[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Center Software](https://www.selecthub.com/c/call-center-software/) \> [Genesys Cloud CX](https://www.selecthub.com/p/call-center-software/genesys-cloud/) \> Genesys Cloud CX vs VICIdial # Genesys Cloud CX vs VICIdial Last Updated: April 6th, 2026 Our analysts compared [Genesys Cloud CX](https://www.selecthub.com/p/call-center-software/genesys-cloud/) vs [VICIdial](https://www.selecthub.com/p/call-center-software/vicidial/) based on data from our 400+ point analysis of [Call Center Software](https://www.selecthub.com/c/call-center-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Call Center Software&cta=call-center-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [User Ratings](#user-sentiment-section) [Screenshots](#product-screenshots) [![Genesys Cloud CX Software Tool](https://cdn.selecthub.com/products/470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2/resources/normal/logo.png?1708426518)](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [![VICIdial Software Tool](https://cdn.selecthub.com/products/8346db44a721fa863ca38180638bad3d-ac4719f3cc3818a802ebe92253f091cb/resources/normal/logo.png?1735064526)](https://www.selecthub.com/p/call-center-software/vicidial/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Genesys%2BCloud%2BCX&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Genesys%2BCloud%2BCX&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Genesys%2BCloud%2BCX&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Genesys%2BCloud%2BCX&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=VICIdial&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8346db44a721fa863ca38180638bad3d-ac4719f3cc3818a802ebe92253f091cb%2Fresources%2Fnormal%2Flogo.png%3F1735064526) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=VICIdial&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8346db44a721fa863ca38180638bad3d-ac4719f3cc3818a802ebe92253f091cb%2Fresources%2Fnormal%2Flogo.png%3F1735064526) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=VICIdial&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8346db44a721fa863ca38180638bad3d-ac4719f3cc3818a802ebe92253f091cb%2Fresources%2Fnormal%2Flogo.png%3F1735064526&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=VICIdial&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8346db44a721fa863ca38180638bad3d-ac4719f3cc3818a802ebe92253f091cb%2Fresources%2Fnormal%2Flogo.png%3F1735064526&price=1) ### Products Insights Overall Rating Comparison [ Analyst Rating 92 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (798 Reviews) ](#user-sentiment-section) [ Analyst Rating we're gathering data Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (311 Reviews) ](#user-sentiment-section) Price Starts From $75/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Genesys Cloud CX&category=Call Center Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2/resources/normal/logo.png?1708426518) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Genesys%2BCloud%2BCX&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcall-center-software%2Fgenesys-cloud-vs-vicidial%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518&price=2) Tailored to your specific needs $0 Free, Open-Source [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=VICIdial&category=Call Center Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/8346db44a721fa863ca38180638bad3d-ac4719f3cc3818a802ebe92253f091cb/resources/normal/logo.png?1735064526) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=VICIdial&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcall-center-software%2Fgenesys-cloud-vs-vicidial%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8346db44a721fa863ca38180638bad3d-ac4719f3cc3818a802ebe92253f091cb%2Fresources%2Fnormal%2Flogo.png%3F1735064526&price=1) Tailored to your specific needs Pros What we like about Genesys Cloud CX and VICIdial: **Usability:** According to 89% of users who evaluated this aspect, the software is relatively easy to learn and use. **Customer Service:** 96% of users who mentioned this were satisfied with the product’s customer service. **Price:** The product offers the best features for the price, according to 88% of users. **Feature Rich:** User reviews consistently highlight VICIdial's extensive feature set, encompassing predictive dialing, call recording, and multi-channel communication options like phone, email, and chat. **Reliable and Scalable:** Users value VICIdial for its dependability and capacity to accommodate growth, making it suitable for both small and large call centers. **Compliant with Regulations:** VICIdial's adherence to industry regulations such as FCC, FTC, OFCOM, and GDPR provides peace of mind for businesses operating in regulated environments. **Strong Integration Capabilities:** The software's compatibility with popular third-party applications like Salesforce, Zoho, and Zendesk extends its functionality and streamlines workflows for businesses already using these platforms. Cons What we dislike about Genesys Cloud CX and VICIdial: **Feature Performance:** According to 45% of users who evaluated this aspect, the software is lacking in some of its advertised features. Specifically, workflow processes can lag when the number of data tables and flow results increase. **Setup Complexity:** VICIdial requires a complex setup process involving computers, software, and networks, potentially posing challenges for businesses without dedicated IT resources. **Staffing Costs:** Running a call center with VICIdial necessitates hiring and training staff, which can strain budgets, especially for smaller businesses or startups. **User Interface:** User reviews indicate that the user interface, particularly the agent portal, could benefit from modernization and customization options for a more user-friendly experience. ### Our Review Genesys Cloud is an omnichannel contact center solution that streamlines customer relationships. It brings calls, chats, emails and other communications into one centralized interface to produce seamless interactions. Users report that the interface covers the essentials and is easy to use and configure. They are also impressed by its customer support, noting that it’s easy to get through to representatives and resolve problems. However, some users say that the product would benefit from more advanced functionality and improvement to some of its basic features. In all, Genesys Cloud is suitable for businesses of all sizes that wish to offer comprehensive customer support. [Show more](#) Is VICIdial the real dial-tone when it comes to open-source contact center solutions? User reviews from the past year suggest that VICIdial is a powerful and cost-effective solution, particularly for organizations familiar with open-source software. Users rave about its robust feature set, including predictive dialing, call recording, and multi-channel communication, which are essential for managing high call volumes and diverse customer interactions. Its scalability and compliance with industry regulations make it suitable for both small businesses and large enterprises. However, some users find the interface outdated and point out occasional slowdowns in reporting and analytics, which can hinder real-time decision-making. Think of it like having a high-performance engine in a car with a vintage dashboard - the power is there, but the presentation needs an update. Despite these drawbacks, VICIdial's adaptability, open-source nature, and comprehensive features make it a compelling choice for organizations seeking a cost-effective contact center solution, especially those with the technical expertise to navigate its complexities. It's like a Swiss Army knife for call centers - it has a tool for everything, but you need to know how to use it. [Show more](#) ### Key Features * **Customer Self-Service:** Use speech-enabled IVR and Natural Language Understanding (NLU) to help customers resolve issues without the need for a live agent. Simplify support experiences and offer 24/7 assistance with conversational voice bots and AI-powered chatbots. Design a knowledge base of support resources for customers and agents.. * **Cloud CX Voice:** Get public access to any subscribed cloud CX service via VoIP telephony through new or existing phone numbers.. * **Bring Your Own Carrier (BYOC):** Integrate with any cloud-based or on-site carrier to unify communications and supplement existing infrastructure. * **Inbound Routing:** Ensure positive, consistent customer experiences with call routing, voicemail, custom greetings and an automated callback option for when lines are busy. * **Outbound Campaigns:** Target the right customers through predictive dialing and proactive outreach through customers’ preferred channels. Engage website visitors with personalized messages. Decrease the volume and variability of inbound communications. [read more...](#) * **Customizations:** Customize reports, languages and dialing methods, and connect the platform to other tools you use, like your lead management system or CRM. Create a customized phone menu (IVR) and import/export data easily. * **System Integration:** Integrate with a suite of applications, special reporting tools and ERP systems. * **Hosting:** Use features designed specifically for call centers, such as custom-built servers to handle network load, tools to clean up phone number lists, strong data encryption to keep information safe and soundboards to help your agents sound their best. * **Scalable Hardware:** Scale easily to accommodate increasing availability and capacity demands with hardware options that fit call centers of all sizes. * **SMB Hardware:** Perfect for small to medium call centers. Built with quality parts and comes in different sizes to fit your office space, and can handle up to 25 outbound agents or 40 inbound agents. * **Enterprise Hardware:** Built for high volume and can handle up to 1,000 outbound or 1,500 inbound agents. * **Accessories:** Include cards for phone lines, tools for better sound quality and devices to keep everything running smoothly. * **SMB Hardware:** Perfect for small to medium call centers. Built with quality parts and comes in different sizes to fit your office space, and can handle up to 25 outbound agents or 40 inbound agents. [read more...](#) ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Genesys Cloud CX has an analyst rating of 92\. Our analysts are still gathering data for VICIdial. 92 we're gathering data Features Comparison **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. 87 we're gathering data **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. 100 we're gathering data **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. 100 we're gathering data [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Call Center Software) ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) How Genesys Cloud CX compares against the top 9 functional requirements as defined by SelectHub project data. Genesys Cloud CX VICIdial \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence AndAnalytics Voicemail AndMessaging Workforce Management 87 100 100 88 100 88 85 86 100 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. 87% 0% 13% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Dialers** Automate outbound calls to your contact list for sales and reminders, so your agents spend less time dialing and more time engaging with customers. 88% 0% 12% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Mobile Capabilities** Manage your entire contact center and let agents handle calls from any location using their preferred device, ensuring uninterrupted service and flexibility. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Phone System** Manage all your business calls reliably through an internet connection, making it easy to scale your operations without buying expensive, traditional phone hardware. 88% 0% 12% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Voice Intelligence And Analytics** Understand exactly what your customers are feeling and what your best agents are saying by automatically analyzing every spoken word. 75% 13% 12% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Voicemail And Messaging** Allow customers to easily leave you a voice or text message if they cannot connect with an agent, so you never miss an important opportunity. 86% 0% 14% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Workforce Management** Optimize your scheduling and forecasting to ensure you always have the right number of agents available to meet predicted customer demand and call volume. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Call Center Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Platform Capabilities** Integrate all your critical business tools, like your customer relationship management system, so agents have a complete view of the customer instantly. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Requirements Summary** Of typical requirements, 91.6% are fully supported out of the box by Genesys Cloud CX including Call Routing System, Collaboration and Mobile Capabilities. We are still evaluating data for VICIdial at this time. VICIdial has an analyst rating of and a user sentiment rating of 'excellent' based on 311 reviews, while Genesys Cloud CX has an analyst rating of 92 and a user sentiment rating of 'great' based on 798 reviews. ### User Sentiment Summary Genesys Cloud CX has a user sentiment rating of 84 based on 798 reviews. VICIdial has a user sentiment rating of 93 based on 311 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 798 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 311 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 84% of users recommend this product Genesys Cloud CX has a 'great' User Satisfaction Rating of 84% when considering 798 user reviews from 4 recognized software review sites. 93% of users recommend this product VICIdial has a 'excellent' User Satisfaction Rating of 93% when considering 311 user reviews from 3 recognized software review sites. User Review Scores **FinancesOnline** n/a **4.6** (16) **G2.com, Inc** **4.3** (460) **4.3** (36) **Capterra Inc** **4.1** (107) **4.7** (259) **Gartner, Inc** **4.6** (59) n/a **TrustRadius** **3.8** (172) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated Genesys Cloud CX and concluded it earns best-in-class honors for Call Routing System, Collaboration and Workforce Management. ![Call Routing System Award]() ![Collaboration Award]() Show more ![Workforce Management Award]() VICIdial stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Genesys Cloud CX Alternatives](https://www.selecthub.com/call-center-software/genesys-cloud/alternatives/) [ VICIdial Alternatives](https://www.selecthub.com/call-center-software/vicidial/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Our analysts compared Genesys Cloud CX vs VICIdial based on data from our 400 point analysis of Call Center Software, users reviews, and our own crowdsourced data from our free software selection platform. [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) ### Top Alternatives in Call Center Software [ Amazon Connect ](https://www.selecthub.com/p/call-center-software/amazon-connect/) [ Avaya ](https://www.selecthub.com/p/call-center-software/avaya/) [ Bright Pattern ](https://www.selecthub.com/p/call-center-software/bright-pattern/) [ CallHippo ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [ Cisco Contact Center ](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [ CXone ](https://www.selecthub.com/p/customer-experience-software/cxone/) [ Dialpad Contact Center ](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [ Engage Voice for Zendesk ](https://www.selecthub.com/p/call-center-software/engage-voice-for-zendesk/) [ Five9 ](https://www.selecthub.com/p/call-center-software/five9/) [ RingCentral Contact Center 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Software Vector Graphics Software Vendor Risk Management Software Vibe Coding Tools Video Conferencing Platforms Video Editing Software Video Interview Software Virtual Phone Systems Visual Collaboration Tools VoIP Providers Volunteer Management Software VPN Software Vulnerability Management Software Warehouse Management Software WCMS Software Web Design Software Website Builders Whiteboard Software Work Management Software Workflow Management Software Workforce Management Software XDR Software Choose a Category to Select a Product VS Choose a Category to Select a Product Compare ### Head-to-Head Comparison ![Genesys Cloud CX Software Tool]() ![8x8 Software Tool]() [Genesys Cloud CX VS 8x8](https://www.selecthub.com/call-center-software/8x8-vs-genesys-cloud/) ![Genesys Cloud CX Software Tool]() ![Amazon Connect Software Tool]() [Genesys Cloud CX VS Amazon Connect](https://www.selecthub.com/call-center-software/amazon-connect-vs-genesys-cloud/) ![Genesys Cloud CX Software Tool]() ![Avaya Software Tool]() [Genesys Cloud CX VS Avaya](https://www.selecthub.com/call-center-software/avaya-vs-genesys-cloud/) ![Genesys Cloud CX Software Tool]() ![Bright Pattern Software Tool]() [Genesys Cloud CX VS Bright Pattern](https://www.selecthub.com/call-center-software/genesys-cloud-vs-bright-pattern/) ![Genesys Cloud CX Software Tool]() ![Cisco Contact Center Software Tool]() [Genesys Cloud CX VS Cisco Contact Center](https://www.selecthub.com/call-center-software/genesys-cloud-vs-cisco-contact-center/) ![Genesys Cloud CX Software Tool]() ![Dialpad Contact Center Software Tool]() [Genesys Cloud CX VS Dialpad Contact Center](https://www.selecthub.com/call-center-software/genesys-cloud-vs-dialpad-contact-center/) ![Genesys Cloud CX Software Tool]() ![Engage Voice for Zendesk Software Tool]() [Genesys Cloud CX VS Engage Voice for Zendesk](https://www.selecthub.com/call-center-software/genesys-cloud-vs-engage-voice-for-zendesk/) ![Genesys Cloud CX Software Tool]() ![Five9 Software Tool]() [Genesys Cloud CX VS Five9](https://www.selecthub.com/call-center-software/five9-vs-genesys-cloud/) ![Genesys Cloud CX Software Tool]() ![LiveOps Software Tool]() [Genesys Cloud CX VS LiveOps](https://www.selecthub.com/call-center-software/liveops-vs-genesys-cloud/) ![Genesys Cloud CX Software Tool]() ![RingCentral Contact Center Software Tool]() [Genesys Cloud CX VS RingCentral Contact Center](https://www.selecthub.com/call-center-software/genesys-cloud-vs-ringcentral-contact-center/) ![Genesys Cloud CX Software Tool]() ![TalkDesk Software Tool]() [Genesys Cloud CX VS TalkDesk](https://www.selecthub.com/call-center-software/talkdesk-vs-genesys-cloud/) ![Genesys Cloud CX Software Tool]() ![Vonage Contact Center Software Tool]() [Genesys Cloud CX VS Vonage Contact Center](https://www.selecthub.com/call-center-software/genesys-cloud-vs-vonage-contact-center/) **Need expert advice?** Let us know, we're here to help you [GET ADVICE NOW](https://pmo.selecthub.com/guided-services/?category=Call Center Software) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/call-center-software-requirements-onsi/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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