[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Center Software](https://www.selecthub.com/c/call-center-software/) \> [LiveOps](https://www.selecthub.com/p/call-center-software/liveops/) \> LiveOps vs Cisco Contact Center # LiveOps vs Cisco Contact Center Last Updated: June 1st, 2026 Our analysts compared [LiveOps](https://www.selecthub.com/p/call-center-software/liveops/) vs [Cisco Contact Center](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) based on data from our 400+ point analysis of [Call Center Software](https://www.selecthub.com/c/call-center-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Call Center Software&cta=call-center-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![LiveOps Software Tool](https://cdn.selecthub.com/products/233e59fa6283938baff02608900e1bbf-23ff9f5ccd669a5028b07b26b2225650/resources/normal/logo.png?1735059672)](https://www.selecthub.com/p/call-center-software/liveops/) Remove Add to Compare [![Cisco Contact Center Software Tool](https://cdn.selecthub.com/products/24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897/resources/normal/logo.webp?1741150507)](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=LiveOps&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F233e59fa6283938baff02608900e1bbf-23ff9f5ccd669a5028b07b26b2225650%2Fresources%2Fnormal%2Flogo.png%3F1735059672) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=LiveOps&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F233e59fa6283938baff02608900e1bbf-23ff9f5ccd669a5028b07b26b2225650%2Fresources%2Fnormal%2Flogo.png%3F1735059672) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=LiveOps&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F233e59fa6283938baff02608900e1bbf-23ff9f5ccd669a5028b07b26b2225650%2Fresources%2Fnormal%2Flogo.png%3F1735059672&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=LiveOps&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F233e59fa6283938baff02608900e1bbf-23ff9f5ccd669a5028b07b26b2225650%2Fresources%2Fnormal%2Flogo.png%3F1735059672&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507&price=2) ### Products Insights Overall Rating Comparison [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (16 Reviews) ](#user-sentiment-section) [ Analyst Rating 94 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (261 Reviews) ](#user-sentiment-section) Price Starts From Custom Quote i Free Trial is unavailable → $100/User, Monthly Free Trial is unavailable → Pros What we like about LiveOps and Cisco Contact Center: * Handles voice, email, chat, SMS, and social media in one platform * Pay-per-use model makes it easy to scale up or down as call volumes change * PCI DSS Tier 1 certification keeps sensitive customer data secure * Integrates tightly with Cisco and Webex tools for smoother team collaboration * Supervisory tools let managers monitor, barge in, or coach agents during live calls * Supports both cloud and on-premises deployments for flexible infrastructure choices Cons What we dislike about LiveOps and Cisco Contact Center: * Charges extra for call recording and screen recording features * Implementation and customization costs can run high, especially for complex setups * Reliance on independent contractors can lead to inconsistent service quality * Interface has a steeper learning curve than many cloud-native competitors * Cloud dependency means internet outages can interrupt agent operations * Doesn't include power dialer functionality out of the box ### Our Review **Bottom line:** LiveOps is a better fit if you need a flexible, cloud-only contact center that scales with demand and keeps costs tied to usage. Cisco Contact Center makes more sense if you're running a larger operation, want deep Webex integration, or need the option to stay on-premises. LiveOps is built around a distributed workforce model. Agents can work from anywhere, and the pay-per-use pricing means you're not paying for capacity you don't need. That makes it appealing when call volumes are hard to predict. Cisco Contact Center takes a different approach — it's designed for contact centers of all sizes, from small teams to enterprises with thousands of agents, and it supports both cloud and on-premises deployments. On pricing, Cisco Contact Center starts at $100 per user per month. LiveOps pricing isn't published — you'll need to contact them for a quote. That makes direct cost comparison difficult, and it's worth factoring in that LiveOps users have flagged extra charges for features like call and screen recording. Cisco brings a broader feature set for supervisors. Silent monitoring, barge-in, and live coaching tools give managers more control over what's happening on the floor. LiveOps keeps things simpler, with customizable scripting and intelligent routing that help agents stay consistent without as much overhead configuration. If your team already uses Webex or other Cisco tools, Cisco Contact Center's integrations will feel natural. LiveOps integrates with CRM systems too, but it's a better standalone choice than an extension of an existing Cisco stack. If managing a team of independent contractors and handling unpredictable demand are your main concerns, LiveOps fits. If you need enterprise-grade supervisor controls and infrastructure flexibility, Cisco is the stronger pick. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Cisco Contact Center has an analyst rating of 94\. Our analysts are still gathering data for LiveOps. we're gathering data 94 Features Comparison **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. we're gathering data 93 **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. we're gathering data 98 **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. we're gathering data 94 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Call Center Software) ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) How Cisco Contact Center compares against the top 9 functional requirements as defined by SelectHub project data. LiveOps Cisco Contact Center \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence AndAnalytics Voicemail AndMessaging Workforce Management 93 98 94 88 97 93 90 94 88 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. we're gathering data N/A we're gathering data N/A we're gathering data N/A 87% 9% 4% **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. we're gathering data N/A we're gathering data N/A we're gathering data N/A 94% 6% 0% **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. we're gathering data N/A we're gathering data N/A we're gathering data N/A 86% 14% 0% **Dialers** Automate outbound calls to your contact list for sales and reminders, so your agents spend less time dialing and more time engaging with customers. we're gathering data N/A we're gathering data N/A we're gathering data N/A 88% 0% 12% **Mobile Capabilities** Manage your entire contact center and let agents handle calls from any location using their preferred device, ensuring uninterrupted service and flexibility. we're gathering data N/A we're gathering data N/A we're gathering data N/A 100% 0% 0% **Phone System** Manage all your business calls reliably through an internet connection, making it easy to scale your operations without buying expensive, traditional phone hardware. we're gathering data N/A we're gathering data N/A we're gathering data N/A 88% 6% 6% **Voice Intelligence And Analytics** Understand exactly what your customers are feeling and what your best agents are saying by automatically analyzing every spoken word. we're gathering data N/A we're gathering data N/A we're gathering data N/A 88% 0% 12% **Voicemail And Messaging** Allow customers to easily leave you a voice or text message if they cannot connect with an agent, so you never miss an important opportunity. we're gathering data N/A we're gathering data N/A we're gathering data N/A 86% 14% 0% **Workforce Management** Optimize your scheduling and forecasting to ensure you always have the right number of agents available to meet predicted customer demand and call volume. we're gathering data N/A we're gathering data N/A we're gathering data N/A 83% 0% 17% **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Call Center Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Platform Capabilities** Integrate all your critical business tools, like your customer relationship management system, so agents have a complete view of the customer instantly. we're gathering data N/A we're gathering data N/A we're gathering data N/A 100% 0% 0% **Requirements Summary** Of typical requirements, the level of support for LiveOps is still being evaluated at this time. Cisco Contact Center supports 87.9% and excels at Platform Capabilities, Call Routing System and Dialers. LiveOps has a user sentiment rating of 'great' based on 16 reviews, while Cisco Contact Center has an analyst rating of 94 and a user sentiment rating of 'great' based on 261 reviews. ### User Sentiment Summary LiveOps has a user sentiment rating of 80 based on 16 reviews. Cisco Contact Center has a user sentiment rating of 83 based on 261 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 16 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 261 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 80% of users recommend this product LiveOps has a 'great' User Satisfaction Rating of 80% when considering 16 user reviews from 2 recognized software review sites. 83% of users recommend this product Cisco Contact Center has a 'great' User Satisfaction Rating of 83% when considering 261 user reviews from 4 recognized software review sites. User Review Scores **G2.com, Inc** **4.2** (13) **4.1** (10) **Software Advice, Inc** **3.0** (3) n/a **Capterra Inc** n/a **4.5** (5) **Gartner, Inc** n/a **4.4** (116) **TrustRadius** n/a **3.9** (130) ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ LiveOps Alternatives](https://www.selecthub.com/call-center-software/liveops/alternatives/) [ Cisco Contact Center Alternatives](https://www.selecthub.com/call-center-software/cisco-contact-center/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Omnichannel routing** – Handles customer interactions across voice, email, chat, SMS, and social media, routing each to the right agent based on skill and availability. * **Intelligent call routing** – Uses algorithms to match incoming calls to agents based on skill set, so customers reach someone who can actually help them. * **Workforce scheduling** – Includes tools for scheduling and monitoring a distributed agent workforce, with performance tracking built in. * **Customizable scripting** – Lets agents follow dynamic scripts that keep messaging consistent while still allowing them to personalize the interaction. * **Security and compliance** – Meets PCI DSS Tier 1 standards, covering contact centers that handle sensitive payment and customer data. * **Omnichannel routing** – Manages inbound and outbound interactions across voice, chat, email, and social media, with skill-based routing to match customers to the right agent. * **Flow builder** – Lets you build custom contact flows using a drag-and-drop interface, with support for callbacks, queue music, DTMF input, and screen pops. * **Supervisory controls** – Gives managers the ability to silently monitor live calls, barge in, or coach agents privately without the customer knowing. * **Virtual agent support** – Includes chat and voice bots for 24/7 self-service on routine inquiries, reducing the volume of calls that escalate to live agents. * **Cloud and on-premises options** – Supports full cloud deployment, on-premises installation, or a hybrid approach so you can move to the cloud without scrapping existing infrastructure. ### Top Alternatives in Call Center Software [ Amazon Connect ](https://www.selecthub.com/p/call-center-software/amazon-connect/) [ Avaya ](https://www.selecthub.com/p/call-center-software/avaya/) [ Bright Pattern ](https://www.selecthub.com/p/call-center-software/bright-pattern/) [ CallHippo ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [ Cisco Contact Center ](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [ CXone ](https://www.selecthub.com/p/customer-experience-software/cxone/) [ Dialpad Contact Center ](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [ Engage Voice for Zendesk ](https://www.selecthub.com/p/call-center-software/engage-voice-for-zendesk/) [ Five9 ](https://www.selecthub.com/p/call-center-software/five9/) [ Genesys Cloud CX ](https://www.selecthub.com/p/call-center-software/genesys-cloud/) ### Head-to-Head Comparison ![LiveOps Software Tool]() ![8x8 Software Tool]() [LiveOps VS 8x8](https://www.selecthub.com/call-center-software/8x8-vs-liveops/) ![LiveOps Software Tool]() ![Amazon Connect Software Tool]() [LiveOps VS Amazon Connect](https://www.selecthub.com/call-center-software/liveops-vs-amazon-connect/) ![LiveOps Software Tool]() ![Avaya Software Tool]() [LiveOps VS Avaya](https://www.selecthub.com/call-center-software/liveops-vs-avaya/) ![LiveOps Software Tool]() ![Bright Pattern Software Tool]() [LiveOps VS Bright Pattern](https://www.selecthub.com/call-center-software/liveops-vs-bright-pattern/) ![LiveOps Software Tool]() ![Cisco Contact Center Software Tool]() [LiveOps VS Cisco Contact Center](https://www.selecthub.com/call-center-software/liveops-vs-cisco-contact-center/) ![LiveOps Software Tool]() ![Dialpad Contact Center Software Tool]() [LiveOps VS Dialpad Contact Center](https://www.selecthub.com/call-center-software/liveops-vs-dialpad-contact-center/) ![LiveOps Software Tool]() ![Engage Voice for Zendesk Software Tool]() [LiveOps VS Engage Voice for Zendesk](https://www.selecthub.com/call-center-software/liveops-vs-engage-voice-for-zendesk/) ![LiveOps Software Tool]() ![Five9 Software Tool]() [LiveOps VS Five9](https://www.selecthub.com/call-center-software/liveops-vs-five9/) ![LiveOps Software Tool]() ![Genesys Cloud CX Software Tool]() [LiveOps VS Genesys Cloud CX](https://www.selecthub.com/call-center-software/liveops-vs-genesys-cloud/) ![LiveOps Software Tool]() ![RingCentral Contact Center Software Tool]() [LiveOps VS RingCentral Contact Center](https://www.selecthub.com/call-center-software/liveops-vs-ringcentral-contact-center/) ![LiveOps Software Tool]() ![TalkDesk Software Tool]() [LiveOps VS TalkDesk](https://www.selecthub.com/call-center-software/liveops-vs-talkdesk/) ![LiveOps Software Tool]() ![Vonage Contact Center Software Tool]() [LiveOps VS Vonage Contact Center](https://www.selecthub.com/call-center-software/liveops-vs-vonage-contact-center/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/call-center-software-requirements-onsi/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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