--- description: "TalkDesk vs Nextiva Call Center: Which solution wins in 2026? Compare pricing, features, and analyst ratings side-by-side to find the best Call Center Software for your business." --- [Home](https://www.selecthub.com/) > [Call Center Management](https://www.selecthub.com/research/call-center/) > [Call Center Software](https://www.selecthub.com/c/call-center-software/) > [TalkDesk](https://www.selecthub.com/p/call-center-software/talkdesk/) > TalkDesk vs Nextiva Call Center # TalkDesk vs Nextiva Call Center Last Updated: November 2nd, 2026 We compared **[TalkDesk](https://www.selecthub.com/p/call-center-software/talkdesk/)** vs. **[Nextiva Call Center](https://www.selecthub.com/p/call-center-software/nextiva-call-center/)** to help you decide which product makes more sense for you. Our comparison of these **[Call Center Software](https://www.selecthub.com/c/call-center-software/)** solutions is based on user reviews and publicly available information about each product’s features and pricing. [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![TalkDesk Software Tool](https://cdn.selecthub.com/products/3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede/resources/normal/logo.png?1693318249)](https://www.selecthub.com/p/call-center-software/talkdesk/) Remove Add to Compare [![Nextiva Call Center Software Tool](https://cdn.selecthub.com/products/2e28dda26c212b9fddfcfa1e44ab97b1-516fb6ce150b2ffc028bf9173893ac37/resources/normal/logo.png?1741150895)](https://www.selecthub.com/p/call-center-software/nextiva-call-center/) [![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg)](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product_name=TalkDesk&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product_name=TalkDesk&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product_name=TalkDesk&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product_name=TalkDesk&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product_name=Nextiva%2BCall%2BCenter&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2e28dda26c212b9fddfcfa1e44ab97b1-516fb6ce150b2ffc028bf9173893ac37%2Fresources%2Fnormal%2Flogo.png%3F1741150895) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product_name=Nextiva%2BCall%2BCenter&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2e28dda26c212b9fddfcfa1e44ab97b1-516fb6ce150b2ffc028bf9173893ac37%2Fresources%2Fnormal%2Flogo.png%3F1741150895)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product_name=Nextiva%2BCall%2BCenter&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2e28dda26c212b9fddfcfa1e44ab97b1-516fb6ce150b2ffc028bf9173893ac37%2Fresources%2Fnormal%2Flogo.png%3F1741150895&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product_name=Nextiva%2BCall%2BCenter&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2e28dda26c212b9fddfcfa1e44ab97b1-516fb6ce150b2ffc028bf9173893ac37%2Fresources%2Fnormal%2Flogo.png%3F1741150895&price=2) ### Products Insights Overall Rating Comparison [Analyst RatingTalkDesk - Analyst Score: 81 out of 100 81 Detailed Analysis](#analyst-rating-section) [User Sentiment![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (3750 Reviews)](#user-sentiment-section) [Analyst Rating we're gathering data](#analyst-rating-section) [User Sentiment![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (3578 Reviews)](#user-sentiment-section) Price Starts From $85/User, Monthly [Free Trial is available →]() $20/User, Monthly [Free Trial is available →]() Pros What we like about TalkDesk and Nextiva Call Center: - Highly customizable — custom reports, dashboards and workflows adapt to specific needs - AI-powered self-service lets virtual agents handle common questions around the clock - Interaction analytics surface sentiment, conversation topics and customer intent - Integrates with over 20 CRM and helpdesk platforms to keep agent workflows connected - Starts at a lower price point, making it accessible for smaller teams and tighter budgets - Users consistently praise call quality and system reliability with minimal downtime - Whisper coaching and call barging let supervisors guide agents in real time - Intuitive design makes onboarding straightforward even for non-technical users Cons What we dislike about TalkDesk and Nextiva Call Center: - Some users find generating specific reports or accessing granular data harder than expected - Setting up and maintaining integrations can require significant technical effort - Users report occasional call drops, disconnections and failed call dispositions during busy periods - Customer support can be slow to respond and hard to reach with knowledgeable help - Some users report a notable increase in spam calls after switching to the platform - Customer support can be difficult to reach, with long wait times and mixed results - Billing disputes and discrepancies between agreements and charges have been flagged by users - The large feature set can overwhelm new users during the early learning period ### Our Review **Bottom line:** Talkdesk is the better fit if you want deep AI-driven analytics and a highly configurable platform. Nextiva Call Center makes more sense if you're looking for reliable, straightforward call center tools at a lower cost. Talkdesk leans into AI across most of its workflows. It can flag customer sentiment mid-call, route interactions with skill-based rules, and let virtual agents handle common questions without pulling a live agent in. That depth works well if you're optimizing a large or complex contact center operation. Nextiva Call Center keeps things more grounded. Users consistently mention how easy it is to get agents up and running, and the platform holds up well under high call volumes. Features like whisper coaching and call barging give supervisors useful live tools without adding a lot of complexity. On pricing, Talkdesk starts at $85 per user per month and Nextiva Call Center starts at $20 per user per month, both billed monthly. That's a meaningful gap, and Nextiva's entry point is worth considering if budget is a constraint. Both products have had customer support complaints — users on each side report slow response times and mixed experiences. Talkdesk users also flag occasional call drops and integration complexity as friction points. If you want AI capabilities and analytics depth and you're willing to pay for them, Talkdesk is the stronger pick. If you need a dependable, easy-to-manage platform that won't strain your budget, Nextiva Call Center is worth a closer look. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, TalkDesk has an analyst rating of 81. Our analysts are still gathering data for Nextiva Call Center. TalkDesk - Analyst Score: 81 out of 100 81 we're gathering data Features Comparison **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. 87 we're gathering data **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. 79 we're gathering data **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. 73 we're gathering data Show More [Show More]() ### Analyst Ratings for Functional Requirements Customize This Data [Customize This Data]() How TalkDesk compares against the top 9 functional requirements as defined by SelectHub project data. *TalkDesk Nextiva Call Center+ Add Product [+ Add Product]()* Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence AndAnalytics Voicemail AndMessaging Workforce Management 87 79 73 63 50 91 100 71 74 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. *87%* *0%* *13%* we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. *76%* *0%* *24%* we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. *43%* *14%* *43%* we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* **Dialers** Automate outbound calls to your contact list for sales and reminders, so your agents spend less time dialing and more time engaging with customers. *50%* *0%* *50%* we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* **Mobile Capabilities** Manage your entire contact center and let agents handle calls from any location using their preferred device, ensuring uninterrupted service and flexibility. *40%* *0%* *60%* we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* **Phone System** Manage all your business calls reliably through an internet connection, making it easy to scale your operations without buying expensive, traditional phone hardware. *88%* *0%* *12%* we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* **Voice Intelligence And Analytics** Understand exactly what your customers are feeling and what your best agents are saying by automatically analyzing every spoken word. *100%* *0%* *0%* we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* **Voicemail And Messaging** Allow customers to easily leave you a voice or text message if they cannot connect with an agent, so you never miss an important opportunity. *71%* *0%* *29%* we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* **Workforce Management** Optimize your scheduling and forecasting to ensure you always have the right number of agents available to meet predicted customer demand and call volume. *50%* *33%* *17%* we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head CUSTOMIZE NOW [CUSTOMIZE NOW]() ### Analyst Ratings for Technical Requirements Customize This Data [Customize This Data]() Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Platform Capabilities** Integrate all your critical business tools, like your customer relationship management system, so agents have a complete view of the customer instantly. *89%* *0%* *11%* we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* **Requirements Summary** Of typical requirements, 75.7% are fully supported out of the box by TalkDesk including Voice Intelligence And Analytics, Platform Capabilities and Phone System. We are still evaluating data for Nextiva Call Center at this time. Nextiva Call Center has an analyst rating of and a user sentiment rating of 'excellent' based on 3578 reviews, while TalkDesk has an analyst rating of 81 and a user sentiment rating of 'great' based on 3750 reviews. ### User Sentiment Summary TalkDesk has a user sentiment rating of 89 based on 3750 reviews. Nextiva Call Center has a user sentiment rating of 90 based on 3578 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 3750 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 3578 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 89% *of users recommend this product* TalkDesk has a 'great' User Satisfaction Rating of 89% when considering 3750 user reviews from 6 recognized software review sites. 90% *of users recommend this product* Nextiva Call Center has a 'excellent' User Satisfaction Rating of 90% when considering 3578 user reviews from 4 recognized software review sites. User Review Scores**FinancesOnline** **4.9** (25) n/a **G2.com, Inc** **4.4** (1552) **4.5** (3343) **Software Advice, Inc** **4.54** (691) **4.5** (112) **Capterra Inc** **4.5** (669) **4.2** (64) **Gartner, Inc** **4.5** (409) **4.7** (59) **TrustRadius** **4.1** (404) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. No awards. Nextiva Call Center stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award](<> "User Favorite Award") ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [TalkDesk Alternatives](https://www.selecthub.com/call-center-software/talkdesk/alternatives/) [Nextiva Call Center Alternatives](https://www.selecthub.com/call-center-software/nextiva-call-center/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features - **Customer analytics** – Surfaces sentiment, conversation topics and customer intent across every interaction to help spot issues early. - **Omnichannel engagement** – Carries context across voice, digital and chat channels so customers don't have to repeat themselves when switching. - **AI virtual agent** – Handles common customer questions around the clock and transfers to a live agent automatically when issues get complex. - **Workforce scheduling** – Combines automation and AI to handle staffing decisions, reduce administrative effort and improve the agent experience. - **Real-time analytics** – Gives managers live visibility into call volume, handling times and agent availability through customizable dashboards. - **CRM integration** – Connects with CRM systems so agents have full customer history on hand during every interaction. - **Supervisor coaching tools** – Lets supervisors listen in, whisper guidance to agents or join calls directly without the customer knowing. - **Intelligent call routing** – Uses ACD and skill-based rules to send each call to the right agent, reducing wait times and improving first-call resolution. ### Top Alternatives in Call Center Software [![Amazon Connect Software Tool]()--- Amazon Connect](https://www.selecthub.com/p/call-center-software/amazon-connect/) [![Avaya Software Tool]()--- Avaya](https://www.selecthub.com/p/call-center-software/avaya/) [![Bright Pattern Software Tool]()--- Bright Pattern](https://www.selecthub.com/p/call-center-software/bright-pattern/) [![CallHippo Software Tool]()--- CallHippo](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [![Cisco Contact Center Software Tool]()--- Cisco Contact Center](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [![CXone Software Tool]()--- CXone](https://www.selecthub.com/p//cxone/) [![Dialpad Contact Center Software Tool]()--- Dialpad Contact Center](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [![Engage Voice for Zendesk Software Tool]()--- Engage Voice for Zendesk](https://www.selecthub.com/p/call-center-software/engage-voice-for-zendesk/) [![Five9 Software Tool]()--- Five9](https://www.selecthub.com/p/call-center-software/five9/) [![Genesys Cloud CX Software Tool]()--- Genesys Cloud CX](https://www.selecthub.com/p/call-center-software/genesys-cloud/) ### Related Categories TalkDesk and Nextiva Call Center can also be found with other leading products in these categories: [Auto Dialer Software](https://www.selecthub.com/c/auto-dialer-software/) [Business Phone Systems](https://www.selecthub.com/c/business-phone-systems/) Show more [Auto Dialer Software](https://www.selecthub.com/c/auto-dialer-software/) Show more ### Head-to-Head Comparison ![TalkDesk Software Tool]() ![8x8 Software Tool]() [TalkDesk VS 8x8](https://www.selecthub.com/call-center-software/8x8-vs-talkdesk/) ![TalkDesk Software Tool]() ![Amazon Connect Software Tool]() [TalkDesk VS Amazon Connect](https://www.selecthub.com/call-center-software/talkdesk-vs-amazon-connect/) ![TalkDesk Software Tool]() ![Avaya Software Tool]() [TalkDesk VS Avaya](https://www.selecthub.com/call-center-software/avaya-vs-talkdesk/) ![TalkDesk Software Tool]() ![Bright Pattern Software Tool]() [TalkDesk VS Bright Pattern](https://www.selecthub.com/call-center-software/talkdesk-vs-bright-pattern/) ![TalkDesk Software Tool]() ![Cisco Contact Center Software Tool]() [TalkDesk VS Cisco Contact Center](https://www.selecthub.com/call-center-software/talkdesk-vs-cisco-contact-center/) ![TalkDesk Software Tool]() ![Dialpad Contact Center Software Tool]() [TalkDesk VS Dialpad Contact Center](https://www.selecthub.com/call-center-software/talkdesk-vs-dialpad-contact-center/) ![TalkDesk Software Tool]() ![Engage Voice for Zendesk Software Tool]() [TalkDesk VS Engage Voice for Zendesk](https://www.selecthub.com/call-center-software/talkdesk-vs-engage-voice-for-zendesk/) ![TalkDesk Software Tool]() ![Five9 Software Tool]() [TalkDesk VS Five9](https://www.selecthub.com/call-center-software/five9-vs-talkdesk/) ![TalkDesk Software Tool]() ![Genesys Cloud CX Software Tool]() [TalkDesk VS Genesys Cloud CX](https://www.selecthub.com/call-center-software/talkdesk-vs-genesys-cloud/) ![TalkDesk Software Tool]() ![LiveOps Software Tool]() [TalkDesk VS LiveOps](https://www.selecthub.com/call-center-software/liveops-vs-talkdesk/) ![TalkDesk Software Tool]() ![RingCentral Contact Center Software Tool]() [TalkDesk VS RingCentral Contact Center](https://www.selecthub.com/call-center-software/talkdesk-vs-ringcentral-contact-center/) ![TalkDesk Software Tool]() ![Vonage Contact Center Software Tool]() [TalkDesk VS Vonage Contact Center](https://www.selecthub.com/call-center-software/talkdesk-vs-vonage-contact-center/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/call-center-software-requirements-onsi/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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