[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Center Software](https://www.selecthub.com/c/call-center-software/) \> [TalkDesk](https://www.selecthub.com/p/call-center-software/talkdesk/) \> TalkDesk vs Amazon Connect # TalkDesk vs Amazon Connect Last Updated: August 31st, 2026 Our analysts compared [TalkDesk](https://www.selecthub.com/p/call-center-software/talkdesk/) vs [Amazon Connect](https://www.selecthub.com/p/call-center-software/amazon-connect/) based on data from our 400+ point analysis of [Call Center Software](https://www.selecthub.com/c/call-center-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Call Center Software&cta=call-center-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![TalkDesk Software Tool](https://cdn.selecthub.com/products/3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede/resources/normal/logo.png?1693318249)](https://www.selecthub.com/p/call-center-software/talkdesk/) Remove Add to Compare [![Amazon Connect Software Tool](https://cdn.selecthub.com/products/0996dd16b0020a17a26b94f4675fd3da-d34e433e93d77f5433219e5f1602055c/resources/normal/logo.png?1693319157)](https://www.selecthub.com/p/call-center-software/amazon-connect/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=TalkDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=TalkDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=TalkDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=TalkDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Amazon%2BConnect&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0996dd16b0020a17a26b94f4675fd3da-d34e433e93d77f5433219e5f1602055c%2Fresources%2Fnormal%2Flogo.png%3F1693319157) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Amazon%2BConnect&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0996dd16b0020a17a26b94f4675fd3da-d34e433e93d77f5433219e5f1602055c%2Fresources%2Fnormal%2Flogo.png%3F1693319157) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Amazon%2BConnect&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0996dd16b0020a17a26b94f4675fd3da-d34e433e93d77f5433219e5f1602055c%2Fresources%2Fnormal%2Flogo.png%3F1693319157&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Amazon%2BConnect&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0996dd16b0020a17a26b94f4675fd3da-d34e433e93d77f5433219e5f1602055c%2Fresources%2Fnormal%2Flogo.png%3F1693319157&price=1) ### Products Insights Overall Rating Comparison [ Analyst Rating TalkDesk - Analyst Score: 81 out of 100 81 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (3750 Reviews) ](#user-sentiment-section) [ Analyst Rating Amazon Connect - Analyst Score: 83 out of 100 83 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (114 Reviews) ](#user-sentiment-section) Price Starts From $85/User, Monthly [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=TalkDesk&category=Call Center Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede/resources/normal/logo.png?1693318249) $0.018/Minute, Usage-Based [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Amazon Connect&category=Call Center Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/0996dd16b0020a17a26b94f4675fd3da-d34e433e93d77f5433219e5f1602055c/resources/normal/logo.png?1693319157) Pros What we like about TalkDesk and Amazon Connect: * Integrates with popular CRMs and helpdesk platforms for a more streamlined agent workflow * Highly customizable platform with support for custom reports, dashboards and workflows * Workforce engagement tools cover scheduling, coaching and agent performance in one place * Pay-as-you-go pricing means you only pay for what you use, keeping costs low for variable call volumes * Integrates natively with AWS services like Amazon Lex for chatbots and Polly for text-to-speech * Self-service graphical interface lets non-technical users manage agents and contact flows independently Cons What we dislike about TalkDesk and Amazon Connect: * Users report the interface feels clunky and can be unintuitive to navigate day-to-day * Setting up and maintaining integrations with other tools often requires significant technical effort * Customer support can be slow to respond, with long wait times for knowledgeable help * Customizing the UI for complex routing needs or non-standard workflows can be difficult * Users find generating detailed or custom reports challenging, limiting performance analysis * The platform has a steep learning curve for users without a technical or AWS background ### Our Review **Bottom line:** Talkdesk is the stronger pick if you need a full-featured contact center with rich agent tools, workforce management and deep CRM integrations. Amazon Connect is the better fit if you're already in the AWS ecosystem and want flexible, usage-based pricing for a contact center that scales without a big upfront commitment. Talkdesk is built for contact centers that want a lot out of the box. It works for businesses of all sizes and is especially well-suited if your team needs advanced workforce engagement tools, omnichannel capabilities and detailed analytics in one platform. Amazon Connect is a solid option for smaller operations or startups that want a cost-effective entry point, and it shines for teams already running on AWS who want to build in AI features like chatbots or text-to-speech without heavy third-party work. Pricing looks very different between the two. Talkdesk starts at $85 per user per month. Amazon Connect starts at $0.018 per minute on a usage-based model, so your costs depend entirely on call volume. If you run a high-volume contact center, those per-minute charges can add up. If call volume is unpredictable or seasonal, Amazon Connect's model can save you money. On features, Talkdesk goes deeper. It includes workforce management, AI-powered agent assist, interaction recording and a full suite of customer experience analytics. Amazon Connect covers the essentials well — omnichannel routing, contact flow building, real-time analytics and agent assist through Amazon Wisdom — but users note it lacks some of the more advanced workforce management tools that larger contact centers need. Tech stack fit matters here. Amazon Connect is tightly integrated with AWS, which is a real advantage if you're already there — you can add Amazon Lex for natural language flows or Amazon Polly for text-to-speech without complex integrations. Talkdesk connects with over 20 tools including Salesforce, Zendesk and Slack, so it fits well into a broader business software stack regardless of your cloud provider. If you need a mature, feature-rich platform and want predictable per-seat pricing, Talkdesk is worth the investment. If cost flexibility and AWS ecosystem fit are what you're optimizing for, Amazon Connect is the more practical choice — just factor in the technical setup time and reporting limitations. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, TalkDesk has an analyst rating of 81\. By comparison Amazon Connect has an analyst rating of 83\. TalkDesk - Analyst Score: 81 out of 100 81 Amazon Connect - Analyst Score: 83 out of 100 83 Features Comparison **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. 87 78 **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. 79 76 **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. 73 93 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Strengths The best features of TalkDesk and Amazon Connect as judged by user reviews and analyst validation. Voice Intelligence and Analytics Phone System Platform Capabilities Calling Capabilities Mobile Capabilities Platform Capabilities Voice Intelligence and Analytics Collaboration Dialers ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) How TalkDesk and Amazon Connect compare against the top 9 functional requirements as defined by SelectHub project data. TalkDesk Amazon Connect \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence AndAnalytics Voicemail AndMessaging Workforce Management 87 79 73 63 50 91 100 71 74 78 76 93 88 100 88 100 83 35 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. 87% 0% 13% 78% 0% 22% **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. 76% 0% 24% 76% 0% 24% **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. 43% 14% 43% 86% 0% 14% **Dialers** Automate outbound calls to your contact list for sales and reminders, so your agents spend less time dialing and more time engaging with customers. 50% 0% 50% 88% 0% 12% **Mobile Capabilities** Manage your entire contact center and let agents handle calls from any location using their preferred device, ensuring uninterrupted service and flexibility. 40% 0% 60% 100% 0% 0% **Phone System** Manage all your business calls reliably through an internet connection, making it easy to scale your operations without buying expensive, traditional phone hardware. 88% 0% 12% 88% 0% 12% **Voice Intelligence And Analytics** Understand exactly what your customers are feeling and what your best agents are saying by automatically analyzing every spoken word. 100% 0% 0% 100% 0% 0% **Voicemail And Messaging** Allow customers to easily leave you a voice or text message if they cannot connect with an agent, so you never miss an important opportunity. 71% 0% 29% 57% 43% 0% **Workforce Management** Optimize your scheduling and forecasting to ensure you always have the right number of agents available to meet predicted customer demand and call volume. 50% 33% 17% 0% 0% 100% **Customize This Data For Your Unique Needs**and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Call Center Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Platform Capabilities** Integrate all your critical business tools, like your customer relationship management system, so agents have a complete view of the customer instantly. 89% 0% 11% 100% 0% 0% **Requirements Summary**Of typical requirements, 75.7% are fully supported out of the box by TalkDesk including Voice Intelligence And Analytics, Platform Capabilities and Phone System. Amazon Connect supports 79.2% and excels at Mobile Capabilities, Platform Capabilities and Voice Intelligence And Analytics. TalkDesk has an analyst rating of 81 and a user sentiment rating of 'great' based on 3750 reviews, while Amazon Connect has an analyst rating of 83 and a user sentiment rating of 'excellent' based on 114 reviews. ### User Sentiment Summary TalkDesk has a user sentiment rating of 89 based on 3750 reviews. Amazon Connect has a user sentiment rating of 91 based on 114 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 3750 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 114 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 89% of users recommend this product TalkDesk has a 'great' User Satisfaction Rating of 89% when considering 3750 user reviews from 6 recognized software review sites. 91% of users recommend this product Amazon Connect has a 'excellent' User Satisfaction Rating of 91% when considering 114 user reviews from 3 recognized software review sites. User Review Scores **FinancesOnline** **4.9** (25) n/a **G2.com, Inc** **4.4** (1552) **4.3** (34) **Software Advice, Inc** **4.54** (691) n/a **Capterra Inc** **4.5** (669) n/a **Gartner, Inc** **4.5** (409) **4.7** (69) **TrustRadius** **4.1** (404) **4.4** (11) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. No awards. Amazon Connect stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [TalkDesk Alternatives ](https://www.selecthub.com/call-center-software/talkdesk/alternatives/) [Amazon Connect Alternatives ](https://www.selecthub.com/call-center-software/amazon-connect/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Omnichannel engagement** – Handles voice, digital and outbound channels in one platform, carrying conversation context across channels so customers don't have to repeat themselves. * **AI agent assist** – Surfaces contextual recommendations, automated next-best-action guidance and relevant knowledge during live calls and digital chats to help agents resolve issues faster. * **Customer experience analytics** – Tracks sentiment, conversation topics and customer intent in real time, with survey and feedback tools that connect directly to resolution workflows. * **Workforce management** – Combines automation and AI to handle scheduling, staffing decisions and agent coaching, reducing administrative work for supervisors. * **Omnichannel routing** – Uses a single UI to manage voice, chat and task routing, so you build interaction flows once and apply them across all channels without rebuilding from scratch. * **Agent assist (Wisdom)** – Searches connected knowledge repositories in real time during live calls, surfacing answers from internal wikis, FAQ stores and third-party apps like Salesforce and ServiceNow. * **Speech and sentiment analysis** – Runs full-text search across call transcripts, sends live alerts during calls when issues arise and identifies trends across customer interactions for agent training. * **Contact flow builder** – Visual designer that connects to AWS Lambda and back-end systems to pull in customer data like purchase history and contact history, letting you personalize interactions before the caller explains their issue. ### Top Alternatives in Call Center Software [ Amazon Connect ](https://www.selecthub.com/p/call-center-software/amazon-connect/) [ Avaya ](https://www.selecthub.com/p/call-center-software/avaya/) [ Bright Pattern ](https://www.selecthub.com/p/call-center-software/bright-pattern/) [ CallHippo ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [ Cisco Contact Center ](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [ CXone ](https://www.selecthub.com/p//cxone/) [ Dialpad Contact Center ](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [ Engage Voice for Zendesk ](https://www.selecthub.com/p/call-center-software/engage-voice-for-zendesk/) [ Five9 ](https://www.selecthub.com/p/call-center-software/five9/) [ Genesys Cloud CX ](https://www.selecthub.com/p/call-center-software/genesys-cloud/) ### Head-to-Head Comparison ![TalkDesk Software Tool]() ![8x8 Software Tool]() [TalkDesk VS 8x8](https://www.selecthub.com/call-center-software/8x8-vs-talkdesk/) ![TalkDesk Software Tool]() ![Amazon Connect Software Tool]() [TalkDesk VS Amazon Connect](https://www.selecthub.com/call-center-software/talkdesk-vs-amazon-connect/) ![TalkDesk Software Tool]() ![Avaya Software Tool]() [TalkDesk VS Avaya](https://www.selecthub.com/call-center-software/avaya-vs-talkdesk/) ![TalkDesk Software Tool]() ![Bright Pattern Software Tool]() [TalkDesk VS Bright Pattern](https://www.selecthub.com/call-center-software/talkdesk-vs-bright-pattern/) ![TalkDesk Software Tool]() ![Cisco Contact Center Software Tool]() [TalkDesk VS Cisco Contact Center](https://www.selecthub.com/call-center-software/talkdesk-vs-cisco-contact-center/) ![TalkDesk Software Tool]() ![Dialpad Contact Center Software Tool]() [TalkDesk VS Dialpad Contact Center](https://www.selecthub.com/call-center-software/talkdesk-vs-dialpad-contact-center/) ![TalkDesk Software Tool]() ![Engage Voice for Zendesk Software Tool]() [TalkDesk VS Engage Voice for Zendesk](https://www.selecthub.com/call-center-software/talkdesk-vs-engage-voice-for-zendesk/) ![TalkDesk Software Tool]() ![Five9 Software Tool]() [TalkDesk VS Five9](https://www.selecthub.com/call-center-software/five9-vs-talkdesk/) ![TalkDesk Software Tool]() ![Genesys Cloud CX Software Tool]() [TalkDesk VS Genesys Cloud CX](https://www.selecthub.com/call-center-software/talkdesk-vs-genesys-cloud/) ![TalkDesk Software Tool]() ![LiveOps Software Tool]() [TalkDesk VS LiveOps](https://www.selecthub.com/call-center-software/liveops-vs-talkdesk/) ![TalkDesk Software Tool]() ![RingCentral Contact Center Software Tool]() [TalkDesk VS RingCentral Contact Center](https://www.selecthub.com/call-center-software/talkdesk-vs-ringcentral-contact-center/) ![TalkDesk Software Tool]() ![Vonage Contact Center Software Tool]() [TalkDesk VS Vonage Contact Center](https://www.selecthub.com/call-center-software/talkdesk-vs-vonage-contact-center/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/call-center-software-requirements-onsi/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Call Center Management", "item": "https://www.selecthub.com/category/call-center/" }, { "@type": "ListItem", "position": 3, "name": "Call Center Software", "item": "https://www.selecthub.com/c/call-center-software/" }, { "@type": "ListItem", "position": 4, "name": "TalkDesk", "item": "https://www.selecthub.com/p/call-center-software/talkdesk/" }, { "@type": "ListItem", "position": 5, "name": "TalkDesk Vs Amazon Connect" } ] } ```