Our analysts spent hundreds of hours researching and comparing live chat software to find the top performers across a range of business needs. View Scores by: * Best Overall * SelectHub Award Winners * Conversation Management * Customer Collaboration * Online Visitor Management * Platform Capabilities * Ticket Management * Integration and Extensibility * Show more.. * Show less.. The table below highlights the strengths and pricing of the top live chat software overall to help you find your ideal match. Compare up to **5 products**at a time below: Why Trust SelectHub We focus on providing you with accurate and transparent data so you can make clear, confident decisions about which product will best meet your needs. Our analyst scores are based on our evaluation of products across 100+ features. See the full methodology below for what we scored and how we weighted it. We also offer an analyst-led evaluation program that vendors can purchase to receive direct analyst collaboration, a comprehensive product audit, and request for information (RFI) validation. The program doesn't allow vendors to pay for a specific score, though verification informs final placement. Full details on how verification affects rankings are in the methodology. Product Score i Our Overall analyst rating for Live Chat Software products is based on scores in our selection platform for 70 functional requirements and 18 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). Best For Top Features Start Price Free Trial [LiveChat ](#product-livechat) LiveChat - Score: 90 out of 100 90 Details Best Overall, Integration and Extensibility [Integration and Extensibility, ](#leaderboard-compare-section) [Online Visitor Management, ](#leaderboard-compare-section) [Conversation Management ](#leaderboard-compare-section) $20 Per User, Monthly [LiveAgent ](#product-liveagent) LiveAgent - Score: 89 out of 100 89 Details Best for Ticket Management [Ticket Management, ](#leaderboard-compare-section) [Online Visitor Management, ](#leaderboard-compare-section) [Platform Capabilities ](#leaderboard-compare-section) $15 Per Agent, Monthly [Freshchat ](#product-freshchat) Freshchat - Score: 86 out of 100 86 Details Best for Platform Capabilities [Online Visitor Management, ](#leaderboard-compare-section) [Platform Capabilities, ](#leaderboard-compare-section) [Conversation Management ](#leaderboard-compare-section) $19 Per Agent, Monthly [Crisp ](#product-crisp) Crisp - Score: 84 out of 100 84 Details Best for Customer Collaboration [Online Visitor Management, ](#leaderboard-compare-section) [Customer Collaboration, ](#leaderboard-compare-section) [Integration and Extensibility ](#leaderboard-compare-section) $25 Per Workspace, Monthly [Drift ](#product-drift-ai) Drift - Score: 84 out of 100 84 Details Best for Online Visitor Management [Online Visitor Management, ](#leaderboard-compare-section) [Platform Capabilities, ](#leaderboard-compare-section) [Conversation Management ](#leaderboard-compare-section) $2,500 Monthly [Intercom ](#product-intercom) Intercom - Score: 82 out of 100 82 Details Best for Online Visitor Management [Online Visitor Management, ](#leaderboard-compare-section) [Integration and Extensibility, ](#leaderboard-compare-section) [Conversation Management ](#leaderboard-compare-section) $39 Per Seat, Monthly [Zoho SalesIQ ](#product-zoho-salesiq) Zoho SalesIQ - Score: 82 out of 100 82 Details Best for Conversation Management, Online Visitor Management [Online Visitor Management, ](#leaderboard-compare-section) [Conversation Management, ](#leaderboard-compare-section) [Customer Collaboration ](#leaderboard-compare-section) $7 Per Operator, Monthly [JivoChat ](#product-jivochat) JivoChat - Score: 80 out of 100 80 Details −−− [Integration and Extensibility, ](#leaderboard-compare-section) [Conversation Management, ](#leaderboard-compare-section) [Customer Collaboration ](#leaderboard-compare-section) $19 Per Agent, Monthly. Freemium [Olark ](#product-olark) Olark - Score: 78 out of 100 78 Details −−− [Online Visitor Management, ](#leaderboard-compare-section) [Conversation Management, ](#leaderboard-compare-section) [Platform Capabilities ](#leaderboard-compare-section) $29 Per Seat, Monthly [Userlike ](#product-userlike) Userlike - Score: 77 out of 100 77 Details Best for Online Visitor Management [Online Visitor Management, ](#leaderboard-compare-section) [Customer Collaboration, ](#leaderboard-compare-section) [Integration and Extensibility ](#leaderboard-compare-section) $90 Monthly, Freemium Compare Products Compare Compare the top leaders [See All Live Chat Software ](#view-products) #### Methodology: How We Score Products Here's how our rankings work. ##### How we collect the data * **Selecting products to score:** We define the category scope, including what features should be included for this type of software. Our analysts identify all products that fit the defined scope, then narrow down to 15 based on market presence, user ratings, feature comprehensiveness, and category fit. * **Default scoring process:** Our analysts complete a 100+ question RFI for each product using publicly available data from user reviews, product demos, documentation, vendor websites, and case studies. * **Verification program:** Vendors can pay for our analyst-led verification service. Their product team submits responses to our standard category RFI, which our analysts then independently review and validate. **Note:** Vendors can't pay to rank or influence their position on our leaderboards. Our scoring criteria is the same for all products, whether a vendor partners with us or not. ##### What we score For our analysis of live chat software, we scored 70 features across these groups: * Conversation Management * Customer Collaboration * Online Visitor Management * Platform Capabilities * Ticket Management We also scored 18 technical capabilities in these groups: * Integration and Extensibility ##### How we score and weight features Our Analyst Score measures what you get out of the box versus what requires add-ons, integrations, or custom development — because implementation complexity and hidden costs matter to your decision. Here’s how our scoring scale works: | Level of Support | Score | Description | | ----------------------------------- | ----- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Fully Supported Out of the Box | 100 | This feature is comprehensively supported out of the box with industry-leading capabilities and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Moderately Supported Out of the Box | 85 | This feature is moderately supported out of the box and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Supported with Workarounds | 70 | This feature is not directly available in the software but can be accomplished using other built-in features or any other workarounds, without any additional cost. | | Supported with Additional Modules | 60 | This feature is available through additional modules or products from the vendor at an additional cost. | | Supported with Partner Integrations | 50 | This feature is available through additional integrations, plugins, or marketplace applications from a third-party vendor at an additional cost. | | Supported with Custom Development | 25 | This feature is not built in, and cannot be added by purchasing additional modules or integrations, but can be custom developed using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. | | Not Supported | 0 | This feature isn't supported. | Each feature carries a default priority — high, medium, or low — set by our analysts based on market research. Higher-priority features have more influence on the final Analyst Score. You can view all priority assignments for free in our comparison platform. ![Best overall award](https://www.selecthub.com/display/images/best%20overall.svg) [ ](https://www.selecthub.com/p/live-chat-software/livechat/) [LiveChat](https://www.selecthub.com/p/live-chat-software/livechat/) Analyst Score LiveChat - Score: 90 out of 100 90 Compare Compare the top leaders User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $20 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveChat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146) Good For: Any company size Best For: Integration and Extensibility Feature Scores Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 93 66 94 89 76 0 25 50 75 100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Agents can handle several chat conversations at once, which keeps support costs down * Customer name and current page show up in chat, so agents help with full context * Proactive chat invitations let you reach visitors before they drop off * Chat transfers and shared customer info make it easier for agents to solve problems together **Cons** * Predefined chat templates limit how much you can match the widget to your brand * Chatbot customization is limited, so complex automated flows can be hard to build * Occasional technical glitches can interrupt live conversations * Users sometimes can't reach a live agent during busy periods, leaving queries unresolved [Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) **Bottom line:** LiveChat is a strong pick if you want a live chat tool that's quick to set up and easy for agents to use day to day. It fits well if your main goal is faster customer support and clearer insight into how those conversations go. It works across just about any industry, with use spanning HR, education, automotive, travel, e-commerce and more. Smaller teams will like that one agent can juggle several chats at once, which keeps staffing lean. Setup is simple and it connects to the tools you likely already run, including Salesforce, Slack and Google Analytics. The reporting is a real strength if you want to track agent activity and spot where support is lagging. Pricing starts at $20 per user per month, which can add up for smaller budgets as you add agents. Customization also has limits, both on the chat window and the chatbot side, so it's a better fit if you can live with the templates rather than needing a fully bespoke experience. [Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) * **Ticketing system** – Create tickets from email or chat, tag and assign them, and track open cases on a dashboard so after-hours messages don't slip through * **Chat routing** – Incoming chats route automatically by criteria like URL, or sit in a queue for agents to pick the right person for each visitor * **Reporting** – Track agent activity, project staffing needs and monitor ticket stats, with scheduled reports delivered in formats like CSV and XLS * **Marketplace** – Connect to more than 170 third-party tools across CRM, help desk and e-commerce, including Salesforce, Slack and Facebook Messenger * **Security** – SSL encryption, single sign-on, two-step authentication and IP blocking help protect chat data, with hosting on U.S. or E.U. data centers [Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) [ ](https://www.selecthub.com/p/help-desk-software/liveagent/) [LiveAgent](https://www.selecthub.com/p/help-desk-software/liveagent/) Analyst Score LiveAgent - Score: 89 out of 100 89 Compare Compare the top leaders User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $15 Per Agent, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=2) Free Trial: 30 Days - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveAgent&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427) Good For: Any company size Best For: Ticket Management Feature Scores Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 83 74 94 94 100 0 25 50 75 100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * A single inbox pulls live chat, email, phone and social messages together so agents work from one place * Automated ticket distribution and routing rules speed up response times and cut manual handoffs * The customer portal lets you build self-service knowledge bases for 24/7 support * Users find it easy to use and navigate once they're onboarded **Cons** * The mobile app's notifications, features and design need work, according to many users * Integration options for social media and chat platforms are somewhat limited * The interface feels dated to some users * It logs you out after a period of inactivity [Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) [ ![Ishani Vats](https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png) Written By Ishani Vats, Technical Content Writer ](https://www.selecthub.com/author/ishani-vats/) **Bottom line:** LiveAgent is a solid live chat and helpdesk tool if you want every support channel feeding into one inbox. It works for businesses of all sizes, and it's a good fit if you'd rather manage chat, email, phone and social from a single screen than juggle separate apps. Pricing is approachable. Plans start at $9 per agent per month, and users feel you get a lot of features for the money. That makes it easier to justify if you're a smaller team watching costs. The automation is where it earns its keep. SLA rules, ticket routing and automated replies handle a lot of the busywork, so your agents spend more time actually talking to customers. Users rate the support team highly too. Where you'll hit friction: the mobile app needs polish, the interface looks dated, and integrations for social and chat platforms are thinner than some rivals. If field agents lean on their phones or you need broad social coverage, weigh that before committing. [Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) * **Ticketing system** – Handle inquiries from one inbox, update ticket status and distribute cases automatically so queries get resolved faster. * **Call center** – Manage customer calls on the same platform, place a call button on your site and route conversations with IVR to cut wait times. * **Automated replies** – Set rules that transfer tickets, add tags and resolve cases with minimal manual work to keep response times down. * **Customer portal** – Build knowledge bases with articles, guides, videos and forums so customers can solve problems themselves around the clock. * **Analytics and reports** – Track agent rankings, customer satisfaction, SLA metrics and channel performance to spot where support can improve. [Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) [ ](https://www.selecthub.com/p/live-chat-software/freshchat/) [Freshchat](https://www.selecthub.com/p/live-chat-software/freshchat/) Analyst Score Freshchat - Score: 86 out of 100 86 Compare Compare the top leaders User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $19 Per Agent, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Freshchat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499%2Fresources%2Fnormal%2Flogo.png%3F1714428492&price=2) Free Trial: 14 Days - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshchat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499/resources/normal/logo.png?1714428492) Good For: Any company size Best For: Platform Capabilities Feature Scores Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 89 89 96 96 62 0 25 50 75 100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * A unified inbox pulls live chat, bots, and social messages into one view for agents * Chatbots and canned responses handle routine questions so agents focus on harder issues * Affordable entry plan and a free tier make it easy for small teams to start * Tight links with Freshdesk and Freshsales give you one view of customer data **Cons** * Limited chat widget customization makes it harder to match your brand's look * The mobile agent app has glitches and fewer features than the desktop version * Reporting and analytics stay fairly basic and lack depth for larger teams * Costs climb for bigger teams or anyone who needs the advanced features [Read Full Review](https://www.selecthub.com/p/live-chat-software/freshchat/) [Visit Site](https://www.freshworks.com/live-chat-software/) [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Written By Sylvia Marak, Technical Content Writer ](https://www.selecthub.com/author/sylvia-marak/) **Bottom line:** Freshchat is a friendly, affordable live chat tool that fits small to mid-sized teams well, especially if you're new to customer messaging or moving up from a simpler chat tool. It's less of a match if you need deep reporting or heavy widget branding. It really clicks if you already use Freshworks. The tight integration with Freshdesk and Freshsales gives you one view of customer interactions and keeps workflows in one place, so you're not stitching tools together. Where you'll feel limits is reporting and customization. The analytics cover the basics but don't go very deep, and the chat widget gives you fewer options to match your site's design than some teams want. The free plan supports up to 10 agents, and paid plans start at $19 per agent per month billed annually, so it's easy to try without much risk. Just know that costs and the better features show up as you scale, so map your needs before you commit. [Read Full Review](https://www.selecthub.com/p/live-chat-software/freshchat/) [Visit Site](https://www.freshworks.com/live-chat-software/) * **Unified inbox** – Manage and reply to conversations from live chat, social, and other channels in one place instead of switching tools. * **Low-code chatbot builder** – You can build bots from ready-made templates to answer common questions without much developer work. * **Canned responses** – Set up shortcodes to drop in predefined replies so agents answer repeat questions faster. * **Proactive help widgets** – Embedded forms and rage-click detection let you reach out to frustrated visitors before they leave. * **Pre-built integrations** – Over 1,000 ready integrations connect chat to the tools you already use. [Read Full Review](https://www.selecthub.com/p/live-chat-software/freshchat/) [Visit Site](https://www.freshworks.com/live-chat-software/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/live-chat-software/freshchat/) [Visit Site](https://www.freshworks.com/live-chat-software/) [ ](https://www.selecthub.com/p/live-chat-software/crisp/) [Crisp](https://www.selecthub.com/p/live-chat-software/crisp/) Analyst Score Crisp - Score: 84 out of 100 84 Compare Compare the top leaders User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $25 Per Workspace, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Crisp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Crisp&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f/resources/normal/logo.png?1693319179) Good For: Small & medium companies Best For: Customer Collaboration Feature Scores Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 85 92 98 80 65 0 25 50 75 100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * A unified inbox pulls live chat, email, and social messages into one view * Chatbots handle FAQs and qualify leads, so customers get answers outside business hours * You can match the chat widget to your branding for a consistent look * A connected knowledge base lets agents share relevant articles fast during chats **Cons** * Widget styling is limited, so deep brand matching like custom colors or fonts can fall short * The mobile app lags at times and feels less intuitive than the desktop version * The jump from the free plan to paid features like chatbots can feel steep for smaller teams [Read Full Review](https://www.selecthub.com/p/live-chat-software/crisp/) [Visit Site](https://crisp.chat/en/) [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Written By Sylvia Marak, Technical Content Writer ](https://www.selecthub.com/author/sylvia-marak/) **Bottom line:** If you run a small or mid-sized team and want to handle live chat, email, and social messages from one place, Crisp is worth a look. It's built around consolidating channels so support stays fast and nothing gets missed. You'll find it easy to get going. Users like the clean, intuitive design, and most teams can pick it up without much training or technical help. Where it gets tighter is customization and scale. If you want deep control over how chatbots or the widget look and behave, you may hit limits that competitors handle better. Pricing starts around $25 per workspace per month and stays competitive, but larger teams with high message volumes can find the cost adds up. So Crisp fits best when you value core live chat features and ease of use over heavy customization. The 14-day free trial gives you room to test the fit before you commit. [Read Full Review](https://www.selecthub.com/p/live-chat-software/crisp/) [Visit Site](https://crisp.chat/en/) * **Live chat widget** – Share images, documents, and help articles right inside the chat so customers resolve quick questions without leaving the page * **No-code chatbot builder** – A visual editor lets anyone build bots that route customer queries to support automatically, no coding needed * **Cobrowsing** – Use MagicBrowse to cobrowse and share notes with visitors instantly, with no extra plugins to install * **Shared inbox** – Your team can manage synced messages together and mention a teammate on a thread to speed up replies * **Drip campaigns** – Send personalized email sequences automatically and trigger campaigns to follow up with the right customers [Read Full Review](https://www.selecthub.com/p/live-chat-software/crisp/) [Visit Site](https://crisp.chat/en/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/live-chat-software/crisp/) [Visit Site](https://crisp.chat/en/) [ ](https://www.selecthub.com/p/live-chat-software/drift-ai/) [Drift](https://www.selecthub.com/p/live-chat-software/drift-ai/) Analyst Score Drift - Score: 84 out of 100 84 Compare Compare the top leaders User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $2,500 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Drift&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95%2Fresources%2Fnormal%2Flogo.png%3F1693318640&price=5) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Drift&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95/resources/normal/logo.png?1693318640) Good For: Medium & large companies Best For: Online Visitor Management Feature Scores Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 85 63 100 90 65 0 25 50 75 100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * **Usability:** According to 90% of users who mentioned this aspect, the software is intuitive and easy to use. * **Reporting:** 73% of users who commented on this aspect said the reports are clear and detailed. * **Multimedia Capabilities:** According to 60% of users who reviewed this aspect, it’s easy to create, record and share videos. * **Customer Service:** 70% of users who reviewed this element said that customer support is attentive and professional. **Cons** * **Cost:** According to 80% of users who mentioned this, the product is expensive, making it unaffordable for small businesses. [Read Full Review](https://www.selecthub.com/p/live-chat-software/drift-ai/) [Visit Site](https://www.drift.com/) [ ![Ishani Vats](https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png) Written By Ishani Vats, Technical Content Writer ](https://www.selecthub.com/author/ishani-vats/) Drift streamlines business communications using live chat widgets, custom chatbots, videos and integrations. According to reviews, it offers a user-friendly platform, detailed reporting tools, useful lead routing and excellent customer support. Users appreciated that it helps to generate leads and navigate complex sales. However, some users reported technical issues with push notifications and chats, and some considered the product expensive. Overall, Drift is suitable for businesses seeking to improve and refine their customer engagement. [Read Full Review](https://www.selecthub.com/p/live-chat-software/drift-ai/) [Visit Site](https://www.drift.com/) * **Reports:** Get detailed reports on website engagement, team performance, sales, response time, routing, leads acquired and other performance metrics. * **Playbooks:** Leverage automated message workflows that use IP data to create customized chat experiences for users, send targeted messages, run marketing campaigns, monitor site visitors and connect leads to teams. * **API and Integration:** Use the API to access bot features, sync contacts, enable permissions for agent information, support widget configurations and assist with data retrieval and deletion. Integrate with Hubspot, Salesforce, Zapier, Marketo and Clearbit. * **Email Bots:** AI-powered email bots manage email conversations with contacts, improve conversion rates, distinguish human email replies from autoresponders and route them to the right representatives, guarantee follow-ups, track responses and drive more pipelines. * **Customer Data:** Collate user data from third-party sources like Crunchbase, SixSense, and ZoomInfo to segment and personalize customer information. Collect and manage contact profiles with fields like visitor name, contact details, company name and industry. [Read Full Review](https://www.selecthub.com/p/live-chat-software/drift-ai/) [Visit Site](https://www.drift.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/live-chat-software/drift-ai/) [Visit Site](https://www.drift.com/) [ ](https://www.selecthub.com/p/live-chat-software/intercom/) [Intercom](https://www.selecthub.com/p/live-chat-software/intercom/) Analyst Score Intercom - Score: 82 out of 100 82 Compare Compare the top leaders User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $39 Per Seat, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Intercom&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Intercom&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573) Good For: Any company size Best For: Online Visitor Management Feature Scores Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 83 50 100 83 65 0 25 50 75 100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * An easy, intuitive interface gets support agents productive without a steep learning curve * Code-free bots triage conversations and engage leads using behavior-based targeting * Macros and automated tagging keep replies consistent and cut repetitive agent work * Knowledgeable, helpful support reps back you up during setup and beyond **Cons** * Pricing is confusing and skews expensive, which strains smaller budgets * Internal reporting is limited and sometimes inaccurate, so deep analytics fall short [Read Full Review](https://www.selecthub.com/p/live-chat-software/intercom/) [Visit Site](https://www.intercom.com/) [ ![Ishani Vats](https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png) Written By Ishani Vats, Technical Content Writer ](https://www.selecthub.com/author/ishani-vats/) **Bottom line:** Intercom works well if you're running high volumes of customer conversations and want chat, email, and in-app messaging in one place. It fits support and sales teams of any size, but it really shines when you lean on automation to keep up. The platform is built around moving fast. You can spin up code-free bots that triage incoming chats and route them, and the Resolution Bot can answer common questions before an agent steps in. Shared inboxes let your team handle web, mobile, email, and social conversations together, so nothing slips through. The tradeoffs are worth knowing upfront. Pricing starts at $39 per seat per month, but users find it confusing and on the expensive side as you add features. Reporting is the other weak spot, since internal reports can be limited and not always accurate. Go with Intercom if you want one tool to handle every channel and you'll actually use the automation. If deep, reliable analytics are a must-have, you'll want to weigh that gap before committing. [Read Full Review](https://www.selecthub.com/p/live-chat-software/intercom/) [Visit Site](https://www.intercom.com/) * **Team messaging** – Handle web, mobile, email, and social conversations from one place, with separate inboxes for support and sales plus notes to collaborate on tough questions * **Conversational support** – Route and prioritize conversations, and let the Resolution Bot automate answers to common questions so agents focus on harder cases * **Code-free bots** – Build bots that automatically triage chats and engage high-intent leads using advanced targeting, no coding required * **Customer data** – Track details like plan, location, and spend, and pull in data from your stack to personalize each conversation * **Mobile carousels** – Send dynamic, code-free carousel messages in-app that can open URLs, add deep links, and start conversations in the messenger [Read Full Review](https://www.selecthub.com/p/live-chat-software/intercom/) [Visit Site](https://www.intercom.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/live-chat-software/intercom/) [Visit Site](https://www.intercom.com/) [ ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [Zoho SalesIQ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) Analyst Score Zoho SalesIQ - Score: 82 out of 100 82 Compare Compare the top leaders User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $7 Per Operator, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Zoho%2BSalesIQ&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=1) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho+SalesIQ&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/e48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910/resources/normal/logo.png?1693319179) Good For: Any company size Best For: Conversation Management Online Visitor Management Feature Scores Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 95 79 100 79 71 0 25 50 75 100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Visitor tracking shows navigation patterns and what people type before they send a message * Lead scoring ranks prospects by behavior so your sales team works the best leads first * Codeless chatbots answer common questions and handle routine chats without an agent * Tight integration with Zoho CRM keeps chat data and workflows in one place **Cons** * Chat widget styling is limited beyond basic color changes, so it can clash with your site design * The mobile app has limited features and slow notifications that delay your replies * Reporting lacks granularity, making deeper analysis and KPI tracking harder * The interface feels dated and less intuitive than some competitors [Read Full Review](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [Visit Site](https://www.zoho.com/salesiq/) [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Written By Sylvia Marak, Technical Content Writer ](https://www.selecthub.com/author/sylvia-marak/) **Bottom line:** Zoho SalesIQ is a solid pick if you want affordable live chat with visitor tracking and automation, and you don't mind a dated interface. It's built for small and medium businesses that want a lot of features without a big bill. The real draw is the feature set for the price. You get live chat, visitor tracking, lead scoring, and codeless chatbots starting at $7 per operator per month, with a freemium tier and a 15-day free trial to test it first. For a budget-conscious team, that's hard to beat. If you already run other Zoho products, it's an easy yes. The Zoho CRM integration syncs chat data and streamlines your workflows, so leads and conversations stay connected. The tradeoffs are design and polish. The interface looks older and less intuitive than tools like Intercom or Drift, and some people hit occasional lag in live chat. If sleek design and top-tier performance matter more to you than cost, look elsewhere. If affordability and functionality win, this fits. [Read Full Review](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [Visit Site](https://www.zoho.com/salesiq/) * **Visitor tracking** – See visitor details, location, traffic source, and time on site in real time, with ring view for hot prospects and list view for cold ones. * **Codeless chatbots** – Build chatbots without code to answer common questions, run daily interactions, and pull answers from your resource library. * **Lead scoring** – Qualify leads automatically by scoring behavior like pages visited and time on site so your team focuses on the best prospects. * **Agent monitoring** – Track concurrent chats, average response time, and idle versus online hours in real time to keep an eye on agent performance. * **CRM integration** – Route chats to the right department and get notified the moment a new or existing prospect lands on your site. [Read Full Review](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [Visit Site](https://www.zoho.com/salesiq/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [Visit Site](https://www.zoho.com/salesiq/) [ ](https://www.selecthub.com/p/live-chat-software/jivochat/) [JivoChat](https://www.selecthub.com/p/live-chat-software/jivochat/) Analyst Score JivoChat - Score: 80 out of 100 80 Compare Compare the top leaders User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $19 Per Agent, Monthly. Freemium \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=JivoChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372%2Fresources%2Fnormal%2Flogo.png%3F1693319181&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=JivoChat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/a03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372/resources/normal/logo.png?1693319181) Good For: Small & medium companies Feature Scores Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 87 82 82 82 45 0 25 50 75 100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Omnichannel messaging brings Facebook Messenger, WhatsApp, and Telegram into one inbox * Visitor monitoring and automatic triggers let you start chats before customers ask * Affordable plans suit small and medium teams * A mobile app keeps you replying to chats away from your desk **Cons** * Chat widget customization is fairly basic, so matching your branding is hard * The mobile app can lag or crash, slowing agent replies on the go * No advanced reporting or ticketing limits larger support operations [Read Full Review](https://www.selecthub.com/p/live-chat-software/jivochat/) [Visit Site](https://www.jivochat.com/) [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Written By Sylvia Marak, Technical Content Writer ](https://www.selecthub.com/author/sylvia-marak/) **Bottom line:** JivoChat is a solid live chat pick if you run a small or e-commerce site and want to handle customer conversations across channels without a steep learning curve. It's less of a fit if you're a large team that needs deep analytics. You'll get the most out of it if you're moving off a more complex system or don't have much technical help on hand. Users find the interface intuitive and easy to pick up, so your agents can start chatting with visitors fast. It plays well with tools you likely already use, including Shopify and WordPress, which keeps customer data tidy. You can also reach people over live chat, email, phone, and social messaging from one view, so nothing slips through the cracks. The tradeoff shows up as you grow. Customization is limited next to options like Intercom or Zendesk, and there's no advanced reporting if you want a close look at agent performance. At $19 per agent per month with a free plan to start, though, the price stays friendly for smaller budgets. [Read Full Review](https://www.selecthub.com/p/live-chat-software/jivochat/) [Visit Site](https://www.jivochat.com/) * **Proactive invitations** – Popup windows reach out to visitors with personalized messages and a call to action, so you can offer help or a discount before they ask. * **Visitor tracking** – See how many people are browsing each page, plus demographic data on new leads by country and city to validate your campaigns. * **Chat triggers** – Set rules that start conversations based on browsing history, pages viewed, or whether someone is a returning visitor. * **Callback requests** – Customers can request a call and connect within seconds, and you can schedule times and share documents while you chat. * **App integrations** – Connect with 20-plus tools, including CRMs and messaging apps, to keep chats and customer data in one place. [Read Full Review](https://www.selecthub.com/p/live-chat-software/jivochat/) [Visit Site](https://www.jivochat.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/live-chat-software/jivochat/) [Visit Site](https://www.jivochat.com/) [ ](https://www.selecthub.com/p/live-chat-software/olark/) [Olark](https://www.selecthub.com/p/live-chat-software/olark/) Analyst Score Olark - Score: 78 out of 100 78 Compare Compare the top leaders User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $29 Per Seat, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Olark&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1%2Fresources%2Fnormal%2Flogo.png%3F1718839821&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Olark&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1/resources/normal/logo.png?1718839821) Good For: Small & medium companies Feature Scores Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 84 59 94 80 56 0 25 50 75 100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * A clean, intuitive interface means your team can start chatting with visitors quickly without much training * Pre-chat surveys and chatbox forms let you collect visitor details before a conversation starts * Real-time reports show chat volume, engagement and agent performance so you can adjust your approach * Cobrowsing and screen sharing help agents guide visitors without interrupting their browsing **Cons** * Branding control is basic, so changing chatbox shape or adding interactive elements may not be possible * Reporting lacks the depth some need for granular insights into customer behavior or chat flow * The integration list may feel thin if you rely on niche or industry-specific software * No mobile app, custom bots or video chat limits how your team can support visitors [Read Full Review](https://www.selecthub.com/p/live-chat-software/olark/) [Visit Site](https://www.olark.com/) [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Written By Sylvia Marak, Technical Content Writer ](https://www.selecthub.com/author/sylvia-marak/) **Bottom line:** Olark is a good live chat fit if you're a small or mid-sized team that wants to talk to website visitors in real time without a steep setup. It's built around core chat, so you'll be running quickly. It's less of a match if you need heavy branding control or deep analytics. The clean interface is the big draw. Your reps can juggle several conversations at once, which keeps response times down. Setup is simple enough that you won't need much training to get going. It connects with CRMs, help desks, email marketing and other tools, and Webhooks let you wire up platforms that aren't directly supported. Just know the integration list isn't as wide as some rivals, so check that your niche tools are covered. Pricing starts at $29 per seat per month, which is affordable for a small team. Since it's billed per operator, costs can climb as you add agents. If your branding or workflow needs are complex, you may find the customization too limited. [Read Full Review](https://www.selecthub.com/p/live-chat-software/olark/) [Visit Site](https://www.olark.com/) * **Reporting and analytics** – Sort and filter chats by satisfaction rating and tags, spot your most frequent topics, and get automatic daily, weekly or monthly email summaries. * **Chatbox forms** – Build custom pre-chat surveys to gather visitor details before a conversation, and collect offline messages by email when agents aren't available. * **Team management** – Monitor agent performance, cap how many chats one agent handles, and route a chat to the next available agent when needed. * **Canned responses** – Pre-program and personalize replies with a text expander, then use shortcuts to drop in long or common answers fast. * **Visitor targeting** – Track behavior and send automatic messages based on browsing details like location and referring URL to keep visitors engaged. [Read Full Review](https://www.selecthub.com/p/live-chat-software/olark/) [Visit Site](https://www.olark.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/live-chat-software/olark/) [Visit Site](https://www.olark.com/) [ ](https://www.selecthub.com/p/live-chat-software/userlike/) [Userlike](https://www.selecthub.com/p/live-chat-software/userlike/) Analyst Score Userlike - Score: 77 out of 100 77 Compare Compare the top leaders User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $90 Monthly, Freemium \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Userlike&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817%2Fresources%2Fnormal%2Flogo.png%3F1693319180&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Userlike&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/eea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817/resources/normal/logo.png?1693319180) Good For: Any company size Best For: Online Visitor Management Feature Scores Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 80 90 100 61 61 0 25 50 75 100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * A clean, intuitive interface keeps the learning curve short so agents respond to chats quickly * Omnichannel support unifies website chat, WhatsApp, Facebook Messenger and SMS in one place * Connects with CRM, helpdesk and e-commerce tools like Salesforce, Zendesk and Shopify to streamline workflows * Proactive chat rules let you reach visitors at the right moment without spamming invitations **Cons** * Some users find widget customization limited, making it harder to match your site's design * Chatbots and advanced routing rules are locked behind higher-priced plans * The agent mobile app sees occasional performance issues and a less intuitive layout than desktop [Read Full Review](https://www.selecthub.com/p/live-chat-software/userlike/) [Visit Site](https://www.userlike.com/en/) [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Written By Sylvia Marak, Technical Content Writer ](https://www.selecthub.com/author/sylvia-marak/) **Bottom line:** Userlike is a solid live chat pick if you want real-time customer messaging that's easy to set up and friendly to use. It's built for small and medium-sized businesses, less so for teams that need a full customer service suite. You get a tool focused on live chat and website messaging rather than a sprawling support platform. That focus keeps it simple, and users often see it as more affordable and easier to use than options like Zendesk and Intercom. It plays well with existing systems. Built-in connections to CRM, helpdesk and e-commerce tools like Salesforce and Shopify let you pull in customer data and keep workflows tidy. Omnichannel support means you handle website chat, WhatsApp and Facebook Messenger from one spot. The tradeoffs are worth knowing. Pricing runs on the premium side, and features like chatbots and advanced routing only show up in higher plans. The agent mobile app can also feel less polished than desktop. If you want focused, customizable live chat without the complexity, it's a good fit. [Read Full Review](https://www.selecthub.com/p/live-chat-software/userlike/) [Visit Site](https://www.userlike.com/en/) * **Smart customer profile** – Uses a visitor's email address to pull public information and build a customer profile automatically * **Proactive chat** – You set timer rules to reach website visitors, triggering once per browsing session to avoid repeat invitations * **Widget router** – Keeps your widget codes in one place and sets chat behavior based on language, country of origin and more * **Forward messages** – Route conversations to human agents for complex issues, and create tickets when visitors reach out after hours * **Chat analytics** – Track conversation metrics, sessions, messaging quality and goals to see how your chat is performing [Read Full Review](https://www.selecthub.com/p/live-chat-software/userlike/) [Visit Site](https://www.userlike.com/en/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/live-chat-software/userlike/) [Visit Site](https://www.userlike.com/en/) #### Filter Products (67) Pricing $10 or less $10 - $100 $100 - $500 $500 - $1,000 $1,000 or more Company Size Small Medium Large Deployment Cloud On-Premise Platform Linux MacOS Windows Free Trial Analyst Verified Apply Reset filters ## All Live Chat Software Showing 1 - 20 of 67 Products Sort by Most Popular Starting Price (Low to High) Starting Price (High to Low) Analyst Rating User Sentiment [ Crisp by Crisp ](https://www.selecthub.com/p/live-chat-software/crisp/) Analyst Score Crisp - Score: 84 out of 100 84 [View Product Details ](https://www.selecthub.com/p/live-chat-software/crisp/) Best For: Customer Collaboration Start Price: $25 Per Workspace, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Crisp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Crisp&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f/resources/normal/logo.png?1693319179) Good For: Small & medium companies Deployment: Cloud User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://crisp.chat/en/) Compare up to 5 products Compare the top leaders [ Intercom by Intercom R&D Unlimited Company ](https://www.selecthub.com/p/live-chat-software/intercom/) Analyst Score Intercom - Score: 82 out of 100 82 [View Product Details ](https://www.selecthub.com/p/live-chat-software/intercom/) Best For: Online Visitor Management Start Price: $39 Per Seat, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Intercom&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Intercom&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.intercom.com/) Compare up to 5 products Compare the top leaders [ LiveChat by LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) Analyst Score LiveChat - Score: 90 out of 100 90 [View Product Details ](https://www.selecthub.com/p/live-chat-software/livechat/) Best For: Overall Integration and Extensibility Start Price: $20 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveChat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146) Good For: Any company size Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.livechat.com/) Compare up to 5 products Compare the top leaders [ Tidio by Tidio ](https://www.selecthub.com/p/live-chat-software/tidio/) Analyst Score Tidio - Score: 74 out of 100 74 [View Product Details ](https://www.selecthub.com/p/live-chat-software/tidio/) Start Price: $24 Monthly, Freemium \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Tidio&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Tidio&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988/resources/normal/logo.png?1744990905) Good For: Small & medium companies Deployment: Cloud User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.tidio.com/) Compare up to 5 products Compare the top leaders [ Olark by Olark ](https://www.selecthub.com/p/live-chat-software/olark/) Analyst Score Olark - Score: 78 out of 100 78 [View Product Details ](https://www.selecthub.com/p/live-chat-software/olark/) Start Price: $29 Per Seat, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Olark&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1%2Fresources%2Fnormal%2Flogo.png%3F1718839821&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Olark&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1/resources/normal/logo.png?1718839821) Good For: Small & medium companies Deployment: Cloud, On-Premise User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.olark.com/) Compare up to 5 products Compare the top leaders [ tawk.to by tawk.to ](https://www.selecthub.com/p/live-chat-software/tawk-to/) Analyst Score tawk.to - Score: 76 out of 100 76 [View Product Details ](https://www.selecthub.com/p/live-chat-software/tawk-to/) Start Price: $0 Free \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=tawk.to&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe%2Fresources%2Fnormal%2Flogo.png%3F1693319183&price=1) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=tawk.to&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe/resources/normal/logo.png?1693319183) Good For: Any company size Deployment: Cloud User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.tawk.to/) Compare up to 5 products Compare the top leaders [ LiveHelpNow by LiveHelpNow ](https://www.selecthub.com/p/live-chat-software/livehelpnow/) [View Product Details ](https://www.selecthub.com/p/live-chat-software/livehelpnow/) Start Price: $39 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveHelpNow&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F69386f6bb1dfed68692a24c8686939b9-26fee3a0e7ef6b56bff2ea58b8bcb9ae%2Fresources%2Fnormal%2Flogo.png%3F1693317147&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveHelpNow&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/69386f6bb1dfed68692a24c8686939b9-26fee3a0e7ef6b56bff2ea58b8bcb9ae/resources/normal/logo.png?1693317147) Good For: Any company size Deployment: Cloud User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://livehelpnow.net/) Compare the top leaders Compare the top leaders [ Smith.ai by Smith.ai ](https://www.selecthub.com/p/live-chat-software/smith-ai/) [View Product Details ](https://www.selecthub.com/p/live-chat-software/smith-ai/) Start Price: $10 Per Chat, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Smith.ai&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdc274708bba5df6e8b2d99932a71b1ff-1dabee25a1774aa5490f81e8d2d3eb1f%2Fresources%2Fnormal%2Flogo.png%3F1740080303&price=1) Free Trial: No Good For: Any company size Deployment: Cloud User Sentiment: 98% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://smith.ai/chat) Compare the top leaders Compare the top leaders [ Freshchat by Freshworks ](https://www.selecthub.com/p/live-chat-software/freshchat/) Analyst Score Freshchat - Score: 86 out of 100 86 [View Product Details ](https://www.selecthub.com/p/live-chat-software/freshchat/) Best For: Platform Capabilities Start Price: $19 Per Agent, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Freshchat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499%2Fresources%2Fnormal%2Flogo.png%3F1714428492&price=2) Free Trial: 14 Days - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshchat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499/resources/normal/logo.png?1714428492) Good For: Any company size Deployment: Cloud User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.freshworks.com/live-chat-software/) Compare up to 5 products Compare the top leaders [ Pure Chat by Pure Chat ](https://www.selecthub.com/p/live-chat-software/pure-chat/) Analyst Score Pure Chat - Score: 58 out of 100 58 [View Product Details ](https://www.selecthub.com/p/live-chat-software/pure-chat/) Start Price: $39 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Pure%2BChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2d4027d6df9c0256b8d4474ce88f8c88-46200c6e1a120fd54e86a0d13ce2242c%2Fresources%2Fnormal%2Flogo.png%3F1693319183&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Pure+Chat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/2d4027d6df9c0256b8d4474ce88f8c88-46200c6e1a120fd54e86a0d13ce2242c/resources/normal/logo.png?1693319183) Good For: Small & medium companies Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://purechat.com/) Compare up to 5 products Compare the top leaders [ LiveAgent by LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) Analyst Score LiveAgent - Score: 89 out of 100 89 [View Product Details ](https://www.selecthub.com/p/help-desk-software/liveagent/) Best For: Ticket Management Start Price: $15 Per Agent, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=2) Free Trial: 30 Days - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveAgent&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.liveagent.com/) Compare up to 5 products Compare the top leaders [ Chatra by Roger Wilco ](https://www.selecthub.com/p/live-chat-software/chatra/) Analyst Score Chatra - Score: 72 out of 100 72 [View Product Details ](https://www.selecthub.com/p/live-chat-software/chatra/) Start Price: $17 Per Agent, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Chatra&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2%2Fresources%2Fnormal%2Flogo.png%3F1693319182&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Chatra&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2/resources/normal/logo.png?1693319182) Good For: Small & medium companies Deployment: Cloud, On-Premise User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://chatra.com/) Compare up to 5 products Compare the top leaders [ Zoho SalesIQ by Zoho Corporation ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) Analyst Score Zoho SalesIQ - Score: 82 out of 100 82 [View Product Details ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) Best For: Conversation Management Online Visitor Management Start Price: $7 Per Operator, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Zoho%2BSalesIQ&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=1) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho+SalesIQ&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/e48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910/resources/normal/logo.png?1693319179) Good For: Any company size Deployment: Cloud User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.zoho.com/salesiq/) Compare up to 5 products Compare the top leaders [ Zendesk Live Chat by Zendesk ](https://www.selecthub.com/p/live-chat-software/zendesk-live-chat/) [View Product Details ](https://www.selecthub.com/p/live-chat-software/zendesk-live-chat/) Start Price: $25 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Zendesk%2BLive%2BChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1740082250&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zendesk+Live+Chat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110/resources/normal/logo.png?1740082250) Good For: Any company size Deployment: Cloud User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.zendesk.com/service/ai/live-chat/) Compare the top leaders Compare the top leaders [ Userlike by Userlike ](https://www.selecthub.com/p/live-chat-software/userlike/) Analyst Score Userlike - Score: 77 out of 100 77 [View Product Details ](https://www.selecthub.com/p/live-chat-software/userlike/) Best For: Online Visitor Management Start Price: $90 Monthly, Freemium \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Userlike&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Feea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817%2Fresources%2Fnormal%2Flogo.png%3F1693319180&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Userlike&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/eea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817/resources/normal/logo.png?1693319180) Good For: Any company size Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.userlike.com/en/) Compare up to 5 products Compare the top leaders [ JivoChat by JivoChat ](https://www.selecthub.com/p/live-chat-software/jivochat/) Analyst Score JivoChat - Score: 80 out of 100 80 [View Product Details ](https://www.selecthub.com/p/live-chat-software/jivochat/) Start Price: $19 Per Agent, Monthly. Freemium \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=JivoChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372%2Fresources%2Fnormal%2Flogo.png%3F1693319181&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=JivoChat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/a03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372/resources/normal/logo.png?1693319181) Good For: Small & medium companies Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.jivochat.com/) Compare up to 5 products Compare the top leaders [ Smartsupp by Smartsupp.com ](https://www.selecthub.com/p/live-chat-software/smartsupp/) Analyst Score Smartsupp - Score: 65 out of 100 65 [View Product Details ](https://www.selecthub.com/p/live-chat-software/smartsupp/) Start Price: $22.50 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Smartsupp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f6f2381bc56ef668e94f6d1fb4f6309-bc09d5f6145630127d0f0f0fba2d0922%2Fresources%2Fnormal%2Flogo.png%3F1693319184&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Smartsupp&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/9f6f2381bc56ef668e94f6d1fb4f6309-bc09d5f6145630127d0f0f0fba2d0922/resources/normal/logo.png?1693319184) Good For: Small & medium companies Deployment: Cloud User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.smartsupp.com/) Compare up to 5 products Compare the top leaders [ Drift by Drift ](https://www.selecthub.com/p/live-chat-software/drift-ai/) Analyst Score Drift - Score: 84 out of 100 84 [View Product Details ](https://www.selecthub.com/p/live-chat-software/drift-ai/) Best For: Online Visitor Management Start Price: $2,500 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Drift&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95%2Fresources%2Fnormal%2Flogo.png%3F1693318640&price=5) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Drift&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95/resources/normal/logo.png?1693318640) Good For: Medium & large companies Deployment: Cloud User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.drift.com/) Compare up to 5 products Compare the top leaders [ Click2Magic by Tvisha Technologies ](https://www.selecthub.com/p/live-chat-software/click2magic/) [View Product Details ](https://www.selecthub.com/p/live-chat-software/click2magic/) Start Price: $468 Per User, Annually \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Click2Magic&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd7ce4c420a30736d81b6a9fde18fc13c-3d7ed4a6d46b0829091274e8da5e723e%2Fresources%2Foriginal%2Flogo.svg%3F1744834438&price=3) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Click2Magic&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/d7ce4c420a30736d81b6a9fde18fc13c-3d7ed4a6d46b0829091274e8da5e723e/resources/original/logo.svg?1744834438) Good For: Any company size Deployment: Cloud User Sentiment: 100% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.click2magic.com/) Compare the top leaders Compare the top leaders [ Live Support by LiveSupport.com ](https://www.selecthub.com/p/live-chat-software/live-support/) [View Product Details ](https://www.selecthub.com/p/live-chat-software/live-support/) Start Price: $19 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Live%2BSupport&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Flive-chat-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc5e53662e6ca2fed0b481aef6ba3a77a-c6b6b7a20fcdd776a7e35418398cfb10%2Fresources%2Fnormal%2Flogo.png%3F1740084526&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Live+Support&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/c5e53662e6ca2fed0b481aef6ba3a77a-c6b6b7a20fcdd776a7e35418398cfb10/resources/normal/logo.png?1740084526) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://livesupport.com/) Compare the top leaders Compare the top leaders * < * 1 * [2](https://www.selecthub.com/c/live-chat-software/?page=2) * [3](https://www.selecthub.com/c/live-chat-software/?page=3) * [4](https://www.selecthub.com/c/live-chat-software/?page=4) * [ \> ](https://www.selecthub.com/c/live-chat-software/?page=2) ### Guide Contents * [Executive Summary](#bg-heading-1) * [Primary Benefits](#bg-heading-2) * [Key Features & Functionality](#bg-heading-3) * [Software Comparison Strategy](#bg-heading-4) * [Cost & Pricing Considerations](#bg-heading-5) * [Questions to Ask](#bg-heading-6) * [In Conclusion](#bg-heading-7) Related Categories [AI Agent Builders](https://www.selecthub.com/c/ai-agent-builder-software/) [Agentic AI Tools](https://www.selecthub.com/c/agentic-ai-tools/) [CCM Software](https://www.selecthub.com/c/customer-communication-management-software/) ▼ [CPaaS Platforms](https://www.selecthub.com/c/cpaas-platforms/) [Call Center Software](https://www.selecthub.com/c/call-center-software/) [Conversational AI Platforms](https://www.selecthub.com/c/conversational-ai-platforms/) [Customer Engagement Platforms](https://www.selecthub.com/c/customer-engagement-platforms/) [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) [Patient Engagement Software](https://www.selecthub.com/c/patient-engagement-software/) ▲ List Your Product Thousands of buyers are researching their next purchase. Ensure they find you by claiming your product profile now. [Claim Product Listing]( https://pmo.selecthub.com/claim-your-product/) ## Live Chat Software Buyer's Guide ## What is Live Chat Software? Live chat software is essential for enhancing customer support, much like a friendly concierge ready to assist guests at a hotel. It addresses common issues such as delayed responses and customer frustration by providing instant communication. Key functionalities include real-time messaging, chatbots for automated responses, and analytics to track customer interactions, benefiting users in retail, e-commerce, and service industries. Emerging features like mobile compatibility and integration with CRM systems improve accessibility. However, some users may find it challenging to manage high volumes of inquiries. Ultimately, live chat software streamlines customer engagement, boosts satisfaction, and helps businesses build lasting relationships with their clients. ### What are the Key Benefits of Live Chat Software? * Faster issue resolution * Increased customer satisfaction * Improved conversion rates * Reduced support costs * Proactive customer engagement * Valuable customer insights * 24/7 availability (via chatbots) * Personalized communication * Competitive advantage **Live Chat Software is All About Flexible, Real-Time Communication** By Ishani Vats, Technical Content Writer at SelectHub ![Live Chat Software BG Header]() With a sharp surge in online business options and an increase in active consumers, traditional methods of communication are being replaced by proactive, virtual service channels. When customers visit a website with a problem, live interactions with company representatives or an AI chatbot are the ideal solution. Reduce wait times and provide a seamless experience with instant conversations backed with automated responses, file sharing, chat routing and back and forth messaging. ### Executive Summary * Live chat software enables you to provide efficient customer support with automated responses, real-time conversations and seamless integrations. * The ideal live chat solution offers customization options, chatbot integrations, customer marketing strategies, customization tools, feedback channels and powerful automation options. * Customize your AI bot to answer frequent questions with around-the-clock, automated responses. It helps customers get desired resolutions instantly and provides a cost and time-efficient support infrastructure. * Chatbot conversations are smoothly transferred to human agents so customers may talk to a support representative and don’t have to deal with inconsistent answers to complex questions that automated responses can’t answer. * To ensure that you make foolproof decisions that fulfill business requirements, we’ve summarized a list of vital questions to ask yourself and the vendor before finalizing the perfect solution. #### What This Guide Covers: * [Benefits](#2) * [Features & Functionality](#3) * [Software Comparison Strategy](#4) * [Cost & Pricing Considerations](#5) * [Questions to Ask](#7) * [In Conclusion](#8) ### Primary Benefits ![Live Chat Software Benefits]() * Let customers access the program by integrating it to your website with a button or link or on the mobile app. They can drop a message in the window and receive quick responses without waiting or putting in personal efforts. * The software provides real-time support by instantly providing answers to questions and resolving queries. Live chat is a [preferred support channel for 41% of consumers](https://99firms.com/blog/live-chat-statistics/#gref)[ ](https://econsultancy.com/consumers-prefer-live-chat-for-customer-service-stats/)because they don't have to wait on hold and get their questions answered immediately. Therefore, customers can get quick solutions and carry on with their work instead of pausing to respond. * Suppose your customers have basic questions about topics like account renewal, payments, purchases, updates and other product-related information. They don’t need to make a lengthy phone call or spend hours waiting for an email response. Live chat programs ensure a smooth workflow with prompt answers for greater customer satisfaction and speedy resolutions. * An ideal live chat software increases conversions, improves customer engagement, boosts site traffic and generates leads with dynamic features like clear answers, chat routing, automated responses and smart integrations. According to Emarketer, [63% of consumers](https://www.superoffice.com/blog/live-chat-statistics/) who use live chat are likely to return to the website. * You can configure the program to ask questions related to the customer's query to help them communicate clearly and with greater ease. Moreover, support sends topic-related questions to the customer in an orderly manner to help them find solutions effortlessly. Besides, you can link support features from the company resource base like how-to guides, FAQs and blog articles. Help Scout noted that [82% of customers](https://techjury.net/blog/live-chat-statistics/#gref) are satisfied with their live chat experience. * Live chat helps you improve customer relationships and grow your business with the help of data-backed reports, feedback options, review tools and business insights. Understand customer behavior, measure business performance and systemize workflow by analyzing the customer response to deliver exceptional services. * According to Kayako, [79% of businesses](https://www.jivochat.co.in/blog/sales/live-chat-statistics.html) say that live chat has had a positive effect on sales, revenue and customer loyalty. Monitor which questions come up frequently, send surveys to learn about customer sentiment and assess detailed information to make strategic business decisions. ### Key Features & Functionality | Real-Time Responses | Live chat makes it easy for customers to get answers with reduced wait times and a higher response rate. Support agents can conduct swift conversations, manage messages, resolve disputes and improve services. Canned answers let you create and save automated responses for routine or repetitive questions. Use AI chatbots to trim response time while engaging with customers. Send promotional messages, follow-up texts and ask targeted questions to reduce manual efforts. You can also add and personalize templates and group them based on topics to organize answers to recurring questions. Since visitors prefer immediate responses, real-time support and personal interaction, customizations offer a better route to understand their issues. | | ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Customizations | Strengthen your brand identity with customization plugins. Adapt your chat to your website design by adding themes, colors, templates, profile pictures, distinct configurations and personalize the communication experience. You can also modify your messaging to function in different languages and sync it to the company’s knowledge base. | | Website Plug-In | Customers need not download the software or install a mobile application to use live chat. The window automatically pops up or is accessible via website for a quick, one-on-one conversation. | | Chat Routing | Systemize tasks and coordinate the workflow by transferring chats to respective agents and departments. Route the incoming messages to free operators to manage bulk conversations. Transfer them to groups and individuals to avoid burdening support representatives. Prioritize discussions that need immediate attention and provide instant responses to customers. | | File Sharing | It’s often vital for customers and agents to share media in a conversation to convey their message with clarity. Live chat allows agents and customers to exchange files like videos, screenshots, images, catalogs, documents, forms and other items relevant to conversational requirements without leaving the discussion or opening a new window. | | Reliable Support Channel | With live chat, you can eliminate the hassle of multiple query emails, phone calls and inconsistent responses by integrating customer support with a single solution. The two-way messaging on a consolidated platform makes it easier to meet customer expectations and provide top-notch assistance. | | Self-Service Options | You can connect the live chat software with the company knowledge base, guides, blog articles, troubleshooting resources and informative content to help customers access self-help features. When customers need help with basic functionalities or website navigation, you can instantly redirect them to the concerned resource for reduced support costs and simplified self-service. | | Automated Notifications | Never miss a critical update on critical aspects of business activity like the latest messages, reviews, incoming chats, new visitors and more with manageable notifications and take instant actions. | | Reports and Analytics | With an in-depth overview of activity, customer behavior and employee actions, you can better understand essential KPIs related to the overall live chat functionalities. Informative reports simplify data into easy-to-understand representations and help you monitor core components of the live chat system like the total number of chats, conversion volume, customer satisfaction, survey data, engagement stats and team availability. Advanced visualizations represent data in pie charts, graphs, diagrams, line charts and more. In addition, you can monitor employee performance with reports on activity hours, break time, work progress and more aspects related to workforce management. | | Third-Party Integrations | This feature helps you save time, reduce costs and add new features to your tech staff by connecting it to third-party apps. You can manage multiple conversations from a single channel without having to switch platforms for every conversation. Live chat serves as an all-in-one platform and consolidates company workflow with a smooth user interface with seamless integrations. | | Security | You don’t have to worry about protecting the company and user data from security breaches, unauthorized information disclosure, email hacks and other privacy threats. Keep your data secure with end-to-end encryption, 2-step verification and more safety standards for a protected messaging experience. | | Workflow Management | Streamline the workflow of your customer service department and reduce disruptions with a productive solution. Capture leads, book meetings, receive feedback, manage reviews and control the complete messaging experience on a consolidated platform. | ### Software Comparison Strategy While analyzing multiple options to find the right solution, it’s essential to clearly understand your business requirements and weigh them against available options to make an informed choice. Therefore, choosing the ideal technology involves an elaborate process of in-depth analysis and widespread research before you select one. While different software’s offer various tools and features under unique pricing plans, it is a tedious task to select the one that meets your expectations in terms of current requirements, budget and future demands. It is best to determine your business needs, create a comparison report and shortlist the best solutions that you can consider before closing the deal. When you begin to hunt for the right live chat option for your business, here is a list of aspects that you must consider while making a comparison: * Pricing and features * Web and mobile compatibility * Customer support channels * Analytical and reporting capabilities * Visual customization options * Security and privacy standards * API and Third-party Integrations ### Cost & Pricing Considerations In the process of evaluating live chat solutions, you have to consider several aspects based on the size of your business, upper limit of the total budget, total user access, customer base, industry-specific requisites and indispensable features. The overall costs will include additional services provided by the vendor and extra fees incurred by possible business expansion. Besides, the cost of ownership varies between on-premise and cloud-based platforms. The right live chat software provides top-notch, user-friendly features to enhance the customer experience and meet their expectations. An efficient solution offers quick responses, third-party integrations, real-time support, personal interaction, flexible pricing plans, informative reports, powerful automation and more. Listed below are expenses that you must consider when evaluating options: * Availability of features within budget * Version updates and development costs * Training and maintenance expenses * Product customization fees * Cost of support packages and add-on services * Data security feature costs ### Questions to Ask ![Live Chat Software Questions to Ask]() Before selecting the perfect tech for your business, it is vital to analyze and understand some related aspects to reach an intelligent decision. With profound knowledge of your requirements, it will be easier to sync your choice with multiple options available in the market. Listed below are some questions that you must answer for yourself: * Are you currently using live chat software? If yes, what are the features that are missing from it? * Do you have industry-specific requirements? * What are your organizational requirements, and does the live chat platform fulfill them? * Which must-have features do you need in the solution, and are they included in the plan that fits your budget? * What is the strength of users who will need to access the system? * Do you need software that upgrades with the expansion of your organization? * Will future services be needed for additional functionalities? * Will you need a mobile application to manage your workflow? * Does the option support integrations? * Do you have any requirements that may arise in the future? #### Questions to Ask Vendors Upon getting a clear understanding of your needs after careful assessment, the next step is to engage with the vendor and get answers. In the pursuit of making the right choice for your business, you must gain detailed insights into your options. To simplify the process, use these questions in your conversations with vendors: #### About the Software * Which security features are available to protect company and user data? * Is the mobile app user-friendly, and what functionality is available? * Does the live chat software support AI technology? * Are integrations available, and are they free of additional deployment and staffing? * Which type of reports does the software provide? * What support channels are available? * Will the software support future feature requirements? * Does it stay updated with industry regulations and technological capacity? #### About the Vendor * Are software improvements and updates regularly offered? * Are there any training materials or support resources available? * Do you have a track record of delivering services on time? * Will you be able to provide solutions for future challenges and requirements? * Are software updates and developments maintained regularly? * Do you have experience working with similar companies? ### In Conclusion Quality customer service is an essential indicator of a successful business. The right live chat software will boost customer satisfaction, increase sales and maximize revenue by creating an engaging user experience. Instant solutions, self-help resources, quick resolutions, back and forth conversations and dynamic support tools help build trust and improve customer relationships. You can route chats across employees and departments to manage workload, create automated responses to answer repetitive questions, send resources to enable self-help, share images, videos, links and other media to simplify conversations and keep customers coming back with an integrated solution. ### Product Comparisons Compare other live chat software products: Select a category 360 Degree Feedback Software 3D Design Software 3PL Software ABA Software Account-Based Marketing Software Accounting Practice Management Software Accounting Software Accounts Payable Software Accounts Receivable Software Agile Project Management Software AI Agent Builders AI Agent Frameworks AI Agent Orchestration Platforms AI Agents AI Assistants AI Chatbots AI Customer Service Agents AI Integration Solutions AI Marketing Agents AI Sales Agents AI Sales Assistant Software AI Video Generators AI Voice Agents AI Voice Assistants AI Workflow Automation Tools AI Writing Assistants Animation Software Antivirus 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customer support experts know the importance of a good chatbot marketing strategy. 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But you know what’s… ](https://www.selecthub.com/live-chat/chatbot-pricing/) [ ![Tamoghna Das](https://www.selecthub.com/wp-content/uploads/2022/08/Tamoghna-Headshot-96x96.jpg) Tamoghna Das ](https://www.selecthub.com/author/tamoghna-das/) May 13, 2026 #### [Live Chat](https://www.selecthub.com/category/live-chat/) [The Best Ecommerce Chatbots Of 2026](https://www.selecthub.com/live-chat/chatbots-for-ecommerce/) [Have you been that weary shopper browsing through a website, seeking that perfect product without… ](https://www.selecthub.com/live-chat/chatbots-for-ecommerce/) [ ![Sylvia Marak](https://www.selecthub.com/wp-content/uploads/2021/09/Sylvia-Headshot-96x96.jpeg) Sylvia Marak ](https://www.selecthub.com/author/sylvia-marak/) Mar 11, 2026 ## About The Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/ishani-vats/) Written By [Ishani Vats](https://www.selecthub.com/author/ishani-vats/) Technical Content Writer Ishani is a Technical Content Writer at SelectHub who covers LMS, workforce management, telemedicine and POS. She holds a master’s degree in Journalism and is passionate about translating complex technical concepts into engaging and accessible content for readers. Along with keeping the professional spirit hydrated, she likes petting dogs, looking up random facts and listening to any Lumineers song on repeat. [See Full Bio](https://www.selecthub.com/author/ishani-vats/) [ ](https://www.selecthub.com/author/joan-akash/) Technical Research By [Joan Akash](https://www.selecthub.com/author/joan-akash/) Senior Analyst Joan Akash, a Senior Research Analyst at SelectHub, holds a Post-Graduate Diploma in Management with a specialization in Marketing. Her expertise as a researcher and reviewer spans diverse software categories, including Project Management, Customer Relationship Management, Live Chat, and Help Desk. Beyond her professional pursuits, Joan is spiritually driven, with a passion for teaching children and a penchant for reading biblical blogs and crafting poetry. [See Full Bio](https://www.selecthub.com/author/joan-akash/) [ ](https://www.selecthub.com/author/manan-roy/) Technical Review By [Manan Roy](https://www.selecthub.com/author/manan-roy/) Principal Analyst Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology. [See Full Bio](https://www.selecthub.com/author/manan-roy/) [ ](https://www.selecthub.com/author/dianna-dragonetti/) Edited By [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Content Editor As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. [See Full Bio](https://www.selecthub.com/author/dianna-dragonetti/) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Live Chat", "item": "https://www.selecthub.com/category/live-chat/" }, { "@type": "ListItem", "position": 3, "name": "Live Chat Software" } ] } { "@context": "https://schema.org", "@type": "ItemList", "name": "Best Live Chat Software of 2026", "itemListOrder": "https://schema.org/ItemListOrderDescending", "numberOfItems": 10, "itemListElement": [ { "@type": "ListItem", "position": 1, "url": "https://www.selecthub.com/c/live-chat-software/#product-livechat", "item": { "@type": "SoftwareApplication", "name": "LiveChat", "image": "https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/live-chat-software/livechat/", "description": "Bottom line: LiveChat is a strong pick if you want a live chat tool that's quick to set up and easy for agents to use day to day. It fits well if your main goal is faster customer support and clearer insight into how those conversations go.It works across just about any industry, with use spanning HR, education, automotive, travel, e-commerce and more. Smaller teams will like that one agent can juggle several chats at once, which keeps staffing lean.Setup is simple and it connects to the tool...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 90, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 2, "url": "https://www.selecthub.com/c/live-chat-software/#product-liveagent", "item": { "@type": "SoftwareApplication", "name": "LiveAgent", "image": "https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/help-desk-software/liveagent/", "description": "Bottom line: LiveAgent is a solid live chat and helpdesk tool if you want every support channel feeding into one inbox. It works for businesses of all sizes, and it's a good fit if you'd rather manage chat, email, phone and social from a single screen than juggle separate apps.Pricing is approachable. Plans start at $9 per agent per month, and users feel you get a lot of features for the money. That makes it easier to justify if you're a smaller team watching costs.The automation is where it ...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 89, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 3, "url": "https://www.selecthub.com/c/live-chat-software/#product-freshchat", "item": { "@type": "SoftwareApplication", "name": "Freshchat", "image": "https://cdn.selecthub.com/products/79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499/resources/normal/logo.png?1714428492", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/live-chat-software/freshchat/", "description": "Bottom line: Freshchat is a friendly, affordable live chat tool that fits small to mid-sized teams well, especially if you're new to customer messaging or moving up from a simpler chat tool. It's less of a match if you need deep reporting or heavy widget branding.It really clicks if you already use Freshworks. The tight integration with Freshdesk and Freshsales gives you one view of customer interactions and keeps workflows in one place, so you're not stitching tools together.Where you'll fee...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 86, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 4, "url": "https://www.selecthub.com/c/live-chat-software/#product-crisp", "item": { "@type": "SoftwareApplication", "name": "Crisp", "image": "https://cdn.selecthub.com/products/49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f/resources/normal/logo.png?1693319179", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/live-chat-software/crisp/", "description": "Bottom line: If you run a small or mid-sized team and want to handle live chat, email, and social messages from one place, Crisp is worth a look. It's built around consolidating channels so support stays fast and nothing gets missed.You'll find it easy to get going. Users like the clean, intuitive design, and most teams can pick it up without much training or technical help.Where it gets tighter is customization and scale. If you want deep control over how chatbots or the widget look and beha...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 84, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 5, "url": "https://www.selecthub.com/c/live-chat-software/#product-drift-ai", "item": { "@type": "SoftwareApplication", "name": "Drift", "image": "https://cdn.selecthub.com/products/34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95/resources/normal/logo.png?1693318640", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/live-chat-software/drift-ai/", "description": "Drift streamlines business communications using live chat widgets, custom chatbots, videos and integrations. According to reviews, it offers a user-friendly platform, detailed reporting tools, useful lead routing and excellent customer support. Users appreciated that it helps to generate leads and navigate complex sales. However, some users reported technical issues with push notifications and chats, and some considered the product expensive. Overall, Drift is suitable for businesses seeking ...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 84, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 6, "url": "https://www.selecthub.com/c/live-chat-software/#product-intercom", "item": { "@type": "SoftwareApplication", "name": "Intercom", "image": "https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/live-chat-software/intercom/", "description": "Bottom line: Intercom works well if you're running high volumes of customer conversations and want chat, email, and in-app messaging in one place. It fits support and sales teams of any size, but it really shines when you lean on automation to keep up.The platform is built around moving fast. You can spin up code-free bots that triage incoming chats and route them, and the Resolution Bot can answer common questions before an agent steps in. Shared inboxes let your team handle web, mobile, ema...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 82, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 7, "url": "https://www.selecthub.com/c/live-chat-software/#product-zoho-salesiq", "item": { "@type": "SoftwareApplication", "name": "Zoho SalesIQ", "image": "https://cdn.selecthub.com/products/e48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910/resources/normal/logo.png?1693319179", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/", "description": "Bottom line: Zoho SalesIQ is a solid pick if you want affordable live chat with visitor tracking and automation, and you don't mind a dated interface. It's built for small and medium businesses that want a lot of features without a big bill.The real draw is the feature set for the price. You get live chat, visitor tracking, lead scoring, and codeless chatbots starting at $7 per operator per month, with a freemium tier and a 15-day free trial to test it first. For a budget-conscious team, that...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 82, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 8, "url": "https://www.selecthub.com/c/live-chat-software/#product-jivochat", "item": { "@type": "SoftwareApplication", "name": "JivoChat", "image": "https://cdn.selecthub.com/products/a03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372/resources/normal/logo.png?1693319181", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/live-chat-software/jivochat/", "description": "Bottom line: JivoChat is a solid live chat pick if you run a small or e-commerce site and want to handle customer conversations across channels without a steep learning curve. It's less of a fit if you're a large team that needs deep analytics.You'll get the most out of it if you're moving off a more complex system or don't have much technical help on hand. Users find the interface intuitive and easy to pick up, so your agents can start chatting with visitors fast.It plays well with tools you...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 80, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 9, "url": "https://www.selecthub.com/c/live-chat-software/#product-olark", "item": { "@type": "SoftwareApplication", "name": "Olark", "image": "https://cdn.selecthub.com/products/6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1/resources/normal/logo.png?1718839821", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/live-chat-software/olark/", "description": "Bottom line: Olark is a good live chat fit if you're a small or mid-sized team that wants to talk to website visitors in real time without a steep setup. It's built around core chat, so you'll be running quickly. It's less of a match if you need heavy branding control or deep analytics.The clean interface is the big draw. Your reps can juggle several conversations at once, which keeps response times down. Setup is simple enough that you won't need much training to get going.It connects with C...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 78, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 10, "url": "https://www.selecthub.com/c/live-chat-software/#product-userlike", "item": { "@type": "SoftwareApplication", "name": "Userlike", "image": "https://cdn.selecthub.com/products/eea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817/resources/normal/logo.png?1693319180", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/live-chat-software/userlike/", "description": "Bottom line: Userlike is a solid live chat pick if you want real-time customer messaging that's easy to set up and friendly to use. It's built for small and medium-sized businesses, less so for teams that need a full customer service suite.You get a tool focused on live chat and website messaging rather than a sprawling support platform. That focus keeps it simple, and users often see it as more affordable and easier to use than options like Zendesk and Intercom.It plays well with existing sy...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 77, "bestRating": 100, "worstRating": 0 } } } } ] } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/live-chat-software/livechat/#software", "name": "LiveChat", "image": "https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146", "url": "https://www.selecthub.com/p/live-chat-software/livechat/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Live Chat Software", "operatingSystem": "Web-based", "description": "Bottom line: LiveChat is a strong pick if you want a live chat tool that's quick to set up and easy for agents to use day to day. It fits well if your main goal is faster customer support and clearer insight into how those conversations go.It works across just about any industry, with use spanning HR, education, automotive, travel, e-commerce and more. Smaller teams will like that one agent can juggle several chats at once, which keeps staffing lean.Setup is simple and it connects to the tools you likely already run, including Salesforce, Slack and Google Analytics. The reporting is a real strength if you want to track agent activity and spot where support is lagging.Pricing starts at $20 per user per month, which can add up for smaller budgets as you add agents. Customization also has limits, both on the chat window and the chatbot side, so it's a better fit if you can live with the templates rather than needing a fully bespoke experience.", "featureList": [ "Ticketing system – Create tickets from email or chat, tag and assign them, and track open cases on a dashboard so after-hours messages don't slip through", "Chat routing – Incoming chats route automatically by criteria like URL, or sit in a queue for agents to pick the right person for each visitor", "Reporting – Track agent activity, project staffing needs and monitor ticket stats, with scheduled reports delivered in formats like CSV and XLS", "Marketplace – Connect to more than 170 third-party tools across CRM, help desk and e-commerce, including Salesforce, Slack and Facebook Messenger", "Security – SSL encryption, single sign-on, two-step authentication and IP blocking help protect chat data, with hosting on U.S. or E.U. data centers" ], "offers": { "@type": "Offer", "price": 20, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 90, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: LiveChat is a strong pick if you want a live chat tool that's quick to set up and easy for agents to use day to day. It fits well if your main goal is faster customer support and clearer insight into how those conversations go.It works across just about any industry, with use spanning HR, education, automotive, travel, e-commerce and more. Smaller teams will like that one agent can juggle several chats at once, which keeps staffing lean.Setup is simple and it connects to the tool..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/help-desk-software/liveagent/#software", "name": "LiveAgent", "image": "https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427", "url": "https://www.selecthub.com/p/help-desk-software/liveagent/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Live Chat Software", "operatingSystem": "Web-based", "description": "Bottom line: LiveAgent is a solid live chat and helpdesk tool if you want every support channel feeding into one inbox. It works for businesses of all sizes, and it's a good fit if you'd rather manage chat, email, phone and social from a single screen than juggle separate apps.Pricing is approachable. Plans start at $9 per agent per month, and users feel you get a lot of features for the money. That makes it easier to justify if you're a smaller team watching costs.The automation is where it earns its keep. SLA rules, ticket routing and automated replies handle a lot of the busywork, so your agents spend more time actually talking to customers. Users rate the support team highly too.Where you'll hit friction: the mobile app needs polish, the interface looks dated, and integrations for social and chat platforms are thinner than some rivals. If field agents lean on their phones or you need broad social coverage, weigh that before committing.", "featureList": [ "Ticketing system – Handle inquiries from one inbox, update ticket status and distribute cases automatically so queries get resolved faster.", "Call center – Manage customer calls on the same platform, place a call button on your site and route conversations with IVR to cut wait times.", "Automated replies – Set rules that transfer tickets, add tags and resolve cases with minimal manual work to keep response times down.", "Customer portal – Build knowledge bases with articles, guides, videos and forums so customers can solve problems themselves around the clock.", "Analytics and reports – Track agent rankings, customer satisfaction, SLA metrics and channel performance to spot where support can improve." ], "offers": { "@type": "Offer", "price": 15, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 89, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: LiveAgent is a solid live chat and helpdesk tool if you want every support channel feeding into one inbox. It works for businesses of all sizes, and it's a good fit if you'd rather manage chat, email, phone and social from a single screen than juggle separate apps.Pricing is approachable. Plans start at $9 per agent per month, and users feel you get a lot of features for the money. That makes it easier to justify if you're a smaller team watching costs.The automation is where it ..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/live-chat-software/freshchat/#software", "name": "Freshchat", "image": "https://cdn.selecthub.com/products/79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499/resources/normal/logo.png?1714428492", "url": "https://www.selecthub.com/p/live-chat-software/freshchat/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Live Chat Software", "operatingSystem": "Web-based", "description": "Bottom line: Freshchat is a friendly, affordable live chat tool that fits small to mid-sized teams well, especially if you're new to customer messaging or moving up from a simpler chat tool. It's less of a match if you need deep reporting or heavy widget branding.It really clicks if you already use Freshworks. The tight integration with Freshdesk and Freshsales gives you one view of customer interactions and keeps workflows in one place, so you're not stitching tools together.Where you'll feel limits is reporting and customization. The analytics cover the basics but don't go very deep, and the chat widget gives you fewer options to match your site's design than some teams want.The free plan supports up to 10 agents, and paid plans start at $19 per agent per month billed annually, so it's easy to try without much risk. Just know that costs and the better features show up as you scale, so map your needs before you commit.", "featureList": [ "Unified inbox – Manage and reply to conversations from live chat, social, and other channels in one place instead of switching tools.", "Low-code chatbot builder – You can build bots from ready-made templates to answer common questions without much developer work.", "Canned responses – Set up shortcodes to drop in predefined replies so agents answer repeat questions faster.", "Proactive help widgets – Embedded forms and rage-click detection let you reach out to frustrated visitors before they leave.", "Pre-built integrations – Over 1,000 ready integrations connect chat to the tools you already use." ], "offers": { "@type": "Offer", "price": 19, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 86, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Freshchat is a friendly, affordable live chat tool that fits small to mid-sized teams well, especially if you're new to customer messaging or moving up from a simpler chat tool. It's less of a match if you need deep reporting or heavy widget branding.It really clicks if you already use Freshworks. The tight integration with Freshdesk and Freshsales gives you one view of customer interactions and keeps workflows in one place, so you're not stitching tools together.Where you'll fee..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/live-chat-software/crisp/#software", "name": "Crisp", "image": "https://cdn.selecthub.com/products/49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f/resources/normal/logo.png?1693319179", "url": "https://www.selecthub.com/p/live-chat-software/crisp/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Live Chat Software", "operatingSystem": "Web-based", "description": "Bottom line: If you run a small or mid-sized team and want to handle live chat, email, and social messages from one place, Crisp is worth a look. It's built around consolidating channels so support stays fast and nothing gets missed.You'll find it easy to get going. Users like the clean, intuitive design, and most teams can pick it up without much training or technical help.Where it gets tighter is customization and scale. If you want deep control over how chatbots or the widget look and behave, you may hit limits that competitors handle better. Pricing starts around $25 per workspace per month and stays competitive, but larger teams with high message volumes can find the cost adds up.So Crisp fits best when you value core live chat features and ease of use over heavy customization. The 14-day free trial gives you room to test the fit before you commit.", "featureList": [ "Live chat widget – Share images, documents, and help articles right inside the chat so customers resolve quick questions without leaving the page", "No-code chatbot builder – A visual editor lets anyone build bots that route customer queries to support automatically, no coding needed", "Cobrowsing – Use MagicBrowse to cobrowse and share notes with visitors instantly, with no extra plugins to install", "Shared inbox – Your team can manage synced messages together and mention a teammate on a thread to speed up replies", "Drip campaigns – Send personalized email sequences automatically and trigger campaigns to follow up with the right customers" ], "offers": { "@type": "Offer", "price": 25, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 84, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: If you run a small or mid-sized team and want to handle live chat, email, and social messages from one place, Crisp is worth a look. It's built around consolidating channels so support stays fast and nothing gets missed.You'll find it easy to get going. Users like the clean, intuitive design, and most teams can pick it up without much training or technical help.Where it gets tighter is customization and scale. If you want deep control over how chatbots or the widget look and beha..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/live-chat-software/drift-ai/#software", "name": "Drift", "image": "https://cdn.selecthub.com/products/34f5297ef0ba66f4b3ca225078560d11-40f3823f5db35640a571e579058fea95/resources/normal/logo.png?1693318640", "url": "https://www.selecthub.com/p/live-chat-software/drift-ai/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Live Chat Software", "operatingSystem": "Web-based", "description": "Drift streamlines business communications using live chat widgets, custom chatbots, videos and integrations. According to reviews, it offers a user-friendly platform, detailed reporting tools, useful lead routing and excellent customer support. Users appreciated that it helps to generate leads and navigate complex sales. However, some users reported technical issues with push notifications and chats, and some considered the product expensive. Overall, Drift is suitable for businesses seeking to improve and refine their customer engagement.", "featureList": [ "No data found" ], "offers": { "@type": "Offer", "price": 2500, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 84, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Drift streamlines business communications using live chat widgets, custom chatbots, videos and integrations. According to reviews, it offers a user-friendly platform, detailed reporting tools, useful lead routing and excellent customer support. Users appreciated that it helps to generate leads and navigate complex sales. However, some users reported technical issues with push notifications and chats, and some considered the product expensive. Overall, Drift is suitable for businesses seeking ..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/live-chat-software/intercom/#software", "name": "Intercom", "image": "https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573", "url": "https://www.selecthub.com/p/live-chat-software/intercom/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Live Chat Software", "operatingSystem": "Web-based", "description": "Bottom line: Intercom works well if you're running high volumes of customer conversations and want chat, email, and in-app messaging in one place. It fits support and sales teams of any size, but it really shines when you lean on automation to keep up.The platform is built around moving fast. You can spin up code-free bots that triage incoming chats and route them, and the Resolution Bot can answer common questions before an agent steps in. Shared inboxes let your team handle web, mobile, email, and social conversations together, so nothing slips through.The tradeoffs are worth knowing upfront. Pricing starts at $39 per seat per month, but users find it confusing and on the expensive side as you add features. Reporting is the other weak spot, since internal reports can be limited and not always accurate.Go with Intercom if you want one tool to handle every channel and you'll actually use the automation. If deep, reliable analytics are a must-have, you'll want to weigh that gap before committing.", "featureList": [ "Team messaging – Handle web, mobile, email, and social conversations from one place, with separate inboxes for support and sales plus notes to collaborate on tough questions", "Conversational support – Route and prioritize conversations, and let the Resolution Bot automate answers to common questions so agents focus on harder cases", "Code-free bots – Build bots that automatically triage chats and engage high-intent leads using advanced targeting, no coding required", "Customer data – Track details like plan, location, and spend, and pull in data from your stack to personalize each conversation", "Mobile carousels – Send dynamic, code-free carousel messages in-app that can open URLs, add deep links, and start conversations in the messenger" ], "offers": { "@type": "Offer", "price": 39, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 82, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Intercom works well if you're running high volumes of customer conversations and want chat, email, and in-app messaging in one place. It fits support and sales teams of any size, but it really shines when you lean on automation to keep up.The platform is built around moving fast. You can spin up code-free bots that triage incoming chats and route them, and the Resolution Bot can answer common questions before an agent steps in. Shared inboxes let your team handle web, mobile, ema..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/#software", "name": "Zoho SalesIQ", "image": "https://cdn.selecthub.com/products/e48382353dc6c66379fb8e1ebf48c5e8-b051d96f41a00b76ab620ea051d08910/resources/normal/logo.png?1693319179", "url": "https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Live Chat Software", "operatingSystem": "Web-based", "description": "Bottom line: Zoho SalesIQ is a solid pick if you want affordable live chat with visitor tracking and automation, and you don't mind a dated interface. It's built for small and medium businesses that want a lot of features without a big bill.The real draw is the feature set for the price. You get live chat, visitor tracking, lead scoring, and codeless chatbots starting at $7 per operator per month, with a freemium tier and a 15-day free trial to test it first. For a budget-conscious team, that's hard to beat.If you already run other Zoho products, it's an easy yes. The Zoho CRM integration syncs chat data and streamlines your workflows, so leads and conversations stay connected.The tradeoffs are design and polish. The interface looks older and less intuitive than tools like Intercom or Drift, and some people hit occasional lag in live chat. If sleek design and top-tier performance matter more to you than cost, look elsewhere. If affordability and functionality win, this fits.", "featureList": [ "Visitor tracking – See visitor details, location, traffic source, and time on site in real time, with ring view for hot prospects and list view for cold ones.", "Codeless chatbots – Build chatbots without code to answer common questions, run daily interactions, and pull answers from your resource library.", "Lead scoring – Qualify leads automatically by scoring behavior like pages visited and time on site so your team focuses on the best prospects.", "Agent monitoring – Track concurrent chats, average response time, and idle versus online hours in real time to keep an eye on agent performance.", "CRM integration – Route chats to the right department and get notified the moment a new or existing prospect lands on your site." ], "offers": { "@type": "Offer", "price": 7, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 82, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Zoho SalesIQ is a solid pick if you want affordable live chat with visitor tracking and automation, and you don't mind a dated interface. It's built for small and medium businesses that want a lot of features without a big bill.The real draw is the feature set for the price. You get live chat, visitor tracking, lead scoring, and codeless chatbots starting at $7 per operator per month, with a freemium tier and a 15-day free trial to test it first. For a budget-conscious team, that..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/live-chat-software/jivochat/#software", "name": "JivoChat", "image": "https://cdn.selecthub.com/products/a03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372/resources/normal/logo.png?1693319181", "url": "https://www.selecthub.com/p/live-chat-software/jivochat/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Live Chat Software", "operatingSystem": "Web-based", "description": "Bottom line: JivoChat is a solid live chat pick if you run a small or e-commerce site and want to handle customer conversations across channels without a steep learning curve. It's less of a fit if you're a large team that needs deep analytics.You'll get the most out of it if you're moving off a more complex system or don't have much technical help on hand. Users find the interface intuitive and easy to pick up, so your agents can start chatting with visitors fast.It plays well with tools you likely already use, including Shopify and WordPress, which keeps customer data tidy. You can also reach people over live chat, email, phone, and social messaging from one view, so nothing slips through the cracks.The tradeoff shows up as you grow. Customization is limited next to options like Intercom or Zendesk, and there's no advanced reporting if you want a close look at agent performance. At $19 per agent per month with a free plan to start, though, the price stays friendly for smaller budgets.", "featureList": [ "Proactive invitations – Popup windows reach out to visitors with personalized messages and a call to action, so you can offer help or a discount before they ask.", "Visitor tracking – See how many people are browsing each page, plus demographic data on new leads by country and city to validate your campaigns.", "Chat triggers – Set rules that start conversations based on browsing history, pages viewed, or whether someone is a returning visitor.", "Callback requests – Customers can request a call and connect within seconds, and you can schedule times and share documents while you chat.", "App integrations – Connect with 20-plus tools, including CRMs and messaging apps, to keep chats and customer data in one place." ], "offers": { "@type": "Offer", "price": 19, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 80, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: JivoChat is a solid live chat pick if you run a small or e-commerce site and want to handle customer conversations across channels without a steep learning curve. It's less of a fit if you're a large team that needs deep analytics.You'll get the most out of it if you're moving off a more complex system or don't have much technical help on hand. Users find the interface intuitive and easy to pick up, so your agents can start chatting with visitors fast.It plays well with tools you..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/live-chat-software/olark/#software", "name": "Olark", "image": "https://cdn.selecthub.com/products/6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1/resources/normal/logo.png?1718839821", "url": "https://www.selecthub.com/p/live-chat-software/olark/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Live Chat Software", "operatingSystem": "Web-based", "description": "Bottom line: Olark is a good live chat fit if you're a small or mid-sized team that wants to talk to website visitors in real time without a steep setup. It's built around core chat, so you'll be running quickly. It's less of a match if you need heavy branding control or deep analytics.The clean interface is the big draw. Your reps can juggle several conversations at once, which keeps response times down. Setup is simple enough that you won't need much training to get going.It connects with CRMs, help desks, email marketing and other tools, and Webhooks let you wire up platforms that aren't directly supported. Just know the integration list isn't as wide as some rivals, so check that your niche tools are covered.Pricing starts at $29 per seat per month, which is affordable for a small team. Since it's billed per operator, costs can climb as you add agents. If your branding or workflow needs are complex, you may find the customization too limited.", "featureList": [ "Reporting and analytics – Sort and filter chats by satisfaction rating and tags, spot your most frequent topics, and get automatic daily, weekly or monthly email summaries.", "Chatbox forms – Build custom pre-chat surveys to gather visitor details before a conversation, and collect offline messages by email when agents aren't available.", "Team management – Monitor agent performance, cap how many chats one agent handles, and route a chat to the next available agent when needed.", "Canned responses – Pre-program and personalize replies with a text expander, then use shortcuts to drop in long or common answers fast.", "Visitor targeting – Track behavior and send automatic messages based on browsing details like location and referring URL to keep visitors engaged." ], "offers": { "@type": "Offer", "price": 29, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 78, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Olark is a good live chat fit if you're a small or mid-sized team that wants to talk to website visitors in real time without a steep setup. It's built around core chat, so you'll be running quickly. It's less of a match if you need heavy branding control or deep analytics.The clean interface is the big draw. Your reps can juggle several conversations at once, which keeps response times down. Setup is simple enough that you won't need much training to get going.It connects with C..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/live-chat-software/userlike/#software", "name": "Userlike", "image": "https://cdn.selecthub.com/products/eea5d933e9dce59c7dd0f6532f9ea81b-f1a4239a592233f896426bfd0cba9817/resources/normal/logo.png?1693319180", "url": "https://www.selecthub.com/p/live-chat-software/userlike/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Live Chat Software", "operatingSystem": "Web-based", "description": "Bottom line: Userlike is a solid live chat pick if you want real-time customer messaging that's easy to set up and friendly to use. It's built for small and medium-sized businesses, less so for teams that need a full customer service suite.You get a tool focused on live chat and website messaging rather than a sprawling support platform. That focus keeps it simple, and users often see it as more affordable and easier to use than options like Zendesk and Intercom.It plays well with existing systems. Built-in connections to CRM, helpdesk and e-commerce tools like Salesforce and Shopify let you pull in customer data and keep workflows tidy. Omnichannel support means you handle website chat, WhatsApp and Facebook Messenger from one spot.The tradeoffs are worth knowing. Pricing runs on the premium side, and features like chatbots and advanced routing only show up in higher plans. The agent mobile app can also feel less polished than desktop. If you want focused, customizable live chat without the complexity, it's a good fit.", "featureList": [ "Smart customer profile – Uses a visitor's email address to pull public information and build a customer profile automatically", "Proactive chat – You set timer rules to reach website visitors, triggering once per browsing session to avoid repeat invitations", "Widget router – Keeps your widget codes in one place and sets chat behavior based on language, country of origin and more", "Forward messages – Route conversations to human agents for complex issues, and create tickets when visitors reach out after hours", "Chat analytics – Track conversation metrics, sessions, messaging quality and goals to see how your chat is performing" ], "offers": { "@type": "Offer", "price": 90, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 77, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Userlike is a solid live chat pick if you want real-time customer messaging that's easy to set up and friendly to use. It's built for small and medium-sized businesses, less so for teams that need a full customer service suite.You get a tool focused on live chat and website messaging rather than a sprawling support platform. That focus keeps it simple, and users often see it as more affordable and easier to use than options like Zendesk and Intercom.It plays well with existing sy..." } } { "@context": "https://schema.org", "@type": "Article", "headline": "Best Live Chat Software of 2026", "author": [ { "@type": "Person", "name": "Ishani Vats", "url": "https://www.selecthub.com/author/ishani-vats/", "jobTitle":"Technical Content Writer", "image": "https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png" }, { "@type": "Person", "name": "Joan Akash", "url": "https://www.selecthub.com/author/joan-akash/", "jobTitle":"Senior Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Joan-Akash-96x96.png" }, { "@type": "Person", "name": "Manan Roy", "url": "https://www.selecthub.com/author/manan-roy/", "jobTitle":"Principal Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Manan-Roy-96x96.png" }, { "@type": "Person", "name": "Dianna Dragonetti", "url": "https://www.selecthub.com/author/dianna-dragonetti/", "jobTitle":"Content Editor", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Dianna-Headshot-96x96.jpg" } ], "publisher":{ "@type": "Organization", "name": "SelectHub", "logo": { "@type":"ImageObject", "url": "https://www.selecthub.com/wp-content/uploads/2019/10/favicon.png" } }, "dateModified": "2026-07-07T00:00:00+00:00", "mainEntityOfPage": "https://www.selecthub.com/c/live-chat-software/" } ```