[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Center Software](https://www.selecthub.com/c/call-center-software/) \> CallTools Categories: * [Call Center Software](https://www.selecthub.com/c/call-center-software/) * [Cloud Phone Systems](https://www.selecthub.com/c/cloud-phone-systems/) * [SMS Marketing Software](https://www.selecthub.com/c/sms-marketing-software/) * [...](#) ## What Is CallTools? **Industry Specialties:** Serves all industries CallTools, a cloud-based contact center solution, helps increase conversion rates and sales revenue by delivering satisfactory customer interactions. Users can monitor teams on the fly, connect with customers and access real-time analytics based on call records. Its main offerings are CallTools Predictive and CallTools Preview, each with its own set of attributes. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=CallTools&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fcalltools%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F69cd21a0e0b7d5f05dc88a0be36950c7-6fada7c3f55d3de1d8fc3e2cb28993c7%2Fresources%2Fnormal%2Flogo.png%3F1776432438) User Sentiment i ![User satisfaction level icon: excellent]() Based on 189 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #19 CallTools is ranked #19 in the Call Center Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=call-center-software&product%5Fslug=calltools&slug=calltools&product%5Fname=CallTools&category=Call+Center+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fcalltools%2F) ## CallTools Pricing Based on our most recent analysis, CallTools pricing starts at $80 (Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=CallTools&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fcalltools%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F69cd21a0e0b7d5f05dc88a0be36950c7-6fada7c3f55d3de1d8fc3e2cb28993c7%2Fresources%2Fnormal%2Flogo.png%3F1776432438&price=2) Price $ $ $ $ $ i Starting From $79.99 Pricing Model Monthly Free Trial No ## Training Resources CallTools is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for CallTools: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## CallTools Benefits and Insights Why use CallTools? ### Key differentiators & advantages of CallTools * **Successful Engagement With Customers:** Engage better with customers with smarter campaigns. Manage campaigns for better connections with prospects and nurture contacts from the start to the end of the final interaction. * **Simple User Interface:** Take advantage of a user-friendly platform that starts right away and handles all aspects of interaction with clients. * **Improved Call Management:** Keep contacts engaged with fewer intruding or blocked contact numbers. * **No-Manager Seat Cost:** Get speed and reliability and simple and affordable maintenance and setup with cloud-based solutions. * **Saving Money:** Monitor contact center’s performance in real-time without paying extra for a manager seat. * **Operate Globally:** Pay zero additional fee to use the platform virtually and keep all agents connected regardless of geographical location. ### Industry Expertise CallTools is suitable for all big and small companies offering customer support to different parts of the world. ## CallTools Reviews Based on our most recent analysis, CallTools reviews indicate a 'excellent' User Satisfaction Rating of 96% based on 189 user reviews from 3 recognized software review sites. ![User satisfaction level icon: excellent]() 189 reviews 96% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of CallTools reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Easy to Use:** The user interface is straightforward and easy to navigate, even for those with limited technical experience. This can lead to a shorter learning curve and faster adoption by call center agents. * **Predictive Dialer:** This feature helps to increase agent productivity by automatically dialing numbers and connecting agents only when a live person answers. This can save agents time and effort, allowing them to focus on having more conversations with potential customers. * **CRM Integration:** CallTools can integrate with popular CRM systems, which allows agents to access customer information and update records without switching between applications. This can help to improve efficiency and data accuracy. * **Reporting and Analytics:** CallTools provides a variety of reports and analytics that can help call center managers to track performance, identify trends, and make data-driven decisions. This information can be used to improve call center operations and achieve better results. #### Cons * **Limited Integrations:** CallTools may not integrate seamlessly with all the tools and platforms commonly used in call centers, potentially leading to workflow disruptions and inefficiencies. * **Customization Challenges:** Some users find it difficult to tailor CallTools to their specific needs, especially when it comes to complex call flows or unique business processes. * **Reporting Limitations:** The reporting features in CallTools might not provide the level of detail and flexibility required by some call centers for in-depth analysis and performance tracking. * **Learning Curve:** The interface and functionalities of CallTools can have a steep learning curve for new users, potentially requiring additional training and support. #### Researcher's Summary: CallTools has garnered a reputation for its user-friendly interface and robust call management features, making it a popular choice for businesses seeking to streamline their call center operations. Users appreciate the software's ability to automate tasks, such as call routing and recording, which can significantly improve efficiency and productivity. The open API and customizable interface allow for seamless integration with existing systems, further enhancing its appeal. However, some users have expressed concerns about the software's pricing structure, which may be a deterrent for smaller businesses or those with limited budgets. Additionally, while CallTools offers a comprehensive set of features, it may not have the same level of advanced functionality as some of its competitors, such as Five9, which could be a consideration for larger enterprises with more complex requirements. Despite these limitations, CallTools remains a solid option for businesses of all sizes due to its ease of use, scalability, and ability to improve call center performance. Its intuitive design and comprehensive feature set make it an attractive choice for businesses looking to enhance customer service, boost agent productivity, and gain valuable insights into call center operations. The software's ability to support both SIP and VoIP calls ensures compatibility with various communication systems, making it a versatile solution for modern call centers. Ultimately, CallTools is best suited for businesses that prioritize ease of use, efficiency, and a balance between features and affordability. ## Key Features * **Campaign Overview:** Join or exit campaigns in a single click and track detailed synopsis of all the active drives from a single dashboard. Get complete control over setup and adjustments via a campaign table that displays start and end times and remaining leads. * **Real-time Monitoring:** Monitor an agent’s status, productivity, calls made and sales closed. Analyze who has the best performances and if who needs more training. Offer in-the-moment coaching by speaking with agents during live calls and taking over tough calls. * **Recycling Lists:** Set rules and limits for redialing lists based on time or disposition since the last call. * **Contact Management:** Access contact information, including notes, past call history, call dispositions and new appointments from the contact window. Keep calls organized by sorting them based on the agent who took it, length and quality. * **Real-time Reporting:** Stay in control of inbound and outbound call centers and track KPI progress from the reports dashboard. * **Small Businesses:** Get access to features such as CRM integration, list management, scalable software, screen-pops, in-house support and in-house developers to run small businesses efficiently. * **Built-in Web Phone:** Eliminate the use of third-party dialing applications by simply logging in. Create automatic callbacks that trigger after a set time based on the previous call experience. ## Limitations At the time of this review, these are the limitations according to user feedback: * Can’t record and share Zoom calls to email. * Webinars and tutorials don’t answer all the questions they claim. * Sometimes there are concerns with phone registers. ## Suite Support _mail\_outline_Email: support@calltools.com. _phone_Phone: (800) 679-1637 on Mon – Fri at 5am – 5:00pm PST. _school_Training: Not available. _local\_offer_Tickets: Fill out a support ticket on the website to connect with a representative asap. ## Head-to-Head Comparison ![CallTools Software Tool]() vs * [8x8](https://www.selecthub.com/call-center-software/8x8-vs-calltools/) * [Adversus](https://www.selecthub.com/call-center-software/calltools-vs-adversus/) * [Aloware](https://www.selecthub.com/call-center-software/calltools-vs-aloware/) * [Amazon Connect](https://www.selecthub.com/call-center-software/amazon-connect-vs-calltools/) * [Anywhere365](https://www.selecthub.com/call-center-software/calltools-vs-anywhere365/) * [Avaya](https://www.selecthub.com/call-center-software/avaya-vs-calltools/) * [AVOXI](https://www.selecthub.com/call-center-software/calltools-vs-avoxi/) * [Balto AI](https://www.selecthub.com/call-center-software/calltools-vs-balto-ai/) * [Bright Pattern](https://www.selecthub.com/call-center-software/calltools-vs-bright-pattern/) * [CallShaper](https://www.selecthub.com/call-center-software/calltools-vs-callshaper/) * [Cisco Contact Center](https://www.selecthub.com/call-center-software/calltools-vs-cisco-contact-center/) * [Cisco Finesse](https://www.selecthub.com/call-center-software/cisco-finesse-vs-calltools/) * [CloudTalk](https://www.selecthub.com/call-center-software/calltools-vs-cloudtalk/) * [ConnectPath CX](https://www.selecthub.com/call-center-software/calltools-vs-connectpath-cx/) * [Convoso](https://www.selecthub.com/call-center-software/calltools-vs-convoso/) * [DialedIn](https://www.selecthub.com/call-center-software/calltools-vs-dialedin/) * [Dialpad Contact Center](https://www.selecthub.com/call-center-software/calltools-vs-dialpad-contact-center/) * [DYL](https://www.selecthub.com/call-center-software/dyl-vs-calltools/) * [Engage Voice for Zendesk](https://www.selecthub.com/call-center-software/calltools-vs-engage-voice-for-zendesk/) * [Exotel](https://www.selecthub.com/call-center-software/calltools-vs-exotel/) * [Five9](https://www.selecthub.com/call-center-software/five9-vs-calltools/) * [Genesys Cloud CX](https://www.selecthub.com/call-center-software/genesys-cloud-vs-calltools/) * [GoAutoDial](https://www.selecthub.com/call-center-software/calltools-vs-goautodial/) * [Khoros Service](https://www.selecthub.com/call-center-software/calltools-vs-khoros-service/) * [LiveOps](https://www.selecthub.com/call-center-software/liveops-vs-calltools/) * [MiaRec](https://www.selecthub.com/call-center-software/calltools-vs-miarec/) * [MightyCall](https://www.selecthub.com/call-center-software/mightycall-vs-calltools/) * [Nextiva Call Center](https://www.selecthub.com/call-center-software/calltools-vs-nextiva-call-center/) * [Playvox](https://www.selecthub.com/call-center-software/calltools-vs-playvox/) * [RingCentral Contact Center](https://www.selecthub.com/call-center-software/calltools-vs-ringcentral-contact-center/) * [SingleComm](https://www.selecthub.com/call-center-software/calltools-vs-singlecomm/) * [TalkDesk](https://www.selecthub.com/call-center-software/talkdesk-vs-calltools/) * [TrackPulse](https://www.selecthub.com/call-center-software/calltools-vs-trackpulse/) * [uContact](https://www.selecthub.com/call-center-software/calltools-vs-ucontact/) * [UJET](https://www.selecthub.com/call-center-software/calltools-vs-ujet/) * [Upcall](https://www.selecthub.com/call-center-software/calltools-vs-upcall/) * [VICIdial](https://www.selecthub.com/call-center-software/calltools-vs-vicidial/) * [Vonage Contact Center](https://www.selecthub.com/call-center-software/calltools-vs-vonage-contact-center/) * [Ytel](https://www.selecthub.com/call-center-software/calltools-vs-ytel/) ## Awards CallTools stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ## Similar Products Here are the most similar products to CallTools. [ Mitel Contact Center ](https://www.selecthub.com/p/call-center-software/mitel-contact-center/) [ ZIWO ](https://www.selecthub.com/p/call-center-software/ziwo/) [ Gnatta ](https://www.selecthub.com/p/call-center-software/gnatta/) [ Diabolocom ](https://www.selecthub.com/p/call-center-software/diabolocom/) [ Dialpad Contact Center ](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [ Adversus ](https://www.selecthub.com/p/call-center-software/adversus/) [ RingCentral Contact Center ](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) [ Exotel ](https://www.selecthub.com/p/call-center-software/exotel/) [ Bright Pattern ](https://www.selecthub.com/p/call-center-software/bright-pattern/) [ Cisco Contact Center ](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Call Center Management", "item": "https://www.selecthub.com/category/call-center/" }, { "@type": "ListItem", "position": 3, "name": "Call Center Software", "item": "https://www.selecthub.com/c/call-center-software/" }, { "@type": "ListItem", "position": 4, "name": "CallTools" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "CallTools", "description": "CallTools, a cloud-based contact center solution, helps increase conversion rates and sales revenue by delivering satisfactory customer interactions. Users can monitor teams on the fly, connect with customers and access real-time analytics based on call records. Its main offerings are CallTools Predictive and CallTools Preview, each with its own set of attributes.", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Kriti Sahay", "reviewBody": "CallTools has garnered a reputation for its user-friendly interface and robust call management features, making it a popular choice for businesses seeking to streamline their call center operations. Users appreciate the software's ability to automate tasks, such as call routing and recording, which can significantly improve efficiency and productivity. The open API and customizable interface allow for seamless integration with existing systems, further enhancing its appeal. However, some users have expressed concerns about the software's pricing structure, which may be a deterrent for smaller businesses or those with limited budgets. Additionally, while CallTools offers a comprehensive set of features, it may not have the same level of advanced functionality as some of its competitors, such as Five9, which could be a consideration for larger enterprises with more complex requirements. Despite these limitations, CallTools remains a solid option for businesses of all sizes due to its ease of use, scalability, and ability to improve call center performance. Its intuitive design and comprehensive feature set make it an attractive choice for businesses looking to enhance customer service, boost agent productivity, and gain valuable insights into call center operations. The software's ability to support both SIP and VoIP calls ensures compatibility with various communication systems, making it a versatile solution for modern call centers. 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