voice, chat, email, and social media in one place * Scales from small centers up to enterprises running thousands of agents * Pre-built CRM connectors for Salesforce, Zendesk, and MS Dynamics streamline agent workflows **Cons** * Interface feels less intuitive than cloud-based rivals, creating a steeper learning curve for new agents * Some users report occasional call quality glitches and dropped calls * Cloud setup depends on a steady internet connection to keep agents online * Getting started can be costly for smaller teams once setup and subscription fees add up [Read Full Review](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [Visit Site](https://www.cisco.com/c/en/us/products/contact-center/index.html) [ ![Ishani Vats](https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png) Written By Ishani Vats, Technical Content Writer ](https://www.selecthub.com/author/ishani-vats/) **Bottom line:** Cisco Contact Center is built for large operations with complex routing needs, and it's a strong pick if you're running a high-volume call center across many channels. If you're a smaller team, you'll likely find more user-friendly and affordable options elsewhere. The real strength here is scale. You can start with a small center and grow to thousands of agents, and you get both cloud and on-premises options depending on how you want to deploy. That flexibility matters if you're not ready to move everything to the cloud at once. It also fits well if you already run other Cisco tools or need to tie into a CRM like Salesforce or MS Dynamics. The pre-built connectors give agents a unified view of customer data, which keeps workflows tight. The tradeoffs are real, though. The interface takes some getting used to, and a few users mention call quality hiccups. Pricing starts at $100 per user per month, which can feel steep for a small operation once you factor in setup and ongoing fees. For enterprises that value reliability and deep customization, it's worth a close look. [Read Full Review](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [Visit Site](https://www.cisco.com/c/en/us/products/contact-center/index.html) * **Skill-based routing** – Match agent skills and availability to customer needs so inquiries reach the right person and first-call resolution improves * **Flow builder** – Build and edit custom contact flows with a drag-and-drop interface, including callbacks, screen pops, and menus, then validate them before going live * **Virtual agent** – Offer a 24/7 self-service bot for simple inquiries across chat and voice, cutting routine calls that reach live agents * **Supervisory tools** – Silently monitor live calls, barge in, or coach agents privately during a conversation without the caller knowing * **Callback options** – Let customers leave a number for a return call instead of waiting in a long queue [Read Full Review](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [Visit Site](https://www.cisco.com/c/en/us/products/contact-center/index.html) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [Visit Site](https://www.cisco.com/c/en/us/products/contact-center/index.html) [ ](https://www.selecthub.com/p/call-center-software/vonage-contact-center/) [Vonage Contact Center](https://www.selecthub.com/p/call-center-software/vonage-contact-center/) Analyst Score Vonage Contact Center - Score: 94 out of 100 94 Compare User Sentiment: 75% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $20 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Vonage%2BContact%2BCenter&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd2ab2b971ff0dc34b54c0eaa664873f0-5ae3a8fb91005d5cb54ad693a7b4fdae%2Fresources%2Fnormal%2Flogo.png%3F1693319154&price=2) Free Trial: No Good For: Any company size Best For: Call Routing System Voicemail and Messaging Feature Scores Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence andAnalytics Voicemail andMessaging Workforce Management 9610094751009496100750255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Omnichannel handling lets agents manage voice, email, chat and social from one place * CRM and business app integrations streamline agent workflows and cut context switching * Analytics and reporting tools give insight into call center and agent performance * AI features automate tasks and improve call routing for agents **Cons** * Limited customization makes it hard to tailor the platform to specific needs * Some users hit difficulties connecting it to other CRM and ticketing systems * Occasional outages and call quality drops can interrupt call center operations * Reporting isn't as deep as some users want for tracking performance [Read Full Review](https://www.selecthub.com/p/call-center-software/vonage-contact-center/) [Visit Site](https://www.vonage.com/contact-centers/) [ ![Anjali Gupta](https://www.selecthub.com/wp-content/uploads/2021/08/Anjali-Headshot-96x96.png) Written By Anjali Gupta, Technical Content Writer ](https://www.selecthub.com/author/anjali-gupta/) **Bottom line:** Vonage Contact Center is a solid pick if you want a user-friendly call center platform that ties tightly into Salesforce and other CRMs. It works for both small teams and larger operations, though you'll want to weigh cost and scalability before you commit. You get omnichannel support, skill-based routing and an IVR system out of the box, so you can route callers to the right agent and pull in CRM context as calls come in. Users like how easy it is to navigate and manage calls day to day. Reliability is a strong point, with high uptime and consistent call quality for most users. That said, a few report occasional glitches and friction when connecting third-party apps, so test your key integrations early. Pricing starts at $20 per user per month, but some users find the overall cost steep next to competitors. If you're a larger operation, dig into whether it scales the way you need before buying. [Read Full Review](https://www.selecthub.com/p/call-center-software/vonage-contact-center/) [Visit Site](https://www.vonage.com/contact-centers/) * **Virtual receptionist** – Build an IVR phone menu and customize call routing for holidays and days off to send callers to the right department. * **Skill-based routing** – Match callers to agents using CRM insights so the right person handles each interaction. * **Call queue** – Set up messaging prompts and options that connect callers automatically to the appropriate agent. * **Virtual assistant** – Answer calls right away through voice-driven, AI-enhanced natural language interactions. * **Call continuity** – Reroute calls automatically during emergencies or when your team is away from the office. [Read Full Review](https://www.selecthub.com/p/call-center-software/vonage-contact-center/) [Visit Site](https://www.vonage.com/contact-centers/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/call-center-software/vonage-contact-center/) [Visit Site](https://www.vonage.com/contact-centers/) [ ](https://www.selecthub.com/p/call-center-software/bright-pattern/) [Bright Pattern](https://www.selecthub.com/p/call-center-software/bright-pattern/) Analyst Score Bright Pattern - Score: 92 out of 100 92 Compare User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $70 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Bright%2BPattern&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F07d5938693cc3903b261e1a3844590ed-5cd10344e3e9ff56cfcbd01392c1b9c9%2Fresources%2Fnormal%2Flogo.png%3F1693318527&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Bright+Pattern&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/07d5938693cc3903b261e1a3844590ed-5cd10344e3e9ff56cfcbd01392c1b9c9/resources/normal/logo.png?1693318527) Good For: Medium & large companies Best For: Voicemail and Messaging Feature Scores Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence andAnalytics Voicemail andMessaging Workforce Management 958871881009497100910255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Omnichannel routing handles voice, email, chat, and social from one agent interface * Cloud setup skips on-premises hardware and scales your contact center up or down with demand * Skills-based routing sends calls to the most qualified agent and lifts resolution speed * Built-in IVR and chatbots handle routine inquiries so agents focus on complex issues **Cons** * Reporting tools are limited for deep, granular analysis and custom reports, so pulling specific metrics gets tricky * The feature-rich interface can feel overwhelming for new agents and adds to the learning curve * Connecting it to CRMs and other tools can need extra development work or custom connectors [Read Full Review](https://www.selecthub.com/p/call-center-software/bright-pattern/) [Visit Site](https://www.brightpattern.com/) [ ![Anjali Gupta](https://www.selecthub.com/wp-content/uploads/2021/08/Anjali-Headshot-96x96.png) Written By Anjali Gupta, Technical Content Writer ](https://www.selecthub.com/author/anjali-gupta/) **Bottom line:** Bright Pattern is a cloud call center platform built for handling customer conversations across voice, email, chat, and social in one place. It fits you best if you're a mid-sized operation or enterprise juggling several channels and you care about a consistent customer experience. You get omnichannel routing and an interface most agents pick up quickly, which cuts onboarding time. The platform also leans flexible, so you can shape it around unique workflows or more complex customer journeys. The tradeoff shows up in reporting. If you need deep, granular performance analysis, you may find the analytics thinner than what you'd get from heavier competitors. Wiring up CRM and tool integrations can also take technical effort upfront. Pricing starts at $70 per user per month, which sits in competitive territory for cloud contact center software. If your priorities are ease of use and broad channel coverage over advanced reporting, it's a solid fit. [Read Full Review](https://www.selecthub.com/p/call-center-software/bright-pattern/) [Visit Site](https://www.brightpattern.com/) * **Omnichannel routing** – Calls, emails, chats, and social messages flow to the right agent based on skills and availability, all from a single interface * **Predictive dialer** – Dials lists automatically and connects agents only to live answers, with predictive, manual, progressive, and preview modes to match your campaign * **Answering machine detection** – Detects whether a person or a machine picks up, so the system knows when to connect a live caller or leave a message * **Custom IVR menus** – Personalized scripts and menus route callers to the right agent and keep prompts aligned with your brand messaging * **Real-time analytics** – Dashboards show live stats on queues, agents, and teams, with alerts and feeds into tools like Tableau and Google Data Studio [Read Full Review](https://www.selecthub.com/p/call-center-software/bright-pattern/) [Visit Site](https://www.brightpattern.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/call-center-software/bright-pattern/) [Visit Site](https://www.brightpattern.com/) [ ](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [Genesys Cloud CX](https://www.selecthub.com/p/call-center-software/genesys-cloud/) Analyst Score Genesys Cloud CX - Score: 92 out of 100 92 Compare User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $75 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Genesys%2BCloud%2BCX&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Genesys+Cloud+CX&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2/resources/normal/logo.png?1708426518) Good For: Any company size Best For: Call Routing System Collaboration Workforce Management Feature Scores Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence andAnalytics Voicemail andMessaging Workforce Management 87100100881008885861000255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Omnichannel routing pulls calls, chats and emails into one interface for agents * Users find the interface easy to learn, set up and run day to day * Users rate the customer support highly, noting quick access to representatives * Users feel the feature set is strong for the price they pay **Cons** * Some advertised features fall short, and basic ones could use improvement * Workflow processes lag as the number of data tables and flow results grows * Users report occasional outages and glitches that interrupt service * Data lags when pulled through the UI or APIs [Read Full Review](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [Visit Site](https://www.genesys.com/genesys-cloud) [ ![Anjali Gupta](https://www.selecthub.com/wp-content/uploads/2021/08/Anjali-Headshot-96x96.png) Written By Anjali Gupta, Technical Content Writer ](https://www.selecthub.com/author/anjali-gupta/) **Bottom line:** Genesys Cloud CX is an omnichannel contact center platform built to handle customer interactions across voice, chat, email and digital channels from one place. It works for call centers of any size, so you get the same core toolset whether you're a small startup or a large operation. If you want a system your agents can actually learn quickly, this is a strong fit. Users say the interface covers the essentials and is easy to configure. The customer support gets high marks too, with reviewers noting it's easy to reach a representative and sort out problems. It's also built for distributed teams. You can connect agents, partners and vendors from anywhere, which helps if your contact center isn't all in one building. Pricing starts at $75 per user per month, and users feel the features justify the cost. Where you'll want to set expectations is depth. Some users say a few features feel basic and could go further. Workflows can lag as your data tables and flow results pile up, and there are occasional outages. If you need rock-solid uptime and advanced functionality out of the box, weigh those tradeoffs first. [Read Full Review](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [Visit Site](https://www.genesys.com/genesys-cloud) * **Customer self-service** – Speech-enabled IVR and natural language understanding let customers resolve issues on their own, backed by voice bots, AI chatbots and a knowledge base for 24/7 help * **Inbound routing** – Route calls with voicemail, custom greetings and an automated callback option so customers aren't stuck waiting when lines are busy * **Outbound campaigns** – Reach the right customers through predictive dialing and proactive outreach on their preferred channels to cut down inbound volume * **Workforce engagement** – Monitor agent performance and run interactive training, including gamified KPIs, with AI-assisted monitoring and forecasting to hold quality steady * **Reporting and analytics** – Track call times, resolution rates, service levels and customer satisfaction on a single dashboard across multiple teams and channels [Read Full Review](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [Visit Site](https://www.genesys.com/genesys-cloud) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [Visit Site](https://www.genesys.com/genesys-cloud) [ ](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [Dialpad Contact Center](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) Analyst Score Dialpad Contact Center - Score: 90 out of 100 90 Compare User Sentiment: 85% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $75 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Dialpad%2BContact%2BCenter&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa1bcb47486d5abaeabf8fc1d64abe62b-36e1570c3d3153eff8f9c3c3048f28e0%2Fresources%2Fnormal%2Flogo.png%3F1693319156&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Dialpad+Contact+Center&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/a1bcb47486d5abaeabf8fc1d64abe62b-36e1570c3d3153eff8f9c3c3048f28e0/resources/normal/logo.png?1693319156) Good For: Any company size Best For: Collaboration Phone System Voicemail and Messaging Feature Scores Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence andAnalytics Voicemail andMessaging Workforce Management 899410050100100100100620255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Handles calls across phone, email, chat and social from one place for agents * AI features automate call routing, sentiment analysis and knowledge base search * Real-time dashboards give managers a clear view of call center performance * Connects with popular CRM and help desk systems so agents pull up customer info fast **Cons** * Limited customization makes it hard to fit the platform to specific call center needs * Some agents hit snags integrating it with other business apps, which disrupts workflows * Reporting data can be inaccurate or unreliable, making performance tracking tougher * Higher-volume operations may find the pricing structure a concern [Read Full Review](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [Visit Site](https://www.dialpad.com/contact-center/) **Bottom line:** Dialpad Contact Center is a solid cloud-based pick if you want a call center that's easy for agents to learn and quick to set up. It works well across businesses of all sizes, and you'll get the most out of it if AI-assisted calling and omnichannel support matter to you. The cloud setup means you can scale your operation up or down as call volume shifts, so it fits seasonal swings and growth. Agents tend to pick up the interface fast, which keeps onboarding light. Where you'll want to look closer is customization and integrations. The platform doesn't bend much to specific needs, and some teams run into friction connecting it to other apps. If your reporting has to be exact, test that early since accuracy can be inconsistent. Pricing starts at $75 per user per month, which is reasonable for the AI features you get. Just weigh it carefully if you run high call volumes or have complex requirements, where costs and limits show up more. [Read Full Review](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [Visit Site](https://www.dialpad.com/contact-center/) * **IVR systems** – Route calls automatically and serve customers around the clock when agents aren't available. * **Voice intelligence** – Uses speech recognition and machine learning to deliver real-time call transcripts and coaching recommendations during live calls. * **Screen capture** – Records an agent's full screen during calls so supervisors can review performance and give specific feedback. * **Computer telephony integration** – Creates screen pops inside Zendesk and Salesforce so agents see customer context the moment a call lands. * **Call analytics** – Track call center performance against KPIs through dashboards that surface where operations need tuning. [Read Full Review](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [Visit Site](https://www.dialpad.com/contact-center/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [Visit Site](https://www.dialpad.com/contact-center/) [ ](https://www.selecthub.com/p/customer-experience-software/cxone/) [CXone](https://www.selecthub.com/p/customer-experience-software/cxone/) Analyst Score CXone - Score: 89 out of 100 89 Compare User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $100 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=CXone&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3%2Fresources%2Fnormal%2Flogo.png%3F1693317030&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=CXone&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3/resources/normal/logo.png?1693317030) Good For: Medium & large companies Best For: Collaboration Workforce Management Feature Scores Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence andAnalytics Voicemail andMessaging Workforce Management 9188100882094100861000255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Over 30 voice and digital channels keep customer interactions unified in one place * AI-based routing and ACD connect callers to the best-skilled agent faster * AI automation handles repetitive tasks so agents focus on complex calls * An intuitive interface makes it easy for agents to manage interactions **Cons** * Customization options are limited, so tailoring it to specific needs is tough * The interface has a steep learning curve that takes time to master * Connecting it to existing systems can be difficult and create data silos * Reporting lacks the flexibility and customization some users want [Read Full Review](https://www.selecthub.com/p/customer-experience-software/cxone/) [Visit Site](https://www.nice.com/products) [ ![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Written By Ashita Ahuja, Technical Content Writer ](https://www.selecthub.com/author/ashita-ahuja/) **Bottom line:** CXone is a cloud contact center platform built for you if you need to handle high call and message volume across many channels at once. It works for call centers of any size, but it fits especially well if you want omnichannel coverage and AI-driven routing in one system. You get more than 30 ways for customers to reach agents, from voice and IVR to chat, SMS and social. Routing uses customer data and analytics to send each contact to the right agent, which helps if your team juggles a mix of inbound and outbound work. It plays nicely with tools you likely already run, including Salesforce, Microsoft 365, Zendesk and RingCentral. That said, users find the setup can get tricky, and connecting it to existing systems sometimes leads to data silos. Be ready for a learning curve, and know that customization and reporting flexibility are weaker spots. Pricing starts at $100 per user per month, which can feel steep for a smaller operation. If you want a feature-rich platform and can invest the time to ramp up, it's a strong fit. [Read Full Review](https://www.selecthub.com/p/customer-experience-software/cxone/) [Visit Site](https://www.nice.com/products) * **Automatic call distribution** – Routes each contact to the right agent using customer data and sentiment, so more interactions get resolved faster * **Interactive voice response** – Automates common requests and pulls in CRM and database data, cutting the repeat questions agents have to ask * **Predictive dialer** – Runs outbound voice and digital campaigns with no-pause dialing to cut hang-ups and move through call lists quicker * **Conversational AI and chatbots** – Lets you deploy NLP-powered bots through a bring-your-own-bot framework to expand self-service for routine requests * **Call and screen recording** – Unifies call, digital and screen recordings in one interface while meeting PCI, GDPR and HIPAA requirements [Read Full Review](https://www.selecthub.com/p/customer-experience-software/cxone/) [Visit Site](https://www.nice.com/products) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/customer-experience-software/cxone/) [Visit Site](https://www.nice.com/products) [ ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [CallHippo](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) Analyst Score CallHippo - Score: 86 out of 100 86 Compare User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $15 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=CallHippo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07%2Fresources%2Fnormal%2Flogo.png%3F1693318454&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=CallHippo&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07/resources/normal/logo.png?1693318454) Good For: Any company size Feature Scores Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence andAnalytics Voicemail andMessaging Workforce Management 8988799860948669560255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * A power dialer auto-dials from uploaded lists, so agents skip manual dialing and make more calls * Local numbers in over 50 countries help you run support and sales lines worldwide * Call management tools like recording, forwarding and IVR keep call handling organized * Call analytics show missed calls and agent performance to spot where the team can improve **Cons** * Integration options are limited compared to other phone systems, which can hurt teams using many tools * Some users report dropped calls or poor audio during important conversations * Customization is fairly basic, so highly tailored setups may fall short * Users note slow support response and delays when technical issues come up [Read Full Review](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [Visit Site](https://callhippo.com/) **Bottom line:** CallHippo is a cloud phone system built for startups and small businesses that want reliable call center features without a big bill. If you handle support or sales calls and need a simple setup, it's a strong pick. Larger teams with heavy customization needs may find it thin. The web-based setup means you skip desk phones and work from any device. That makes it easy to get agents up and running fast, whether they're in the office or remote. International calling is where it really fits. You can buy local numbers in over 50 countries, and the calling rates stay competitive. If you have customers or agents abroad, that can cut your phone costs. The tradeoff is room to grow. Integrations are limited, call quality can dip, and support can be slow when you hit a snag. Pricing is competitive at $15 per user per month, but add-ons can stack up over time. [Read Full Review](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [Visit Site](https://callhippo.com/) * **Power dialer** – Automatically dials numbers from an uploaded list, so agents stop dialing by hand and get through more calls each shift * **Smart switch** – Lets agents pick from several telephone providers before a call to avoid connectivity issues and find the best connection * **Call barging** – You can listen to live calls and step in to guide agents mid-conversation, which helps resolve customer issues faster * **Call queueing** – Keeps callers on hold with custom messages and tells them how long the wait is, so you handle volume without extra staff * **Speech analytics** – Reviews call interactions to surface objections and key moments, giving you a fast read on how the team is performing [Read Full Review](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [Visit Site](https://callhippo.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [Visit Site](https://callhippo.com/) [ ](https://www.selecthub.com/p/call-center-software/five9/) [Five9](https://www.selecthub.com/p/call-center-software/five9/) Analyst Score Five9 - Score: 86 out of 100 86 Compare User Sentiment: 81% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $100 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Five9&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe57c6b956a6521b28495f2886ca0977a-8d5f2001bb2e4c6bb1353e04fc75138d%2Fresources%2Fnormal%2Flogo.png%3F1693316229&price=2) Free Trial: No Good For: Medium & large companies Best For: Dialers Workforce Management Feature Scores Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence andAnalytics Voicemail andMessaging Workforce Management 78709810010088100711000255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Automation features streamline agent workflows and cut down on repetitive call center tasks * Remote access lets agents handle customers from home with the same productivity * Intelligent routing connects each customer to the right agent at the right time * Pre-built CRM integrations pull customer details onto the agent's desktop automatically **Cons** * Deployment is lengthy and takes too many steps, slowing down your rollout * Reporting is hard to figure out and often needs help from customer support * Core call features like transfer, hold and caller ID don't always run reliably * The Salesforce integration doesn't get regular backend updates [Read Full Review](https://www.selecthub.com/p/call-center-software/five9/) [Visit Site](https://www.five9.com/) **Bottom line:** Five9 is a cloud contact center built to help you route calls, manage agents and run support across voice and digital channels. It's a solid fit if you're a small or midsize operation that wants to move off on-premises hardware and let agents work from anywhere. The platform really clicks for customer service teams that need intelligent routing and pre-built CRM connections. It ties into Salesforce, Microsoft, Oracle, Zendesk and NetSuite, so agents see customer details the moment a call lands. Users also like how well it supports remote work without much extra effort. The tradeoff is setup. Implementation runs long and involves a lot of steps, so plan for a slow rollout. Reporting can be tough to use on your own, and some core calling features don't always hold up mid-call. At $100 per user per month to start, it sits at the premium end. If you want the routing and remote-work strengths, demo it thoroughly first to make sure the call handling and reporting work for your team. [Read Full Review](https://www.selecthub.com/p/call-center-software/five9/) [Visit Site](https://www.five9.com/) * **Omnichannel routing** – Engagement workflows send each customer to the right agent through their preferred channel, from calls and SMS to social and video * **Intelligent virtual agent** – Bots handle repetitive queries on their own so your agents can spend more time on complex issues * **Agent Assist** – Automatic call summaries and transcripts cut after-call work, and agents get coaching and knowledge base articles during the call * **CRM integrations** – Pre-built adapters for Salesforce, NetSuite, Oracle, Microsoft and Zendesk give agents one place to capture customer interactions * **Workforce management** – Track schedule adherence and align staffing with demand, with self-service tools that extend to mobile devices [Read Full Review](https://www.selecthub.com/p/call-center-software/five9/) [Visit Site](https://www.five9.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/call-center-software/five9/) [Visit Site](https://www.five9.com/) #### Filter Products (114) Pricing $10 or less $10 - $100 $100 - $500 $500 - $1,000 $1,000 or more Company Size Small Medium Large Deployment Cloud On-Premise Platform Linux MacOS Windows Free Trial Analyst Verified Apply Reset filters ## All Call Center Software Showing 1 - 20 of 114 Products Sort by Most Popular Starting Price (Low to High) Starting Price (High to Low) Analyst Rating User Sentiment [ 8x8 by 8x8, Inc. ](https://www.selecthub.com/p/call-center-software/8x8/) [View Product Details ](https://www.selecthub.com/p/call-center-software/8x8/) Start Price: $15 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=8x8&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7eb7eabbe9bd03c2fc99881d04da9cbd-e87d9271577ce21982d2f94f5f7fe5d7%2Fresources%2Fnormal%2Flogo.png%3F1693316500&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=8x8&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/7eb7eabbe9bd03c2fc99881d04da9cbd-e87d9271577ce21982d2f94f5f7fe5d7/resources/normal/logo.png?1693316500) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 79% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://cpaas.8x8.com/) Compare the top leaders [ LiveOps by LiveOps ](https://www.selecthub.com/p/call-center-software/liveops/) [View Product Details ](https://www.selecthub.com/p/call-center-software/liveops/) Start Price: Custom Quote i LiveOps doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Call Center Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=LiveOps&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F233e59fa6283938baff02608900e1bbf-23ff9f5ccd669a5028b07b26b2225650%2Fresources%2Fnormal%2Flogo.png%3F1735059672&price=2) Free Trial: No Good For: Any company size Deployment: Cloud User Sentiment: 80% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://liveops.com/) Compare the top leaders [ Five9 by Five9 ](https://www.selecthub.com/p/call-center-software/five9/) Analyst Score Five9 - Score: 86 out of 100 86 [View Product Details ](https://www.selecthub.com/p/call-center-software/five9/) Best For: Dialers Workforce Management Start Price: $100 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Five9&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe57c6b956a6521b28495f2886ca0977a-8d5f2001bb2e4c6bb1353e04fc75138d%2Fresources%2Fnormal%2Flogo.png%3F1693316229&price=2) Free Trial: No Good For: Medium & large companies Deployment: Cloud User Sentiment: 81% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.five9.com/) Compare up to 5 products [ Avaya by Avaya Inc. ](https://www.selecthub.com/p/call-center-software/avaya/) Analyst Score Avaya - Score: 97 out of 100 97 [View Product Details ](https://www.selecthub.com/p/call-center-software/avaya/) Best For: Overall Call Routing System Collaboration Voicemail and Messaging Start Price: $30 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Avaya&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd1ee59e20ad01cedc15f5118a7626099-d6c86170be8ea312cbb33553c911ae46%2Fresources%2Fnormal%2Flogo.png%3F1693316403&price=2) Free Trial: No Good For: Large companies Deployment: Cloud, On-Premise User Sentiment: 81% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.avaya.com/en/) Compare up to 5 products [ RingCentral Contact Center by RingCentral, Inc. ](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) Analyst Score RingCentral Contact Center - Score: 97 out of 100 97 [View Product Details ](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) Best For: Overall Calling Capabilities Collaboration Phone System Voicemail and Messaging Start Price: $25 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=RingCentral%2BContact%2BCenter&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533%2Fresources%2Fnormal%2Flogo.png%3F1693318523&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=RingCentral+Contact+Center&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/c705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533/resources/normal/logo.png?1693318523) Good For: Medium & large companies Deployment: Cloud User Sentiment: 83% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.ringcentral.com/contact-center/overview.html) Compare up to 5 products [ TalkDesk by TalkDesk ](https://www.selecthub.com/p/call-center-software/talkdesk/) Analyst Score TalkDesk - Score: 81 out of 100 81 [View Product Details ](https://www.selecthub.com/p/call-center-software/talkdesk/) Start Price: $85 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=TalkDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=TalkDesk&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede/resources/normal/logo.png?1693318249) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.talkdesk.com/) Compare up to 5 products [ Cisco Contact Center by Cisco Systems, Inc. ](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) Analyst Score Cisco Contact Center - Score: 94 out of 100 94 [View Product Details ](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) Start Price: $100 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507&price=2) Free Trial: No Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 83% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.cisco.com/c/en/us/products/contact-center/index.html) Compare up to 5 products [ Amazon Connect by AWS ](https://www.selecthub.com/p/call-center-software/amazon-connect/) Analyst Score Amazon Connect - Score: 83 out of 100 83 [View Product Details ](https://www.selecthub.com/p/call-center-software/amazon-connect/) Start Price: $0.018 Per Minute, Usage-Based \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Amazon%2BConnect&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0996dd16b0020a17a26b94f4675fd3da-d34e433e93d77f5433219e5f1602055c%2Fresources%2Fnormal%2Flogo.png%3F1693319157&price=1) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Amazon+Connect&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/0996dd16b0020a17a26b94f4675fd3da-d34e433e93d77f5433219e5f1602055c/resources/normal/logo.png?1693319157) Good For: Any company size Deployment: Cloud User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://aws.amazon.com/connect/) Compare up to 5 products [ Vonage Contact Center by Vonage ](https://www.selecthub.com/p/call-center-software/vonage-contact-center/) Analyst Score Vonage Contact Center - Score: 94 out of 100 94 [View Product Details ](https://www.selecthub.com/p/call-center-software/vonage-contact-center/) Best For: Call Routing System Voicemail and Messaging Start Price: $20 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Vonage%2BContact%2BCenter&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd2ab2b971ff0dc34b54c0eaa664873f0-5ae3a8fb91005d5cb54ad693a7b4fdae%2Fresources%2Fnormal%2Flogo.png%3F1693319154&price=2) Free Trial: No Good For: Any company size Deployment: Cloud User Sentiment: 75% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.vonage.com/contact-centers/) Compare up to 5 products [ MightyCall by Infratel US ](https://www.selecthub.com/p/call-center-software/mightycall/) [View Product Details ](https://www.selecthub.com/p/call-center-software/mightycall/) Start Price: $15 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=MightyCall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F380a2d63cef1d5d702278e2b561e2e51-d6b4f1b38d53dbd3b1db9a180533e4c6%2Fresources%2Fnormal%2Flogo.png%3F1693318442&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=MightyCall&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/380a2d63cef1d5d702278e2b561e2e51-d6b4f1b38d53dbd3b1db9a180533e4c6/resources/normal/logo.png?1693318442) Good For: Small companies Deployment: Cloud User Sentiment: 77% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.mightycall.com/) Compare the top leaders [ Bright Pattern by Bright Pattern ](https://www.selecthub.com/p/call-center-software/bright-pattern/) Analyst Score Bright Pattern - Score: 92 out of 100 92 [View Product Details ](https://www.selecthub.com/p/call-center-software/bright-pattern/) Best For: Voicemail and Messaging Start Price: $70 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Bright%2BPattern&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F07d5938693cc3903b261e1a3844590ed-5cd10344e3e9ff56cfcbd01392c1b9c9%2Fresources%2Fnormal%2Flogo.png%3F1693318527&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Bright+Pattern&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/07d5938693cc3903b261e1a3844590ed-5cd10344e3e9ff56cfcbd01392c1b9c9/resources/normal/logo.png?1693318527) Good For: Medium & large companies Deployment: Cloud, On-Premise User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.brightpattern.com/) Compare up to 5 products [ Cisco Finesse by BroadSoft ](https://www.selecthub.com/p/call-center-software/cisco-finesse/) [View Product Details ](https://www.selecthub.com/p/call-center-software/cisco-finesse/) Start Price: Custom Quote i Cisco Finesse doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Call Center Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Cisco%2BFinesse&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff75de331bfe8b590187c79b46e70d24b-ec75eb0e8267b01104976a2d241b6e1b%2Fresources%2Fnormal%2Flogo.png%3F1735819879&price=2) Free Trial: No Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 83% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.cisco.com/c/en/us/products/contact-center/finesse/index.html) Compare the top leaders [ Dialpad Contact Center by Dialpad ](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) Analyst Score Dialpad Contact Center - Score: 90 out of 100 90 [View Product Details ](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) Best For: Collaboration Phone System Voicemail and Messaging Start Price: $75 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Dialpad%2BContact%2BCenter&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa1bcb47486d5abaeabf8fc1d64abe62b-36e1570c3d3153eff8f9c3c3048f28e0%2Fresources%2Fnormal%2Flogo.png%3F1693319156&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Dialpad+Contact+Center&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/a1bcb47486d5abaeabf8fc1d64abe62b-36e1570c3d3153eff8f9c3c3048f28e0/resources/normal/logo.png?1693319156) Good For: Any company size Deployment: Cloud User Sentiment: 85% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.dialpad.com/contact-center/) Compare up to 5 products [ DYL by DYL ](https://www.selecthub.com/p/call-center-software/dyl/) [View Product Details ](https://www.selecthub.com/p/call-center-software/dyl/) Start Price: $90 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=DYL&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7314d504754f8d59517932ccb4f89d13-7d2f6d16c3ce3b6434c0482029d815d8%2Fresources%2Fnormal%2Flogo.png%3F1738878379&price=2) Free Trial: No Good For: Any company size Deployment: Cloud User Sentiment: 81% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.dyl.com) Compare the top leaders [ CXone by NICE ](https://www.selecthub.com/p/customer-experience-software/cxone/) Analyst Score CXone - Score: 89 out of 100 89 [View Product Details ](https://www.selecthub.com/p/customer-experience-software/cxone/) Best For: Collaboration Workforce Management Start Price: $100 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=CXone&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3%2Fresources%2Fnormal%2Flogo.png%3F1693317030&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=CXone&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3/resources/normal/logo.png?1693317030) Good For: Medium & large companies Deployment: Cloud, On-Premise User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.nice.com/products) Compare up to 5 products [ CallShaper by CallShaper ](https://www.selecthub.com/p/call-center-software/callshaper/) [View Product Details ](https://www.selecthub.com/p/call-center-software/callshaper/) Start Price: $70 Per Seat, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=CallShaper&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7908b8997139cf07cc59428fc2a89703-147f5085284eee29a1e69ada0fd9a5ae%2Fresources%2Fnormal%2Flogo.png%3F1693327521&price=2) Free Trial: No Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 98% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.callshaper.com/) Compare the top leaders [ CallHippo by CallHippo ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) Analyst Score CallHippo - Score: 86 out of 100 86 [View Product Details ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) Start Price: $15 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=CallHippo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07%2Fresources%2Fnormal%2Flogo.png%3F1693318454&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=CallHippo&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07/resources/normal/logo.png?1693318454) Good For: Any company size Deployment: Cloud User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://callhippo.com/) Compare up to 5 products [ Genesys Cloud CX by Genesys Telecommunications ](https://www.selecthub.com/p/call-center-software/genesys-cloud/) Analyst Score Genesys Cloud CX - Score: 92 out of 100 92 [View Product Details ](https://www.selecthub.com/p/call-center-software/genesys-cloud/) Best For: Call Routing System Collaboration Workforce Management Start Price: $75 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Genesys%2BCloud%2BCX&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Genesys+Cloud+CX&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2/resources/normal/logo.png?1708426518) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.genesys.com/genesys-cloud) Compare up to 5 products [ CallTools by CallTools.com ](https://www.selecthub.com/p/call-center-software/calltools/) [View Product Details ](https://www.selecthub.com/p/call-center-software/calltools/) Start Price: $79.99 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=CallTools&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F69cd21a0e0b7d5f05dc88a0be36950c7-6fada7c3f55d3de1d8fc3e2cb28993c7%2Fresources%2Fnormal%2Flogo.png%3F1776432438&price=2) Free Trial: No Good For: Any company size Deployment: Cloud User Sentiment: 96% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://calltools.com/) Compare the top leaders [ Playvox by PlayVox ](https://www.selecthub.com/p/call-center-software/playvox/) [View Product Details ](https://www.selecthub.com/p/call-center-software/playvox/) Start Price: $30 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Playvox&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcall-center-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4af455c264cf269a141d01d8ab29ad97-9f3b60778ea219980bdec1abec875a86%2Fresources%2Fnormal%2Flogo.png%3F1741149821&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Playvox&category=Call+Center+Software&product%5Flogo=https://cdn.selecthub.com/products/4af455c264cf269a141d01d8ab29ad97-9f3b60778ea219980bdec1abec875a86/resources/normal/logo.png?1741149821) Good For: Any company size Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.playvox.com/) Compare the top leaders * < * 1 * [2](https://www.selecthub.com/c/call-center-software/?page=2) * [3](https://www.selecthub.com/c/call-center-software/?page=3) * .. * [6](https://www.selecthub.com/c/call-center-software/?page=6) * [ \> ](https://www.selecthub.com/c/call-center-software/?page=2) ### Guide Contents * [Executive Summary](#bg-heading-1) * [Deployment Methods](#bg-heading-2) * [Primary Benefits](#bg-heading-3) * [Implementation Goals](#bg-heading-4) * [Basic Features & Functionality](#bg-heading-5) * [Advanced Features to Consider](#bg-heading-6) * [Current & Upcoming Trends](#bg-heading-7) * [Software Comparison Strategy](#bg-heading-8) * [Cost & Pricing Considerations](#bg-heading-9) * [Questions To Ask Yourself](#bg-heading-10) * [Questions To Ask Vendors](#bg-heading-11) * [Next Steps](#bg-heading-12) Related Categories [Auto Dialer Software](https://www.selecthub.com/c/auto-dialer-software/) List Your Product Thousands of buyers are researching their next purchase. Ensure they find you by claiming your product profile now. [Claim Product Listing]( https://pmo.selecthub.com/claim-your-product/) ## Call Center Software Buyer's Guide ## What is Call Center Software? Call center software is vital for businesses, acting like a well-organized traffic controller that manages incoming and outgoing calls efficiently. It addresses challenges such as long wait times, missed calls, and inconsistent customer service. Key functionalities include automatic call distribution, interactive voice response, and detailed reporting, while emerging features like AI-driven chatbots and omnichannel support are gaining traction. Industries such as telecommunications, retail, and healthcare benefit significantly, as they rely on effective customer interactions. However, limitations may include high setup costs and the need for ongoing training. Overall, this software enhances customer satisfaction and operational efficiency, ensuring that businesses can respond promptly and effectively to their clients' needs. ### What are the Key Benefits of Call Center Software? * Reduced wait times * Improved first-call resolution * Increased agent productivity * Enhanced customer satisfaction * Better call routing and queuing * Streamlined workflows * Comprehensive reporting and analytics * Integration with other business systems * Scalability and flexibility **Call Center Software is All About Improving Relationships with Customers** By Kriti Sahay, Technical Content Writer at SelectHub ![Call Center Software BG Header]() It’s a myth that phone calls are going out of style. [A recent report by Hiya](https://6751436.fs1.hubspotusercontent-na1.net/hubfs/6751436/2023/State-of-the-Call/Hiya%20State%20of%20the%20Call%202023.pdf) found that voice calls are still the number one communication channel of choice for businesses and consumers. Contact center services are more relevant than ever, and since they’re often the customer's first point of contact with your company, they also play a major role in shaping your organization’s brand perception and driving consumer decisions. Call center software can help you simplify and streamline the operational processes of this crucial bridge, making connections between your organization and its customers smoother than ever. This buyer's guide will discuss call center software in detail with the features, benefits, deployment methods and cost to help you evaluate and choose the right contact center system for your business. The investment is a big one, so we’ll also highlight how to compare various products and tools to arrive at an informed decision. Let's get started! ### Executive Summary * Call center software is a tool that streamlines the day to day operational processes of a call center and allows businesses to manage inbound and outbound calls efficiently. * You can integrate your call center software with existing eCommerce applications, [CRM](https://www.selecthub.com/c/crm-software/), marketing solutions and [CX software](https://www.selecthub.com/c/customer-experience-software/) to get a powerful platform which can meet all kinds of organizational needs. * Customers are willing to pay more for a better customer experience, leading to higher chances of converting leads. Technologies such as AI, self-service, chatbots and automated free up agents from routine tier-1 support requests, allow employees to focus on more complex issues. * AI-driven automated contact center services aren’t constrained by public holidays or time zones. Businesses can deliver on customer service expectations and resolve issues quickly. * Before making a final decision on which software to use, it’s important to conduct thorough research to determine your needs and find the product that serves them best. **What This Guide Covers:** * [Deployment Methods](#3) * [Primary Benefits](#4) * [Implementation Goals](#5) * [Basic Features & Functionality](#6) * [Advanced Features to Consider](#7) * [Current & Upcoming Trends](#8) * [Software Comparison Strategy](#9) * [Cost & Pricing Considerations](#10) * [Questions To Ask Yourself](#11) * [Questions To Ask Vendors](#12) * [Next Steps](#13) [ Get the Full in-depth Call Center Software Report See how the top 10 Call Center Software leaders fare against the most common key requirements Get your free Report ](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) #### Types of Call Center Software * **Outbound Call Center:** Helps sales and support representatives engage with customers on behalf of a business for sales, telemarketing, fundraising and surveys. Outbound call center software offers tools like spam checking and detection, auto-dialer tools and campaign management. * **Inbound Call Center:** Lets clients connect with a company to resolve a service or product query. It can also help businesses dispatch technicians and schedule appointments. Inbound call center software offers features like auto-attendant systems, IVR (interactive voice response) and voicemail. * **Blended:** Manages both inbound and outbound calls. Employees can also fill in for each other while handling all the customer interactions while boosting the team’s productivity. ### Deployment Methods ![On Premise Vs Cloud Call Center Software]() Although vendors these days offer many on-premise and cloud-based tools for call center software, comparing all the deployment options can be pretty challenging. Let's look at the features that each deployment method offers and how it can benefit your business. #### On-Premise Many organizations prefer on-premise call center systems because they find them more affordable compared to a subscription model. On-premise software usually requires a one-time payment, although future maintenance costs and upgrades may cost extra. Organizations deploy the system on the premises, and its infrastructure is maintained either by in-house IT staff or by third-party service providers. Because everything is stored on private, internal servers, it offers more data security than cloud deployment. On-premise deployment is more suitable when companies have their own dedicated IT staff who can constantly maintain and update the software and hardware. #### Cloud-Based Other companies like cloud-based models because of accessibility and ease of deployment. This system is more suitable for organizations who don't want to incur the costs of a dedicated IT staff and on-site infrastructure. It’s also ideal for remote offices as it can be accessed from anywhere. The most common downside of this deployment method is latency issues since the software's performance depends on internet speed and access. Such problems downgrade its functionality. Moreover, companies might also have to pay for additional licenses, upgrades and add-ons alongside monthly subscription fees. #### Hybrid A hybrid cloud solution offers the flexibility of cloud-based deployment combined with the security of on-premise deployment. It also provides scalability and data security to ensure optimal performance. While a hybrid solution may cost you more initially, it offers advantages like a centralized infrastructure, complete data security and optimum compatibility with chosen cloud services in terms of performance. Which deployment method will suit your business will depend on your requirements, budget and available infrastructure. Companies with limited IT support and infrastructure can go for cloud-based, [SaaS solutions](https://www.selecthub.com/resources/saas/). Large companies with existing hardware and in-house expertise might consider on-premise or hybrid solutions. However, these rules aren't fixed, so keep your business's unique situation and select the correct deployment method. ### Primary Benefits Call center software can help you optimize many of your call center’s operations. Let’s take a look at some of its main advantages. ![Benefits Of Call Center Software]() #### Advanced Call Analytics If you want to run a successful call center, you need to be constantly looking for opportunities for improvement and growth. Tracking relevant call center metrics and KPIs is crucial because it helps you figure out what you’re doing well and where you need to improve. Contact center management systems can generate customized reports that track customer satisfaction rates, call volume and the latest trends. You can also track peak days to handle staff schedules efficiently and ensure constant services. These tools also help agents to measure call center performance and enhance productivity. #### Cost-Effectiveness When it comes to call center functions, time is money! You can’t allow call representatives to waste time on one call or perform poorly, which can spoil customer relations. Salesforce found that [83% of customers](https://www.salesforce.com/content/dam/web/en%5Fus/www/documents/research/salesforce-state-of-the-connected-customer-4th-ed.pdf) expect to engage with someone immediately when they contact a company. Tools like auto-attendant systems and IVR can help you meet these expectations. With automation, you require fewer resources and time to manage support operations, streamline customer communications and encourage faster query resolution. #### Better Customer Experience Tools like automatic call distribution, time-based routing and follow-the-sun routing give customers access to agents around the clock, helping them get support as soon as they need it. Customized voice greetings display a professional impression and forge lasting relationships with customers. The software also gives agents real-time information about past trends, individual preferences and call history, which can help them deliver personalized customer service, something that a [2023 Zendesk report](https://cxtrends.zendesk.com/?redirect=trends) found influences purchasing decisions for 70% of customers. #### Improved Security Cloud-based call center platforms store data in a cloud which reduces the risk of data loss. The software also enforces stringent security protocols in compliance with GDPR, including user access controls, password protection and data encryption to ensure that no unauthorized person can access or misuse sensitive information. Cisco found that [79% of consumers](https://www.cisco.com/c/dam/en%5Fus/about/doing%5Fbusiness/trust-center/docs/cisco-cybersecurity-series-2021-cps.pdf) care about data privacy to the degree that it affects their purchasing decisions. It’s important to make a commitment to consumer data protection, not just for ethical and legal reasons, but also to maintain consumer trust. #### Higher First-Call Resolution First-call resolution is one of the most critical call center metrics that businesses use to improve operational efficiency. Contact center software provides a real-time data repository about customers to help agents offer faster service, understand complaints better and resolve problems on the first call. Zendesk, in 2022, found that customers today have higher expectations from companies. In fact, [61% of consumers](https://www.zendesk.com/in/blog/cx-trends-2023-immersive-cx/) would switch to a competitor after having just one negative experience with a company. Higher first-call resolution rates reduce the chances of that happening. #### Team Collaboration Call center software provides a centralized interface that allows agents across all departments to share real-time information and discuss customer support tasks. Agents can also monitor or track interactions, duties, and service cases completed by peers, enabling team members to facilitate two-way information flow and provide an excellent customer experience. Collaboration can improve productivity on both the individual and team levels, and encourages a feeling of camaraderie. [Collaborative customer service](https://www.salesforce.com/blog/collaborative-customer-service/) improves both employee experiences and customer experiences. [ Call Center Software Report Expert recommendations and analysis on the top Call Center Software Get free access now ](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) ### Implementation Goals | **Goal 1** Increase Customer Satisfaction Rates | Emphasize streamlining and improving relationships between customers and businesses. From IVR, predictive dialing, power dialing to improving customer satisfaction rates, these systems cover everything. | | ----------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Goal 2** Boost Team Efficiency | Sales representatives can do more in less time by centralizing all activities and data and allowing agents to collaborate across teams and work together. Moreover, workflows and automation significantly eliminate unnecessary manual efforts required for data entry, pipeline management and more. | | **Goal 3** Improve Customer Retention | Interact with customers and offer support from their mobile phones, eliminating the chances of missed calls and boosting customer satisfaction and retention rates. | | **Goal 4** Drive Profits and Revenue | Drives profit and revenue by targeting the right customers at the right time. It helps agents to prioritize leads and nurture potential clients until they are ready to buy the product. | | **Goal 5** Stay Ahead of Competition | With AI, machine learning influenced tools and [prescriptive and predictive analysis](https://www.selecthub.com/business-intelligence/predictive-descriptive-prescriptive-analytics/), businesses tend to stay ahead of competitors. | [ Call Center Software Report Expert recommendations and analysis on the top Call Center Software Get free access now ](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) ### Basic Features & Functionality Let’s look at some features that are must-haves for any call center software. | Automatic Call Distribution(ACD) | ACD is an automatic system that routes all the incoming calls to appropriate agents, depending on skills, expertise and availability. It also provides data about calls handled, call volume, waiting time and call duration. | | --------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Computer Telephony Integration | Computer Telephony Integration allows agents to access customer data, information related to past interactions and purchase history. When an agent gets connected to a customer, the data appears on their desktop to serve customers in a more personalized way. | | Monitor/Whisper/Barge | Call center managers can monitor calls without the agent’s knowledge. Managers can also barge into calls to speak to the customer and agent. They can also whisper to coach them during calls without letting the customers know. | | Reporting | Managers can get reports about agent wrap time, abandonment rate and customer interaction in a comprehensive visual format and act depending on the insights derived from the consolidated data. | | Call Recording | Users can record all inbound and outbound calls. These recordings can further be accessed and heard for quality coaching in the future. | | Intelligent Call Queues | Agents can route calls as per categories, including predefined business rules, customer value and wait time, prioritizing calls based on their urgency and importance. | | Interactive Voice Responses (IVR) | IVR is an automated telephone system to interact with customers or callers before routing them to the most appropriate department or agent based on their skills and expertise. To make the situation easy for callers, the IVR presents several options, such as talking to a team member, checking their account balance, and paying bills. | | Call Scripting | Agents can follow a dialogue template and fill responses directly into the CRM tool to design workflows. This helps agents respond to queries more quickly and prevents inconsistencies in service quality. | | Progressive Dialing | This feature connects agents automatically to calls by running through the call list. It dials at the pace at which agents can handle calls to ensure lower abandoned call rates and higher contact rates. | | Predictive Dialing | Agents can call multiple customers at one time. Callers are connected to the available agent as soon as the call is connected. The dialer also predicts the agent’s availability based on the average time taken to finish the call to reduce the time an agent spends in between calls. | [ Call Center Software Report Expert recommendations and analysis on the top Call Center Software Get free access now ](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) ### Advanced Features to Consider These advanced features aren’t as essential to your software as the basics, but they provide valuable capabilities that are definitely worth considering. | Customer Relationship Management | [Integrating CRM](https://www.selecthub.com/customer-relationship-management/5-crm-integrations/) tools with contact center software helps companies centralize all their data, including agent’s notes, history of communication, customer issues and offers emailed to customers. This allows you to manage customer relationships more comprehensively. | | ---------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | [Workforce Management](https://www.selecthub.com/c/workforce-management-software/) | Managers can easily manage employees’ productivity better and plan their schedules depending on the call volume derived from forecasting data. | | Ticketing SoftwareIntegration | This system collects customer tickets from all the sources and centralizes them along with customer data, allowing agents to respond to queries more efficiently. | | Disposition Codes | Agents can choose a disposition code to add a note regarding the call content, indicating the call status such as issue resolved, transferred to IT and not interested. This note can be added to the customer's individual activity and the recent calls list so that all agents can see it. | | Voice Intelligence and Analytics | Voice intelligence can be used to gauge customer sentiment on calls and guide agents in dealing with them appropriately. It can also help supervisors monitor how a call is going. The software can also provide call summaries and customized reports after calls to monitor and improve service quality. | [ Call Center Software Report Expert recommendations and analysis on the top Call Center Software Get free access now ](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) ### Current & Upcoming Trends Keeping up with trends is essential to growing a business in any industry. The landscape is always changing, so being on the cutting edge helps you stay competitive at every turn. Here are some current and upcoming trends in the call center industry that you should be aware of. ![Call Center Software Trends]() #### AI Integration AI adoption has increased across all industries. [According to McKinsey](https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai-in-2022-and-a-half-decade-in-review), contact center automation was one of the most popular applications of AI in 2022\. The market size for AI based chatbots was valued at 3.02 billion USD in 2022 and is projected to rise to [24.58 billion USD by 2030](https://www.cmswire.com/the-wire/chatbot-market-to-hit-2458-billion-by-2030/). AI needs to be used judiciously. While it can be used to reduce agent workloads, automate repetitive tasks and provide smarter analytics, it doesn’t eliminate the need for human agents: customers still [prefer human interaction](https://www.businessinsider.in/tech/enterprise/news/why-customers-still-prefer-speaking-to-a-human-not-chatbox/articleshow/91955173.cms) over chatbots. It’s important to integrate AI in a way that enhances customer experience without taking away the human touch. #### Partner Management According to Statista, global spending on business process outsourcing (BPO) is expected to be around [212 billion USD in 2023](https://www.statista.com/statistics/1074753/global-market-spend-business-process-outsourcing/). In 2018, this number was 170.4 billion USD. A considerable segment of companies prefer outsourcing call center operations overseas to third-party service providers. This is especially true of customer service centers. According to Deloitte, [76% of companies](https://www2.deloitte.com/us/en/pages/operations/articles/global-outsourcing-survey.html) outsource customer service. Businesses using external call centers require robust reporting and partner management features that help managers monitor service channels and indirect sales. They can also collaborate on key performance indicators (KPIs) and shared goals. #### Multichannel Support As technology continues to accelerate convenience, consumers are developing new preferences for interacting with agents.Contact centers today engage with customers through more than just phone calls. A growing number of business conversations occur through instant messages and chat, social media, video calls and even text messaging. Omnichannel support can help agents answer customer questions quickly without long hold times. A 2022 report by Zendesk found that [93% of consumers](https://www.route101.com/resources/cx-trends-2022/) would spend more time with companies that offered them support through their preferred channel, demonstrating how important it is to meet customers on the platforms they use most. #### Customer Self-Service Customer self-service options like [knowledge bases](https://www.selecthub.com/c/knowledge-base-software/), FAQs and online portals have gained significant popularity among consumers. The same Zendesk survey mentioned above found that 89% of consumers would spend more time with companies that allowed them to find answers to their queries without having to contact anyone. Customers today are increasingly looking to empower themselves and want to find their own solutions. As end-users migrate to self-service options, call centers witness fewer help desk tickets and an increased need to curate and create online self-service resources. #### Employee Engagement According to a landmark Gallup poll, around [32% of workers](https://www.gallup.com/workplace/468233/employee-engagement-needs-rebound-2023.aspx) in the USA aren’t engaged, 63% are disengaged and one in every five isn’t sure whether their employer will provide constructive feedback on their progress. Moreover, customer support systems are more prone to employee disengagement because of the pressure of quota and KPIs, repetitive work and stress from angry callers. Reports by [McKinsey](https://www.mckinsey.com/capabilities/operations/our-insights/how-advanced-analytics-can-help-contact-centers-put-the-customer-first) indicate that business leaders are aware of the need to reduce attrition and retain talent. When your employees are engaged, you generally end up with more satisfied customers. To improve your agents’ performances and keep them motivated, call center managers have started using employee engagement software to include game elements or a rewards system such as bonuses or promotions. ### Software Comparison Strategy The market for call center software is inundated with options, and it’s intimidating to try to navigate if you’re unfamiliar with it. Before you start comparing different platforms, you need to have a clear strategy. While searching for software, create a requirements checklist to give yourself more clarity on the features you need. You can use our [requirements template](https://pmo.selecthub.com/call-center-software-requirements-onsi/) as a starting point for this. Next, try to figure out which of your requirements are must-haves and which ones would be nice to have but not essential. Once you have a clearer picture of what you need, compare vendors or talk to our experts who can assist you with the best product depending on your budget, requirements and eligibility. [ Call Center Software Report Expert recommendations and analysis on the top Call Center Software Get free access now ](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) ### Cost & Pricing Considerations The cost of call center software can make or break an organization’s decision to purchase it. To maximize the return on your investment, make sure the tool you choose is practical and fits within your budget. While narrowing down options, check the cost of deployment and implementation support. Cloud-based software generally comes with a subscription-based payment plan, giving it a lower cost of entry, while on-premise usually requires a one-time payment upfront, which could save money in the long run. Implementation is generally simple and inexpensive for cloud-based software since everything is hosted on the vendor’s servers. For on-premise deployment, if the vendor doesn’t include implementation and maintenance support in their package, you should factor in the added cost of hiring an external IT team or creating one in-house. Moreover, check data storage limits, the plan’s user capacity and any crucial add-ons and upgrades. Verify whether your package gives you the ability to provide support to your customers through multiple channels, including phone, email, chat and ticket creation. If not, you may need to subscribe to a more expensive plan. You can check pricing details on the vendor’s website to help determine which product is a good fit for your business. ### Questions To Ask Yourself Selecting software is a complex process and what works for one organization may not be the best option for the other. Before deciding on a product, yourself these questions to help evaluate the software within the context of your organization’s needs: * Which features of this software will be most helpful to me? * What are the company’s present and future priorities? * Who will use the call center system and what do they expect in terms of must-have and nice-to-have features? * What problems are agents seeking to solve with the call center platform? * What’s your budget? Are you overpaying for your chosen solution? * Will the new call center system be able to integrate with your organization’s current or future technologies? * How well will it replace or enhance the functionalities of the existing system? * How much customization will the new call center system require before installation? * Does your organization have IT resources to help with deployment? ![Call Center Software Key Questions To Ask]() ### Questions To Ask Vendors #### About the Software It’s important that you understand everything about the product before committing to a purchase. Here are some ideas for questions you can ask potential vendors when shopping for a product: * How scalable is the software? * Do updates occur automatically and if not how often are they offered? * Does the software offer VoIP support? * How well does the software integrate with other call center and CRM tools? * What features cost extra? * How customizable is the software? * Are there pre-built templates available? * How can users share or collaborate on dashboards? * Does the software offer remote agent support? #### About the Vendor Have a detailed conversation with vendors to understand how well they cater to your company’s requirements. Here are some questions to ask vendors to get a better sense of how they provide services: * Does the call center platform support data migration? * How much do I have to pay for upgrades and add-ons? * Will there be any onboarding training? * How many years of experience do you have with this software? * How long will onboarding and implementation take? [ Call Center Software Report Expert recommendations and analysis on the top Call Center Software Get free access now ](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) ### Next Steps Call center software streamlines critical parts of your customer support and marketing processes. It helps you to create long-term relationships with customers and stay on top of leads through modern and robust tools to improve communication, collaboration and team workflows. Choosing the right call center software provider can be overwhelming, which is why you keep the most important requirements in mind while comparing different solutions. Our free [comparison report](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) can help you properly weigh your options before making a final decision. 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](https://www.selecthub.com/call-center/call-center-scheduling/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Kriti Sahay ](https://www.selecthub.com/author/kriti-sahay/) Mar 18, 2026 #### [Call Center Management](https://www.selecthub.com/category/call-center/) [The Top 10 Contact Call Center Software Requirements](https://www.selecthub.com/call-center/call-center-software-features-requirements/) [Managing big teams of customer support agents isn’t easy, especially if they’re fielding hundreds of… ](https://www.selecthub.com/call-center/call-center-software-features-requirements/) [ ![Ishani Vats](https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png) Ishani Vats ](https://www.selecthub.com/author/ishani-vats/) Mar 18, 2026 ## About The Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/kriti-sahay/) Written By [Kriti Sahay](https://www.selecthub.com/author/kriti-sahay/) Technical Content Writer Kriti Sahay is a Technical Content Writer at SelectHub, writing content for Help Desk and Call Center Software. Kriti is based out of New Delhi, India. When she's not handling Buyer's Guides and other informational articles, she can be found experimenting in her kitchen, street shopping, or painting! [See Full Bio](https://www.selecthub.com/author/kriti-sahay/) [ ](https://www.selecthub.com/author/dhanasri-yasam/) Technical Research By [Dhanasri Yasam](https://www.selecthub.com/author/dhanasri-yasam/) Senior Analyst As a Senior Research Analyst, Dhanasri Yasam works in key categories like EHR, EMR, business intelligence and HR. In her role, she conducts primary research, collects and analyzes empirical data, and draws evidence-based conclusions. She also has extensive experience gathering requirements for client projects. Dhanasri holds a B-tech in Computer Science and Engineering from Dr. M.G.R. Educational and Research Institute, Chennai and an MBA in Finance and Marketing from Aurora's Business School, Hyderabad. [See Full Bio](https://www.selecthub.com/author/dhanasri-yasam/) [ ](https://www.selecthub.com/author/manan-roy/) Technical Review By [Manan Roy](https://www.selecthub.com/author/manan-roy/) Principal Analyst Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology. [See Full Bio](https://www.selecthub.com/author/manan-roy/) [ ](https://www.selecthub.com/author/hunter-lowe/) Edited By [Hunter Lowe](https://www.selecthub.com/author/hunter-lowe/) Content Editor Hunter Lowe is a Content Editor, Writer and Market Analyst at SelectHub. His team covers categories that range from ERP and business intelligence to transportation and supply chain management. Hunter is an avid reader and Dungeons and Dragons addict who studied English and Creative Writing through college. In his free time, you'll likely find him devising new dungeons for his players to explore, checking out the latest video games, writing his next horror story or running around with his daughter. [See Full Bio](https://www.selecthub.com/author/hunter-lowe/) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Call Center Management", "item": "https://www.selecthub.com/category/call-center/" }, { "@type": "ListItem", "position": 3, "name": "Call Center Software" } ] } { "@context": "https://schema.org", "@type": "ItemList", "name": "Best Call Center Software of 2026", "itemListOrder": "https://schema.org/ItemListOrderDescending", "numberOfItems": 10, "itemListElement": [ { "@type": "ListItem", "position": 1, "url": "https://www.selecthub.com/c/call-center-software/#product-avaya", "item": { "@type": "SoftwareApplication", "name": "Avaya", "image": "https://cdn.selecthub.com/products/d1ee59e20ad01cedc15f5118a7626099-d6c86170be8ea312cbb33553c911ae46/resources/normal/logo.png?1693316403", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/call-center-software/avaya/", "description": "Bottom line: Avaya is built for large enterprises that run complex customer service operations and have the IT resources to manage a feature-rich call center platform. If you're a small team on a tight budget, it's probably more than you need.The strength here is breadth. You get omnichannel handling, intelligent routing, customizable dashboards, and deep reporting in one place. It also connects with CRM and ERP systems, so customer data and workflows stay in sync across your business.That br...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 97, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 2, "url": "https://www.selecthub.com/c/call-center-software/#product-ringcentral-contact-center", "item": { "@type": "SoftwareApplication", "name": "RingCentral Contact Center", "image": "https://cdn.selecthub.com/products/c705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533/resources/normal/logo.png?1693318523", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/", "description": "Bottom line: RingCentral Contact Center is a cloud-based call center platform built for handling customer interactions across phone, email, chat and social in one place. It works well if you want omnichannel routing and solid reporting without running on-premises hardware. It fits you whether you're a small team or a large one scaling up call volume.The biggest draw is the omnichannel setup. You manage every customer conversation from a single platform, which makes it easier to resolve issues...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 97, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 3, "url": "https://www.selecthub.com/c/call-center-software/#product-cisco-contact-center", "item": { "@type": "SoftwareApplication", "name": "Cisco Contact Center", "image": "https://cdn.selecthub.com/products/24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897/resources/normal/logo.webp?1741150507", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/call-center-software/cisco-contact-center/", "description": "Bottom line: Cisco Contact Center is built for large operations with complex routing needs, and it's a strong pick if you're running a high-volume call center across many channels. If you're a smaller team, you'll likely find more user-friendly and affordable options elsewhere.The real strength here is scale. You can start with a small center and grow to thousands of agents, and you get both cloud and on-premises options depending on how you want to deploy. That flexibility matters if you're ...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 94, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 4, "url": "https://www.selecthub.com/c/call-center-software/#product-vonage-contact-center", "item": { "@type": "SoftwareApplication", "name": "Vonage Contact Center", "image": "https://cdn.selecthub.com/products/d2ab2b971ff0dc34b54c0eaa664873f0-5ae3a8fb91005d5cb54ad693a7b4fdae/resources/normal/logo.png?1693319154", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/call-center-software/vonage-contact-center/", "description": "Bottom line: Vonage Contact Center is a solid pick if you want a user-friendly call center platform that ties tightly into Salesforce and other CRMs. It works for both small teams and larger operations, though you'll want to weigh cost and scalability before you commit.You get omnichannel support, skill-based routing and an IVR system out of the box, so you can route callers to the right agent and pull in CRM context as calls come in. Users like how easy it is to navigate and manage calls day...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 94, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 5, "url": "https://www.selecthub.com/c/call-center-software/#product-bright-pattern", "item": { "@type": "SoftwareApplication", "name": "Bright Pattern", "image": "https://cdn.selecthub.com/products/07d5938693cc3903b261e1a3844590ed-5cd10344e3e9ff56cfcbd01392c1b9c9/resources/normal/logo.png?1693318527", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/call-center-software/bright-pattern/", "description": "Bottom line: Bright Pattern is a cloud call center platform built for handling customer conversations across voice, email, chat, and social in one place. It fits you best if you're a mid-sized operation or enterprise juggling several channels and you care about a consistent customer experience.You get omnichannel routing and an interface most agents pick up quickly, which cuts onboarding time. The platform also leans flexible, so you can shape it around unique workflows or more complex custom...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 92, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 6, "url": "https://www.selecthub.com/c/call-center-software/#product-genesys-cloud", "item": { "@type": "SoftwareApplication", "name": "Genesys Cloud CX", "image": "https://cdn.selecthub.com/products/470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2/resources/normal/logo.png?1708426518", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/call-center-software/genesys-cloud/", "description": "Bottom line: Genesys Cloud CX is an omnichannel contact center platform built to handle customer interactions across voice, chat, email and digital channels from one place. It works for call centers of any size, so you get the same core toolset whether you're a small startup or a large operation.If you want a system your agents can actually learn quickly, this is a strong fit. Users say the interface covers the essentials and is easy to configure. The customer support gets high marks too, wit...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 92, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 7, "url": "https://www.selecthub.com/c/call-center-software/#product-dialpad-contact-center", "item": { "@type": "SoftwareApplication", "name": "Dialpad Contact Center", "image": "https://cdn.selecthub.com/products/a1bcb47486d5abaeabf8fc1d64abe62b-36e1570c3d3153eff8f9c3c3048f28e0/resources/normal/logo.png?1693319156", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/call-center-software/dialpad-contact-center/", "description": "Bottom line: Dialpad Contact Center is a solid cloud-based pick if you want a call center that's easy for agents to learn and quick to set up. It works well across businesses of all sizes, and you'll get the most out of it if AI-assisted calling and omnichannel support matter to you.The cloud setup means you can scale your operation up or down as call volume shifts, so it fits seasonal swings and growth. Agents tend to pick up the interface fast, which keeps onboarding light.Where you'll want...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 90, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 8, "url": "https://www.selecthub.com/c/call-center-software/#product-cxone", "item": { "@type": "SoftwareApplication", "name": "CXone", "image": "https://cdn.selecthub.com/products/3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3/resources/normal/logo.png?1693317030", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/customer-experience-software/cxone/", "description": "Bottom line: CXone is a cloud contact center platform built for you if you need to handle high call and message volume across many channels at once. It works for call centers of any size, but it fits especially well if you want omnichannel coverage and AI-driven routing in one system.You get more than 30 ways for customers to reach agents, from voice and IVR to chat, SMS and social. Routing uses customer data and analytics to send each contact to the right agent, which helps if your team jugg...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 89, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 9, "url": "https://www.selecthub.com/c/call-center-software/#product-callhippo", "item": { "@type": "SoftwareApplication", "name": "CallHippo", "image": "https://cdn.selecthub.com/products/2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07/resources/normal/logo.png?1693318454", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/virtual-phone-systems/callhippo/", "description": "Bottom line: CallHippo is a cloud phone system built for startups and small businesses that want reliable call center features without a big bill. If you handle support or sales calls and need a simple setup, it's a strong pick. Larger teams with heavy customization needs may find it thin.The web-based setup means you skip desk phones and work from any device. That makes it easy to get agents up and running fast, whether they're in the office or remote.International calling is where it really...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 86, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 10, "url": "https://www.selecthub.com/c/call-center-software/#product-five9", "item": { "@type": "SoftwareApplication", "name": "Five9", "image": "https://cdn.selecthub.com/products/e57c6b956a6521b28495f2886ca0977a-8d5f2001bb2e4c6bb1353e04fc75138d/resources/normal/logo.png?1693316229", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/call-center-software/five9/", "description": "Bottom line: Five9 is a cloud contact center built to help you route calls, manage agents and run support across voice and digital channels. It's a solid fit if you're a small or midsize operation that wants to move off on-premises hardware and let agents work from anywhere.The platform really clicks for customer service teams that need intelligent routing and pre-built CRM connections. It ties into Salesforce, Microsoft, Oracle, Zendesk and NetSuite, so agents see customer details the moment...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 86, "bestRating": 100, "worstRating": 0 } } } } ] } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/call-center-software/avaya/#software", "name": "Avaya", "image": "https://cdn.selecthub.com/products/d1ee59e20ad01cedc15f5118a7626099-d6c86170be8ea312cbb33553c911ae46/resources/normal/logo.png?1693316403", "url": "https://www.selecthub.com/p/call-center-software/avaya/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Call Center Software", "operatingSystem": "Web-based", "description": "Bottom line: Avaya is built for large enterprises that run complex customer service operations and have the IT resources to manage a feature-rich call center platform. If you're a small team on a tight budget, it's probably more than you need.The strength here is breadth. You get omnichannel handling, intelligent routing, customizable dashboards, and deep reporting in one place. It also connects with CRM and ERP systems, so customer data and workflows stay in sync across your business.That breadth comes with tradeoffs. Users find the feature-heavy setup hard to implement and manage, especially without dedicated IT staff. Pricing starts around $30 per user per month, but the full cost can climb fast and push it out of reach for smaller operations.If you can handle the complexity and the price, Avaya gives you a powerful way to manage customer interactions at scale. Just go in knowing some users report outages and slow support, so weigh that against your uptime needs.", "featureList": [ "Intelligent call routing – Routes each call to the agent best equipped to handle it, cutting wait times and speeding up resolution.", "Omnichannel support – Customers can connect through voice, email, chat, or social media and pick the channel they prefer.", "Workforce engagement – Uses game mechanics to lift agent engagement and tracks application usage, off-phone activity, and schedule adherence.", "Quality management – Automates scoring evaluations and coaching, and gives agents call recordings and live monitoring to sharpen their work.", "Reporting and analytics – Dashboards show key metrics on performance and customer trends so you can spot where to improve." ], "offers": { "@type": "Offer", "price": 30, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-09T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 97, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Avaya is built for large enterprises that run complex customer service operations and have the IT resources to manage a feature-rich call center platform. If you're a small team on a tight budget, it's probably more than you need.The strength here is breadth. You get omnichannel handling, intelligent routing, customizable dashboards, and deep reporting in one place. It also connects with CRM and ERP systems, so customer data and workflows stay in sync across your business.That br..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/#software", "name": "RingCentral Contact Center", "image": "https://cdn.selecthub.com/products/c705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533/resources/normal/logo.png?1693318523", "url": "https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Call Center Software", "operatingSystem": "Web-based", "description": "Bottom line: RingCentral Contact Center is a cloud-based call center platform built for handling customer interactions across phone, email, chat and social in one place. It works well if you want omnichannel routing and solid reporting without running on-premises hardware. It fits you whether you're a small team or a large one scaling up call volume.The biggest draw is the omnichannel setup. You manage every customer conversation from a single platform, which makes it easier to resolve issues quickly no matter how someone reaches you. AI handles routine work like routing and lead qualification, so agents spend more time on complex calls.Reporting is another strong point. You get detailed dashboards on agent performance and queue metrics, plus custom reports you can share with stakeholders. The cloud setup keeps things affordable compared to traditional systems, with entry pricing starting at $25 per user per month.Where you'll hit friction is customization and integrations, which some users find limiting. A few also report occasional outages and frustration with add-on costs for essential features. Weigh those against your need for deep configuration before committing.", "featureList": [ "Inbound call routing – Uses IVR, CTI and automatic call distribution to connect callers to the right agent without making them repeat their questions.", "Omnichannel communication – Tracks, filters and routes conversations across multiple channels in real time, from first contact through resolution.", "Call monitoring tools – You can monitor calls, queues and call quality scores, and offer real-time coaching to agents during live calls.", "Outbound dialing – Automated dialing removes manual number entry, and timing tools help you decide when and how to reach specific customers.", "Reporting and analytics – Personalized dashboards track queue, agent and usage metrics, and intelligent bots send real-time KPI alerts to agents." ], "offers": { "@type": "Offer", "price": 25, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-09T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 97, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: RingCentral Contact Center is a cloud-based call center platform built for handling customer interactions across phone, email, chat and social in one place. It works well if you want omnichannel routing and solid reporting without running on-premises hardware. It fits you whether you're a small team or a large one scaling up call volume.The biggest draw is the omnichannel setup. You manage every customer conversation from a single platform, which makes it easier to resolve issues..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/call-center-software/cisco-contact-center/#software", "name": "Cisco Contact Center", "image": "https://cdn.selecthub.com/products/24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897/resources/normal/logo.webp?1741150507", "url": "https://www.selecthub.com/p/call-center-software/cisco-contact-center/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Call Center Software", "operatingSystem": "Web-based", "description": "Bottom line: Cisco Contact Center is built for large operations with complex routing needs, and it's a strong pick if you're running a high-volume call center across many channels. If you're a smaller team, you'll likely find more user-friendly and affordable options elsewhere.The real strength here is scale. You can start with a small center and grow to thousands of agents, and you get both cloud and on-premises options depending on how you want to deploy. That flexibility matters if you're not ready to move everything to the cloud at once.It also fits well if you already run other Cisco tools or need to tie into a CRM like Salesforce or MS Dynamics. The pre-built connectors give agents a unified view of customer data, which keeps workflows tight.The tradeoffs are real, though. The interface takes some getting used to, and a few users mention call quality hiccups. Pricing starts at $100 per user per month, which can feel steep for a small operation once you factor in setup and ongoing fees. For enterprises that value reliability and deep customization, it's worth a close look.", "featureList": [ "Skill-based routing – Match agent skills and availability to customer needs so inquiries reach the right person and first-call resolution improves", "Flow builder – Build and edit custom contact flows with a drag-and-drop interface, including callbacks, screen pops, and menus, then validate them before going live", "Virtual agent – Offer a 24/7 self-service bot for simple inquiries across chat and voice, cutting routine calls that reach live agents", "Supervisory tools – Silently monitor live calls, barge in, or coach agents privately during a conversation without the caller knowing", "Callback options – Let customers leave a number for a return call instead of waiting in a long queue" ], "offers": { "@type": "Offer", "price": 100, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-09T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 94, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Cisco Contact Center is built for large operations with complex routing needs, and it's a strong pick if you're running a high-volume call center across many channels. If you're a smaller team, you'll likely find more user-friendly and affordable options elsewhere.The real strength here is scale. You can start with a small center and grow to thousands of agents, and you get both cloud and on-premises options depending on how you want to deploy. That flexibility matters if you're ..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/call-center-software/vonage-contact-center/#software", "name": "Vonage Contact Center", "image": "https://cdn.selecthub.com/products/d2ab2b971ff0dc34b54c0eaa664873f0-5ae3a8fb91005d5cb54ad693a7b4fdae/resources/normal/logo.png?1693319154", "url": "https://www.selecthub.com/p/call-center-software/vonage-contact-center/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Call Center Software", "operatingSystem": "Web-based", "description": "Bottom line: Vonage Contact Center is a solid pick if you want a user-friendly call center platform that ties tightly into Salesforce and other CRMs. It works for both small teams and larger operations, though you'll want to weigh cost and scalability before you commit.You get omnichannel support, skill-based routing and an IVR system out of the box, so you can route callers to the right agent and pull in CRM context as calls come in. Users like how easy it is to navigate and manage calls day to day.Reliability is a strong point, with high uptime and consistent call quality for most users. That said, a few report occasional glitches and friction when connecting third-party apps, so test your key integrations early.Pricing starts at $20 per user per month, but some users find the overall cost steep next to competitors. If you're a larger operation, dig into whether it scales the way you need before buying.", "featureList": [ "Virtual receptionist – Build an IVR phone menu and customize call routing for holidays and days off to send callers to the right department.", "Skill-based routing – Match callers to agents using CRM insights so the right person handles each interaction.", "Call queue – Set up messaging prompts and options that connect callers automatically to the appropriate agent.", "Virtual assistant – Answer calls right away through voice-driven, AI-enhanced natural language interactions.", "Call continuity – Reroute calls automatically during emergencies or when your team is away from the office." ], "offers": { "@type": "Offer", "price": 20, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-09T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 94, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Vonage Contact Center is a solid pick if you want a user-friendly call center platform that ties tightly into Salesforce and other CRMs. It works for both small teams and larger operations, though you'll want to weigh cost and scalability before you commit.You get omnichannel support, skill-based routing and an IVR system out of the box, so you can route callers to the right agent and pull in CRM context as calls come in. Users like how easy it is to navigate and manage calls day..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/call-center-software/bright-pattern/#software", "name": "Bright Pattern", "image": "https://cdn.selecthub.com/products/07d5938693cc3903b261e1a3844590ed-5cd10344e3e9ff56cfcbd01392c1b9c9/resources/normal/logo.png?1693318527", "url": "https://www.selecthub.com/p/call-center-software/bright-pattern/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Call Center Software", "operatingSystem": "Web-based", "description": "Bottom line: Bright Pattern is a cloud call center platform built for handling customer conversations across voice, email, chat, and social in one place. It fits you best if you're a mid-sized operation or enterprise juggling several channels and you care about a consistent customer experience.You get omnichannel routing and an interface most agents pick up quickly, which cuts onboarding time. The platform also leans flexible, so you can shape it around unique workflows or more complex customer journeys.The tradeoff shows up in reporting. If you need deep, granular performance analysis, you may find the analytics thinner than what you'd get from heavier competitors. Wiring up CRM and tool integrations can also take technical effort upfront.Pricing starts at $70 per user per month, which sits in competitive territory for cloud contact center software. If your priorities are ease of use and broad channel coverage over advanced reporting, it's a solid fit.", "featureList": [ "Omnichannel routing – Calls, emails, chats, and social messages flow to the right agent based on skills and availability, all from a single interface", "Predictive dialer – Dials lists automatically and connects agents only to live answers, with predictive, manual, progressive, and preview modes to match your campaign", "Answering machine detection – Detects whether a person or a machine picks up, so the system knows when to connect a live caller or leave a message", "Custom IVR menus – Personalized scripts and menus route callers to the right agent and keep prompts aligned with your brand messaging", "Real-time analytics – Dashboards show live stats on queues, agents, and teams, with alerts and feeds into tools like Tableau and Google Data Studio" ], "offers": { "@type": "Offer", "price": 70, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-09T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 92, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Bright Pattern is a cloud call center platform built for handling customer conversations across voice, email, chat, and social in one place. It fits you best if you're a mid-sized operation or enterprise juggling several channels and you care about a consistent customer experience.You get omnichannel routing and an interface most agents pick up quickly, which cuts onboarding time. The platform also leans flexible, so you can shape it around unique workflows or more complex custom..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/call-center-software/genesys-cloud/#software", "name": "Genesys Cloud CX", "image": "https://cdn.selecthub.com/products/470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2/resources/normal/logo.png?1708426518", "url": "https://www.selecthub.com/p/call-center-software/genesys-cloud/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Call Center Software", "operatingSystem": "Web-based", "description": "Bottom line: Genesys Cloud CX is an omnichannel contact center platform built to handle customer interactions across voice, chat, email and digital channels from one place. It works for call centers of any size, so you get the same core toolset whether you're a small startup or a large operation.If you want a system your agents can actually learn quickly, this is a strong fit. Users say the interface covers the essentials and is easy to configure. The customer support gets high marks too, with reviewers noting it's easy to reach a representative and sort out problems.It's also built for distributed teams. You can connect agents, partners and vendors from anywhere, which helps if your contact center isn't all in one building. Pricing starts at $75 per user per month, and users feel the features justify the cost.Where you'll want to set expectations is depth. Some users say a few features feel basic and could go further. Workflows can lag as your data tables and flow results pile up, and there are occasional outages. If you need rock-solid uptime and advanced functionality out of the box, weigh those tradeoffs first.", "featureList": [ "Customer self-service – Speech-enabled IVR and natural language understanding let customers resolve issues on their own, backed by voice bots, AI chatbots and a knowledge base for 24/7 help", "Inbound routing – Route calls with voicemail, custom greetings and an automated callback option so customers aren't stuck waiting when lines are busy", "Outbound campaigns – Reach the right customers through predictive dialing and proactive outreach on their preferred channels to cut down inbound volume", "Workforce engagement – Monitor agent performance and run interactive training, including gamified KPIs, with AI-assisted monitoring and forecasting to hold quality steady", "Reporting and analytics – Track call times, resolution rates, service levels and customer satisfaction on a single dashboard across multiple teams and channels" ], "offers": { "@type": "Offer", "price": 75, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-09T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 92, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Genesys Cloud CX is an omnichannel contact center platform built to handle customer interactions across voice, chat, email and digital channels from one place. It works for call centers of any size, so you get the same core toolset whether you're a small startup or a large operation.If you want a system your agents can actually learn quickly, this is a strong fit. Users say the interface covers the essentials and is easy to configure. The customer support gets high marks too, wit..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/call-center-software/dialpad-contact-center/#software", "name": "Dialpad Contact Center", "image": "https://cdn.selecthub.com/products/a1bcb47486d5abaeabf8fc1d64abe62b-36e1570c3d3153eff8f9c3c3048f28e0/resources/normal/logo.png?1693319156", "url": "https://www.selecthub.com/p/call-center-software/dialpad-contact-center/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Call Center Software", "operatingSystem": "Web-based", "description": "Bottom line: Dialpad Contact Center is a solid cloud-based pick if you want a call center that's easy for agents to learn and quick to set up. It works well across businesses of all sizes, and you'll get the most out of it if AI-assisted calling and omnichannel support matter to you.The cloud setup means you can scale your operation up or down as call volume shifts, so it fits seasonal swings and growth. Agents tend to pick up the interface fast, which keeps onboarding light.Where you'll want to look closer is customization and integrations. The platform doesn't bend much to specific needs, and some teams run into friction connecting it to other apps. If your reporting has to be exact, test that early since accuracy can be inconsistent.Pricing starts at $75 per user per month, which is reasonable for the AI features you get. Just weigh it carefully if you run high call volumes or have complex requirements, where costs and limits show up more.", "featureList": [ "IVR systems – Route calls automatically and serve customers around the clock when agents aren't available.", "Voice intelligence – Uses speech recognition and machine learning to deliver real-time call transcripts and coaching recommendations during live calls.", "Screen capture – Records an agent's full screen during calls so supervisors can review performance and give specific feedback.", "Computer telephony integration – Creates screen pops inside Zendesk and Salesforce so agents see customer context the moment a call lands.", "Call analytics – Track call center performance against KPIs through dashboards that surface where operations need tuning." ], "offers": { "@type": "Offer", "price": 75, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-09T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 90, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Dialpad Contact Center is a solid cloud-based pick if you want a call center that's easy for agents to learn and quick to set up. It works well across businesses of all sizes, and you'll get the most out of it if AI-assisted calling and omnichannel support matter to you.The cloud setup means you can scale your operation up or down as call volume shifts, so it fits seasonal swings and growth. Agents tend to pick up the interface fast, which keeps onboarding light.Where you'll want..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/customer-experience-software/cxone/#software", "name": "CXone", "image": "https://cdn.selecthub.com/products/3a61ed715ee66c48bacf237fa7bb5289-3d12f949669e088961fb3a28918d1ae3/resources/normal/logo.png?1693317030", "url": "https://www.selecthub.com/p/customer-experience-software/cxone/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Call Center Software", "operatingSystem": "Web-based", "description": "Bottom line: CXone is a cloud contact center platform built for you if you need to handle high call and message volume across many channels at once. It works for call centers of any size, but it fits especially well if you want omnichannel coverage and AI-driven routing in one system.You get more than 30 ways for customers to reach agents, from voice and IVR to chat, SMS and social. Routing uses customer data and analytics to send each contact to the right agent, which helps if your team juggles a mix of inbound and outbound work.It plays nicely with tools you likely already run, including Salesforce, Microsoft 365, Zendesk and RingCentral. That said, users find the setup can get tricky, and connecting it to existing systems sometimes leads to data silos.Be ready for a learning curve, and know that customization and reporting flexibility are weaker spots. Pricing starts at $100 per user per month, which can feel steep for a smaller operation. If you want a feature-rich platform and can invest the time to ramp up, it's a strong fit.", "featureList": [ "Automatic call distribution – Routes each contact to the right agent using customer data and sentiment, so more interactions get resolved faster", "Interactive voice response – Automates common requests and pulls in CRM and database data, cutting the repeat questions agents have to ask", "Predictive dialer – Runs outbound voice and digital campaigns with no-pause dialing to cut hang-ups and move through call lists quicker", "Conversational AI and chatbots – Lets you deploy NLP-powered bots through a bring-your-own-bot framework to expand self-service for routine requests", "Call and screen recording – Unifies call, digital and screen recordings in one interface while meeting PCI, GDPR and HIPAA requirements" ], "offers": { "@type": "Offer", "price": 100, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-09T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 89, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: CXone is a cloud contact center platform built for you if you need to handle high call and message volume across many channels at once. It works for call centers of any size, but it fits especially well if you want omnichannel coverage and AI-driven routing in one system.You get more than 30 ways for customers to reach agents, from voice and IVR to chat, SMS and social. Routing uses customer data and analytics to send each contact to the right agent, which helps if your team jugg..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/virtual-phone-systems/callhippo/#software", "name": "CallHippo", "image": "https://cdn.selecthub.com/products/2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07/resources/normal/logo.png?1693318454", "url": "https://www.selecthub.com/p/virtual-phone-systems/callhippo/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Call Center Software", "operatingSystem": "Web-based", "description": "Bottom line: CallHippo is a cloud phone system built for startups and small businesses that want reliable call center features without a big bill. If you handle support or sales calls and need a simple setup, it's a strong pick. Larger teams with heavy customization needs may find it thin.The web-based setup means you skip desk phones and work from any device. That makes it easy to get agents up and running fast, whether they're in the office or remote.International calling is where it really fits. You can buy local numbers in over 50 countries, and the calling rates stay competitive. If you have customers or agents abroad, that can cut your phone costs.The tradeoff is room to grow. Integrations are limited, call quality can dip, and support can be slow when you hit a snag. Pricing is competitive at $15 per user per month, but add-ons can stack up over time.", "featureList": [ "Power dialer – Automatically dials numbers from an uploaded list, so agents stop dialing by hand and get through more calls each shift", "Smart switch – Lets agents pick from several telephone providers before a call to avoid connectivity issues and find the best connection", "Call barging – You can listen to live calls and step in to guide agents mid-conversation, which helps resolve customer issues faster", "Call queueing – Keeps callers on hold with custom messages and tells them how long the wait is, so you handle volume without extra staff", "Speech analytics – Reviews call interactions to surface objections and key moments, giving you a fast read on how the team is performing" ], "offers": { "@type": "Offer", "price": 15, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-09T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 86, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: CallHippo is a cloud phone system built for startups and small businesses that want reliable call center features without a big bill. If you handle support or sales calls and need a simple setup, it's a strong pick. Larger teams with heavy customization needs may find it thin.The web-based setup means you skip desk phones and work from any device. That makes it easy to get agents up and running fast, whether they're in the office or remote.International calling is where it really..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/call-center-software/five9/#software", "name": "Five9", "image": "https://cdn.selecthub.com/products/e57c6b956a6521b28495f2886ca0977a-8d5f2001bb2e4c6bb1353e04fc75138d/resources/normal/logo.png?1693316229", "url": "https://www.selecthub.com/p/call-center-software/five9/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Call Center Software", "operatingSystem": "Web-based", "description": "Bottom line: Five9 is a cloud contact center built to help you route calls, manage agents and run support across voice and digital channels. It's a solid fit if you're a small or midsize operation that wants to move off on-premises hardware and let agents work from anywhere.The platform really clicks for customer service teams that need intelligent routing and pre-built CRM connections. It ties into Salesforce, Microsoft, Oracle, Zendesk and NetSuite, so agents see customer details the moment a call lands. Users also like how well it supports remote work without much extra effort.The tradeoff is setup. Implementation runs long and involves a lot of steps, so plan for a slow rollout. Reporting can be tough to use on your own, and some core calling features don't always hold up mid-call.At $100 per user per month to start, it sits at the premium end. If you want the routing and remote-work strengths, demo it thoroughly first to make sure the call handling and reporting work for your team.", "featureList": [ "Omnichannel routing – Engagement workflows send each customer to the right agent through their preferred channel, from calls and SMS to social and video", "Intelligent virtual agent – Bots handle repetitive queries on their own so your agents can spend more time on complex issues", "Agent Assist – Automatic call summaries and transcripts cut after-call work, and agents get coaching and knowledge base articles during the call", "CRM integrations – Pre-built adapters for Salesforce, NetSuite, Oracle, Microsoft and Zendesk give agents one place to capture customer interactions", "Workforce management – Track schedule adherence and align staffing with demand, with self-service tools that extend to mobile devices" ], "offers": { "@type": "Offer", "price": 100, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-09T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 86, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Five9 is a cloud contact center built to help you route calls, manage agents and run support across voice and digital channels. It's a solid fit if you're a small or midsize operation that wants to move off on-premises hardware and let agents work from anywhere.The platform really clicks for customer service teams that need intelligent routing and pre-built CRM connections. It ties into Salesforce, Microsoft, Oracle, Zendesk and NetSuite, so agents see customer details the moment..." } } { "@context": "https://schema.org", "@type": "Article", "headline": "Best Call Center Software of 2026", "author": [ { "@type": "Person", "name": "Kriti Sahay", "url": "https://www.selecthub.com/author/kriti-sahay/", "jobTitle":"Technical Content Writer", "image": "https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png" }, { "@type": "Person", "name": "Dhanasri Yasam", "url": "https://www.selecthub.com/author/dhanasri-yasam/", "jobTitle":"Senior Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Dhanasri-Yasam-96x96.jpg" }, { "@type": "Person", "name": "Manan Roy", "url": "https://www.selecthub.com/author/manan-roy/", "jobTitle":"Principal Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Manan-Roy-96x96.png" }, { "@type": "Person", "name": "Hunter Lowe", "url": "https://www.selecthub.com/author/hunter-lowe/", "jobTitle":"Content Editor", "image": "https://www.selecthub.com/wp-content/uploads/2023/11/cropped-Hunter-Headshot-96x96.jpg" } ], "publisher":{ "@type": "Organization", "name": "SelectHub", "logo": { "@type":"ImageObject", "url": "https://www.selecthub.com/wp-content/uploads/2019/10/favicon.png" } }, "dateModified": "2026-07-09T00:00:00+00:00", "mainEntityOfPage": "https://www.selecthub.com/c/call-center-software/" } ```