[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Center Software](https://www.selecthub.com/c/call-center-software/) \> [Upcall](https://www.selecthub.com/p/call-center-software/upcall/) \> Upcall vs Cisco Contact Center # Upcall vs Cisco Contact Center Last Updated: August 17th, 2026 Our analysts compared [Upcall](https://www.selecthub.com/p/call-center-software/upcall/) vs [Cisco Contact Center](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) based on data from our 400+ point analysis of [Call Center Software](https://www.selecthub.com/c/call-center-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Call Center Software&cta=call-center-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Upcall Software Tool](https://cdn.selecthub.com/products/8292195f4bd46e2ba9790f674a4c906f-8fdfa7ef4146d21a272cd1199fdb3b07/resources/original/logo.svg?1740408948)](https://www.selecthub.com/p/call-center-software/upcall/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![Cisco Contact Center Software Tool](https://cdn.selecthub.com/products/24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897/resources/normal/logo.webp?1741150507)](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Upcall&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8292195f4bd46e2ba9790f674a4c906f-8fdfa7ef4146d21a272cd1199fdb3b07%2Fresources%2Foriginal%2Flogo.svg%3F1740408948) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Upcall&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8292195f4bd46e2ba9790f674a4c906f-8fdfa7ef4146d21a272cd1199fdb3b07%2Fresources%2Foriginal%2Flogo.svg%3F1740408948) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Upcall&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8292195f4bd46e2ba9790f674a4c906f-8fdfa7ef4146d21a272cd1199fdb3b07%2Fresources%2Foriginal%2Flogo.svg%3F1740408948&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Upcall&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8292195f4bd46e2ba9790f674a4c906f-8fdfa7ef4146d21a272cd1199fdb3b07%2Fresources%2Foriginal%2Flogo.svg%3F1740408948&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507&price=2) ### Products Insights Overall Rating Comparison [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (22 Reviews) ](#user-sentiment-section) [ Analyst Rating Cisco Contact Center - Analyst Score: 94 out of 100 94 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (261 Reviews) ](#user-sentiment-section) Price Starts From Custom Quote i [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Upcall&category=Call Center Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/8292195f4bd46e2ba9790f674a4c906f-8fdfa7ef4146d21a272cd1199fdb3b07/resources/original/logo.svg?1740408948) $100/User, Monthly Free Trial is unavailable → Pros What we like about Upcall and Cisco Contact Center: **High-Quality Callers:** User reviews consistently praise Upcall for its professional callers who go beyond simple script-reading, engaging with leads in a thoughtful and effective manner. **Strong Lead Generation:** Upcall excels at converting average leads into successful appointments, demonstrating its effectiveness in lead generation and qualification. **Excellent Customer Support:** Users highlight Upcall's responsive and helpful customer support team, ensuring a smooth experience and addressing any issues promptly. **Seamless Integration:** Cisco Contact Center seamlessly integrates with other Cisco tools, promoting team collaboration and streamlined workflows. **Positive User Reviews:** User reviews highlight Cisco Contact Center's effectiveness in managing customer interactions, earning a 7.6 out of 10 rating on TrustRadius. **Omnichannel Capabilities:** Cisco Contact Center excels in handling both inbound and outbound customer interactions across various channels, ensuring a consistent customer experience. Cons What we dislike about Upcall and Cisco Contact Center: **Caller Responsiveness:** User reviews mention occasional instances where callers were non-responsive, potentially impacting customer experience and campaign efficiency. **Limited Control Over Callers:** Some users expressed concerns about the lack of control over which specific agents make calls on behalf of their company, potentially impacting brand consistency and messaging. **Added Initial Costs:** While call center software can save you money in the long haul, it can be a bit pricey to get started, especially for smaller businesses. There are the upfront costs of buying the software and then maintenance, like paying subscription fees every month. Companies need to take a good look at their budget and make sure the benefits outweigh those costs. **Connectivity Issues:** Cloud-based call center software relies on a steady internet connection for agents who work from home. If the internet goes down, so does communication with customers. Companies should have backup plans in case the internet goes out so they can keep helping customers. **Limited Adaptability:** Call center software comes with many features and ways to customize it, but sometimes, it might not do exactly what a business needs. This can lead to figuring out workarounds or having to buy extra software to fill in the gaps, which can make things more complicated and expensive. ### Our Review What's all the up-roar about Upcall? User reviews from the past year paint a largely positive picture of this call center software, particularly for its ability to connect businesses with high-quality callers. Unlike typical call center services known for their scripted interactions, Upcall prides itself on providing callers who are not only professional but also capable of thinking outside the box, leading to more engaging and productive conversations with leads. This strength is not just a marketing gimmick; it's corroborated by users who rave about Upcall's exceptional appointment conversion rates, even from average-quality leads. Imagine a basketball team where even the bench players can consistently sink those crucial three-pointers – that's the kind of reliability Upcall aims to offer.However, no software is without its flaws. Some users have pointed out a lack of granular control over individual callers and occasional instances of non-responsiveness. Think of it like delegating tasks to a team – while you trust their overall competence, there might be times when you wish you had a bit more oversight or quicker responses. Despite these hiccups, Upcall maintains a commendable user satisfaction rating, indicating that the pros generally outweigh the cons. Upcall seems tailor-made for medium to large businesses seeking to elevate their customer support and turbocharge lead generation. Its ability to integrate seamlessly with popular CRMs, coupled with its affordability, makes it a compelling choice for companies looking to streamline their operations without breaking the bank. While the lack of complete control over callers might give some businesses pause, Upcall's focus on providing intelligent and adaptable callers, as evidenced by user testimonials and high conversion rates, positions it as a valuable asset in today's competitive market. Show more Can you hear me now? Cisco Contact Center (CCC) has been making waves in the customer service industry, but is it all it's cracked up to be? User reviews from the past year reveal a mixed bag of impressions. On one hand, CCC earns praise for its robust features, particularly its omnichannel routing capabilities and real-time analytics. Users highlight the platform's ability to seamlessly integrate with existing CRM systems, which streamlines workflows and boosts agent productivity. For instance, one user lauded CCC's skill-based routing, which ensures that customer inquiries are directed to the most qualified agents, reducing wait times and enhancing first-call resolution rates. However, CCC isn't without its drawbacks. Some users find the platform's interface less intuitive than cloud-based competitors, leading to a steeper learning curve, especially for new agents. Others report occasional glitches with call quality and dropped calls, which can negatively impact customer experience. Despite these hiccups, CCC's strengths lie in its scalability and reliability, making it a solid choice for large enterprises with complex contact center needs. Smaller businesses, however, might find more user-friendly and cost-effective solutions elsewhere. Show more ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Cisco Contact Center has an analyst rating of 94\. Our analysts are still gathering data for Upcall. we're gathering data Cisco Contact Center - Analyst Score: 94 out of 100 94 Features Comparison **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. we're gathering data 93 **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. we're gathering data 98 **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. we're gathering data 94 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Call Center Software) ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) How Cisco Contact Center compares against the top 9 functional requirements as defined by SelectHub project data. Upcall Cisco Contact Center \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence AndAnalytics Voicemail AndMessaging Workforce Management 93 98 94 88 97 93 90 94 88 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. we're gathering data N/A we're gathering data N/A we're gathering data N/A 87% 9% 4% **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. we're gathering data N/A we're gathering data N/A we're gathering data N/A 94% 6% 0% **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. we're gathering data N/A we're gathering data N/A we're gathering data N/A 86% 14% 0% **Dialers** Automate outbound calls to your contact list for sales and reminders, so your agents spend less time dialing and more time engaging with customers. we're gathering data N/A we're gathering data N/A we're gathering data N/A 88% 0% 12% **Mobile Capabilities** Manage your entire contact center and let agents handle calls from any location using their preferred device, ensuring uninterrupted service and flexibility. we're gathering data N/A we're gathering data N/A we're gathering data N/A 100% 0% 0% **Phone System** Manage all your business calls reliably through an internet connection, making it easy to scale your operations without buying expensive, traditional phone hardware. we're gathering data N/A we're gathering data N/A we're gathering data N/A 88% 6% 6% **Voice Intelligence And Analytics** Understand exactly what your customers are feeling and what your best agents are saying by automatically analyzing every spoken word. we're gathering data N/A we're gathering data N/A we're gathering data N/A 88% 0% 12% **Voicemail And Messaging** Allow customers to easily leave you a voice or text message if they cannot connect with an agent, so you never miss an important opportunity. we're gathering data N/A we're gathering data N/A we're gathering data N/A 86% 14% 0% **Workforce Management** Optimize your scheduling and forecasting to ensure you always have the right number of agents available to meet predicted customer demand and call volume. we're gathering data N/A we're gathering data N/A we're gathering data N/A 83% 0% 17% **Customize This Data For Your Unique Needs**and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Call Center Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Platform Capabilities** Integrate all your critical business tools, like your customer relationship management system, so agents have a complete view of the customer instantly. we're gathering data N/A we're gathering data N/A we're gathering data N/A 100% 0% 0% **Requirements Summary**Of typical requirements, the level of support for Upcall is still being evaluated at this time. Cisco Contact Center supports 87.9% and excels at Platform Capabilities, Call Routing System and Dialers. Upcall has a user sentiment rating of 'excellent' based on 22 reviews, while Cisco Contact Center has an analyst rating of 94 and a user sentiment rating of 'great' based on 261 reviews. ### User Sentiment Summary Upcall has a user sentiment rating of 92 based on 22 reviews. Cisco Contact Center has a user sentiment rating of 83 based on 261 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 22 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 261 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 92% of users recommend this product Upcall has a 'excellent' User Satisfaction Rating of 92% when considering 22 user reviews from 2 recognized software review sites. 83% of users recommend this product Cisco Contact Center has a 'great' User Satisfaction Rating of 83% when considering 261 user reviews from 4 recognized software review sites. User Review Scores **G2.com, Inc** n/a **4.1** (10) **Software Advice, Inc** **4.6** (11) n/a **Capterra Inc** **4.6** (11) **4.5** (5) **Gartner, Inc** n/a **4.4** (116) **TrustRadius** n/a **3.9** (130) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. Upcall stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() No awards. ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [Upcall Alternatives ](https://www.selecthub.com/call-center-software/upcall/alternatives/) [Cisco Contact Center Alternatives ](https://www.selecthub.com/call-center-software/cisco-contact-center/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Real-Time Analytics:** Provides immediate insights into call performance, enabling data-driven decision-making. * **Customizable Call Scripts:** Allows users to tailor scripts to specific campaigns, ensuring consistent messaging. * **Seamless CRM Integration:** Easily connects with popular CRM systems like Salesforce and HubSpot for streamlined data management. * **Automated Call Scheduling:** Efficiently schedules calls based on time zones and availability, optimizing agent productivity. * **Dynamic Call Routing:** Directs calls to the most appropriate agent based on predefined criteria, enhancing customer experience. Show More * **Cloud Contact Center** * **Unified Open Platform:** Enhance workflow efficiency and business processes, and integrate with business tools with its open platform architecture, agent desktop, management and reporting. * **Routing and Queue Management:** Distribute calls intelligently across teams, agents and remote agents in multiple sites. Create routing strategies to leverage skill assignments at the agent or team level. Match agent skill set and availability with customer needs, priorities and values. * **Call Distribution:** Prioritize call distribution depending on agent capabilities, Designate the way calls are distributed to salespeople and reroute them to another available agent if the prior one is elusive. Put the non-responsive worker to an unavailable state to avoid sending them calls and toggle their status back to an active state once they’re back. * **Flow Builder:** Build custom contact flows over system-generated events, including transfer, hang-up and agent answer, while handling customers with precise routing and workflows. Create, edit or validate flows before publication through an automatic drag-and-drop UI interface. Configure Call Associated Data (CAD) variables, courtesy callbacks and transfer activity based on Estimated Wait Time (EWT) and Place In Queue (PIQ) while customers hear music. Enable custom flow requests, including Dual-Tone Multi-Frequency (DTMF), playing prompts, touchtone menus, digit collection, screen pops, triggers for feedback and music in the queue with Webex Experience Management. * **Wrap-Up Codes:** Create deposition codes to track the reason for an agent’s inactivity and call’s end. * **Callback Options:** Offer customers the option to leave their contact numbers and receive a callback from agents rather than waiting in a long queue. * **Disaster Recovery:** Redirect traffic during unexpected emergencies such as transport facility outages, natural disasters and power disruptions. Be productive anytime and anywhere only with the availability of a computer, internet connectivity and phone. * **Single Sign-On:** With a one-time login, you can access all Webex applications. Integrate all call center solutions with your Webex Control Hub identity. * **Webex Control Hub:** Offer a blended administration experience for all collaboration services such as messaging, calling and contact center. Enable a simplified and seamless onboarding experience to users for multiple collaboration services through a unified interface along with security, control entitlements and compliance * **Management Portal:** Set up simple, flexible call flows and routing strategies, direct multi-skilled sales representatives to queues and administer a Default Outdial Automatic Number Identification (ANI). Monitor team performances in real time via call monitoring and dashboards, analyze customer trends by accessing historical reporting and analytics and log out team members who are inactive through the agent state dashboard. * **Supervisory Features:** Access calls and listen to conversations from a dial-in connection or corporate network without the agent or caller's knowledge. Barge in or coach during the call at any time and train the agent privately during a live discussion. * **Email Channel Capabilities:** Pull emails from multiple accounts, set up a template with signatures and greetings, route messages by the subject line keyword analysis and edit emails with rich-text capabilities. Access add-on capabilities such as attachment support with configurable limits, wrap-up codes, audible indicators for new emails, conversation history and grouping. Access email reporting in the analyzer and multi-session support for contacts. * **Text/Social Media Capabilities:** Access various features, including secure interactions, wrap-up code for chats, blind/consult transferring and conferencing, submission of customer satisfaction (CSAT) surveys, reporting on text/social interactions in Analyzer and customer satisfaction history on social channels. * **Virtual Agent (Chat and Voice):** Offer a 24/7 intuitive, self-service experience across multiple channels with a bot for less complex and simple inquiries to customers. Reduce calls to agents, leading to better customer experiences and improved productivity. Improve call containment with fewer calls escalating to agents, automate more business transactions using self-service and relieve agents from mundane and repetitive tasks. * **CRM Integrations:** CRM Integrations: Improve workflows with pre-built connectors for integration with several leading CRM systems, including Zendsk, Salesforce and MS Dynamics. * **Flexible Cloud Migration:** Take the first steps to the cloud with the "cloud-first-not-cloud-only” approach. With advanced hybrid cloud and flexible consumption services, you can achieve cloud innovation without disturbing existing on-premise models. * **Unified Open Platform:** Enhance workflow efficiency and business processes, and integrate with business tools with its open platform architecture, agent desktop, management and reporting. * **Routing and Queue Management:** Distribute calls intelligently across teams, agents and remote agents in multiple sites. Create routing strategies to leverage skill assignments at the agent or team level. Match agent skill set and availability with customer needs, priorities and values. * **Call Distribution:** Prioritize call distribution depending on agent capabilities, Designate the way calls are distributed to salespeople and reroute them to another available agent if the prior one is elusive. Put the non-responsive worker to an unavailable state to avoid sending them calls and toggle their status back to an active state once they’re back. * **Flow Builder:** Build custom contact flows over system-generated events, including transfer, hang-up and agent answer, while handling customers with precise routing and workflows. Create, edit or validate flows before publication through an automatic drag-and-drop UI interface. Configure Call Associated Data (CAD) variables, courtesy callbacks and transfer activity based on Estimated Wait Time (EWT) and Place In Queue (PIQ) while customers hear music. Enable custom flow requests, including Dual-Tone Multi-Frequency (DTMF), playing prompts, touchtone menus, digit collection, screen pops, triggers for feedback and music in the queue with Webex Experience Management. Show More ### Top Alternatives in Call Center Software [ Amazon Connect ](https://www.selecthub.com/p/call-center-software/amazon-connect/) [ Avaya ](https://www.selecthub.com/p/call-center-software/avaya/) [ Bright Pattern ](https://www.selecthub.com/p/call-center-software/bright-pattern/) [ CallHippo ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [ Cisco Contact Center ](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [ CXone ](https://www.selecthub.com/p//cxone/) [ Dialpad Contact Center ](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [ Engage Voice for Zendesk ](https://www.selecthub.com/p/call-center-software/engage-voice-for-zendesk/) [ Five9 ](https://www.selecthub.com/p/call-center-software/five9/) [ Genesys Cloud CX ](https://www.selecthub.com/p/call-center-software/genesys-cloud/) ### Head-to-Head Comparison ![Upcall Software Tool]() ![8x8 Software Tool]() [Upcall VS 8x8](https://www.selecthub.com/call-center-software/8x8-vs-upcall/) ![Upcall Software Tool]() ![Amazon Connect Software Tool]() [Upcall VS Amazon Connect](https://www.selecthub.com/call-center-software/amazon-connect-vs-upcall/) ![Upcall Software Tool]() ![Avaya Software Tool]() [Upcall VS Avaya](https://www.selecthub.com/call-center-software/avaya-vs-upcall/) ![Upcall Software Tool]() ![Bright Pattern Software Tool]() [Upcall VS Bright Pattern](https://www.selecthub.com/call-center-software/upcall-vs-bright-pattern/) ![Upcall Software Tool]() ![Cisco Contact Center Software Tool]() [Upcall VS Cisco Contact Center](https://www.selecthub.com/call-center-software/upcall-vs-cisco-contact-center/) ![Upcall Software Tool]() ![Dialpad Contact Center Software Tool]() [Upcall VS Dialpad Contact Center](https://www.selecthub.com/call-center-software/upcall-vs-dialpad-contact-center/) ![Upcall Software Tool]() ![Engage Voice for Zendesk Software Tool]() [Upcall VS Engage Voice for Zendesk](https://www.selecthub.com/call-center-software/upcall-vs-engage-voice-for-zendesk/) ![Upcall Software Tool]() ![Five9 Software Tool]() [Upcall VS Five9](https://www.selecthub.com/call-center-software/five9-vs-upcall/) ![Upcall Software Tool]() ![Genesys Cloud CX Software Tool]() [Upcall VS Genesys Cloud CX](https://www.selecthub.com/call-center-software/genesys-cloud-vs-upcall/) ![Upcall Software Tool]() ![RingCentral Contact Center Software Tool]() [Upcall VS RingCentral Contact Center](https://www.selecthub.com/call-center-software/upcall-vs-ringcentral-contact-center/) ![Upcall Software Tool]() ![TalkDesk Software Tool]() [Upcall VS TalkDesk](https://www.selecthub.com/call-center-software/talkdesk-vs-upcall/) ![Upcall Software Tool]() ![Vonage Contact Center Software Tool]() [Upcall VS Vonage Contact Center](https://www.selecthub.com/call-center-software/upcall-vs-vonage-contact-center/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/call-center-software-requirements-onsi/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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