[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Center Software](https://www.selecthub.com/c/call-center-software/) \> [TalkDesk](https://www.selecthub.com/p/call-center-software/talkdesk/) \> TalkDesk vs Engage Voice for Zendesk # TalkDesk vs Engage Voice for Zendesk Last Updated: July 13th, 2026 Our analysts compared [TalkDesk](https://www.selecthub.com/p/call-center-software/talkdesk/) vs [Engage Voice for Zendesk](https://www.selecthub.com/p/call-center-software/engage-voice-for-zendesk/) based on data from our 400+ point analysis of [Call Center Software](https://www.selecthub.com/c/call-center-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Call Center Software&cta=call-center-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![TalkDesk Software Tool](https://cdn.selecthub.com/products/3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede/resources/normal/logo.png?1693318249)](https://www.selecthub.com/p/call-center-software/talkdesk/) Remove Add to Compare [![Engage Voice for Zendesk Software Tool](https://cdn.selecthub.com/products/58c58f9c6366538eaa0dde3624592b81-c709175ee0f2e73f46a0377057af685e/resources/normal/logo.png?1747712330)](https://www.selecthub.com/p/call-center-software/engage-voice-for-zendesk/) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=TalkDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=TalkDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=TalkDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=TalkDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Engage%2BVoice%2Bfor%2BZendesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F58c58f9c6366538eaa0dde3624592b81-c709175ee0f2e73f46a0377057af685e%2Fresources%2Fnormal%2Flogo.png%3F1747712330) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Engage%2BVoice%2Bfor%2BZendesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F58c58f9c6366538eaa0dde3624592b81-c709175ee0f2e73f46a0377057af685e%2Fresources%2Fnormal%2Flogo.png%3F1747712330) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Engage%2BVoice%2Bfor%2BZendesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F58c58f9c6366538eaa0dde3624592b81-c709175ee0f2e73f46a0377057af685e%2Fresources%2Fnormal%2Flogo.png%3F1747712330&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Engage%2BVoice%2Bfor%2BZendesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F58c58f9c6366538eaa0dde3624592b81-c709175ee0f2e73f46a0377057af685e%2Fresources%2Fnormal%2Flogo.png%3F1747712330&price=2) ### Products Insights Overall Rating Comparison [ Analyst Rating TalkDesk - Analyst Score: 81 out of 100 81 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (3750 Reviews) ](#user-sentiment-section) [ Analyst Rating Engage Voice for Zendesk - Analyst Score: 79 out of 100 79 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (2704 Reviews) ](#user-sentiment-section) Price Starts From $85/User, Monthly [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=TalkDesk&category=Call Center Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede/resources/normal/logo.png?1693318249) $19/Agent, Monthly [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Engage Voice for Zendesk&category=Call Center Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/58c58f9c6366538eaa0dde3624592b81-c709175ee0f2e73f46a0377057af685e/resources/normal/logo.png?1747712330) Pros What we like about TalkDesk and Engage Voice for Zendesk: * AI-powered virtual agent and agent assist tools support self-service and real-time guidance during calls * Workforce management features handle scheduling, staffing and agent performance coaching in one place * Omnichannel engagement lets agents carry conversations across voice, digital and mobile without losing context * Native Zendesk integration gives agents full customer history and interaction context without switching apps * Call management tools like warm transfer, callback queue and IVR make routing straightforward to run * Lower starting price makes it accessible for smaller contact center operations Cons What we dislike about TalkDesk and Engage Voice for Zendesk: * Some users find the interface clunky and unintuitive, which can slow down agent workflows * Setting up and maintaining integrations with other tools can require significant technical effort * Customer support response times can be slow when issues need quick resolution * Call routing and IVR customization options are limited, with users wanting more control over call flows * Reporting lacks the depth needed for detailed performance analysis and granular insights * Some users report dropped calls and connectivity issues that disrupt operations ### Our Review **Bottom line:** Talkdesk is the stronger fit if you need AI-driven tools, workforce management and broad omnichannel support. Engage Voice for Zendesk is the better pick if your team already runs on Zendesk and you want voice built tightly into that workflow without a big jump in cost. Talkdesk includes a virtual agent for self-service, real-time sentiment analysis and an agent assist tool that surfaces recommendations during live calls. It also covers workforce management — scheduling, staffing decisions and coaching — all within the same platform. If your contact center needs to handle complex, high-volume interactions across multiple channels, Talkdesk has the depth to support that. Engage Voice for Zendesk works best as an extension of the Zendesk ecosystem. Agents handle calls from the same workspace they use for tickets and chat, with full customer history visible during the call. It supports IVR, warm transfers, callback queuing and SMS. You don't get the advanced AI layer Talkdesk has, but if your team doesn't need it, the simpler setup and lower price may make more sense. On pricing, Talkdesk starts at $85 per user per month. Engage Voice for Zendesk starts at $19 per agent per month. That's a meaningful difference, and worth factoring in alongside what each platform actually covers at those entry points. If you're running a mid-to-large contact center that needs AI features and omnichannel flexibility, Talkdesk is the more capable platform. If you're already invested in Zendesk and want voice that integrates cleanly without a steep learning curve, Engage Voice for Zendesk keeps things simple and affordable. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, TalkDesk has an analyst rating of 81\. By comparison Engage Voice for Zendesk has an analyst rating of 79\. TalkDesk - Analyst Score: 81 out of 100 81 Engage Voice for Zendesk - Analyst Score: 79 out of 100 79 Features Comparison **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. 87 79 **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. 79 82 **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. 73 60 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Strengths The best features of TalkDesk and Engage Voice for Zendesk as judged by user reviews and analyst validation. Voice Intelligence and Analytics Phone System Platform Capabilities Calling Capabilities Voice Intelligence and Analytics Phone System Platform Capabilities ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) How TalkDesk and Engage Voice for Zendesk compare against the top 9 functional requirements as defined by SelectHub project data. TalkDesk Engage Voice for Zendesk \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence AndAnalytics Voicemail AndMessaging Workforce Management 87 79 73 63 50 91 100 71 74 79 82 60 63 70 93 95 75 65 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. 87% 0% 13% 74% 9% 17% **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. 76% 0% 24% 82% 0% 18% **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. 43% 14% 43% 14% 29% 57% **Dialers** Automate outbound calls to your contact list for sales and reminders, so your agents spend less time dialing and more time engaging with customers. 50% 0% 50% 25% 63% 12% **Mobile Capabilities** Manage your entire contact center and let agents handle calls from any location using their preferred device, ensuring uninterrupted service and flexibility. 40% 0% 60% 60% 0% 40% **Phone System** Manage all your business calls reliably through an internet connection, making it easy to scale your operations without buying expensive, traditional phone hardware. 88% 0% 12% 88% 0% 12% **Voice Intelligence And Analytics** Understand exactly what your customers are feeling and what your best agents are saying by automatically analyzing every spoken word. 100% 0% 0% 86% 0% 14% **Voicemail And Messaging** Allow customers to easily leave you a voice or text message if they cannot connect with an agent, so you never miss an important opportunity. 71% 0% 29% 67% 0% 33% **Workforce Management** Optimize your scheduling and forecasting to ensure you always have the right number of agents available to meet predicted customer demand and call volume. 50% 33% 17% 33% 0% 67% **Customize This Data For Your Unique Needs**and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Call Center Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Platform Capabilities** Integrate all your critical business tools, like your customer relationship management system, so agents have a complete view of the customer instantly. 89% 0% 11% 78% 0% 22% **Requirements Summary**Of typical requirements, 75.7% are fully supported out of the box by TalkDesk including Voice Intelligence And Analytics, Platform Capabilities and Phone System. Engage Voice for Zendesk supports 66.7% and excels at Phone System, Call Routing System and Platform Capabilities. TalkDesk has an analyst rating of 81 and a user sentiment rating of 'great' based on 3750 reviews, while Engage Voice for Zendesk has an analyst rating of 79 and a user sentiment rating of 'great' based on 2704 reviews. ### User Sentiment Summary TalkDesk has a user sentiment rating of 89 based on 3750 reviews. Engage Voice for Zendesk has a user sentiment rating of 88 based on 2704 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 3750 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 2704 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 89% of users recommend this product TalkDesk has a 'great' User Satisfaction Rating of 89% when considering 3750 user reviews from 6 recognized software review sites. 88% of users recommend this product Engage Voice for Zendesk has a 'great' User Satisfaction Rating of 88% when considering 2704 user reviews from 2 recognized software review sites. User Review Scores **FinancesOnline** **4.9** (25) n/a **G2.com, Inc** **4.4** (1552) n/a **Software Advice, Inc** **4.54** (691) n/a **Capterra Inc** **4.5** (669) **4.4** (2687) **Gartner, Inc** **4.5** (409) n/a **TrustRadius** **4.1** (404) **4.1** (17) ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [TalkDesk Alternatives ](https://www.selecthub.com/call-center-software/talkdesk/alternatives/) [Engage Voice for Zendesk Alternatives ](https://www.selecthub.com/call-center-software/engage-voice-for-zendesk/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Interaction analytics** – Surfaces sentiment, key conversation moments and customer intent across calls to help identify coaching opportunities and service gaps. * **Omnichannel routing** – Routes contacts across voice and digital channels using skill-based logic, keeping conversation context intact as customers move between channels. * **Workforce management** – Combines scheduling automation with staffing tools and agent performance tracking to reduce manual planning and administrative work. * **Virtual agent** – Handles common customer questions through an AI-powered self-service experience and escalates to a live agent when the issue requires human support. * **Call metrics dashboard** – Tracks inbound and outbound call volume, abandonment rates and agent performance through real-time and historical reports in a customizable dashboard. * **IVR and call routing** – Segments incoming calls through IVR and routes them to the right department or agent, with options for callback queue to reduce wait time. * **Warm transfer** – Lets agents brief the receiving agent on the customer's issue before completing a transfer, so customers don't have to repeat themselves. * **Business text messaging** – Sends and receives SMS through the same Zendesk workspace, including automated texts on account creation and bulk messaging up to 250 recipients per number. ### Top Alternatives in Call Center Software [ Amazon Connect ](https://www.selecthub.com/p/call-center-software/amazon-connect/) [ Avaya ](https://www.selecthub.com/p/call-center-software/avaya/) [ Bright Pattern ](https://www.selecthub.com/p/call-center-software/bright-pattern/) [ CallHippo ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [ Cisco Contact Center ](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [ CXone ](https://www.selecthub.com/p/customer-experience-software/cxone/) [ Dialpad Contact Center ](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [ Engage Voice for Zendesk ](https://www.selecthub.com/p/call-center-software/engage-voice-for-zendesk/) [ Five9 ](https://www.selecthub.com/p/call-center-software/five9/) [ Genesys Cloud CX ](https://www.selecthub.com/p/call-center-software/genesys-cloud/) ### Head-to-Head Comparison ![TalkDesk Software Tool]() ![8x8 Software Tool]() [TalkDesk VS 8x8](https://www.selecthub.com/call-center-software/8x8-vs-talkdesk/) ![TalkDesk Software Tool]() ![Amazon Connect Software Tool]() [TalkDesk VS Amazon Connect](https://www.selecthub.com/call-center-software/talkdesk-vs-amazon-connect/) ![TalkDesk Software Tool]() ![Avaya Software Tool]() [TalkDesk VS Avaya](https://www.selecthub.com/call-center-software/avaya-vs-talkdesk/) ![TalkDesk Software Tool]() ![Bright Pattern Software Tool]() [TalkDesk VS Bright Pattern](https://www.selecthub.com/call-center-software/talkdesk-vs-bright-pattern/) ![TalkDesk Software Tool]() ![Cisco Contact Center Software Tool]() [TalkDesk VS Cisco Contact Center](https://www.selecthub.com/call-center-software/talkdesk-vs-cisco-contact-center/) ![TalkDesk Software Tool]() ![Dialpad Contact Center Software Tool]() [TalkDesk VS Dialpad Contact Center](https://www.selecthub.com/call-center-software/talkdesk-vs-dialpad-contact-center/) ![TalkDesk Software Tool]() ![Engage Voice for Zendesk Software Tool]() [TalkDesk VS Engage Voice for Zendesk](https://www.selecthub.com/call-center-software/talkdesk-vs-engage-voice-for-zendesk/) ![TalkDesk Software Tool]() ![Five9 Software Tool]() [TalkDesk VS Five9](https://www.selecthub.com/call-center-software/five9-vs-talkdesk/) ![TalkDesk Software Tool]() ![Genesys Cloud CX Software Tool]() [TalkDesk VS Genesys Cloud CX](https://www.selecthub.com/call-center-software/talkdesk-vs-genesys-cloud/) ![TalkDesk Software Tool]() ![LiveOps Software Tool]() [TalkDesk VS LiveOps](https://www.selecthub.com/call-center-software/liveops-vs-talkdesk/) ![TalkDesk Software Tool]() ![RingCentral Contact Center Software Tool]() [TalkDesk VS RingCentral Contact Center](https://www.selecthub.com/call-center-software/talkdesk-vs-ringcentral-contact-center/) ![TalkDesk Software Tool]() ![Vonage Contact Center Software Tool]() [TalkDesk VS Vonage Contact Center](https://www.selecthub.com/call-center-software/talkdesk-vs-vonage-contact-center/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/call-center-software-requirements-onsi/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Call Center Management", "item": "https://www.selecthub.com/category/call-center/" }, { "@type": "ListItem", "position": 3, "name": "Call Center Software", "item": "https://www.selecthub.com/c/call-center-software/" }, { "@type": "ListItem", "position": 4, "name": "TalkDesk", "item": "https://www.selecthub.com/p/call-center-software/talkdesk/" }, { "@type": "ListItem", "position": 5, "name": "TalkDesk Vs Engage Voice For Zendesk" } ] } ```