[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Center Software](https://www.selecthub.com/c/call-center-software/) \> [Cisco Contact Center](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) \> Cisco Contact Center vs Bright Pattern # Cisco Contact Center vs Bright Pattern Last Updated: May 11th, 2026 Our analysts compared [Cisco Contact Center](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) vs [Bright Pattern](https://www.selecthub.com/p/call-center-software/bright-pattern/) based on data from our 400+ point analysis of [Call Center Software](https://www.selecthub.com/c/call-center-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Call Center Software&cta=call-center-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Cisco Contact Center Software Tool](https://cdn.selecthub.com/products/24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897/resources/normal/logo.webp?1741150507)](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) Remove Add to Compare [![Bright Pattern Software Tool](https://cdn.selecthub.com/products/07d5938693cc3903b261e1a3844590ed-5cd10344e3e9ff56cfcbd01392c1b9c9/resources/normal/logo.png?1693318527)](https://www.selecthub.com/p/call-center-software/bright-pattern/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Cisco%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F24b43fb034a10d78bec71274033b4096-a59e29ad0517648891d90613583e5897%2Fresources%2Fnormal%2Flogo.webp%3F1741150507&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Bright%2BPattern&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F07d5938693cc3903b261e1a3844590ed-5cd10344e3e9ff56cfcbd01392c1b9c9%2Fresources%2Fnormal%2Flogo.png%3F1693318527) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Bright%2BPattern&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F07d5938693cc3903b261e1a3844590ed-5cd10344e3e9ff56cfcbd01392c1b9c9%2Fresources%2Fnormal%2Flogo.png%3F1693318527) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Bright%2BPattern&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F07d5938693cc3903b261e1a3844590ed-5cd10344e3e9ff56cfcbd01392c1b9c9%2Fresources%2Fnormal%2Flogo.png%3F1693318527&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Bright%2BPattern&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F07d5938693cc3903b261e1a3844590ed-5cd10344e3e9ff56cfcbd01392c1b9c9%2Fresources%2Fnormal%2Flogo.png%3F1693318527&price=2) ### Products Insights Overall Rating Comparison [ Analyst Rating 94 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (261 Reviews) ](#user-sentiment-section) [ Analyst Rating 92 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (251 Reviews) ](#user-sentiment-section) Price Starts From $100/User, Monthly Free Trial is unavailable → $70/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Bright Pattern&category=Call Center Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/07d5938693cc3903b261e1a3844590ed-5cd10344e3e9ff56cfcbd01392c1b9c9/resources/normal/logo.png?1693318527) Pros What we like about Cisco Contact Center and Bright Pattern: * Integrates tightly with other Cisco tools, including Webex and existing CRM systems * Supports both cloud and on-premises deployments for flexible infrastructure choices * Advanced skill-based routing directs inquiries to the most qualified agents * Robust supervisory tools let managers monitor, coach and barge into live calls * Intuitive interface reduces agent training time and speeds up onboarding * Includes predictive, progressive, preview and manual outbound dialing modes * Built-in AI-supported quality assurance tracks interactions across all channels * Fully cloud-based, removing the need for on-premises hardware and infrastructure Cons What we dislike about Cisco Contact Center and Bright Pattern: * Interface is less intuitive than cloud-only competitors, leading to a steeper learning curve * Remote agents depend on a steady internet connection, making outages a real risk * Some users report occasional call quality issues and dropped calls * May not fit every workflow out of the box, sometimes requiring workarounds or extra software * Reporting tools lack the depth and granularity needed for detailed performance analysis * Setting up integrations with other business tools can require significant technical effort * Feature-rich interface can feel overwhelming for new users navigating the system * Support ticket responses can be inconsistent, frustrating users who need quick help ### Our Review **Bottom line:** Cisco Contact Center is a better fit if you're running a large enterprise that needs hybrid cloud and on-premises flexibility or already relies on the Cisco and Webex ecosystem. Bright Pattern works better if you want a cloud-first solution with strong outbound dialing, easier onboarding and built-in AI quality tools. Cisco's depth shows in its routing and supervision capabilities. Skill-based routing lets you match calls to agents by skill set, priority and availability. Supervisors get real-time monitoring, live call coaching and barge-in controls. It also supports a full on-premises deployment alongside cloud options, which matters if you can't move everything to the cloud right away. Bright Pattern takes a cloud-only approach that keeps things simpler on the infrastructure side. Users consistently call out its interface as easier to learn than Cisco's, which can meaningfully cut down the time it takes to get new agents up to speed. It also includes a full suite of outbound dialing modes — predictive, progressive, manual and preview — that Cisco doesn't offer natively. On pricing, Bright Pattern starts at $70 per user per month and Cisco Contact Center starts at $100 per user per month, both billed monthly. That said, Cisco's costs can grow quickly when you factor in customization, data migration and training. Bright Pattern's main weaknesses are reporting and integrations. Its analytics tools don't go as deep as some competitors, and connecting it to other systems can take real technical work. Cisco's downsides are a steeper learning curve and occasional connectivity issues for remote agents. If you need an enterprise-grade platform with hybrid deployment and deep Cisco integrations, Cisco Contact Center is the stronger pick. If you want a cloud solution that's easier to stand up and comes with strong outbound and quality tools, Bright Pattern is worth a close look. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Cisco Contact Center has an analyst rating of 94\. By comparison Bright Pattern has an analyst rating of 92. 94 92 Features Comparison **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. 93 95 **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. 98 88 **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. 94 71 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Strengths The best features of Cisco Contact Center and Bright Pattern as judged by user reviews and analyst validation. Platform Capabilities Call Routing System Mobile Capabilities Collaboration Voicemail and Messaging Mobile Capabilities Voicemail and Messaging Platform Capabilities Voice Intelligence and Analytics Calling Capabilities ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) How Cisco Contact Center and Bright Pattern compare against the top 9 functional requirements as defined by SelectHub project data. Cisco Contact Center Bright Pattern \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence AndAnalytics Voicemail AndMessaging Workforce Management 93 98 94 88 97 93 90 94 88 95 88 71 88 100 94 97 100 91 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. 87% 9% 4% 96% 0% 4% **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. 94% 6% 0% 88% 0% 12% **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. 86% 14% 0% 43% 0% 57% **Dialers** Automate outbound calls to your contact list for sales and reminders, so your agents spend less time dialing and more time engaging with customers. 88% 0% 12% 88% 0% 12% **Mobile Capabilities** Manage your entire contact center and let agents handle calls from any location using their preferred device, ensuring uninterrupted service and flexibility. 100% 0% 0% 100% 0% 0% **Phone System** Manage all your business calls reliably through an internet connection, making it easy to scale your operations without buying expensive, traditional phone hardware. 88% 6% 6% 94% 0% 6% **Voice Intelligence And Analytics** Understand exactly what your customers are feeling and what your best agents are saying by automatically analyzing every spoken word. 88% 0% 12% 86% 0% 14% **Voicemail And Messaging** Allow customers to easily leave you a voice or text message if they cannot connect with an agent, so you never miss an important opportunity. 86% 14% 0% 100% 0% 0% **Workforce Management** Optimize your scheduling and forecasting to ensure you always have the right number of agents available to meet predicted customer demand and call volume. 83% 0% 17% 83% 0% 17% **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Call Center Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Platform Capabilities** Integrate all your critical business tools, like your customer relationship management system, so agents have a complete view of the customer instantly. 100% 0% 0% 100% 0% 0% **Requirements Summary** Of typical requirements, 87.9% are fully supported out of the box by Cisco Contact Center including Platform Capabilities, Call Routing System and Dialers. Bright Pattern supports 87.7% and excels at Mobile Capabilities, Voicemail And Messaging and Phone System. Cisco Contact Center has an analyst rating of 94 and a user sentiment rating of 'great' based on 261 reviews, while Bright Pattern has an analyst rating of 92 and a user sentiment rating of 'excellent' based on 251 reviews. ### User Sentiment Summary Cisco Contact Center has a user sentiment rating of 83 based on 261 reviews. Bright Pattern has a user sentiment rating of 92 based on 251 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 261 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 251 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 83% of users recommend this product Cisco Contact Center has a 'great' User Satisfaction Rating of 83% when considering 261 user reviews from 4 recognized software review sites. 92% of users recommend this product Bright Pattern has a 'excellent' User Satisfaction Rating of 92% when considering 251 user reviews from 4 recognized software review sites. User Review Scores **G2.com, Inc** **4.1** (10) **4.2** (55) **Software Advice, Inc** n/a **4.73** (98) **Capterra Inc** **4.5** (5) **4.7** (95) **Gartner, Inc** **4.4** (116) n/a **TrustRadius** **3.9** (130) **5.0** (3) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. No awards. SelectHub research analysts have evaluated Bright Pattern and concluded it earns best-in-class honors for Voicemail and Messaging. Bright Pattern stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ![Voicemail and Messaging Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Cisco Contact Center Alternatives](https://www.selecthub.com/call-center-software/cisco-contact-center/alternatives/) [ Bright Pattern Alternatives](https://www.selecthub.com/call-center-software/bright-pattern/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Skill-based routing** – Matches customer calls to agents based on skill set, availability and customer priority, with options to configure routing strategies at the agent or team level. * **Supervisory controls** – Lets supervisors silently monitor live calls, coach agents privately or barge in, all without needing to be on-site. * **Flow builder** – Drag-and-drop tool for creating custom contact flows that handle routing, callbacks, DTMF inputs and queue management without custom code. * **Hybrid deployment** – Supports cloud, on-premises and hybrid configurations, including a cloud-first migration path that doesn't require abandoning existing infrastructure. * **Omnichannel routing** – Routes voice, email, chat and social media interactions to the best-fit agent from a single unified interface. * **Outbound dialing modes** – Includes predictive, progressive, preview and manual dialing options so you can match the dialer to your campaign type and list quality. * **AI quality assurance** – Built-in sentiment analysis and quality management tools track and score interactions across all channels in real time. * **CTI integration** – Connects with Salesforce, Zendesk, Oracle Cloud Service and Freshdesk to surface customer data to agents during interactions. ### Top Alternatives in Call Center Software [ Amazon Connect ](https://www.selecthub.com/p/call-center-software/amazon-connect/) [ Avaya ](https://www.selecthub.com/p/call-center-software/avaya/) [ Bright Pattern ](https://www.selecthub.com/p/call-center-software/bright-pattern/) [ CallHippo ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [ CXone ](https://www.selecthub.com/p/customer-experience-software/cxone/) [ Dialpad Contact Center ](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [ Engage Voice for Zendesk ](https://www.selecthub.com/p/call-center-software/engage-voice-for-zendesk/) [ Five9 ](https://www.selecthub.com/p/call-center-software/five9/) [ Genesys Cloud CX ](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [ RingCentral Contact Center ](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) ### Head-to-Head Comparison ![Cisco Contact Center Software Tool]() ![8x8 Software Tool]() [Cisco Contact Center VS 8x8](https://www.selecthub.com/call-center-software/8x8-vs-cisco-contact-center/) ![Cisco Contact Center Software Tool]() ![Amazon Connect Software Tool]() [Cisco Contact Center VS Amazon Connect](https://www.selecthub.com/call-center-software/amazon-connect-vs-cisco-contact-center/) ![Cisco Contact Center Software Tool]() ![Avaya Software Tool]() [Cisco Contact Center VS Avaya](https://www.selecthub.com/call-center-software/avaya-vs-cisco-contact-center/) ![Cisco Contact Center Software Tool]() ![Bright Pattern Software Tool]() [Cisco Contact Center VS Bright Pattern](https://www.selecthub.com/call-center-software/cisco-contact-center-vs-bright-pattern/) ![Cisco Contact Center Software Tool]() ![Dialpad Contact Center Software Tool]() [Cisco Contact Center VS Dialpad Contact Center](https://www.selecthub.com/call-center-software/cisco-contact-center-vs-dialpad-contact-center/) ![Cisco Contact Center Software Tool]() ![Engage Voice for Zendesk Software Tool]() [Cisco Contact Center VS Engage Voice for Zendesk](https://www.selecthub.com/call-center-software/engage-voice-for-zendesk-vs-cisco-contact-center/) ![Cisco Contact Center Software Tool]() ![Five9 Software Tool]() [Cisco Contact Center VS Five9](https://www.selecthub.com/call-center-software/five9-vs-cisco-contact-center/) ![Cisco Contact Center Software Tool]() ![Genesys Cloud CX Software Tool]() [Cisco Contact Center VS Genesys Cloud CX](https://www.selecthub.com/call-center-software/genesys-cloud-vs-cisco-contact-center/) ![Cisco Contact Center Software Tool]() ![LiveOps Software Tool]() [Cisco Contact Center VS LiveOps](https://www.selecthub.com/call-center-software/liveops-vs-cisco-contact-center/) ![Cisco Contact Center Software Tool]() ![RingCentral Contact Center Software Tool]() [Cisco Contact Center VS RingCentral Contact Center](https://www.selecthub.com/call-center-software/cisco-contact-center-vs-ringcentral-contact-center/) ![Cisco Contact Center Software Tool]() ![TalkDesk Software Tool]() [Cisco Contact Center VS TalkDesk](https://www.selecthub.com/call-center-software/talkdesk-vs-cisco-contact-center/) ![Cisco Contact Center Software Tool]() ![Vonage Contact Center Software Tool]() [Cisco Contact Center VS Vonage Contact Center](https://www.selecthub.com/call-center-software/cisco-contact-center-vs-vonage-contact-center/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/call-center-software-requirements-onsi/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Call Center Management", "item": "https://www.selecthub.com/category/call-center/" }, { "@type": "ListItem", "position": 3, "name": "Call Center Software", "item": "https://www.selecthub.com/c/call-center-software/" }, { "@type": "ListItem", "position": 4, "name": "Cisco Contact Center", "item": "https://www.selecthub.com/p/call-center-software/cisco-contact-center/" }, { "@type": "ListItem", "position": 5, "name": "Cisco Contact Center Vs Bright Pattern" } ] } ```