[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Center Software](https://www.selecthub.com/c/call-center-software/) \> [Amazon Connect](https://www.selecthub.com/p/call-center-software/amazon-connect/) \> Amazon Connect Alternatives # Top Amazon Connect Alternatives & Competitors For 2026 Last Updated: July 21st, 2026 Looking for alternatives to [Amazon Connect](https://www.selecthub.com/p/call-center-software/amazon-connect/)? Many users crave user-friendly and feature-rich solutions for tasks like Mobile Capabilities, Voice Intelligence and Analytics, and Collaboration. Leveraging crowdsourced data from over 1,000 real [Call Center Software](https://www.selecthub.com/c/call-center-software/) selection projects based on 400+ capabilities, we present a comparison of Amazon Connect to leading industry alternatives like Avaya, TalkDesk, Genesys Cloud CX, and RingCentral Contact Center. Remove Add to Compare Select Product 8x8 Adversus Aloware Amazon Connect Anywhere365 Avaya AVOXI Balto AI Bright Pattern CallShaper CallTools Cisco Contact Center Cisco Finesse CloudTalk ConnectPath CX Convoso CXone DialedIn Dialpad Contact Center DYL Engage Voice for Zendesk Exotel Five9 Genesys Cloud CX GoAutoDial Khoros Service LiveOps MiaRec MightyCall Nextiva Call Center Playvox RingCentral Contact Center Salesforce Service Cloud SingleComm TalkDesk TrackPulse uContact UJET Upcall VICIdial Vonage Contact Center Ytel [![Amazon Connect Software Tool](https://cdn.selecthub.com/products/0996dd16b0020a17a26b94f4675fd3da-d34e433e93d77f5433219e5f1602055c/resources/normal/logo.png?1693319157)](https://www.selecthub.com/p/call-center-software/amazon-connect/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare Select Product 8x8 Adversus Aloware Amazon Connect Anywhere365 Avaya AVOXI Balto AI Bright Pattern CallShaper CallTools Cisco Contact Center Cisco Finesse CloudTalk ConnectPath CX Convoso CXone DialedIn Dialpad Contact Center DYL Engage Voice for Zendesk Exotel Five9 Genesys Cloud CX GoAutoDial Khoros Service LiveOps MiaRec MightyCall Nextiva Call Center Playvox RingCentral Contact Center Salesforce Service Cloud SingleComm TalkDesk TrackPulse uContact UJET Upcall VICIdial Vonage Contact Center Ytel [![Avaya Software Tool](https://cdn.selecthub.com/products/d1ee59e20ad01cedc15f5118a7626099-d6c86170be8ea312cbb33553c911ae46/resources/normal/logo.png?1693316403)](https://www.selecthub.com/p/call-center-software/avaya/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare Select Product 8x8 Adversus Aloware Amazon Connect Anywhere365 Avaya AVOXI Balto AI Bright Pattern CallShaper CallTools Cisco Contact Center Cisco Finesse CloudTalk ConnectPath CX Convoso CXone DialedIn Dialpad Contact Center DYL Engage Voice for Zendesk Exotel Five9 Genesys Cloud CX GoAutoDial Khoros Service LiveOps MiaRec MightyCall Nextiva Call Center Playvox RingCentral Contact Center Salesforce Service Cloud SingleComm TalkDesk TrackPulse uContact UJET Upcall VICIdial Vonage Contact Center Ytel [![TalkDesk Software Tool](https://cdn.selecthub.com/products/3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede/resources/normal/logo.png?1693318249)](https://www.selecthub.com/p/call-center-software/talkdesk/) Remove Add to Compare Select Product 8x8 Adversus Aloware Amazon Connect Anywhere365 Avaya AVOXI Balto AI Bright Pattern CallShaper CallTools Cisco Contact Center Cisco Finesse CloudTalk ConnectPath CX Convoso CXone DialedIn Dialpad Contact Center DYL Engage Voice for Zendesk Exotel Five9 Genesys Cloud CX GoAutoDial Khoros Service LiveOps MiaRec MightyCall Nextiva Call Center Playvox RingCentral Contact Center Salesforce Service Cloud SingleComm TalkDesk TrackPulse uContact UJET Upcall VICIdial Vonage Contact Center Ytel [![Genesys Cloud CX Software Tool](https://cdn.selecthub.com/products/470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2/resources/normal/logo.png?1708426518)](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare Select Product 8x8 Adversus Aloware Amazon Connect Anywhere365 Avaya AVOXI Balto AI Bright Pattern CallShaper CallTools Cisco Contact Center Cisco Finesse CloudTalk ConnectPath CX Convoso CXone DialedIn Dialpad Contact Center DYL Engage Voice for Zendesk Exotel Five9 Genesys Cloud CX GoAutoDial Khoros Service LiveOps MiaRec MightyCall Nextiva Call Center Playvox RingCentral Contact Center Salesforce Service Cloud SingleComm TalkDesk TrackPulse uContact UJET Upcall VICIdial Vonage Contact Center Ytel [![RingCentral Contact Center Software Tool](https://cdn.selecthub.com/products/c705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533/resources/normal/logo.png?1693318523)](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Amazon%2BConnect&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0996dd16b0020a17a26b94f4675fd3da-d34e433e93d77f5433219e5f1602055c%2Fresources%2Fnormal%2Flogo.png%3F1693319157) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Avaya&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd1ee59e20ad01cedc15f5118a7626099-d6c86170be8ea312cbb33553c911ae46%2Fresources%2Fnormal%2Flogo.png%3F1693316403) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=TalkDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede%2Fresources%2Fnormal%2Flogo.png%3F1693318249) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Genesys%2BCloud%2BCX&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2%2Fresources%2Fnormal%2Flogo.png%3F1708426518) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=RingCentral%2BContact%2BCenter&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533%2Fresources%2Fnormal%2Flogo.png%3F1693318523) ### Product Insights Overall Rating Comparison [ Analyst Rating Amazon Connect - Analyst Score: 83 out of 100 83 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (114 Reviews) ](#user-sentiment-section) [ Analyst Rating Avaya - Analyst Score: 97 out of 100 97 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (658 Reviews) ](#user-sentiment-section) [ Analyst Rating TalkDesk - Analyst Score: 81 out of 100 81 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (3750 Reviews) ](#user-sentiment-section) [ Analyst Rating Genesys Cloud CX - Analyst Score: 92 out of 100 92 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (798 Reviews) ](#user-sentiment-section) [ Analyst Rating RingCentral Contact Center - Analyst Score: 97 out of 100 97 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (184 Reviews) ](#user-sentiment-section) Price Starts From $0.018/Minute, Usage-Based [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Amazon Connect&category=Call Center Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/0996dd16b0020a17a26b94f4675fd3da-d34e433e93d77f5433219e5f1602055c/resources/normal/logo.png?1693319157) $30/User, Monthly Free Trial is unavailable → $85/User, Monthly [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=TalkDesk&category=Call Center Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/3483e5ec0489e5c394b028ec4e81f3e1-700388d5178d0365dd1ae59d19e0bede/resources/normal/logo.png?1693318249) $75/User, Monthly [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Genesys Cloud CX&category=Call Center Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/470e7a4f017a5476afb7eeb3f8b96f9b-489d3b2255aace4b5288cfba9592c0c2/resources/normal/logo.png?1708426518) $25/User, Monthly [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=RingCentral Contact Center&category=Call Center Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/c705112d1ec18b97acac7e2d63973424-ded2e281901416fe3149ee807ae3d533/resources/normal/logo.png?1693318523) Pros * **Easy to Use:** The interface is straightforward and intuitive, making it simple for users to learn and navigate the system. This ease of use allows managers and supervisors to independently make changes to call flows and agent groups without relying on others. * **Scalability:** Amazon Connect's cloud-based nature allows businesses to easily scale their contact center operations up or down as needed. This flexibility is particularly beneficial for businesses with fluctuating call volumes or seasonal demands. * **Cost-Effective:** The pay-as-you-go pricing model means businesses only pay for the resources they use, making it a cost-effective solution compared to traditional on-premises contact center systems. * **Integrations:** Amazon Connect integrates seamlessly with other AWS services and third-party applications, allowing businesses to create a unified communications ecosystem. This can include CRM systems, helpdesk platforms, and workforce management tools. * **Seamless Integration:** Avaya's solutions effortlessly integrate with existing systems, streamlining call center operations and enhancing efficiency. * **Robust Reporting:** Comprehensive reporting capabilities provide valuable insights into call center performance, enabling data-driven decision-making. * **Advanced Call Routing:** Intelligent call routing optimizes agent utilization, ensuring calls are directed to the most qualified agents for faster resolution. * **Omnichannel Support:** Avaya's solutions support multiple communication channels, allowing customers to connect with agents through their preferred method. * **Integrations:** Talkdesk integrates with popular CRMs and helpdesk platforms, which allows for a more streamlined workflow and improved agent productivity. * **Customization:** The platform is highly customizable, allowing businesses to tailor it to their specific needs. This includes the ability to create custom reports, dashboards, and workflows. * **Scalability:** Talkdesk is a cloud-based platform, which means it can easily scale to meet the needs of growing businesses. This is a major advantage over on-premises call center solutions, which can be difficult and expensive to scale. * **Ease of Use:** The platform is designed to be user-friendly, even for those with no prior experience with call center software. This makes it easy for businesses to get up and running quickly. * **Usability:** According to 89% of users who evaluated this aspect, the software is relatively easy to learn and use. * **Customer Service:** 96% of users who mentioned this were satisfied with the product’s customer service. * **Price:** The product offers the best features for the price, according to 88% of users. * **Omnichannel Support:** RingCentral Contact Center seamlessly integrates with multiple communication channels, allowing agents to handle customer inquiries from various platforms (e.g., phone, email, chat, social media) in a centralized interface. * **AI-Powered Automation:** Advanced AI capabilities automate routine tasks, such as call routing, lead qualification, and sentiment analysis, freeing up agents to focus on complex customer interactions. * **Real-Time Analytics:** Comprehensive dashboards provide real-time insights into call center performance, enabling supervisors to monitor agent productivity, identify areas for improvement, and make data-driven decisions. * **Customization and Flexibility:** RingCentral Contact Center offers customizable workflows, reporting tools, and integrations with CRM systems, allowing businesses to tailor the solution to their specific needs. Cons * **Limited Customization:** The user interface can be challenging to navigate and customize to specific workflows, especially for complex routing needs or integrations with other systems. * **Reporting Challenges:** Generating customized reports or accessing granular data for analysis can be difficult, limiting the ability to gain deep insights into call center performance and agent activity. * **Learning Curve:** The platform's features and functionalities can have a steep learning curve, requiring significant time and effort for users to become proficient, especially those without a technical background. * **High Cost:** Avaya's solutions can be expensive compared to competitors, making it difficult for businesses to justify the investment. * **Complex Interface:** Some users find Avaya's interface to be complex and difficult to navigate, leading to frustration and reduced efficiency. * **Limited Integration Options:** Avaya's solutions may not integrate seamlessly with other business applications, creating challenges for businesses that rely on a connected ecosystem. * **Frequent Outages:** Users have reported experiencing frequent outages and downtime with Avaya's systems, impacting business operations and customer satisfaction. * **Reporting Issues:** Some users have expressed frustration with Talkdesk's reporting capabilities, finding the platform's reports to be cumbersome and lacking in customization options. Generating specific reports or accessing granular data can be challenging, hindering effective performance analysis and decision-making. * **Integrations:** Integrating Talkdesk with other business tools and systems can be complex and require significant technical expertise. Users have reported difficulties with setting up and maintaining integrations, leading to inefficiencies and data silos. * **User Interface:** The user interface of Talkdesk has been described as clunky and outdated by some users. Navigating the platform and accessing features can be unintuitive, impacting agent productivity and overall user experience. * **Customer Support:** While Talkdesk offers customer support, some users have reported challenges in receiving timely and effective assistance. Long wait times and difficulties in reaching knowledgeable support representatives have been cited as concerns. * **Feature Performance:** According to 45% of users who evaluated this aspect, the software is lacking in some of its advertised features. Specifically, workflow processes can lag when the number of data tables and flow results increase. * **Limited Customization:** Users have reported difficulty tailoring the platform to their specific business needs, leading to a lack of flexibility and efficiency. * **Complex Interface:** The user interface has been described as cluttered and overwhelming, making it challenging for agents to navigate and access necessary information quickly. * **Integration Issues:** RingCentral Contact Center has faced criticism for its limited integration capabilities with other business applications, hindering seamless workflows and data sharing. * **Reliability Concerns:** Users have experienced occasional system outages and technical glitches, impacting agent productivity and customer satisfaction. ### Our Review Amazon Connect, the cloud-based contact center software from Amazon Web Services (AWS), has garnered a mixed bag of user reviews over the past year. While some users rave about its user-friendly interface, scalability to accommodate growth, and cost-effectiveness compared to traditional contact center solutions, others point out its limitations in advanced features and express dissatisfaction with customer support. The software's strengths lie in its ease of use, particularly for those familiar with other AWS products, and its pay-as-you-go pricing model, which allows businesses to only pay for what they use. This makes it a great option for startups and small businesses looking for an affordable and scalable solution. However, more established businesses with complex needs may find the lack of advanced features, such as robust workforce management tools, to be a dealbreaker. One of the key differentiators of Amazon Connect is its seamless integration with other AWS services, such as Amazon Lex for chatbots and Amazon Polly for text-to-speech. This allows businesses to easily add AI-powered features to their contact center without the need for extensive coding or third-party integrations. However, this tight integration with the AWS ecosystem can also be a drawback for businesses that use other cloud platforms or have existing investments in third-party contact center solutions. Overall, Amazon Connect is a solid choice for businesses seeking a user-friendly and cost-effective cloud contact center solution, especially those already invested in the AWS ecosystem. However, businesses with complex requirements or those seeking top-tier customer support may want to explore other options. Show more Avaya's Call Center software has received mixed reviews from users in the past year. Some users praise its robust feature set, including its omnichannel capabilities, customizable dashboards, and advanced reporting tools. These features allow businesses to manage customer interactions across multiple channels, track key metrics, and identify areas for improvement. Additionally, Avaya's integration with other business applications, such as CRM and ERP systems, is seen as a major strength, enabling seamless data sharing and streamlined workflows. However, some users have expressed concerns about the software's complexity and cost. Avaya's feature-rich nature can make it challenging for some businesses to implement and manage effectively, especially for those with limited IT resources. Additionally, the software's pricing can be a barrier for some organizations, particularly small businesses with tight budgets. In comparison to similar products, Avaya's Call Center software is generally considered to be more comprehensive and feature-rich, but also more expensive and complex. Its strengths lie in its omnichannel capabilities, customization options, and integration with other business applications. However, businesses should carefully consider their needs and resources before investing in Avaya's software. Overall, Avaya's Call Center software is best suited for large enterprises with complex customer service requirements and the resources to implement and manage a feature-rich solution. Its omnichannel capabilities, advanced reporting tools, and integration options make it a powerful tool for managing customer interactions and improving customer satisfaction. Show more TalkDesk generally receives positive feedback, with many users highlighting its user-friendly interface and robust features as major strengths. The platform's ease of use makes it simple for agents to navigate and manage calls efficiently, while its extensive functionality caters to diverse business needs. TalkDesk's reporting and analytics capabilities are also highly praised, providing valuable insights into call center performance and customer interactions. However, some users mention occasional glitches and technical issues, emphasizing the importance of ongoing maintenance and support. Compared to competitors like Five9 and Genesys, TalkDesk stands out for its cloud-based nature, scalability, and competitive pricing, making it an attractive option for businesses of all sizes. Its flexibility allows for easy integration with other business tools, further enhancing its value proposition. TalkDesk is particularly well-suited for businesses seeking a reliable, feature-rich, and scalable call center solution that prioritizes user experience and data-driven insights. Its cloud-based architecture ensures accessibility and adaptability, while its comprehensive features empower businesses to optimize customer interactions and enhance overall efficiency. Show more Genesys Cloud is an omnichannel contact center solution that streamlines customer relationships. It brings calls, chats, emails and other communications into one centralized interface to produce seamless interactions. Users report that the interface covers the essentials and is easy to use and configure. They are also impressed by its customer support, noting that it’s easy to get through to representatives and resolve problems. However, some users say that the product would benefit from more advanced functionality and improvement to some of its basic features. In all, Genesys Cloud is suitable for businesses of all sizes that wish to offer comprehensive customer support. Show more RingCentral Contact Center is a cloud-based call center software that has received positive user reviews in the past year. Users appreciate its ease of use, scalability, and integration with other business applications. They also find it to be a cost-effective solution compared to on-premises call center systems. One of the key strengths of RingCentral Contact Center is its omnichannel capabilities. It allows businesses to manage all customer interactions from a single platform, regardless of the channel used (phone, email, chat, social media). This provides a seamless experience for customers and helps businesses to resolve issues more quickly and efficiently. Another advantage of RingCentral Contact Center is its reporting and analytics capabilities. It provides businesses with detailed insights into their call center performance, which can be used to identify areas for improvement. This data can also be used to create custom reports that can be shared with stakeholders. Overall, RingCentral Contact Center is a well-rounded call center software that is suitable for businesses of all sizes. It is easy to use, scalable, and cost-effective. Its omnichannel capabilities and reporting and analytics features make it a valuable tool for businesses that want to improve their customer service. Show more ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Amazon Connect has an analyst rating of 83\. By comparison to Amazon Connect alternatives, Avaya has an analyst rating of 97, TalkDesk has an analyst rating of 81, Genesys Cloud CX has an analyst rating of 92, and RingCentral Contact Center has an analyst rating of 97\. Amazon Connect - Analyst Score: 83 out of 100 83 Avaya - Analyst Score: 97 out of 100 97 TalkDesk - Analyst Score: 81 out of 100 81 Genesys Cloud CX - Analyst Score: 92 out of 100 92 RingCentral Contact Center - Analyst Score: 97 out of 100 97 Features Comparison **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. 78 96 87 87 100 **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. 76 100 79 100 94 **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. 93 100 73 100 100 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Strengths The best features of Amazon Connect, Avaya, TalkDesk, Genesys Cloud CX and RingCentral Contact Center as judged by user reviews and analyst validation. Mobile Capabilities Platform Capabilities Voice Intelligence and Analytics Collaboration Dialers Call Routing System Collaboration Mobile Capabilities Platform Capabilities Voice Intelligence and Analytics Voice Intelligence and Analytics Phone System Platform Capabilities Calling Capabilities Call Routing System Collaboration Mobile Capabilities Platform Capabilities Workforce Management Calling Capabilities Collaboration Mobile Capabilities Phone System Platform Capabilities ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) How all solutions compare against the top 9 functional requirements as defined by SelectHub project data. Amazon Connect Avaya TalkDesk Genesys Cloud CX RingCentral Contact Center \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence AndAnalytics Voicemail AndMessaging Workforce Management 78 76 93 88 100 88 100 83 35 96 100 100 88 100 94 100 100 88 87 79 73 63 50 91 100 71 74 87 100 100 88 100 88 85 86 100 100 94 100 88 100 100 98 100 88 0 25 50 75 100 Implementation Level of Effort Estimation **Supported:** Fully / moderately supported out-of-the-box allowing for quick and easy deployment. **Not Supported:** Requires workarounds, add-ons, partner integrations or custom development with or without additional costs. [Read more](#) **Calling Capabilities** Effortlessly connect with customers using crystal-clear voice and reliable calling features that make every conversation smooth and professional. 78% 22% 96% 4% 87% 13% 87% 13% 100% **Call Routing System** Effortlessly connect every caller to the right agent on the first try, saving everyone time and ensuring your customers feel heard immediately. 76% 24% 100% 76% 24% 100% 94% 6% **Collaboration** Let your agents quickly consult with internal experts or supervisors during a live call to solve complex customer issues instantly and accurately. 86% 14% 100% 43% 57% 100% 100% **Dialers** Automate outbound calls to your contact list for sales and reminders, so your agents spend less time dialing and more time engaging with customers. 88% 12% 88% 12% 50% 50% 88% 12% 88% 12% **Mobile Capabilities** Manage your entire contact center and let agents handle calls from any location using their preferred device, ensuring uninterrupted service and flexibility. 100% 100% 40% 60% 100% 100% **Phone System** Manage all your business calls reliably through an internet connection, making it easy to scale your operations without buying expensive, traditional phone hardware. 88% 12% 94% 6% 88% 12% 88% 12% 100% **Voice Intelligence and Analytics** Understand exactly what your customers are feeling and what your best agents are saying by automatically analyzing every spoken word. 100% 100% 100% 75% 25% 88% 12% **Voicemail and Messaging** Allow customers to easily leave you a voice or text message if they cannot connect with an agent, so you never miss an important opportunity. 57% 43% 100% 71% 29% 86% 14% 100% **Workforce Management** Optimize your scheduling and forecasting to ensure you always have the right number of agents available to meet predicted customer demand and call volume. unsupported 83% 17% 50% 50% 100% 83% 17% ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Call Center Software) Implementation Level of Effort Estimation **Supported:** Fully / moderately supported out-of-the-box allowing for quick and easy deployment. **Not Supported:** Requires workarounds, add-ons, partner integrations or custom development with or without additional costs. [Read more](#) **Platform Capabilities** Integrate all your critical business tools, like your customer relationship management system, so agents have a complete view of the customer instantly. 100% 100% 89% 11% 100% 100% **Analyst Message:**In effort to simplify your complex software decisions, this information is based on all industries and company sizes. We advise you to drill further into our data to discover how this information looks for your unique needs. [CUSTOMIZE THIS DATA ](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Call Center Software) ### User Sentiment Summary Amazon Connect has a user sentiment rating of 91 based on 114 reviews. Avaya has a user sentiment rating of 81 based on 658 reviews. TalkDesk has a user sentiment rating of 89 based on 3750 reviews. Genesys Cloud CX has a user sentiment rating of 84 based on 798 reviews. RingCentral Contact Center has a user sentiment rating of 83 based on 184 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 114 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 658 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 3750 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 798 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 184 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 91% of users recommend this product Amazon Connect has a 'excellent' User Satisfaction Rating of 91% when considering 114 user reviews from 3 recognized software review sites. 81% of users recommend this product Avaya has a 'great' User Satisfaction Rating of 81% when considering 658 user reviews from 3 recognized software review sites. 89% of users recommend this product TalkDesk has a 'great' User Satisfaction Rating of 89% when considering 3750 user reviews from 6 recognized software review sites. 84% of users recommend this product Genesys Cloud CX has a 'great' User Satisfaction Rating of 84% when considering 798 user reviews from 4 recognized software review sites. 83% of users recommend this product RingCentral Contact Center has a 'great' User Satisfaction Rating of 83% when considering 184 user reviews from 2 recognized software review sites. User Review Scores **FinancesOnline** n/a n/a **4.9** (25) n/a n/a **G2.com, Inc** **4.3** (34) n/a **4.4** (1552) **4.3** (460) **3.4** (32) **Software Advice, Inc** n/a **4.2** (35) **4.54** (691) n/a n/a **Capterra Inc** n/a n/a **4.5** (669) **4.1** (107) **4.3** (152) **Gartner, Inc** **4.7** (69) **4.2** (377) **4.5** (409) **4.6** (59) n/a **TrustRadius** **4.4** (11) **3.8** (246) **4.1** (404) **3.8** (172) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. ![User Favorite Award]() ![Analysts' Pick Award]() ![Call Routing System Award]() Show more ![Collaboration Award]() ![Voicemail and Messaging Award]() No awards. ![Call Routing System Award]() ![Collaboration Award]() Show more ![Workforce Management Award]() ![Analysts' Pick Award]() ![Calling Capabilities Award]() Show more ![Collaboration Award]() ![Phone System Award]() ![Voicemail and Messaging Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Small Medium Large Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile ### Top Alternatives in Call Center Software [ Avaya ](https://www.selecthub.com/p/call-center-software/avaya/) [ Bright Pattern ](https://www.selecthub.com/p/call-center-software/bright-pattern/) [ CallHippo ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [ Cisco Contact Center ](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [ CXone ](https://www.selecthub.com/p/customer-experience-software/cxone/) [ Dialpad Contact Center ](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [ Engage Voice for Zendesk ](https://www.selecthub.com/p/call-center-software/engage-voice-for-zendesk/) [ Five9 ](https://www.selecthub.com/p/call-center-software/five9/) [ Genesys Cloud CX ](https://www.selecthub.com/p/call-center-software/genesys-cloud/) [ RingCentral Contact Center ](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) ### Related Categories These products can also be found with other leading products in these categories: [Customer Service Software ](https://www.selecthub.com/c/customer-service-software/) Show more we're gathering data Show more [Auto Dialer Software ](https://www.selecthub.com/c/auto-dialer-software/) [Business Phone Systems ](https://www.selecthub.com/c/business-phone-systems/) [Conversational IVR Software ](https://www.selecthub.com/c/conversational-ivr-software/) Show more [AI Chatbots ](https://www.selecthub.com/c/chatbot-software/) [Auto Dialer Software ](https://www.selecthub.com/c/auto-dialer-software/) [Conversational AI Platforms ](https://www.selecthub.com/c/conversational-ai-platforms/) [Conversational IVR Software ](https://www.selecthub.com/c/conversational-ivr-software/) [Live Chat Software ](https://www.selecthub.com/c/live-chat-software/) [UCaaS Providers ](https://www.selecthub.com/c/ucaas-providers/) Show more [Auto Dialer Software ](https://www.selecthub.com/c/auto-dialer-software/) Show more ### Compare 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Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/call-center-software-requirements-onsi/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Call%20Center%20Software) **Supported:** Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Not Supported:** Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor at an additional cost. At most, requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Call Center Management", "item": "https://www.selecthub.com/category/call-center/" }, { "@type": "ListItem", "position": 3, "name": "Call Center Software", "item": "https://www.selecthub.com/c/call-center-software/" }, { "@type": "ListItem", "position": 4, "name": "Amazon Connect", "item": "https://www.selecthub.com/p/call-center-software/amazon-connect/" }, { "@type": "ListItem", "position": 5, "name": "Amazon Connect Alternatives" } ] } ```