[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Center Software](https://www.selecthub.com/c/call-center-software/) \> [RingCentral Contact Center](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) \> RingCentral Contact Center vs SingleComm # RingCentral Contact Center vs SingleComm Last Updated: June 1st, 2026 Our analysts compared [RingCentral Contact Center](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) vs [SingleComm](https://www.selecthub.com/p/call-center-software/singlecomm/) based on data from our 400+ point analysis of [Call Center Software](https://www.selecthub.com/c/call-center-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Call Center Software&cta=call-center-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![RingCentral Contact Center Software Tool](https://cdn.selecthub.com/products/c705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533/resources/normal/logo.png?1693318523)](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![SingleComm Software Tool](https://cdn.selecthub.com/products/cb76a72d0066b89f7dbd5405126b7834-a0c2cb0afabf6b17861a42b9ad4bd7a3/resources/normal/logo.png?1741151082)](https://www.selecthub.com/p/call-center-software/singlecomm/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=RingCentral%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533%2Fresources%2Fnormal%2Flogo.png%3F1693318523) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=RingCentral%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533%2Fresources%2Fnormal%2Flogo.png%3F1693318523) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=RingCentral%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533%2Fresources%2Fnormal%2Flogo.png%3F1693318523&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=RingCentral%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533%2Fresources%2Fnormal%2Flogo.png%3F1693318523&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=SingleComm&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fcb76a72d0066b89f7dbd5405126b7834-a0c2cb0afabf6b17861a42b9ad4bd7a3%2Fresources%2Fnormal%2Flogo.png%3F1741151082) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=SingleComm&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fcb76a72d0066b89f7dbd5405126b7834-a0c2cb0afabf6b17861a42b9ad4bd7a3%2Fresources%2Fnormal%2Flogo.png%3F1741151082) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=SingleComm&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fcb76a72d0066b89f7dbd5405126b7834-a0c2cb0afabf6b17861a42b9ad4bd7a3%2Fresources%2Fnormal%2Flogo.png%3F1741151082&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=SingleComm&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fcb76a72d0066b89f7dbd5405126b7834-a0c2cb0afabf6b17861a42b9ad4bd7a3%2Fresources%2Fnormal%2Flogo.png%3F1741151082&price=2) ### Products Insights Overall Rating Comparison [ Analyst Rating 97 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (184 Reviews) ](#user-sentiment-section) [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (20 Reviews) ](#user-sentiment-section) Price Starts From $25/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=RingCentral Contact Center&category=Call Center Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/c705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533/resources/normal/logo.png?1693318523) $49/User, Monthly Free Trial is unavailable → Pros What we like about RingCentral Contact Center and SingleComm: * Handles omnichannel communication across phone, email, chat, social media, SMS, fax and video from one platform * AI-powered tools automate call routing, lead qualification and sentiment analysis * Customizable workflows, reporting and CRM integrations let you tailor the platform to your needs * Built-in gamification helps keep agents engaged with points, rewards and achievements * Intuitive scripting tools that adapt in real time based on customer responses stand out for agents * Users find the interface easy to learn, which speeds up onboarding for new agents * Flexible deployment with both cloud-based and on-premise options to match your IT setup * Strong customer support helps you get issues resolved when they come up Cons What we dislike about RingCentral Contact Center and SingleComm: * Users report the interface feels cluttered and hard to navigate under pressure * Essential features and integrations often come at extra cost beyond the base platform * Occasional system outages and dropped calls can disrupt agent productivity * Integration with third-party business applications has drawn criticism for being limited * System bugs and dropped calls are recurring complaints from users * Feature updates move slowly, which can leave users waiting on improvements * Fewer user reviews available, making it harder to gauge long-term reliability at scale * Less breadth in communication channel support compared to RingCentral's offering ### Our Review **Bottom line:** RingCentral Contact Center is the better fit if you need wide channel coverage and deep API capabilities out of the box. SingleComm is worth a closer look if you want an easier-to-use platform with flexible deployment and strong scripting tools — especially if you're running a small to mid-sized contact center. RingCentral covers a lot of ground. You get phone, email, chat, social media, SMS, fax and video all in one place, along with AI-powered routing, sentiment analysis and a full set of voice APIs. It's built to handle complex, high-volume environments and connects well with CRM systems. If your team needs that kind of breadth, RingCentral is hard to beat. SingleComm takes a different approach. Users consistently highlight its scripting tools as a standout — one reviewer called the scripting solution "second to none." The interface is easier to learn, and the on-premise deployment option gives you more control over your infrastructure if you need it. It also includes workforce management and speech analytics, which RingCentral doesn't surface as prominently. On pricing, RingCentral Contact Center starts at $25 per user per month, while SingleComm starts at $49 per user per month. That gap is real, but SingleComm users have reported significant cost savings from consolidating multiple tools into one platform, so the total cost picture depends on what you're replacing. The tradeoffs are real on both sides. RingCentral's interface can feel overwhelming, and add-on costs add up. SingleComm has had reliability complaints and slower updates. If channel depth and API flexibility matter most, go with RingCentral. If you want something your agents can actually use without a steep learning curve, SingleComm deserves a look. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, RingCentral Contact Center has an analyst rating of 97\. Our analysts are still gathering data for SingleComm. 97 we're gathering data Features Comparison **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. 100 we're gathering data **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. 94 we're gathering data **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. 100 we're gathering data [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Call Center Software) ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) How RingCentral Contact Center compares against the top 9 functional requirements as defined by SelectHub project data. RingCentral Contact Center SingleComm \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence AndAnalytics Voicemail AndMessaging Workforce Management 100 94 100 88 100 100 98 100 88 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. 94% 0% 6% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Dialers** Automate outbound calls to your contact list for sales and reminders, so your agents spend less time dialing and more time engaging with customers. 88% 0% 12% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Mobile Capabilities** Manage your entire contact center and let agents handle calls from any location using their preferred device, ensuring uninterrupted service and flexibility. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Phone System** Manage all your business calls reliably through an internet connection, making it easy to scale your operations without buying expensive, traditional phone hardware. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Voice Intelligence And Analytics** Understand exactly what your customers are feeling and what your best agents are saying by automatically analyzing every spoken word. 88% 0% 12% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Voicemail And Messaging** Allow customers to easily leave you a voice or text message if they cannot connect with an agent, so you never miss an important opportunity. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Workforce Management** Optimize your scheduling and forecasting to ensure you always have the right number of agents available to meet predicted customer demand and call volume. 83% 0% 17% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Call Center Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Platform Capabilities** Integrate all your critical business tools, like your customer relationship management system, so agents have a complete view of the customer instantly. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Requirements Summary** Of typical requirements, 96.3% are fully supported out of the box by RingCentral Contact Center including Calling Capabilities, Collaboration and Mobile Capabilities. We are still evaluating data for SingleComm at this time. SingleComm has an analyst rating of and a user sentiment rating of 'excellent' based on 20 reviews, while RingCentral Contact Center has an analyst rating of 97 and a user sentiment rating of 'great' based on 184 reviews. ### User Sentiment Summary RingCentral Contact Center has a user sentiment rating of 83 based on 184 reviews. SingleComm has a user sentiment rating of 96 based on 20 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 184 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 20 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 83% of users recommend this product RingCentral Contact Center has a 'great' User Satisfaction Rating of 83% when considering 184 user reviews from 2 recognized software review sites. 96% of users recommend this product SingleComm has a 'excellent' User Satisfaction Rating of 96% when considering 20 user reviews from 2 recognized software review sites. User Review Scores **G2.com, Inc** **3.4** (32) n/a **Software Advice, Inc** n/a **4.8** (10) **Capterra Inc** **4.3** (152) **4.8** (10) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated RingCentral Contact Center and concluded it deserves the award for the Best Overall Call Center Software available today and earns best-in-class honors for Calling Capabilities, Collaboration, Phone System and Voicemail and Messaging. ![Analysts' Pick Award]() ![Calling Capabilities Award]() Show more ![Collaboration Award]() ![Phone System Award]() ![Voicemail and Messaging Award]() SingleComm stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ RingCentral Contact Center Alternatives](https://www.selecthub.com/call-center-software/ringcentral-contact-center/alternatives/) [ SingleComm Alternatives](https://www.selecthub.com/call-center-software/singlecomm/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Omnichannel routing** – Tracks, filters and routes customer contacts across phone, email, chat, social media, SMS and fax from first contact through resolution. * **AI-powered automation** – Automates call routing, lead qualification and sentiment analysis so agents can spend more time on complex interactions. * **Reporting and analytics** – Personalized dashboards cover queue metrics, agent performance and usage trends, with custom report building and real-time KPI alerts sent via intelligent bots. * **Call monitoring and coaching** – Supervisors can monitor live calls, track quality scores and deliver real-time coaching during active interactions. * **Voice APIs and call control** – Supports advanced call control including Call Flip, hot-desking, Call Park, voicemail transcription, caller ID configuration and real-time event notifications. * **Omnichannel integration** – Manages voice, email, chat and social media interactions from a single platform, keeping the full customer history in one place. * **Customizable scripting** – Scripts adapt dynamically based on customer responses during a call, helping agents stay on track without slowing down the conversation. * **Speech analytics** – Analyzes voice interactions to surface customer sentiment and flag areas where service delivery can improve. * **Workforce management** – Forecasts demand and manages agent schedules and availability to keep staffing aligned with call volume. * **Quality assurance tools** – Supports call recording, scoring and structured feedback workflows to help supervisors maintain consistent service standards. ### Top Alternatives in Call Center Software [ Amazon Connect ](https://www.selecthub.com/p/call-center-software/amazon-connect/) [ Avaya ](https://www.selecthub.com/p/call-center-software/avaya/) [ Bright Pattern ](https://www.selecthub.com/p/call-center-software/bright-pattern/) [ CallHippo ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [ Cisco Contact Center ](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [ CXone ](https://www.selecthub.com/p/customer-experience-software/cxone/) [ Dialpad Contact Center ](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [ Engage Voice for Zendesk ](https://www.selecthub.com/p/call-center-software/engage-voice-for-zendesk/) [ Five9 ](https://www.selecthub.com/p/call-center-software/five9/) [ Genesys Cloud CX ](https://www.selecthub.com/p/call-center-software/genesys-cloud/) ### Head-to-Head Comparison ![RingCentral Contact Center Software Tool]() ![8x8 Software Tool]() [RingCentral Contact Center VS 8x8](https://www.selecthub.com/call-center-software/8x8-vs-ringcentral-contact-center/) ![RingCentral Contact Center Software Tool]() ![Amazon Connect Software Tool]() [RingCentral Contact Center VS Amazon Connect](https://www.selecthub.com/call-center-software/amazon-connect-vs-ringcentral-contact-center/) ![RingCentral Contact Center Software Tool]() ![Avaya Software Tool]() [RingCentral Contact Center VS Avaya](https://www.selecthub.com/call-center-software/avaya-vs-ringcentral-contact-center/) ![RingCentral Contact Center Software Tool]() ![Bright Pattern Software Tool]() [RingCentral Contact Center VS Bright Pattern](https://www.selecthub.com/call-center-software/bright-pattern-vs-ringcentral-contact-center/) ![RingCentral Contact Center Software Tool]() ![Cisco Contact Center Software Tool]() [RingCentral Contact Center VS Cisco Contact Center](https://www.selecthub.com/call-center-software/cisco-contact-center-vs-ringcentral-contact-center/) ![RingCentral Contact Center Software Tool]() ![Dialpad Contact Center Software Tool]() [RingCentral Contact Center VS Dialpad Contact Center](https://www.selecthub.com/call-center-software/ringcentral-contact-center-vs-dialpad-contact-center/) ![RingCentral Contact Center Software Tool]() ![Engage Voice for Zendesk Software Tool]() [RingCentral Contact Center VS Engage Voice for Zendesk](https://www.selecthub.com/call-center-software/engage-voice-for-zendesk-vs-ringcentral-contact-center/) ![RingCentral Contact Center Software Tool]() ![Five9 Software Tool]() [RingCentral Contact Center VS Five9](https://www.selecthub.com/call-center-software/five9-vs-ringcentral-contact-center/) ![RingCentral Contact Center Software Tool]() ![Genesys Cloud CX Software Tool]() [RingCentral Contact Center VS Genesys Cloud CX](https://www.selecthub.com/call-center-software/genesys-cloud-vs-ringcentral-contact-center/) ![RingCentral Contact Center Software Tool]() ![LiveOps Software Tool]() [RingCentral Contact Center VS LiveOps](https://www.selecthub.com/call-center-software/liveops-vs-ringcentral-contact-center/) ![RingCentral Contact Center Software Tool]() ![TalkDesk Software Tool]() [RingCentral Contact Center VS TalkDesk](https://www.selecthub.com/call-center-software/talkdesk-vs-ringcentral-contact-center/) ![RingCentral Contact Center Software Tool]() ![Vonage Contact Center Software Tool]() [RingCentral Contact Center VS Vonage Contact Center](https://www.selecthub.com/call-center-software/ringcentral-contact-center-vs-vonage-contact-center/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/call-center-software-requirements-onsi/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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